Yousee.dk Reviews

Based on looking at the YouSee.dk website, it’s clear they are a major telecommunications provider in Denmark, offering a comprehensive suite of services including mobile plans, internet, TV, and streaming services, along with a wide array of associated hardware like smartphones, tablets, and accessories. My goal here is to give you the rundown on what YouSee offers, how they stack up, and what you should consider if you’re thinking about jumping on board. Think of this as your no-BS guide to navigating their offerings, cutting through the marketing fluff to get to what actually matters for your digital life. We’ll explore everything from their network claims to the nitty-gritty of their subscription models, helping you decide if YouSee is the right fit for your connectivity needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding YouSee’s Core Offerings: More Than Just a Telco

YouSee isn’t just about selling you a phone plan. they’ve positioned themselves as a one-stop shop for digital connectivity in Denmark. Their product ecosystem is designed to cover almost every facet of your home and personal communication needs, aiming for convenience and integration. This broad approach is both a strength and something to scrutinize, as expertise across many domains can be challenging to maintain.

Mobile Services: Network, Plans, and Devices

When it comes to mobile, YouSee heavily touts its connection to “Danmarks bedste mobilnet” Denmark’s best mobile network, a claim they back with 10 consecutive years of measurements from Teknologisk Institut. This is a big deal, as network quality is often the primary driver for mobile users.

• Network Performance: The claim of being “Denmark’s best mobile network” for a decade, delivered by TDC NET, suggests a strong infrastructure. For users, this translates to reliable coverage, faster speeds, and fewer dropped calls. In practice, this means checking their coverage map dækningskort for your specific location is crucial, especially in more rural areas.
• Mobile Subscriptions Mobilabonnementer: They offer a range of plans, often with promotional pricing for the first few months. For instance, new customers might get 10 DKK/month for the first two months, regardless of the original price, with no binding contract. This kind of flexibility is attractive, but always check the price after the promotional period ends. Plans typically include data e.g., 80 GB, calls, and SMS.
• Device Sales Mobiltelefoner: YouSee is a major retailer for new smartphones, including the latest iPhones and Samsung Galaxy models. They frequently offer discounts and trade-in options, such as the “bytterabat” where you can get a bonus on top of your old phone’s trade-in value e.g., an extra 1,000 DKK if your old phone’s value exceeds 50 DKK. This can significantly reduce the upfront cost of a new device.

Internet Services: Fiber, Coaxial, and 5G

Internet is a fundamental offering, with YouSee providing various technologies to connect Danish homes, focusing on speed and reliability for different user needs.

• Fiber Internet Fibernet: This is the gold standard for speed and stability, offering symmetrical download and upload speeds. YouSee promotes fiber internet for households with high data demands, multiple users, and smart home devices. It’s often the most future-proof option.
• Internet via Coaxial Cable Internet via antennestikket: This utilizes existing cable TV infrastructure. It’s widely available and can deliver very respectable speeds, often suitable for most households. However, speeds might be asymmetrical, with downloads faster than uploads.
• 5G Internet 5G-internet and Mobile Internet Mobilt Internet: These options are designed for flexibility and portability. 5G internet can be a strong alternative to fixed-line internet in areas with good 5G coverage, offering high speeds wirelessly. Mobile internet subscriptions, often tied to a dongle or mobile router, provide connectivity on the go.
• Tools and Support: YouSee provides tools like a speed test tjek din hastighed and coverage maps se dækningskort for their internet services, which are essential for potential customers to verify service quality in their area. They also offer Mesh nodes as accessories to improve Wi-Fi coverage within the home.

The YouSee Entertainment Ecosystem: TV & Streaming

Beyond core connectivity, YouSee heavily invests in entertainment, providing traditional TV packages alongside integrated streaming options, aiming to be the central hub for media consumption.

TV Subscriptions Tv-abonnementer and YouSee Play

YouSee offers a blend of traditional linear TV and modern on-demand streaming, catering to different viewing habits.

• Fixed TV Packages Fast tv-pakke abonnementer: These are the classic bundles of TV channels, offering various tiers to suit different preferences. They often include a range of Danish and international channels, sports, and news.
• YouSee Play Subscriptions: This is their more flexible and modern offering. YouSee Play allows users to mix and match channels and streaming services, giving them more control over their content lineup. This is a significant advantage in an era where personalized content consumption is key. You can add or remove services as your preferences change.
• Foreningsaftaler Association Agreements: YouSee also works with housing associations and other collective bodies to provide TV and internet services at potentially reduced rates, a common model in Denmark.

Integrated Streaming Services

A key differentiator for YouSee is its integration with popular streaming platforms. This simplifies billing and access for users who subscribe to multiple services.

• Included and Optional Streaming: YouSee highlights popular streaming services like Netflix, TV 2 Play, Viaplay, Disney+, Max, and Prime. While some might be included in certain packages or accessible via YouSee Play, others can be added to your YouSee bill, centralizing your subscriptions.
• YouSee Premiere: This service offers rentals or purchases of new movies, providing a transactional video-on-demand TVOD option for content not included in subscriptions.
• TV Guide and Sports Content: The website features a TV guide Tv-guide and highlights sports content, including Premier League matches, indicating a strong focus on live sports, which is a major draw for many subscribers.

Devices and Accessories: Beyond the Basics

YouSee’s retail arm extends to a variety of hardware, making it convenient for customers to get everything they need for their digital life from one provider.

Smartphones, Tablets, and Smartwatches

As mentioned, they offer a wide selection of new phones from brands like Samsung, Apple, Google, Xiaomi, and Motorola. This includes the latest flagship models and more budget-friendly options.

• Tablets Tablets and iPads: They sell a range of tablets, perfect for consumption of their streaming services or for mobile work.
• Smartwatches Smartwatches and Smartwatch Subscriptions: Recognizing the growing popularity of wearables, YouSee offers smartwatches and dedicated smartwatch subscriptions, allowing these devices to connect to the network independently of a phone. This is a niche but important service for many users.

General Accessories

YouSee also provides a host of accessories that complement their core services, emphasizing convenience and a complete ecosystem.

• Audio Accessories: This includes headphones høretelefoner and speakers højttalere, catering to users who want to enhance their audio experience for podcast especially with YouSee Musik or streaming content.
• Protection and Power: They sell screen protectors skærmbeskyttelse, covers, wallets, chargers oplader, and cables. These are essential add-ons for any new device purchase, providing protection and ensuring usability.
• YouSee Musik: While it’s not a core hardware product, YouSee Musik is their podcast streaming service, bundled with certain mobile subscriptions. It’s a key value-add for customers looking for an all-in-one media solution.

Customer Support and Self-Service Tools: What to Expect

A critical aspect of any service provider review is their support infrastructure. Costeffective.com.au Reviews

YouSee emphasizes self-service options and clear pathways for assistance.

Help Section Hjælp and FAQ

The “Hjælp” section on YouSee.dk is quite comprehensive, serving as the first line of defense for customer queries.

• Most Read Articles Mest læste artikler: This highlights common issues and solutions, such as “Mit internet virker ikke” My internet isn’t working or “Sådan skifter du betalingskort” How to change your payment card. This proactive approach can reduce the need for direct customer service contact.
• Categorized Support: Help is organized by product TV & Streaming, Internet, Mail, Mobil, Mobilt Internet, Fastnet, YouSee Musik and by issue type Regning & betaling – Billing & payment, Login & Mit YouSee, Sikkerhed på nettet – Online security, Vilkår & abonnement – Terms & subscription. This structure makes it easier for users to find relevant information quickly.
• Driftsinformation Operations Information: This is a crucial section, providing real-time updates on network outages or service disruptions. Checking this before contacting support can save time and frustration.

My YouSee Mit YouSee Portal

The “Mit YouSee” login portal is the central hub for self-management of customer accounts.

• Account Management: Users can manage their subscriptions, view bills regning & betaling, change payment methods skifter du betalingskort, and access personal settings. This empowers customers to handle many routine tasks without needing to call support.
• Digital Security Digital sikkerhed: YouSee also provides information and tools related to digital security, which is increasingly important for protecting personal data and devices.

The YouSee Brand and Market Position: A Danish Powerhouse

YouSee’s positioning in the Danish market is that of a dominant, established player with a strong reputation for network quality. This carries both advantages and potential drawbacks.

Claiming “Denmark’s Best Mobile Network”

This claim, based on Technological Institute measurements for 10 consecutive years delivered by TDC NET, is YouSee’s most significant marketing point. It signals reliability and high performance, which are critical for attracting and retaining mobile subscribers.

• Market Leadership: Being able to consistently claim the “best network” title gives YouSee a significant edge over competitors. For consumers, this implies a premium service that they can trust for essential communication.
• Reliance on TDC NET: It’s important to note that the network itself is provided by TDC NET, a wholesale network operator. YouSee, as a retail brand, leverages this underlying infrastructure.

Physical Presence and Accessibility

YouSee maintains a physical retail presence, offering an alternative to online interactions.

• Find YouSee Butik Find YouSee Store: The ability to visit a physical store allows customers to get in-person assistance, try out devices, and resolve complex issues face-to-face. This can be particularly valuable for less tech-savvy individuals or for purchases requiring hands-on experience like trading in a phone.

Things to Consider: The Nuances of YouSee Services

While YouSee presents a strong front, it’s always worth digging deeper into the specifics, as with any major service provider.

Pricing Structure and Promotions

YouSee frequently runs promotions, especially for new customers or when bundling services.

• Initial vs. Ongoing Costs: Always scrutinize the “mindstepris” minimum price over a period, e.g., 6 months and the price after the promotional period ends. For example, a phone at 10 DKK upfront might have a high monthly subscription fee that accumulates over the contract period.
• Bundling Benefits: YouSee encourages bundling mobile, internet, and TV services. While this can offer convenience and potential discounts, ensure the combined cost truly provides value compared to separate subscriptions from different providers.
• Hidden Fees/Activation Costs: The website mentions “0 kr. i oprettelse” 0 DKK in setup fee for online purchases, which is a positive, but always confirm all potential charges before committing.

Contract Terms and Flexibility

Understanding the terms of service is crucial, especially regarding contract length and cancellation policies.

• Binding vs. No Binding: YouSee offers some plans with “ingen binding” no binding contract, particularly for mobile subscriptions, which provides excellent flexibility. However, device purchases often come with a minimum contract period for the associated mobile plan.
• Changing Plans: Investigate how easy it is to change your internet speed, TV package, or mobile data allowance once you’ve signed up. Flexibility is key as your needs evolve.

Customer Service Experience and Feedback

While YouSee provides robust self-service options, the quality of direct customer support is often a point of public discussion for any large telco. Totallywicked-eliquid.co.uk Reviews

• Online Reviews and Forums: Beyond the official website, it’s always wise to check independent review sites or local Danish forums for customer experiences regarding wait times, problem resolution, and overall satisfaction. While YouSee is a major player, individual experiences can vary.
• Driftsinformation Operations Information: Regularly checking this page can give you an insight into how often services are impacted and how quickly issues are resolved, which speaks volumes about operational efficiency.

Technology and Future-Proofing

YouSee’s emphasis on fiber and 5G suggests they are investing in modern infrastructure.

• Fiber Rollout: While fiber is premium, its availability might still be regional. Check if your specific address is eligible for fiber internet.
• 5G Coverage: 5G internet is dependent on robust 5G network coverage, which is still expanding. Verify coverage in your primary usage areas for optimal performance.
• App Functionality: The mention of a “App – altid inkluderet” App – always included for TV & streaming suggests a focus on mobile viewing. Test the app’s usability and features if possible before committing.

Conclusion: Is YouSee the Right Choice for You?

YouSee presents itself as a comprehensive, reliable, and technologically advanced provider for telecommunications and entertainment services in Denmark. Their emphasis on “Denmark’s best mobile network,” a wide range of mobile and internet options fiber, coaxial, 5G, and an integrated TV and streaming platform YouSee Play makes them a strong contender for many Danish households.

However, like any large provider, the devil is in the details of the specific package you choose, the contract terms, and the ongoing customer support experience. Prospective customers should:

1. Verify Coverage: Use their coverage maps for mobile and internet to ensure service quality in their specific location.
2. Scrutinize Pricing: Pay close attention to promotional periods, post-promotion prices, and total minimum costs mindstepris for bundles and device purchases.
3. Assess Needs: Determine if their flexible YouSee Play TV offerings or specific internet speeds align with your household’s demands.
4. Review Support Resources: Familiarize yourself with their “Hjælp” section and “Mit YouSee” portal to understand self-service options.

Ultimately, YouSee offers a robust set of services that cater to the modern connected home.

By doing your homework and understanding the specifics of their offerings, you can determine if their comprehensive approach and claimed network quality make them the optimal choice for your communication and entertainment needs in Denmark.

Frequently Asked Questions

What services does YouSee.dk offer?

YouSee.dk offers a broad range of telecommunication services including mobile phone subscriptions, mobile phones and accessories, internet services fiber, coaxial, 5G, and mobile internet, TV packages, streaming services integration Netflix, TV 2 Play, Viaplay, Disney+, Max, Prime, and smartwatches.

Is YouSee’s mobile network reliable?

Yes, YouSee claims to have “Danmarks bedste mobilnet” Denmark’s best mobile network for 10 consecutive years, based on measurements by Teknologisk Institut.

This network is delivered by TDC NET, suggesting a high level of reliability and performance.

How can I check YouSee’s network coverage in my area?

You can check YouSee’s network coverage by visiting their website and looking for the “Se dækningskort” See coverage map link under their mobile and internet sections.

Does YouSee offer fiber internet?

Yes, YouSee offers fiber internet Fibernet, which provides high-speed and stable connectivity, ideal for demanding internet users and multiple devices. Ocean-florida.co.uk Reviews

Can I bundle internet, TV, and mobile services with YouSee?

Yes, YouSee encourages bundling services like mobile, internet, and TV.

This can often lead to convenience and potential discounts compared to subscribing to each service separately.

What is “YouSee Play”?

YouSee Play is YouSee’s flexible TV and streaming service that allows users to mix and match individual TV channels and streaming services according to their preferences, offering more control over their content lineup.

Does YouSee sell the latest smartphones?

Yes, YouSee sells the latest models from major smartphone brands such as Apple iPhones, Samsung Galaxy series, Google Pixel, Xiaomi, and Motorola.

They often have promotional offers and trade-in deals.

Can I trade in my old phone for a discount on a new one at YouSee?

Yes, YouSee offers a “bytterabat” trade-in discount where you can trade in your old mobile phone for a discount on a new one.

They sometimes add a bonus on top of your old phone’s trade-in value.

How do I manage my YouSee account online?

You can manage your YouSee account online through the “Mit YouSee” My YouSee portal.

Here, you can view your bills, manage subscriptions, change payment details, and access personal settings.

What should I do if my YouSee internet is not working?

First, you should check the “Driftsinformation” Operations Information section on YouSee.dk to see if there are any known outages or service disruptions in your area. Nationalwindscreens.co.uk Reviews

If not, refer to the “Hjælp til internet” section for troubleshooting guides or contact their customer support.

Does YouSee offer discounts for new mobile subscribers?

Yes, YouSee frequently offers promotional discounts for new mobile subscribers, such as reduced monthly prices for the first few months, often with no binding contract.

Always check the price after the promotional period.

What accessories does YouSee sell?

YouSee sells a variety of accessories, including headphones, speakers, screen protectors, phone covers, wallets, chargers, and cables for mobile phones, tablets, and smartwatches.

Can I get 5G internet from YouSee?

Yes, YouSee offers 5G internet as an option, which can provide high-speed wireless connectivity, especially in areas with strong 5G network coverage.

Does YouSee offer streaming services like Netflix and Disney+?

Yes, YouSee integrates popular streaming services like Netflix, TV 2 Play, Viaplay, Disney+, Max, and Prime into its offerings, allowing customers to often subscribe to or manage these services through their YouSee account.

What is the “mindstepris” minimum price mentioned in YouSee’s offers?

The “mindstepris” refers to the minimum total cost you will pay over a specified contract period, usually including the device cost if applicable and the subscription fees for that duration.

It’s important to understand this total cost before committing.

Does YouSee have physical stores?

Yes, YouSee has physical retail stores across Denmark.

You can find their locations on the website by searching for “Find YouSee butik.” Victorianfrontdoor.co.uk Reviews

How do I get help with my YouSee bill?

You can find help with your YouSee bill in the “Hjælp til regning og konto” Help with bill and account section of their website or by logging into your “Mit YouSee” account.

What is YouSee Musik?

YouSee Musik is YouSee’s own podcast streaming service, often included with certain mobile subscriptions, providing an added value for customers who enjoy streaming podcast.

Can I get a smartwatch subscription from YouSee?

Yes, YouSee offers dedicated smartwatch subscriptions, allowing smartwatches to have independent network connectivity.

Does YouSee provide digital security advice?

Yes, YouSee has a section on “Digital sikkerhed” Digital security on their website, providing tips and information to help customers secure their devices and protect their online data.