Based on looking at the website, Totallywicked-eliquid.co.uk presents itself as a well-established and comprehensive online vape shop, boasting over 15 years of experience in the vaping industry.
The site emphasizes a wide array of products, from their own manufactured e-liquids like Red Label and VLTZ to popular big-brand vape kits and disposables from names like Elf Bar and Lost Mary.
They highlight features such as free UK delivery on orders over £15, a strong 5-star Trustpilot rating with over 35,000 reviews, and a focus on customer support through NCSTC-qualified advisors aimed at assisting individuals in transitioning from smoking to vaping.
The website appears to offer a robust selection for both new and experienced vapers, providing various e-liquid flavors and nicotine strengths, diverse vape kit options, and even subscription services for both e-liquids and disposable vapes.
Furthermore, they address the upcoming UK disposable vape ban by promoting alternatives and providing information.
Their commitment to customer support, including in-store advice and online guides, suggests a user-centric approach, aiming to be a trusted resource in the vaping community rather than just a retail platform.
Find detailed reviews on Trustpilot, Reddit, and BBB.org.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Understanding Totallywicked-eliquid.co.uk: A Deep Dive into Their Offerings
The site’s interface is user-friendly, allowing for easy navigation through their extensive product categories and informative sections.
Company Background and Trustworthiness
Totally Wicked, operating under Pillbox38 UK Ltd, emphasizes its long-standing history and commitment to quality. This isn’t some fly-by-night operation.
They’ve been in the game for over a decade and a half.
- Established Expertise: Founded in 2008, Totally Wicked has accumulated over 15 years of experience in manufacturing e-liquids and supplying vaping products. This longevity suggests a deep understanding of the market and consumer needs.
- Manufacturing Capability: The website highlights their own UK-made e-liquids, such as the popular Red Label and VLTZ ranges. This in-house manufacturing control potentially allows for better quality assurance and product innovation.
- Customer Feedback & Ratings: The site prominently features a 5-star “Excellent” rating on Trustpilot, based on over 35,000 reviews. While individual experiences may vary, such a high volume of positive feedback is a strong indicator of general customer satisfaction and reliability.
- Accreditations and Support: Their claim of having National Centre for Smoking Cessation and Training NCSTC qualified advisors underscores a commitment to harm reduction and customer guidance, distinguishing them from many purely transactional retailers.
Product Range: E-liquids and Vape Kits
Totallywicked-eliquid.co.uk offers an impressive array of vaping products, meticulously categorized to facilitate user selection.
Their product portfolio spans from their own proprietary e-liquid lines to an extensive selection of hardware from leading brands.
- E-liquid Diversity:
- Proprietary Brands: They feature flagship e-liquids like Red Label over 60 flavors, 6 nicotine strengths, VLTZ 30 disposable-like flavors, 4 nicotine strengths, Titan, Diavlo, Switz, Mr Wicked’s Premier, and Patriot. This wide range caters to various taste preferences and nicotine requirements.
- Nicotine Options: Customers can choose between freebase and nic salt e-liquids, available in multiple strengths to suit different vaping styles and cessation needs.
- Pricing: The site clearly displays pricing, including subscription discounts e.g., £2.92 per bottle in a subscription and mix & match deals.
- Vape Kit Selection:
- Beginner-Friendly: They offer starter kits designed for ease of use, like button-free options, making the transition from smoking less daunting.
- Advanced Options: For more experienced vapers, there are kits with adjustable wattage and airflow, allowing for a customized vaping experience.
- Types of Kits: The selection includes refillable pod systems e.g., Aeromax, Mavro, pre-filled pod kits e.g., VLTZ flex Pro Bar Pre-Filled, and traditional mod-and-tank setups e.g., Tornado GTL, arc Impact.
- Big Brand Vapes: Beyond their own kits, they stock popular devices from brands like IVG, Elf Bar, Lost Mary, and SKE, ensuring a broad market appeal.
Subscription Services and Value Proposition
A key differentiator for Totally Wicked is their emphasis on subscription models, designed to provide convenience and cost savings to regular vapers.
This strategy aims to build long-term customer relationships and ensure consistent supply.
- E-liquid Subscription:
- Frequency Options: Customers can choose to receive 12 bottles of their favorite e-liquid every 2, 3, 4, 5, or 6 weeks. This flexibility caters to individual consumption rates.
- Cost Savings: The subscription brings the price down to just £2.92 per bottle, a significant reduction from individual purchase prices. For instance, Red Label e-liquid is typically £4.99 per bottle, so a subscription offers substantial savings.
- Hassle-Free Delivery: This service ensures customers never run out of vape juice, delivered directly to their door.
- Disposable Vape Subscription:
- Selection: Users can pick 8 of their preferred Elf Bar and Lost Mary devices.
- Pricing: Each disposable vape is priced at £3.75 with a subscription, offering a competitive edge compared to single purchases.
- Convenience: Similar to e-liquid subscriptions, this service provides regular, scheduled deliveries, eliminating the need for frequent reordering.
- Cancellation Policy: The website explicitly states the option to cancel subscriptions anytime, providing flexibility and peace of mind for consumers.
Customer Support and Educational Resources
Beyond just selling products, Totally Wicked places a strong emphasis on supporting their customers, particularly those looking to quit smoking.
This commitment to customer well-being is evident in their various support channels and educational content.
- NCSTC Qualified Advisors: The presence of National Centre for Smoking Cessation and Training NCSTC qualified staff is a significant advantage. This indicates a higher level of expertise and a focus on responsible vaping practices.
- Multi-Channel Support:
- In-Store Advice: With over 150 vape shops, customers have access to face-to-face guidance.
- Phone Support: A dedicated customer service team is available for phone consultations.
- Online Chat/Resources: The website provides guides and articles on various vaping topics, from choosing starter kits to understanding e-liquid ingredients.
- Focus on Smoking Cessation: They explicitly state their goal is to help adults quit smoking using vapes, aligning with public health recommendations from bodies like the NHS. This positions them as a supportive partner in smoking cessation efforts.
- Vaped Articles and Guides: The “Latest Vaped Articles” section offers valuable insights, such as “5 Best Vape Starter Kits,” “Nicotine Pouches – The Ultimate Guide,” and “Disposable Vape Alternatives: Preparing For the Ban.” This content serves to educate consumers and address common concerns.
Addressing the UK Disposable Vape Ban
With the impending UK disposable vape ban on June 1st, 2025, Totally Wicked is proactive in guiding customers towards sustainable alternatives and providing relevant information. Ocean-florida.co.uk Reviews
This forward-thinking approach demonstrates their adaptability and commitment to their customer base.
- Clear Communication: The website directly addresses the ban, clarifying that “all vapes are NOT being banned,” only disposable ones. This helps to alleviate potential confusion among consumers.
- Alternative Solutions: They actively promote reusable vape kits and refillable e-liquids as viable and more sustainable alternatives to disposables. Products like the VLTZ flex Pro Bar Refillable kit and the VLTZ E-liquid range are highlighted for those switching from single-use devices.
- Informative Guides: Their “Preparing for the Ban Guide on Vaped” provides detailed information about the ban and how to transition to other vaping options, showcasing their role as an educational resource.
- Nicotine Pouches as an Option: In addition to vaping alternatives, they offer nicotine pouches for situations where vaping isn’t permitted e.g., public transport, certain countries. These pouches come in 6mg, 9mg, and 12mg strengths, offering a discreet nicotine delivery method.
Payment, Delivery, and Age Verification
A crucial aspect of any online retail experience is the clarity and efficiency of payment, delivery, and age verification processes.
Totallywicked-eliquid.co.uk outlines these policies transparently.
- Payment Methods: The website accepts standard payment options such as MasterCard, Visa, and PayPal, providing convenience and security for online transactions.
- Delivery Policy: They offer free UK delivery on all orders over £15, a strong incentive for customers. Specific details on delivery times and returns would likely be found in their dedicated “Delivery and Returns” section.
- Age Verification: In compliance with regulations, Totally Wicked enforces an 18+ restriction on all product purchases. They explicitly state, “You must be eighteen 18 years of age to purchase our products,” and reserve the right to cancel sales if they believe a minor is involved. This commitment to responsible sales practices is vital in the vaping industry.
- Company Information: The website provides clear company details, including their registered address Pillbox38 UK Ltd, Totally Wicked, Stancliffe Street, Blackburn, BB2 2QR, United Kingdom, company number 06781419, and VAT number GB 922 7544 21. This transparency builds trust and accountability.
Community Engagement and Social Presence
Totally Wicked actively maintains a presence across various social media platforms and engages with the wider vaping community.
This fosters a sense of connection and provides additional channels for information and support.
- Social Media Links: They provide direct links to their Facebook, Twitter, Instagram, YouTube, Vaped their blog/news platform, and LinkedIn pages. This multi-platform approach allows them to reach different demographics and engage with customers where they spend their time.
- Community Building: Encouraging users to “Join the largest e-cigarette community today!” indicates an effort to build a loyal customer base and foster interaction among vapers.
- Industry Affiliations: Their membership in the IBVTA Independent British Vape Trade Association further legitimizes their operation, as this organization promotes responsible business practices within the UK vaping industry.
Frequently Asked Questions
What is Totallywicked-eliquid.co.uk?
Totallywicked-eliquid.co.uk is the online retail platform for Totally Wicked, a UK-based company with over 15 years of experience in manufacturing and supplying e-liquids, vape kits, and other vaping accessories.
What kind of products does Totallywicked-eliquid.co.uk sell?
They sell a wide range of vaping products including their own branded e-liquids e.g., Red Label, VLTZ, various vape kits starter kits, pod kits, big puff vapes, disposable vapes Elf Bar, Lost Mary, and nicotine pouches.
Does Totallywicked-eliquid.co.uk offer free delivery?
Yes, Totallywicked-eliquid.co.uk offers free UK delivery on all orders over £15.
What is the Trustpilot rating for Totallywicked-eliquid.co.uk?
Totallywicked-eliquid.co.uk prominently displays a 5-star “Excellent” rating on Trustpilot, based on over 35,000 reviews.
What are the main ingredients in Totally Wicked e-liquids?
According to their website, Totally Wicked E-liquids contain four main ingredients: Propylene Glycol PG, Vegetable Glycerin VG, nicotine, and flavouring. Nationalwindscreens.co.uk Reviews
Do they offer e-liquid subscriptions?
Yes, Totallywicked-eliquid.co.uk offers an e-liquid subscription service where you can receive 12 bottles of your favorite liquid delivered every 2, 3, 4, 5, or 6 weeks.
How much do e-liquids cost with a subscription?
With an e-liquid subscription, each bottle costs £2.92.
Do they offer disposable vape subscriptions?
Yes, they offer a disposable vape subscription where you can choose 8 Elf Bar and Lost Mary devices to be delivered on a schedule that suits you.
How much do disposable vapes cost with a subscription?
Each disposable vape is priced at £3.75 with a subscription.
Can I cancel my subscription anytime with Totally Wicked?
Yes, the website states that you have the option to cancel your subscription anytime.
Are vapes being banned in the UK?
No, not all vapes are being banned.
Only disposable vapes are being banned in the UK, effective June 1st, 2025.
When are disposable vapes being banned in the UK?
The UK disposable vapes ban comes into effect on June 1st, 2025.
What alternatives to disposable vapes does Totally Wicked suggest?
Totally Wicked promotes reusable vape kits and refillable e-liquids, including their VLTZ and VLTZ-X collections, as alternatives to disposables.
What are nicotine pouches and why does Totally Wicked offer them?
Nicotine pouches are discreet, tobacco-free products that deliver nicotine. Victorianfrontdoor.co.uk Reviews
Totally Wicked offers them as an alternative for situations where vaping is not permitted, such as on public transport or in countries with vaping bans.
Does Totallywicked-eliquid.co.uk have physical stores?
Yes, Totally Wicked has over 150 vape shops.
Do they provide support for quitting smoking?
Yes, Totally Wicked emphasizes providing support to help adults make the switch from smoking to vaping, with assistance from their National Centre for Smoking Cessation and Training NCSTC qualified advisors.
What payment methods are accepted on Totallywicked-eliquid.co.uk?
They accept MasterCard, Visa, and PayPal.
Is there an age restriction for purchasing products from Totallywicked-eliquid.co.uk?
Yes, you must be eighteen 18 years of age or older to purchase products from Totallywicked-eliquid.co.uk.
What is their return policy?
Details on their return policy can be found in their “Delivery and Returns” section on the website.
What kind of customer support does Totallywicked-eliquid.co.uk offer?
They offer customer support through NCSTC-qualified staff via phone, in-store advice, and online guides and articles.
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