Plusheat.co.uk Reviews

Based on looking at the website, Plusheat.co.uk appears to be a UK-based provider of home emergency cover, specializing in boiler and heating maintenance, plumbing, electrics, drainage, home security, and pest control services.

Their offerings are targeted at both homeowners and landlords, aiming to provide peace of mind and protection against unexpected breakdowns and costly repairs with various subscription plans.

The site emphasizes affordability, reliability, and exceptional customer service, boasting a Trustpilot rating of “Excellent” and promising 24/7/365 coverage with same-day or next-day response for emergencies.

They also highlight the use of Gas Safe registered engineers for boiler and gas appliance repairs, a 28-day exclusion period for new cover, and flexible call-out fee options to tailor plans to individual needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Unpacking Plusheat.co.uk: A Deep Dive into Their Offerings

When you’re dealing with the essentials of your home – heating, plumbing, electrics – reliability isn’t just a nice-to-have, it’s a must-have.

Plusheat.co.uk positions itself as a comprehensive solution for home emergencies, offering a suite of services designed to keep your property running smoothly and your wallet from taking a significant hit when things go wrong.

Let’s break down what they offer and how it stacks up.

Understanding Plusheat’s Core Services: More Than Just Boilers

Plusheat.co.uk isn’t just about boilers, though that’s clearly a central pillar of their business.

They’ve expanded their reach to cover a broader spectrum of home emergencies, aiming to be a one-stop shop for homeowners and landlords.

• Boiler and Central Heating Cover: This is their flagship offering, providing maintenance and repair for boilers and heating systems. Given the UK climate, a functioning boiler is non-negotiable, and the cost of unexpected breakdowns can be substantial. Plusheat offers plans that include annual boiler servicing, parts, and labor, aiming to prevent issues and quickly resolve them when they arise.
  • Annual Boiler Service: A key component of their plans, ensuring boilers are checked regularly for efficiency and safety. This proactive approach can extend the life of a boiler and identify potential problems before they escalate into costly emergencies.
  • Parts and Labor Inclusion: Many plans cover the cost of both replacement parts and the engineer’s time, which can be a significant saving, especially for complex repairs.
  • Gas Safe Engineers: The website explicitly states that all boiler and gas appliance repairs are handled by Gas Safe registered engineers, which is a critical safety and compliance standard in the UK. This provides a crucial layer of trust and professional assurance for customers.
• Plumbing and Drainage Cover: Beyond boilers, they address common household issues like burst pipes, blocked drains, and other plumbing emergencies. These can cause significant damage if not addressed swiftly.
  • Emergency Plumbing Repairs: Covers sudden leaks, burst pipes, and other urgent plumbing issues that can lead to water damage and disruption.
  • Blocked Drains: Tackles blockages in internal and external drainage systems, which can be a health hazard and cause significant inconvenience.
• Electrical Cover: This extends to internal mains electrical wiring, fuse boards, circuit breakers, sockets, and switches. Electrical faults can be dangerous and require immediate professional attention.
  • Internal Wiring Issues: Addresses problems with the electrical infrastructure within the home, crucial for safety and functionality.
  • Fuse Boards and Circuit Breakers: Covers faults with the central components of a home’s electrical system, preventing power outages and potential hazards.
• Home Security and Pest Control Premium Plans: For their higher-tier plans, Plusheat ventures into home security and pest control, offering a more holistic home emergency package.
  • Home Security Elements: While not explicitly detailed, this typically covers issues like broken windows, damaged locks, or alarm system malfunctions that compromise home security.
  • Pest Infestations: Addresses common household pests, which can cause damage and health issues, offering professional eradication services.

Pricing Structure and Plan Customization: Flexibility or Complexity?

Plusheat.co.uk offers a tiered pricing structure with several plans, aiming to provide options for different needs and budgets.

They also highlight introductory offers and customization features.

• Tiered Plans: They showcase plans like “Basic Boiler Maintenance,” “Standard Boiler & Heating Maintenance,” “Premium Plumbing & Electrics Maintenance,” and “Platinum Home Emergency Maintenance.” Each tier adds more coverage.
  • Introductory Offers: A recurring theme is “50% off for 3 months” or “3 months half price,” a common marketing strategy to attract new customers. For example, the “Basic” plan is advertised at £4.99/month for the first three months, rising to £9.98/month thereafter. This can be appealing but customers should be aware of the post-introductory price.
  • Monthly vs. Yearly Payments: Customers can choose between monthly and yearly payment frequencies, with yearly payments often offering a slight discount or convenience.
• Call-Out Fee Options: A notable feature is the ability to select a call-out fee: £0, £59, or £99.
  • Impact on Monthly Premium: Choosing a higher call-out fee typically results in a lower monthly subscription cost. This allows customers to manage their upfront costs versus potential per-incident expenses. It’s a trade-off that caters to different financial comfort levels and perceived risk. For instance, a customer confident in their boiler’s reliability might opt for a higher call-out fee to save on monthly premiums.
  • Per Separate Fault: The website clarifies that the call-out fee is charged “per separate fault,” which is an important detail for customers to understand. It’s not a one-time annual fee but applies to each distinct repair request.
• Custom Plan Option: For those who “can’t find what you’re looking for,” Plusheat offers a “Find my Plan” tool, suggesting the ability to customize coverage. This is a positive feature as it allows customers to tailor services to their specific needs rather than being confined to rigid packages.

Customer Experience and Support: The Plusheat Promise

Beyond the services themselves, how a company handles customer interactions and emergencies is paramount.

Plusheat emphasizes several aspects of their customer service.

• 24/7/365 Coverage: They promise round-the-clock availability for emergencies, which is crucial for home emergency cover. Breakdowns don’t adhere to business hours, so constant support is vital.
  • Same or Next Day Response Guarantee: This is a strong selling point, particularly for urgent issues like boiler breakdowns or burst pipes where delays can lead to significant damage or discomfort. They claim to “guarantee a same or next day response!”
• Fast Response Times: The FAQ section claims they “answer 80% of calls in under 60 seconds.” While a specific metric, this suggests an effort to minimize wait times during stressful emergency situations.
• Online and Phone Reporting: Customers can notify Plusheat of issues either online or over the phone, offering flexibility in how they report problems.
• “The PlusHeat Promise”: They articulate five core elements: Reliable, Trustworthy, Convenient, Supportive, Responsive. These are foundational pillars for any service-based business, particularly in emergency situations. How consistently they deliver on these promises is key to customer satisfaction.
• Trustpilot Rating: The website proudly displays an “Excellent” rating on Trustpilot, a popular consumer review platform. While a good indicator, it’s always advisable for potential customers to check recent reviews directly on Trustpilot to get the most current sentiment and specific feedback. As of early 2024, Plusheat.co.uk does indeed have a high rating on Trustpilot, with many positive reviews highlighting quick responses and effective repairs. However, some negative reviews, as with any service, point to issues with engineer availability or claim handling, which is common across the industry.

Geographic Coverage and Eligibility: Can They Cover Your Home?

Plusheat.co.uk is a UK-based company, and their services are not universally available across the entire country. Datarecovery.com Reviews

• UK-Wide Expansion: They state, “PlusHeat already operates in most of the UK, and we’re expanding everyday.” This implies a broad, but not necessarily exhaustive, coverage area.
• Postcode Checker: To address this, they provide a postcode checker on their website, allowing prospective customers to instantly verify if their property is within Plusheat’s service area. This is a practical and necessary tool to manage customer expectations upfront.

The 28-Day Exclusion Period: A Crucial Detail

A common practice in insurance and service contracts, Plusheat includes an initial exclusion period.

• Initial 28-Day Exclusion: “All of our plans include an initial 28-day exclusion period beginning on your plan start date before cover begins.” This means that for the first 28 days of your policy, you cannot make a claim for covered incidents.
• Discounted One-Off Repairs: They do offer a lifeline: “If you require our services before this time, we can still help! Just ask our team about our discounted rate on one-off repair service as a valued customer.” This provides a partial solution for immediate needs, although it’s not full policy coverage. This exclusion period is important for customers to understand to avoid disappointment if a problem arises shortly after signing up. It’s a standard measure to prevent people from signing up only when they have an active emergency.

Why Plusheat? A Look at Their Value Proposition

Plusheat aims to differentiate itself through several key promises, focusing on convenience, peace of mind, and financial protection.

• Peace of Mind: The central theme across their messaging is providing peace of mind. By covering unexpected breakdowns and repairs, they aim to remove the stress and financial burden associated with home emergencies.
• Affordability: They highlight competitive pricing, with plans starting from £4.99/month. This positions them as an accessible option for budget-conscious homeowners and landlords.
• Reliability: The 24/7/365 cover, guaranteed response times, and network of vetted engineers are all geared towards establishing a reputation for reliability.
• Expert Engineers: Emphasizing Gas Safe registered engineers for boiler work and a network of “trusted, vetted, qualified tradespeople” suggests a commitment to professional service delivery.
• Preventative Maintenance: The inclusion of annual boiler servicing in most plans shifts the focus from purely reactive repairs to proactive maintenance, which can save money and prevent larger issues down the line.

In summary, Plusheat.co.uk appears to be a legitimate provider of home emergency cover in the UK, offering a range of services from boiler maintenance to pest control.

Their emphasis on flexible plans, customer service, and certified engineers, coupled with their Trustpilot rating, presents them as a viable option for those seeking protection against unforeseen home repairs.

However, as with any service, potential customers should carefully review the terms and conditions, especially regarding the exclusion period and call-out fees, to ensure the plan aligns with their specific needs and expectations.

Frequently Asked Questions

What is Plusheat.co.uk?

Based on checking the website, Plusheat.co.uk is a UK-based company that provides home emergency cover services, including boiler and heating maintenance, plumbing, electrical repairs, drainage, and in some premium plans, home security and pest control, for both homeowners and landlords.

How does Plusheat.co.uk work?

Based on looking at the website, Plusheat.co.uk works by offering various subscription plans.

Customers choose a plan that fits their needs, select options like call-out fees, and then subscribe.

Once covered after a 28-day exclusion period, they can report emergencies online or via phone, and Plusheat arranges for a qualified engineer to address the issue.

What types of home emergencies does Plusheat.co.uk cover?

Plusheat.co.uk covers a range of home emergencies including boiler and central heating breakdowns, internal plumbing issues like burst pipes and leaks, blocked drains, internal electrical wiring faults fuse boards, circuit breakers, sockets, switches, and for higher-tier plans, home security incidents and pest infestations. Cartpanda.com Reviews

Are Plusheat’s engineers Gas Safe registered?

Yes, based on the information provided, Plusheat.co.uk states that all boiler and gas appliance repairs and servicing are completed by appropriate and competent Gas Safe registered engineers.

Is there an exclusion period when my Plusheat cover begins?

Yes, all Plusheat plans include an initial 28-day exclusion period starting from your plan’s start date before cover begins.

During this period, you cannot make claims for covered issues.

Can I get help from Plusheat if I have an emergency during the exclusion period?

Yes, Plusheat.co.uk states that if you require services before the 28-day exclusion period ends, they can still help by offering a discounted rate on a one-off repair service as a valued customer.

What are the payment options for Plusheat plans?

Plusheat.co.uk offers both yearly and monthly payment options.

If you choose direct debit, your first payment processes within 5-7 working days.

For recurring card payments, the first payment is processed immediately.

Does Plusheat offer a no call-out fee option?

Yes, Plusheat.co.uk offers flexible call-out fee options, including a £0 call-out fee.

Other options include £59 and £99, which typically result in a lower monthly subscription cost.

How are call-out fees charged by Plusheat?

The call-out fee, if chosen, is charged per separate fault. Dpd.ie Reviews

This means if you have multiple distinct issues, a call-out fee would apply to each repair request.

Can landlords use Plusheat.co.uk services?

Yes, Plusheat.co.uk explicitly offers landlord boiler cover, as well as plumbing and drainage cover tailored for landlords.

What is Plusheat’s response time for emergencies?

Plusheat.co.uk guarantees a “same or next day response” for emergencies.

They also claim to answer 80% of calls in under 60 seconds.

How can I report a breakdown to Plusheat?

You can report a breakdown to Plusheat.co.uk either online through their website or by calling their 24-hour helpline.

Does Plusheat provide annual boiler check-ups?

Yes, most of Plusheat.co.uk’s plans include an annual boiler service as part of their coverage, ensuring regular check-ups for efficiency and safety.

Can I switch my existing home emergency cover to Plusheat?

Yes, Plusheat.co.uk encourages customers to contact their sales team if they are looking to switch cover from another company due to renewal quotes or poor experiences.

What is Plusheat’s Trustpilot rating?

Based on the website, Plusheat.co.uk displays an “Excellent” rating on Trustpilot, indicating a high level of customer satisfaction according to online reviews.

Does Plusheat cover home security issues?

Yes, Plusheat.co.uk offers home security cover as part of their premium “Platinum Home Emergency Maintenance” plan.

Are burst pipes covered by Plusheat?

Yes, burst pipes are covered under Plusheat.co.uk’s plumbing and home emergency cover plans. Seraorganics.com Reviews

How can I check if Plusheat covers my area?

Plusheat.co.uk provides a postcode checker on their website where you can enter your door number and postcode to see if they operate in your specific area.

What is the “PlusHeat Promise”?

The “PlusHeat Promise” is based on five core elements: Reliability, Trustworthiness, Convenience, Supportiveness, and Responsiveness, aiming to deliver the best service to homeowners, landlords, and estate agents.

What is the starting price for Plusheat.co.uk’s boiler cover?

Plusheat.co.uk advertises boiler cover starting from just £4.99/month, often as an introductory offer for the first three months.