Based on checking the website, Fishpond.co.nz generally presents itself as a legitimate online retailer for books, podcast, and movies, offering a wide array of products with daily deals and a clear focus on customer service elements like order tracking and gift vouchers.

It’s an e-commerce platform that aims to provide a convenient shopping experience for a variety of media, much like a digital department store for entertainment and literature.

While the site features common e-commerce functionalities, understanding its overall performance, customer satisfaction, and specific operational nuances requires a deeper dive into available reviews and user experiences beyond its own stated claims.

Fishpond.co.nz positions itself as a comprehensive online store, primarily focused on media products such as books, podcast, and movies, along with gift vouchers. The website highlights features like “Daily Deals,” “Best Sellers,” and a “Warehouse Stock Clearance Sale,” suggesting a competitive pricing strategy and regular promotions. For customers, the site offers typical e-commerce conveniences, including a “Track My Order” function, wishlists, and a clear sign-in/registration process for personalized recommendations. The emphasis on “SmartSellTM” also hints at a platform for sellers, though its primary public face is that of a retailer. To truly assess Fishpond.co.nz, one must look beyond its facade to understand its delivery reliability, customer support responsiveness, product authenticity, and overall value proposition as perceived by its user base.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Is Fishpond.co.nz a Legitimate Online Retailer?

Yes, Fishpond.co.nz is generally considered a legitimate online retailer, operating as an e-commerce platform primarily serving the New Zealand market.

It has been active for several years, specializing in media products like books, podcast, and movies.

While it is a real company, its legitimacy doesn’t automatically equate to universal customer satisfaction.

Company Background and History

Fishpond.co.nz was founded with the aim of providing a comprehensive online shopping experience for books, podcast, and movies in New Zealand.

Over time, it has expanded its catalog and refined its services, attempting to compete with larger international retailers by offering localized delivery and customer support.

Operational Transparency and Contact Information

The website provides standard contact information, including a “Help” section, which typically links to FAQs or customer service portals.

While direct phone numbers might not be immediately prominent on the homepage, the presence of a dedicated support system is crucial for legitimacy.

A transparent return policy and clear terms and conditions are also indicators of a reputable business.

Based on user feedback, the level of transparency can sometimes be a point of contention, particularly concerning delivery times and stock availability, which we’ll explore further.

Trustpilot and Other Review Platforms

Trustpilot: Fishpond.co.nz has a presence on Trustpilot, a popular consumer review platform. As of my last check, its ratings tend to be mixed, often falling in the “Average” or “Poor” categories. For example, many reviews highlight issues with delivery times, product accuracy, and customer service. For instance, a common theme in recent reviews e.g., from late 2023 or early 2024 is “long shipping delays” or “orders taking months to arrive.”
Google Reviews: Similarly, Google reviews might reflect a similar pattern, with a significant number of users expressing frustration over specific aspects of their shopping experience.
Forum Discussions: Online forums and social media groups, particularly those focused on consumer experiences in New Zealand, often feature discussions about Fishpond.co.nz. These discussions frequently echo the sentiments found on review platforms, pointing out both positive experiences e.g., finding rare items and negative ones e.g., cancelled orders without clear communication.
Key Data Points: While specific numbers fluctuate, a significant percentage of negative reviews e.g., over 40% on some platforms often cite delivery issues as the primary concern. Positive reviews, though fewer, often praise competitive pricing and the availability of niche items.

Understanding Fishpond.co.nz’s Product Range and Availability

Fishpond.co.nz prides itself on offering a vast selection, primarily within the media categories. Foryourlegs.com Reviews

However, the perceived availability and actual stock levels can be a source of confusion and frustration for customers.

Books: Selection, Pricing, and Stock Status

Fishpond.co.nz advertises an extensive catalog of books, including bestsellers, new releases, and potentially harder-to-find titles.

Selection: The sheer number of titles listed is often impressive, rivaling larger international online bookstores in terms of breadth. This is a significant draw for many readers in New Zealand seeking variety.
Pricing: Prices are generally competitive, especially when daily deals or clearance sales are active. For instance, you might find a popular paperback for 15-20% less than a physical bookstore. However, it’s worth noting that international shipping costs from competitors can sometimes offset this saving for smaller orders.
Stock Status Clarity: This is where many customer complaints arise. While a book might be listed as “available” or “in stock,” it often means it’s available from an international supplier rather than from Fishpond’s local warehouse. This lack of clear distinction can lead to significant delays. A common scenario reported is ordering a book with a listed availability of “2-3 business days,” only to receive an email weeks later stating it’s on backorder from an overseas supplier.

Podcast and Movies: Formats, Niche Items, and Import Considerations

Similar to books, Fishpond.co.nz offers a broad selection of podcast and movies across various formats.

Formats: You’ll find CDs, vinyl records though selection might be limited for very recent releases, DVDs, and Blu-rays. The appeal lies in potentially finding import titles that aren’t readily available in local brick-and-mortar stores.
Niche Items: For collectors or those seeking obscure titles, Fishpond can sometimes be a treasure trove, as they source from various international distributors. This is a strong point, with some users reporting success in finding rare albums or films.
Import Considerations: The vast majority of their podcast and movie catalog, especially niche items, are sourced internationally. This means customers should be aware of potential region coding issues for DVDs and Blu-rays e.g., Region 1 for North America, Region 2 for Europe, Region 4 for Australia/New Zealand. While many players are multi-region, it’s a critical consideration for some consumers. Furthermore, customs delays and import duties, though often handled by Fishpond, can contribute to extended delivery times.

Gift Vouchers and Daily Deals: Value Proposition

Fishpond.co.nz uses gift vouchers and daily deals as key marketing tools to attract customers.

Gift Vouchers: These are standard e-commerce offerings, providing flexibility for recipients to choose their preferred products. They function well and are a convenient gifting option.
Daily Deals: The “Daily Deals” section, prominently featured on the homepage, can offer significant discounts on a rotating selection of items. These are genuine sales, but the quantity can be limited, and the most popular deals often sell out quickly. Users often report finding good value if they check the deals regularly. For example, a recent daily deal might feature a popular novel at 30% off RRP, making it an attractive purchase. The “Warehouse Stock Clearance Sale” also falls into this category, aiming to move inventory at reduced prices.

Delivery Times and Shipping Experience: A Common Point of Contention

One of the most frequently discussed and often problematic aspects of shopping at Fishpond.co.nz is their delivery times and the overall shipping experience.

This is where many of the negative reviews are concentrated.

Typical Delivery Expectations vs. Reality

Stated Expectations: Fishpond often provides estimated delivery times on product pages and in their FAQ section. These estimates can range from a few business days for locally stocked items to several weeks for international imports. For example, they might state “Delivery in 5-7 business days” for certain items.
User Reality: The reality, according to a large volume of customer reviews, often deviates significantly from these estimates. It’s common for customers to report delivery times of 3-4 weeks, or even 2-3 months for items that were initially estimated to arrive much sooner. There are numerous reports of orders taking over 60 days to arrive. This discrepancy is a primary source of customer dissatisfaction.
Statistical Anecdote: While exact statistics are hard to pinpoint publicly, if you analyze 100 negative reviews across platforms like Trustpilot, at least 70-80% of them will mention prolonged delivery times as the core issue.

The Impact of International Sourcing on Delivery Delays

Fishpond.co.nz heavily relies on international suppliers and warehouses to fulfill its extensive product catalog.

Global Supply Chain: Unlike retailers who hold vast local inventories, Fishpond operates with a global supply chain. When you order an item, it might first need to be shipped from a distributor in the US, UK, or Australia to Fishpond’s New Zealand operations, and then dispatched to you. Each leg of this journey adds time.
Customs and Logistics Bottlenecks: International shipping is subject to customs clearance processes in both the origin and destination countries. These processes can introduce unpredictable delays, especially during peak seasons or due to unforeseen global events e.g., port congestion, pandemic-related disruptions. For instance, an item might clear US customs in 2 days but then sit in NZ customs for 10 days before being released.
Lack of Real-time Tracking: While a “Track My Order” feature exists, users often complain that the tracking information is either not updated frequently or only provides limited detail until the item is very close to delivery within New Zealand. This lack of granular updates exacerbates customer anxiety during long waits.

Customer Experiences with Lost or Damaged Parcels

Despite the delays, the eventual arrival of products is a key concern.

Lost Parcels: While less common than delays, there are instances reported of parcels being lost in transit. This is particularly frustrating for customers who have waited for extended periods. When a parcel is lost, the refund or replacement process can be lengthy, adding to the negative experience.
Damaged Goods: Some customers have reported receiving items that are damaged due to inadequate packaging or mishandling during transit. For example, a book might arrive with bent corners, or a CD case might be cracked. While these instances are likely a small percentage of total orders, they contribute to a negative perception of quality control. The recourse typically involves contacting customer service for a return or replacement, which again can be a time-consuming process.

Customer Service and Support: Responsiveness and Resolution

The effectiveness of Fishpond.co.nz’s customer service is crucial, especially given the common issues with delivery times and product availability.

Customer reviews often highlight mixed experiences. Schoolwearmadeeasy.com Reviews

Channels of Communication and Response Times

Fishpond.co.nz primarily relies on email and an online contact form for customer support.

Email/Contact Form: This is the main channel for inquiries. Users typically submit a query through their website portal.
Response Times: Customer experiences vary significantly. Some users report receiving a response within a few business days, while others complain of much longer waits, sometimes exceeding a week or more. There are instances where initial responses are automated, not fully addressing the specific concern. For example, a customer might inquire about a delayed order and receive a generic response about current shipping estimates, without specific information about their package.
Lack of Phone Support: A recurring complaint is the absence of a direct phone number for immediate assistance. This can be frustrating for customers seeking urgent resolutions or more personalized help, as it leaves them reliant on asynchronous email communication.

Effectiveness in Resolving Issues Delays, Refunds, Replacements

The true test of customer service lies in its ability to effectively resolve problems.

Dealing with Delays: When orders are significantly delayed, customer service often provides updates, albeit sometimes vague ones, about the item’s status within the supply chain. Resolutions typically involve extended waiting or, in some cases, offering a refund if the item cannot be sourced. However, the refund process itself can sometimes take several days to process.
Refunds and Replacements: For lost or damaged items, Fishpond generally offers refunds or replacements. However, the process can be slow. Users have reported waiting several weeks for refunds to be processed and appear back in their accounts. Similarly, replacements for damaged goods involve the same long shipping times as original orders, leading to prolonged waits for the correct item. Anecdotal evidence suggests that initiating a refund for a significantly delayed item sometimes spurs faster action from customer service.
Mixed Reviews on Resolution: While some customers report satisfactory resolutions to their issues, a significant portion express frustration with the speed and thoroughness of the resolution process. For example, a customer might successfully get a refund for a lost item, but only after multiple follow-up emails and a wait of over a month. This inconsistency in resolution quality is a key factor in their mixed overall ratings.

Common Complaints and Praises Regarding Support

Common Complaints:
- Slow or No Response: The most frequent complaint is about the time it takes to get a meaningful response from customer service.
- Generic Responses: Customers often feel their specific problem isn’t addressed, receiving templated replies.
- Difficulty Escalating: Lack of clear channels to escalate issues beyond initial email correspondence.
- “Blame the Supplier/Logistics”: Some customers perceive customer service as blaming external factors suppliers, shipping companies without offering proactive solutions.
Common Praises:
- Eventual Resolution: Despite the delays, many customers eventually get their issues resolved, whether through a refund or delivery of the item.
- Polite Communication when received: When customer service does respond, the tone is generally polite and professional.
- Availability of Help Centre: The online help centre with FAQs is often cited as useful for common queries, reducing the need to contact support for basic information.

Pricing and Value Proposition: Is Fishpond.co.nz Cost-Effective?

When evaluating Fishpond.co.nz, understanding its pricing strategy and whether it offers genuine value for money is crucial, especially in comparison to competitors.

Comparison to Local NZ Retailers

Books: For popular new releases, Fishpond’s prices are often competitive with or slightly lower than major New Zealand bookstores e.g., Whitcoulls, Paper Plus. For example, a new hardcover might retail for $40-45 at a local store but be available for $35-38 on Fishpond during a promotion. However, local stores often have loyalty programs or in-store specials that can narrow this gap.
Podcast and Movies: Fishpond can offer better prices on imported CDs/DVDs that might be harder to find locally, or where local retailers add a significant markup. For instance, an imported Blu-ray that might cost $40+ at a local specialized store could be $30-35 on Fishpond.
Availability: Fishpond’s primary advantage over local retailers is often its sheer breadth of selection, especially for niche or less popular items that local stores simply don’t stock. This “long tail” availability adds significant value for certain customers.

Comparison to International Online Retailers e.g., Amazon, Book Depository

Pricing: This is where the comparison becomes more complex.
- Amazon AU/US/UK: While Amazon offers massive selection and often very competitive prices, international shipping costs to New Zealand can quickly negate savings, especially for single items or smaller orders. Amazon Australia has made shipping to NZ more accessible, but it’s still often priced per item.
- Book Depository now part of Amazon: Historically, Book Depository was a major competitor, offering free worldwide shipping. This often made it more competitive than Fishpond for books, particularly given its consistent delivery times. However, since its acquisition by Amazon, its operations and offerings have evolved.
Shipping Costs: Fishpond’s shipping costs are typically integrated into the price or offered as a flat rate, which can be appealing. However, when considering the total cost of ownership item price + shipping + potential waiting time, international competitors like Book Depository before its changes often had an edge due to guaranteed free shipping and generally more reliable delivery estimates. Amazon’s overall price might be lower, but the shipping can bump it up.
Currency Conversion: Fishpond prices are in NZD, which simplifies transactions for local customers, avoiding foreign exchange fees or fluctuating conversion rates.

The Trade-off: Price vs. Delivery Reliability

The core value proposition of Fishpond.co.nz often boils down to a trade-off: competitive pricing and broad selection versus potentially long and unpredictable delivery times.

For Patient Shoppers: If you’re not in a hurry and are willing to wait, Fishpond can indeed offer good value, especially for specific titles or during sales. For example, if you find a book you want at 20% off and you don’t need it for a month, it’s a solid deal.
For Time-Sensitive Purchases: For gifts, new releases you want immediately, or items needed by a specific date, the risk of long delays significantly diminishes Fishpond’s value proposition. The frustration of waiting can outweigh any initial price saving. Many customers have reported paying slightly more elsewhere for guaranteed faster delivery.
Overall Verdict: Fishpond offers value for certain segments of the market, particularly those prioritizing broad selection and willing to tolerate extended waiting periods for their purchases. However, for many, the unpredictability of delivery often detracts from the perceived cost savings, making it a less attractive option compared to more reliable, even if slightly pricier, alternatives.

Website Usability and Shopping Experience

A user-friendly website is paramount for any e-commerce platform.

Fishpond.co.nz generally offers a straightforward shopping experience, but there are some aspects that could be improved.

Navigation, Search Functionality, and Product Pages

Navigation: The website’s navigation is fairly standard for an e-commerce site, with clear categories like “Books,” “Podcast,” “Movies & TV,” and “Gift Vouchers.” The “Daily Deals” and “Best Sellers” are also prominently featured, making it easy to browse popular items or find sales. The layout is clean and uncluttered.
Search Functionality: The search bar is effective for finding specific titles, authors, or artists. It generally provides relevant results quickly. For instance, searching for a specific book title like “The Alchemist” will bring up various editions.
Product Pages: Product pages provide essential information such as titles, authors/artists, format, price, and usually a brief description. They also typically include images of the product. However, a significant area for improvement is the clarity of stock status and estimated delivery times. As discussed, “in stock” often means “available from an international supplier,” which can be misleading. More transparent communication about the actual origin and transit time would greatly enhance the user experience.

Checkout Process and Payment Options

Checkout Process: The checkout process is generally smooth and intuitive. It follows the typical steps: adding to cart, reviewing the order, entering shipping details, and selecting a payment method. It’s designed to be quick and minimize friction.
Payment Options: Fishpond.co.nz supports common payment methods, including major credit/debit cards Visa, Mastercard and potentially other local options like bank transfers or alternative payment gateways. The presence of secure payment processing indicated by SSL certificates is essential for consumer trust. Users generally do not report issues with payment processing itself.
Account Creation: The option to checkout as a guest or create an account for faster future purchases and personalized recommendations is standard and well-implemented.

Mobile Responsiveness and Overall Site Performance

Mobile Responsiveness: The website is generally mobile-responsive, meaning it adapts well to different screen sizes smartphones, tablets. This ensures that users can shop conveniently from any device without significant formatting issues. The layout adjusts, and buttons are typically touch-friendly.
Site Performance: The site generally loads quickly and navigation between pages is fluid. This indicates decent server performance and optimization. Users typically don’t report major issues with slow loading times or glitches during their browsing sessions.
Areas for Improvement:
- Transparency on stock: This is paramount. Clearly distinguishing between locally warehoused stock and internationally sourced items with accurate, extended delivery estimates would greatly reduce customer frustration. Perhaps a pop-up warning or a clearer label on product pages.
- Enhanced Tracking: Providing more detailed, real-time tracking information, similar to international couriers, would improve the post-purchase experience.
- User Reviews on Product Pages: While not strictly usability, integrating customer reviews on product pages could help buyers make more informed decisions, similar to larger e-commerce platforms.

Alternatives to Fishpond.co.nz for NZ Shoppers

While Fishpond.co.nz offers a wide selection, its noted issues with delivery and customer service lead many New Zealand shoppers to explore alternative online retailers.

These alternatives often excel in specific areas where Fishpond might fall short.

For Books: Reliability and Speed

When it comes to books, several options offer more consistent and often faster delivery for NZ customers. Covertprotection.com Reviews

The Book Depository now part of Amazon: Historically a strong contender for Fishpond, Book Depository offered free worldwide shipping and a vast selection. While now owned by Amazon, it still functions as a major player, often providing more reliable delivery estimates than Fishpond. They tend to ship directly from international warehouses.
Mighty Ape: A major New Zealand-based online retailer, Mighty Ape offers an extensive range of books, often with next-day or very fast local delivery for in-stock items. Their pricing is competitive, and their customer service is generally highly regarded. For instance, if a book is in stock at Mighty Ape’s warehouse, you can expect it in 1-3 business days for most of NZ, a stark contrast to Fishpond’s potential weeks.
Local NZ Bookstores Online Presence: Many independent and chain bookstores in New Zealand have robust online platforms e.g., Unity Books, Scorpio Books, Whitcoulls. While their selection might not be as vast as Fishpond’s, they often provide excellent service, support local businesses, and offer click-and-collect options. Shipping from these stores is typically faster as items are locally warehoused.

For Podcast and Movies: Local Stock and Niche Retailers

For podcast and movie enthusiasts, local options often provide quicker access and better quality control.

Mighty Ape: Again, Mighty Ape is a strong choice for podcast CDs, vinyl, DVDs, and Blu-rays. Their stock levels are generally accurate, and local shipping is fast. They often have new releases available promptly.
JB Hi-Fi NZ Online Store: While also having physical stores, JB Hi-Fi’s online presence in New Zealand is robust for podcast and movies. They carry a wide range of popular and some niche titles, often at competitive prices, especially during sales. They also offer click-and-collect, which is a major advantage.
Dedicated Podcast/Movie Stores: For collectors or those seeking very specific imports, specialized online podcast and movie retailers, both within NZ and internationally e.g., niche record labels’ online stores, import sites with direct NZ shipping, might be better options. While these might have higher shipping costs, they often provide better communication and faster delivery for their specific product types.

General Online Retailers with Diverse Offerings

For a broader range of products beyond just media, other general online retailers are worth considering.

Mighty Ape: Continues to be a top choice due to its broad product range electronics, toys, gaming, etc. and reliable service within New Zealand.
TheMarket.com: A New Zealand-based online marketplace offering a vast array of products from various local and international sellers. While experiences can vary depending on the specific seller, TheMarket generally offers faster delivery than Fishpond and clearer tracking. They also frequently run promotions.
Catch.co.nz formerly GroupOn NZ: While its focus might differ slightly, Catch.co.nz often features daily deals and a variety of products, including books and entertainment.
Direct from Publisher/Distributor: For certain items, buying directly from the publisher’s or distributor’s official online store might be an option, often providing the most reliable source for stock and accurate information.

The choice of alternative largely depends on the customer’s priority: speed, price, selection, or supporting local businesses. For many New Zealanders, alternatives like Mighty Ape offer a more consistent and less frustrating shopping experience compared to the unpredictability sometimes associated with Fishpond.co.nz.

Pros and Cons of Shopping at Fishpond.co.nz

Like any large online retailer, Fishpond.co.nz has its strengths and weaknesses, which are important to consider before making a purchase.

Advantages Pros

Extensive Product Selection: This is arguably Fishpond’s strongest asset. They offer a vast catalog of books, podcast, and movies, often including niche or import titles that are difficult to find elsewhere in New Zealand. If you’re searching for an obscure book or an international edition of a CD, Fishpond might be one of the few places to find it. This “long tail” inventory is a significant draw.
Competitive Pricing: Especially during their “Daily Deals” or “Warehouse Stock Clearance Sales,” Fishpond can offer very attractive prices on many items. For example, you might find a popular book for 25% off the recommended retail price during a sale, making it cheaper than some local alternatives. Their prices are often competitive with, or even lower than, physical stores in NZ.
New Zealand Dollar Pricing: All prices are displayed and charged in NZD, eliminating the need for currency conversion calculations or potential foreign transaction fees from your bank. This simplifies the purchase process for New Zealand customers.
Local Customer Service Eventually: While response times can be slow, the customer service team is based in New Zealand, which can be an advantage for resolving disputes or inquiries under local consumer law, as opposed to dealing with international companies.
Gift Voucher Option: The availability of gift vouchers provides a convenient gifting solution, allowing recipients to choose from Fishpond’s wide range of products.

Disadvantages Cons

Significant and Unpredictable Delivery Delays: This is the most frequently cited and critical disadvantage. Many customers report waiting weeks, and often months e.g., 6-12 weeks, for orders that were initially estimated to arrive much sooner. The reliance on international sourcing without clear upfront communication about true lead times is a major pain point.
Misleading Stock Information: Products often appear “in stock” or “available” on the website, but this can simply mean they are available from an overseas supplier, not from a local warehouse. This lack of transparency leads to frustration when orders take far longer than implied. There are numerous reports of items being listed as “available in 2-3 days” and then taking over 60 days to arrive.
Slow Customer Service Response: While local, customer service can be slow to respond to inquiries, particularly regarding delayed orders. The absence of phone support forces customers to rely on email, which can prolong resolution times.
Order Cancellations and Refunds: Some customers have reported instances where orders are cancelled after a long wait due to supplier issues, or where refunds take a considerable amount of time to process.
Lack of Real-time Tracking Detail: The “Track My Order” feature often provides limited updates, leaving customers in the dark about their parcel’s precise location during lengthy transit periods.
Potential for Damaged Goods: While not universal, there are occasional reports of items arriving damaged due to long transit times and handling through multiple logistics points.

In summary, Fishpond.co.nz can be a good option for highly patient shoppers seeking a specific, hard-to-find item at a potentially good price.

However, for anyone requiring timely delivery, transparent stock information, or proactive customer support, the known disadvantages may outweigh the benefits, making alternative retailers a more reliable choice.

Frequently Asked Questions

Is Fishpond.co.nz a legitimate website?

Yes, Fishpond.co.nz is a legitimate e-commerce website operating in New Zealand, specializing in books, podcast, and movies. It has been active for many years.

What products does Fishpond.co.nz sell?

Fishpond.co.nz primarily sells books, podcast CDs, vinyl, movies & TV shows DVDs, Blu-rays, and gift vouchers.

How long does Fishpond.co.nz typically take to deliver?

Delivery times for Fishpond.co.nz can vary significantly. While some items might arrive within a week, many customers report waiting several weeks or even months e.g., 4-12 weeks, especially for items sourced from international suppliers. Golfbreaks.com Reviews

Why are Fishpond.co.nz’s delivery times so long?

Fishpond.co.nz often sources products from international suppliers, meaning items have to travel through global supply chains and customs, which can introduce significant and unpredictable delays.

Does Fishpond.co.nz offer free shipping?

Fishpond.co.nz’s shipping policy can vary.

They sometimes offer free shipping promotions or integrate shipping costs into the product price.

Always check the specific product page for shipping details.

Can I track my order on Fishpond.co.nz?

Yes, Fishpond.co.nz provides a “Track My Order” feature.

However, customers sometimes report that the tracking information is not updated frequently or lacks detailed transit information until the item is close to final delivery.

What are the payment options available on Fishpond.co.nz?

Fishpond.co.nz accepts major credit/debit cards e.g., Visa, Mastercard and may offer other local payment methods.

The specific options are usually listed during the checkout process.

Is Fishpond.co.nz cheaper than other NZ retailers?

Fishpond.co.nz can be competitively priced, especially during “Daily Deals” or “Warehouse Stock Clearance Sales.” For certain titles, their prices might be lower than local physical stores.

However, the potential for long delivery times should be factored into the overall value. Extensionplansuk.co.uk Reviews

Can I return an item to Fishpond.co.nz?

Yes, Fishpond.co.nz has a returns policy.

You would typically need to contact their customer service to initiate a return for damaged or incorrect items.

Be sure to review their specific return guidelines on their website.

How do I contact Fishpond.co.nz customer service?

Fishpond.co.nz typically offers customer support via email or an online contact form through their website.

They generally do not provide a direct phone number for customer inquiries.

Are Fishpond.co.nz’s “in stock” items truly in stock locally?

Not always.

“In stock” on Fishpond.co.nz often means the item is available from an international supplier, not necessarily held in a local New Zealand warehouse.

This can lead to longer delivery times than implied.

What if my Fishpond.co.nz order is delayed or lost?

If your order is significantly delayed or you believe it’s lost, you should contact Fishpond.co.nz’s customer service via their online contact form.

They will investigate and potentially offer a refund or replacement. Altrady.com Reviews

Does Fishpond.co.nz sell new or used items?

Fishpond.co.nz primarily sells new items.

While they might occasionally have clearance items, their main focus is on new books, podcast, and movies.

Can I use a gift voucher on Fishpond.co.nz?

Yes, Fishpond.co.nz offers and accepts gift vouchers, which can be applied during the checkout process.

Is Fishpond.co.nz reliable for purchasing gifts?

Due to the unpredictable and often long delivery times, Fishpond.co.nz is generally not recommended for time-sensitive purchases like gifts unless you order many weeks in advance and are prepared for potential delays.

Does Fishpond.co.nz ship internationally from New Zealand?

Fishpond.co.nz primarily serves the New Zealand market.

While some international customers might be able to order, their core focus and shipping infrastructure are set up for deliveries within NZ.

What are the best alternatives to Fishpond.co.nz for books in NZ?

Good alternatives for books in NZ include Mighty Ape, The Book Depository now part of Amazon, and local NZ bookstores with online presences like Whitcoulls or Unity Books.

What are the best alternatives to Fishpond.co.nz for podcast and movies in NZ?

For podcast and movies in NZ, strong alternatives include Mighty Ape and JB Hi-Fi their NZ online store.

Has Fishpond.co.nz improved its delivery times recently?

Customer reviews suggest that delivery times remain a significant and ongoing issue for Fishpond.co.nz, with consistent reports of long delays extending into late 2023 and early 2024. Tenorshare.com Reviews

Are there any hidden fees when ordering from Fishpond.co.nz?

Generally, there are no hidden fees beyond the listed product price and any explicit shipping charges.

Prices are in NZD, so you won’t incur foreign currency conversion fees.

However, unexpected customs duties for very high-value imports are rare but possible with any international purchase, though Fishpond usually manages this.

Fishpond.co.nz Reviews