Themobileguru.com.au Reviews

Based on checking the website, Themobileguru.com.au appears to be a legitimate Australian-owned and operated online platform specializing in the buying and selling of used mobile phones and tablets. Their core service revolves around offering competitive prices for pre-owned Apple, Samsung, and Google devices, aiming to provide a convenient and efficient way for individuals to sell their old gadgets and contribute to e-waste reduction through recycling. The site emphasizes a transparent process, offering instant quotes, free express shipping, and same-day payments upon device verification.

The platform is designed to streamline the process of offloading your old tech, whether you’re looking to upgrade or simply declutter.

They differentiate themselves by highlighting a “We Beat Any Price Quote” promise, coupled with an award from Canstar Blue in 2024 for being an “Award Winning Mobile Trade-In Company.” This focus on value, convenience, and sustainability makes them an interesting option for Australians looking to responsibly dispose of or upgrade their mobile devices, while also potentially earning some cash.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Navigating the Selling Process: A Step-by-Step Breakdown

When you’re ready to declutter and offload that old device, Mobile Guru aims for a straightforward process.

It’s like a well-oiled machine, designed to get your old tech from your hands to theirs, and cash into your pocket, with minimal friction. This isn’t about guesswork. it’s about following a clear roadmap.

Step 1: Crafting Your Sell Order

This is where it all begins. Think of it as putting your device on the market.

• Website Visit: Head straight to their designated “Sell Now” section. The user interface is clean, designed to guide you without overwhelming you.
• Device Identification: You’ll select the make and model of your phone or tablet. They accept major players like Apple, Samsung, and Google, covering a wide array of models from the latest flagships to slightly older, but still functional, devices.
• Specification Selection: This is crucial. You’ll specify details like storage capacity, color, and any other relevant hardware specifics. Accuracy here is key to getting a precise quote.
• Condition Assessment: This is perhaps the most critical part for a fair quote. They ask you to honestly assess your device’s condition. Are there scratches? Is the screen cracked? Does it power on? Be as transparent as possible. This honesty upfront prevents discrepancies later.
• Instant Quote: Based on your selections, the system generates an instant quote. This is the immediate gratification part – you see the potential value of your device right then and there.
• Accepting the Offer: If the quote aligns with your expectations, you hit “Sell Me” and proceed with the checkout process. This formalizes your intent to sell.

Step 2: Shipping Your Device with Ease

Once your sell order is created, it’s time to get your device to them.

They offer flexibility, understanding that not everyone wants to mess with postage details.

• Shipping Options: You have two primary choices:
  • Self-Post: For those comfortable with it, you can package and post the device yourself. They provide the necessary details.
  • Drop-Off: This is a convenience play. You’ll receive a code or instructions for a drop-off point, making the logistics incredibly simple.
• Covered Shipping Costs: A significant perk here is that all shipping charges are covered by Mobile Guru. This removes a common barrier and cost concern for sellers. It’s like having a concierge handle your postage without the premium price tag.
• Data Security Pre-Shipment: Before sending, there’s a critical step: backup your data and perform a factory reset. This isn’t just a suggestion. it’s a security imperative. Mobile Guru prioritizes customer privacy, but ultimately, the responsibility to wipe your personal information rests with you. It’s good practice, always.

Step 3: Receiving Fast and Fair Payment

This is the payoff, literally. Mobile Guru aims for swift processing.

• Same-Day Processing: Their commitment is to test the device and process payment on the same day they receive it, provided the condition matches your description. This is a bold claim and a major selling point, highlighting their efficiency.
• Revised Quotes: If, upon inspection, the device’s condition doesn’t match your initial assessment, they will issue a revised quote. You then have the option to accept or reject it.
  • Acceptance: If you accept the revised offer, payment is processed on the same business day.
  • Rejection: If you decline, they will return your phone to you. However, there’s a small return fee of $10 for this. This fee covers their logistical costs for shipping it back, which seems reasonable.
• Payment Methods: They offer multiple convenient payment options, including PayPal, bank transfer, or Pay ID. This flexibility caters to different user preferences, ensuring you get your funds in a way that works for you.
• Processing Timeframes: While same-day is the goal, they acknowledge that during peak periods with many sell orders, processing might extend to 24-48 hours. If it goes beyond 5 business days without communication, they advise contacting their customer support. This transparency about potential delays is a good sign.

Why Choose Mobile Guru? Unpacking Their Value Proposition

In a crowded market of phone buyers, Mobile Guru pitches itself with a clear set of differentiators. It’s not just about selling your phone.

It’s about a superior experience underpinned by specific benefits.

Award-Winning and Australian-Owned

• Canstar Blue 2024 Award: This is a big one. Being recognized as an “Award Winning Mobile Trade-In Company by Canstar Blue 2024” lends significant credibility. Canstar Blue is a reputable consumer research and ratings agency in Australia, so this isn’t just a self-proclaimed title. it’s third-party validation. It suggests they deliver on their promises in terms of customer satisfaction and overall service.
• Australian Owned and Operated: For many consumers, supporting local businesses is a priority. Mobile Guru’s Australian roots could appeal to those who prefer to deal with companies that understand the local market and economy. It often implies more accessible customer service and a vested interest in the Australian community.

Price Promise: We Beat Any Price Quote

• Competitive Offers: This is their boldest claim. They state, “We Beat Any Price Quote.” This isn’t just about matching. it’s about surpassing competitors’ offers. This is a powerful incentive for sellers who have already done their homework and received quotes from other platforms.
• Algorithm-Driven Valuation: Their system uses “advanced valuation algorithms” to determine phone value. This implies a data-driven approach that considers factors like make, model, age, condition, and current market demand. This sophisticated approach is designed to ensure a fair and competitive offer, rather than arbitrary pricing.
• No Hidden Fees: While a $10 return fee exists if you reject a revised offer, the initial quote and shipping are presented as free. This transparency around costs is crucial for building trust.

Speed and Convenience: Same-Day Payment & Free Express Shipping

• Rapid Payment Processing: The promise of “Same day Payment” upon receipt and verification of the device is a significant draw. For many, getting cash quickly is a priority. This reduces the waiting game often associated with selling items online.
• Hassle-Free Shipping: “Free Express Shipping Australia Post” simplifies the logistics immensely. You don’t have to worry about packaging costs, postage fees, or finding a suitable courier. They streamline this often cumbersome part of online selling. They either provide a shipping label or a drop-off code, making the process incredibly easy.
• Streamlined Process: The entire “3 simple steps” — create sell order, post device, receive payment — emphasizes convenience. They aim to remove as many pain points as possible from the selling experience.

Environmental Responsibility: Reducing E-Waste

• Sustainability Focus: Mobile Guru explicitly states their mission: “Mobile Guru Australia promotes sustainability by encouraging customer to sell their old mobile phones for cash and help towards reducing e-waste.” This isn’t just about profit. it’s about a positive environmental impact.
• Partnership with MobileMuster: They are “partnered with MobileMuster, a not-for-profit recycling program that’s funded by the Australian telecommunications industry.” This partnership adds another layer of credibility to their environmental claims, ensuring that devices no longer sellable are recycled ethically and responsibly, preventing them from ending up in landfills. This aligns with a growing consumer demand for environmentally conscious businesses.
• Refurbishment and Reuse: Their aim is to “refurbish your device in a proper manner to reduce e-waste as much as possible.” This indicates a commitment to extending the life cycle of electronic devices, further contributing to a circular economy rather than a linear “take-make-dispose” model.

Understanding Device Conditions and Acceptance Policies

When selling your device, honesty about its condition is paramount.

Mobile Guru aims to buy a wide range of devices, but their acceptance policies are clear, especially regarding specific damages or locks. Papier.com Reviews

Knowing these upfront will save you time and potential disappointment.

What Conditions Do They Accept?

• New, Used, and Even Broken: Mobile Guru is quite flexible, stating they “accept a wide range of smartphones… Whether your phone is brand new, used, or even broken, you can sell it through our platform.” This broad acceptance is a major plus, as many other platforms are far more restrictive.
• Cosmetic Damage: Yes, they buy phones with “cosmetic damage.” This includes scratches, dents, and scuffs. The key is to accurately describe these when getting your quote, as the severity of cosmetic damage will influence the offer.
• Functional Issues: They also consider phones with “functional issues.” This could include issues like a faulty button, a non-responsive speaker, or a camera glitch. Again, precise disclosure is vital.
• Cracked Camera Lens: Explicitly, they accept “phones with a cracked camera lens.” This is a common form of damage and is factored into the valuation.
• Missing or Damaged Battery: They will buy “phones with missing or damaged batteries.” This is quite accommodating, as battery issues are prevalent in older devices.
• Software Issues or Won’t Turn On: Remarkably, they even “do consider phones with software issues or that won’t turn on.” This opens up selling options for devices that many might consider un-sellable.
• Repaired or Refurbished Phones: If your phone “has gone through any repairs or refurbishments,” you must disclose this during the sell order creation. This ensures transparency and helps them assess the device accurately.
• Locked Phones with nuances: They accept “locked phones and devices with bad ESN/IMEI.” However, this comes with crucial caveats, which are detailed below. It’s not a blanket acceptance for all types of locks.

What Conditions Do They NOT Accept?

• Carrier-Locked for International Use: A clear “No.” They “don’t accept phones that are carrier locked for international use.” All phones sold to them “should be unlocked” for general use.
• Blacklisted by a Carrier: They “do not purchase phones that are blacklisted by carriers.” If your device has been reported lost or stolen and blacklisted, it’s not eligible. They recommend checking with your carrier if you encounter this issue.
• iCloud or Google-Locked: Another firm “No.” They “do not purchase phones that are iCloud or Google-locked.” You must ensure your phone is completely unlocked from any cloud accounts before selling. This is a standard security measure.
• Water Damage: Crucially, they “do not purchase phones with water damage.” Your phone must be “fully functional and free from liquid damage.” This is often a deal-breaker for buyers, as water damage can lead to unpredictable and severe internal issues.
• Phones Still Under Contract Without “No Dues Certificate”: While you can sell a phone under contract, you must “ensure that you have paid all the outstanding dues and receive a ‘No Dues Certificate’ from your network provider.” This means you need to clear your financial obligations with your carrier first.
• Accessories: They “only accept phones right now.” While you can send accessories for responsible disposal via their MobileMuster partnership, they “do not pay an additional amount for any accessories.” So, don’t expect a bonus for your original charger and headphones.

The Importance of Accurate Disclosure

• Revised Offer Scenario: If your phone’s condition “doesn’t match your description,” they “re-evaluate the offer based on the actual condition.” This is where honesty upfront prevents issues. If the new offer isn’t satisfactory, you can have your phone returned for a $10 fee.
• Expediting Verification: While “proof of purchase is not mandatory,” providing it “can help expedite the verification process and may impact the final offer.” This suggests it can streamline things and potentially lead to a better outcome.

Payment Methods and Security Considerations

Once your device is assessed and the price agreed upon, the next critical step is getting paid.

Mobile Guru offers various payment methods designed for convenience, and they also emphasize security measures for your personal data.

Available Payment Methods

• PayPal: A widely used online payment system, offering convenience and often buyer/seller protection features. If you have a PayPal account, this is a quick and easy option.
• Bank Transfer: For those who prefer direct deposit into their bank account. This is a secure and reliable method, though transfer times can vary slightly depending on banks.
• Pay ID: This is a newer, faster payment method in Australia that links your bank account to a unique identifier like your phone number or email, allowing for near-instant transfers between participating banks. This is often the fastest way to receive funds directly into your account.
• Flexibility: The provision of multiple payment options caters to different user preferences, ensuring that most sellers will find a method that suits them.

Security Measures for Your Data

• Website Security: Mobile Guru explicitly states, “Our website is secure, and any personal information provided to us is handled responsibly.” While this is a standard claim, it’s a fundamental expectation for any online transaction.
• Privacy Policy: They direct users to “view our Privacy Policy for more information.” A comprehensive and easily accessible privacy policy is a sign of a company that takes data handling seriously. It details how your information is collected, used, and protected.
• User Responsibility for Data Wiping: This is the most crucial security step for sellers. Mobile Guru strongly recommends and reiterates: “Before you send your phone to us, remember to back up your data and factory reset your device for additional security.” This can’t be stressed enough. Even if a reputable company wipes your device, the safest approach is always to do it yourself before it leaves your possession.
  • Backup Data: Transfer photos, contacts, documents, and any other important files to a computer, cloud storage, or an external drive.
  • Remove Accounts: Sign out of all personal accounts Google, Apple ID, social media, banking apps, etc..
  • Factory Reset: This process completely erases all user data and settings, returning the device to its original factory state. This is vital to prevent any residual personal information from being accessed.
• No iCloud or Google Locks: Their policy of not purchasing iCloud or Google-locked phones indirectly reinforces security. If you accidentally send a locked phone, they won’t buy it, preventing it from being resold with your account potentially tied to it. This acts as a final safeguard for users who might forget to unlink their accounts.

Customer Support and Problem Resolution

Even with the most streamlined process, questions and issues can arise.

Mobile Guru highlights its approach to customer support and how they handle common discrepancies or concerns.

Contacting Customer Support

• Multiple Channels: They provide clear contact methods:
  • Phone Number: You can call them directly at 1300 362 017. A direct phone line is a strong indicator of accessible support, allowing for real-time conversation and quicker resolution of complex issues.
  • Email Address: For less urgent queries or detailed correspondence, you can email them at [email protected]. This offers a written record of communication.
• Availability: They state, “We’re here to help with any enquiries you may have,” suggesting a readiness to assist. While specific hours aren’t listed on the homepage, the presence of multiple channels implies commitment.

Handling Discrepancies and Issues

• Condition Mismatch: This is the most common potential issue. If your “phone’s condition doesn’t match my description,” they will “re-evaluate the offer based on the actual condition.” This is a fair approach, allowing for a revised quote.
  • Acceptance: If you accept the new offer, payment proceeds as usual.
  • Rejection: If the new offer “doesn’t meet your expectations, you can choose to have your phone returned to you for a return fee of $10.” This transparency about the return fee is important and reasonable given their shipping costs.
• Change of Mind: You have the flexibility to “change your mind anytime before the payment, even after you’ve sent your phone to us.” This is a significant point of assurance for sellers who might have second thoughts. You just need to “Contact our customer support if you wish to cancel.” Again, a “$10 return fee” applies.
• Satisfaction Guarantee: They “offer a satisfaction guarantee that ensures you’ll be paid the agreed-upon amount if your phone meets the stated condition.” This acts as a promise that they will honor their initial quote if your assessment was accurate.
• Process Delays: While aiming for same-day processing, they acknowledge that “during days with many sell orders, we ensure to get back to you within 24-48 hours.” For delays exceeding “5 business days,” they advise contacting support. This proactive communication about potential delays sets realistic expectations.
• Missing Information: If issues arise, such as “the order number isn’t provided, or the condition does not match what is provided on the sell order,” it can prolong the process. This highlights the importance of providing accurate and complete information during the initial sell order creation.

Responsible Recycling and Environmental Impact

Beyond just buying and selling, Mobile Guru positions itself as an environmentally conscious entity, actively contributing to the reduction of electronic waste.

This commitment extends beyond individual transactions to a broader, sustainable mission.

Addressing the E-Waste Problem

• “Reduce E-Waste”: This phrase is central to their mission statement. They directly acknowledge the pressing issue of electronic waste, highlighting that “mobile phones that end up in landfills every year” are a significant environmental concern.
• Circular Economy Focus: Their aim is to ensure devices “can be reused and recycled for a more sustainable future!” This indicates a move towards a circular economy where products are kept in use for as long as possible, rather than being discarded.
• Refurbishment: They commit to “refurbish your device in a proper manner to reduce e-waste as much as possible.” This means functional devices are given a new lease on life, minimizing the need for new manufacturing and conserving resources.

Partnership with MobileMuster

• Not-for-Profit Recycling Program: Mobile Guru proudly states their partnership with “MobileMuster, a not-for-profit recycling program that’s funded by the Australian telecommunications industry.” This is a crucial element that validates their environmental claims. MobileMuster is a well-established and respected recycling scheme in Australia, known for its ethical and responsible handling of electronic waste.
• Ethical Disposal: The partnership ensures that phones “no longer sellable or beyond repair” are “recycled or disposed of ethically.” This means that materials are recovered and harmful substances are handled appropriately, preventing environmental contamination.
• Accessories Recycling: Even though they don’t pay for accessories, they offer to dispose of them “responsibly” through MobileMuster. This is a valuable service for consumers who want to clear out their old chargers and cables but aren’t sure how to recycle them properly.

Transparency and Licensing

• Second Hand Dealers License: Mobile Guru is “registered with Consumer Affairs Victoria and have a Second Hand Dealers licence: SHD-0016601.” This is vital for consumer confidence. It signifies that they operate under legitimate regulatory oversight, ensuring they adhere to industry standards and legal requirements for dealing in second-hand goods. This level of transparency reinforces their commitment to ethical business practices, extending to their environmental initiatives.
• “Who We Are” and “About Us” Sections: Their website includes dedicated sections explaining their mission and values, reinforcing their commitment to sustainability. This helps users understand that their sale is not just a transaction but also contributes to a larger environmental goal.

Comparing Online Selling vs. In-Person Options

When it comes to selling your old phone, you’ve generally got two main avenues: online platforms like Mobile Guru or traditional in-person methods.

Each has its pros and cons, and understanding these can help you decide which path is best for your specific needs.

Online Selling e.g., Mobile Guru

• Pros:
  • Convenience: This is arguably the biggest advantage. You can initiate the sale from the comfort of your home, at any time. No need to travel, meet strangers, or deal with haggling face-to-face. Mobile Guru specifically offers free express shipping, which significantly reduces the logistical burden.
  • Wider Reach: Online platforms typically have a broader customer base, meaning you’re more likely to find a buyer quickly, even for less common models. For Mobile Guru, their reach is nationwide across Australia.
  • Competitive Pricing: As seen with Mobile Guru’s “We Beat Any Price Quote” promise, online buyers often leverage algorithms and market data to offer competitive prices. They are in the business of volume, so they can afford to offer attractive rates.
  • Streamlined Process: Reputable online platforms have refined processes, often involving instant quotes, clear instructions, and professional handling of devices. Mobile Guru’s 3-step process is a prime example of this efficiency.
  • Security Data Wiping Focus: While you must wipe your data, professional buyers have established procedures for data sanitization upon receipt, adding a layer of security.
  • Environmental Benefit: Platforms like Mobile Guru often have partnerships with recycling programs, ensuring that devices that can’t be resold are disposed of responsibly.
• Cons:
  • No Immediate Cash: While Mobile Guru promises “same day payment” upon receipt, there’s still a transit time. You don’t walk away with cash in hand immediately.
  • Condition Discrepancies: This is the most common point of friction. If your assessment of the phone’s condition differs from theirs, it could lead to a revised offer. While a return option exists, it may incur a small fee $10 for Mobile Guru.
  • Shipping Concerns: While free, there’s always a slight risk of damage during transit, although professional packaging guidelines can mitigate this.
  • Trust Factor: For some, sending a valuable device through the mail to a company they haven’t physically interacted with can be a hurdle. Reviews and licensing like Mobile Guru’s Second Hand Dealers License help build this trust.

In-Person Sales e.g., Local classifieds, pawn shops, street markets

*   Immediate Payment: If the sale goes through, you often receive cash on the spot.
*   Direct Interaction: You can show the device, and the buyer can inspect it thoroughly, potentially reducing disputes over condition.
*   No Shipping Hassles: You hand over the device directly.
*   Time-Consuming: Arranging meetings, waiting for potential buyers, and dealing with no-shows can be incredibly inefficient.
*   Haggling: You'll likely encounter buyers trying to negotiate down the price, which can be uncomfortable for some.
*   Security Risks: Meeting strangers in person carries inherent risks. There's also the potential for scams or theft.
*   Lower Offers: Pawn shops or instant cash buyers often offer significantly less than the device's market value, as they need to make a substantial profit margin.
*   Limited Reach: Your potential buyer pool is restricted to your local area.
*   No Environmental Assurance: You don't have a guarantee that your device will be properly recycled if it's beyond repair.

Which is Better?

For convenience, potentially higher offers, and a commitment to environmental responsibility, online platforms like Mobile Guru generally offer a superior experience compared to traditional in-person selling, especially for valuable electronics. While the slight delay in payment and the potential for revised quotes are considerations, the overall streamlined process, competitive pricing, and secure handling make it a more attractive option for most. The key is choosing a reputable online buyer with transparent policies, which Mobile Guru appears to strive for with its licensing and customer testimonials. Beyondbody.me Reviews

The Mobile Guru Edge: What Sets Them Apart?

Best Price Guarantee

• “We Beat Any Price Quote”: This isn’t just a marketing slogan. it’s a direct challenge to competitors. For a seller, knowing that you’re likely getting the top dollar for your device is a huge draw. This promise pushes them to stay hyper-competitive with their offers, continually monitoring market rates and competitor pricing.
• Systematic Assessment Method: They claim a “systematic method of assessing the condition of your phone, so you always get an accurate quote.” This implies a consistent, data-driven approach rather than arbitrary pricing. It suggests a fair valuation based on objective criteria, which builds trust.

Focus on Sustainability and E-Waste Reduction

• Beyond Profit: While a business, their core mission of reducing e-waste is prominently featured. “Mobile Guru Australia promotes sustainability by encouraging customer to sell their old mobile phones for cash and help towards reducing e-waste.” This resonates with environmentally conscious consumers.
• MobileMuster Partnership: Their affiliation with MobileMuster, a respected not-for-profit recycling program, provides concrete evidence of their commitment to ethical disposal. This isn’t just talk. it’s action.
• Refurbishment for Reuse: The emphasis on refurbishing devices to give them a second life directly combats the “throwaway” culture, demonstrating a responsible approach to electronics. This contributes to a circular economy, extending the lifespan of products.

Customer-Centric Experience

• Award-Winning Service: The Canstar Blue 2024 award is a significant external validation of their service quality and customer satisfaction. It suggests that real users have found their experience to be positive, from pricing to process efficiency.
• Ease of Process: The “3 simple steps” are highlighted as a key benefit. They’ve invested in making the user journey as effortless as possible, from instant quotes to streamlined shipping. This convenience is a powerful differentiator in a busy world.
• Transparency: Their policies regarding revised quotes, return fees, and accepted/non-accepted conditions are clearly laid out in their FAQ and website content. This transparency helps manage expectations and reduces potential frustration.
• Multiple Contact Channels: Offering both a phone number and email for customer support indicates a commitment to accessible assistance, allowing users to choose their preferred communication method for queries or issues.

Australian-Owned and Operated

• Local Understanding: Being Australian-owned means they inherently understand the local market, consumer preferences, and logistical nuances of operating within Australia.
• Support Local Economy: For many, choosing an Australian company is a conscious decision to support the national economy and jobs.
• Regulatory Compliance: Their “Second Hand Dealers License” SHD-0016601 in Victoria demonstrates their adherence to Australian consumer protection laws and regulations, ensuring they operate as a legitimate and accountable business.

FAQs about Themobileguru.com.au

How can I sell my phone on Mobile Guru?

Selling your phone on Mobile Guru involves three simple steps: 1. Create a “Sell Order” by selecting your device’s make, model, specifications, and condition to get an instant quote.

2. Post the device using their free express shipping or drop-off options.

3. Receive fast payment once your device is received and its condition is verified.

What types of phones and devices does Mobile Guru accept?

Mobile Guru accepts a wide range of smartphones and tablets from popular brands like Apple iPhone, iPad, Samsung Galaxy series, and Google Pixel series. They accept devices in various conditions, including brand new, used, cosmetically damaged, or even those with some functional issues.

Is it safe to sell my phone on Mobile Guru Australia?

Yes, Mobile Guru prioritizes customer privacy and states their website is secure. They advise customers to always back up their data and perform a factory reset on their device before sending it to ensure all personal information is removed. They are also a registered Second Hand Dealer in Victoria.

How is the value of my phone determined by Mobile Guru?

The value of your phone is determined using advanced valuation algorithms that consider factors such as the make, model, age, condition, and current market demand.

You get an instant quote based on the details you provide about your phone’s condition.

Will I get a fair price for my phone on their website?

Yes, Mobile Guru claims to offer competitive prices based on your phone’s condition and market demand.

They state, “We Beat Any Price Quote,” suggesting they aim to offer the highest possible value for your device.

Do I need to include accessories when selling my phone to Mobile Guru?

No, Mobile Guru currently only accepts phones and tablets. Grippysports.co.uk Reviews

You can send accessories with your device if you wish to dispose of them responsibly through their partnership with MobileMuster, but they do not pay an additional amount for any accessories.

What if my phone is damaged or not fully functional? Will Mobile Guru still buy it?

Yes, Mobile Guru buys phones in various conditions, including those with cosmetic damage like a cracked camera lens or certain functional issues like a missing/damaged battery, or software issues. It’s crucial to accurately select the correct details about your phone’s condition when getting a quote.

How do I ship my phone to Mobile Guru, and who covers the shipping cost?

You can send your phone via self-post or use a drop-off option.

Mobile Guru covers all shipping charges, providing details or a code depending on your chosen method.

How long does the entire process take, from getting a quote to receiving payment?

Once Mobile Guru receives your device, they aim to test its condition and process payment on the same day if the condition matches your description. During busy periods, it may take 24-48 hours.

If it exceeds 5 business days, they recommend contacting customer support.

What payment methods does Mobile Guru offer?

Mobile Guru offers various payment options, including PayPal, direct bank transfer, or Pay ID, allowing you to choose the method that best suits your preference for receiving payment.

Can I change my mind after sending my phone to Mobile Guru?

Yes, you can change your mind and cancel the sale anytime before payment is processed, even after sending your phone.

You will need to contact their customer support, and a $10 return fee will apply to have your device shipped back to you.

Do they offer any guarantee on the sale of my phone?

Yes, Mobile Guru offers a satisfaction guarantee, ensuring you will be paid the agreed-upon amount if your phone meets the stated condition. Itsu.com Reviews

They encourage contacting customer support if any issues arise.

Can I sell a phone that’s still under contract with a carrier?

Yes, you can sell a phone under contract.

However, you must ensure you have paid all outstanding dues and obtain a “No Dues Certificate” from your network provider before selling it to Mobile Guru.

Does Mobile Guru accept phones that are carrier-locked for international use?

No, Mobile Guru does not accept phones that are carrier-locked for international use. All phones sold to them must be unlocked.

Can I sell a phone that has been blacklisted by a carrier?

No, Mobile Guru does not purchase phones that have been blacklisted by carriers.

They recommend checking with your carrier if your phone has this issue.

Do I need to remove my personal data before selling the phone?

Yes, Mobile Guru highly recommends backing up your data and performing a factory reset to erase all personal information from your device before sending it to them. This is a critical security step for the seller.

What happens if my phone’s condition doesn’t match my description?

If the condition doesn’t match, Mobile Guru will re-evaluate the offer based on the actual condition.

If the new offer isn’t satisfactory, you can choose to have your phone returned for a $10 return fee.

Does Mobile Guru buy phones that are iCloud or Google-locked?

No, Mobile Guru does not purchase phones that are iCloud or Google-locked. Gigsalad.com Reviews

You must ensure your phone is completely unlocked from any cloud accounts before selling.

Will Mobile Guru buy a phone with water damage?

No, Mobile Guru does not purchase phones with water damage.

Your phone must be fully functional and free from liquid damage.

Do they recycle phones that are no longer sellable?

Yes, Mobile Guru follows environmentally-friendly practices and recycles phones that are no longer sellable or beyond repair.

They are partnered with MobileMuster, a not-for-profit phone recycling company, to ensure ethical disposal.