Ovoenergy.com Reviews

Based on checking the website, Ovoenergy.com presents itself as a dynamic and customer-focused energy provider in the UK, aiming to not only supply electricity and gas but also to innovate in how consumers interact with their energy usage.

The platform highlights various initiatives like “Beyond” which offers rewards such as free electricity hours and discounts on solar panel installations, alongside a commitment to carbon reduction through tree planting and smart tech integration.

This review will dissect Ovoenergy.com’s offerings, user experience, and overall value proposition, examining the details of their tariffs, loyalty programs, and their stated environmental efforts to help you determine if they’re the right fit for your energy needs.

Find detailed reviews on Trustpilot Ovoenergy.com Reviews

The Ovoenergy.com Value Proposition: Beyond Just Supplying Energy

Ovoenergy.com positions itself as more than just a utility provider.

It’s a partner in managing your energy consumption and contributing to a greener future.

The website emphasizes innovation and customer benefits through a blend of smart technology, reward programs, and environmental initiatives.

Understanding the “Beyond” Program and its Perks

The “Beyond” program stands out as a key differentiator, designed to incentivize customers to optimize their energy use. This isn’t just about saving money. it’s about smart energy habits.

• 2 Hours of Free Electricity Weekly: This is a compelling offer. As detailed on the site, “2 hours of free electricity a week” is available until August 31st, up to 1kWh per hour, and requires a smartphone to select these hours via the OVO app. It’s crucial to note that this excludes EV or in-home battery charging and heat pump consumption. This perk is designed to reward off-peak usage and reduce strain on the grid during peak times, a classic win-win for both consumer and provider.
• Free Solar Panels Offer: This offer, framed as a “discount worth up to £500,” is available to OVO customers who also have solar panels and a battery installed with OVO. The discount applies when a customer buys an OVO solar installation and battery package. The website states that “panels may be accrued over a 2-year period and redeemed anytime within either the 2-year accrual period or the 3 years following.” This suggests a long-term commitment strategy, making solar adoption more accessible for eligible customers.
• Power Move for Prize Draws: The “Power Move” initiative encourages customers to “use as little non-essential electricity as possible during peak times” to earn entries into a monthly prize draw. Prizes can include “up to a year’s free energy,” calculated based on Ofgem’s average Energy Price Cap for January-March 2025 for a typical 2-3 bedroom house. This gamified approach to energy saving could be highly effective for engaging users.

Navigating Tariffs and Pricing Structures on Ovoenergy.com

Energy tariffs can be complex, but Ovoenergy.com attempts to simplify its offerings while providing clear details about its pricing models.

Variable vs. Fixed Tariffs: What to Expect

The website mentions “Variable prices are going down in July,” indicating a responsiveness to market changes. However, it also promotes “Energy prices fixed. Boiler covered. All in one tariff.”

• Variable Tariffs: These tariffs fluctuate with wholesale energy prices. While they can drop, as highlighted for July, they can also rise. This offers flexibility but carries market risk.
• Fixed Tariffs: These provide price stability for a set period, typically 12 months. The site notes a specific offer: “Your daily standing charge will be £100 less over the course of the year, compared with our current 1-year fixed tariff.” This provides a clear financial incentive for choosing stability.
• Boiler Cover Integration: The inclusion of boiler cover within a fixed tariff simplifies household management, offering peace of mind alongside energy supply. This bundling of services can be a significant draw for customers looking for comprehensive solutions.

Understanding the EV Miles Offer

For electric vehicle owners, Ovoenergy.com presents a compelling offer: “Get up to 30,000 free EV miles.”

• Eligibility and Conditions: This offer is open to new or existing OVO Energy customers who purchase a brand new fully electric vehicle from specific Volkswagen Group dealerships Volkswagen, Audi, CUPRA, and Škoda between July 1, 2024, and September 30, 2025. Crucially, customers must “activate OVO Energy’s ‘Charge Anytime’” service.
• Mile Distribution: The first 10,000 free miles are credited within 60 days of ‘Charge Anytime’ sign-up. Two additional credits of up to 10,000 miles each are provided on the next two anniversaries, provided the customer remains an OVO customer with ‘Charge Anytime’ activated.
• Additional Loyalty Bonus: An extra credit worth “up to approximately 1,000 free miles” is provided on each anniversary for up to 3 years, emphasizing ongoing customer loyalty.
• Calculation Basis: Mileage is calculated based on an average efficiency of 3.3kWh/mile across the Volkswagen Group model range. It’s important to note the disclaimer: “Actual efficiency differs depending on multiple variables… The actual number of free miles the customer receives may be less than the maximum stated miles.” This transparency is vital for managing customer expectations.

OVO’s Commitment to Sustainability and Smart Home Integration

Ovoenergy.com places a strong emphasis on environmental responsibility and empowering customers to manage their energy consumption effectively.

The Planting Promise: A Tangible Impact

OVO’s “Planting Promise” is a clear demonstration of their environmental commitment.

• 5 Million Trees Planted: The website proudly states, “We’ve planted 5 million UK trees since 2015 in schools and communities across the UK on behalf of our customers.” This is a significant figure, showcasing a long-term dedication to reforestation and carbon sequestration. For customers, this means their choice of energy provider contributes directly to tangible environmental benefits.
• Path to Zero: This overarching initiative aims to help customers “reduce your energy bills and our collective carbon footprint” through “a range of smart tech to choose from.” This aligns with a growing consumer desire for energy solutions that are both cost-effective and environmentally friendly.

Smart Meter and App Integration

The website highlights the benefits of smart technology for energy management. Namedcollective.com Reviews

• Free App to Track Energy Use: OVO’s free app allows customers to “track energy use in your home.” The site references a “2019 analysis of academic research” suggesting that monitoring energy usage can lead to a “reduction in energy use” by prompting changes in habits. This data-driven approach to energy efficiency is a strong selling point.
• Smart Meter Installation: The website features positive Trustpilot reviews specifically mentioning smart meter installations, praising “friendly engineer” and “smooth transition.” This indicates a positive customer experience during the installation process, which is often a point of friction with other providers.

Customer Experience and Support: What the Reviews Say and Don’t Say

While Ovoenergy.com heavily promotes its positive Trustpilot score, a deeper dive into the website reveals elements of its customer service approach.

Trustpilot Score and Selected Reviews

OVO proudly displays a “Rated 4.5 stars by more than 215,572 customers” on Trustpilot.

This is a robust indicator of general customer satisfaction.

• Highlighted Reviews: The website features three specific 5-star reviews from May 23, 2025. These highlight:
  • “Friendly engineer. Arrived on time, replaced rts meter with smart meter, cleaned up after and gave info on ways to reduce bills.” Thomas Welsh – Emphasizes professionalism and helpfulness during service visits.
  • “Perfect service. Solved issues and gave me helpful advice to make my interaction even easier.” Danny Hoskin – Points to effective problem-solving and proactive customer guidance.
  • “arrived on time- kept us updated – and a smooth transition to a smart meter” PJR – Reinforces punctuality and efficient service.

These selected reviews paint a picture of reliable, efficient, and helpful service, particularly around smart meter installations.

While these are curated, the sheer volume of 4.5-star reviews on Trustpilot suggests a strong overall performance.

Support Channels and Information Accessibility

While specific support channels phone, chat, email aren’t overtly highlighted on the homepage, the presence of an app for energy tracking implies a digital-first approach to customer self-service.

The “Important information” section at the bottom of the page provides extensive terms and conditions for various offers, demonstrating transparency and a commitment to providing detailed information.

OVO Live: Enhancing the Customer Relationship Beyond Energy

Ovoenergy.com extends its customer engagement beyond energy supply through its “OVO Live” program, offering unique experiences.

Exclusive Access to Events

“OVO Live” provides “Exclusive ticket access for unmissable events at iconic venues: OVO Arena Wembley, OVO Hydro, The O2 arena and Co-op Live.”

• Pre-sale and Exclusive Ticket Access: This benefit is a significant draw for customers who enjoy live events. It offers a tangible value add that goes beyond typical energy benefits.
• VIP Entry, Seats, and Lounges: For select venues, OVO Live members can get “VIP entry, seats and lounges.” This elevated experience caters to customers seeking premium access and comfort at events.
• Exclusive Competitions and Offers: The program also includes “Exclusive competitions and offers,” further enhancing its appeal.
• Join for Free: The fact that customers can “Join for free” makes this a highly accessible and attractive loyalty program, potentially deepening customer loyalty and retention.

This initiative positions OVO as a lifestyle brand, not just an energy provider, fostering a stronger emotional connection with its customer base. Bellsofbliss.com Reviews

The Path to Zero: OVO’s Long-Term Vision

Ovoenergy.com’s “Path to Zero” isn’t just a marketing slogan.

It appears to be an integral part of their business strategy, aligning with global climate goals and consumer demand for sustainable solutions.

Smart Tech and Carbon Footprint Reduction

The website states that OVO can help customers “reduce your energy bills and our collective carbon footprint” through “a range of smart tech to choose from and our expert teams by your side.”

• Empowering Customer Action: This suggests a focus on empowering customers with tools and knowledge to actively manage and reduce their energy consumption, rather than just passively receiving energy. This aligns with the broader trend of smart homes and connected living.
• Expert Guidance: The mention of “expert teams” implies a commitment to providing personalized advice and support, guiding customers through the process of adopting more sustainable energy habits and technologies. This could include advice on insulation, appliance efficiency, or optimal use of smart home devices.

Long-Term Sustainability Goals

The “Path to Zero” signifies OVO’s dedication to a future with lower carbon emissions.

This vision is supported by their tree planting initiatives and their promotion of EV charging solutions.

For consumers increasingly concerned about climate change, partnering with an energy provider actively working towards these goals can be a significant factor in their decision-making.

Considerations for Potential Customers

While Ovoenergy.com presents a compelling offering, potential customers should consider a few aspects before making the switch.

Understanding the Terms and Conditions

The “Important information” section, though comprehensive, requires careful reading.

• Offer Specifics: Details on the “Beyond” program, free electricity hours, solar panel discounts, Power Move, and EV miles offer all come with specific terms, eligibility criteria, and potential exclusions. For instance, the free electricity hours exclude EV or in-home battery charging, and the solar panel discount is conditional on buying OVO’s installation package.
• Mileage Calculation for EVs: The EV miles calculation is based on an average efficiency, and actual miles received may vary. This transparency is good, but users should be aware that the headline figure is an estimate.

Geographic Availability and Service Scope

While implied to be a UK-wide service “Trusted by millions of UK homes”, specific service limitations or regional variations are worth confirming for potential customers, especially for installation services like smart meters or solar panels.

The EV offer specifically excludes Northern Ireland. Fusionmarkets.com Reviews

Comparison with Other Providers

While Ovoenergy.com highlights its unique selling points, a savvy consumer will always compare its tariffs, benefits, and customer service reputation with other leading energy providers in the market.

The value of perks like free electricity hours or event access should be weighed against the core energy price and standing charges.

Conclusion: A Modern Energy Provider with a Conscience

By combining competitive tariffs with innovative reward programs like “Beyond” and “OVO Live,” alongside a strong commitment to environmental sustainability through initiatives like the “Planting Promise” and “Path to Zero,” OVO aims to build a deeper relationship with its customers.

The emphasis on smart technology, such as the energy tracking app and smart meter installations, empowers users to take control of their energy consumption and contribute to a greener future.

While the comprehensive terms and conditions require careful review, the overall impression from the website is that of a forward-thinking company striving to offer more than just energy supply – it’s offering a smarter, more sustainable way to live.

For those looking for an energy provider that aligns with eco-conscious values and offers tangible rewards for smart energy usage, Ovoenergy.com appears to be a strong contender.

Frequently Asked Questions

Is Ovoenergy.com a reliable energy provider?

Yes, based on looking at the website, Ovoenergy.com presents itself as a reliable energy provider, evidenced by its “Rated 4.5 stars by more than 215,572 customers” on Trustpilot, indicating high overall customer satisfaction.

What is the “Beyond” program on Ovoenergy.com?

The “Beyond” program is a loyalty initiative from Ovoenergy.com that offers various rewards to customers, including 2 hours of free electricity per week with specific terms, discounts on solar panel installations, and chances to win prizes through their “Power Move” initiative by optimizing energy use.

How can I get free electricity with Ovoenergy.com?

You can get 2 hours of free electricity per week through Ovoenergy.com’s “Beyond” program by selecting these hours via the OVO app.

This offer is available until August 31st, up to 1kWh per hour, but excludes EV or in-home battery charging and heat pump consumption. 1stcentralinsurance.com Reviews

Does Ovoenergy.com offer fixed-price energy tariffs?

Yes, Ovoenergy.com offers fixed-price energy tariffs. The website highlights an “Energy prices fixed. Boiler covered.

All in one tariff” option, noting that the daily standing charge will be £100 less over the course of the year compared to their current 1-year fixed tariff.

How does Ovoenergy.com contribute to environmental sustainability?

Ovoenergy.com contributes to environmental sustainability through its “Planting Promise,” having planted 5 million UK trees since 2015, and its “Path to Zero” initiative, which aims to help customers reduce their energy bills and collective carbon footprint through smart tech.

What is OVO Live?

OVO Live is a loyalty program offered by Ovoenergy.com that provides customers with exclusive ticket access to events at iconic venues like OVO Arena Wembley, OVO Hydro, The O2 arena, and Co-op Live, along with pre-sale access, VIP entry options, and exclusive competitions.

Can I track my energy usage with Ovoenergy.com?

Yes, Ovoenergy.com provides a free app that allows customers to track their energy use in their home.

The website suggests that monitoring usage can lead to a reduction in energy consumption through behavioral changes.

Does Ovoenergy.com offer smart meter installations?

Yes, Ovoenergy.com facilitates smart meter installations.

The website features customer reviews praising the professionalism and efficiency of engineers during the smart meter installation process.

Is the “free EV miles” offer truly free?

The “free EV miles” offer from Ovoenergy.com provides a credit on your energy account that equates to up to 30,000 free EV miles, calculated based on average efficiency.

Eligibility criteria apply, including purchasing a new EV from specific Volkswagen Group dealerships and activating OVO Energy’s ‘Charge Anytime’ service. Quicken.com Reviews

What are the terms for the solar panel discount from Ovoenergy.com?

The solar panel discount from Ovoenergy.com is a discount worth up to £500, available to OVO customers who purchase an OVO solar installation and battery package.

Panels may be accrued over a 2-year period and redeemed anytime within that period or the 3 years following.

How does the “Power Move” scheme work?

The “Power Move” scheme by Ovoenergy.com encourages customers to use as little non-essential electricity as possible during peak times.

By doing so, customers earn entries into a monthly prize draw where they could win prizes, including up to a year’s free energy.

Are variable energy prices going down with Ovoenergy.com?

Based on information on the website, Ovoenergy.com states that “Variable prices are going down in July,” indicating a reduction in their variable tariff rates.

What is the typical Trustpilot rating for Ovoenergy.com?

Ovoenergy.com prominently displays a Trustpilot rating of “4.5 stars by more than 215,572 customers,” indicating a generally positive customer experience.

Does Ovoenergy.com offer customer support through its app?

While not explicitly stated for direct customer support, the OVO app is central to managing accounts, tracking energy usage, and utilizing features like selecting free electricity hours, suggesting it’s a primary channel for customer interaction and self-service.

What are the main benefits of choosing OVO Energy?

The main benefits of choosing OVO Energy, as highlighted on their website, include competitive tariffs, innovative reward programs like “Beyond” and “OVO Live,” a strong commitment to sustainability tree planting, Path to Zero, smart tech integration for energy management, and positive customer service reviews.

Is the EV miles offer available nationwide in the UK?

The EV miles offer is open to UK residents aged 18+ but specifically excludes Northern Ireland, so it’s not available nationwide.

How are the free EV miles credited to my account?

The first 10,000 free EV miles are credited to your OVO Energy account within 60 days of activating ‘Charge Anytime’. Two additional credits of up to 10,000 miles each are provided on the next two anniversaries, provided eligibility continues. Updoc.com.au Reviews

Does Ovoenergy.com offer any boiler cover?

Yes, Ovoenergy.com offers boiler cover as part of its “Fix and get covered” tariff, bundling energy prices and boiler coverage into one package.

What kind of events can I get access to with OVO Live?

With OVO Live, you can get exclusive ticket access to events at major venues like OVO Arena Wembley, OVO Hydro, The O2 arena, and Co-op Live, including pre-sale access and VIP options at select locations.

Where can I find the full terms and conditions for Ovoenergy.com offers?

The full terms and conditions for various offers, such as “Beyond” and the EV miles promotion, are available in the “Important information” section, typically located at the bottom of the Ovoenergy.com website pages.