As-safar.co.uk Review

Based on looking at the website As-safar.co.uk, it presents itself as a dedicated travel agency specialising in Hajj and Umrah pilgrimage services from the UK. The site showcases a range of packages, client testimonials, and essential information, aiming to facilitate a spiritually enriching journey.

Here’s an overall review summary:

• Legitimacy: Appears legitimate based on the provided content, displaying contact information, physical address, and detailed service descriptions.
• Ethical Considerations: The service offered (Hajj and Umrah) is highly ethical and commendable within Islamic principles.
• Transparency: Provides clear details on packages, booking processes, and includes links to Privacy Policy and Terms & Conditions.
• User Experience: The website seems relatively straightforward, highlighting key information and packages.
• Customer Support: Offers multiple contact methods including email, phone, and WhatsApp.
• Trust Indicators: Features a Trustpilot link and numerous client testimonials, which are positive indicators.
• Missing Information: While comprehensive in many aspects, the explicit inclusion of ATOL or ABTA protection details on the homepage is not immediately obvious, which is a standard expectation for UK travel agencies. Additionally, a clear refund policy beyond the deposit retention and “standard cancellation policy” mention could be more detailed upfront.

The website effectively communicates its core service: facilitating spiritual journeys for Hajj and Umrah. This is a highly sought-after and ethically sound service for Muslims globally. The inclusion of package specifics like return flights, hotel star ratings, bullet train travel, and meal plans provides a good overview for potential pilgrims. The emphasis on customer testimonials and direct quotes adds a layer of social proof, suggesting a positive track record. However, when assessing a travel service, especially for significant journeys like Hajj and Umrah, a robust display of consumer protection schemes is paramount. While they mention being a trading name of Flyvue Ltd., explicitly showing their ATOL or ABTA membership number on the homepage would significantly boost immediate trust and confidence for UK consumers. Without this clear declaration, potential customers might need to actively seek out this crucial information, which could be a deterrent. A more transparent and detailed refund policy readily accessible would also enhance the user experience and trust factor.

Here are some alternatives for ethical travel services, focusing on non-edible, non-forbidden aspects in the same niche:

• Al-Hidaayah: A well-established UK-based Hajj and Umrah travel agency known for structured packages and experienced guides. Key features include spiritual guidance, comprehensive itineraries, and group travel options. Prices vary significantly based on package and season, but generally offer a range from economy to luxury. Pros: Reputable, experienced guides, structured packages. Cons: May be at the higher end of the price spectrum for some luxury options.
• Dome Tours: Another prominent UK agency specialising in Hajj and Umrah. They are known for personalised service and a variety of package types, including customisable options. Key features often include direct flights, hotel bookings, and visa assistance. Prices are competitive and depend on package inclusions. Pros: Customisation options, focus on individual pilgrim needs. Cons: Package details can be complex, requiring careful review.
• Travel with Purpose: While not solely Hajj/Umrah, they offer ethically conscious travel, which can include spiritual journeys. They focus on providing purposeful travel experiences, often with a community or educational aspect. Key features: Ethical focus, well-researched destinations, potentially unique itineraries. Prices vary widely depending on the nature of the trip. Pros: Strong ethical alignment, unique travel experiences. Cons: Might not be as specialised in Hajj/Umrah as dedicated agencies.
• Muslim World Travel: Offers various Islamic tours and packages, including Hajj and Umrah. They aim to provide seamless travel experiences with an emphasis on spiritual enrichment. Key features include visa services, hotel arrangements, and ground transportation. Prices are competitive. Pros: Comprehensive services, experienced in Islamic travel. Cons: Website navigation could be improved for quick package comparisons.
• Master Hajj & Umrah: This agency provides a wide array of Hajj and Umrah packages from the UK, catering to different budgets and preferences. Key features include flight and accommodation bundles, visa assistance, and often Ziyarat (visiting historical Islamic sites). Prices vary significantly. Pros: Wide range of packages, caters to different budgets. Cons: High demand for peak season packages can lead to quick sell-outs.
• Approved Hajj & Umrah Operators (UK): While not an agency itself, this is a crucial resource for finding approved and legitimate Hajj and Umrah operators in the UK. This platform lists agencies that are often ATOL protected and comply with regulations. Key feature: Provides a vetted list of reliable operators. Price: Not applicable, as it’s a directory. Pros: Essential for verifying legitimacy, reduces risk. Cons: Requires users to then visit individual agency websites.
• The British Hajj & Umrah Council: Similar to the approved operators list, this council serves as a regulatory body and provides resources for pilgrims. They offer guidance on choosing reputable agencies and understanding pilgrimage requirements. Key feature: Regulatory oversight and pilgrim guidance. Price: Not applicable. Pros: Promotes safety and consumer protection, valuable information resource. Cons: Does not directly book travel.

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As-safar.co.uk Review & First Look

As-safar.co.uk presents itself as a specialist in Hajj and Umrah pilgrimage services, operating out of London, UK. The initial impression of the website is that of a professional and spiritually oriented service provider. The homepage prominently displays various Umrah packages, clearly categorised by month and year, offering vital information such as travel dates, duration, hotel star ratings, and inclusions like return flights and bullet train travel. This immediate transparency regarding package details is a significant positive for potential pilgrims looking to plan their sacred journey.

Initial Website Impressions and Design

The website’s design is clean and functional, with a focus on ease of navigation. The colour palette is subdued, aligning with the spiritual nature of the service. Key calls to action, such as “View Package” and “Click Here” for ground transfers or train tickets, are clearly visible. The overall aesthetic suggests a reliable and trustworthy entity, aiming to provide a seamless booking experience. The inclusion of current contact information (email and phone number) at the top, along with a physical address in London, further solidifies its apparent legitimacy.

Prominence of Pilgrimage Services

The core offering of As-safar.co.uk—Hajj and Umrah packages—is immediately apparent. The website dedicates significant space to showcasing various group Umrah packages for upcoming years, indicating foresight and planning. The presence of specific dates, hotel details (e.g., 5* hotels), and amenities (e.g., breakfast) demonstrates a comprehensive approach to package structuring. This level of detail helps potential pilgrims make informed decisions, which is crucial for such an important spiritual undertaking.

User Testimonials and Social Proof

A notable section on the homepage is “What Our Clients Say.” This features numerous testimonials from individuals who have recently completed their Umrah with As-Safar. These testimonials are detailed, often mentioning specific staff members and positive experiences, such as excellent service, helpful guides, and good transport. The inclusion of a Trustpilot link and a “Submit a Review” button further enhances credibility, encouraging external verification of their service quality. This transparency in showcasing customer feedback is a strong trust signal.

As-safar.co.uk Features

As-safar.co.uk offers a range of features designed to support pilgrims through their Hajj and Umrah journeys, aiming for a comprehensive and stress-free experience. These features go beyond basic package offerings, encompassing various logistical and informational aspects. Anubys.co.uk Review

Comprehensive Umrah Packages

The primary feature of As-safar.co.uk is its array of pre-designed Umrah packages. These packages typically include:

• Return Flights: From London Airports, ensuring convenience for UK pilgrims.
• Accommodation: Predominantly 5-star hotels, indicating a focus on comfort and quality during the stay in Makkah and Madinah.
• Duration: Clearly specified nights, often ranging from 9 to 12 nights, allowing pilgrims to select based on their availability.
• Transportation: Includes bullet train travel between holy cities and ground transfers from airport to hotel, streamlining internal travel.
• Meal Plans: Often specifies “Breakfast,” providing essential sustenance.
• Group and Private Options: While group packages are prominently featured, the website also mentions “Custom Price” requests for tailored experiences, suggesting flexibility.

Ground Transfer and Train Ticket Services

Beyond the main packages, As-safar.co.uk offers standalone ground transfer services and train ticket bookings.

• Ground Transfer: “As-Safar is dedicated to ensuring the pilgrim’s travel experience safe and sound. Explore and experience the beauty and serenity of the holy sites with our top-notch ground transfer services.” This indicates a focus on comfort and reliability for intra-city travel.
• Train Tickets: The option to “Get Train Ticket” separately suggests they facilitate high-speed rail travel within Saudi Arabia, a common and efficient mode of transport for pilgrims. This modularity allows for greater flexibility for pilgrims who might have arranged other parts of their journey independently.

Informational Resources and Tips

The website includes a “News Update & Umrah Tips” section, which is a valuable resource for first-time pilgrims and those seeking to enhance their spiritual journey.

• Umrah Tips for First-Timers: Provides practical advice and guidance for preparing for the pilgrimage.
• Umrah Step-by-Step Guide: Offers a detailed walkthrough of the rituals and procedures involved in performing Umrah, ensuring pilgrims are well-informed.
• Informative Articles: Features articles on significant Islamic sites, such as “THE QUBA MOSQUE,” enriching the pilgrim’s knowledge and spiritual understanding before departure. This demonstrates a commitment to not just facilitating travel but also educating pilgrims.

Customer Support and Engagement

As-safar.co.uk highlights its commitment to customer service through various channels:

• Direct Contact Information: Email ([email protected]) and phone (+442080776227) are readily available.
• WhatsApp Integration: A WhatsApp number (+447950782562) is provided, offering a convenient and immediate communication channel for enquiries.
• Dedicated Team: Testimonials frequently praise specific staff members, indicating a personal touch in their service delivery.
• Transparent FAQs: A dedicated FAQ section addresses common queries about booking, payment, cancellation, and agency services, providing immediate answers.

Online Presence and Trust Indicators

The website uses several elements to build trust and maintain an online presence: Microtalk.co.uk Review

• Trustpilot Integration: Direct links to their Trustpilot profile encourage review submission and allow potential customers to see unedited feedback.
• Social Media Links: Links to Facebook and Instagram pages enable prospective clients to follow their updates and engage with their content.
• Company Information: Clearly states “As-Safar Hajj & Umrah is a trading name of Flyvue Ltd.” and provides a physical London address, enhancing transparency and accountability.
• Privacy Policy & Terms & Conditions: Links to these legal documents are readily accessible, indicating adherence to data protection and service agreement standards.

As-safar.co.uk Cons

While As-safar.co.uk presents a solid offering for Hajj and Umrah services, certain aspects could be enhanced to elevate trust and provide a more comprehensive user experience, particularly for discerning UK consumers. The primary area for improvement revolves around explicit regulatory compliance and detailed policy transparency.

Lack of Prominent Regulatory Accreditation

One of the most significant drawbacks for a UK-based travel agency, especially one dealing with high-value international travel like Hajj and Umrah, is the absence of prominently displayed ATOL or ABTA protection details on the homepage.

• ATOL (Air Travel Organisers’ Licensing): This is crucial for financial protection when booking package holidays that include flights. If a company with ATOL protection ceases trading, the scheme ensures customers don’t get stranded abroad or lose money. For pilgrimages involving flights, its presence is a key trust signal.
• ABTA (Association of British Travel Agents): While ABTA offers different types of protection, it signifies adherence to a code of conduct and provides a complaints resolution service.
• Impact: Without these prominent displays, potential customers might question the financial security of their booking. While the website mentions “Flyvue Ltd.” as its trading name, the ATOL/ABTA number itself, usually displayed with a logo, is standard practice for immediate assurance. This omission requires potential customers to actively search for this vital information, potentially leading to hesitation.

Limited Detail in Cancellation Policy

The cancellation policy, as stated in the FAQs, notes that “If the participant decides to cancel the booking before making the full payment, the nonrefundable deposit will be retained, and no further charges will apply. In case of cancellation after making the full payment, our standard cancellation policy will apply.”

• Lack of Specificity: The term “standard cancellation policy” is vague. For a significant financial commitment like a pilgrimage package, customers need clear, precise details on potential cancellation fees, timelines, and refund percentages.
• Transparency: A full, easily accessible cancellation policy document, perhaps directly linked from the FAQ section or a dedicated policy page, would greatly enhance transparency and manage customer expectations. The current phrasing necessitates customers to seek further information or review terms during the booking process, which might not be ideal.

Price Transparency for “Coming Soon” Packages

Several future Umrah packages (e.g., January-April 2026) are listed with “From £000 Coming Soon.” While this indicates future availability, the placeholder price does not offer any immediate financial guidance.

• User Frustration: For pilgrims planning well in advance, knowing at least an estimated price range, even if subject to change, can be helpful for budgeting. “From £000” offers no real value in decision-making.
• Competitive Disadvantage: Other agencies might provide indicative pricing earlier, allowing them to capture early planners.

Limited Package Customisation Details

While the website mentions “Request for Custom Price” and “customize Umrah packages,” the details on how this customisation works are not extensively outlined on the homepage. Randwcars.co.uk Review

• Scope of Customisation: Potential customers might wonder what aspects can be customised (e.g., specific hotels, flight classes, duration, adding cities).
• Process: A clearer step-by-step guide or an example of how a custom package is built could attract more bespoke requests.

Absence of Direct Booking Functionality

The website guides users to “View Package” links, but the actual booking process appears to require contacting them directly (phone, email, office visit, or authorized travel agents), rather than a fully integrated online booking system with real-time availability and payment.

• User Convenience: In the modern digital age, many users prefer the convenience of online booking platforms for immediate reservations.
• Efficiency: A direct booking portal could streamline the process for both the customer and As-Safar, reducing reliance on manual communication for initial reservations.

As-safar.co.uk Alternatives

When considering ethical travel for pilgrimages like Hajj and Umrah, especially from the UK, there are several reputable alternatives to As-safar.co.uk that offer similar or complementary services. These agencies are generally known for their adherence to Islamic principles, comprehensive package offerings, and focus on pilgrim experience.

• Hajj & Umrah Express: A well-established UK operator providing Hajj and Umrah packages. They focus on delivering a spiritually fulfilling and logistically smooth journey. Key features often include ATOL protection, a variety of packages (economy to luxury), experienced guides, and visa processing. Their website typically offers detailed itineraries and clear pricing.
• Ehsan Travel: Known for its emphasis on customer service and tailor-made packages for both Hajj and Umrah. They aim to provide a comfortable and spiritual journey. Features often include direct flights, carefully selected hotels near the Haram, ground transportation, and guidance throughout the pilgrimage. They frequently highlight their ATOL status.
• Al Bait Guests: This agency positions itself as a premium provider of Hajj and Umrah services, focusing on luxury experiences and personalised attention. Their packages often include 5-star accommodations, VIP transfers, and dedicated support. While potentially higher in price, they target pilgrims seeking enhanced comfort and convenience.
• Labbaik Travel: Offering a wide range of Hajj and Umrah packages from the UK, Labbaik Travel caters to various budgets and group sizes. They are known for their structured itineraries, visa assistance, and partnerships with reputable airlines and hotels. Their website provides detailed information about each package, including inclusions and exclusions.
• Umrah Direct: A specialist in Umrah packages, Umrah Direct aims to simplify the booking process for pilgrims. They offer a selection of pre-designed packages with various durations and hotel options, often emphasizing affordability and convenience. Their online presence and clear package breakdowns make them a popular choice for those seeking straightforward options.
• Travel to Haram: Focusing on providing a smooth and spiritual journey, Travel to Haram offers diverse Hajj and Umrah packages. They highlight their commitment to guiding pilgrims through every step, from visa application to on-ground support. Their packages often include flights, accommodation, and essential transfers.
• Royal Travel & Tours: While offering general travel services, Royal Travel & Tours has a dedicated section for Hajj and Umrah, showcasing their experience in facilitating these sacred journeys. They often provide competitive deals and focus on ensuring a comfortable and memorable experience for pilgrims, often with options for bespoke itineraries.

How to Book a Package with As-safar.co.uk

Booking a pilgrimage package with As-safar.co.uk appears to involve a structured process that combines online browsing with direct communication. Unlike fully automated online booking systems, their approach seems to prioritise personalised consultation, which can be beneficial for complex journeys like Hajj and Umrah.

Initial Package Exploration

The first step for a potential pilgrim is to explore the various packages listed on the As-safar.co.uk homepage.

• Seasonal and Group Packages: The website clearly displays “Popular Now” group Umrah packages for specific months (e.g., August, October, December 2025). These listings include key details such as:
  • Travel dates
  • Duration (e.g., 10 Nights, 9 Nights)
  • Departure Airport (London Airports)
  • Hotel Star Rating (e.g., 5* Hotels)
  • Room Occupancy Options (Double/Triple/Quad)
  • Inclusions (e.g., Return Flights, Bullet Train, Breakfast)
• Future Packages: For upcoming years (e.g., January-April 2026), packages are listed as “Coming Soon,” often with a placeholder price of “From £000,” indicating future availability and prompting further enquiry.
• Ramadan Umrah Packages: Special packages for Ramadan are also highlighted, acknowledging the unique spiritual significance of performing Umrah during this blessed month.

Requesting Information and Customisation

Once a potential pilgrim has identified a package of interest, or if they require a bespoke itinerary, the next step involves direct engagement with As-safar.co.uk. Balkanholidays.co.uk Review

• Contacting the Agency: The website provides multiple contact channels:
  • Phone: +442080776227
  • Email: [email protected]
  • WhatsApp: +447950782562
  • Physical Office Visit: Unit G1, 08-10 Greatorex Street, London, E1 5NF, offers an in-person consultation option.
• Custom Price Request: The “Request for Custom Price” feature allows pilgrims to specify their unique requirements, such as preferred dates, hotel categories, group size, and any special needs, enabling As-safar.co.uk to tailor a package accordingly. This direct communication ensures that the pilgrimage plan aligns perfectly with the pilgrim’s expectations and budget.

The Booking and Payment Process

As per the FAQs, the booking process involves a deposit and subsequent full payment.

• Non-refundable Deposit: “To secure an Umrah booking, a non-refundable deposit of £250 per person is required at the time of reservation.” This initial deposit secures the booking and is crucial for planning.
• Payment Methods: As-safar.co.uk accepts various payment methods, catering to different preferences:
  • Bank Transfer: A common and secure method for larger transactions.
  • Credit Card: Offers convenience and often consumer protection benefits.
  • Cash Payment at our Office: Provides an option for those who prefer in-person transactions.
• Full Payment: The website mentions a “standard cancellation policy” for cancellations after full payment, implying that full payment is required closer to the travel date. Specific deadlines for full payment would likely be communicated during the consultation phase.

Post-Booking Support and Guidance

Based on client testimonials, As-safar.co.uk appears to offer significant support post-booking.

• Visa Assistance: While not explicitly detailed as a feature, it’s an implied service for international pilgrimage packages. Testimonials mention “organised the visa’s.”
• Rawdah Entry Guidance: One testimonial specifically highlights guidance on “How to book my Rawdah entry from the Nusuk app,” indicating practical assistance for on-ground arrangements.
• On-Ground Support: Testimonials praise staff and guides in Makkah and Madinah, indicating comprehensive support throughout the journey, from airport transfers to guided Umrah rituals.

As-safar.co.uk Pricing

Understanding the pricing structure of As-safar.co.uk involves looking at their package offerings and stated policies. While exact prices for all packages are not explicitly listed on the main homepage for every future date, the existing package displays and FAQ section provide insight into their approach to cost.

Package Pricing Structure

As-safar.co.uk clearly presents prices for specific group Umrah packages, which are designed to be all-inclusive for the listed services.

• Examples of Listed Prices:
  • August 5 Group Umrah Package 2025:* Price not directly on homepage, but implied by ‘View Package’.
  • October 5 Group Umrah Package 2025:* Price not directly on homepage, but implied by ‘View Package’.
  • December 5 Group Umrah Package 2025:* Price not directly on homepage, but implied by ‘View Package’.
  • August – 2025: From £1295
  • October – 2025: From £1675
  • November – 2025: From £999
  • December – 2025: From £1465
  • February HT & Ramadan 5 Group Umrah 2026:* From £1750
  • Last 10 Nights of Ramadan (12 Nights) 2026: From £1895
• Inclusions: These prices typically cover:
  • Return Flights from London Airports
  • Hotel Accommodation (e.g., 5-star hotels)
  • Specific Number of Nights (e.g., 9, 10, 12 nights)
  • Internal Transportation (e.g., Bullet Train, Ground Transfer)
  • Breakfast
• Variable Pricing: The FAQ section confirms that “This package price varies depending on the dates you’re traveling and the number of passengers.” This is standard practice in the travel industry, where demand, seasonality, and group size significantly influence costs. Peak seasons, such as Ramadan and school holidays, generally command higher prices.

Deposit and Payment Terms

The pricing process begins with a deposit to secure a booking. Scfurnitureltd.co.uk Review

• Non-refundable Deposit: A fixed non-refundable deposit of £250 per person is required at the time of reservation. This upfront payment commits the pilgrim to the booking and covers initial administrative costs. The non-refundable nature of the deposit is clearly stated.
• Full Payment: While the exact timeline for full payment is not detailed on the homepage, it is implied that full payment is required closer to the travel date. The cancellation policy refers to actions taken “after making the full payment,” indicating a two-stage payment process. This allows pilgrims time to manage their finances before the final payment is due.

Transparency of Fees

As-safar.co.uk states that their “fees are transparent” in the FAQ section.

• Value Proposition: They claim, “In many cases, you save more than you spend. We can work within your budget, and we always focus on making sure that you get a solid value in return for our fees.” This suggests that their pricing is competitive and aims to offer good value for the services provided, potentially leveraging their expertise and bulk buying power to secure better rates than individual bookings.
• Customisation Impact: For “Custom Price” requests, the final price would depend entirely on the specific requirements, including hotel grade, flight class, duration, and additional services requested. This flexible approach allows them to cater to diverse budgets and preferences, from more economical options to luxury experiences.

Comparison with Industry Standards

The pricing models seen on As-safar.co.uk are consistent with typical practices within the Hajj and Umrah travel sector in the UK.

• Deposit Requirements: Non-refundable deposits are standard for securing pilgrimage bookings due to the high demand and the specific arrangements required.
• Variable Pricing: Fluctuations based on dates and passenger numbers are industry norms due to airline and hotel dynamic pricing.
• Inclusions: Packages generally include flights, accommodation, and essential transfers, forming the core components of the pilgrimage.
• Affordability: Starting prices for Umrah packages from the UK typically range from £900-£2000+ for standard packages, increasing significantly for luxury or Ramadan packages, aligning with As-safar.co.uk’s listed prices.

As-safar.co.uk vs. Other UK Hajj & Umrah Operators

When evaluating As-safar.co.uk against other UK-based Hajj and Umrah operators, it’s essential to consider several factors, including package offerings, customer service, regulatory compliance, and overall market presence. The competitive landscape for pilgrimage travel in the UK is vibrant, with many reputable agencies vying for pilgrims’ trust.

Package Offerings and Customisation

• As-safar.co.uk: Offers structured group packages with clear inclusions (flights, 5* hotels, bullet train, breakfast). They also promote “Custom Price” requests, suggesting flexibility for tailored itineraries. Their focus on group Umrah packages for specific dates is prominent.
• Competitors (e.g., Al-Hidaayah, Ehsan Travel, Hajj & Umrah Express): Many competitors also offer a broad spectrum of packages, from budget-friendly to luxury, and frequently highlight their ability to create bespoke itineraries. Some agencies may specialise more heavily in Hajj or provide unique value-added services like scholar-led tours or extensive pre-trip seminars. For instance, Al-Hidaayah is renowned for its scholarly guidance and comprehensive support throughout the pilgrimage.

Regulatory Compliance and Trust Indicators

• As-safar.co.uk: Clearly states its physical address and trading name (Flyvue Ltd.) and links to Trustpilot, which are good trust signals. However, the prominent display of ATOL or ABTA protection on the homepage, a standard in the UK travel industry for consumer protection, is not immediately visible. This can be a point of distinction when compared to competitors.
• Competitors: Leading UK Hajj and Umrah operators almost universally display their ATOL and/or ABTA numbers prominently on their homepages. This immediate assurance of financial protection is a key selling point for UK consumers. For example, Ehsan Travel often highlights its ATOL certification as a primary trust factor. Pilgrims are advised by official bodies like the British Hajj & Umrah Council to only book with ATOL protected operators.

Customer Service and Support

• As-safar.co.uk: Client testimonials highlight excellent service, responsive staff (including specific mentions like Sister Aysha Ahmed), and comprehensive on-ground support. They offer multiple contact channels: phone, email, and WhatsApp, along with a physical office.
• Competitors: Many established agencies pride themselves on dedicated customer service, offering similar multi-channel support. Some might offer 24/7 emergency lines during the pilgrimage, or highly experienced guides (Mutawwifs) with deep knowledge of rituals and local conditions. The quality of on-ground support and the experience of guides are often key differentiators.

Pricing and Value Proposition

• As-safar.co.uk: Provides indicative “From” prices for many packages, and states that prices vary by date and number of passengers, aiming for “solid value.” The £250 non-refundable deposit is standard.
• Competitors: Pricing across the market is competitive, influenced by inclusions, hotel star ratings, flight types (direct vs. indirect), and pilgrimage dates. Some agencies may offer early bird discounts or group booking incentives. The value proposition often comes down to the balance between cost, comfort, and the level of spiritual guidance provided. For instance, a budget-focused operator might offer 3-star hotels to keep costs down, while a premium operator might exclusively offer 5-star properties and private transfers.

Online Presence and Resources

• As-safar.co.uk: Features informational articles, Umrah tips, and guides, showing a commitment to educating pilgrims. Their social media presence (Facebook, Instagram) allows for broader engagement.
• Competitors: Many operators also provide extensive online resources, including detailed guides, FAQs, and video tutorials on performing rituals. Some might host webinars or in-person seminars to prepare pilgrims. A robust online presence with updated content is a common feature across the industry.

How to Cancel As-safar.co.uk Booking

Cancelling a booking with As-safar.co.uk involves understanding their stated policy, which appears to be segmented based on the payment status of the pilgrimage package. This is a common practice in the travel industry, especially for significant bookings like Hajj and Umrah.

Understanding the Cancellation Policy

As outlined in their Frequently Asked Questions (FAQs) section, As-safar.co.uk’s cancellation policy differentiates between cancellations made before and after full payment. Rockonruby.co.uk Review

• Cancellation Before Full Payment:
  • Policy: “If the participant decides to cancel the booking before making the full payment, the nonrefundable deposit will be retained, and no further charges will apply.”
  • Implication: This means the initial £250 per person deposit, which is required to secure the booking, is forfeited. However, the pilgrim will not be liable for any additional costs beyond this deposit. This provides a clear boundary for initial commitments.
• Cancellation After Full Payment:
  • Policy: “In case of cancellation after making the full payment, our standard cancellation policy will apply. Please refer to the terms and conditions provided at the time of booking for more details.”
  • Implication: This part of the policy is less explicit on the main website. The term “standard cancellation policy” suggests that there will be varying levels of penalties or refunds depending on the proximity of the cancellation date to the departure date. It is highly probable that cancellation charges will increase as the departure date approaches, potentially resulting in significant forfeiture of the paid amount. Pilgrims are explicitly directed to the detailed terms and conditions, which should contain a breakdown of these charges.

Steps to Cancel a Booking

To initiate a cancellation, pilgrims should follow the direct communication channels provided by As-safar.co.uk:

1. Review Booking Documentation: Before contacting, it is crucial to review all documents received at the time of booking, especially the detailed “Terms & Conditions” document. This document should contain the specific cancellation charges and procedures applicable to the booked package.
2. Contact As-safar.co.uk Directly:
   • Email: Send a formal cancellation request to [email protected]. It is advisable to put the request in writing to create a clear record of communication. Include your booking reference number, full name, and the specific package you wish to cancel.
   • Phone: Call their customer service line at +442080776227. Be prepared to provide your booking details. While a phone call can provide immediate answers, it’s always wise to follow up with an email to confirm the details of the cancellation.
   • WhatsApp: Use the provided WhatsApp number (+447950782562) for convenience, but again, ensure a formal email is also sent for documentation.
   • In-Person Visit: If convenient, visiting their London office (Unit G1, 08-10 Greatorex Street, London, E1 5NF) can be an option for direct discussion.
3. Confirm Cancellation Details: Once contacted, As-safar.co.uk should provide specific information regarding the cancellation charges, the amount of refund (if any), and the timeline for processing. It is vital to get this information in writing.

Important Considerations for Cancellation

• Timing is Key: The earlier a cancellation is made, the lower the potential financial penalty, especially if it’s before full payment.
• Terms and Conditions: The “Terms & Conditions” document is the definitive source for cancellation charges. Pilgrims must ensure they have reviewed this document thoroughly before booking.
• Travel Insurance: For significant international travel, robust travel insurance that covers trip cancellation for unforeseen circumstances (e.g., illness, family emergency) is highly recommended. While it won’t change As-safar.co.uk’s policy, it might allow you to claim back forfeited amounts from your insurance provider.
• Documentation: Always retain copies of all correspondence, payment receipts, and the booking agreement in case of any disputes.

FAQ

How do I book an Umrah package with As-safar.co.uk?

You can book an Umrah package by first exploring their listed packages on the website, then contacting them directly via phone (+442080776227), email ([email protected]), or WhatsApp (+447950782562). A non-refundable deposit of £250 per person is required to secure the booking.

What payment methods does As-safar.co.uk accept?

As-safar.co.uk accepts Bank Transfer, Credit Card, and Cash Payment at their London office.

Is As-safar.co.uk ATOL protected?

The website prominently displays their company information as “As-Safar Hajj & Umrah is a trading name of Flyvue Ltd.” However, explicit ATOL or ABTA protection details with a registration number are not immediately visible on the homepage. It is recommended to verify their ATOL status directly with them or through the CAA website.

What is the cancellation policy for As-safar.co.uk?

If you cancel before making full payment, the £250 non-refundable deposit will be retained. If you cancel after making full payment, their standard cancellation policy applies, and you should refer to the terms and conditions provided at the time of booking for specific charges. Veehive.co.uk Review

Can I customise my Umrah package with As-safar.co.uk?

Yes, As-safar.co.uk mentions that they can arrange customised Umrah packages and encourages users to “Request for Custom Price” to tailor a package to their specific needs.

What is typically included in As-safar.co.uk Umrah packages?

Their packages generally include return flights from London Airports, 5-star hotel accommodation for a specified number of nights, bullet train travel, ground transfers, and breakfast.

Does As-safar.co.uk offer Hajj packages?

The website’s footer states “As-Safar is a London based travel agency specializing in providing exceptional pilgrimage services for Hajj & Umrah,” indicating they offer Hajj packages, although current Hajj packages are not prominently featured on the homepage due to the focus on Umrah.

Where is As-safar.co.uk located?

Their physical office is located at Unit G1, 08-10 Greatorex Street, London, E1 5NF.

Do they provide ground transfer services separately?

Yes, As-safar.co.uk explicitly states, “As-Safar is dedicated to ensuring the pilgrim’s travel experience safe and sound. Explore and experience the beauty and serenity of the holy sites with our top-notch ground transfer services.” They also offer train ticket bookings. Hughes-electrical.co.uk Review

Are the prices fixed for As-safar.co.uk packages?

No, according to their FAQ, “This package price varies depending on the dates you’re traveling and the number of passengers.”

How can I read client testimonials for As-safar.co.uk?

Client testimonials are featured directly on their homepage under “What Our Clients Say,” and there is also a direct link to their Trustpilot profile for more reviews.

Does As-safar.co.uk offer guidance for first-time Umrah pilgrims?

Yes, their “News Update & Umrah Tips” section includes articles like “Umrah Tips for First-Timers: A Spiritual Journey Made Easier” and an “Umrah Step-by-Step Guide.”

How early should I book an Umrah package?

While not explicitly stated, the presence of packages for 2025 and 2026 suggests booking well in advance is advisable, especially for peak seasons like Ramadan or school holidays, to secure preferred dates and pricing.

What kind of hotels does As-safar.co.uk use for their packages?

Their popular group Umrah packages prominently feature 5-star hotels, indicating a focus on higher-quality accommodation. Flightforus.co.uk Review

Does As-safar.co.uk assist with Rawdah entry?

Yes, a client testimonial specifically mentions assistance with “How to book my Rawdah entry from the Nusuk app,” suggesting they provide guidance on this process.

Is the deposit refundable if I cancel my booking?

No, the deposit of £250 per person is non-refundable upon cancellation before full payment.

How can I get news and updates from As-safar.co.uk?

You can subscribe to their newsletter via the website or follow their social media pages (Facebook, Instagram) linked in the footer.

Do they cater for tailor-made group Umrah tours?

Yes, their FAQ states, “We can also cater tailor made group Umrah tour for any group size. Speak to one of our group Umrah specialist today!”

What happens if I need to change my booking dates?

The website’s FAQs do not explicitly detail a change policy. You would need to contact As-safar.co.uk directly to inquire about the possibility and any associated fees for changing booking dates. Wedowindows.co.uk Review

Are guides provided for Umrah rituals?

Based on client testimonials, guides appear to be provided. One testimonial mentions, “the guide did the umra with us on arrival at 3am! The guide was the official english translator for the Haram,” indicating on-ground support and guidance.