
Based on checking the website, GeekSupport.com appears to be a legitimate IT support service offering various plans for small to medium-sized businesses and self-employed professionals.
They provide remote and some on-site IT helpdesk support, cybersecurity, data compliance, and disaster recovery services.
The website highlights transparent, flat pricing and claims to offer a dedicated, US-based IT team.
Here’s an overall review summary:
- Service Type: IT Support, Managed IT Services, Cybersecurity, Data Compliance, Backup & Disaster Recovery.
- Target Audience: Small to Medium Sized Organizations, Micro Businesses, Self-Employed Professionals.
- Pricing Model: Flat-rate, per-user monthly pricing with a minimum of 3 users for some plans, and a fixed rate for micro businesses.
- Key Features Highlighted: Unlimited support, remote & on-site options, cybersecurity suite, data backup, dedicated US-based IT team, no contracts.
- Transparency: Pricing details are clearly presented on the homepage, and links to Terms & Conditions and Privacy Policy are available.
- Customer Testimonials: Includes a testimonial from a “Clarence B, Founder & CEO Integrity Credit Fix Sources LLC” and a Trustpilot rating mention.
- Contact Information: Phone numbers and a consultation scheduling option are prominently displayed.
The website provides a good overview of their services, pricing, and what customers can expect.
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They emphasize security, efficiency, and peace of mind for businesses, which are crucial aspects of IT management.
The inclusion of a Trustpilot link and a direct testimonial adds a layer of credibility.
The transparency in pricing and the lack of contracts are positive points for businesses looking for predictable IT expenditure.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Best Alternatives for Business IT Support
When seeking reliable and ethical IT support for your business, focusing on providers with strong security protocols, transparent practices, and a clear track record is key.
Here are some top alternatives that emphasize robust service and operational integrity:
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- Key Features: Comprehensive managed IT services, advanced cybersecurity, cloud migration, 24/7 helpdesk support, tailored solutions for various industries.
- Average Price: Varies based on business size and service scope. typically custom quotes after consultation.
- Pros: Highly customizable plans, strong focus on proactive problem prevention, excellent client communication.
- Cons: Might be a higher investment for very small businesses due to tailored solutions.
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- Key Features: A leading platform for IT solution providers, offering business management software for managed services, unified monitoring, and professional services automation. Many IT support companies use ConnectWise to deliver their services.
- Average Price: Software licensing fees for IT providers. end-user service costs depend on the MSP.
- Pros: Industry-standard platform, robust feature set, widely adopted by reputable MSPs.
- Cons: Not a direct IT support service for end-users, but a crucial tool for many alternative providers.
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- Key Features: Specializes in data backup and disaster recovery, business continuity solutions, managed networking, and professional services automation PSA for MSPs.
- Average Price: Solutions typically acquired through MSPs. pricing varies by service package.
- Pros: Top-tier data protection and recovery, crucial for business resilience, strong partner network.
- Cons: Primarily a solution vendor for MSPs, not a direct consumer IT support service.
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- Key Features: Unified IT management platform for remote monitoring and management RMM, patch management, IT asset management, and endpoint security.
- Pros: Intuitive interface, comprehensive RMM capabilities, helps MSPs provide efficient remote support.
- Cons: Similar to ConnectWise and Datto, it’s a platform for IT providers, not a direct end-user service.
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- Key Features: Leading endpoint protection platform EPP, cloud workload protection, threat intelligence, and managed detection and response MDR services.
- Average Price: Subscription-based, varies greatly depending on the number of endpoints and services chosen.
- Pros: Industry-leading cybersecurity, proactive threat hunting, highly effective against modern attacks.
- Cons: Primarily a cybersecurity vendor. while crucial for IT support, it’s not a full-suite IT management solution on its own.
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- Key Features: Unified threat management UTM, endpoint security, network security, email security, and managed threat response MTR services.
- Average Price: Subscription-based, often bundled with hardware for network appliances. varies by solution.
- Pros: Comprehensive security portfolio, strong reputation, easy management via Sophos Central.
- Cons: Focus is heavily on security. businesses may need other vendors for broader IT management.
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- Key Features: Cloud backup and disaster recovery solutions for businesses and individuals, data protection, and business continuity.
- Average Price: Subscription plans vary by data volume and features, typically starts from around $60/month for small business solutions.
- Pros: Reliable data backup, easy to use, offers various plans for different needs.
- Cons: Primarily focused on backup. does not provide full IT management or helpdesk services.
GeekSupport.com Review & First Look
Based on looking at the website, GeekSupport.com presents itself as a dedicated IT support provider for small to medium-sized businesses SMBs and self-employed professionals.
The initial impression is one of clarity and directness.
The homepage immediately addresses the core services offered: complete IT management to ensure business efficiency and security.
This direct approach is valuable for busy business owners looking for quick answers.
The website design is clean and professional, focusing on user experience. Dtystore.com Review
Key information is easily accessible, and the call to action for a “FREE consultation” is prominent.
The use of customer testimonials, including one from “Clarence B, Founder & CEO Integrity Credit Fix Sources LLC,” attempts to build trust.
Furthermore, the mention of a Trustpilot rating, though not directly embedded with the score, suggests an openness to external validation.
The presence of phone numbers for urgent issues and a clear navigation to pricing, terms, and privacy policies all contribute to a seemingly transparent operation.
They are clearly targeting a market segment that values peace of mind and predictable costs in IT management. Porosiprocurement.com Review
GeekSupport.com Features: A Deep Dive into Their Offerings
GeekSupport.com articulates a range of features designed to cover the breadth of IT needs for their target market.
They break down their services into distinct categories, each with specific components.
This modular approach allows potential clients to understand exactly what is included in various plans.
Remote IT Helpdesk Support
This is a core offering, emphasizing accessibility and broad coverage.
- Unlimited Support: The promise of “unlimited support for all employees” is a significant draw, removing concerns about per-incident charges that can quickly add up. This provides budgeting predictability.
- Any Location: Support extends to employees “at home or at the office,” critical for modern hybrid or remote workforces. This acknowledges the distributed nature of many current business operations.
- Connectivity, Productivity, Security: The stated goal is to ensure employees remain connected, productive, and secure. This holistic approach suggests they understand the interconnectedness of these elements in a business environment.
- Communication Channels: While not explicitly detailed on the main page, “unlimited phone, chat, and email support” are listed under the GEEK Premium plan, indicating multiple ways to reach their helpdesk. This multi-channel access is standard for effective modern support.
Managed IT Services
Beyond reactive helpdesk support, GeekSupport emphasizes proactive management. Dealarious.com Review
- Email Security and Systems Vulnerability Scans: Specific focus on email, a primary vector for cyberattacks, and regular vulnerability assessments are essential. According to a 2023 Verizon Data Breach Investigations Report, email remains the top threat vector, accounting for a significant portion of all breaches.
- Preventive Maintenance: Regular maintenance helps keep systems running smoothly, extends hardware lifespan, and prevents minor issues from escalating into major problems.
- VPN Configuration: Supporting Virtual Private Networks VPNs is crucial for secure remote access to company resources, especially for employees working from various locations.
- Employee Onboarding and Computer Lockdown at Termination: This highlights their role in the employee lifecycle from an IT perspective, ensuring secure setup for new hires and secure data handling/device lockdown for departing employees. This reduces insider threat risks.
- Mobile Device Management MDM: Essential for businesses where employees use mobile devices for work. MDM ensures these devices are secure, compliant, and managed centrally.
- Procurement and Provision Other Fees Apply: They assist with researching, recommending, acquiring, and setting up new hardware and software. This can be a huge time-saver for SMBs without dedicated IT procurement staff. The “other fees apply” note is important for transparency.
Data Compliance and Backup & Disaster Recovery
This section addresses two of the most critical aspects of modern business operations: data integrity and regulatory adherence.
- Guidance to Implement a Data Compliance Program: For businesses navigating complex regulations like HIPAA, GDPR, or PCI DSS, having expert guidance is invaluable. This suggests they can help businesses understand and meet their legal obligations.
- Configuration of Systems to Meet Compliance Requirements: Beyond guidance, they offer practical implementation by configuring IT systems to align with specific compliance standards. This active role can save businesses from costly penalties.
- Support for Developing a Backup Strategy and Disaster Recovery Plan: A robust backup and disaster recovery BDR plan is non-negotiable for business continuity. GeekSupport assists in creating these vital plans. A study by Agility Recovery found that only 50% of small businesses have a disaster recovery plan, underscoring the need for expert assistance in this area.
- Automatic and Secure Backup of Systems and Data: This is the practical execution of the BDR plan, ensuring that critical business data is regularly and securely backed up, ready for restoration in case of data loss due or system failure.
The combined features paint a picture of a comprehensive IT partner. They don’t just fix problems.
They aim to prevent them, secure data, ensure compliance, and support the entire IT lifecycle of a business.
This aligns with the “peace of mind” they claim to offer.
GeekSupport.com Pros & Cons
When evaluating any service, it’s wise to weigh the potential benefits against any drawbacks or areas that could raise questions. Reeceaustralia.com Review
GeekSupport.com offers a clear value proposition, but like any service, it has its strengths and potential considerations.
Pros of GeekSupport.com
- Transparent and Flat Pricing: This is a significant advantage for small businesses. The website clearly lists “Unlimited IT Support Starting at $75/month per user Minimum of 3 users” and a “GeekPremiumMB package for a fixed rate of $225/month, specifically tailored for micro businesses with a team of up to three employees.” This transparency helps businesses budget effectively without fear of hidden costs or billing surprises, a common pain point with hourly IT support.
- No Contracts: The website explicitly states “No contracts.” This flexibility is highly attractive to businesses that may be hesitant to commit to long-term agreements, allowing them to assess the service quality without being locked in.
- Comprehensive Service Offering: From helpdesk support and managed IT services to cybersecurity and disaster recovery, GeekSupport covers a broad spectrum of IT needs. This can simplify IT management for SMBs by providing a single point of contact for various issues.
- Dedicated, US-Based IT Team: The claim of a “dedicated, US-based IT team” can instill confidence, particularly for businesses concerned about language barriers, time zone differences, or data sovereignty issues often associated with offshore support.
- Focus on Security: The inclusion of a “licensed security suite,” “advanced cloud-based threat defense,” and “email scans for malware and malicious software” demonstrates a commitment to cybersecurity, a critical concern for all businesses today.
- Structured Plans for Different Business Sizes: Offering both a “GeekPremiumMB” for micro businesses and a per-user “GEEK Premium” for larger teams shows an understanding of varying business needs and resource constraints.
- Positive Testimonials: While limited to one detailed testimonial from “Clarence B” and a mention of Trustpilot, these attempts to build social proof are a positive sign.
Cons of GeekSupport.com
- Minimum User Requirement: The “Minimum of 3 users” for the standard GEEK Premium plan might exclude sole proprietorships or very small two-person businesses that don’t fit the “micro business” criteria but still need comprehensive support.
- Limited Public Reviews/Deep Dive: While they mention Trustpilot, the website doesn’t directly display a Trustpilot score or embed numerous external reviews. For a service-based business, abundant, easily verifiable third-party reviews are crucial for building trust. A quick search for “GeekSupport.com Trustpilot” confirms a rating, but the score and number of reviews are not directly stated on their site, which could be more transparent.
- “Other Fees Apply” for Procurement and Provisioning: While transparent that these are extra, the lack of specific upfront information on what these fees entail for procurement and provisioning means a potential client won’t know the full cost until a consultation. This could be a minor friction point for some.
- No Direct Chat Support on Homepage: While their plans mention “chat support,” there isn’t an immediate live chat widget visible on the homepage for quick questions, which is increasingly common for tech support services.
- General Tone and Specificity: While features are listed, some sections, particularly the “About Us” and “Benefits of outsourcing” sections, use somewhat generic marketing language without deeply specific examples of how they’ve handled complex scenarios or achieved specific outcomes for clients beyond testimonials.
Overall, GeekSupport.com presents as a strong contender for SMBs seeking outsourced IT.
Its transparency in pricing and contract flexibility are definite strengths.
However, potential clients would benefit from more extensive and easily accessible third-party validation and more detailed information on potential additional costs.
GeekSupport.com Pricing: Understanding Your Investment
GeekSupport.com is commendably upfront about its pricing structure, a refreshing change in a market often characterized by opaque quotes and hidden fees. Callinitechspo.com Review
They operate on a flat-rate model, which provides predictability for businesses managing their budgets.
GEEK PremiumMB: Tailored for Micro Businesses
- Price: $225 /month
- Users: Up to 3 users
- Target Audience: Specifically designed for micro businesses with a team of up to three employees. This plan acknowledges that very small businesses have distinct needs and budgets compared to larger SMBs.
- Inclusions:
- Flat, transparent pricing
- Comprehensive IT Support
- Access to all GeekPremium features
- Includes support for 2 devices per user
- And much more… This “much more” is a bit vague but implies a full suite of services.
This plan is ideal for startups, freelancers with a small team, or family-run businesses that need full IT coverage without the per-person complexity.
GEEK Premium: The Most Popular Plan
- Price: $75 /month Per Person
- Users: 4+ Users Minimum of 3 users is mentioned elsewhere, suggesting the 4+ applies to the “Most Popular” aspect, with 3 users being the minimum threshold to access this tier.
- Target Audience: Small to medium-sized businesses with a growing team. This is their flagship per-user offering.
- Help Desk Support: Unlimited phone, chat, and email support. Support for Mac and PC 2 devices per user. Troubleshooting, regular tune-ups, and updates. This covers the day-to-day reactive support.
- Support for Remote & On-Prem Workforce: New employee onboarding & device configuration. VPN configuration & home network troubleshooting. Essential for modern hybrid work environments.
- Backups & Disaster Recovery: Automatic & secure backup of systems and data. Backup strategy & support for disaster recovery planning. Critical for business continuity.
- Systems Monitoring & Cybersecurity: Access to GeekSupport’s licensed security suite. Advanced cloud-based threat defense. Email scans for malware and malicious software. Network, computer, & systems vulnerability scans. This is their proactive security stance.
This tier represents a comprehensive managed IT solution, covering both reactive support and proactive security and maintenance.
GEEK Premium+: Enhanced Features
- Price: $95 /month Per Person
- All “Premium” Features meaning everything in the GEEK Premium plan.
- Mobile Device Management MDM: Monitoring, management, & security. Device enrollment, configuration, & troubleshooting. Computer lockdown at termination. Crucial for businesses with a significant mobile workforce.
- Procurement & Provisioning other fees apply: Research & recommendations. Device procurement from ordering to delivery. Secure inventory storage and management. Device provisioning. Lease options available. This is a significant add-on for businesses needing help with hardware and software acquisition. The “other fees apply” is important to note for potential extra costs.
- Data Compliance: This likely refers to deeper assistance and configuration to meet specific regulatory requirements, building on the basic guidance offered in lower tiers.
- Virtual CIO vCIO 4 seats minimum required: A resource who acts as a trusted technology advisor. Technology assessment and plan. This offers strategic IT guidance, moving beyond tactical support to help businesses plan their long-term technology roadmap. A vCIO can be invaluable for businesses looking to align their IT with their business goals.
The GEEK Premium+ plan is designed for businesses that need more advanced features, deeper strategic guidance, and assistance with hardware/software lifecycle management.
The vCIO service is a significant value proposition for businesses seeking strategic IT leadership without the cost of a full-time CIO. Myaddmile.com Review
The clear breakdown of features per plan makes it easy for businesses to select the option that best fits their budget and operational needs.
The “no contracts” policy further sweetens the deal by reducing commitment risk.
How to Cancel GeekSupport.com Subscription
While GeekSupport.com proudly advertises “No contracts,” which implies an easier cancellation process, understanding the specifics is always crucial.
For subscription services, even month-to-month ones, there’s usually a procedure to follow to ensure your service is properly terminated and you are not billed for subsequent periods.
Based on the publicly available information on their website specifically the “Terms & Conditions” link, the typical process for cancelling an IT support subscription without a fixed term would generally involve: Tradingsto.com Review
- Reviewing Terms & Conditions: The first step for any cancellation should always be to review the service provider’s Terms & Conditions or Service Agreement. GeekSupport.com provides a direct link to their Terms & Conditions at the bottom of their homepage. This document would outline the official cancellation policy, including any required notice periods e.g., 30 days prior to the next billing cycle, method of notification, and any potential prorated refunds or final charges.
- Contacting Customer Service: The most direct and common method for cancellation is to contact GeekSupport.com’s customer service or sales team directly.
- The website prominently displays phone numbers: 866-302-0916 and 866-631-4335. Calling during business hours would likely be the fastest way to initiate the cancellation process.
- While not explicitly listed as a cancellation channel, it’s possible their general inquiry or sales contact methods like filling out a form for a consultation could lead to the right department. However, phone is usually preferred for formal service termination.
- Providing Required Information: When contacting them, you’ll likely need to provide your account details, business name, and the reason for cancellation though not strictly necessary, it can sometimes help them understand customer churn.
- Confirming Cancellation: Always ensure you receive a confirmation of cancellation in writing e.g., via email. This serves as proof that you initiated the termination and helps prevent any erroneous future billing. The confirmation should also specify the exact date your service will cease and confirm there will be no further charges.
Key things to look out for in their Terms & Conditions regarding cancellation:
- Notice Period: Is there a requirement to provide notice e.g., 30 days before the end of your billing cycle to avoid being charged for the next period?
- Proration: If you cancel mid-cycle, will you be refunded for the unused portion of the month, or is the monthly fee non-refundable? Given “no contracts,” a prorated refund might be less common than simply having the service end at the close of the current billing period.
- Data Retention/Handover: What happens to your data, backups, or any configurations they managed after cancellation? Do they assist with data migration or provide a period for you to retrieve your data? This is critical for businesses transitioning to a new IT provider.
Given their claim of “No contracts,” the cancellation process should ideally be straightforward, requiring only notification and concluding at the end of the current billing cycle without penalties.
However, verifying this through their official terms or direct communication is always the best practice.
How to Cancel GeekSupport.com Free Consultation
GeekSupport.com heavily promotes a “Schedule your FREE consultation!” or “Get started” option on its homepage.
A free consultation is typically a no-obligation introductory meeting designed for the provider to assess your business needs and for you to understand their services better. Portsonachan.com Review
If, for any reason, you need to cancel or reschedule this free consultation, the process is generally quite simple.
Based on common industry practices for scheduling and the information available on GeekSupport.com’s website:
- Check Your Confirmation Email: When you initially schedule a free consultation, you will almost certainly receive a confirmation email. This email is the first place to look for cancellation or rescheduling instructions. Often, these emails contain a direct link or button to manage your appointment, or they provide contact information for the specific person or department handling your consultation.
- Contact GeekSupport Directly: If the confirmation email doesn’t provide a self-service option, or if you can’t locate the email, the most reliable way to cancel or reschedule is to contact GeekSupport.com directly.
- Phone Numbers: The website prominently features phone numbers for contact: 866-302-0916 and 866-631-4335. Calling these numbers and explaining that you need to cancel or reschedule a free consultation should be efficient.
- Online Contact Form: While not explicitly for consultation management, sometimes general “contact us” forms on websites can be used. However, a direct phone call is usually quicker for time-sensitive changes.
- Provide Necessary Details: When you contact them, be prepared to provide the following information to help them locate your appointment:
- Your name
- Your business name
- The date and time of the scheduled consultation
- The email address you used when scheduling
- Provide Advance Notice: It’s a professional courtesy to provide as much advance notice as possible e.g., 24-48 hours when canceling or rescheduling any appointment, including a free consultation. This allows GeekSupport.com to adjust their schedule and potentially offer the slot to another prospective client.
Since it’s a free, no-obligation consultation, there should be no penalties or issues associated with cancellation.
The goal for both parties is to determine if there’s a good fit, and if circumstances change, cancelling is a standard part of the process.
GeekSupport.com vs. Competitors: A Comparative Look
When a business considers an IT support provider like GeekSupport.com, it’s often weighing it against numerous other options, ranging from local IT firms to large managed service providers MSPs and even individual IT consultants. Ceneecho.com Review
Understanding how GeekSupport.com stacks up involves comparing its key differentiators against common industry practices.
GeekSupport.com’s Core Strengths in Comparison:
- Pricing Transparency: GeekSupport.com excels here. Many smaller IT support companies or individual consultants might offer hourly rates that can fluctuate, leading to unpredictable monthly bills. Larger MSPs sometimes require custom quotes that can be time-consuming to obtain and compare. GeekSupport’s clear, flat-rate pricing per user or micro-business package is a significant advantage for budget-conscious SMBs.
- No Contracts: This is a major differentiator. While some IT providers might offer month-to-month, many larger MSPs or those offering extensive infrastructure investments prefer or require annual contracts, often with auto-renewal clauses. GeekSupport’s “No contracts” policy reduces commitment risk for clients.
- Focus on SMBs and Micro Businesses: Many IT support firms are generalists. GeekSupport.com clearly targets a specific segment, which can mean their services, tools, and processes are highly optimized for the challenges and budgets of smaller organizations. Larger MSPs might be geared towards enterprise-level solutions that are overkill or too expensive for SMBs.
- Dedicated US-Based Team: This is a strong selling point against providers who might offshore their support or rely heavily on rotating call center staff. A dedicated, US-based team implies consistency, better communication, and understanding of local business contexts.
Areas for Comparison with Other Providers:
- Depth of Industry Specialization: While GeekSupport serves “20+ industries,” some competitors might specialize deeply in a few e.g., only medical or only legal firms. These specialists might offer more tailored compliance solutions, specific software support, or industry-specific security protocols. GeekSupport appears to offer broad industry support.
- On-site Support Extent: GeekSupport mentions “On-site support” as available upon contact. Some local IT firms or larger regional MSPs might emphasize or include more robust, immediate on-site presence as a standard component for their service area, which can be critical for hardware failures or complex network issues that can’t be resolved remotely.
- Software and Hardware Partnerships: Larger MSPs often have established partnerships with major hardware vendors Dell, HP, Cisco and software providers Microsoft, Adobe, various SaaS platforms, potentially offering better bulk pricing or deeper technical expertise with specific product lines. While GeekSupport mentions “Procurement & Provisioning,” the depth of these partnerships isn’t detailed.
- Scalability for Rapid Growth: For businesses anticipating very rapid growth, some larger MSPs might have more robust infrastructure, staffing, and project management capabilities to handle quick expansions in IT needs. GeekSupport’s per-user model scales, but the inherent capacity for very large, sudden surges might be a point of inquiry.
- Reputation and Third-Party Validation: While GeekSupport references Trustpilot, a comparative review would often look for more extensive public reviews, industry awards, or certifications e.g., ISO 27001 for security, various vendor certifications that larger or more established competitors might prominently display.
- Customization vs. Standard Plans: GeekSupport offers structured plans. Some boutique IT consultants or smaller firms might offer highly customized service packages built from the ground up for a specific client, though this often comes at a higher cost.
In essence, GeekSupport.com positions itself as a streamlined, transparent, and user-friendly option for SMBs seeking comprehensive IT support without the complexity or long-term commitments often associated with larger MSPs.
Its strengths lie in its pricing model and flexibility.
Businesses would need to weigh these against their specific needs for deep industry specialization, immediate on-site presence, or extensive vendor partnerships.
FAQ
What is GeekSupport.com?
GeekSupport.com is an IT support service provider specializing in offering comprehensive IT management, cybersecurity, data compliance, and backup and disaster recovery solutions for small to medium-sized organizations and self-employed professionals. Seremotors.com Review
What services does GeekSupport.com offer?
GeekSupport.com offers remote IT helpdesk support, managed IT services including cybersecurity and systems monitoring, and data compliance and backup & disaster recovery solutions.
They also provide procurement and provisioning, mobile device management, and virtual CIO services in higher-tier plans.
What types of businesses does GeekSupport.com serve?
GeekSupport.com primarily serves small to medium-sized organizations SMBs, micro businesses with up to three employees, and self-employed professionals across various industries.
What is the pricing structure for GeekSupport.com?
GeekSupport.com uses a flat-rate, transparent pricing model.
They offer a “GeekPremiumMB” package for micro businesses at $225/month for up to 3 users and a “GEEK Premium” plan starting at $75/month per person for 4+ users with a minimum of 3 users. An enhanced “GEEK Premium+” plan is available at $95/month per person. Paytend.com Review
Does GeekSupport.com require contracts?
No, GeekSupport.com explicitly states “No contracts,” offering flexibility to their clients.
Does GeekSupport.com offer a free trial?
GeekSupport.com does not explicitly mention a free trial for their ongoing services, but they do offer a “FREE consultation” to assess your business needs.
How can I schedule a free consultation with GeekSupport.com?
You can schedule a free consultation directly from their homepage by clicking on the “Schedule your FREE consultation!” button and filling out the required information.
What is included in the GEEK PremiumMB plan?
The GEEK PremiumMB plan for micro businesses up to 3 users includes flat, transparent pricing, comprehensive IT support, and access to all GeekPremium features, including support for 2 devices per user.
What is included in the GEEK Premium plan?
The GEEK Premium plan includes unlimited help desk support phone, chat, email, support for Mac and PC 2 devices per user, remote and on-premise workforce support onboarding, VPN, automatic backups and disaster recovery planning, and systems monitoring with a licensed security suite. Lavinte.com Review
What additional features are in the GEEK Premium+ plan?
The GEEK Premium+ plan includes all Premium features plus mobile device management, procurement and provisioning services with other fees applying, data compliance assistance, and virtual CIO services requires a minimum of 4 seats.
Are GeekSupport.com’s IT technicians US-based?
Yes, GeekSupport.com states that their IT technicians are “Proudly US-based & operated” and all services are performed by a dedicated US-based GeekSupport team.
Does GeekSupport.com provide on-site support?
Yes, on-site support is available, but the website indicates that you need to contact them for specific details and arrangements, suggesting it might not be a standard inclusion in all plans or may incur additional costs.
How does GeekSupport.com handle cybersecurity?
GeekSupport.com includes a licensed security suite, advanced cloud-based threat defense, email scans for malware and malicious software, and network, computer, and systems vulnerability scans as part of their managed IT services.
What is a Virtual CIO vCIO service, and who is it for?
A Virtual CIO vCIO is a resource provided by GeekSupport.com who acts as a trusted technology advisor, helping businesses with technology assessment and planning. Vetralandtimber.london Review
This service is available in the GEEK Premium+ plan and requires a minimum of 4 seats, making it suitable for businesses seeking strategic IT guidance without hiring a full-time CIO.
How can I cancel my GeekSupport.com subscription?
To cancel your GeekSupport.com subscription, you should review their Terms & Conditions for any specific notice requirements and then contact their customer service directly, ideally by phone 866-302-0916 or 866-631-4335, to initiate the cancellation and receive confirmation.
Can I get support for mobile devices with GeekSupport.com?
Yes, Mobile Device Management MDM is an included feature in the GEEK Premium+ plan, covering monitoring, management, security, enrollment, configuration, troubleshooting, and remote lockdown of mobile devices.
Does GeekSupport.com assist with data backup and disaster recovery?
Yes, GeekSupport.com helps businesses develop a backup strategy and disaster recovery plan, and they provide automatic and secure backup of systems and data.
Is there support for both Mac and PC devices?
Yes, GeekSupport.com clearly states that their support extends to both Mac and PC devices, covering a wide range of common business hardware. Springfieldhealthcare.com Review
What types of compliance guidance does GeekSupport.com offer?
GeekSupport.com offers guidance to implement a data compliance program and configuration of systems to meet compliance requirements, suggesting they can assist with various industry-specific regulations.
Does GeekSupport.com offer support for network setup?
Yes, the website mentions “Network Setup” as one of the devices/services they provide complete tech support for, indicating they assist with network configuration.
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