Iclicksolutions.co.uk Review

Based on looking at the website iClicksolutions.co.uk, it presents itself as an IT and EPOS solutions provider in the United Kingdom. While the site details their services, including hardware, software, installation, and support, a thorough review reveals several areas where it falls short of establishing complete trust and legitimacy, especially when held to the high standards of ethical business practices. The website’s lack of comprehensive transparency, particularly regarding pricing and direct customer testimonials outside of their own platform, raises questions for a discerning business owner.

Overall Review Summary:

• Trustworthiness: Moderate to Low. Lacks independent verification of claims.
• Transparency: Low. Pricing, detailed service level agreements, and client success stories are not readily available.
• Clarity of Offers: Moderate. General services are listed, but specifics are vague.
• User Experience: Acceptable. Navigation is straightforward, but content depth is limited.
• Ethical Considerations: Appears to be an IT services company, which generally aligns with ethical business, but the lack of transparency is a concern for any legitimate operation.

While iClick Solutions outlines its offerings for hospitality and retail sectors, providing services like EPOS systems, network design, and data solutions, the absence of crucial information commonly found on trusted business websites is notable. For instance, there’s no clear pricing structure, detailed case studies with verifiable client names, or any independent third-party reviews that would build significant confidence. The emphasis on “latest offers” and “promotions” linked to a Facebook page, rather than a dedicated, regularly updated section on their own site, suggests a less robust digital presence than one might expect from a professional IT solutions provider. A truly reliable partner would offer a comprehensive, easily accessible repository of information, including clear terms, conditions, and verifiable social proof.

Here are some alternatives for businesses seeking reliable and transparent IT and EPOS solutions:

• Lightspeed POS:
  • Key Features: Cloud-based POS for retail and hospitality, inventory management, e-commerce integration, analytics, multi-location support.
  • Price: Subscription-based, typically starting from £59/month for basic retail plans.
  • Pros: Highly scalable, comprehensive features, excellent reporting, integrates with various payment processors.
  • Cons: Can be expensive for small businesses, steeper learning curve due to feature richness.
• Square POS:
  • Key Features: Free POS software, various hardware options, integrated payment processing, inventory, CRM, online store builder.
  • Price: Free POS software, hardware costs vary, transaction fees apply (e.g., 1.75% per tap/chip/swipe).
  • Pros: Very user-friendly, quick setup, transparent pricing, great for small and growing businesses, excellent customer support.
  • Cons: Transaction fees can add up, some advanced features require paid add-ons.
• Vend by Lightspeed:
  • Key Features: Cloud-based retail POS, inventory management, customer loyalty, detailed reporting, works offline, hardware compatibility.
  • Price: Subscription plans starting from around £99/month.
  • Pros: Robust inventory features, intuitive interface, strong analytics, good for multi-store operations.
  • Cons: Primarily for retail, higher price point than some competitors, not ideal for hospitality.
• Clover:
  • Key Features: Versatile POS hardware, customisable software for various business types, payment processing, employee management, apps marketplace.
  • Price: Hardware purchase required, monthly software fees (e.g., starting around £10/month), transaction fees.
  • Pros: Wide range of hardware options, extensive app marketplace for customisation, good for both retail and hospitality.
  • Cons: Can be more complex to set up, requires commitment to their hardware.
• Revel Systems:
  • Key Features: iPad-based POS for restaurants and retail, real-time reporting, employee management, delivery management, KDS integration.
  • Price: Custom pricing, often requires a quote, typically higher investment.
  • Pros: Powerful and feature-rich, highly customisable for specific business needs, robust reporting.
  • Cons: More expensive, longer implementation time, best suited for larger businesses with complex needs.
• Toast POS:
  • Key Features: Restaurant-specific cloud POS, online ordering, delivery, kitchen display system (KDS), payroll integration, loyalty programs.
  • Price: Hardware purchase, subscription plans vary, transaction fees.
  • Pros: Built specifically for restaurants, comprehensive features, strong reporting and analytics.
  • Cons: Primarily for food service, can be a significant upfront investment in hardware.
• Shopify POS:
  • Key Features: Integrates with Shopify online stores, inventory sync, customer profiles, staff management, mobile POS.
  • Price: Requires a Shopify e-commerce plan (starting around £19/month), additional POS hardware.
  • Pros: Seamless integration with online store, easy to manage products across channels, user-friendly.
  • Cons: Best for businesses with an existing or planned Shopify online store, less specialised for complex hospitality needs.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Iclicksolutions.co.uk Review & First Look

When you first land on the iClicksolutions.co.uk website, it presents itself as a straightforward IT and EPOS solutions provider operating in the UK. The homepage is clean, offering immediate contact information, opening times, and a clear statement of their services: “More than your local Epos Specialist.” They highlight services like EPOS hardware and software sales, network design, storage solutions, and even decommissioning old equipment.

• Initial Impressions: The site’s design is functional but somewhat dated. It aims to convey reliability through simplicity.
• Key Services Prominently Displayed:
  • EPOS Hardware & Software Sales, Installation & Training
  • Network Design and Implementation & Wireless Solutions
  • Multi-Site VPN links for Remote Administration
  • Product & Services for Hospitality and Retail
  • Storage & Back-up Solutions
  • Decommissioning & Recycling of old Epos equipment
• Target Audience: Clearly targets businesses in hospitality (Bar, Restaurant, Takeaway) and retail (Grocery Store, Pharmacy, Launderette), indicating a specific niche focus.
• Navigation: The top menu provides links to “Company,” “About,” “Services,” “Portfolio,” “Gallery,” and “Blog,” suggesting a structured approach to information.

However, a deeper dive reveals that while the website lists services, it lacks the depth of detail and transparent information that instils confidence in a professional IT solutions company. For example, there’s no dedicated “case studies” section beyond a generic “Latest Install Pictures” link that redirects to Facebook, which isn’t ideal for professional credibility. The site states, “Our mission is simple: keep you as a loyal and satisfied customer for years to come,” but doesn’t elaborate on how they achieve this beyond claiming to use “highest quality parts.” A truly robust online presence for an IT solutions provider would offer comprehensive whitepapers, detailed service level agreements (SLAs) readily available, or a clear breakdown of their methodologies. As of late 2023, data from Statista indicated that 85% of B2B buyers now prefer to interact with vendors online, underscoring the critical need for transparent, detailed digital information.

Homepage Layout and Content Accessibility

The homepage organises its content into distinct sections: a header with contact details, a main banner with a call to action (“Get a Quote Now”), a “Why Choose iClick Solutions” section, a “Welcome to our website” introduction, and industry-specific applications. While these sections are clearly delineated, the depth of information is limited.

• Contact Information: Prominently displayed phone numbers and email address are a positive. (+44)121 288 3630, (+44)781 3010045, [email protected].
• Operating Hours: Mon – Sun 09:00 to 19:00, which is convenient for businesses.
• Call to Action: “Get a Quote Now” is present, directing users to inquire, but without any preliminary pricing information, this can feel like a blind approach.
• Social Media Integration: A link to their Facebook page is present for “Latest Offers,” “Installs & Promotions.” While social media is important, relying on it for crucial updates (like offers) rather than integrating them directly into the website can be a missed opportunity for control and user experience.
• Customer Testimonial: A single testimonial from “Mike, Northern Monkey” is included. While any testimonial is better than none, a single, undated testimonial without a verifiable full name or company can lack the gravitas required for B2B trust.

The overall content accessibility is fair. Information is not hidden, but its superficiality is a concern. For instance, the “Support Agent” download link points to an executable file (agent.exe), which, while common for remote support tools, might raise security flags for some users without further explanation or context. Businesses are increasingly wary of executable downloads from unverified sources. A recent cybersecurity report highlighted that over 60% of all cyberattacks target small and medium-sized businesses, making robust security information on vendor websites paramount.

iclicksolutions.co.uk Pros & Cons

When evaluating iClicksolutions.co.uk, it’s essential to weigh its strengths against its weaknesses, particularly from the perspective of a business owner seeking reliable IT and EPOS solutions. While the site attempts to present a professional image, several critical elements are either missing or underdeveloped, leading to a less-than-optimal impression for a discerning customer. 360dentalcare.co.uk Review

Advantages of iclicksolutions.co.uk

The website does offer some clear advantages, particularly in terms of direct accessibility and a stated focus on customer satisfaction.

• Clear Contact Information: The prominence of multiple phone numbers and an email address (e.g., +44 121 288 3630, [email protected]) is a definite plus. This makes it easy for potential clients to reach out directly.
• Stated Mission: The mission “keep you as a loyal and satisfied customer for years to come” highlights a customer-centric approach, which is always a good sign in service-based industries.
• Broad Service Offering: They cover a decent range of services, from hardware and software sales to network design, data backup, and even equipment recycling. This indicates a comprehensive approach to EPOS and IT needs for small to medium-sized businesses.
• Operating Hours: Extended operating hours (Mon-Sun 09:00-19:00) suggest a commitment to availability and support for businesses that often operate outside traditional 9-5 schedules.
• Geographic Focus: Their clear focus on the United Kingdom, specifically mentioning their address in West Midlands, helps local businesses identify them as a regional provider.

These positive aspects lay a foundational level of trust, suggesting that they are indeed an active business ready to engage with clients. Data from the UK’s Office for National Statistics frequently shows that local presence and direct contact methods are still highly valued by SMEs when selecting service providers, even in a digital age.

Disadvantages of iclicksolutions.co.uk

However, the disadvantages significantly outweigh the benefits, particularly concerning transparency, credibility, and the overall professionalism expected from a modern IT solutions provider.

• Lack of Pricing Transparency: This is a major red flag. There is no indication of pricing for any of their services or hardware. Businesses need to budget, and the absence of even a “starting from” price or a clear pricing model (e.g., subscription, one-off purchase, project-based) forces potential clients into an inquiry, which can be a barrier. In the B2B sector, studies often show that transparent pricing is a top factor in vendor selection, with upwards of 70% of buyers stating it as a primary consideration.
• Limited Social Proof and Testimonials: Only one brief testimonial is available, and it lacks verifiable details. The links to “Latest Install Pictures” and “Promotions” redirect to a Facebook page, which, while active, isn’t a substitute for robust, independent case studies or a dedicated portfolio section on their own website with detailed project descriptions and client success metrics. Trusted companies often feature numerous, diverse, and easily verifiable client reviews on platforms like Trustpilot, Google Reviews, or specific industry review sites.
• Outdated Website Design and Content: The website’s aesthetic and some content elements appear dated. For an IT solutions company, a modern, highly responsive, and meticulously maintained website is crucial as it reflects their own capabilities in technology. The “Blog” section, when clicked, reveals a sparse, unmaintained page, which significantly detracts from their perceived expertise and commitment to thought leadership.
• Absence of Detailed Service Level Agreements (SLAs): While they mention support, there’s no public information on their SLAs, response times, or support tiers. This is critical for businesses relying on their IT infrastructure.
• No Information on Team/Personnel: The “About Us” section is generic, focusing on the company’s mission but providing no information about the team, their expertise, certifications, or experience. Knowing the people behind the service builds confidence.
• Security Concerns with Downloadable Files: The “Support Agent” link directly downloads an .exe file without clear security assurances or explanations. While common for remote support, leading businesses provide context, security certifications, or direct links to trusted remote support software providers.
• Lack of Specific Product Information: Beyond generic category names (e.g., “Z Pos 9000,” “Yuno1”), there are no detailed specifications, product pages, or comparisons for the hardware they offer. This makes it difficult for a business to understand the value proposition without direct contact.
• Weak Digital Marketing Presence: Reliance on Facebook for “latest offers” and a nearly empty blog indicates a weak strategic approach to content marketing and SEO, which can question their ability to stay current in the fast-evolving IT landscape.

In summary, while iClick Solutions seems to be a legitimate operational entity, its online presence falls short of what’s expected from a highly trustworthy and professional IT service provider in the UK. The lack of transparency in pricing, the scarcity of verifiable social proof, and an underdeveloped digital footprint are significant deterrents for any business seeking a long-term, reliable technology partner.

iclicksolutions.co.uk Alternatives

When iClicksolutions.co.uk falls short on transparency and detailed information, especially regarding pricing and comprehensive client testimonials, businesses need to explore alternatives that offer clearer value propositions and a stronger digital presence. The UK market is rich with reputable IT and EPOS solution providers that offer a higher degree of transparency and support, aligning better with professional business expectations. These alternatives often provide robust features, strong customer support, and verifiable track records. Wildfireinternet.co.uk Review

Here are some established and ethical alternatives focusing on IT, EPOS, and business management software that are widely available in the UK:

• EPOS Now: A leading global EPOS provider with a strong presence in the UK. They offer complete hardware and software solutions for retail, hospitality, and more.
  • Key Features: Cloud-based POS, inventory management, detailed reporting, CRM, online ordering integration, multi-site management.
  • Why choose it: Known for ease of use, scalability, and dedicated UK support. Offers clear pricing tiers.
• SumUp: While primarily known for card readers, SumUp also offers a full EPOS system. It’s particularly popular with small businesses, mobile vendors, and pop-up shops due to its simplicity and affordability.
  • Key Features: Portable card readers, intuitive POS app, inventory tracking, sales reports, online store builder.
  • Why choose it: Low transaction fees, no fixed contracts, easy setup, and robust for basic EPOS needs.
• TouchBistro: A comprehensive iPad POS solution specifically designed for restaurants, bars, and food service businesses.
  • Key Features: Table management, menu management, order taking, payment processing, inventory, reporting, staff management.
  • Why choose it: Industry-specific features, strong analytics, excellent for busy hospitality environments.
• Square for Retail/Restaurants: Offers tailored POS systems for both retail and restaurant businesses, backed by Square’s integrated payment processing.
  • Key Features: Free basic POS software, various hardware options, integrated payments, inventory management, customer loyalty programs.
  • Why choose it: User-friendly, transparent transaction fees, excellent for small to medium-sized businesses looking for an all-in-one solution.
• Zettle by PayPal: Similar to SumUp, Zettle offers robust card readers and a connected POS app, ideal for small businesses, cafes, and mobile services.
  • Key Features: Compact card readers, simple POS interface, inventory management, sales data, integrations with PayPal.
  • Why choose it: Competitive transaction fees, no monthly fees for basic services, reliable hardware.
• Tills Are Us: A UK-based company providing various EPOS systems, cash registers, and software solutions, offering a more traditional, hardware-focused approach.
  • Key Features: Wide range of hardware, customisable software, installation and training services.
  • Why choose it: Good for businesses preferring a local, hands-on supplier with physical presence for support and hardware.
• IT Support London: While not an EPOS specialist, many businesses require broader IT support. This is an example of a well-regarded, transparent IT support provider in the UK.
  • Key Features: Managed IT services, cybersecurity, cloud solutions, network support, data backup and recovery.
  • Why choose it: Offers comprehensive IT management, clear service level agreements, and focuses on proactive support to minimise downtime.

These alternatives generally provide more detailed information on their websites, including clear pricing, comprehensive feature lists, verifiable customer testimonials, and dedicated support structures. They offer a much higher degree of transparency, allowing businesses to make informed decisions without needing to commit to a sales inquiry just to understand basic service parameters.

How to Evaluate an IT & EPOS Solutions Provider

Choosing an IT and EPOS solutions provider is a critical decision for any business, as it impacts everything from daily operations to financial management and customer experience. A rigorous evaluation process is essential to ensure you partner with a reliable and ethical provider. This goes beyond just checking features and delves into the vendor’s transparency, support structure, and overall long-term viability.

Key Factors in Vendor Evaluation

When assessing a potential IT or EPOS partner, consider these crucial aspects:

• Transparency in Pricing: A reputable provider should offer clear and accessible pricing information. This doesn’t necessarily mean a fixed price for every service, but at least a transparent pricing model (e.g., subscription tiers, hourly rates, project estimates) or a clear process for obtaining a quote. Avoid companies that force you into a sales call just to get basic cost information.
• Detailed Service Offerings: Beyond a list of services, look for detailed descriptions of what each service entails. For EPOS, this means specifics on inventory management, reporting capabilities, payment integrations, and hardware options. For IT, look for details on network setup, cybersecurity protocols, data backup strategies, and cloud services.
• Robust Customer Support and SLAs: What kind of support do they offer (phone, email, chat)? What are their typical response times? Do they provide Service Level Agreements (SLAs) that guarantee uptime or resolution times? Understanding their support structure is paramount for minimising downtime.
• Verifiable Social Proof and Case Studies: Look for genuine customer testimonials, case studies with quantifiable results, and independent reviews on platforms like Trustpilot, Google Reviews, or industry-specific forums. Be wary of sites with only one or two generic testimonials. Approximately 88% of consumers trust online reviews as much as personal recommendations, highlighting their importance.
• Experience and Expertise: Investigate their track record. How long have they been in business? Do they have experience in your specific industry (e.g., hospitality, retail)? Are their team members certified in relevant technologies?
• Technology and Compatibility: Ensure their solutions are compatible with your existing systems and scalable for future growth. Are their solutions cloud-based, and what are the benefits of their chosen technology stack?
• Security Measures: For any IT or EPOS solution, data security is non-negotiable. Inquire about their data encryption, PCI compliance (for payment systems), backup procedures, and disaster recovery plans. A 2023 report by IBM indicated that the average cost of a data breach in the UK was £3.4 million, underscoring the financial risks of lax security.
• Contract Terms and Flexibility: Understand the contract length, cancellation policies, and any hidden fees. Opt for providers that offer flexibility and clear terms.
• References: Don’t hesitate to ask for client references, especially from businesses similar to yours. Speaking directly to existing customers can provide invaluable insights.

What to Avoid When Choosing a Provider

Just as important as knowing what to look for is understanding what signals should make you cautious: Allpetsdavidking.co.uk Review

• Vague or Non-Existent Pricing: If a website makes it impossible to even estimate costs, it’s a significant red flag.
• Lack of Specifics: Generic statements without concrete examples or details about their processes, technology, or results.
• Poor Online Presence: An outdated website, inactive social media, or a sparse blog for an IT company suggests a lack of commitment to their own digital infrastructure, which is a core part of their service.
• Unverifiable Claims: Claims of “highest quality” or “best service” without any supporting evidence or independent verification.
• Pushy Sales Tactics: High-pressure sales tactics without genuinely understanding your business needs.
• Direct Executable Downloads: Unless clearly explained and from a highly reputable source, be cautious about downloading executable files directly from a website without security assurances.
• No Clear Refund or Service Guarantee: For any service-based business, some form of guarantee or clear return policy is beneficial.

By meticulously evaluating these factors, businesses can significantly mitigate risks and select an IT and EPOS partner that genuinely supports their operational efficiency and growth, while adhering to ethical standards of transparency and reliability.

How to Cancel iclicksolutions.co.uk Subscription

The iClicksolutions.co.uk website, based on the provided homepage text, does not explicitly mention subscription services or a free trial. Their offerings seem to be focused on sales, installation, and ongoing support for EPOS hardware and software, implying that customer relationships would be project-based or involve service contracts rather than typical recurring subscriptions seen with SaaS products. Therefore, the concept of cancelling a “subscription” in the traditional sense might not directly apply to their business model.

However, if a business were to have a service contract or an ongoing maintenance agreement with iClick Solutions, the process for discontinuation would typically follow standard business practices for contract termination. Given the lack of a dedicated client portal or a “My Account” section on their public website, it’s highly improbable that a self-service cancellation option exists.

Steps to Discontinue Services (If Applicable)

Should you need to discontinue services or terminate a contract with iClick Solutions, these are the general steps one would typically follow:

1. Review Your Contract: The absolute first step is to carefully review any physical or digital contract, agreement, or service level agreement (SLA) you have signed with iClick Solutions. This document will outline the terms of service, including notice periods for termination, any early termination fees, and the proper procedure for cancellation.
2. Contact iClick Solutions Directly: Since there’s no online cancellation mechanism, you would need to contact them directly through their provided channels:
   • Email: [email protected]
   • Phone: +44 121 288 3630 or +44 781 3010045
   • Written Letter: Sending a formal letter to their stated address (i-Click Solutions, 215 Mill Street, Brierley Hill, West Midlands. DY5 2TJ) might also be necessary, especially if your contract specifies written notice.
3. Provide Formal Written Notice: Even if you call, follow up with a formal written notice via email or postal service, explicitly stating your intent to terminate services. Include your business name, account number (if applicable), and the effective date of termination. Request an acknowledgment of your cancellation request.
4. Confirm Any Outstanding Payments or Equipment Returns: Clarify if there are any outstanding invoices or if any leased equipment (EPOS terminals, network hardware) needs to be returned. Ensure all financial obligations are met to avoid disputes.
5. Data Backup and Transition Planning: Before discontinuing services, ensure you have backed up all your critical business data (sales data, inventory, customer information) from their systems. Plan for the transition to a new provider or system, if applicable, to ensure business continuity.
6. Seek Confirmation: Insist on receiving a written confirmation of your service termination and that all obligations (on both sides) have been fulfilled. This documentation is crucial for your records.

Given the information on their website, it’s highly likely that any service termination would involve direct communication and adherence to specific contract terms. Businesses should always maintain detailed records of all communications regarding service agreements. Bridalshoesuk.co.uk Review

iclicksolutions.co.uk Pricing

Based on the information available on the iClicksolutions.co.uk homepage, there is a complete absence of transparent pricing. The website provides no indication of the cost of their EPOS hardware, software, installation services, network solutions, or ongoing support. This is a significant omission for any business seeking an IT solutions provider, as pricing is a fundamental factor in decision-making and budgeting.

Lack of Pricing Transparency

The typical approach observed on the iClicksolutions.co.uk website is to funnel all potential clients towards a “Get a Quote Now” button or direct contact via phone and email. While custom quotes are often necessary for complex IT and EPOS solutions due to varying business needs, the complete lack of any pricing indication—even a “starting from” price, typical package costs, or a breakdown of hardware vs. software costs—is a notable concern.

• No listed prices for EPOS hardware: There are mentions of product names like “Z Pos 9000,” “Yuno1,” “Odysee Blk,” “Twist,” “J2 580,” and “Jazz” with image links, but no associated pricing.
• No software licensing costs: The website promotes “family of software Solutions” but provides no information on how this software is priced (e.g., one-time license, monthly subscription, per-terminal fee).
• No service fees: Installation, training, network design, VPN links, storage solutions, and decommissioning services are listed without any cost estimates.
• No support or maintenance fees: While support is implied, there’s no transparency on whether this is included, an extra charge, or part of a tiered service agreement.

This lack of transparency makes it challenging for potential customers to:

1. Budget Effectively: Businesses cannot determine if iClick Solutions’ offerings fall within their financial parameters without engaging in a direct sales inquiry.
2. Compare Services: Without pricing, it’s impossible to conduct a meaningful cost-benefit analysis against competitors who might offer similar services with transparent pricing models.
3. Gauge Value Proposition: Understanding the value of a solution often involves weighing its features and benefits against its cost. When the cost is unknown, the value proposition remains unclear.

In the modern B2B landscape, detailed pricing information or at least a clear framework for how pricing is determined is increasingly expected. Research from industry analysts consistently shows that 70-80% of B2B buyers now prefer to self-serve information, including pricing, rather than engage with a sales representative early in the buying process. Forcing an inquiry without any preliminary cost data can lead to friction and discourage potential clients who are in the initial research phase.

Impact on Customer Decision-Making

The absence of pricing information can lead to several negative impacts on customer perception and decision-making: Griptape.co.uk Review

• Perceived Lack of Transparency: It can create an impression that pricing is hidden or variable, potentially leading to mistrust.
• Increased Friction in Sales Process: It adds an extra, often unnecessary, step for customers who simply want to understand basic affordability before committing to a conversation.
• Difficulty in Shortlisting Vendors: Businesses often create a shortlist of potential vendors based on features and estimated costs. A company with no pricing information might be immediately excluded, regardless of the quality of its services, simply because it makes the initial comparison too difficult.
• Questionable Business Model: While not inherently unethical, a complete lack of pricing can make a business appear less established or less confident in its value proposition.

While some IT services are highly customised and require quotes, a professional website often offers ‘typical project costs,’ ‘hourly rates,’ or ‘package starting from’ prices to set expectations. For iClicksolutions.co.uk, the complete omission of such information puts them at a disadvantage compared to competitors who offer more transparent pricing structures, making it harder for potential clients to gauge if they are a viable option.

iclicksolutions.co.uk vs. Reputable Alternatives

When placing iClicksolutions.co.uk next to industry-leading EPOS and IT solutions providers, the differences in transparency, digital presence, and overall customer confidence become strikingly clear. While iClick Solutions presents itself as a local specialist, reputable alternatives often boast a global footprint, established trust mechanisms, and a much more comprehensive online experience.

Transparency and Pricing

• iClicksolutions.co.uk: Lacks any public pricing information. Customers must contact them directly for quotes, creating a barrier to entry for preliminary research and budgeting. There’s no clear indication of service tiers, hardware costs, or subscription models.
• Reputable Alternatives (e.g., EPOS Now, Square, Lightspeed POS): These providers are highly transparent with their pricing. They typically offer:
  • Tiered subscription plans: Clearly outlining features and costs per month (e.g., Square’s free basic POS, Lightspeed’s various retail/restaurant plans starting from specific price points).
  • Hardware costs: Detailed pricing for their POS hardware, payment terminals, and accessories.
  • Transaction fees: For payment processing, these are clearly stated (e.g., Square’s 1.75% per tap/chip/swipe in the UK).
  • Free trials: Many offer free trials to allow businesses to test the software before committing.
    This level of transparency empowers businesses to easily compare costs, features, and overall value propositions, reducing friction in the sales process.

Features and Scalability

• iClicksolutions.co.uk: Lists general services like “Epos Hardware & Software Sales,” “Network Design,” and “Storage & Back-up Solutions.” While they mention tailoring solutions for hospitality and retail, the specifics of their software features, integrations, or scalability are not detailed on the website. The information is high-level, making it difficult to understand the depth of their offerings.
• Reputable Alternatives: Provide extensive feature lists, often with demo videos, screenshots, and detailed specifications.
  • Comprehensive Features: They go beyond basic sales, offering advanced inventory management, detailed analytics, staff management, customer loyalty programs, online ordering integration, multi-location support, and API access for custom integrations.
  • Scalability: Solutions are built to scale from small pop-ups to large multi-site enterprises, with clear upgrade paths and flexible plans.
  • Specialisation: Many alternatives offer highly specialised versions for specific industries (e.g., Toast POS purely for restaurants, Vend for retail).

Customer Support and Resources

• iClicksolutions.co.uk: Provides phone and email contacts, and mentions a “Support Agent” download (an .exe file). There’s no public information on their support hours beyond general opening times, response times, or different levels of support.
• Reputable Alternatives: Excel in providing comprehensive support resources:
  • 24/7 Support: Many offer round-the-clock support via phone, email, and live chat.
  • Knowledge Bases: Extensive online help centres with articles, FAQs, and troubleshooting guides.
  • Webinars and Tutorials: Free educational content to help users get started and maximise the system.
  • Dedicated Account Managers: For larger clients, dedicated support personnel.
  • Community Forums: Platforms where users can share tips and get assistance.
    This robust support ecosystem is crucial for business continuity and problem resolution.

Trust and Reputation

• iClicksolutions.co.uk: Features one undated testimonial and redirects to Facebook for “latest installs and promotions.” There’s a lack of independent third-party reviews, case studies, or verifiable achievements on their main site, which limits their perceived credibility.
• Reputable Alternatives: Invest heavily in building trust:
  • Extensive Testimonials and Case Studies: Feature numerous, verifiable customer stories with quantifiable results, often across various industries.
  • Industry Awards and Recognitions: Highlight accolades from respected industry bodies.
  • Strong Review Presence: Actively encourage and display reviews on independent platforms like Trustpilot, G2, Capterra, and Google. Square, for example, has thousands of reviews with high ratings globally.
  • Media Mentions and Partnerships: Showcases their presence in reputable media and strategic collaborations.
    The difference in transparently showcasing a proven track record is immense, giving businesses a much clearer picture of what to expect from a partnership.

In essence, while iClicksolutions.co.uk might serve a very local niche, its digital presentation and operational transparency lag significantly behind more established and widely adopted EPOS and IT solutions providers. For businesses prioritising clear information, comprehensive features, robust support, and verifiable reputation, the alternatives offer a much more compelling and trustworthy proposition.

FAQ

What is iClicksolutions.co.uk?

iClicksolutions.co.uk is a privately owned company based in the United Kingdom that provides EPOS (Electronic Point of Sale) and IT solutions, including hardware, software, installation, maintenance, and repair services for individuals and businesses, primarily in the hospitality and retail sectors.

What services does iClicksolutions.co.uk offer?

iClicksolutions.co.uk offers a range of services including EPOS hardware and software sales, installation, and training, network design and implementation, wireless solutions, multi-site VPN links, storage and back-up solutions, and decommissioning and recycling of old EPOS equipment. They tailor solutions for various industries like bars, restaurants, grocery stores, and pharmacies. Premierlockers.co.uk Review

Is pricing information available on the iClicksolutions.co.uk website?

No, pricing information for any of iClicksolutions.co.uk’s products or services is not available directly on their website. Potential customers are directed to contact them for a quote.

How can I contact iClicksolutions.co.uk?

You can contact iClicksolutions.co.uk via phone at +44 121 288 3630 or +44 781 3010045, or by email at [email protected]. Their physical address is 215 Mill Street, Brierley Hill, West Midlands. DY5 2TJ.

What are the operating hours for iClicksolutions.co.uk?

iClicksolutions.co.uk’s stated opening times are Monday to Sunday, from 09:00 to 19:00.

Does iClicksolutions.co.uk offer remote support?

Yes, iClicksolutions.co.uk mentions offering remote support and provides a link to download a “Support Agent” executable file on their homepage for guided access and remote assistance.

Are there customer testimonials on the iClicksolutions.co.uk website?

Yes, there is one customer testimonial featured on the homepage of iClicksolutions.co.uk from a client named Mike, but it is a brief, undated statement without a full name or company verification. Glasstecwindows.co.uk Review

Does iClicksolutions.co.uk have a blog?

Yes, iClicksolutions.co.uk has a “Blog” link in its navigation menu. However, upon inspection, the blog page appears to be sparse and not actively maintained, lacking recent posts or comprehensive content.

What industries does iClicksolutions.co.uk serve?

iClicksolutions.co.uk primarily serves the hospitality and retail industries, including businesses such as bars, restaurants, grocery stores, pharmacies, laundrettes, takeaways, and pop-up events.

Does iClicksolutions.co.uk provide network design services?

Yes, iClicksolutions.co.uk lists “Network Design and Implementation & Wireless Solutions” as one of their core services for businesses.

Can iClicksolutions.co.uk help with old EPOS equipment?

Yes, iClicksolutions.co.uk offers services for the “Decommissioning & Recycling of your old Epos equipment.”

What are some ethical alternatives to iClicksolutions.co.uk for EPOS solutions?

Ethical and transparent alternatives include EPOS Now, Square POS, Lightspeed POS, SumUp, Zettle by PayPal, Vend by Lightspeed, and Clover, all of which offer more transparent pricing and comprehensive features. Airconsolutions.co.uk Review

How can I evaluate an IT and EPOS solutions provider?

To evaluate a provider, look for transparency in pricing, detailed service offerings, robust customer support with clear SLAs, verifiable social proof and case studies, experience and expertise in your industry, technological compatibility and scalability, strong security measures, and flexible contract terms.

Is iClicksolutions.co.uk suitable for multi-site businesses?

Yes, iClicksolutions.co.uk mentions offering “Multi-Site VPN links for Remote Administration,” suggesting they can support businesses with multiple locations.

Does iClicksolutions.co.uk offer hardware solutions?

Yes, iClicksolutions.co.uk explicitly states they provide “Epos Hardware & Software Sales” and lists specific hardware product names, although without detailed specifications or pricing.

Is it possible to cancel a service agreement with iClicksolutions.co.uk online?

Based on their website, there is no apparent online portal or self-service option for cancelling service agreements or subscriptions. Cancellation would likely require direct contact via phone or email, and adherence to specific contract terms.

Does iClicksolutions.co.uk offer data storage and backup solutions?

Yes, “Storage & Back-up Solutions” is listed as one of the services provided by iClicksolutions.co.uk. Bullinnsonning.co.uk Review

How does iClicksolutions.co.uk ensure customer satisfaction?

iClicksolutions.co.uk states their mission is “simple: keep you as a loyal and satisfied customer for years to come,” and they claim to use “only the highest quality parts available for both new and refurbished systems.” However, specific methodologies for ensuring long-term satisfaction are not detailed on the website.

Does iClicksolutions.co.uk provide tailored solutions?

Yes, the website mentions providing “Product & Services to Tailor for both Hospitality and Retail” and offering “EPoS solutions individually tailored to the way you work.”

What should I look for in a website for an IT solutions company to ensure legitimacy?

A legitimate IT solutions company website should ideally display clear pricing, detailed service descriptions, verifiable customer testimonials or case studies, information about their team and certifications, transparent terms and conditions, a clear support structure (including SLAs), and a professional, well-maintained online presence (including an active blog or news section).

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