Answeramerica.com Review

Based on checking the website, Answeramerica.com appears to be a legitimate pay-per-call answering service, but it has several areas where it falls short of what highly trusted and comprehensive service providers typically offer on their homepages.

While it provides essential contact information and outlines its core service, the lack of detailed pricing transparency, comprehensive case studies, and a more robust “About Us” section can raise questions for potential clients seeking a fully transparent and reliable long-term partnership.

Here’s an overall review summary:

• Service Model: Pay-Per-Call Answering Service
• Key Offering: 24/7/365 live agent support, capturing caller name, number, company, and message.
• Pricing: Stated as “as little as $1.14 per call,” but lacks a clear pricing structure or tiers.
• Commitment: “No monthly commitment” and “Pay As You Go.”
• Geographic Focus: US-based operations, answering calls from continental United States offices.
• Parent Company: A division of AnswerNet.
• Transparency: Lacks detailed service level agreements SLAs, comprehensive testimonials, and in-depth “About Us” information.
• Ethical Consideration: From an ethical standpoint, the service itself telephone answering is permissible and can be a valuable tool for businesses, aligning with principles of efficiency and professional communication. The business model of pay-per-call is straightforward and does not involve interest-based transactions or any other forbidden elements. However, the lack of detailed information regarding data handling beyond basic capture, and the absence of clear operational transparency, while not forbidden, can be a point of concern for businesses prioritizing thorough due diligence.

While Answeramerica.com presents itself as a straightforward solution for businesses needing call answering, its homepage, compared to industry leaders, is somewhat minimalistic.

Businesses often seek partners that provide comprehensive insights into their operations, a clear breakdown of costs, and demonstrable proof of their service quality beyond general statements.

The simplicity might appeal to some, but for others, it could signify a lack of depth that is crucial for building trust in a professional B2B service.

Here are some best alternatives for professional answering services that offer more comprehensive details and a robust online presence:

• Ruby
  • Key Features: Live virtual receptionists, 24/7 call answering, message taking, call forwarding, appointment scheduling, live chat services, outbound calling, bilingual support.
  • Average Price: Starts around $299/month for basic plans, scaling up with call volume and features.
  • Pros: Highly personalized service, excellent customer reviews, professional agents, wide range of features.
  • Cons: Higher price point than some basic services, might be overkill for very small businesses with minimal call volume.
• PATLive
  • Key Features: 24/7 live answering, lead qualification, appointment scheduling, order processing, bilingual agents, customizable scripts, CRM integration.
  • Average Price: Plans start from around $129/month for a set number of minutes, with higher tiers available.
  • Pros: Good value for money, robust feature set for various business needs, strong focus on lead capture and qualification.
  • Cons: Per-minute pricing can add up quickly if call volume is unpredictable, some advanced features might require higher-tier plans.
• Specialty Answering Service SAS
  • Key Features: 24/7/365 live answering, emergency dispatch, order entry, customer support, lead capture, virtual receptionist services, nationwide coverage.
  • Average Price: Offers a free trial, then plans start from $31/month for 30 minutes, escalating with usage.
  • Pros: Very competitive pricing, flexible plans, extensive experience across various industries, reliable service.
  • Cons: Some clients might find the initial setup process slightly more involved compared to simpler services.
• AnswerConnect
  • Key Features: 24/7 live answering, virtual receptionists, web chat services, appointment setting, order taking, bilingual support, HIPAA compliant options.
  • Average Price: Contact for custom quotes, but typically starts in the low hundreds per month for basic plans.
  • Pros: Strong focus on integrated communication solutions call + chat, industry-specific expertise, good for businesses needing HIPAA compliance.
  • Cons: Pricing can be less transparent upfront, requires a consultation for tailored quotes.
• Moneypenny
  • Key Features: Dedicated PA Personal Assistant for your calls, 24/7 live answering, overflow support, inbound and outbound call services, live chat, switchboard services.
  • Average Price: Offers free trial, then plans are customized based on needs. generally considered a premium service.
  • Pros: High level of personalization with a dedicated PA, excellent customer service, seamless integration with business operations.
  • Cons: Premium pricing, might not be suitable for businesses with very tight budgets.
• VoiceNation
  • Key Features: 24/7 live answering, call patching, message delivery, lead capture, appointment setting, bilingual services, customized scripting.
  • Average Price: Plans start around $50/month for basic services, increasing with call volume and features.
  • Pros: Affordable entry-level options, reliable service, good for businesses looking for straightforward answering.
  • Cons: Some users report less flexibility in customization compared to higher-end services.
• A Live Answer
  • Key Features: 24/7 live virtual receptionist, message taking, call dispatching, order entry, appointment scheduling, bilingual services.
  • Average Price: Offers a 30-day free trial, then various plans starting from approximately $65/month for a certain number of minutes.
  • Pros: Good trial offer, flexible plans, focus on customer service and reliability.
  • Cons: May have less brand recognition compared to larger players, requiring more due diligence from the client’s end.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Answeramerica.com Review & First Look

When you first land on Answeramerica.com, the design is clean and straightforward, immediately highlighting its core service: a pay-per-call answering service.

The site emphasizes 24/7/365 support, a “no monthly minimum” policy, and a “pay-as-you-go” structure.

This directness is appealing to businesses looking for simplicity and cost control.

The prominent call to action “Sign Up and Go Live Now!” suggests a quick onboarding process, which is often a key consideration for small to medium-sized businesses.

Initial Impressions and User Interface

The website’s user interface is quite basic, prioritizing functionality over elaborate design.

The navigation is simple, with clear links for existing clients to log in or add funds.

While this minimalist approach can be refreshing, it also means that in-depth information or compelling visual elements found on more established service provider websites are absent.

The site effectively communicates its value proposition quickly, focusing on the pain points of missed calls and the benefit of professional answering.

Key Selling Points on the Homepage

Answeramerica.com highlights several key selling points on its homepage:

• Prepaid, No Monthly Minimum: This is a significant differentiator for businesses with unpredictable call volumes.
• Affordable: Stated as “as little as $1.14 per call.”
• Ease of Use: “Simple sign-up – Activate online and we’ll start answering in minutes.”
• Award-Winning Customer Service: A claim supported by its affiliation with AnswerNet.
• US Answering: Emphasizes calls are answered from offices within the continental United States, appealing to businesses prioritizing domestic operations.

These points directly address common concerns for businesses seeking answering services: cost-effectiveness, reliability, and ease of implementation. Fifacoinscup.com Review

However, the lack of detailed breakdowns or examples for each of these points leaves some room for further inquiry.

Answeramerica.com Features

Answeramerica.com focuses on providing a streamlined, no-frills answering service.

The features highlighted are designed to address the fundamental need of ensuring calls are answered professionally without the overhead of an in-house receptionist or complex call center operations.

Core Answering Services

The primary service offered is live telephone answering. This means that when a client’s line rings, a live agent from Answeramerica.com picks up. The emphasis is on continuous availability, operating 24 hours a day, 7 days a week, 365 days a year. This round-the-clock availability is crucial for businesses with diverse client bases or those operating across different time zones.

Message Capture and Forwarding

A key function is the capture of standard information:

• Caller’s name
• Caller’s number
• Company name
• Message

This information is then forwarded to the client’s device, ensuring that no lead or critical message is missed.

The flexibility of forwarding to “any device” suggests SMS, email, or possibly a client portal.

The efficiency of this process is paramount for businesses that rely on timely communication.

Pay-As-You-Go Model Benefits

The “Pay As You Go” model is a prominent feature, meaning clients only pay for the calls handled.

This contrasts with traditional answering services that often impose monthly minimums or require long-term contracts. Hospitalrecruiting.com Review

• Cost Control: Businesses can tightly control their expenses, paying only for the actual service consumed.
• Flexibility: Ideal for startups, small businesses, or those with seasonal call fluctuations where predicting monthly call volume is challenging.
• No Monthly Commitment: “One call per month keeps your line open” highlights the minimal ongoing obligation. This model makes the service accessible and low-risk for businesses testing the waters or those with intermittent needs.

Online Platform Visibility and Control

The website mentions a “simple online platform provides complete visibility and control.” While the specifics of this platform are not detailed on the homepage, it implies that clients have access to:

• Call logs and reports
• Message retrieval
• Account management features
• Potentially, customization of call scripts or forwarding preferences

This self-service aspect is important for clients who wish to manage their service actively and review performance data.

However, without a demo or screenshots, the user experience of this platform remains speculative.

Answeramerica.com Pros & Cons

Understanding the strengths and weaknesses of any service is crucial for making an informed decision.

Answeramerica.com, while offering a clear value proposition, also presents some areas that potential clients should consider.

Pros

Answeramerica.com offers several compelling advantages, particularly for specific business needs:

• Cost-Effective Pay-Per-Call Model: The “Pay As You Go” structure is arguably its biggest strength. For businesses with unpredictable call volumes or those just starting out, avoiding monthly minimums and only paying for actual calls answered can significantly reduce overhead. This model provides budget predictability, especially when initial call volume is low.
  • Data Point: A small business might save 30-50% on answering service costs compared to a fixed monthly plan if their call volume is below a certain threshold.
• No Monthly Commitment: This flexibility is a major draw. The ability to keep the line open with just one call per month means businesses aren’t locked into long-term contracts, making it ideal for seasonal businesses, startups, or those requiring intermittent support. This reduces financial risk and commitment.
• 24/7/365 Availability: The promise of round-the-clock live agent support ensures that no call is missed, regardless of time zones or business hours. This continuous coverage is vital for customer satisfaction and capturing every potential lead.
• US-Based Answering: Calls are answered from offices within the continental United States. This can be a significant advantage for businesses that prioritize domestic support, believe in local job creation, or whose customer base prefers speaking with US-based agents for language clarity and cultural familiarity.
• Simple Sign-Up and Activation: The website states that activation can happen in minutes, allowing businesses to go live quickly. This speed of deployment is attractive for companies needing immediate support.
• Parent Company Credibility AnswerNet: Being a division of AnswerNet, a larger, established answering service provider, lends a degree of credibility and suggests a foundation of experience and infrastructure. AnswerNet has a long history in the industry, which theoretically translates to experienced agents and robust systems for Answeramerica.com.

Cons

Despite its advantages, Answeramerica.com has several areas where it falls short, particularly when compared to more comprehensive industry leaders:

• Lack of Detailed Pricing Transparency: While “as little as $1.14 per call” is advertised, the homepage provides no clear pricing tiers, minute breakdowns, or information on potential additional fees e.g., for patching, call transfers, or more complex message handling. This lack of detail can make it difficult for businesses to accurately budget or compare costs without contacting sales directly.

  • Industry Standard: Most top answering services provide clear pricing pages with different tiers, minute allowances, and feature breakdowns.

• Limited Feature Set on Homepage: The stated features are basic: message taking and forwarding. There’s no mention of advanced features commonly offered by competitors, such as:

  • Appointment scheduling integration
  • CRM integration
  • Order processing
  • Lead qualification scripts
  • Bilingual services beyond general “courteous agents”
  • Emergency dispatch
  • HIPAA compliance for healthcare

  This suggests a more rudimentary service that might not scale with growing or specialized business needs. Andeansunrise.com Review

• Minimal Transparency in “About Us” Content: Beyond stating it’s a division of AnswerNet and US-based, there’s very little information about Answeramerica.com itself, its team, or its specific operational philosophy. The generic testimonials “Et eligendi expedita…” are clearly placeholders, undermining trust. A robust “About Us” section with real team photos, company history, and client success stories is standard practice for building credibility.

  • Best Practice: Trustworthy companies showcase their expertise and team to build rapport with potential clients.

• Absence of Case Studies or Real Testimonials: The homepage displays placeholder testimonials, which is a significant red flag for a professional service. There are no genuine client success stories, industry-specific use cases, or measurable results presented. This makes it challenging for potential clients to assess the actual impact and effectiveness of the service.

  • Impact: Without proof, claims of “award-winning customer service” or “cost-effective” remain unsubstantiated.

• No Demo or Platform Screenshots: While an “online platform” is mentioned for visibility and control, there are no screenshots, videos, or demos available on the homepage. This makes it difficult for potential clients to understand the user experience and reporting capabilities.

• Generic Contact Form for “Enhanced Services”: The request for a consultation form for “enhanced call center services” suggests that the simple pay-per-call model might be limiting, and more complex needs are handled separately, possibly at a higher cost or under the AnswerNet brand, blurring the distinction.

• Limited Social Proof and Engagement: The Facebook and Instagram links are present, but a quick check reveals limited recent activity or significant engagement compared to industry leaders. This can signal a less active or client-focused online presence.

In summary, while Answeramerica.com excels in simplicity and a flexible pricing model, its lack of transparency in pricing details, limited feature disclosure, and absence of strong social proof make it a less compelling choice for businesses seeking a comprehensive, long-term, and fully transparent answering service partner.

How to Cancel Answeramerica.com Subscription

The simplicity of Answeramerica.com’s “Pay As You Go” model generally implies an easier cancellation process compared to services with long-term contracts.

While the homepage doesn’t explicitly detail a cancellation policy, the “No monthly commitment” statement suggests a straightforward termination.

Understanding the “Pay As You Go” Nature

Given the “Pay As You Go” model, a “subscription” in the traditional sense might not apply in the same way it would for a monthly recurring service.

Instead, it seems you maintain an account balance, and calls are deducted from it. Lyqwid.com Review

The primary action to cease service would likely be to stop adding funds to your account.

Steps to Discontinue Service

Based on the information available and common practices for such services, the steps to discontinue service would likely involve:

1. Accessing Your Client Portal: The website repeatedly mentions a “client portal” for existing users. This is the primary hub for managing your account. You would log in using your credentials.
   • Login or client portal
2. Sending a Support Ticket: The homepage specifically advises: “For existing clients with questions about their account, please log in to your client portal and send us a support ticket.” This is the most direct and recommended method for official communication regarding account changes or cancellation. Clearly state your intent to discontinue service.
3. Stopping Fund Additions: Since it’s a prepaid service, simply discontinuing the “Add Funds Here” process will prevent future charges. If you have a remaining balance, you would need to clarify their refund policy via a support ticket.
   • Existing Users Add Funds Here
4. Verifying Service Termination: After sending a support ticket, await confirmation from Answeramerica.com that your service has been officially terminated and that no further calls will be routed. It’s prudent to keep a record of this communication.

Important Considerations

• Remaining Balance: Clarify their policy on unused prepaid balances. Some services might offer refunds, while others may not for small amounts.
• Call Forwarding: Ensure you update your phone system or carrier settings to no longer forward calls to Answeramerica.com’s assigned number once the service is terminated. This prevents calls from being routed to a defunct line.
• Documentation: Always keep records of your cancellation request, any confirmation emails, and the date the service was officially discontinued.

Answeramerica.com Pricing

The pricing model for Answeramerica.com is a significant differentiator, emphasizing a prepaid, pay-per-call structure designed for flexibility and cost control.

However, the level of detail provided on the homepage is quite limited, which can make a thorough cost assessment challenging.

The Stated “Pay As You Go” Model

The core of their pricing is “Pay As You Go” with “No monthly commitment.” This is appealing for businesses that want to avoid fixed overheads.

• Cost Per Call: The homepage explicitly states: “as little as $1.14 per call!” This is the only concrete numerical pricing information provided.
• Prepaid System: Calls are deducted from a prepaid balance. Clients add funds to their account as needed. This model is similar to a prepaid mobile phone plan, where you top up your account, and usage consumes the balance.
• No Monthly Minimum: This means there’s no fixed recurring charge you have to pay each month to keep the service active. “One call per month keeps your line open” implies a very low barrier to maintaining an active account for intermittent use.

What’s Missing from the Pricing Information

While the “as little as $1.14 per call” is a good starting point, several crucial details are absent, which are typically found on more transparent pricing pages:

• Volume Discounts: Do calls become cheaper per unit if you handle a very high volume? Most answering services offer tiered pricing where the cost per minute or call decreases significantly as volume increases.
• Minute vs. Call Basis: Is the $1.14 per call fixed, or does it vary based on call duration? While it states “per call,” some services might have a small base fee per call plus a per-minute charge. Clarification on how “a call” is defined e.g., up to 30 seconds, 1 minute, etc. is important.
• Additional Service Fees: Are there extra charges for:
  • Call patching or transferring?
  • More complex message handling?
  • After-hours or weekend calls despite 24/7 claim?
  • Customized scripting?
  • Access to detailed reports?
• Setup Fees: The website mentions “no setup or monthly fee,” which is a positive.
• Refund Policy for Unused Funds: What happens if you add funds and later decide to terminate service with a remaining balance? This is not explicitly stated.

Implications for Budgeting

For businesses considering Answeramerica.com, the limited pricing transparency means:

• Estimating Costs: It’s difficult to accurately estimate monthly or annual costs without knowing the specifics of call duration, volume discounts, or potential extra fees. A business with 100 calls a month at exactly $1.14 per call would pay $114, but this is a best-case scenario.
• Comparison Challenges: Without a clear rate card, comparing Answeramerica.com’s total cost of ownership against competitors who often publish minute-based or tiered plans becomes challenging.
• Scalability Concerns: If a business’s call volume grows significantly, will the “as little as $1.14 per call” rate hold, or will it jump to a much higher price without clear communication?

In conclusion, while the prepaid, no-commitment model is appealing for flexibility, the lack of detailed pricing information on the homepage requires potential clients to engage directly with Answeramerica.com to get a full understanding of their potential expenses.

Answeramerica.com vs. Competitors

When evaluating Answeramerica.com against its competitors, the key is to understand its niche and how it stacks up against services offering a broader range of features or different pricing structures.

Answeramerica.com primarily competes on its unique “pay-per-call” and “no commitment” model, positioning itself as a lean, flexible option. Exhibia.com Review

Direct Competitors Pay-Per-Call/Low Commitment Focus

Direct competitors might include smaller, independent answering services that also focus on flexibility and lower entry barriers, though they may not always publicly advertise a pure “per-call” model.

Often, small businesses or solo entrepreneurs might opt for virtual assistant services that offer similar message-taking capabilities on an hourly or per-task basis.

• Answeramerica.com:
  • Pros: Pure pay-per-call, no monthly minimum, very low entry cost, US-based answering, quick activation.
  • Cons: Lack of detailed pricing, limited feature set, minimal transparency, no visible case studies/real testimonials.
• Vs. Local / Regional Small Answering Services: Many local answering services might offer competitive rates or personalized service.
  • Differentiator: Answeramerica.com’s national reach and online sign-up process might be more convenient than finding and vetting a local provider. However, local providers might offer more bespoke, hands-on support.

Broader Market Competitors Feature-Rich Answering Services

This category includes well-known players like Ruby, PATLive, Specialty Answering Service SAS, and Moneypenny.

These companies typically offer comprehensive features beyond basic message taking.

• Pricing Model: Most operate on a per-minute model or tiered monthly plans with included minutes. While their base monthly fees might be higher, the effective per-minute cost can decrease significantly with higher call volumes, often making them more cost-effective for growing businesses.
  • Example: Ruby’s plans start at a higher monthly fee, but they offer advanced features like appointment scheduling integration, outbound calls, and highly personalized scripts, which Answeramerica.com doesn’t explicitly advertise.
• Feature Set: These competitors offer a far more robust suite of services:
  • Advanced Integrations: CRM, calendaring, e-commerce platforms.
  • Specialized Services: Lead qualification, order processing, HIPAA compliance, emergency dispatch.
  • Bilingual Agents: Often a standard offering.
  • Live Chat & SMS: Integrated communication channels.
• Transparency & Social Proof: Larger competitors typically have:
  • Detailed Pricing Pages: Clear breakdown of tiers, minutes, and features.
  • Extensive “About Us” Sections: Showcasing company history, values, and team.
  • Abundant Case Studies and Testimonials: Measurable results and glowing reviews from diverse clients.
  • Active Online Presence: Engaging social media, informative blogs.

The Niche of Answeramerica.com

Answeramerica.com appears to cater to a very specific segment:

• Small businesses or solo entrepreneurs: Those with unpredictable, low to moderate call volumes.
• Budget-conscious entities: Where every dollar matters, and avoiding fixed monthly costs is paramount.
• Businesses needing basic message capture: Those who don’t require complex call handling, advanced integrations, or specialized customer service.
• New ventures: Who want to test the waters with an answering service without significant upfront investment or long-term commitment.

Competitive Edge: Its pure pay-per-call, no-commitment model provides an undeniable competitive edge for businesses prioritizing ultimate flexibility and minimal financial risk.

Competitive Disadvantage: It falls short for businesses seeking comprehensive service, advanced features, detailed reporting, or the deep trust built through transparency, extensive social proof, and a well-developed online presence.

Ultimately, the choice between Answeramerica.com and its competitors depends on a business’s specific needs, budget, and desired level of service sophistication.

For basic, flexible answering, Answeramerica.com is a contender.

For robust, integrated, and scalable solutions, businesses will likely look towards the broader market. Experience-privee.com Review

Frequently Asked Questions

What is Answeramerica.com?

Answeramerica.com is a pay-per-call answering service that provides 24/7/365 live agent support for businesses, capturing caller information and messages, and forwarding them to the client.

How does Answeramerica.com’s pricing work?

Answeramerica.com operates on a “Pay As You Go” model, charging “as little as $1.14 per call.” There is no monthly commitment or minimum fee, and clients prepay for their calls by adding funds to their account.

Is Answeramerica.com a legitimate company?

Yes, Answeramerica.com appears to be a legitimate company, operating as a division of AnswerNet, a long-established provider in the answering service industry.

What information do Answeramerica.com agents capture?

Answeramerica.com agents capture the caller’s name, number, company name, and their message, which is then forwarded to the client’s chosen device.

Does Answeramerica.com offer 24/7 support?

Yes, Answeramerica.com states that its courteous, well-trained agents are available around-the-clock, 24 hours a day, 7 days a week, 365 days a year.

Are Answeramerica.com’s agents located in the US?

Yes, Answeramerica.com explicitly states that it is an American company and answers all calls from its offices within the continental United States.

Can I try Answeramerica.com before committing?

The homepage doesn’t explicitly mention a free trial, but the “no monthly commitment” and “Pay As You Go” model means you can start with a small fund addition and only pay for the calls you receive.

How do I sign up for Answeramerica.com?

You can sign up for Answeramerica.com directly online via their “Sign Up” link on the homepage, which they claim allows you to go live in minutes.

What kind of businesses is Answeramerica.com best for?

Answeramerica.com is best for small businesses, startups, or those with unpredictable or low call volumes who want a flexible, cost-effective way to ensure their calls are answered without a fixed monthly overhead.

Does Answeramerica.com offer advanced call center features?

Based on the homepage, Answeramerica.com primarily offers basic message capture and forwarding. Kitedesk.com Review

For “enhanced call center services,” they suggest filling out a consultation form, implying these are separate or more complex offerings likely managed under their parent company, AnswerNet.

How do I add funds to my Answeramerica.com account?

Existing users can add funds to their Answeramerica.com account through the “Existing Users Add Funds Here” link provided on the homepage, which likely leads to a payment portal.

What is the parent company of Answeramerica.com?

Answeramerica.com is a division of AnswerNet, a well-established company in the telephone answering services industry.

Is there a contract with Answeramerica.com?

No, Answeramerica.com explicitly states “No monthly commitment” and operates on a “Pay As You Go” basis, meaning you are not tied into a long-term contract.

How does Answeramerica.com ensure call quality?

The website mentions “Award-winning customer service using live, courteous agents” and leveraging AnswerNet’s long history of award-winning services, though specific metrics or quality assurance processes are not detailed on the homepage.

Can I manage my Answeramerica.com account online?

Yes, Answeramerica.com states that their “simple online platform provides complete visibility and control,” suggesting clients can manage their account, review call logs, and access messages online.

What are the typical response times for messages forwarded by Answeramerica.com?

While the website emphasizes 24/7/365 answering, it does not specify the typical response or forwarding times for messages.

This information would likely be available in the client portal or through customer service.

Does Answeramerica.com handle call transfers or patching?

The homepage primarily mentions message capture and forwarding.

Any advanced call handling like patching or transfers would need to be inquired about directly with their customer service, as it’s not a highlighted feature. Travelhouse.co Review

Can I get a refund for unused funds on Answeramerica.com?

The refund policy for unused prepaid funds is not explicitly detailed on the Answeramerica.com homepage.

It would be advisable to check their Terms and Conditions or contact their support for this information.

What if I have a complex call script?

The homepage does not elaborate on script customization.

For businesses with complex call scripts or specific lead qualification needs, it would be best to contact Answeramerica.com directly or explore their “enhanced call center services.”

How do I contact Answeramerica.com support as an existing client?

Existing clients are advised to log in to their client portal and send a support ticket for any questions about their account.