Shanghai-taxi.com Review

Based on checking the website Shanghai-taxi.com, it appears to be a legitimate service offering transportation in Shanghai and surrounding areas.

The site provides a comprehensive overview of its services, fleet options, and pricing structures, making it a viable option for travelers seeking private car services.

Here’s an overall review summary:

Service Offerings: Extensive, including airport transfers, city transportation, inter-city transfers, group event transport, and private tours.
Fleet Variety: Offers a range from Economy Sedans to Stretch Limousines and Passenger Vans/Buses.
Pricing Transparency: Clear rate tables for various services, with estimated USD conversions though final rates are in CNY.
Customer Support: Provides contact information, operating hours, and options for quotes and reservations.
Experience: Claims 11 years in business and has served over 100,000 foreign travelers, including major MNCs.
Driver Quality: Emphasizes friendly, English-speaking, and experienced drivers or live English interpreters.
Ownership: States it is an “American owned company.”
Testimonials: Features numerous positive testimonials.
Ethical Considerations: The service itself transportation is generally permissible and focuses on convenience and efficiency for travelers. No red flags concerning unethical practices were immediately apparent from the website’s content.

The detailed explanations on the site, combined with the stated experience and client base, suggest a professional operation.

They’ve laid out their services, fleet, and pricing in a straightforward manner, which is crucial for building trust with potential customers.

0.0

0.0 out of 5 stars (based on 0 reviews)

Excellent0%

Very good0%

Average0%

Poor0%

Terrible0%

There are no reviews yet. Be the first one to write one.

Amazon.com: Check Amazon for Shanghai-taxi.com Review
Latest Discussions & Reviews:

The provision of English-speaking drivers and interpreters is a significant advantage for foreign travelers in a non-English-speaking country.

However, as with any online service, it’s always prudent to cross-reference with independent reviews and user experiences beyond the site’s own testimonials to get a complete picture.

Here are some alternatives for ground transportation and travel services, focusing on global and ethical options:

Blacklane
- Key Features: Professional chauffeurs, global network, pre-booked rides, high-end vehicles, fixed pricing.
- Average Price: Varies significantly by location and vehicle class, often premium.
- Pros: Reliability, consistency in service quality, luxury experience, 24/7 customer support.
- Cons: Higher price point than standard taxis, less flexible for spontaneous changes.
GroundLink
- Key Features: Worldwide car service, on-demand and pre-scheduled options, diverse fleet, loyalty program.
- Average Price: Competitive for professional car services, varies by city and vehicle.
- Pros: Wide coverage, corporate solutions, easy booking via app/web, reliable.
- Cons: Can be more expensive than local ride-hailing, cancellation policies can be strict.
Rentalcars.com
- Key Features: Car rental aggregator, compares prices from major rental companies, wide selection of vehicles.
- Average Price: Varies widely by location, car type, and rental duration.
- Pros: Excellent for self-driven travel, competitive pricing, diverse car options, global reach.
- Cons: Requires driving yourself, can involve complex insurance options, local driving laws can be challenging.
Expedia Car Rentals
- Key Features: Integrates car rentals with flight/hotel bookings, large inventory, user reviews.
- Average Price: Highly variable based on demand, location, and vehicle type.
- Pros: Convenience of bundled travel, good for comparing major brands, rewards points.
- Cons: Less specialized for chauffeur services, focuses more on self-drive options.
Klook Transportation services
- Key Features: Focus on travel activities and local experiences, including private transfers and car charters in Asia.
- Average Price: Varies by route and vehicle, generally competitive for regional travel.
- Pros: Strong presence in Asian markets, user-friendly interface, diverse travel options.
- Cons: Less established in Western markets for transportation, reviews can be mixed for local operators.
GetYourGuide Transfers & Car Services
- Key Features: Curated experiences and transfers, reliable local partners, diverse range from shuttles to private cars.
- Average Price: Dependent on service and location, often comparable to Klook.
- Pros: Focus on quality and vetted operators, good for travelers looking for more than just a ride.
- Cons: Primarily focused on tourist-centric transfers, might not be ideal for everyday business use.
Trip.com Car Rental & Transfer
- Key Features: Comprehensive travel platform, including car rentals and private transfers, strong in Asian markets.
- Average Price: Competitive, often offering good deals for travel within Asia.
- Pros: Integrated travel booking, extensive network in China and Asia, user-friendly.
- Cons: Interface can sometimes be overwhelming due to many options, customer service experience can vary.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Shanghai-taxi.com Review: A Closer Look at Ground Transportation in the Pearl of the Orient

Navigating a bustling metropolis like Shanghai can be a daunting task, especially for foreign travelers.

This is where services like Shanghai-taxi.com aim to step in, offering private ground transportation solutions.

Based on a thorough review of their website, shanghai-taxi.com presents itself as a well-established and professional entity in the Shanghai ground transportation market.

With claims of 11 years in the business and serving over 100,000 foreign travelers, including major multinational corporations like Siemens, GM, and Intel, they clearly position themselves as a reliable option for both business and leisure travelers.

Shanghai-taxi.com Services and Offerings

Shanghai-taxi.com has laid out a comprehensive suite of services designed to cover various travel needs within Shanghai and beyond. Playktp.com Review

Their offerings are clearly categorized, which is a good sign for user experience and transparency.

Airport Transfers: Seamless Arrivals and Departures

They prominently feature airport transfer services to both Shanghai Pudong International Airport PVG and Shanghai Hongqiao International Airport.

This is a critical service for international travelers, and the website highlights their commitment to “excellent shanghai airport transportation.” The emphasis on “professional drivers” and many being able to “speak competent English” addresses a key concern for non-Chinese speaking visitors.

Pudong PVG Airport: Covers both pick-up and drop-off, a standard offering for major airports.
Hongqiao Airport: Similar to PVG, catering to both domestic and some international flights.
Driver Proficiency: The mention of English-speaking drivers is a significant value proposition, distinguishing them from typical local taxis.

Transportation Within Shanghai City Limit: Your Urban Navigator

For those with tight schedules or needing to navigate the city efficiently, the “Transportations Within Shanghai City Limit” service is crucial.

They understand the importance of “on-time arrivals” for business travelers, which speaks to their professionalism. Sitdownny.com Review

Business Focus: Geared towards individuals attending “important meetings and meeting key customers.”
Flexibility: While not explicitly stated here, the “One Day Reservation” option implies flexibility for extended city use.

Transportations to Neighboring Cities: Bridging the Distance

Shanghai-taxi.com also provides services to neighboring cities such as Nanjing, Suzhou, and Hangzhou.

Given that direct flights between Shanghai and these cities might be limited, private car services become “an essential transportation means,” especially for business travelers.

Inter-City Travel: Caters to the demand for efficient travel between major economic hubs.
Business Necessity: Positions car travel as a practical solution for regional corporate needs.
Convenience: Offers a door-to-door solution, avoiding the complexities of public transport for longer distances.

Group Events: Corporate and Convention Support

Their “Group events corporate meeting, conventions and trade show” service indicates their capacity to handle larger-scale transportation needs.

They boast “many well maintained vehicles including buses, sedans, minivans and limos,” suggesting a robust fleet capable of accommodating various group sizes.

Diverse Fleet: Confirms availability of different vehicle types suitable for group transport.
Professional Recognition: Claims to be “recognized as one of the best throughout Shanghai,” a bold statement indicating confidence in their service quality.
Event-Specific: Tailored for the demands of corporate events, which often require coordinated logistics.

Private Tour: Personalized Shanghai Exploration

Finally, the “Private Tour” option allows travelers to explore Shanghai at their own pace. Devmanextensions.com Review

The promise of “very flexible” prices and the “freedom to choose the vehicle you prefer from a large” selection are appealing for those seeking a customized sightseeing experience.

Customization: Focus on client preferences for vehicle and itinerary.
Flexibility: Offers adaptability in pricing and tour planning.
Comfort: Implies a more relaxed and personalized way to experience the city.

Shanghai-taxi.com Fleet and Vehicle Options

A significant aspect of any transportation service is its fleet.

Shanghai-taxi.com provides a transparent overview of the vehicle types they offer, catering to different budgets and passenger requirements.

This shows a well-thought-out approach to meeting diverse customer needs.

Economy Sedans: Practical and Affordable

The Economy Sedans are presented as a cost-effective solution for individual or small group travel. Nationalsjp.org Review

These are typically standard cars suitable for most airport transfers or short city trips.

Cost-Effective: Ideal for budget-conscious travelers.
Standard Comfort: Offers basic, comfortable transportation.
Common Use: Perfect for typical point-to-point journeys.

Luxury Sedans and Limousines: Executive Comfort

For those seeking a more premium experience, Luxury Sedans and Limousines are available.

These cater to business executives or travelers who prioritize comfort and a higher level of service.

Enhanced Comfort: Provides a more spacious and refined ride.
Professional Image: Suitable for corporate clients or special occasions.
Premium Pricing: Reflects the higher standard of vehicle and service.

SUV Limousine and Stretch Limousines: Group and Special Occasions

The inclusion of SUV Limousines and Stretch Limousines points to their ability to serve larger groups or cater to special events that demand a grander mode of transport.

Larger Capacity: Ideal for small to medium-sized groups.
Event-Oriented: Suitable for weddings, corporate events, or VIP transport.
Unique Experience: Offers a distinctive travel option not typically found with standard taxi services.

Passenger Vans and Buses: Group Travel Solutions

For significant group travel, whether for corporate events or large family tours, Passenger Vans and Buses are essential. Page1clients.com Review

This demonstrates their capability to handle logistics for larger parties.

High Capacity: Designed for accommodating numerous passengers and their luggage.
Group Coordination: Facilitates seamless transport for delegations or tour groups.
Practicality: A sensible choice for efficiency when moving many people.

Shanghai-taxi.com Pricing and Transparency

One of the most critical factors for any traveler is pricing.

Shanghai-taxi.com addresses this by providing a detailed rate table on their website, which is a strong indicator of transparency and professionalism.

They clearly outline prices for various services and vehicle types.

Transparent Rate Table: What You See Is What You Get

The website features a comprehensive table displaying rates for airport transfers, inter-city transport, and day reservations. Printmotor.com Review

This clarity helps customers estimate costs upfront, which is valuable for planning.

Fixed Rates: For many services, offering peace of mind from unexpected surges.
Vehicle-Specific Pricing: Rates vary by Economy Sedan, Luxury Car, and Mini Van, allowing choice based on budget and need.
Currency Conversion: While final rates are in CNY RMB, they provide estimated USD conversions, noting potential fluctuations. This is a thoughtful touch for international clients.

Airport Transfer Rates: Example Breakdown

Shanghai Pudong Airport Pickup and drop-off:
- Economy Sedans: CNY 385 ~US$61
- Luxury Cars: CNY 525 ~US$83
- Mini Van: CNY 485 ~US$76
Shanghai Hongqiao Airport Pickup and drop-off:
- Economy Sedans: CNY 250 ~US$40
- Luxury Cars: CNY 375 ~US$60
- Mini Van: CNY 350 ~US$56

Inter-City Transportation Rates: Sample

Hangzhou city transportation:
- Economy Sedans: CNY 1400 ~US$222
- Luxury Cars: CNY 1700 ~US$270
- Mini Van: CNY 1700 ~US$270
Su Zhou city transportation:
- Economy Sedans: CNY 800 ~US$117
- Luxury Cars: CNY 1200 ~US$190
- Mini Van: CNY 1200 ~US$190

Day Reservation Rates: Flexibility for Extended Use

Within City Limit <=8 hours and 80 KM:
- Economy Sedans: CNY 900 ~US$143
- Luxury Cars: CNY 1250 ~US$198
Outside City Limit <=8 hours: These rates include a base fee plus an additional charge per kilometer over 80KM. This flexible structure is crucial for longer trips, preventing unexpected costs.
- Economy Sedans: CNY 900 ~US$143 + CNY 5 for every KM over 80KM
- Luxury Cars: CNY 1250 ~US$198 + CNY 10 for every KM over 80KM
- Mini Van: CNY 1200 ~US$190 + CNY 6 for every KM over 80KM

Request a Quote vs. Make a Reservation

The website offers two clear pathways for booking:

Make a Reservation: For services where the rates are known and listed in the table. This streamlines the booking process for standard requests.
Request A Quote: For services not explicitly listed or if there are uncertainties about rates. This shows flexibility for customized or complex requests.

shanghai-taxi.com Pros & Cons

When evaluating any service, it’s crucial to weigh the advantages and disadvantages.

Based on the information presented on shanghai-taxi.com, here’s a breakdown of its notable pros and potential cons.

Pros: What Shanghai-taxi.com Does Well

Shanghai-taxi.com appears to be well-structured and customer-focused, particularly for foreign travelers. Giftkeys.com Review

Clear Service Offerings: The website explicitly details a wide range of services, from airport transfers to private tours and corporate events. This transparency helps users quickly identify if their needs can be met.
- Specific examples: Airport pickups, city-to-city transfers, and hourly bookings are all clearly defined.
Transparent Pricing: A detailed rate table with approximate USD conversions is provided, which is a significant plus for international clients who want to understand costs upfront. This minimizes surprises.
- Rate clarity: Prices for different vehicle types and destinations are clearly listed.
- No hidden fees implied: The clear rate structure suggests a commitment to upfront pricing.
Extensive Fleet Options: The availability of economy sedans, luxury cars, vans, and buses means they can cater to diverse needs, from individual travelers to large groups.
- Scalability: Ability to serve both small and large parties.
- Choice: Customers can select vehicles based on budget and comfort preferences.
English-Speaking Drivers/Interpreters: This is a major advantage for foreign visitors in China, where language barriers can be a significant challenge. It enhances comfort and safety.
- Communication Ease: Reduces potential misunderstandings and improves the travel experience.
- Customer-centric: Shows an understanding of the specific needs of their target audience.
Long-Standing Business & Experience: Claims of 11 years in operation and serving over 100,000 foreign travelers, including major MNCs like Siemens and Intel, lend credibility and suggest a proven track record.
- Reliability: Implies a stable and experienced service provider.
- Trustworthiness: A history of serving large corporations can build confidence.
Positive Testimonials: The website features numerous positive reviews from satisfied clients, some dating back to 2017. While these are self-selected, they provide a snapshot of customer satisfaction.
- Social Proof: Helps potential clients feel more comfortable with the service.
- Customer Loyalty: Several testimonials mention repeat business, indicating good service quality.
American-Owned Company: This detail might appeal to some Western travelers, possibly implying certain service standards or communication styles.
- Cultural Alignment: Could signify a better understanding of Western customer expectations.
- Trust Factor: Some clients might prefer dealing with a company with Western affiliations.
Multiple Contact Options: Provides a phone number, email address, and a physical address, making them accessible for inquiries and support.
- Accessibility: Easy to reach for questions or issues.
- Professional Presence: A physical address adds to legitimacy.

Cons: Areas for Potential Improvement or Caution

While the website presents a strong case, there are a few areas that could raise questions or require further investigation for potential customers.

Testimonial Dates: While positive, all displayed testimonials are dated September 15, 2017. This uniformity and age over 6 years old could raise questions about current customer satisfaction or the freshness of feedback.
- Lack of Recency: Newer reviews would provide a more up-to-date picture.
- Authenticity Perception: Uniform dates can sometimes appear curated, even if genuine.
Limited Online Booking Functionality: While there are “Make a Reservation” and “Request a Quote” links, the immediate booking process details aren’t fully transparent without clicking through. Users might prefer a more integrated, real-time booking system akin to modern travel platforms.
- Click-through Required: Doesn’t allow for instant booking directly from the rates page.
- No Real-time Availability: The website doesn’t indicate real-time vehicle availability.
Reliance on Email/Phone for Quotes: For services not in the rate table, a quote request involves submitting a form, which might lead to delays compared to instant quote generators.
- Delayed Response: Not ideal for urgent or last-minute bookings.
- Less Automated: Requires manual processing for non-standard requests.
Website Design Feels Slightly Dated: While functional, the overall aesthetic and user interface could benefit from a modern refresh to compete with sleek, contemporary travel platforms. This might impact user perception of professionalism.
- Modernization: An updated design could enhance user trust and experience.
- Competitive Edge: Modern UI/UX is increasingly important in the online travel sector.
No Direct Chat Support: The website doesn’t appear to offer live chat functionality, which is common for immediate inquiries in the online service industry.
- Instant Support: Lack of live chat means users must rely on phone or email for quick questions.
No Clear Refund or Cancellation Policy: While there’s a “Terms of Use” link, the main pages don’t highlight key policies like cancellation terms or refund processes. This information is critical for traveler confidence.
- Policy Transparency: Crucial for managing expectations and avoiding disputes.
- Booking Confidence: Clear policies encourage bookings, especially for high-value services.

Shanghai-taxi.com vs. Other Transportation Services in Shanghai

When choosing ground transportation in a city like Shanghai, travelers have several options, ranging from traditional taxis to ride-hailing apps and private car services.

Understanding how Shanghai-taxi.com stacks up against these alternatives can help in making an informed decision.

Traditional Shanghai Taxis

Pros:

Readily Available: Can be hailed on the street in most populated areas.
Regulated Fares: Fares are metered and regulated by the city.
Cost-Effective for Short Distances: Generally the cheapest option for quick, unplanned trips.

Cons: Coutellerie-lethiernois.com Review

Language Barrier: Most drivers do not speak English, making communication challenging for foreign travelers.
Cash/Local Payment Methods: Many traditional taxis primarily accept cash or local payment apps WeChat Pay, Alipay, which can be an issue for foreigners without local accounts.
Quality Variance: Vehicle quality and driver professionalism can vary widely.
Booking Difficulty: Cannot be pre-booked in English easily.
Navigation Issues: Drivers might not be familiar with all specific foreign addresses or may require Chinese characters.

Ride-Hailing Apps e.g., Didi Chuxing

Convenience: Easy to book via smartphone app, with GPS navigation.
Payment Integration: Supports online payments, reducing the need for cash.
English Interface: Didi offers an English version of its app.
Cost-Effective: Often cheaper than private car services, especially for standard options.
Account Setup: Requires a local phone number and often a Chinese bank account or foreign credit card that works seamlessly. This can be a hurdle for new visitors. Carsni.uk Review
Driver Language: While the app has English, direct communication with drivers might still be limited.
Surge Pricing: Prices can increase significantly during peak hours or bad weather.
Vehicle Access: Sometimes challenging to locate your specific vehicle in crowded areas.

Shanghai-taxi.com Private Car Service

English-Speaking Drivers/Interpreters: A significant advantage for foreign travelers, ensuring clear communication and reducing stress.
Pre-Bookable: Allows for scheduling rides in advance, crucial for airport transfers or important meetings. Northseaclothing.com Review
Fixed Pricing mostly: Offers transparency on costs, especially for standard routes, avoiding meter surprises or surge pricing.
Comfort and Fleet Variety: Provides a range of vehicle options, from economy to luxury, and larger vehicles for groups.
Professionalism: Aims for a higher standard of service, emphasizing punctuality and comfort.
Corporate Focus: Well-suited for business travelers and corporate events, with a track record of serving MNCs.
Higher Cost: Generally more expensive than traditional taxis or basic ride-hailing services. Rktrapp.com Review
Less Spontaneous: Requires pre-booking, not ideal for immediate, on-the-spot travel needs.
Potential for Delays: While aiming for punctuality, relying on a pre-booked service means less flexibility for last-minute changes compared to hailing a taxi.
Website Experience: While functional, the interface might feel slightly less modern than global apps.

Conclusion on Comparison

Shanghai-taxi.com positions itself as a premium, reliable, and convenient option for foreign travelers, particularly those on business or desiring a higher level of service and comfort. Its key differentiating factors are the English-speaking drivers and the ability to pre-book with transparent, often fixed, pricing. While more expensive than local alternatives, the value proposition lies in reducing language barriers, ensuring punctuality, and providing a hassle-free experience, which can be invaluable in a foreign country. For travelers who prioritize ease and reliability over the absolute lowest cost, Shanghai-taxi.com appears to be a strong contender.

How to Book Shanghai-taxi.com Services

Booking a service with Shanghai-taxi.com appears to be a straightforward process, primarily divided into two main pathways depending on whether you know the rate for your desired service or need a custom quote. Rdevine.com Review

The website clearly lays out these options, aiming to make the process as seamless as possible for international clients.

Making a Reservation When Rates Are Known

If you have already consulted the “Rates” section of the website and identified the specific service and vehicle type you require, along with its corresponding price, the “Make a Reservation” option is your go-to.

Select Service and Vehicle: Navigate to the “Rates” page and choose the specific service e.g., Shanghai Pudong Airport pickup and the vehicle type e.g., Economy Sedans, Luxury Cars, or Passenger Vans.
Click on Rate: The pricing figures in the rate table are hyperlinked. Clicking on the specific price for your chosen service and vehicle will likely redirect you to a reservation form.
Complete the Reservation Form: This form will typically ask for essential details such as:
- Contact Information: Your name, email address, phone number.
- Service Details: Date and time of service, pickup location, drop-off location, flight number for airport transfers.
- Vehicle Preference: Confirms the type of vehicle you selected.
- Special Instructions: Any specific requests or notes for the driver.
Confirmation: After submitting the form, you would generally receive a confirmation email or communication from Shanghai-taxi.com regarding your booking. This might involve a payment link or instructions.

Requesting a Quote for Unlisted Services or Inquiries

For services that are not explicitly detailed in the rate table, or if you have specific inquiries or complex travel needs that require a tailored price, the “Request A Quote” option is provided.

Access the Quote Form: Click on the “Request A Quote” link on the homepage or in the navigation menu.
Provide Detailed Information: This form is likely more open-ended, allowing you to describe your requirements comprehensively. You should include:
- Type of Service: Describe what you need e.g., multi-stop city tour, specific corporate event transport.
- Dates and Times: Indicate your preferred schedule.
- Number of Passengers: Crucial for vehicle allocation.
- Specific Locations/Itinerary: Provide as much detail as possible to get an accurate quote.
- Contact Details: Ensure they can reach you with the quote.
Await Response: After submission, the company will review your request and get back to you with a customized quote and further instructions. This process might take some time, so it’s advisable to submit quote requests well in advance of your travel date.

General Booking Considerations

Payment: While the website mentions rates in CNY, the payment methods are not explicitly detailed on the main page. Typically, international credit cards or bank transfers might be accepted for pre-booked services. Clarifying this during the booking or quote process is advisable.
Advance Booking: Especially for group events, private tours, or specific vehicle types like stretch limousines, booking well in advance is recommended to ensure availability.
Confirmation Details: Always double-check all details in the confirmation email or communication, including dates, times, locations, and pricing, to avoid any discrepancies.

The two-pronged approach to booking—direct reservation for standard services and a quote request for custom needs—makes the process flexible, catering to different types of travelers and their specific requirements.

How to Handle Changes or Cancellations with Shanghai-taxi.com

When dealing with travel plans, flexibility is key. Swandetective.com Review

Changes to itineraries, flight delays, or unexpected cancellations can happen.

Therefore, understanding Shanghai-taxi.com’s policies regarding modifications or cancellations is crucial for a smooth experience.

Based on the provided website text, direct information about cancellation or change policies is not immediately visible on the main pages, which points to the need for proactive communication.

Lack of Explicit Cancellation Policy on Homepage

The website does not explicitly feature a prominent “Cancellation Policy” or “Change Policy” section on its main pages.

While there is a “Terms of Use” link in the footer, critical operational policies like cancellations or refunds are often buried within such documents. Tftinstitute.com Review

This means customers should proactively seek this information.

Recommended Steps for Changes or Cancellations

Review Terms of Use: Before booking, or as soon as a change is anticipated, click on the “Terms of Use” link located in the footer of the website. This document is legally binding and should contain the official policies regarding cancellations, refunds, and modifications. Pay close attention to:
- Cancellation Deadlines: How far in advance must you cancel to avoid penalties?
- Refund Eligibility: Are refunds offered, and under what conditions e.g., full, partial, or credit?
- Change Fees: Are there fees for modifying your booking e.g., changing pickup time, date, or vehicle?
- No-Show Policy: What happens if you don’t show up for your scheduled service?
Contact Customer Service Immediately: The most effective way to handle any change or cancellation is to contact Shanghai-taxi.com’s customer service directly and as soon as possible.
- Phone Call: Their “How to Contact Us” section provides a phone number. Given their operating hours Monday-Sunday, 9:00 a.m.-10:00 p.m. APAC Time, a call might be the quickest way to get a real-time response.
  - Preparation: Have your booking confirmation number, original booking details, and the specifics of your change or cancellation ready.
  - Record Keeping: Note down the name of the representative you spoke with, the date and time of the call, and a summary of the conversation.
- Email: If the change isn’t urgent or if outside operating hours, sending an email through their “Contact Us” form or directly to their stated email address if provided is a good alternative.
  - Detailed Request: Clearly state your booking reference, the reason for the change/cancellation, and the new details if applicable.
  - Proof: Email provides a written record of your communication.
Confirm the Change/Cancellation in Writing: Always request a written confirmation via email of any changes or cancellations. This serves as proof and protects you in case of any future disputes.

Important Considerations

Time Zones: Be mindful of the “APAC Time” operating hours when contacting them, especially if you are in a different time zone.
Last-Minute Changes: While the service aims for punctuality, last-minute changes might be subject to stricter policies or additional fees, especially if a driver has already been dispatched.
External Factors: For flight delays, while they mention tracking flights, directly informing them is always best practice.

In essence, while Shanghai-taxi.com presents a professional service, the onus is on the customer to seek out and understand their specific change and cancellation policies, and to communicate proactively with their customer service for any modifications to bookings. Homebuild.info Review

FAQ

What services does Shanghai-taxi.com offer?

Shanghai-taxi.com offers a range of private ground transportation services, including airport transfers Pudong and Hongqiao, transport within Shanghai city limits, transport to neighboring cities like Hangzhou, Suzhou, group event transportation for corporate meetings and trade shows, and private tours within the greater Shanghai area.

Does Shanghai-taxi.com provide English-speaking drivers?

Yes, Shanghai-taxi.com emphasizes that they provide friendly English-speaking and experienced drivers or live English interpreters during trips and tours at an affordable price, which is a significant advantage for foreign travelers.

How long has Shanghai-taxi.com been in business?

Shanghai-taxi.com states they have been in business for 11 years, having served over 100,000 foreign travelers, including major multinational corporations.

How can I make a reservation with Shanghai-taxi.com?

You can make a reservation by clicking the “Make a Reservation” link on their website if you know the rate for the service you require.

You would select your desired service and vehicle, then fill out a reservation form.

How do I get a quote for a custom service?

If your service request is not listed in their standard rates table or you are unsure about the rates, you can click the “Request A Quote” link on their website to submit an inquiry and receive a customized quote.

What types of vehicles does Shanghai-taxi.com offer?

Shanghai-taxi.com offers a diverse fleet including Economy Sedans, Luxury Sedans, Limousines, SUV Limousines, Stretch Limousines, and Passenger Vans and Buses to cater to various passenger and group sizes.

Are the prices on Shanghai-taxi.com fixed?

Yes, for many standard services like airport transfers and specific city-to-city routes, the website provides a clear rate table with fixed prices.

For day reservations outside city limits, a base rate plus a per-kilometer charge applies.

Are the listed prices in USD or CNY?

The listed prices are primarily in CNY RMB, but Shanghai-taxi.com provides approximate US dollar conversions for reference, noting that the final rates will be in CNY due to potential currency fluctuations.

What payment methods does Shanghai-taxi.com accept?

The website’s main page does not explicitly detail accepted payment methods.

It is recommended to clarify payment options e.g., international credit cards, bank transfer during the reservation or quote request process.

Is Shanghai-taxi.com an American-owned company?

Yes, the website explicitly states that it is an “American owned company.”

How reliable are Shanghai-taxi.com’s services?

Shanghai-taxi.com highlights its 11 years in business and claims to have served over 100,000 foreign travelers, including major MNCs like Siemens, GM, and Intel, suggesting a strong track record of reliability.

Can I book a private tour of Shanghai through Shanghai-taxi.com?

Yes, Shanghai-taxi.com offers “Private Tour” packages where you can customize your itinerary and choose your preferred vehicle to visit places of interest in the greater Shanghai Area.

What are Shanghai-taxi.com’s operating hours?

Shanghai-taxi.com’s corporate headquarters operates Monday-Sunday, from 9:00 a.m. to 10:00 p.m. APAC Time.

Where is Shanghai-taxi.com’s corporate headquarters located?

Their corporate headquarters is located at 1216 Jiaozhou Road, Room 16/801, Shanghai, 200060, China.

How does Shanghai-taxi.com handle flight delays for airport transfers?

While the website mentions “Flight Tracker” as a resource link, it’s generally best practice to communicate any flight delays directly to their customer service to ensure smooth coordination of your airport transfer.

Are there any additional charges for services outside Shanghai city limits?

For “One Day Reservation Outside City Limit,” there is a base rate for up to 8 hours and 80 KM, with an additional charge per kilometer for any distance exceeding 80 KM, depending on the vehicle type.

Does Shanghai-taxi.com offer transportation for large groups?

Yes, they offer services for “Group Events Corporate meeting, Convention, and Trade Shows” and have a fleet that includes Passenger Vans and Buses suitable for accommodating larger groups.

Are the testimonials on Shanghai-taxi.com recent?

The testimonials displayed on the homepage are all dated September 15, 2017. While positive, more recent testimonials would provide a more current view of customer satisfaction.

Can I change or cancel a booking with Shanghai-taxi.com?

The website does not explicitly detail its change or cancellation policy on the main pages.

It is advisable to review their “Terms of Use” or contact their customer service directly via phone or email to understand their policies regarding modifications or cancellations.

What happens if I’m unsure about my service needs or rates?

If you are unsure about the rates for a specific service or have any inquiries, you should use the “Request A Quote” option on their website.

This allows you to provide detailed information about your needs, and they will respond with a customized quote.