Jasm.co.uk Review

Based on checking the website Jasm.co.uk, it appears to be a legitimate, small-scale business specialising in the repair, reconditioning, and sale of alternators and starter motors. The website provides clear information about their services, pricing, and contact details, suggesting a straightforward and functional operation.

Here’s an overall review summary:

• Website Clarity: Excellent. The site clearly states its purpose, services, and contact information.
• Service Offerings: Repair, reconditioning, and sale of alternators and starter motors, with a focus on cost-saving repairs.
• Pricing Transparency: Good. Offers a price guide with clear examples and states “no VAT to pay.”
• Guarantee: 6-month guarantee provided, with specific exclusions for off-roading vehicles or boats due to corrosion.
• Contact Information: Multiple contact methods provided (phone, mobile, two email addresses).
• Physical Location: Clearly stated with directions and a map link.
• Customer Service: Appears to prioritise customer communication for quotes and unforeseen issues.
• Online Transaction Capability: Limited. Focuses on in-person or postal delivery of units for repair, not direct online purchases.
• Professionalism: High. The content is direct, honest, and focuses on value for the customer.
• Ethical Considerations (Islamic Perspective): The business model appears to be entirely permissible, dealing with the repair and sale of automotive parts, which is a beneficial and legitimate trade. There are no elements of riba (interest), gharar (excessive uncertainty), or any other forbidden practices.

The website provides a refreshing level of directness, detailing the advantages of repairing existing units over buying new ones, highlighting potential cost savings and quicker turnaround times. It also assures customers of the quality of parts used and a 6-month guarantee on repairs. The transparency regarding pricing and the process for obtaining more precise quotes adds to its credibility. While lacking sophisticated e-commerce features, this seems fitting for a specialist repair service that often requires inspection of the faulty unit. The business’s long history, established since 1992, further reinforces its legitimacy.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Best Alternatives for Automotive Parts & Services

While Jasm.co.uk focuses specifically on alternators and starter motors, if you’re looking for broader automotive parts or trusted repair services in the UK, here are some ethical options:

• Halfords

  • Key Features: Wide range of car parts, cycling equipment, motoring services (MOT, servicing, repairs), and extensive store network across the UK. Offers click & collect and delivery.
  • Price: Mid-range, competitive. Often has promotions.
  • Pros: Very accessible, comprehensive range of products and services, professional fitting available for many parts, established brand.
  • Cons: Services can sometimes be pricier than independent garages for complex jobs; not hyper-specialised in niche repairs like Jasm.co.uk.

• Euro Car Parts

  • Key Features: One of the largest independent distributors of car parts in the UK. Offers a vast selection of parts for all makes and models, including braking, engine, and electrical components.
  • Price: Generally competitive, with frequent discounts.
  • Pros: Huge inventory, fast delivery options (including same-day in many areas), trade counter availability, extensive online catalogue.
  • Cons: Can be overwhelming for non-mechanics; primarily a parts supplier, not a service provider like Jasm.co.uk.

• Amazon UK – Car Parts & Accessories

  

  • Key Features: Massive marketplace for various car parts, accessories, tools, and consumables from multiple sellers. Offers customer reviews and comparison tools.
  • Price: Varies widely depending on seller and product, often very competitive.
  • Pros: Huge selection, often good prices, fast shipping for Prime members, convenient shopping from home.
  • Cons: Requires careful checking of part compatibility; no physical presence for advice or fitting; authenticity can be a concern with some third-party sellers.

• eBay UK – Vehicle Parts & Accessories

  • Key Features: Large marketplace for new and used car parts, including rare or discontinued items. Good for finding specific or second-hand components.
  • Price: Highly variable, from very low for used parts to standard retail for new.
  • Pros: Excellent for finding niche or older parts, potential for great deals, direct communication with sellers.
  • Cons: Quality of used parts can vary; buyer protection is good but returns can be more complex than dedicated retailers; authenticity issues can arise.

• Motor Factors (Local)

  • Key Features: Independent local businesses that supply car parts to garages and the public. Often have expert staff who can advise on specific components.
  • Price: Varies by location, but generally competitive.
  • Pros: Expert advice, often quicker access to specific parts than online for local stock, supports local businesses.
  • Cons: Less known than national chains, may not have the same breadth of stock as online giants, availability depends on location.

• Toolstation

  • Key Features: While primarily tools and building materials, Toolstation offers a decent range of automotive tools, garage equipment, and some basic car maintenance items. Not for specific parts like alternators but good for supporting DIY repairs.
  • Price: Competitive, good value for money.
  • Pros: Convenient store locations, click & collect, good range of reliable tools.
  • Cons: Limited specific car parts, more focused on general trade and DIY tools.

• Screwfix

  • Key Features: Similar to Toolstation, Screwfix is a major retailer for trade tools and equipment. They stock automotive diagnostic tools, garage essentials, and various car maintenance products.
  • Price: Competitive, often with trade discounts.
  • Pros: Extensive network of stores, very fast click & collect, reliable tool brands.
  • Cons: Not a specialist car parts retailer; better for tools and workshop supplies than specific vehicle components like alternators.

Jasm.co.uk Review & First Look

Jasm.co.uk presents itself as a highly specialised service provider focusing exclusively on alternators and starter motors. This niche approach immediately signals a deep level of expertise in a specific area of vehicle mechanics. Upon a first look, the website is straightforward, eschewing flashy graphics or complex navigation in favour of clear, concise information. This no-nonsense approach aligns well with a technical repair service, aiming to quickly inform potential customers about what they offer and how they can help. The site’s content reads like a direct conversation with the business owner, providing a personal touch often missing from larger corporate entities.

Website Design and User Experience

The design of Jasm.co.uk is functional rather than aesthetic. It uses a simple layout, with text-heavy content and basic navigation. This might not win design awards, but its primary purpose is to convey information efficiently, which it achieves.

• Simplicity: The lack of complex menus or interactive elements means users can quickly find the core services, contact details, and pricing. This minimises potential confusion.
• Information Hierarchy: Important details like opening times, contact numbers, and a direct description of services are prominently displayed. This ensures critical information is accessible without extensive searching.
• Mobile Responsiveness: While not explicitly tested through various devices, a simple, text-based site like this tends to adapt reasonably well to different screen sizes, ensuring readability on smartphones or tablets.

Initial Impressions on Credibility

The immediate impression is one of a long-standing, reputable local business. The mention of 30 years of experience, opening in 1992, and investing in their own commercial building adds significant weight to their credibility.

• Longevity: Over three decades in the business, first in Park Gate and then in Botley, Southampton, indicates stability and consistent operation, which builds trust.
• Specialisation: Focusing solely on alternators and starter motors suggests a mastery of these specific components, implying higher quality repairs and expertise than a general garage might offer.
• Transparency: Openly discussing pricing, the repair process, and the benefits of reconditioning (e.g., getting your original, potentially better quality unit back) fosters confidence. This level of detail shows they understand customer concerns and are willing to address them upfront.

Jasm.co.uk Services & Offerings

Jasm.co.uk’s core value proposition revolves around the repair, reconditioning, and sale of alternators and starter motors. Their service model is built on providing a cost-effective and often quicker alternative to purchasing new units, while also ensuring high-quality workmanship. This approach is particularly appealing in the current economic climate, where consumers are increasingly looking for ways to save money without compromising on reliability.

Repair and Reconditioning Process

The website clearly outlines the repair process, emphasising the benefits of restoring an existing unit rather than replacing it entirely. This is a key differentiator for their business. Wightgaragedoors.co.uk Review

• Fault Diagnosis: Customers are encouraged to bring their faulty unit for inspection. This hands-on approach allows for precise diagnosis, ensuring that only necessary repairs are undertaken.
• Component Replacement: The site states, “Alternators often fail at a low mileage because just one minor component is at fault.” This highlights their strategy of replacing only the faulty parts, such as voltage regulators, rectifiers, or brushes, rather than the entire assembly.
• Quality Parts: They explicitly state, “I only use parts from reputable companies of the highest standard.” This commitment to quality components is crucial for the longevity and reliability of the repaired unit.
• Testing: Although not explicitly detailed, the implication of “Testing, Servicing, Reconditioning, Repairing” suggests that units undergo thorough testing after repair to ensure they function correctly and meet specifications.

Benefits of Repairing Over Replacing

Jasm.co.uk strongly advocates for repairing faulty alternators and starter motors, presenting several compelling reasons for this choice.

• Significant Cost Savings: This is perhaps the most prominent benefit highlighted. Repairing a unit for £45-£85 (as per their guide) is often considerably cheaper than buying a new one, which can cost “a great deal of money.”
• Quicker Turnaround Time: The website states, “My repairing your faulty device is also often quicker than buying new, either in-garage or online.” A repair time of “one day, possibly half a day” (or an extra day if parts are needed) is very efficient.
• Retention of Original Unit Quality: “You also get the chance to have your original unit back; very often a better quality unit than a market replacement.” This is a significant point, as many aftermarket parts, while cheaper, might not match the build quality or longevity of the original equipment manufacturer (OEM) unit.
• Environmental Impact: While not explicitly mentioned, repairing and reconditioning parts contributes to sustainability by reducing waste and the demand for new manufacturing. This aligns with broader environmental responsibility.

Target Vehicles and Exceptions

The service isn’t limited to standard passenger cars; it extends to a variety of vehicle types, demonstrating a broad capability.

• General Vehicles: The primary focus is on standard car alternators and starter motors.
• Specialised Vehicles: The site notes, “Imported vehicles, old tractors, boats and plant machinery all have the possibility of a repair too, subject to inspection.” This indicates a versatile skill set capable of handling diverse and often more complex units.
• Guarantee Exclusions: It’s important for customers to note the exclusions for the 6-month guarantee: “unless vehicle is used for off-roading, or a boat where corrosion is likely.” This is a reasonable exclusion, acknowledging the harsh conditions these types of vehicles operate in.

Jasm.co.uk Pros & Cons

When evaluating a specialised service like Jasm.co.uk, it’s essential to weigh its strengths against its limitations to provide a comprehensive understanding for potential customers.

Advantages of Using Jasm.co.uk

The business model of Jasm.co.uk offers several compelling benefits, especially for those looking for cost-effective and reliable repairs.

• Cost-Effectiveness: This is arguably the biggest advantage. Repairing a faulty component can be significantly cheaper than buying a new one. For instance, the stated price guide of £45-£85 for an alternator repair is substantially less than the cost of a new alternator, which can easily run into hundreds of pounds. This directly addresses a major pain point for vehicle owners.
• Expert Specialisation: With 30 years of experience focusing exclusively on alternators and starter motors, the expertise offered is likely far greater than that found in general garages. This specialisation often leads to more accurate diagnostics and higher quality repairs.
• Quick Turnaround: The promise of a “one day, possibly half a day” repair time is highly attractive. This minimises vehicle downtime, which is crucial for individuals who rely on their vehicles for work or daily life.
• Retention of OEM Quality: The ability to have the original unit repaired means customers often get back a component that is potentially of higher quality and better suited to their vehicle than many aftermarket replacements. Original parts are typically designed for specific vehicle systems and can offer better longevity.
• Transparency in Pricing: The website provides clear price guides upfront (“Small engine starter motor: £45,” “Alternator repair: £45-85”) and explicitly states “no VAT to pay.” This transparency builds trust and helps customers budget effectively without hidden costs.
• Personalised Service: The direct communication channels (phone, mobile, email) and the personal tone on the website suggest a more personalised and attentive customer service experience compared to larger corporations. The assurance that they will call if the job isn’t as first quoted is a testament to this.

Potential Limitations & Considerations

While Jasm.co.uk offers strong advantages, certain aspects might not suit all customers or situations. Blacksmithscoffeeshop.co.uk Review

• Geographic Limitation: As a physical business located in Botley, Southampton, its services are primarily accessible to customers within the local area or those willing to post their units. This limits its reach compared to national online retailers or service chains. While posting is an option, it adds time and cost.
• No Online Booking/E-commerce: The website is purely informational. There’s no online booking system, no e-commerce functionality for direct purchase of new or reconditioned units, and arrangements for posting back are “at your discretion and can’t be arranged by us.” This requires customers to make initial contact via phone or email, which might be less convenient for some.
• Requires Unit Removal: Customers need to remove the faulty alternator or starter motor from their vehicle and either bring it in person or post it. This requires either mechanical knowledge or the help of a mechanic, which adds an extra step and potential cost if a separate garage is needed for removal and refitting.
• Limited Online Reviews/Social Presence: The website itself doesn’t feature customer testimonials or links to social media, which are common ways for modern businesses to build online reputation and trust. While it might rely on word-of-mouth locally, a stronger online presence could enhance its visibility.
• Specific Service Focus: While specialisation is a strength, it also means Jasm.co.uk won’t handle other vehicle repair needs. Customers with broader mechanical issues will need to find separate service providers.

Jasm.co.uk Pricing Structure

Understanding the pricing structure of a service is crucial for customers to make informed decisions. Jasm.co.uk provides a clear and transparent price guide for its core services, along with important notes regarding additional costs and quotes. This direct approach helps manage customer expectations effectively from the outset.

General Price Guide

The website lists specific price points for common repairs, offering a straightforward overview of typical costs. It’s important to note that these are guides and exact quotes are provided upon inspection.

• Small Engine Starter Motor Repair: £45
• Large/Diesel Engine Starter Motor Repair: £65 (with a note that it can sometimes be more, sometimes less, indicating variability based on complexity or specific parts needed).
• Alternator Repair: £45-£85 (this range suggests that some alternators, especially newer or more complex ones, might require more expensive components).

Key Pricing Benefits:

• No VAT: The website explicitly states “all total, no VAT to pay.” This is a significant advantage for customers, as VAT (currently 20% in the UK) can add a substantial amount to the final bill. This makes the listed prices very competitive.
• Upfront Honesty: The inclusion of ranges and caveats like “sometimes more, sometimes less” or “newest alternators may require more expensive parts” shows honesty. It manages expectations that a precise quote is best given after inspection.

Factors Influencing Final Cost

While the guide prices are helpful, Jasm.co.uk also explains that the final cost can vary based on several factors, all of which are communicated to the customer.

• Complexity of Repair: Some units might have more intricate issues or require more labour-intensive repairs, which could push the cost towards the higher end of the guide.
• Cost of Parts: As mentioned, “the newest alternators may require more expensive parts.” The availability and market price of specific components will directly impact the total repair cost. If specialised or rare parts are needed for imported vehicles, old tractors, or plant machinery, these could incur higher costs.
• Condition on Inspection: The website states, “if on inspection the job isn’t as first quoted, I’ll call you first before undertaking any work.” This ensures that customers are always aware of and approve any revised costs before the work proceeds, preventing unwelcome surprises.
• New/Reconditioned Unit Option: If a repair isn’t possible, Jasm.co.uk can offer new or reconditioned units, with prices available on request. This provides an alternative solution, though the cost will likely be higher than a repair.

Quote Process

For precise pricing, direct contact and inspection are required, which is standard practice for specialised repair services. Fasttyres.co.uk Review

• Call for a Quote: Customers are advised to “give me a call” for a more specific quote. This allows the specialist to gather detailed information about the vehicle and the unit.
• Inspection-Based Quote: The most accurate quote will be given once the faulty alternator or starter motor is brought in for inspection. This allows for a thorough assessment of the damage and the parts required.
• No Obligation: Customers can “Bring your starter motor/alternator along, and I’ll let you know what the job entails and give you a price.” This implies that the inspection and quote are free and without obligation, allowing customers to decide whether to proceed.

How to Engage with Jasm.co.uk

Engaging with Jasm.co.uk follows a traditional service model, emphasising direct communication and either in-person drop-offs or postal delivery of the faulty unit. There are no complex online portals or intricate booking systems, which keeps the process straightforward.

Initial Contact Methods

The website provides multiple avenues for customers to get in touch, catering to different preferences for communication.

• Telephone: The primary and most direct method. Two numbers are provided: a landline (01489 788121) and a mobile (07443 046769). Calling allows for immediate discussion of the issue, questions, and a preliminary understanding of the repair process.
• Email: Two email addresses are listed ([email protected] and [email protected]). Email is suitable for non-urgent inquiries, sending photos of the unit, or requesting information in writing. Response times for email are not specified but are likely within business hours.
• In-Person Visit: For local customers, visiting the workshop directly is an option. The website provides detailed directions and a map link (“Look for sign ‘Mistral Farm’ The building is painted ‘grey’”) to assist with finding the location. This is ideal for bringing the unit in for immediate inspection and quotation.

Delivering Your Unit for Repair

Once initial contact is made and a potential repair is discussed, the next step involves getting the faulty alternator or starter motor to the workshop.

• Hand Delivery: Customers can personally deliver their unit to the workshop during opening hours (9 am-5 pm). This is often the quickest method for local customers and allows for direct interaction and immediate inspection.
• Postal Delivery: For customers outside the immediate Southampton area, posting the unit is the alternative. The website states, “All alternators/starter motors can be delivered by hand or Posted to us.”
  • Customer Responsibility: It’s crucial to note the disclaimer: “Post arrangements will be at your discretion and can’t be arranged by us.” This means the customer is responsible for packaging, choosing a courier, arranging postage, and covering the associated costs and insurance for the unit’s journey to Jasm.co.uk. This is standard practice for sending valuable mechanical parts.
  • Secure Packaging: Customers should ensure the unit is securely packaged to prevent damage during transit. Using robust boxes and adequate padding is advisable.
  • Tracking: It’s recommended to use a tracked and insured postal service for valuable items like alternators or starter motors.

Collection and Return

Once the repair work is completed, retrieving the unit is also handled through direct methods.

• Collection: “Once work is completed we will box and have ready for collection.” This implies that customers can pick up their repaired unit directly from the workshop.
• Postal Return: If the unit was initially posted, it will be posted back to the customer. “ready for collection or posting back to your work or home address.” Again, the responsibility for arranging and covering the return postage lies with the customer, as Jasm.co.uk states they cannot arrange this. This means customers should factor in return postage costs when considering the overall expense.
• Communication: Jasm.co.uk promises to contact the customer if parts are not in stock and an extra day is needed. This indicates a commitment to keeping customers informed about the progress of their repair.

Jasm.co.uk vs. General Garages/Online Retailers

When a vehicle component like an alternator or starter motor fails, owners typically face a choice: visit a general garage, buy a new part from an online retailer, or seek out a specialist like Jasm.co.uk. Each option presents distinct advantages and disadvantages, making the choice dependent on the specific needs, budget, and mechanical aptitude of the individual. Ledvideowalls.co.uk Review

Jasm.co.uk’s Niche Advantage

Jasm.co.uk operates in a highly specialised niche, which gives it significant leverage over general alternatives for specific repair needs.

• Specialised Expertise: A general garage handles a wide array of automotive issues, from oil changes to engine diagnostics. While competent in many areas, they may not possess the deep, focused expertise in reconditioning and repairing alternators and starter motors that a specialist with 30 years of experience does. Jasm.co.uk’s sole focus means they understand the intricacies of these components inside out.
• Cost-Effective Repairs: General garages often default to replacing faulty units with new ones, which can be significantly more expensive. Jasm.co.uk’s business model is built on repairing and reconditioning, offering a more budget-friendly solution (e.g., £45-£85 for a repair vs. potentially £200+ for a new unit from a garage).
• Quicker Turnaround (for the specific part): A general garage might need to order a new part, which can take days. Jasm.co.uk often performs repairs in “one day, possibly half a day” as they have the expertise and potentially common repair parts on hand.
• Quality of Reconditioned Unit: Jasm.co.uk claims that a repaired original unit can often be “better quality unit than a market replacement.” This is a critical point, as aftermarket parts from general suppliers can sometimes be of lower quality or have fitment issues compared to the original equipment.

Challenges with General Garages

While convenient for overall vehicle maintenance, general garages might not be the optimal choice for specific component repairs like these.

• Replacement Bias: Many garages prefer replacing parts over repairing them due to time efficiency, guaranteed performance of new parts, and established supplier relationships. This can lead to higher costs for the customer.
• Limited Specialist Tools/Knowledge: While they have general diagnostic tools, they might lack the specific equipment or in-depth knowledge required for complex internal repairs of alternators or starter motors.
• Higher Labour Costs: Garages typically charge hourly labour rates for diagnostics and fitting, which, combined with the cost of a new part, can quickly escalate the total bill.

Considerations for Online Retailers (e.g., Euro Car Parts, Amazon)

Buying new parts online offers convenience and a wide selection, but it has its own set of challenges.

• Part Compatibility: Customers must be absolutely certain they are ordering the correct part for their specific vehicle. Incorrect ordering leads to delays and return hassles.
• Installation Responsibility: Buying online means the customer is responsible for fitting the part themselves or finding a mechanic to do it. This adds an extra layer of cost and logistical effort.
• No Diagnostics: Online retailers simply sell parts; they don’t diagnose the root cause of the failure. If the alternator is failing due to an underlying wiring issue, buying a new one won’t solve the problem.
• Warranty/Returns: While reputable online retailers offer warranties, the process for returns or warranty claims can be more protracted than dealing with a local specialist.
• Counterfeit Concerns: Especially on large marketplaces, there’s always a slight risk of encountering counterfeit or low-quality parts, though major retailers minimise this.

Jasm.co.uk Location and Accessibility

The physical location of a business is paramount for local services, influencing customer convenience and operational logistics. Jasm.co.uk provides clear information regarding its whereabouts and how to reach it, catering to both local and remote customers. Absolutesalsa.co.uk Review

Physical Address and Directions

Jasm.co.uk is situated in a specific location within the Southampton area, with precise instructions provided to help customers find it.

• Location: The business is located in Botley, Southampton. This is a rural or semi-rural setting, suggesting a workshop environment rather than a high-street storefront.
• Detailed Directions: The website gives specific navigational cues: “The business, has large car park, the entrence is 0.8 miles down Brook Lane on the right hand side, on the map you will see quite easily, Look for sign ‘Mistral Farm’ The building is painted ‘grey’.” This level of detail is extremely helpful, especially for those unfamiliar with the area.
• Map Link: A direct link to Google Maps (View Larger Map) is provided, pointing to the exact location (Mistral Farm, SO30 2ER). This allows customers to easily use their smartphone’s navigation system to get there.

Parking and Facilities

The presence of ample parking is a significant convenience for customers transporting bulky car parts.

• Large Car Park: The mention of a “large car park” is a clear advantage. This ensures that customers can easily park their vehicles when dropping off or collecting their alternators/starter motors, without the stress of finding street parking or navigating tight spaces. This is especially important for commercial vehicles or those carrying heavy components.
• Workshop Environment: While not explicitly detailed, the nature of the business (repairing automotive parts) and the location description (farm, grey building) suggest a dedicated workshop setup, equipped for mechanical work.

Accessibility for Local vs. Remote Customers

The business model accommodates both local walk-in traffic and customers from further afield, though with different logistical considerations.

• Local Customer Convenience: For customers in Southampton and the surrounding areas, Jasm.co.uk offers a convenient local solution. They can easily drive to the workshop, drop off the unit, and collect it once repaired, often within a short timeframe. This minimises vehicle downtime.
• Remote Customer Logistics: For customers outside the immediate vicinity, the postal delivery option is crucial. While it adds extra steps (removal, packaging, sending, receiving back), it makes the specialised service accessible nationwide. However, customers must account for postage costs and transit times, as Jasm.co.uk explicitly states they cannot arrange these. This means customers need to research and choose a reliable courier themselves.

Jasm.co.uk Guarantee and Customer Assurance

A guarantee is a critical component of customer trust, especially in repair services where the quality of work is paramount. Jasm.co.uk offers a clear guarantee policy, providing customers with peace of mind regarding the durability of their repairs.

6-Month Guarantee Policy

Jasm.co.uk provides a standard warranty on its repair work, which is a testament to their confidence in their service. Fpcc.co.uk Review

• Duration: “All repairs come with a 6 month guarantee.” This period is reasonable for mechanical repairs and aligns with industry standards for reconditioned parts. It provides a sufficient timeframe for customers to assess the functionality and reliability of the repaired unit under normal operating conditions.
• Coverage: The guarantee likely covers defects arising from the repair work itself or the faulty components replaced during the repair. It assures customers that if the unit fails prematurely due to issues related to the repair, Jasm.co.uk will address it.

Exclusions to the Guarantee

It’s equally important for customers to understand what is not covered by the guarantee. Jasm.co.uk clearly outlines specific exclusions to avoid misunderstandings.

• Off-Roading Vehicles: “unless vehicle is used for off-roading.” Vehicles used for off-roading are subjected to extreme conditions, including vibrations, impacts, and exposure to dirt, mud, and water, which can prematurely damage components. Excluding these makes sense as the wear and tear goes beyond normal road use.
• Boats (where corrosion is likely): “or a boat where corrosion is likely.” Marine environments are notoriously harsh due to salt water exposure, which causes rapid corrosion. This exclusion is a practical measure, as corrosion can significantly impact the lifespan and performance of electrical components, even after a repair.
• Implicit Exclusions: While not explicitly stated, common warranty exclusions for mechanical repairs generally include:
  • Damage due to improper installation by a third party.
  • Damage caused by other faulty vehicle components (e.g., a faulty battery or wiring causing subsequent damage to the alternator).
  • Normal wear and tear beyond the expected lifespan.
  • Damage due to accidents or misuse.

Importance of Communication and Transparency

Beyond the formal guarantee, Jasm.co.uk’s commitment to transparent communication further enhances customer assurance.

• Pre-Work Communication: “If on inspection the job isn’t as first quoted, I’ll call you first before undertaking any work.” This proactive communication ensures that customers are always aware of potential changes in cost or scope, preventing unexpected bills and building trust.
• In-Progress Updates: “If parts are not in stock an extra day may be necessary for them to be delivered. If this is the case I will contact you.” This commitment to updating customers on delays is a hallmark of good customer service, reducing anxiety and allowing customers to plan accordingly.
• Reliability Focus: The emphasis on using “parts from reputable companies of the highest standard” and the claim that the repaired unit will be “much better than a second hand alternative, and often better than it was new!” aims to instill confidence in the longevity and performance of their work, supporting the underlying promise of the guarantee.

FAQ

What services does Jasm.co.uk offer?

Jasm.co.uk specialises in the testing, servicing, reconditioning, and repairing of alternators and starter motors, for a wide range of vehicles and machinery. They also offer new or reconditioned units if a repair isn’t feasible.

Where is Jasm.co.uk located?

Jasm.co.uk is located in Botley, Southampton. The address is detailed on their website, including directions to “Mistral Farm” and the grey building.

What are the opening times for Jasm.co.uk?

The opening times for Jasm.co.uk are 9 am to 5 pm. Claddingking.co.uk Review

How long has Jasm.co.uk been in business?

Jasm.co.uk has been repairing and servicing alternators and starter motors for 30 years, opening in 1992. They spent 14 years in Park Gate and have been in Botley, Southampton, for the last 16 years.

What are the estimated prices for repairs at Jasm.co.uk?

The estimated prices (total, no VAT) are: Small engine starter motor £45, Large/diesel engine starter motor £65 (sometimes more/less), Alternator repair £45-85. More precise quotes are given upon contact and inspection.

Does Jasm.co.uk charge VAT?

No, Jasm.co.uk explicitly states that all quoted prices are “total, no VAT to pay.”

What is the typical repair time for an alternator or starter motor?

The typical repair time is one day, possibly half a day. If parts are not in stock, an extra day may be necessary for delivery.

How can I get a precise quote from Jasm.co.uk?

For a more specific quote, you can call them directly. They will also provide a precise quote once they inspect your faulty alternator or starter motor. Microkits.co.uk Review

Can Jasm.co.uk repair units from imported vehicles, old tractors, boats, or plant machinery?

Yes, Jasm.co.uk states that imported vehicles, old tractors, boats, and plant machinery all have the possibility of a repair, subject to inspection.

What kind of guarantee does Jasm.co.uk offer on repairs?

All repairs from Jasm.co.uk come with a 6-month guarantee.

Are there any exclusions to the 6-month guarantee?

Yes, the guarantee does not apply if the vehicle is used for off-roading or if it is a boat where corrosion is likely.

How do I deliver my faulty unit to Jasm.co.uk for repair?

You can deliver your faulty alternator or starter motor by hand to their workshop or post it to them.

Does Jasm.co.uk arrange for postage of the unit?

No, Jasm.co.uk states that “Post arrangements will be at your discretion and can’t be arranged by us.” You are responsible for arranging and covering the postage both ways. Grants1856.co.uk Review

What if Jasm.co.uk cannot repair my unit?

If a repair is not possible, Jasm.co.uk can offer a new or reconditioned unit, with prices available on request for next-day availability.

Why does Jasm.co.uk recommend repairing over buying new?

They recommend repairing because it offers significant cost savings, can be quicker, and often allows you to keep your original unit, which may be of higher quality than market replacements.

What quality of parts does Jasm.co.uk use for repairs?

Jasm.co.uk states they “only use parts from reputable companies of the highest standard” to ensure quality.

What should I do if the repair job is different from the initial quote after inspection?

Jasm.co.uk will call you first to discuss any changes and obtain your approval before undertaking any work if the job differs from the initial quote.

Is Jasm.co.uk a reliable business?

Based on the website’s clear information, long operating history (30 years), explicit guarantee, and transparent pricing, Jasm.co.uk appears to be a reliable and trustworthy specialist business. Outdoormania.co.uk Review

How does Jasm.co.uk communicate about delays or issues?

Jasm.co.uk commits to contacting customers if parts are not in stock and an extra day is needed for delivery, or if the job inspection reveals something different from the initial quote.

Can I drop off my unit for inspection without an appointment?

While not explicitly stated, the website encourages customers to “Bring your starter motor/alternator along, and I’ll let you know what the job entails and give you a price,” suggesting that drop-offs for inspection during opening hours are welcome.