Fencesanddecking.co.uk Review

Based on checking the website Fencesanddecking.co.uk, it appears to be a local company offering fencing, decking, sheds, gates, and pergolas services primarily in Oxfordshire. The site provides a straightforward overview of their services and contact information. However, for a comprehensive and trustworthy online presence, especially from an ethical and consumer protection standpoint, several crucial elements are notably absent. This review will delve into these aspects, offering a holistic perspective on the website’s legitimacy and overall user experience.

Overall Review Summary:

• Website Design & User Experience: Basic, functional, but lacks modern aesthetics and advanced features.
• Information Transparency: Limited, with key details like pricing, specific service guarantees, and detailed company history missing.
• Customer Support: Direct contact numbers and email are provided, but no live chat or extensive FAQ section.
• Trust Signals: No customer testimonials, reviews, or accreditation logos visible on the homepage, which significantly impacts trustworthiness.
• Ethical Considerations: The nature of the services offered (fencing, decking, etc.) is permissible and aligns with ethical conduct. No questionable services are advertised.
• Online Presence & Authority: Appears to be a small, local operation with a minimal digital footprint beyond the basic website.
• Pricing Information: Completely absent, requiring direct contact for quotes.
• Return/Refund Policy: Not applicable given the service-based nature, but a service satisfaction guarantee or rectification policy would be beneficial.
• Security & Privacy: A privacy policy is linked, but no explicit security badges or information about data protection beyond standard GoDaddy powering.

While Fencesanddecking.co.uk presents itself as a local service provider, the lack of detailed information, transparent pricing, and strong trust signals raises questions regarding its comprehensiveness as a digital storefront. For consumers seeking to make informed decisions, especially in significant home improvement projects, these omissions can be a deterrent. A truly legitimate and user-friendly website should strive for maximum transparency and provide all necessary information upfront, mirroring the professionalism expected from a reputable business.

Best Alternatives for Home Improvement Services (General Categories for Building Materials & Services):

When looking for reliable home improvement services and materials in the UK, especially those that align with ethical practices, consider businesses that prioritise transparency, customer satisfaction, and clear communication. Here are some general categories and approaches to finding reputable alternatives:

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• Local Builders Merchants: These establishments often supply materials directly to contractors and the public, providing a wide range of ethical and quality building materials. They can also often recommend trusted local tradespeople.
• Travis Perkins: A well-established UK builders’ merchant offering a vast array of building materials, including timber, fencing, and landscaping supplies. They have a strong physical presence and online catalogue.
• Jewson: Another leading supplier of sustainable timber and building materials across the UK. They focus on quality products and often provide expert advice for various projects.
• Wickes: Popular for DIY and trade, Wickes offers a comprehensive range of garden and outdoor living products, including fencing, decking, and sheds. They provide transparent pricing and product specifications online.
• B&Q: A major UK home improvement retailer with an extensive selection of garden timber, sheds, and outdoor structures. Known for their accessibility and breadth of products suitable for various projects.
• Selco Builders Warehouse: Catering primarily to tradespeople, Selco offers competitive pricing on a wide range of building materials, including timber and landscaping products. Registration is typically required for trade accounts.
• Arbor Forest Products: A significant importer and processor of timber products in the UK, known for their quality and sustainable sourcing. While they might be more B2B focused, their materials are widely used by reputable contractors.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Fencesanddecking.co.uk Review & First Look

Navigating the digital landscape for home improvement services can often feel like searching for a needle in a haystack. When it comes to local services like fencing and decking, a website serves as the primary storefront, setting expectations and building trust. Based on initial impressions, Fencesanddecking.co.uk presents a very basic, no-frills online presence. It’s clear the emphasis is on direct communication rather than an expansive digital showcase.

Initial Impressions of the Homepage

The homepage is dominated by straightforward text and images of completed projects. The repeated phrase “Your Local Company for Fencing, Decking, Sheds, Gates & Pergolas” immediately communicates their core business. There’s a clear attempt to establish local relevance, explicitly mentioning “Oxfordshire fencing & decking.” However, the design feels somewhat dated, lacking the polished, responsive aesthetic common in modern web design. For example, the repeated phrase at the top is a minor stylistic flaw that suggests less attention to detail in web development.

What’s Immediately Visible and What’s Missing

Immediately visible are the services offered: fencing, decking, sheds, gates, and pergolas. Contact numbers and an email address are prominently displayed. Recent projects are showcased through a few images, giving a glimpse into their workmanship. What’s notably absent, however, is a comprehensive ‘About Us’ section that details the company’s history, team, or specific values beyond being “local.” There are no direct testimonials or customer reviews, which are critical trust signals for services of this nature. Crucially, pricing information is entirely missing, requiring potential customers to initiate contact for any quote.

Ease of Navigation and User Experience

The site’s navigation is simple, with clear links to different service categories (Fencing, Gates, Decking, Pergolas, Sheds, UPVC). This straightforward structure makes it easy to find specific service details. However, the overall user experience is basic. There’s no interactive map, no online booking system, and no detailed gallery of past projects. The site is powered by GoDaddy, which ensures basic functionality but doesn’t necessarily contribute to a rich, engaging user experience. The absence of a search bar or advanced filtering options is also noticeable, though for a site of this size, it might not be strictly necessary.

Fencesanddecking.co.uk Cons

While the website for Fencesanddecking.co.uk provides essential contact details and a list of services, it suffers from several significant drawbacks that impact its overall legitimacy and appeal, especially for customers seeking comprehensive information and transparency. These limitations make it challenging for potential clients to fully assess the company’s credibility and service quality without direct interaction. Motorsalvagegroup.co.uk Review

Lack of Transparency and Detailed Information

One of the most prominent issues with Fencesanddecking.co.uk is the severe lack of detailed information. Prospective clients are left with many unanswered questions that typically guide purchasing decisions in the home improvement sector.

• No Pricing Information: The absence of any pricing guides or even ballpark figures for services like fencing or decking is a major red flag. In today’s market, consumers expect at least some indication of cost, even if it’s a “starting from” price or a clear explanation that quotes are custom. This forces every interested party to make an initial inquiry, which can be a barrier for many.
• Limited Service Descriptions: While services are listed, the descriptions are brief and lack specifics. For instance, “Most common fences are Closed Board, Panel, Picket amongst many others” doesn’t provide insights into material options, durability, or maintenance requirements. A detailed breakdown of different fencing types, decking materials (e.g., composite vs. timber), and their respective pros and cons would be highly beneficial.
• No Service Guarantees or Warranties: There’s no mention of any guarantees on workmanship, materials, or timelines. Reputable service providers often offer warranties on their installations, assuring customers of long-term quality and recourse if issues arise. This omission can make potential clients hesitant.

Absence of Trust Signals and Social Proof

Building trust online is paramount, particularly for services that involve significant investment. Fencesanddecking.co.uk falls short in providing critical trust signals.

• Missing Customer Testimonials/Reviews: The website does not feature any customer testimonials, star ratings, or links to external review platforms (e.g., Google My Business, Trustpilot). Positive reviews are powerful endorsements that demonstrate customer satisfaction and build confidence. Without them, new clients have little basis to judge the company’s reputation.
• No Case Studies or Detailed Project Showcases: While there’s a “Recent Projects” section, it contains only a few basic images without accompanying details. Comprehensive case studies that outline the project scope, materials used, challenges overcome, and client satisfaction would add immense value and demonstrate expertise.
• Lack of Accreditation or Association Logos: There are no badges or logos from relevant trade associations (e.g., Fencing Contractors Association, Landscape Institute) or professional certifications. Such affiliations signal adherence to industry standards and best practices, enhancing credibility.

Basic Website Functionality and Design

The website’s design and functionality are rudimentary, failing to leverage modern web capabilities that could enhance user engagement and information delivery.

• Outdated Aesthetic: The overall design appears dated, lacking modern visual appeal, responsive design for various devices, or interactive elements. A professional and visually appealing website reinforces the perception of a professional and reliable business.
• No Online Quoting or Consultation Booking: The website relies solely on phone calls or email for initial contact. Implementing an online form for quote requests or a calendar for booking consultations would streamline the customer journey and make it more convenient.
• Minimal “About Us” Section: The “About Us” section is notably sparse, providing no background on the company’s founders, its mission, or its commitment to customer service. Personalising the company and sharing its story can significantly enhance relatability and trust.

Fencesanddecking.co.uk Alternatives

When Fencesanddecking.co.uk’s offerings don’t quite hit the mark, or if you’re simply looking for more robust, transparent, and comprehensive options for your outdoor home improvement projects, the UK market offers a wealth of alternatives. These range from national suppliers with strong online presences to local specialists who prioritise customer transparency and detailed service information.

National Retailers & Online Specialists

For those who prefer a wider selection, competitive pricing, and often more detailed product specifications, national retailers and online specialists are excellent choices. They typically offer a blend of materials supply and sometimes installation services or recommendations. Unitedagents.co.uk Review

• Wickes: A household name in UK home improvement, Wickes offers a massive range of fencing, decking, sheds, and garden structures. Their website provides detailed product information, pricing, customer reviews, and often guides for DIY installation. They also offer design services for decking. Data shows Wickes recorded sales of £1.57 billion in 2023, indicating their widespread reach and customer trust.
  • Key Features: Extensive product range, transparent pricing, customer reviews, detailed product specifications, DIY guides, nationwide delivery.
  • Average Price: Competitive, varies by product, clear on website.
  • Pros: Wide selection, reliable delivery, established brand, frequent promotions.
  • Cons: Primarily DIY-focused, installation services are separate.
• B&Q: Similar to Wickes, B&Q is a major player in the DIY and home improvement market. They provide a comprehensive selection of garden timber, sheds, fences, and decking materials. Their website is user-friendly, offering detailed product descriptions, availability checkers, and inspiration galleries. B&Q’s parent company, Kingfisher plc, reported sales of £13 billion in 2023, underscoring its market presence.
  • Key Features: Broad product portfolio, online design tools, inspiration, click & collect options, nationwide stores.
  • Average Price: Market-standard, clearly displayed online.
  • Pros: Strong brand recognition, physical stores for viewing products, extensive guides.
  • Cons: Can be overwhelming with choices, installation support is usually third-party.
• Travis Perkins: While often seen as a trade supplier, Travis Perkins is also accessible to the public and offers a vast array of high-quality timber products, including fencing and decking materials. Their focus is on durable, professional-grade materials, often with detailed specifications on sourcing and sustainability. They reported revenue of £4.87 billion in 2023.
  • Key Features: Trade-quality materials, focus on sustainability, knowledgeable staff, nationwide branch network.
  • Average Price: Varies, typically trade pricing for bulk.
  • Pros: Excellent material quality, expert advice, large stock availability.
  • Cons: Less consumer-friendly website, often requires account for best pricing.

Specialised Online Suppliers

For those seeking more niche or specific types of materials, online specialists can provide a deeper dive into product options and often offer unique designs.

• Decking Boards UK: Specialising primarily in decking materials, this site offers a range of timber and composite decking boards, accessories, and often provides detailed installation guides. Their focus allows for a deeper catalogue within this specific category.
  • Key Features: Specialised decking range (timber & composite), accessories, detailed product info, delivery.
  • Average Price: Competitive for specialised products.
  • Pros: Expert in decking, good range of materials, often offers samples.
  • Cons: Limited to decking, less on fencing/sheds.
• Fencing Superstore: As the name suggests, this online retailer focuses solely on fencing solutions. They offer a vast selection of fence panels, posts, gates, and accessories, catering to various styles and budgets. They provide clear categorisation and product filters.
  • Key Features: Wide range of fencing types, gates, accessories, clear categorisation, delivery.
  • Average Price: Varies widely based on fence type.
  • Pros: Comprehensive fencing solutions, clear product comparison, useful guides.
  • Cons: Exclusively fencing-focused.

Local & Regional Service Providers (Finding the Best)

When opting for a service provider rather than a material supplier, the key is to find local companies with strong reputations and transparent operations.

• Search Local Directories & Review Platforms: Use platforms like Google Maps, Trustpilot, Checkatrade, and MyBuilder to find local fencing and decking companies. These platforms are rich with customer reviews, ratings, and often showcase detailed portfolios. Look for companies with high average ratings (e.g., 4.5 stars and above) and a significant number of reviews (e.g., 50+ reviews).
  • Key Features: Verified customer reviews, project portfolios, direct contact info, local focus.
  • Average Price: Varies greatly by project and location, typically requires a quote.
  • Pros: Direct communication, often more personalised service, accountability through public reviews.
  • Cons: Quality can vary, relies heavily on individual company reputation.
• Professional Trade Bodies: Consult the websites of professional organisations such as the Fencing Contractors Association (FCA) or the Association of Professional Landscapers (APL). Members of these bodies typically adhere to strict codes of conduct and quality standards.
  • Key Features: Vetted professionals, adherence to industry standards, dispute resolution mechanisms.
  • Average Price: Reflects professional standards.
  • Pros: Higher assurance of quality and professionalism, peace of mind.
  • Cons: Fewer options in some very rural areas.

These alternatives offer a broader spectrum of options, catering to different needs—whether you’re a DIY enthusiast or looking for a full-service installation. The common thread among reputable alternatives is a commitment to transparency, detailed information, and tangible trust signals, allowing consumers to make well-informed decisions.

How to Cancel fencesanddecking.co.uk Subscription

The concept of “subscription” or “free trial” doesn’t directly apply to Fencesanddecking.co.uk. This is a local service-based business providing installations and repairs for fencing, decking, sheds, gates, and pergolas. It’s not an online platform offering recurring digital services or physical products on a subscription model. Therefore, there’s no “cancellation” in the traditional sense of ending a recurring payment or access to a service.

Understanding the Service Model

Fencesanddecking.co.uk operates on a project-by-project basis. Customers contact them for a quote, agree to a scope of work, and pay for the completed project. This is a one-off transaction for a specific installation or repair, rather than an ongoing service. Think of it like hiring a builder or a plumber – you pay for the job done, not a monthly fee. Manukadesign.co.uk Review

What to Do If You’ve Engaged Them for a Project

If you have engaged Fencesanddecking.co.uk for a project and wish to “cancel” the agreement before work commences or during the project, your actions would fall under contract law, not a subscription cancellation process.

1. Review Any Written Agreements/Quotes: If you received a written quote or signed a contract, carefully review its terms regarding cancellations, deposits, and any potential penalties. Many tradespeople will have clauses for work already undertaken or materials ordered.
2. Contact Them Directly: The most crucial step is to communicate directly with Mike or Alex using the provided phone numbers (07857 931270, 07460 884923) or email ([email protected]). Clearly state your intention to discontinue the project.
3. Discuss Any Costs Incurred: Be prepared to discuss any costs they may have already incurred, such as for materials purchased, planning time, or initial site visits. A reputable business will typically seek fair compensation for work and expenses up to the point of cancellation.
4. Seek Written Confirmation: Always request written confirmation of the cancellation and any agreed-upon financial settlements. This protects both parties.

No Free Trials or Recurring Payments

Given the nature of the business, there are no “free trials” offered by Fencesanddecking.co.uk for their services. You don’t get a trial period for a fence installation. Similarly, there are no recurring payment obligations once a project is completed and paid for, unless a specific, separate maintenance contract was agreed upon (which is not advertised on the site). This direct, project-based model means traditional subscription cancellation procedures simply don’t apply.

Fencesanddecking.co.uk Pricing

One of the most significant deficiencies of Fencesanddecking.co.uk, from a customer transparency perspective, is the complete absence of any pricing information on their website. This is a major point of friction for potential clients who are looking to budget for their home improvement projects.

The “Contact Us for a Quote” Model

The website explicitly states that for any requirement, users should “get in touch for a quote.” This indicates a customised pricing model, which is common for bespoke services like fencing, decking, and shed installation due to variables such as:

• Scope of Work: The size of the area, the length of the fence, the dimensions of the deck or shed.
• Material Choices: Different types of timber (e.g., pressure-treated, hardwood), composite materials for decking, types of gates (timber vs. wrought iron), and specific shed designs all come with varying costs.
• Site Specifics: Ease of access to the site, ground conditions, removal of old structures, and complexity of the terrain can all influence labour and material costs.
• Additional Features: Lighting for pergolas, specific finishes, or custom designs will add to the overall price.

Why Transparency in Pricing (Even Indicative) is Important

While customised quotes are understandable, the complete lack of any indicative pricing, even a “starting from” price or a typical cost range for common projects, can be frustrating for consumers. Simple-kitchens.co.uk Review

• Budgeting Difficulty: Without any price indication, customers cannot easily determine if the services are within their budget, leading to wasted time for both the customer and the service provider if the eventual quote is too high.
• Comparison Challenges: It makes it impossible for customers to make quick comparisons with other service providers who might offer some level of upfront pricing information.
• Perception of Hidden Costs: While not necessarily the case, a complete absence of pricing can sometimes lead to a perception that costs might be higher or that the company is less transparent.

According to a 2023 survey by PwC on consumer behaviour, 73% of consumers value transparency from businesses, with pricing being a key component of this transparency. While service-based industries often rely on quotes, providing a general idea of costs can significantly improve the initial customer experience.

What to Expect When Requesting a Quote

When you contact Fencesanddecking.co.uk, you should anticipate a process that typically involves:

1. Initial Enquiry: You will likely need to provide details about your project, including the type of service required (e.g., fence, deck), the approximate size, and any specific requirements.
2. Site Visit: For accurate pricing, especially for larger projects like decking or complex fencing, they will likely need to conduct a site visit to assess the area, take measurements, and discuss options in person.
3. Detailed Quote: Following the assessment, you should receive a written quote outlining the scope of work, materials to be used, labour costs, and an estimated timeline for completion. Ensure this quote is detailed and includes VAT if applicable.

In conclusion, while the ‘contact for a quote’ model is standard for bespoke services, Fencesanddecking.co.uk’s total omission of any pricing guidance on its website is a missed opportunity to build immediate trust and streamline the customer’s initial decision-making process.

FAQ

What services does Fencesanddecking.co.uk offer?

Fencesanddecking.co.uk offers a range of outdoor home improvement services, including the installation and repair of fences (Closed Board, Panel, Picket), timber and wrought iron gates, decking, pergolas & canopies, shed building, and UPVC fascias, soffits, and guttering.

Is Fencesanddecking.co.uk a national company or local?

Based on the website’s content, Fencesanddecking.co.uk appears to be a local company, specifically marketing itself as “Oxfordshire Fencing & Decking,” suggesting their primary service area is Oxfordshire and surrounding regions. Adriving.co.uk Review

How can I get a quote from Fencesanddecking.co.uk?

To get a quote from Fencesanddecking.co.uk, you need to contact them directly via phone or email. Their contact details are provided on the website: Mike – 07857 931270, Alex – 07460 884923, and [email protected].

Does Fencesanddecking.co.uk provide pricing on their website?

No, Fencesanddecking.co.uk does not provide any pricing information on their website. All services require direct contact for a customised quote.

Are there customer reviews or testimonials on Fencesanddecking.co.uk?

No, the Fencesanddecking.co.uk website does not display any customer testimonials, reviews, or links to external review platforms.

Does Fencesanddecking.co.uk offer a warranty on their work?

The website does not explicitly state any information regarding warranties or guarantees on their workmanship or materials. It is advisable to inquire about this directly when obtaining a quote.

Can I see examples of Fencesanddecking.co.uk’s previous work?

Yes, the website has a “Recent Projects” section and a “Latest Projects” link where they showcase a few images of their completed work, primarily fences. Grcarpentry.co.uk Review

Is Fencesanddecking.co.uk powered by GoDaddy?

Yes, the website footer indicates that Fencesanddecking.co.uk is “Powered by GoDaddy.”

Does Fencesanddecking.co.uk offer shed repairs or just new builds?

The website states, “Whether you supply the shed or us, we will come along and erect it for you,” which implies they primarily offer shed erection services, but it’s best to confirm if “repair” services are also included for existing sheds.

What types of gates does Fencesanddecking.co.uk specialise in?

Fencesanddecking.co.uk states that timber gates are their speciality, but they also supply wrought iron gates. They cater to garden, field, and driveway gates.

How do I cancel a project with Fencesanddecking.co.uk?

As Fencesanddecking.co.uk operates on a project basis, there is no “subscription” to cancel. If you need to stop a project, you should contact them directly via phone or email to discuss the terms of your agreement and any potential costs incurred.

Are there any financing options available through Fencesanddecking.co.uk?

The website does not mention any financing options, payment plans, or interest-based arrangements for their services. It is presumed payments are made upon completion of the project, as is typical for such services. Northernmarineservices.co.uk Review

Does Fencesanddecking.co.uk offer composite decking options?

The website mentions “decking” generally but does not specify if they offer composite decking in addition to timber. It is recommended to inquire about material options directly during the quote process.

Can Fencesanddecking.co.uk install pergolas with lighting?

Yes, the website states for pergolas, “add lighting if required and create a beautiful space to enjoy,” indicating they can incorporate lighting into pergola installations.

What is the coverage area for Fencesanddecking.co.uk’s services?

While the website mentions “Oxfordshire Fencing & Decking,” implying a primary focus on Oxfordshire, it’s best to contact them directly to confirm if they serve your specific location outside of this county.

Does Fencesanddecking.co.uk provide consultations?

While not explicitly stated, it is standard practice for service providers in this industry to offer consultations or site visits to discuss project requirements and provide accurate quotes. You should expect this as part of the quoting process.

Is there an online contact form on Fencesanddecking.co.uk?

No, the website primarily provides direct email and phone numbers for contact; an online submission form is not visible on the homepage. Litejoy.co.uk Review

How long has Fencesanddecking.co.uk been in business?

The website does not provide specific information about the company’s founding date or how long they have been in business. The copyright notice states “Copyright © 2024 Oxfordshire Fencing & Decking,” but this relates to the website’s copyright, not the business establishment year.

Does Fencesanddecking.co.uk handle old fence or decking removal?

The website mentions “simply a repair to an existing fence” but doesn’t explicitly state demolition or removal services for old structures. This is a common service, so it’s advisable to clarify if it’s included in their offering when requesting a quote.

What security measures are in place on Fencesanddecking.co.uk?

The website links to a “Privacy Policy,” which typically outlines how user data is handled. Beyond being powered by GoDaddy, specific security badges or detailed information on data encryption (e.g., SSL certificate details) are not prominently displayed, but general browsing typically implies standard web security protocols.

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