White.digital Review

Based on looking at the website, White.digital, which appears to be the domain for Maitland Agency, presents itself as a digital marketing agency focusing on “attention-seeking” strategies.

While the site conveys professionalism and aims to attract national brands, a thorough ethical review reveals several shortcomings from a user’s perspective, particularly concerning transparency and the immediate availability of crucial information typically expected from a trustworthy digital service provider.

Overall Review Summary:

Company Name Clarity: The domain “White.digital” points to “Maitland Agency,” which can be confusing.
Service Description: Clearly states focus on digital marketing, SEO, PPC, content, and visuals.
Pricing Transparency: No pricing information is available on the homepage.
Customer Support: Contact numbers and email are provided, but no immediate chat or dedicated support portal beyond a “Support” link.
Physical Addresses: Two UK addresses are listed.
Terms of Service/Legal: Cookies and Privacy policies are linked, but no direct “Terms of Service” or “About Us” page detailing company structure or values is immediately visible on the homepage beyond the footer links.
Trial/Guarantee: No mention of free trials, money-back guarantees, or explicit service level agreements.
Ethical Stance: While the services offered digital marketing are generally permissible, the lack of immediate transparency regarding pricing models or a comprehensive “About Us” section can raise questions about how their “attention-seeking” strategies align with broader ethical practices. The focus on “demanding attention” could, in some contexts, be misconstrued if not properly balanced with ethical outreach and non-intrusive marketing.

The website provides a high-level overview of their services, emphasizing creativity and results.

They highlight partnerships with “national brands” and offer examples through case studies.

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However, for a user looking to engage with a digital marketing agency, the absence of straightforward pricing, service packages, or a clear “About Us” section that details the company’s ethos and team can be a significant hurdle.

Best Alternatives for Digital Marketing Agencies:

WebFX: Known for transparent pricing, comprehensive digital marketing services including SEO, PPC, web design, and content marketing, with a strong focus on ROI and detailed analytics. They offer various packages tailored to different business sizes.
Ignite Visibility: A well-regarded agency offering a full suite of digital marketing services, including SEO, paid media, social media, and email marketing. They provide in-depth case studies and a clear approach to client success, emphasizing data-driven strategies.
Straight North: Specializes in SEO, PPC, and web design, with a strong emphasis on lead generation for B2B and B2C clients. They are known for detailed reporting and a performance-driven approach, clearly outlining their methodologies.
SmartSites: Offers award-winning web design and digital marketing services, including SEO, PPC, and social media. They focus on delivering measurable results and have a user-friendly website that clearly articulates their service offerings and client success stories.
KlientBoost: Specializes in PPC and conversion rate optimization CRO, known for their aggressive, results-driven strategies. They have a transparent approach to their work and often share insights and detailed case studies on their website.
Thrive Internet Marketing Agency: A full-service digital marketing agency providing SEO, PPC, social media, web design, and content writing. They emphasize a client-centric approach and offer customized strategies, with a clear focus on long-term partnerships.
Victorious: An SEO-focused agency that prioritizes ethical and sustainable search engine optimization practices. They are known for their expertise in driving organic traffic and providing transparent reporting, making them a solid choice for businesses seeking pure SEO growth.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

White.digital Review & First Look

Based on the initial assessment of the White.digital website, which functions as the online presence for Maitland Agency, the platform aims to project an image of a dynamic and creative digital marketing entity.

The homepage prominently features a bold statement: “MARKETING THAT GETS YOU NOTICED START A CONVERSATION WE LOVE ATTENTIONSEEKERS.” This immediately sets the tone for an agency that prides itself on creating impactful, perhaps even disruptive, digital strategies.

Initial Impressions on Design and Navigation

The design is modern and clean, utilizing a minimalist aesthetic with ample white space, which aligns with the “White.digital” branding.

Navigation appears straightforward, with clear calls to action like “START A CONVERSATION” and “LET’S GET GOING.” The use of large, appealing visuals and concise text blocks helps convey their message quickly.

However, while visually appealing, the design doesn’t immediately offer thes into specific service packages or transparent pricing that many potential clients seek. Wsidigitalexperts.com Review

Understanding the Core Offering

Maitland Agency emphasizes “two core services: Return On Spend ROS and Creative.” This suggests a dual focus on delivering measurable financial outcomes and innovative, attention-grabbing content and campaigns.

They explicitly state their commitment to “elevating your brand and driving measurable results that transform your online presence throughout the Northeast.” This regional focus on Newcastle and Darlington is clear, yet they also claim to “HELP NATIONAL BRANDS,” indicating a broader ambition.

Transparency and Immediate Information Availability

A significant aspect of any ethical online service is transparency.

While White.digital provides contact information email and phone numbers for two locations and links to their “Cookies” and “Privacy” policies, there’s a notable absence of direct pricing structures, service packages, or a detailed “About Us” page explaining the company’s ethos, team, or operational values upfront.

This lack of immediate, comprehensive information can be a point of concern for potential clients who prefer full transparency before initiating contact. Coverdaleuk.com Review

White.digital Pros & Cons

For White.digital Maitland Agency, the primary strengths lie in its stated expertise and professional presentation, while the cons often revolve around information accessibility and a lack of immediate detail.

Stated Strengths of White.digital

The website highlights several positive aspects that would appeal to businesses seeking digital marketing support:

Clear Value Proposition: They clearly state their goal is to “get you noticed” and drive “measurable results,” which is what businesses ultimately seek from marketing efforts.
Focus on ROI: The mention of “Return On Spend” as a core service indicates a results-driven approach, which is vital for businesses investing in marketing.
Creative Expertise: The emphasis on “creatively led” strategies suggests an agency capable of producing unique and engaging content, from captivating visuals to compelling brand narratives.
Regional and National Reach: While based in Newcastle and Darlington, their claim to “HELP NATIONAL BRANDS” broadens their appeal, suggesting capacity for larger projects.
Case Studies: The inclusion of “VIEW PROJECT” links to various case studies e.g., DMW Recruitment, Parkdean Resorts, Midsummer Place provides tangible examples of their past work, allowing potential clients to see their capabilities.
Professional Contact Information: Providing direct phone numbers and an email address for inquiries demonstrates a commitment to client communication.

Areas for Improvement and Potential Concerns

Despite its strengths, several points could be considered drawbacks or areas where White.digital could improve transparency and user experience:

Lack of Pricing Transparency: This is a major omission. For many businesses, especially small to medium-sized enterprises SMEs, knowing potential costs upfront is critical for budgeting and decision-making. The absence of even indicative pricing tiers or package descriptions can deter inquiries.
No Explicit Terms of Service: While privacy and cookie policies are linked, a comprehensive “Terms of Service” or “Service Level Agreement SLA” is not immediately visible on the homepage. This can lead to uncertainty about the legal framework of engagement.
Limited “About Us” Information: The homepage lacks a dedicated “About Us” section that details the company’s history, mission, or key personnel. Building trust often involves understanding the people and values behind the service.
Vague Service Breakdown: While “Return On Spend” and “Creative” are highlighted, a more detailed breakdown of specific services within these categories e.g., granular details of SEO, PPC, social media management, content creation would be beneficial.
Domain vs. Agency Name Discrepancy: The domain “White.digital” leading to “Maitland Agency Limited” can cause minor confusion for users attempting to locate or reference the company.

White.digital Alternatives

For businesses seeking a digital marketing partner, exploring alternatives is a wise step.

These agencies offer similar services to White.digital but often present their offerings with varying levels of transparency, specialization, or client-centric approaches. Rapidmovings.com Review

Top Digital Marketing Agencies

When considering alternatives, it’s beneficial to look for agencies that are clear about their methodologies, pricing even if it’s package-based, and client success stories.

WebFX: A global leader in digital marketing, WebFX stands out with its transparent pricing models available directly on their website. They offer a vast array of services, including SEO, PPC, social media, web design, and content marketing. Their focus is heavily on data-driven results, providing clients with detailed analytics and performance reports. Their “ROI Calculator” and extensive resource library are valuable tools for potential clients.
Ignite Visibility: Based in San Diego, Ignite Visibility is recognized for its comprehensive approach to digital marketing. They excel in SEO, paid media, social media marketing, and email marketing. What sets them apart is their focus on developing custom strategies for each client, backed by their proprietary forecasting models and a strong emphasis on communication and client education.
Straight North: This agency is known for its strong focus on lead generation through integrated online marketing services. They specialize in SEO, PPC management, email marketing, and web design. Straight North provides clear reporting and a commitment to measurable outcomes, often detailing their processes and expected results on their website.
KlientBoost: Specializing in PPC and Conversion Rate Optimization CRO, KlientBoost is known for its bold and effective strategies. They aim to not just drive traffic but convert it into tangible leads and sales. Their website features a wealth of educational content and case studies, demonstrating their expertise and results-oriented approach. They are often praised for their transparency in reporting and willingness to share their methodologies.
Thrive Internet Marketing Agency: A full-service digital marketing agency that emphasizes a client-centric approach and custom strategies. They offer SEO, PPC, social media, web design, and content writing, catering to businesses of all sizes across various industries. Thrive focuses on building long-term partnerships, providing dedicated account managers and clear communication throughout the campaign lifecycle.
Victorious: For businesses whose primary goal is organic growth, Victorious is a standout SEO agency. They are committed to ethical, white-hat SEO practices that deliver sustainable results. Their website showcases their specialized SEO methodologies, transparent reporting, and numerous success stories from diverse clients, making them a strong contender for companies prioritizing search engine visibility.

How to Cancel White.digital Subscription

Given that White.digital Maitland Agency does not explicitly list subscription services or pricing tiers on its homepage, the process for canceling a “subscription” would likely fall under the terms of a direct contract or agreement established between the client and the agency.

Unlike SaaS products with clear subscription models, agency services are typically governed by service contracts that outline notice periods, termination clauses, and payment obligations.

Understanding Service Contracts

When engaging with a digital marketing agency like Maitland Agency, it’s customary to sign a detailed service agreement.

This document is the cornerstone of the client-agency relationship and would contain all the critical information regarding cancellation. Aiselo.com Review

Steps to Initiate Cancellation

Review Your Contract: The absolute first step is to meticulously review the service contract or agreement you signed with Maitland Agency. Look for sections titled “Termination,” “Cancellation Policy,” “Notice Period,” or “Early Termination Fees.” This document will specify the required notice period e.g., 30, 60, or 90 days, the method for delivering notice e.g., written notice via email or certified mail, and any financial implications of canceling before the contract term ends.
Prepare Written Notice: Once you understand the contractual obligations, prepare a formal written notice of cancellation. This should clearly state your intent to terminate the services, the effective date of termination adhering to the notice period, and reference your service agreement.
Send Notice Via Specified Method: Send the written notice using the method explicitly stated in your contract. This might be a registered email, certified mail, or a specific online portal. Always ensure you have proof of delivery.
Follow Up: After sending the notice, follow up with a phone call to your account manager or the main contact provided by the agency to confirm receipt and discuss the next steps. This helps ensure a smooth transition and avoids misunderstandings.
Address Outstanding Payments: Be prepared to settle any outstanding invoices or fees as per your contract, especially if there are early termination clauses or a final billing cycle during the notice period.

No Free Trial Mentioned

It’s important to note that the White.digital Maitland Agency website does not mention any free trials.

Digital marketing agencies typically do not offer free trials in the same way a software product might.

Instead, they often provide initial consultations, proposals, or smaller pilot projects before committing to a full engagement.

Therefore, the concept of canceling a “free trial” in this context is unlikely to apply.

Any engagement would almost certainly be under a paid contract from the outset. Aircloth.com Review

White.digital Pricing

One of the most significant pieces of information absent from the White.digital Maitland Agency homepage is any clear indication of pricing.

This is a common practice among digital marketing agencies, as their services are often highly customized based on client needs, scope of work, and campaign complexity.

However, for a user, this lack of transparency can be a point of friction, requiring direct contact to even get a rough estimate.

Why Agencies Don’t Publicize Pricing

Customized Solutions: Digital marketing services are rarely one-size-fits-all. The cost varies dramatically depending on the specific services required e.g., SEO, PPC, social media management, content creation, web design, the scale of the campaign, the client’s industry, competition, and desired outcomes.
Value-Based Pricing: Many agencies price based on the perceived value they deliver rather than a fixed hourly rate or standard package. If they can help a client generate millions in revenue, their fees will reflect that potential.
Competitive Reasons: Agencies might avoid publishing prices to prevent competitors from undercutting them or to allow for flexibility in negotiations.
Complexity of Services: Unlike a software subscription, agency work involves human expertise, ongoing strategy development, and adapting to dynamic market conditions, making fixed pricing challenging.

How Pricing is Typically Determined

They would then propose a custom solution with a corresponding cost. Common pricing models in the agency world include:

Retainer Model: A fixed monthly fee for a predefined set of services and hours. This is common for ongoing digital marketing efforts like SEO, content marketing, or social media management.
Project-Based Pricing: A flat fee for a specific project with a defined scope, such as a website redesign, a one-time content creation project, or a specific PPC campaign setup.
Performance-Based Pricing: Less common for full-service agencies, but sometimes used for specific services like PPC, where a percentage of ad spend or a commission on conversions might be charged. This model is often combined with a base retainer.
Hourly Rates: Some agencies might charge an hourly rate for specific tasks, though this is less common for comprehensive marketing engagements and often used for ad-hoc consultation or development.

The Importance of a Detailed Proposal

Without explicit pricing on the website, a potential client’s next step would be to “START A CONVERSATION” with Maitland Agency. Foodforestabundance.com Review

During this process, it’s crucial to request a detailed proposal that outlines:

The specific services to be provided.
The scope of work and deliverables.
The proposed timeline.
The total cost and payment schedule.
Key performance indicators KPIs and how success will be measured.
Contract terms, including cancellation clauses.

This direct engagement is the only way to ascertain the exact cost of services from White.digital.

White.digital vs. Competitors

When evaluating White.digital Maitland Agency against its competitors, the comparison often comes down to their stated strengths, service offerings, and how they present themselves to potential clients.

While White.digital emphasizes “attention-seeking” strategies and a blend of “creative” and “Return On Spend” services, other agencies might differentiate themselves through specialization, transparent pricing, or unique client engagement models.

Key Differentiators

Specialization vs. Full-Service: Lestoquesmodeles.com Review
- White.digital Maitland Agency: Presents itself as a full-service agency with a strong emphasis on creative and ROI-driven strategies, catering to both regional and national brands. Their case studies suggest experience across various sectors.
- Competitors e.g., Victorious, KlientBoost: Some competitors specialize in specific areas. For instance, Victorious is laser-focused on SEO, making them a go-to for organic growth. KlientBoost heavily specializes in PPC and CRO. Businesses seeking deep expertise in one specific area might prefer a specialist.
Pricing Transparency:
- White.digital: Provides no upfront pricing information, requiring direct inquiry.
- Competitors e.g., WebFX: WebFX is a notable exception, offering transparent pricing models for various services directly on their website. This provides a clear advantage for clients who prioritize budget planning and immediate cost visibility. Other agencies might offer broad pricing tiers or estimated ranges.
Client Engagement and Communication:
- White.digital: Mentions “START A CONVERSATION” as their call to action, implying direct communication. They list phone numbers and email.
- Competitors: Many top agencies, such as Thrive Internet Marketing Agency, emphasize dedicated account managers, regular reporting, and robust communication frameworks. Some might offer client portals for real-time campaign tracking, which isn’t explicitly mentioned by White.digital on its homepage.
Case Studies and Social Proof:
- White.digital: Features “VIEW PROJECT” links to several case studies, demonstrating their past work. This is a crucial element for building trust.
- Competitors: Most reputable agencies, like Ignite Visibility and SmartSites, also heavily leverage case studies, client testimonials, and industry awards to showcase their successes and build credibility. The depth and detail of these case studies can vary significantly.
Online Presence and Resources:
- White.digital: Has a blog and social media links, suggesting content creation and engagement.
- Competitors: Many leading agencies invest heavily in content marketing, providing valuable resources, whitepapers, webinars, and detailed guides on their websites e.g., Straight North often publishes insightful articles, positioning themselves as thought leaders in the industry.

Ultimately, the choice between White.digital and a competitor would depend on a client’s specific needs, budget, and preference for transparency. Dressmuse.com Review

While White.digital’s creative focus and stated results-driven approach are appealing, the lack of immediate pricing and comprehensive service breakdowns might lead some clients to explore alternatives that offer more upfront information.

Digital Marketing Ethics and Islamic Principles

When discussing digital marketing, it’s crucial to consider its ethical implications, particularly from an Islamic perspective.

The core tenets of Islam emphasize honesty, integrity, transparency, and avoiding deception, exploitation, or any form of harm.

While digital marketing itself is a permissible tool, the methods and content employed within it must adhere to these principles.

Honesty and Transparency in Marketing

Avoiding Misrepresentation Gharar and Ghish: In Islam, transactions and communication must be clear and free from ambiguity or deception. This translates directly to marketing:
- True Advertising: All claims made in advertisements must be factual and verifiable. Exaggeration to the point of falsehood is forbidden.
- Clear Disclosures: Any potential costs, limitations, or risks associated with a product or service must be clearly disclosed. There should be no hidden fees or misleading terms.
- Authentic Testimonials: Testimonials and endorsements must be genuine and represent actual customer experiences, not fabricated ones.
Ethical Data Usage Privacy: Collecting and using customer data must be done with consent and for legitimate purposes. Protecting privacy Sitr is a fundamental Islamic value.
- Consent: Users should explicitly consent to their data being collected and used.
- Purpose Limitation: Data should only be used for the stated purposes and not for exploitation or unauthorized sharing.
- Security: Strong measures must be in place to protect user data from breaches.

Avoiding Exploitation and Harm

No Exploitation of Vulnerabilities: Marketing should not exploit the ignorance, needs, or vulnerabilities of individuals.
- Health and Well-being: Marketing should not promote harmful products or services e.g., gambling, alcohol, inappropriate content.
- Psychological Manipulation: Techniques that cause distress, fear, or undue pressure are unethical.
Fair Competition Adl: Marketing practices should promote fair competition, not undermine it through deceptive tactics or by defaming competitors.
- Truthful Comparisons: If comparing products, the comparisons must be accurate and objective.
- Respectful Engagement: Marketing should not involve slander or false accusations against rivals.

Ethical Content Creation

Modesty and Decency Hayat: Content created for digital marketing should adhere to principles of modesty and decency, avoiding anything that promotes indecency, sensuality, or immoral behavior.
- Visuals: Images and videos should be respectful and appropriate for all audiences.
- Language: Language used should be clean, polite, and free from vulgarity or incitement to sin.
Beneficial Content Naf’: The overall purpose of marketing should be to inform and provide benefit, not merely to entertain in a way that leads to idle pursuits or sin.
- Educational Value: Content that informs consumers and helps them make better decisions is encouraged.
- Societal Benefit: Marketing campaigns that promote positive social values or community well-being align well with Islamic principles.

White.digital’s “Attention-Seeking” Strategies and Ethical Review

White.digital’s stated goal of “MARKETING THAT GETS YOU NOTICED” and specializing in “creating bold, innovative strategies that demand attention” requires careful consideration from an ethical standpoint. While gaining attention is the essence of marketing, the methods used to achieve it are paramount. Secure.jobs Review

Potential for Misinterpretation: “Demanding attention” could, in a worst-case scenario, lean towards intrusive, manipulative, or even deceptive tactics if not grounded in strong ethical guidelines.
Need for Clarification: Agencies with such bold claims should clearly articulate their ethical framework. Do they ensure their “captivating visuals” and “engaging content” always remain truthful, respectful, and non-exploitative?
Missing Ethical Statement: A dedicated “Ethics” or “Values” page would greatly enhance the transparency of White.digital. This would allow them to explicitly state their commitment to responsible marketing practices, which is particularly important for businesses seeking to align with Islamic principles.

In conclusion, while digital marketing is a permissible and often necessary tool, its implementation must be guided by robust ethical principles.

For White.digital, clarifying their approach to “attention-seeking” within an explicit ethical framework would significantly strengthen their appeal to clients who prioritize integrity and responsible business practices.

FAQ

How can I verify the legitimacy of White.digital Maitland Agency?

To verify the legitimacy, you can check their registered company details in the UK via Companies House, review their case studies and client testimonials, and look for their presence and engagement on professional platforms like LinkedIn.

Contacting them directly to discuss their processes and request references can also help.

Does White.digital offer transparent pricing on their website?

No, White.digital Maitland Agency does not display specific pricing or service packages on their homepage. Decrescent.com Review

You would need to contact them directly to receive a customized proposal and cost estimate based on your specific needs.

What services does White.digital Maitland Agency provide?

White.digital Maitland Agency offers digital marketing services, focusing on “Return On Spend” and “Creative” solutions.

This typically includes SEO, PPC, content marketing, web design, social media management, and strategic digital campaigns aimed at enhancing online visibility and driving measurable results.

Is White.digital suitable for small businesses?

While White.digital states they help “national brands,” their services are likely scalable.

Small businesses would need to engage in a direct conversation to understand if their budget and needs align with Maitland Agency’s offerings and typical client profile. Freeiphone12.com Review

How does White.digital Maitland Agency measure results?

The website mentions “driving measurable results” and focusing on “Return On Spend.” Typically, digital marketing agencies measure results through key performance indicators KPIs such as website traffic, lead generation, conversion rates, sales growth, ad spend ROI, and improved search engine rankings.

A detailed proposal should outline their specific measurement approach.

What is the typical contract length for White.digital Maitland Agency services?

The website does not specify typical contract lengths.

Digital marketing agency contracts can vary widely, from project-based agreements to monthly or annual retainers.

This information would be detailed in a custom service agreement provided after an initial consultation. Azza-cs.com Review

Does White.digital offer a free consultation?

The website encourages users to “START A CONVERSATION” and “DROP US A MESSAGE,” which implies an initial consultation to discuss potential client needs.

It is common practice for agencies to offer a free discovery call.

Are there any testimonials or reviews for White.digital Maitland Agency available online?

The website features “VIEW PROJECT” links to case studies.

For broader testimonials, you might need to check their social media profiles LinkedIn, Facebook, Instagram or third-party review platforms if they are listed there.

How can I contact White.digital Maitland Agency?

You can contact White.digital Maitland Agency via email at [email protected] or by phone at their Darlington office 01325 809 399 or Newcastle office 0191 265 7542. They also have links to their social media profiles. Timeular.com Review

Does White.digital have an ‘About Us’ page?

While the homepage provides some descriptive text about Maitland Agency, there isn’t a prominent ‘About Us’ link or section that immediately details the company’s history, team, or core values beyond the brief overview.

Further exploration of their main domain might reveal more.

What kind of “creative” services does White.digital provide?

White.digital emphasizes “captivating visuals, engaging content, or data-driven digital campaigns” as part of their creative services.

This generally encompasses graphic design, video production, copywriting, content strategy, and brand narrative development for various digital platforms.

Where is White.digital Maitland Agency located?

White.digital Maitland Agency has two physical locations in the UK: Sloans, 22 Grange Road, Darlington DL1 5NG and Unit 2, Terrace Level, St Peter’s Basin, Newcastle upon Tyne NE6 1TZ. Getinscents.co Review

Does White.digital use ethical marketing practices?

The website emphasizes “attention-seeking” and “bold, innovative strategies.” While these terms don’t inherently imply unethical practices, a lack of explicit ethical statements or a detailed “About Us” section on their approach to advertising transparency and data usage leaves room for interpretation.

Ethical marketing would align with principles of honesty, non-deception, and respecting user privacy.

Can White.digital help with SEO?

Yes, the website mentions enhancing online visibility through “expert SEO,” indicating that search engine optimization is one of the services they offer.

Does White.digital manage PPC campaigns?

Yes, the website states they assist with “targeted PPC campaigns,” indicating that pay-per-click advertising management is part of their service offerings.

How does White.digital ensure “Return On Spend”?

While the website mentions “Return On Spend” as a core service, the specific methodology isn’t detailed on the homepage. Shaktiwarriorshop.com Review

Agencies typically ensure ROI through data analysis, performance tracking, continuous optimization of campaigns, and regular reporting against predefined KPIs.

Is White.digital active on social media?

Yes, the White.digital website includes links to their social media profiles on Instagram, LinkedIn, TikTok, and Facebook, suggesting active engagement on these platforms.

Does White.digital have a blog?

Yes, the website footer includes a link to a “Blog,” indicating that they publish articles and insights related to digital marketing.

What is the copyright year mentioned on White.digital?

How do I provide feedback or support requests to White.digital?

The website footer includes a “Support” link, which likely leads to a dedicated page for submitting support requests or feedback.

Additionally, you can use their provided email address [email protected] or phone numbers.