
Based on checking the website, Easternvoyages.com appears to be a legitimate travel agency specializing in tours of North East India.
While the website provides a comprehensive overview of their services, pricing, and policies, there are some areas where they could improve to enhance user trust and transparency.
Overall Review Summary:
- Website Design & User Experience: Clean, well-organized, and easy to navigate.
- Information Provided: Detailed itineraries, places of interest, and clear contact information.
- Transparency: Includes a clear Disclaimer, Privacy Policy, and Reservation Policy.
- Customer Testimonials: Features a section for testimonials, though the authenticity could be further validated by third-party platforms.
- Pricing: States competitive prices, but actual pricing for specific tours isn’t immediately visible without inquiry.
- Ethical Considerations: The nature of their business travel and tourism is permissible. No direct mention of unethical practices was found on the homepage.
- Trust Signals: Physical address and phone number provided.
Eastern Voyages aims to be your “Destination Architects,” crafting bespoke travel experiences in North East India.
They highlight luxury accommodations, competitive pricing, and professional guides as their core offerings.
The site showcases popular tours like Assam-Arunachal Pradesh and Assam-Meghalaya, with details on duration and group size.
They also have a clear four-step process from reserving your adventure to having a great trip.
However, while the website is informative, the absence of real-time pricing and direct booking capabilities, requiring an inquiry, might add an extra step for users expecting immediate transactions.
The disclaimers are thorough, covering general information, limitations of liability, external links, and changes to policies, which is commendable.
Their commitment to ethical practices in business operations, particularly regarding transparency and customer service, aligns with positive values.
Best Alternatives for Ethical Travel & Planning:
- Booking.com for Accommodation & Flights:
- Key Features: Wide range of hotels, apartments, and unique stays. flight bookings. car rentals. free cancellation on many options.
- Average Price: Varies significantly based on destination and accommodation type.
- Pros: Huge inventory, user reviews, loyalty programs, flexible booking options.
- Cons: Can be overwhelming with too many choices, dynamic pricing.
- Expedia for Package Deals & Flights:
- Key Features: Bundles flights, hotels, and car rentals for potential savings. activity bookings. reward program.
- Average Price: Depends on package components and duration.
- Pros: Convenient for comprehensive travel planning, often provides discounts for bundling.
- Cons: Less flexibility once a package is booked, cancellation policies can be strict.
- Airbnb for Unique Stays & Local Experiences:
- Key Features: Private rooms, entire homes, and unique accommodations. “Experiences” for local activities.
- Average Price: Varies widely, generally competitive with hotels for longer stays or larger groups.
- Pros: Authentic local experiences, diverse accommodation types, often more spacious than hotels.
- Cons: Quality can vary between hosts, cancellation policies set by individual hosts.
- Viator for Tours & Activities:
- Key Features: Extensive selection of tours, activities, and attractions worldwide. user reviews.
- Average Price: Varies based on activity type and duration.
- Pros: Huge variety, instant confirmation, often good for last-minute bookings.
- Cons: Some tours can be overpriced, customer service can be slow for complex issues.
- TripAdvisor for Reviews & Planning:
- Key Features: Comprehensive reviews of hotels, restaurants, and attractions. forums for traveler advice. booking links to various providers.
- Average Price: Free for browsing and planning. prices vary from external booking sites.
- Pros: Unbiased user reviews, vast amount of information, community-driven insights.
- Cons: Information can be outdated, some reviews might not be entirely genuine.
- GetYourGuide for Curated Experiences:
- Key Features: Curated selection of tours, excursions, and activities. skip-the-line tickets. mobile app for easy booking.
- Average Price: Varies by activity.
- Pros: High-quality experiences, good user interface, reliable customer support.
- Cons: Less variety than Viator, focuses more on popular attractions.
- National Geographic Expeditions for Educational & Ethical Travel:
- Key Features: Focus on cultural immersion, wildlife, and natural history. expert-led tours. promotes sustainable tourism.
- Average Price: Premium pricing due to unique experiences and expert guides.
- Pros: Highly reputable, exceptional educational value, supports conservation efforts.
- Cons: Expensive, limited destinations, may not appeal to budget travelers.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Easternvoyages.com Review & First Look
Based on an initial assessment of Easternvoyages.com, the website presents itself as a specialized tour operator focusing on the North East India region.
The homepage immediately lays out its core offerings: immersive travel experiences, luxury accommodations, competitive pricing, and professional guides.
It’s a clean, visually appealing site that emphasizes the “unforgettable pleasure” and “scenic beauty” of its destinations.
The structure is logical, guiding potential customers through an “Explore Tours” and “Book Now” funnel.
User Interface and Navigation
The website’s user interface is straightforward and intuitive.
- Clean Layout: The design avoids clutter, making it easy for visitors to grasp the main points.
- Clear Call-to-Actions CTAs: Buttons like “Explore Tours” and “Book Now” are prominent and guide users toward engagement.
- Logical Menu Structure: Key sections like “Home,” “About Us,” “Explore ,” “Activities,” and “Contact Us” are easily accessible via the navigation bar.
- Responsive Design: The site appears to adapt well across different screen sizes, which is crucial for mobile users.
Initial Impressions of Service Offerings
Eastern Voyages positions itself as a “Destination Architect,” aiming to provide bespoke travel experiences.
This suggests a personalized approach, which can be a significant draw for travelers looking for something beyond generic package tours.
- Specialization: Focusing solely on North East India allows them to develop deep expertise in the region. This specialization can lead to more authentic and well-curated itineraries.
- Highlighted Features: The promise of “Luxury Accommodations,” “Competitive Price,” and “Professional Guide” directly addresses common traveler concerns regarding comfort, cost, and expertise.
- Tour Variety: They list several popular tours such as “Assam – Arunachal Pradesh,” “Assam – Meghalaya,” and “Wildlife Kaziranga National Park,” indicating a diverse range of options for different interests. Each tour provides basic details like duration and group size 2-10 people.
Trust and Credibility Signals
For a travel agency, trust is paramount.
Easternvoyages.com includes several elements designed to build this trust.
- Physical Address and Contact Information: The website provides a physical office address in Guwahati, Assam, India, along with an email and phone number +91-9354577649. This is a strong indicator of a legitimate business presence.
- Disclaimer, Privacy Policy, and Reservation Policy: The presence of these detailed legal documents, updated as of September 4, 2024, demonstrates a commitment to transparency and legal compliance. These policies outline data handling, booking terms, cancellation rules, and limitations of liability.
- Testimonials: A section showcasing “4.9k Tours that you need Most Popular Tours” and “Testimonials and Reviews” aims to convey customer satisfaction. However, the exact source or verification process for these testimonials isn’t immediately clear, which is common for website-hosted reviews.
Easternvoyages.com Pros & Cons
When evaluating Easternvoyages.com, it’s important to look at both its strengths and areas where it could improve, especially from the perspective of a discerning traveler seeking reliability and ethical practices. Johnocera.com Review
Pros of Easternvoyages.com
Easternvoyages.com demonstrates several commendable aspects that could appeal to potential customers.
- Specialized Focus: Their exclusive focus on North East India is a significant advantage. This specialization implies a deep understanding of the region’s geography, culture, and logistics, leading to potentially more authentic and well-executed tours. For instance, they highlight specific destinations like “Kaziranga National Park” and “Living Root Bridge,” showcasing local expertise.
- Clear Itineraries: The website provides outline itineraries for popular tours, including the number of nights, days, and group size e.g., “Assam – Arunachal Pradesh: 10 nights – 11 days | 2 – 10 People”. This level of detail helps travelers understand what to expect.
- Transparency in Policies: The presence of a comprehensive Disclaimer, Privacy Policy, and Reservation Policy is a strong positive. These documents clearly lay out terms and conditions, cancellation policies e.g., “More than 60 days before departure: 15% of the total cost”, payment methods, and client responsibilities. This level of transparency is crucial for building trust.
- Direct Contact Information: Providing a physical address, email, and phone number +91-9354577649 allows for direct communication, which is vital for personalized travel services and resolving any concerns.
- Emphasis on Quality: The site explicitly mentions “Luxury Accommodations,” “Competitive Prices,” and “Professional Guides.” These promises cater to travelers seeking comfort, value, and knowledgeable assistance.
- Ethical Business Nature: The core business of organizing tours is permissible. There are no elements on the homepage that suggest involvement in forbidden categories such as gambling, alcohol sales, or other unethical practices.
Cons of Easternvoyages.com
Despite its strengths, Easternvoyages.com also has areas that could be enhanced to provide a more robust and trustworthy user experience.
- Lack of Direct Pricing: While “Competitive Price” is stated, actual tour prices are not displayed directly on the website. Users are prompted to “Enquire Now” or “Book Now,” which leads to a contact form. This lack of immediate pricing transparency can be a hurdle for users who prefer to compare costs upfront. Data from travel e-commerce shows that 60% of users abandon a booking if they can’t find pricing information quickly.
- Limited Online Booking Functionality: The process appears to be inquiry-based rather than a direct online booking system with real-time availability. This can slow down the booking process and might deter travelers accustomed to instant confirmations.
- Unverified Testimonials: While testimonials are present, their authenticity isn’t easily verifiable through third-party platforms like Google Reviews or TripAdvisor. Displaying links to external, verified reviews would significantly boost credibility. A 2023 study by BrightLocal indicated that 79% of consumers trust online reviews as much as personal recommendations.
- Absence of Secure Payment Gateway Information: While they mention “Safe Payments,” explicit details about the secure payment gateway e.g., SSL certification, PCI DSS compliance are not prominently displayed on the homepage or in the booking process overview. This is critical for building confidence in online transactions.
- Limited Tour Details Beyond Overview: While itineraries are listed, more granular details about inclusions e.g., specific hotels, types of transport, detailed daily activities, meal plans are not immediately accessible on the tour pages. This might require further inquiry, adding friction to the research process.
- No FAQ Section on Homepage: A dedicated FAQ section could address common traveler questions upfront, reducing the need for direct inquiries and improving user experience.
- Generic Images: While attractive, some images appear to be stock photos rather than authentic representations of their tours or accommodations. More real-world photography from past trips could enhance appeal and authenticity.
Easternvoyages.com Alternatives
For travelers seeking ethical and reliable tour operators, especially for destinations like North East India, exploring alternatives is a wise approach.
Here are some categories and specific examples of companies known for their strong reputation, transparent practices, and often, a broader global reach.
Reputable Tour Operators
Many established tour operators offer well-vetted packages and emphasize customer service and safety.
These companies often have robust online systems and clear policies.
- G Adventures: Known for small-group tours and sustainable travel, G Adventures offers diverse itineraries globally, including adventure tours and cultural immersions. They often partner with local communities and prioritize responsible tourism.
- Key Features: Small group sizes, local guides, community-based tourism, various travel styles e.g., classic, active, family.
- Pros: Strong reputation for ethical travel, authentic experiences, flexible itineraries, good customer support.
- Cons: Can be more expensive than budget options, fixed departure dates.
- Intrepid Travel: Similar to G Adventures, Intrepid focuses on responsible, sustainable travel experiences with a strong emphasis on local interaction and minimal environmental impact. They offer tours to many regions, including parts of Asia.
- Key Features: Small group tours, local leaders, sustainable practices, wide range of adventure and cultural trips.
- Pros: Ethical focus, authentic experiences, good for solo travelers, extensive global network.
- Cons: May involve more basic accommodations, can be physically demanding depending on the tour.
Online Travel Agencies OTAs with Tour Aggregators
While not direct tour operators, OTAs often aggregate tours from various providers, offering convenience and a wider selection.
They typically have established booking systems and customer support.
- Klook: A leading platform for booking travel activities and services, especially popular in Asia. Klook offers a vast selection of tours, attractions, and local experiences.
- Key Features: Wide range of activities, competitive pricing, instant confirmation, mobile app friendly.
- Pros: Convenience, frequent promotions, user reviews, reliable payment gateways.
- Cons: Quality can vary between local operators, customer service might be slower for complex issues.
- Expedia: Beyond flights and hotels, Expedia also has a dedicated section for tours and activities globally. This allows for bundling travel components.
- Key Features: Comprehensive travel booking flights, hotels, cars, activities, reward points, frequent deals.
- Pros: One-stop shop for travel planning, reliable customer support, well-known brand.
- Cons: Can be less specialized in tours compared to dedicated activity platforms, some deals might require bundling.
Direct Booking with Reputable Local Operators
For a personalized touch and often better rates, travelers can directly contact highly-rated local tour operators in North East India.
Researching through travel forums like TripAdvisor and reading independent blogs can help identify these. Co.design Review
- North East India Tour Operators: A broad category search on platforms like Amazon might yield guidebooks or travel accessories, but for specific operators, it’s better to use search engines combined with review sites. Look for operators with strong online reviews and clear contact information.
- Key Features: Highly personalized service, deep local knowledge, flexibility in itinerary customization.
- Pros: Authentic experiences, direct communication, potential for better pricing without intermediary fees.
- Cons: Requires more research to vet legitimacy, payment methods might be less standardized.
Ethical Travel Planning Resources
For those who prefer to plan their own trips but want to ensure ethical considerations, these resources can be invaluable.
- Responsible Travel: This platform focuses exclusively on responsible and sustainable tourism, connecting travelers with ethical tour operators and accommodations worldwide.
- Key Features: Vetted ethical operators, focus on community benefits, environmental protection, fair labor practices.
- Pros: Ensures positive impact, high ethical standards, unique and meaningful experiences.
- Cons: Fewer options compared to mainstream sites, might be more expensive.
- Lonely Planet Guidebooks: While not a booking platform, Lonely Planet provides extensive, researched guides for various regions, including North East India. These guides often list recommended local operators, accommodations, and activities, along with practical travel advice.
- Key Features: Detailed destination information, cultural insights, practical tips, recommended local businesses.
- Pros: Highly reliable information, supports independent travel planning, encourages local exploration.
- Cons: Requires self-planning, information can become outdated quickly, no direct booking.
How to Cancel Easternvoyages.com Subscription or Booking
Based on the Reservation Policy of Easternvoyages.com, the term “subscription” doesn’t directly apply in the typical sense of a recurring payment for digital content. Instead, the focus is on canceling a confirmed tour booking. It’s crucial to understand their specific clauses to avoid unexpected charges.
Understanding the Cancellation Process
The policy explicitly states the steps and charges involved when a client initiates a cancellation.
- Written Notification is Key: The policy requires clients to “notify us in writing as soon as possible.” This means sending an email to
[email protected]
or via any other formal written communication method they might specify though email is the most common for online businesses. Always keep a record of your cancellation request, including the date and time sent. - Calculation of Charges: The cancellation charges are clearly tiered based on the proximity to the departure date. This is a standard practice in the travel industry, reflecting the costs incurred by the operator as the departure date approaches.
- More than 60 days before departure: 15% of the total cost.
- 41 to 50 days before departure: 50% of the total cost.
- 31 to 40 days before departure: 75% of the total cost.
- Less than or equivalent to 30 days One Month before departure: 100% of the total cost.
Steps to Cancel a Booking
- Review Your Booking Confirmation: Locate your booking confirmation email or any other document that outlines the details of your reservation, including the total cost and departure date. This will help you determine the applicable cancellation fee.
- Draft a Formal Cancellation Request:
- Clearly state your intention to cancel the booking.
- Include your booking reference number.
- Provide the names of all travelers in the booking.
- State the tour name and original departure date.
- Send this request to
[email protected]
.
- Await Confirmation: Eastern Voyages is expected to process refunds within 15-30 days of the cancellation notice. Follow up if you don’t receive an acknowledgment or refund within a reasonable timeframe.
Important Considerations and Potential Pitfalls
- Non-Refundable Deposit: The policy states, “A non-refundable deposit of 10% is required to secure your booking.” This initial deposit is separate from the tiered cancellation charges and will not be refunded, even if you cancel well in advance.
- Supplier Non-Refundable Costs: The policy also notes that “certain costs, such as permits or airline tickets, may be non-refundable or subject to the terms of the supplier.” This means that even if Eastern Voyages processes a refund, there might be additional deductions from third-party costs that are beyond their control.
- Travel Insurance: Eastern Voyages “strongly recommend that all travellers purchase comprehensive travel insurance that covers trip cancellations.” This is a crucial piece of advice. Travel insurance can potentially cover the non-refundable portions of your trip cost, including cancellation fees, especially if the cancellation is due to unforeseen circumstances covered by your policy e.g., medical emergency, sudden job loss. According to a 2023 study by Statista, approximately 38% of U.S. travelers purchase travel insurance.
- Amendments vs. Cancellations: If you only need to change dates or minor details, review the “Amendment Policy.” While changes are “subject to availability and may incur additional costs,” they are often less punitive than a full cancellation.
Easternvoyages.com Pricing
Easternvoyages.com’s pricing structure, as presented on their homepage and in their policies, is somewhat opaque regarding exact figures.
While they claim “Competitive Price” and “exceptional value,” specific tour costs are not listed directly on the website.
This approach requires potential customers to actively engage with the company to obtain a quote, which can be both a pro and a con depending on the customer’s preference.
What is Known About Pricing
From the website’s content, we can infer the following about their pricing philosophy:
- Inquiry-Based Pricing: The most prominent feature of their pricing model is that specific tour costs are not displayed. Buttons like “Enquire Now” and “Book Now” lead to a contact form. This implies that pricing is customized based on factors such as:
- Group Size: Tours are listed for “2 – 10 People,” suggesting prices might be per person, but could vary based on economies of scale for larger groups.
- Travel Dates: Seasonal demand and availability often influence prices in the travel industry.
- Specific Inclusions/Exclusions: While the general inclusions are listed accommodation, transportation, meals, guided tours, specific tiering e.g., standard vs. luxury hotels or optional add-ons could affect the final price.
- Per Person Basis: The Reservation Policy states, “All prices quoted are per person unless stated otherwise.” This confirms that costs are generally calculated on an individual basis.
- Subject to Change: The Disclaimer explicitly notes, “All prices listed on www.easternvoyages.com are subject to change without notice.” This is standard for travel services due to fluctuating costs of fuel, accommodation, and local services.
- Deposit Requirement: A “non-refundable deposit of 10% is required to secure your booking,” as per the Reservation Policy. This deposit is deducted from the total cost.
- Payment Currency: All payments “must be made in Indian Rupees INR unless otherwise specified,” which is important for international travelers to note due to currency exchange rates.
The Impact of Inquiry-Based Pricing
- Pros:
- Customization Potential: It allows Eastern Voyages to offer tailored packages that exactly meet a client’s needs, budget, and preferences. For complex tours in unique regions, a personalized quote can be more accurate than a generic price list.
- Relationship Building: It forces direct communication, allowing the company to understand client needs better and build rapport.
- Dynamic Pricing Adaptation: Enables the company to adjust prices quickly based on real-time availability, demand, and fluctuating supplier costs without constantly updating a static price list on the website.
- Cons:
- Lack of Transparency: For many modern consumers, the absence of upfront pricing is a major drawback. It prevents quick comparisons with competitors and makes budgeting difficult in the initial research phase. A 2023 survey by HubSpot found that 68% of consumers prefer to do their own research online rather than contacting a sales representative.
- Increased Friction: Requiring an inquiry adds an extra step and time delay to the booking process, which can deter users looking for instant gratification or a quick decision.
- Perception of Hidden Costs: While not necessarily true, the lack of immediate pricing can sometimes lead to a perception that prices might be subject to negotiation or contain hidden fees, even if the final quote is competitive.
Comparing with Industry Norms
Many international tour operators and online travel agencies OTAs now display package prices directly on their websites, often with various tiers e.g., standard, premium, luxury or customizable options e.g., adding flights, extending stays. This allows customers to immediately understand the cost implications and proceed with booking or further customization.
Krishnaoffice.com ReviewEasternvoyages.com’s approach is more akin to a traditional, personalized travel agency model, which can be highly effective for niche markets but might not align with the expectations of all online consumers.
Easternvoyages.com vs. Mainstream Travel Aggregators
When considering Easternvoyages.com, it’s useful to compare its model and offerings against larger, more mainstream travel aggregators like Booking.com or Expedia.
This comparison highlights the strengths and weaknesses of each, helping travelers decide which platform best suits their needs.
Easternvoyages.com: The Niche Specialist
Easternvoyages.com operates as a highly specialized tour operator. Its unique selling proposition is its exclusive focus on North East India. This specialization means:
- Deep Regional Expertise: Unlike broad aggregators, Eastern Voyages is likely to have unparalleled local knowledge, established relationships with local suppliers hotels, transport, guides, and insights into unique experiences within the region. This can lead to more authentic, curated itineraries.
- Personalized Service: The inquiry-based booking model suggests a more personalized approach. Travelers can expect direct communication, customized itineraries, and potentially more hands-on support for their specific needs, especially for complex or off-the-beaten-path journeys.
- Ethical Alignment: As a smaller, specialized operator, they have the potential to build stronger relationships with local communities and ensure more responsible tourism practices, directly contributing to the local economy.
Where Easternvoyages.com might fall short compared to aggregators:
- Lack of Real-time Pricing and Booking: This is a major differentiator. Mainstream aggregators offer instant price comparisons and immediate booking confirmation, which is a significant convenience for modern travelers. Easternvoyages.com’s “Enquire Now” model introduces friction.
- Limited Scope: If a traveler wants to book a comprehensive trip involving multiple regions beyond North East India or other travel components like international flights, they would need to use other platforms.
- Brand Recognition and Trust Signals: While Easternvoyages.com provides contact details and policies, it lacks the globally recognized brand trust, extensive user reviews, and comprehensive third-party verification that large aggregators command. A 2023 survey by Statista showed that over 60% of leisure travelers prefer to book flights and accommodations through online travel agencies.
Mainstream Travel Aggregators e.g., Booking.com, Expedia: The Global Convenience Store
Platforms like Booking.com, Expedia, and others are designed for convenience, scale, and global reach.
- Vast Inventory and Global Reach: They offer millions of options for accommodations, flights, car rentals, and activities worldwide. This breadth of choice is unmatched by niche operators.
- Instant Booking and Pricing Transparency: A key advantage is the ability to search, compare prices, and book instantly. Prices are typically displayed upfront, allowing for quick decision-making and budgeting.
- User Reviews and Ratings: These platforms thrive on user-generated content. Extensive reviews and star ratings provide social proof and help travelers make informed decisions based on others’ experiences. For example, Booking.com hosts over 200 million verified guest reviews.
- Bundling and Deals: Aggregators often offer package deals flight + hotel that can result in significant savings. They also have loyalty programs and frequent promotions.
- Standardized Customer Service: While often automated, their customer service systems are typically robust, offering 24/7 support for common issues, cancellations, and amendments.
Where Mainstream Aggregators might fall short compared to Easternvoyages.com:
- Lack of Deep Specialization: While they offer tours, these are usually provided by third-party operators, and the aggregator itself doesn’t have the same deep, nuanced regional knowledge that a specialist like Eastern Voyages does.
- Less Personalized Service: The experience is often transactional and less personalized. Complex itineraries or specific niche requests might not be easily accommodated through their standardized systems.
- Potential for Information Overload: The sheer volume of choices can be overwhelming for some users.
- Hidden Fees/Clauses: While generally transparent, some third-party offerings on aggregators might have less flexible cancellation policies or less clear inclusions.
Conclusion of Comparison
For a traveler prioritizing convenience, instant booking, and a wide array of options for standard travel components, mainstream aggregators are the clear choice. However, for those seeking a highly specialized, authentic, and potentially more personalized experience specifically within North East India, and who are willing to engage in an inquiry-based process, Easternvoyages.com presents a compelling alternative. The decision ultimately depends on the traveler’s priorities: broad convenience versus niche expertise.
How to Get a Refund from Easternvoyages.com
Obtaining a refund from Easternvoyages.com primarily hinges on understanding and adhering to their outlined Reservation Policy, particularly the “Cancellation Policy” and “Refunds” sections. The process is straightforward but requires timely action and adherence to their specific terms.
Key Steps to Initiating a Refund Request
-
Understand the Eligibility Criteria: Brainsprep.com Review
- Client-Initiated Cancellation: Refunds are processed based on the tiered cancellation charges detailed in their policy. If you cancel, the percentage of the total cost refunded will depend on how many days in advance of departure you provide written notice.
- Eastern Voyages Initiated Cancellation: If Eastern Voyages cancels a reservation due to “unforeseen circumstances, including but not limited to natural disasters, political instability, or low enrolment,” you are entitled to a “full refund of all payments made to us, or the option to transfer to another trip.” This offers the most favorable refund terms.
-
Provide Written Notification for Client Cancellations:
- The policy explicitly states: “If you need to cancel your reservation, please notify us in writing as soon as possible.”
- Method: Send an email to
[email protected]
. - Content of Email:
- Clearly state your full name as per the booking.
- Include your booking reference number.
- Specify the tour name and original departure date.
- Explicitly state your request to cancel the booking.
- Attach any relevant booking documents if available.
- Importance: Written communication provides a clear, documented timestamp of your cancellation request, which is crucial in case of disputes. Save a copy of your sent email.
-
Be Aware of Applicable Charges:
- Non-Refundable Deposit: Remember, “A non-refundable deposit of 10% is required to secure your booking.” This will not be returned.
- Tiered Charges: The cancellation charges are:
- More than 60 days before departure: 15% of the total cost.
- 41 to 50 days before departure: 50% of the total cost.
- 31 to 40 days before departure: 75% of the total cost.
- Less than or equivalent to 30 days before departure: 100% of the total cost no refund.
- Third-Party Costs: “Certain costs, such as permits or airline tickets, may be non-refundable or subject to the terms of the supplier.” These will be deducted from your refund.
-
Await Refund Processing:
- Eastern Voyages states, “Refunds will be processed within 15-30 days of the cancellation notice.” This is a reasonable timeframe for manual processing.
- Monitoring: Keep an eye on your bank account or credit card statement within this period.
What to Do If There Are Issues
- Document Everything: Maintain a detailed record of all communications emails, phone calls, dates, names of representatives.
- Follow Up: If the refund is not processed within the stipulated 15-30 days, send a polite follow-up email, referencing your original cancellation request and the expected processing time.
- Dispute Resolution: The Reservation Policy mentions: “In the event of any disputes arising from or in connection with this policy, the parties agree to seek resolution through good faith negotiations. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts in Guwahati, Assam, India.” While this is a legal clause, initiating direct, documented communication is the first and most effective step.
- Bank/Credit Card Dispute: As a last resort, if you believe Eastern Voyages has not adhered to their stated policy, you might consider disputing the charge with your bank or credit card company, providing them with all your documentation. This is generally reserved for situations where the service was not rendered or the company failed to uphold its terms.
Given the clear and detailed cancellation policy, the process for obtaining a refund from Easternvoyages.com appears transparent, provided the client initiates the cancellation promptly and understands the associated charges.
What is North East India Tourism?
Key Characteristics of North East India Tourism
- Ecological Hotspot: The region is part of the Indo-Burma biodiversity hotspot, home to numerous endemic species. This makes it a prime destination for wildlife enthusiasts, with places like Kaziranga National Park Assam famous for its one-horned rhinoceros.
- Biodiversity Facts: North East India accounts for approximately 8% of India’s total geographical area but harbors nearly 50% of the country’s biodiversity.
- National Parks and Wildlife Sanctuaries: Beyond Kaziranga, significant protected areas include Manas National Park Assam, Namdapha National Park Arunachal Pradesh, and Keibul Lamjao National Park Manipur.
- Cultural Diversity: Each state boasts unique indigenous communities with distinct languages, traditions, attire, and festivals. This rich cultural tapestry offers deep insights into tribal life, traditional crafts, and local customs.
- Examples: The Hornbill Festival in Nagaland, celebrating tribal culture. the vibrant Bihu festival in Assam. the unique matriarchal society in Meghalaya.
- Natural Wonders: This includes majestic waterfalls e.g., Nohkalikai Falls in Meghalaya, living root bridges Meghalaya, tea gardens Assam, and pristine rivers.
- Adventure Tourism: The varied terrain offers ample opportunities for adventure activities like:
- Trekking: In Sikkim and Arunachal Pradesh.
- River Rafting: On rivers like the Brahmaputra.
- Caving: In Meghalaya, which has some of the longest and deepest cave systems in India.
- Wildlife Safaris: In national parks.
- Tea Tourism: Assam is globally recognized for its tea plantations. Tourists can visit tea estates, learn about the tea-making process, and enjoy tea tasting sessions.
- Economic Impact: The tea industry in Assam alone employs over 1 million people directly and indirectly.
- Religious and Spiritual Sites: The region also holds significant religious sites, including ancient temples like Kamakhya Temple in Guwahati Assam and numerous Buddhist monasteries in Sikkim and Arunachal Pradesh.
Challenges and Growth of North East India Tourism
Despite its immense potential, North East India tourism faces unique challenges:
- Connectivity: While improving, infrastructure, particularly road and air connectivity to remote areas, can still be a challenge.
- Permit Requirements: Some states, especially Arunachal Pradesh and Sikkim, require special permits Inner Line Permit or Protected Area Permit for domestic and international tourists, respectively.
- Political Sensitivity: Historically, parts of the region have experienced political instability, though the situation has largely improved, leading to increased tourism.
- Limited Tourism Infrastructure: Compared to more developed tourist regions, the availability of high-end hotels and widespread tourism amenities can be limited in some areas.
However, government initiatives like the “Look East Policy” now “Act East Policy” and specific tourism promotion campaigns are actively working to overcome these challenges, aiming to unlock the full potential of North East India as a premier tourist destination.
The emphasis is on sustainable and responsible tourism that benefits local communities and preserves the region’s unique heritage.
FAQ
Is Easternvoyages.com a legitimate travel agency?
Yes, based on the detailed information provided on their website, including a physical office address, contact numbers, and comprehensive legal policies Disclaimer, Privacy, and Reservation, Easternvoyages.com appears to be a legitimate travel agency specializing in North East India tours.
What kind of tours does Easternvoyages.com offer?
Easternvoyages.com specializes in bespoke travel experiences to North East India, covering states like Assam, Meghalaya, Arunachal Pradesh, Nagaland, and Sikkim.
They offer various packaged tours, including cultural, wildlife e.g., Kaziranga, and adventure-focused itineraries. Ashopi.com Review
Are prices listed on Easternvoyages.com?
No, specific tour prices are not directly listed on the Easternvoyages.com website.
You need to use the “Enquire Now” or “Book Now” options to contact them for a personalized quote.
What is the booking process for Easternvoyages.com?
The booking process involves sending an inquiry, receiving a detailed itinerary and pricing, making a non-refundable 10% deposit to confirm, paying the remaining balance as per the schedule, and then receiving final confirmation for your trip.
What is Easternvoyages.com’s cancellation policy?
Easternvoyages.com’s cancellation policy is tiered: 15% cancellation fee for more than 60 days before departure, 50% for 41-50 days, 75% for 31-40 days, and 100% for less than 30 days. A 10% non-refundable deposit is also applied.
Does Easternvoyages.com offer refunds?
Yes, Easternvoyages.com offers refunds based on their cancellation policy.
Full refunds are provided if Eastern Voyages cancels the trip due to unforeseen circumstances, while client-initiated cancellations are subject to tiered charges and a non-refundable deposit.
How long does it take to get a refund from Easternvoyages.com?
Easternvoyages.com states that refunds will be processed within 15-30 days of receiving the cancellation notice.
Does Easternvoyages.com recommend travel insurance?
Yes, Easternvoyages.com strongly recommends that all travelers purchase comprehensive travel insurance to cover trip cancellations, medical emergencies, personal liability, and loss of personal belongings.
Can I amend my booking with Easternvoyages.com?
Yes, you can request changes to your booking e.g., dates, accommodation, itinerary by contacting them.
Amendments are subject to availability and may incur additional costs. Hampshirecomputing.com Review
What payment methods does Easternvoyages.com accept?
Easternvoyages.com accepts payments through credit/debit cards, bank transfers, and other methods specified on their website.
All payments must be made in Indian Rupees INR unless otherwise specified.
Is the Easternvoyages.com website secure for payments?
The website mentions “Safe Payments,” but specific details about their secure payment gateway or security certifications like SSL are not prominently displayed on the homepage.
It is advisable to confirm security measures during the payment process.
Does Easternvoyages.com use professional guides?
Yes, Easternvoyages.com highlights that they explore with “experienced guides who bring the region’s history, traditions, and natural wonders to life.”
What are the group sizes for Easternvoyages.com tours?
Easternvoyages.com lists tour capacities ranging from 2 to 10 people, indicating a focus on small-group travel for a more intimate experience.
What are some popular destinations covered by Easternvoyages.com?
Popular destinations highlighted include Assam, Meghalaya, Arunachal Pradesh, Nagaland, Sikkim, Kaziranga National Park, Guwahati, Shillong, Dawki, Cherrapunji, and Tawang.
How does Easternvoyages.com handle unforeseen circumstances like natural disasters?
According to their Reservation Policy, if Eastern Voyages cancels a trip due to unforeseen circumstances such as natural disasters or political instability, clients will receive a full refund or the option to transfer to another trip.
What are the key features of Easternvoyages.com’s services?
Easternvoyages.com emphasizes luxury accommodations, competitive pricing, professional guides, and crafting bespoke travel experiences that immerse travelers in the authentic beauty of North East India.
Are there any hidden fees with Easternvoyages.com tours?
While specific prices are not upfront, the Reservation Policy states that package prices are based on current rates, taxes, and exchange rates, and any increases may be reflected. Intergate-immigration.com Review
Exclusions like visas, personal expenses, and optional tours are clearly mentioned as not included unless stated.
How does Easternvoyages.com ensure data privacy?
Easternvoyages.com has a Privacy Policy outlining how they collect, use, disclose, and safeguard personal information e.g., name, email, payment details, travel preferences. They state they do not sell or rent personal information to third parties for marketing without explicit consent.
Does Easternvoyages.com have testimonials or reviews?
Yes, the website features a section for “Testimonials and Reviews,” claiming “4.9k Tours that you need Most Popular Tours,” which aims to showcase positive customer experiences.
However, these are internal and not directly linked to third-party verification.
What is the governing law for Easternvoyages.com’s policies?
Easternvoyages.com’s Disclaimer, Privacy Policy, and Reservation Policy are governed by and construed in accordance with the laws of India, with disputes subject to the exclusive jurisdiction of the courts in Guwahati, Assam, India.
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