Colourcraft.co.uk Review

Based on looking at the website, Colourcraft.co.uk appears to be an online retailer specialising in art and craft supplies. However, a thorough review reveals several areas where it falls short of what a consumer might expect from a reputable and secure online store in the UK, especially when considering the ethical and practical aspects of online shopping.

Overall Review Summary:

Website Security: Lacks clear indication of advanced security protocols beyond basic SSL.
Customer Support Information: Limited readily available contact details beyond a general enquiry form.
Returns Policy Transparency: Information is present but could be more prominently displayed and simplified.
Company Information: Lacks a detailed ‘About Us’ section, physical address, or company registration number, which are standard for building trust.
User Reviews/Testimonials: Absence of visible customer reviews or trust signals on the homepage.
Islamic Ethical Compliance: The products themselves (art and craft supplies) generally align with Islamic ethical guidelines, promoting creativity and beneficial leisure. However, the lack of robust transparency on business operations raises minor concerns from a trust perspective.

While Colourcraft.co.uk offers products that are permissible and even beneficial from an Islamic perspective, the overall lack of detailed transparency and trust signals on their website makes it difficult to fully recommend without reservation. Consumers should proceed with caution and consider the alternatives listed below, which often provide a more transparent and secure shopping experience.

Best Alternatives for Art and Craft Supplies:

Hobbycraft
- Key Features: Wide range of crafts, art supplies, knitting, baking, papercraft; extensive physical store presence across the UK; online workshops and ideas; clear returns policy; strong customer support.
- Average Price: Mid-range, competitive pricing.
- Pros: Well-established brand, excellent product variety, reliable delivery, frequent sales and promotions, physical stores for in-person browsing and returns.
- Cons: Can be overwhelming due to sheer volume of products, some niche items might be expensive.
Cass Art
- Key Features: Specialises in artist materials, high-quality paints, canvases, drawing tools; strong emphasis on professional and student artists; frequent art-related events and workshops; loyal customer base.
- Average Price: Mid to high-range, reflecting quality.
- Pros: Premium product selection, knowledgeable staff (in physical stores), excellent for serious artists, good loyalty programme, supports art education.
- Cons: Less variety for general crafts, prices can be higher for basic items, fewer physical stores than Hobbycraft.
The Works
- Key Features: Affordable art and craft kits, books, stationery, toys; strong focus on value for money; frequent multi-buy offers; popular for children’s crafts and school projects.
- Average Price: Low-range, very budget-friendly.
- Pros: Extremely affordable, great for beginners and children, good for quick project supplies, wide availability of physical stores.
- Cons: Quality can be inconsistent, less choice for professional-grade materials, stock can vary.
Amazon UK
- Key Features: Vast marketplace with millions of art and craft products from various sellers; competitive pricing; fast delivery options (Prime); extensive customer reviews and ratings.
- Average Price: Varies widely, generally competitive.
- Pros: Unparalleled selection, often the best prices, convenient shopping, reliable delivery, easy returns process.
- Cons: Can be difficult to filter genuine products from counterfeits, supports large corporations over local businesses, reliance on third-party sellers.
Crafts Council (for artisan crafts and inspiration)
- Key Features: Not a direct retailer, but a directory and resource for high-quality artisan crafts and makers in the UK; promotes skilled craftsmanship and supports independent artists.
- Average Price: Higher, as it supports independent artists.
- Pros: Supports ethical and sustainable practices, unique and high-quality handmade items, connects buyers directly with creators.
- Cons: Not a traditional retail store, requires more effort to find specific items, prices reflect artisanal quality.
Ryman
- Key Features: Primarily stationery, but also offers a good selection of craft and art essentials, especially for drawing, writing, and papercrafts; good for office and school art supplies.
- Average Price: Mid-range.
- Pros: Reliable for basic art and craft needs, good for stationery integration, often has physical stores in town centres.
- Cons: Limited range compared to dedicated craft stores, more focused on general use than specialist art.
LoveCrafts
- Key Features: Specialises in yarn, fabric, and needlecrafts; large community aspect with patterns and project ideas; global shipping; focus on sustainable and ethical sourcing for some brands.
- Average Price: Mid-range.
- Pros: Excellent for textile arts, strong community support, high-quality materials, inspiration and tutorials.
- Cons: Niche focus means limited for general art supplies, can be expensive for premium yarns.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Colourcraft.co.uk Review & First Look

When evaluating Colourcraft.co.uk, our initial impressions are formed purely by examining their public-facing website. We’re looking for the hallmarks of a trustworthy online retailer, especially one operating in the UK. The first thing that strikes you is the straightforward layout – a common design choice for e-commerce sites. However, beyond the visual appeal, it’s the underlying infrastructure and transparency that truly determine legitimacy. For a UK-based business, consumers expect a certain level of compliance and openness. Data from Statista indicates that 82% of UK consumers consider trust and security paramount when shopping online. A website’s first impression must align with these expectations, not just in aesthetics but in fundamental operational transparency.

Website Design and User Experience

The website’s design is functional, prioritising product display. Categories are clear, and navigation seems intuitive enough for most users. However, a modern e-commerce site should offer more than just basic functionality. Elements like high-quality product images, detailed descriptions, and user-friendly filtering options are crucial. We observe that while products have images, the depth of product information could be improved. A seamless user experience extends to loading times; according to Google’s Core Web Vitals, a load time exceeding 2.5 seconds can significantly increase bounce rates. Without specific data, we can only note that the site appears to load at an acceptable speed on typical broadband connections, but optimisations could always enhance this further for mobile users, who now constitute over 50% of global web traffic.

Initial Trust Signals and Red Flags

Upon a first visit, immediate trust signals are vital. These include visible security badges, clear contact information, and readily accessible legal policies. Colourcraft.co.uk does utilise SSL encryption, indicated by the padlock icon in the browser bar, which is a fundamental requirement for any online transaction. However, the absence of more prominent trust badges (e.g., from recognised security providers or e-commerce associations) is notable. Furthermore, while there is a ‘Contact Us’ page, the direct provision of a phone number or a specific company registration number (a standard for UK businesses) is not immediately obvious on the homepage or in the footer, which can be a minor red flag for some consumers. The Financial Conduct Authority (FCA) in the UK often highlights the importance of clear company identification for consumer protection.

Colourcraft.co.uk Pros & Cons

Delving deeper into Colourcraft.co.uk, it’s essential to weigh its strengths against its weaknesses. This isn’t just about what they offer, but how they operate and present themselves to the online consumer. Every online business has its trade-offs, and for those looking for reliable UK-based suppliers, understanding these nuances is crucial. Based on our assessment of the public website, we can identify some clear advantages and areas where improvements are needed, particularly concerning transparency and customer assurance.

The Advantages of Colourcraft.co.uk

From what is visible on the site, Colourcraft.co.uk appears to have several commendable aspects:

Niche Focus: The specialisation in art and craft supplies is a significant advantage. It allows them to cater directly to a specific audience, potentially offering a curated selection that broader retailers might miss. This focus can lead to deeper product knowledge within the company, theoretically enhancing the advice and support they could provide, though this isn’t overtly apparent on the public site.
Product Range: While not as vast as an e-commerce giant, the range of products displayed on Colourcraft.co.uk seems comprehensive for its niche. They offer various paints, papers, and craft essentials, suggesting a commitment to serving their target market adequately. A good selection ensures that customers are likely to find what they need in one place, reducing the need to visit multiple sites.
Clear Categorisation: The website’s organisation is straightforward, with products neatly divided into logical categories. This facilitates easy browsing and helps users quickly locate specific items or explore related products. A well-structured navigation system is vital for user experience and can significantly impact a customer’s journey from browsing to checkout.

Areas for Improvement and Potential Concerns

Despite its advantages, Colourcraft.co.uk exhibits several areas that could be enhanced to foster greater consumer trust and provide a more robust online shopping experience:

Lack of Customer Reviews/Testimonials: A striking absence on the website is any form of customer reviews or testimonials. In an era where 93% of consumers read online reviews before making a purchase (according to BrightLocal’s Local Consumer Review Survey 2023), their omission is a significant gap. Reviews build social proof and help new customers gauge the quality of products and services offered. Without them, potential buyers have no third-party validation of the site’s reliability or product satisfaction.
Limited Company Transparency: A crucial element for online trust, especially for UK businesses, is clear company information. Colourcraft.co.uk does not prominently display a company registration number, a physical registered address, or a detailed ‘About Us’ section that outlines their history, mission, or team. The Companies House register is publicly accessible, and a readily available company number instils confidence and demonstrates legitimacy. The current lack of this fundamental information can make some consumers hesitant to proceed.
Customer Support Accessibility: While a contact form is provided, the direct provision of a customer service phone number or a dedicated email address is not immediately apparent. For many customers, particularly when dealing with potential issues or needing urgent assistance, a direct line of communication is preferred over a form. Research by Microsoft in 2023 showed that 60% of consumers expect a response within an hour for urgent queries, which a form-based system might not guarantee.
Returns and Refund Policy Visibility: While a policy page exists, its prominence and ease of access could be improved. Customers often look for clear, unambiguous, and easily discoverable information regarding returns, refunds, and exchanges before committing to a purchase. Vague or hard-to-find policies can lead to customer dissatisfaction and a perception of risk.

Colourcraft.co.uk Alternatives

When an online store doesn’t quite hit all the marks, or when you’re simply looking for more options, exploring alternatives is a smart move. For art and craft enthusiasts in the UK, the market is surprisingly robust, offering a variety of reputable retailers that provide not only a wide selection of products but also strong customer service, transparent policies, and reliable delivery. These alternatives often offer a more comprehensive and trustworthy online shopping experience.

Mainstream Retailers with Broad Appeal

These are the giants of the craft world, offering a vast array of products suitable for almost any project:

Hobbycraft: As the UK’s largest arts and crafts retailer, Hobbycraft boasts an immense selection of materials, tools, and kits for everything from knitting and papercraft to painting and baking. They have a strong online presence complemented by numerous physical stores across the country, allowing for convenient returns or in-person browsing. Their website is user-friendly, with clear categories, frequent promotions, and readily available customer support information. According to their annual reports, Hobbycraft serves millions of customers annually, cementing their position as a market leader.
The Works: While perhaps more known for books and stationery, The Works has a substantial craft section, particularly popular for children’s activities and budget-friendly supplies. They often have multi-buy offers and extremely competitive pricing, making them an excellent choice for beginners or those working on large-scale, less expensive projects. Their online platform is simple to navigate, and they have a strong high street presence.

Specialised Art Supply Stores

For serious artists or those seeking high-quality, professional-grade materials, these retailers are the go-to:

Cass Art: A leading independent art materials supplier in the UK, Cass Art focuses on providing high-quality paints, canvases, brushes, and drawing materials for professional artists and students. They are known for their knowledgeable staff (in physical stores) and commitment to supporting the art community. Their online store offers detailed product descriptions, often with technical specifications, catering to a discerning clientele. Cass Art frequently partners with art schools and galleries, reinforcing their credibility in the art world.
Jackson’s Art Supplies: Highly regarded by professional artists, Jackson’s offers an exceptionally wide range of specialist art materials from renowned brands globally. Their website is a treasure trove for artists, featuring extensive product information, detailed reviews, and competitive pricing. They are known for their excellent customer service and commitment to providing the best possible tools for creative expression. Data suggests Jackson’s ships thousands of orders weekly, indicating their significant reach within the artist community.

Online Marketplaces and Niche Suppliers

Sometimes, the best solution isn’t a dedicated store but a broader marketplace or a highly specific niche supplier: Barnbymoormemorial.co.uk Review

Amazon UK: For sheer breadth of choice and competitive pricing, Amazon is often unbeatable. You can find almost any art or craft item, from basic supplies to obscure tools, often with fast delivery. The platform benefits from extensive customer reviews, which can help in decision-making. However, caution is advised as product quality and seller reliability can vary significantly.
LoveCrafts: If your craft leans towards yarn, fabric, or needlework, LoveCrafts is an excellent, community-driven alternative. They offer a vast selection of yarns, patterns, and crafting accessories. The site fosters a strong community aspect, allowing users to share projects and find inspiration. They pride themselves on sourcing high-quality materials and often feature independent designers.
Etsy: While primarily known for handmade goods, Etsy also hosts numerous independent sellers offering unique craft supplies and tools. This is a great option for finding unusual items, vintage components, or supporting small, independent businesses. Quality and shipping times can vary, as it’s a marketplace of individual sellers.

Choosing the right alternative depends on your specific needs, budget, and preference for product range versus specialisation. However, these options generally provide a more transparent and customer-centric experience than what is currently apparent on Colourcraft.co.uk.

Understanding Website Security and Data Protection

In today’s digital age, the security of personal and financial data is paramount for online shoppers. When you visit any website, especially one where you intend to make a purchase, you’re placing a degree of trust in that site’s ability to protect your information. Websites like Colourcraft.co.uk must adhere to stringent security protocols to safeguard customer data against cyber threats. Failure to do so not only puts customers at risk but also damages the business’s reputation and can lead to significant legal penalties, particularly under UK and EU data protection laws like GDPR.

The Role of SSL/TLS Certificates

The most fundamental layer of security for any website is an SSL (Secure Sockets Layer) or its successor, TLS (Transport Layer Security) certificate. This technology encrypts the connection between your browser and the website’s server, meaning that any data you transmit – such as login credentials, personal details, or credit card information – is scrambled and unreadable to anyone intercepting it. You can usually identify a secure connection by the “https://” in the website’s URL and a padlock icon in your browser’s address bar. While Colourcraft.co.uk does display this padlock, indicating basic SSL encryption, it’s crucial to remember that this is a minimum requirement, not an exhaustive measure of security. According to Google’s Transparency Report, over 95% of web traffic on Chrome is now protected by HTTPS, highlighting its ubiquity and necessity.

Beyond SSL: What More Should You Look For?

While SSL is non-negotiable, comprehensive website security extends far beyond it. Reputable e-commerce sites often implement additional measures to protect customer data and build trust:

Payment Gateway Security: When you enter payment details, they should be processed through a secure, PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateway (e.g., Stripe, PayPal, Worldpay). These gateways handle the sensitive financial data directly, reducing the risk for the merchant. A secure payment gateway will usually redirect you to their secure page or use an iframe within the site.
Privacy Policy: A clear, comprehensive, and easily accessible Privacy Policy is essential. This document explains how the website collects, uses, stores, and protects your personal data, and what your rights are under GDPR. For UK consumers, understanding how their data is handled is a legal right.
Cookie Policy: Similarly, a Cookie Policy explains the types of cookies used on the site, their purpose, and how users can manage their cookie preferences. This is also a requirement under UK/EU data protection laws.
Regular Security Audits: While not visible to the user, reputable sites undergo regular security audits and penetration testing to identify and fix vulnerabilities.
Visible Trust Seals: Beyond the SSL padlock, some websites display trust seals from security firms (e.g., Norton Secured, McAfee Secure). While these can be easily faked, legitimate ones, when clicked, will often provide verification of the site’s security status from the issuing company.

For Colourcraft.co.uk, the presence of SSL is good, but the absence of detailed information on their security practices, particularly concerning payment processing transparency or visible third-party security certifications, leaves room for improvement in instilling complete confidence for the discerning online shopper. Trust is built not just on security, but on the transparent communication of security measures.

Shipping and Delivery Policies

When shopping online, especially for physical goods like art supplies, the clarity and fairness of a website’s shipping and delivery policies are almost as important as the products themselves. Customers want to know when to expect their order, how much it will cost, and what happens if something goes wrong during transit. Vague or confusing delivery information can lead to frustration and a lack of trust. For UK consumers, the Consumer Contracts Regulations 2013 also outline specific rights regarding delivery times and consumer protection.

Standard Delivery Options and Costs

Most reputable UK online retailers offer a range of delivery options, usually including a standard delivery service, an expedited option, and sometimes click-and-collect. Pricing typically varies based on the order value, weight, and chosen speed. For Colourcraft.co.uk, their delivery information details different postage costs based on the total order value, which is a common practice. For instance, they mention that orders under £10 incur a £3.95 postage fee, and orders over £10 are £5.95, with some items having higher charges. This tiered approach is standard. However, the exact shipping partners (e.g., Royal Mail, DPD, Hermes) are not explicitly named, which can be helpful for customers who prefer specific carriers or need to track their parcels through a familiar system. The estimated delivery times are also critical; for example, if standard delivery takes 3-5 working days, this should be clearly stated. The absence of specific delivery timeframes or named couriers can lead to uncertainty for the customer.

Tracking and International Shipping

Parcel tracking is a highly valued feature for online shoppers. The ability to monitor an order’s progress from dispatch to delivery provides peace of mind and reduces the need for customer service inquiries. Many UK retailers provide a tracking number via email once an order is dispatched, allowing customers to use the courier’s website to check their parcel’s status. It’s unclear from Colourcraft.co.uk’s homepage or readily available policy pages whether robust tracking is offered for all orders or just for certain tiers.

Regarding international shipping, many UK businesses either offer it at a higher cost or restrict it entirely due to complex customs regulations and higher shipping fees. For Colourcraft.co.uk, there is no immediate indication on their homepage or a dedicated, prominent section outlining their international shipping capabilities or restrictions. This omission suggests they primarily cater to the UK market, or that international shipping is not a significant part of their business model, which is acceptable but should be explicitly stated for clarity. If international shipping is an option, details on customs duties and taxes are crucial for international buyers, as these can significantly impact the final cost. Eyecandysweets.co.uk Review

Returns and Refund Policy

A clear, fair, and easily accessible returns and refund policy is a cornerstone of consumer trust for any online retailer. It assures customers that if a product isn’t suitable, faulty, or simply not what they expected, they have a straightforward process for returning it and receiving their money back or an exchange. In the UK, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide specific protections for consumers regarding returns and refunds, especially for online purchases.

Understanding the Returns Process

Colourcraft.co.uk does have a “Returns and Refunds” section, which is a positive sign. This section typically outlines:

Eligibility Criteria: What conditions must a product meet to be eligible for return (e.g., unused, in original packaging, within a certain timeframe). For Colourcraft.co.uk, they state that “all goods must be returned to us unused and in perfect condition.” This is standard, but clarity on what constitutes “perfect condition” can sometimes be subjective.
Timeframes: The period within which a return must be initiated (e.g., 14 days, 30 days). Under UK Consumer Contracts Regulations, customers generally have 14 days from receiving goods to cancel an order and another 14 days to return them, receiving a refund within 14 days of the return. Colourcraft.co.uk mentions that “returns are accepted within 7 working days of receipt,” which is shorter than the statutory 14-day cancellation period for online purchases under UK law. This discrepancy is a point of concern for consumer rights.
Return Authorisation: Whether a Return Authorisation (RA) number or similar process is required before sending items back. They state customers must “notify us by email at [email protected] within 7 working days,” implying a notification process is necessary.
Proof of Purchase: The necessity of providing a receipt or order confirmation.
Shipping Costs: Who is responsible for the cost of returning the item (customer or retailer), especially if the item is not faulty. Colourcraft.co.uk states that “all postage costs are at your expense unless the goods are damaged or faulty.” This is generally acceptable for non-faulty returns.

Faulty Goods and Consumer Rights

For faulty or damaged goods, UK consumer law (Consumer Rights Act 2015) provides strong protection. If an item is faulty or not as described, the consumer has a right to a full refund within 30 days of purchase. After 30 days, they may be entitled to a repair or replacement. In such cases, the retailer is generally responsible for the return postage costs. Colourcraft.co.uk acknowledges this, stating, “If the goods are damaged, faulty or incorrect then we will reimburse the return postage cost.” This aligns with UK consumer law.

However, the general 7-day return window for non-faulty items is notably shorter than the standard 14-day cooling-off period mandated by the Consumer Contracts Regulations for online purchases. This could be a point of confusion or contention for consumers familiar with their statutory rights. A clear, concise, and prominently displayed policy that fully aligns with UK consumer law is vital for building and maintaining customer trust. The current policy, while present, warrants careful scrutiny by potential buyers.

Frequently Asked Questions

What is Colourcraft.co.uk?

Colourcraft.co.uk is an online retailer based in the UK that specialises in selling a variety of art and craft supplies, including paints, papers, and various crafting materials.

Is Colourcraft.co.uk a legitimate website?

Based on its online presence, Colourcraft.co.uk appears to be an operational e-commerce website. However, its legitimacy from a trust perspective is somewhat hampered by a lack of transparency regarding company details and customer reviews, which are common trust signals for online retailers in the UK.

Does Colourcraft.co.uk use secure payment methods?

Yes, Colourcraft.co.uk uses SSL/TLS encryption for its website, indicated by “https://” in the URL and a padlock icon. This encrypts the connection between your browser and the website, making basic transactions secure. However, specific details about their payment gateway partners (e.g., PayPal, Stripe) are not prominently displayed.

What products does Colourcraft.co.uk sell?

Colourcraft.co.uk sells a range of art and craft supplies, such as paints, drawing materials, various types of paper, craft kits, and other accessories used for creative projects.

How long does delivery take from Colourcraft.co.uk?

The website indicates different postage costs based on order value, but specific standard delivery timeframes (e.g., 3-5 working days) are not explicitly stated on their main pages. Customers would need to check their delivery information section for details.

What is Colourcraft.co.uk’s return policy?

Colourcraft.co.uk states that goods must be returned unused and in perfect condition within 7 working days of receipt. Return postage costs are typically at the customer’s expense unless the goods are damaged, faulty, or incorrect. This 7-day window is shorter than the statutory 14-day cooling-off period under UK consumer law. Westonbeautyclinic.co.uk Review

Does Colourcraft.co.uk offer international shipping?

There is no immediate information on Colourcraft.co.uk’s homepage or easily accessible policy pages regarding international shipping options or restrictions. This suggests they primarily cater to the UK market.

Can I track my order from Colourcraft.co.uk?

The website does not explicitly state whether order tracking is available for all shipments or how customers would access tracking information. This detail would ideally be provided in their shipping policy or order confirmation emails.

Are there customer reviews for Colourcraft.co.uk?

No, there are no visible customer reviews or testimonials displayed on the Colourcraft.co.uk website. This absence can be a concern for potential customers seeking social proof of product quality or service reliability.

Is there a phone number for Colourcraft.co.uk customer service?

While Colourcraft.co.uk has a ‘Contact Us’ page, it primarily offers a contact form. A direct customer service phone number or a specific email address is not immediately apparent on the homepage or in the footer.

What are good alternatives to Colourcraft.co.uk for art supplies?

Excellent alternatives include Hobbycraft, Cass Art, The Works, Jackson’s Art Supplies, Amazon UK, LoveCrafts (for textiles), and Etsy (for unique items and independent sellers).

Is Colourcraft.co.uk transparent about its company information?

No, Colourcraft.co.uk lacks transparency regarding its company information. It does not prominently display a company registration number, a physical registered address, or a detailed ‘About Us’ section, which are standard for UK businesses.

What is the typical pricing like on Colourcraft.co.uk?

The pricing for shipping is tiered based on order value, with orders under £10 incurring a £3.95 postage fee and orders over £10 costing £5.95. Specific product pricing varies and is displayed on individual product pages.

Does Colourcraft.co.uk offer a free trial or subscription service?

Based on the website’s public information, Colourcraft.co.uk appears to be a standard e-commerce store selling individual products and does not offer free trials or subscription services.

Can I cancel an order on Colourcraft.co.uk?

Customers typically need to contact customer service as soon as possible after placing an order to attempt cancellation. Colourcraft.co.uk’s returns policy mentions notifying them by email within 7 working days for returns, which might also apply to cancellations before dispatch. Nutriwealth.co.uk Review

Is Colourcraft.co.uk’s website mobile-friendly?

While not explicitly stated, modern e-commerce websites are generally designed to be responsive for mobile devices. Users would need to test the site on a mobile browser to assess its full mobile-friendliness.

What payment methods does Colourcraft.co.uk accept?

The website does not explicitly list accepted payment methods (e.g., Visa, MasterCard, PayPal) on its homepage or in its footer. This information would typically become clear during the checkout process.

Does Colourcraft.co.uk have a physical store?

There is no indication on the Colourcraft.co.uk website that they operate a physical retail store. They appear to be an exclusively online retailer.

How does Colourcraft.co.uk handle privacy?

Colourcraft.co.uk would be expected to have a privacy policy detailing how they handle customer data, in compliance with UK GDPR. This policy should be accessible via a link on their website.

What if my Colourcraft.co.uk order is delayed?

If an order is delayed, customers should refer to any tracking information provided or contact Colourcraft.co.uk’s customer service via their contact form to inquire about the status of their delivery.