Based on looking at the website, Handlinghandsforyou.co.uk appears to be a legitimate live-in care service provider operating in the United Kingdom. They offer comprehensive at-home care solutions for individuals with various needs, including elderly care, short-term assistance, and support during quarantine periods. The site highlights a strong emphasis on personalised, one-to-one care delivered in the client’s familiar home environment, aiming to improve the quality of life, physical and mental well-being, and overall health. They also showcase customer testimonials, an “Award of Excellence in Service of the Care Industry 2020,” and transparent pricing structures.
Here’s a summary of the overall review:
- Service Provided: Live-in home care for elderly, sick, or disabled individuals.
- Pricing: Clearly stated weekly rates, starting from £975/week, with no extra charge for special care needs. They also mention a free-of-charge assessment for tailored pricing.
- Transparency: Provides company registration number, address, contact details, and links to Trustpilot reviews.
- Customer Focus: Strong emphasis on personalised care, client well-being, and supporting family members.
- Carer Support: A unique aspect is their focus on carer well-being, offering 24/7 emotional support for their staff.
- Regulatory Compliance: Mentions being defined as an introductory agency by the Care Quality Commission (CQC).
- Overall Impression: The website presents a professional, caring, and transparent image, providing essential information that instils confidence in their services.
The detailed explanations throughout the site further reinforce their commitment to ethical and compassionate care. They outline various services, from household assistance and food management to communication, emotional support, and medication administration. The philosophy of allowing individuals to age in their own homes, maintaining independence and social connections, is a significant positive. The focus on client satisfaction, family communication, and carer well-being forms a robust “holistic care model.”
While the service itself aligns with ethical principles, especially concerning the care of the elderly and vulnerable, it’s crucial to always perform thorough due diligence. It’s important to verify the authenticity of the “Award of Excellence” and to cross-reference the CQC definition with official CQC guidance. Always verify claims of regulatory compliance directly with the relevant authorities.
Here are some excellent alternatives for those seeking ethical and high-quality care services in the UK:
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- Key Features: Personalised home care, companionship, dementia care, respite care, palliative care, and live-in care. Highly rated for quality and client-carer matching.
- Average Price: Varies significantly based on care needs and hours, often starting from £20-£30 per hour for domiciliary care, with live-in care starting from around £1200-£1500 per week.
- Pros: Strong reputation, extensive network of local offices, CQC regulated services, comprehensive training for caregivers, emphasis on relationship-led care.
- Cons: Can be more expensive than independent carers, some variations in service quality between franchises.
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- Key Features: Domiciliary care, live-in care, specialist care (e.g., dementia, palliative), reablement services. Focus on enabling independence at home.
- Average Price: Similar to Home Instead, hourly rates typically £20-£35, live-in care from £1300-£1600 per week.
- Pros: Well-established national brand, CQC regulated, high standards of care, comprehensive service offerings, good training for staff.
- Cons: Pricing can be on the higher side, service quality can depend on the specific local franchise.
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- Key Features: Specialises in live-in care and domiciliary care, providing services for complex care needs, elderly care, and companionship. Direct employment of carers.
- Average Price: Live-in care starts from approximately £1,000-£1,400 per week, hourly care rates vary.
- Pros: One of the largest and most experienced live-in care providers, direct employment of carers (not just an introductory agency), CQC regulated, extensive training.
- Cons: May be less flexible for very short-term or ad-hoc care needs compared to agencies with a wider network of independent carers.
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- Key Features: Technology-enabled home care, including live-in care, personal care, and medication management. Uses apps to monitor care and communicate.
- Average Price: Hourly rates typically £18-£30, live-in care from around £1200-£1500 per week.
- Pros: Innovative use of technology for transparency and communication, CQC regulated, large network of carers, often quicker to arrange care.
- Cons: Technology reliance might not suit all clients or families, some prefer a more traditional, less digitally-focused approach.
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- Key Features: Focuses primarily on live-in care, matching families with vetted professional carers across the UK. Streamlined online matching process.
- Average Price: Live-in care from around £950-£1,200 per week.
- Pros: Competitive pricing for live-in care, large database of carers, emphasis on good carer-client matches, strong support team.
- Cons: Primarily an introductory agency (though they handle payments and support), less suitable for hourly domiciliary care.
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- Key Features: Specialises in live-in care as an alternative to residential care homes. Offers tailored care plans for various conditions.
- Average Price: Live-in care typically ranges from £900-£1,200 per week.
- Pros: Competitive pricing for live-in care, 24/7 support for clients and carers, strong focus on providing a seamless care experience.
- Cons: Geographic coverage might be more limited than larger national providers, less known for hourly care.
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- Key Features: Award-winning live-in care provider, offering highly personalised and often complex care for various conditions, including dementia, Parkinson’s, and palliative care.
- Average Price: Live-in care generally starts from £1,400-£1,800+ per week, depending on complexity.
- Pros: Highly acclaimed for quality of care, CQC ‘Outstanding’ ratings in many locations, strong clinical support, direct employment of carers.
- Cons: Significantly higher price point due to the premium level of service and specialist care.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Handlinghandsforyou.co.uk Review & First Look
When first navigating to Handlinghandsforyou.co.uk, the immediate impression is one of clarity and a focus on compassionate care. The prominent tagline “Love | help | save” quickly conveys their core values, appealing to the emotional and practical needs of those seeking care for loved ones. The layout is clean, making it easy to identify the key service offerings: “Live-in Care,” “7/24 care,” and “Elderly care.” This directness is a significant plus, as families often require quick access to essential information during what can be a stressful time. The website clearly communicates its primary function as a live-in care service provider, aiming to keep individuals in their familiar home environments rather than transitioning to care homes.
Initial Website Impressions and User Experience
The user interface (UI) is intuitive, with a straightforward navigation menu. The “Enquire Today – Get Live-in Care Tomorrow” banner creates a sense of urgency and responsiveness, which can be reassuring for families in immediate need. The inclusion of a “View E-Booklet” link is a thoughtful touch, allowing potential clients to download more detailed information at their leisure, a common practice among reputable service providers. The use of warm, inviting imagery, depicting carers interacting positively with elderly individuals, reinforces the compassionate aspect of their service. Furthermore, the website’s responsiveness across different devices is crucial in today’s digital landscape, ensuring a seamless experience whether accessed via a desktop, tablet, or smartphone. This attention to user experience suggests a professional approach to engaging with potential clients.
Transparency of Information
A critical aspect of any legitimate service, especially in healthcare, is transparency. Handlinghandsforyou.co.uk provides essential details that foster trust. The company address (1 Knights Road, London, United Kingdom, E16 2AT) and company number (11640505) are prominently displayed in the footer, allowing for independent verification through Companies House. This is a fundamental step in due diligence for any UK-based business. The inclusion of a bank sort code and account number is unusual for a public-facing website, but it’s not necessarily a negative, though most businesses would only provide these directly to clients for payment. The website also links to their Privacy and Cookie policy, demonstrating compliance with data protection regulations. Crucially, they state: “The Care Quality Commission (CQC) defines companies like Handling Hands For You as an introductory agency pursuant to the Health & Social Care Act 2008.” This statement is vital; while CQC regulates care providers directly, introductory agencies operate under different guidelines. It’s imperative for users to understand this distinction, as it affects the level of direct CQC oversight on the care itself.
Handlinghandsforyou.co.uk Services & Core Offerings
Handlinghandsforyou.co.uk positions itself as a comprehensive solution for live-in care, emphasising comfort, familiarity, and personalised support within the client’s home. Their core offering revolves around providing a dedicated carer who lives with the client, ensuring round-the-clock assistance. This model is often preferred by families who wish to avoid the disruption and emotional impact of moving a loved one into a residential care home. The services outlined are broad and cover the essential needs of individuals requiring significant support.
Comprehensive Live-in Care Solutions
The website details a wide array of services included in their live-in care package: Quartersestateagents.co.uk Review
- Household assistance: Regular cleaning, changing bedding, and other light housekeeping tasks. This ensures a tidy and comfortable living environment.
- Food management: Regular purchase of food products, cooking meals, dishwashing, and assisting with eating if required. This is crucial for nutritional well-being and maintaining dietary preferences.
- Communication and emotional support: Warm conversations, active listening, developing a trusting relationship, and helping to deal with loneliness, helplessness, boredom, and stress. This aspect highlights the compassionate, companionship-focused nature of live-in care.
- Prompting, assisting, and administration of medication: Ensuring medication is taken safely and appropriately. This is a critical service, especially for older individuals with complex medication regimes.
- Companionship: Helping maintain the link between the elder and the rest of society, assisting with doctor visits, friend visits, and going for walks. This promotes social engagement and prevents isolation.
These services collectively aim to provide holistic support, addressing physical, emotional, and social needs, which aligns with best practices in person-centred care.
Benefits of In-Home Care
The website articulates several compelling benefits of choosing live-in care over residential care facilities:
- Familiar Surroundings: Clients remain in their own homes, surrounded by cherished memories, personal belongings, and pets. This continuity is vital for emotional well-being and cognitive stability, particularly for individuals with dementia.
- Personalised One-to-One Care: Unlike care homes where staff-to-resident ratios can be high, live-in care offers undivided attention from a dedicated carer. This allows for care plans to be precisely tailored to individual needs and preferences.
- Maintaining Independence: Clients can continue their routines, hobbies, and social contacts within their community, fostering a greater sense of autonomy and dignity.
- Family Connection: Families can visit freely without restrictions, and the client can host loved ones, maintaining strong family bonds.
- Reduced Stress: Avoiding the upheaval of moving to a new environment significantly reduces stress and anxiety for both the client and their family. The website highlights a statistic that “1% prefer to get old in their own home,” though this “1%” appears to be a typographical error and likely intended to be 99% or a similar high figure, reflecting a common preference. This is a crucial point, as research consistently shows a strong preference among older adults to age in place.
Handlinghandsforyou.co.uk Pricing & Value Proposition
The cost of care is often a significant concern for families. Handlinghandsforyou.co.uk addresses this by presenting clear pricing information upfront, which is a positive sign of transparency. They offer a simple weekly rate for their live-in care package, aiming to provide a comprehensive service without hidden fees.
Cost Structure and Inclusions
The website states: “Live-in Care Weekly £975 / week.” It also clarifies that “There is no extra charge for people with special care needs.” This flat-rate approach can simplify budgeting for families, as it includes the “full services package” outlined earlier. However, a slight discrepancy is noted further down the page where it states, “The price of the plan for one live-in care recipient starts from £995 per week.” This small difference between £975 and £995 should be clarified by the user.
Despite this, the core message is that the price covers comprehensive care, suggesting good value. They also emphasise that live-in care can be “the most trustable and cheapest one” when considering 24/7 care needs, implying a cost-effectiveness compared to other 24-hour care options, such as multiple shifts of domiciliary care or residential care home fees, especially for high dependency needs. Highpeakbookstore.co.uk Review
Free Assessment and Tailored Plans
Recognising that individual needs vary, Handling Hands For You offers a “free-of-charge assessment.” During this assessment, they discuss the “level of assistance and the price individually.” This flexible approach is beneficial as it allows for a care plan that is truly tailored to the unique requirements of the client, rather than a rigid, pre-defined package. This implies that while there’s a starting price, the final cost might be adjusted based on the specific complexity and intensity of care required, ensuring clients only pay for the services they genuinely need. This person-centred pricing strategy is generally seen as fair and equitable.
Handlinghandsforyou.co.uk Trust & Credibility
Establishing trust and credibility is paramount for any care service provider. Handlinghandsforyou.co.uk attempts to build this through several mechanisms, including testimonials, awards, and regulatory transparency.
Customer Testimonials and Reviews
The website prominently features several positive testimonials from clients named Lucy Moynan, Neil Angus, and Hayley Cooney. These testimonials use strong positive language, such as “truly wonderful,” “caring, professional company,” “tentative, professional and extremely caring,” and “compassionate, experienced and skilled carers.” Crucially, these testimonials are linked directly to their Trustpilot profile, allowing potential clients to verify the authenticity and read a broader range of reviews. At the time of this review, their Trustpilot page shows a strong rating, reinforcing the positive sentiment shared on their homepage. This direct link to an independent review platform is a significant factor in building credibility, as it shows confidence in public feedback.
Awards and Industry Recognition
Handling Hands For You proudly displays an “Award of Excellence in Service of the Care Industry 2020.” While the specific awarding body is not explicitly named on the homepage, such recognition, if verifiable from a reputable industry body, adds a layer of prestige and demonstrates a commitment to high standards. Potential clients should ideally seek to confirm the source and nature of this award to fully appreciate its significance. Awards often signify peer recognition or independent evaluation of service quality, which can be a strong indicator of reliability and performance within the care sector.
Regulatory Information and Compliance
As mentioned previously, the declaration regarding the Care Quality Commission (CQC) is a key piece of information: “The Care Quality Commission (CQC) defines companies like Handling Hands For You as an introductory agency pursuant to the Health & Social Care Act 2008.” This is critical because CQC directly regulates and inspects care providers that deliver personal care. An “introductory agency” typically matches carers with clients but does not directly employ the carers or manage the ongoing care themselves. This means the CQC’s direct oversight of the quality of care provided by the individual carers arranged through the agency might be less stringent than for a fully CQC-registered provider. Careremedies.co.uk Review
For example, a fully registered domiciliary care agency is inspected by the CQC on categories like “Safe,” “Effective,” “Caring,” “Responsive,” and “Well-led.” Introductory agencies, however, primarily fall under CQC regulation regarding their recruitment and matching processes, rather than the actual delivery of care. This distinction is vital for consumers to understand. While the agency states it provides “24/7 emotional support” to carers and aims for “better care to quality of our services,” families should be aware that the direct regulatory framework differs from traditional CQC-registered care providers. This is not necessarily a negative, as many reputable agencies operate this way, but it requires families to perform their own due diligence on the individual carer and understand the agency’s exact responsibilities post-placement.
Handlinghandsforyou.co.uk Holistic Care Model
Handlinghandsforyou.co.uk prides itself on what it terms a “holistic care model,” an approach that extends beyond just the care recipient to include their family and the carers themselves. This philosophy is rooted in the belief that better care outcomes stem from a supportive environment for all parties involved.
Support for Clients and Their Families
The model explicitly aims for “BETTER CARE FOR YOUR LOVED ONES’.” This translates into having “genuinely empathetic and professional care assistants” dedicated to improving the client’s “quality of life, physical and mental well-being and an overall health.” This focus on comprehensive well-being, rather than just basic needs, aligns with modern best practices in elder care. Furthermore, the model outlines “BETTER CARE FOR YOU,” indicating that the agency prioritises communication with the client’s family. “Our carers will continually inform you how your loved one feels (any issues, improvements, emotional health etc.).” This continuous feedback loop is crucial for families, providing much-needed reassurance and enabling them to stay informed and involved in their loved one’s care journey. The emphasis on close communication between carers, the agency, and family members creates a strong support network, reducing the stress and anxiety often associated with arranging care.
Commitment to Carer Well-being
A distinctive and commendable aspect of Handling Hands For You’s holistic model is their focus on “BETTER CARE FOR CARERS.” They acknowledge the demanding nature of live-in care, stating, “We know how difficult live-in care job can be. We understand and value our carers.” To support their staff, they provide “a 24/7 emotional support to make sure our carers are feeling well, and all their questions are answered and issues solved.” This commitment to carer well-being is vital for several reasons. Firstly, a well-supported carer is more likely to provide high-quality, compassionate care. Secondly, it helps in carer retention, ensuring continuity of care for clients. Finally, it reflects an ethical approach to employment, treating carers as valuable professionals. This emphasis on staff welfare can significantly contribute to the overall quality and sustainability of the care service provided. The statement from Egle, Human Resources Manager, about selecting “genuinely caring, warm, positive and empathetic people” over just years of experience or certificates further underscores their human-centric approach to staffing.
Handlinghandsforyou.co.uk Pros & Cons
Analysing Handlinghandsforyou.co.uk reveals several strengths that position it as a viable option for live-in care, alongside some areas that potential clients should be aware of. Pjward.co.uk Review
Key Advantages
The website presents a clear value proposition, starting with its transparent pricing model. The upfront display of weekly rates, without hidden charges for special needs, is a significant plus, offering financial clarity to families. The comprehensive service offering, covering household assistance, food management, medication support, and crucial emotional companionship, addresses a wide range of needs. The strong emphasis on personalised, one-to-one care in the familiar home environment is a major benefit, aligning with the preference of many individuals to age in place. The presence of positive customer testimonials with verifiable links to Trustpilot enhances credibility, demonstrating real-world satisfaction. Furthermore, the unique “holistic care model” that prioritises carer well-being is a commendable ethical stance, likely leading to more motivated and stable care relationships. The availability of a free consultation and an e-booklet provides accessible avenues for prospective clients to gather more information and assess suitability without initial commitment. Finally, the display of company registration details and a UK address adds to the legitimacy of the operation.
Areas for Consideration
While strong, there are a few points to consider. The slight discrepancy in stated weekly prices (£975 vs. £995) on different parts of the homepage should be clarified. More importantly, the company’s self-definition as an “introductory agency” under CQC guidelines means that direct CQC oversight is on their matching process, not the direct delivery of care by the individual carers themselves. This shifts some responsibility for ongoing quality monitoring and due diligence to the client and family, compared to a fully CQC-registered and inspected care provider. While they mention an “Award of Excellence in Service of the Care Industry 2020,” the specific awarding body is not immediately clear on the homepage, which could be strengthened by explicitly naming the organisation behind the award for full verifiability. Lastly, while they mention a Facebook page for “daily activities in Dorset,” more diverse case studies or detailed explanations of how complex care needs are managed beyond general services could further reassure families with very specific requirements.
How to Engage with Handlinghandsforyou.co.uk
For individuals and families considering Handlinghandsforyou.co.uk for live-in care services, the website provides clear pathways for engagement, starting with initial contact and moving through assessment to service commencement.
Initial Contact and Free Consultation
The first step for interested parties is to make contact. The website offers multiple straightforward options:
- Enquire Today: A prominent call-to-action button, likely leading to a contact form or direct contact details.
- Contact Today/Contact Us: These links typically lead to an email address (
[email protected]) or a phone number (+44 1923 937 730). - Free live-in care consultation: This specific offering highlights their willingness to discuss individual needs without obligation.
Initiating contact is crucial for understanding how their services align with specific requirements, discussing the nuances of care, and obtaining a tailored quote. The phone number suggests immediate accessibility, while email allows for detailed written inquiries. Stonehousefurniture.co.uk Review
The Assessment Process
Once initial contact is made, the website indicates a “free-of-charge assessment.” This is a standard and essential practice in the care industry. During this assessment, a representative from Handling Hands For You would typically:
- Evaluate the client’s care needs: This involves understanding their medical conditions, mobility, cognitive status, personal care requirements, and daily routines.
- Discuss personal preferences: Ascertaining what is important to the client in terms of their lifestyle, food, social activities, and any specific requests.
- Assess the home environment: Ensuring the home is suitable and safe for a live-in carer and the client, identifying any necessary adaptations.
- Outline the proposed care plan: Detailing the specific services to be provided, how they will be delivered, and the duration.
- Discuss pricing individually: Providing a precise cost based on the assessed needs and agreed-upon services, clarifying any variations from the stated starting price.
This assessment is vital for creating a truly personalised care plan and for ensuring a good match between the client and carer. It also provides an opportunity for families to ask in-depth questions and feel comfortable with the proposed arrangements.
FAQ
What is Handlinghandsforyou.co.uk?
Handlinghandsforyou.co.uk is a UK-based live-in care service provider that offers comprehensive at-home care solutions for individuals, including elderly, sick, or disabled persons, focusing on one-to-one support in the client’s familiar home environment.
What services does Handlinghandsforyou.co.uk offer?
They offer a full range of live-in care services including household assistance, food management, emotional support, medication prompting and administration, and companionship, all tailored to individual needs.
How much does live-in care from Handlinghandsforyou.co.uk cost?
The website states that live-in care starts from £975 per week for their full services package, with no extra charge for people with special care needs, though another section mentions prices starting from £995 per week. Latairporttaxi.co.uk Review
Does Handlinghandsforyou.co.uk offer a free consultation?
Yes, Handlinghandsforyou.co.uk offers a free live-in care consultation where they assess individual needs and discuss pricing.
Is Handlinghandsforyou.co.uk regulated by CQC?
Handlinghandsforyou.co.uk states that the Care Quality Commission (CQC) defines them as an introductory agency pursuant to the Health & Social Care Act 2008, meaning CQC oversight is on their recruitment and matching processes rather than direct care delivery.
How can I contact Handlinghandsforyou.co.uk?
You can contact them via phone at +44 1923 937 730 or email at [email protected], as well as through inquiry forms on their website.
Does Handlinghandsforyou.co.uk provide 24/7 care?
Yes, they explicitly mention offering “7/24 care” as a quick solution for short-term needs and their live-in care package implies continuous support.
What is the “holistic care model” at Handlinghandsforyou.co.uk?
Their holistic care model focuses on providing better care for clients, ensuring continuous communication with their families, and offering 24/7 emotional support for their carers. Clone-media.co.uk Review
Does Handlinghandsforyou.co.uk assist with medication?
Yes, their services include prompting, assisting, and administration of medication to ensure clients take medicines safely and appropriately.
Where is Handlinghandsforyou.co.uk based?
Their company address is 1 Knights Road, London, United Kingdom, E16 2AT.
Does Handlinghandsforyou.co.uk have positive reviews?
Yes, the website features positive testimonials from clients and provides a direct link to their Trustpilot profile for broader review verification.
What is an “introductory agency” in care?
An introductory agency, as defined by CQC, matches carers with clients but does not directly employ the carers or manage the ongoing provision of care, differing from fully CQC-registered care providers.
Do I have to move my loved one out of their home?
No, one of the main advantages highlighted by Handlinghandsforyou.co.uk is that their live-in care service allows individuals to remain in their own cosy and familiar surroundings. Vital-life.co.uk Review
Does the price include services for special care needs?
Yes, Handlinghandsforyou.co.uk states that there is no extra charge for people with special care needs, and their weekly rate includes the full services package.
How does Handlinghandsforyou.co.uk ensure carer quality?
They focus on selecting “genuinely caring, warm, positive and empathetic people” and provide 24/7 emotional support to their carers to ensure their well-being and performance.
Can I get an e-booklet from Handlinghandsforyou.co.uk?
Yes, the website provides a link to “View E-Booklet” which contains more detailed information about their services.
Does Handlinghandsforyou.co.uk offer support for families?
Yes, their “Better Care for You” principle involves carers continually informing family members about their loved one’s well-being, issues, improvements, and emotional health.
What happens after the free assessment?
After the free assessment, they discuss the level of assistance and price individually, tailoring a care plan to meet the client’s unique needs. Techhouse.co.uk Review
What year was Handling Hands For You awarded an “Award of Excellence”?
Handling Hands For You received an “Award of Excellence in Service of the Care Industry” in 2020.
Does Handlinghandsforyou.co.uk help with social engagement?
Yes, companionship services include helping clients maintain links with society, assisting with visits to doctors or friends, and going for walks.
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