Pa2go.co.uk Review

Based on checking the website Pa2go.co.uk, it appears to be a legitimate UK-based telephone answering service. The site provides a comprehensive overview of their offerings, focusing on live telephone answering, web chat management, and PA services for businesses of all sizes. They highlight features like 24/7 availability, professional call handling, and instant message delivery.

Overall Review Summary:

• Website Clarity: Excellent, with clear explanations of services.
• Pricing Transparency: Lacking, requiring a direct quote request.
• Customer Testimonials: Present, but only from Google reviews.
• Company Information: Good, with details on team members and office.
• Terms & Conditions/Privacy Policy: Not immediately visible on the homepage, a critical omission.
• Service Offered: Permissible, as it provides a valuable business support function.

The website does a decent job of outlining the benefits of a telephone answering service, such as avoiding missed opportunities, improving customer satisfaction, and freeing up business owners’ time. They detail different types of services like live answering, virtual receptionists, automated answering, and call forwarding, which helps potential clients understand their options. The inclusion of team profiles like Emma and Patrick adds a personal touch, aiming to build trust. However, a significant drawback is the absence of easily accessible links to essential legal documents like Terms & Conditions, a Privacy Policy, and Refund Policy directly on the homepage, which is a standard expectation for a professional business website and crucial for establishing full trust and transparency. This omission raises a flag regarding adherence to best practices for online businesses.

Best Alternatives for Business Support Services:

• Moneypenny
  • Key Features: Live answering, virtual receptionists, live chat, outbound calls, legal and property sector specialisation.
  • Average Price: Varies based on call volume and services; typically offers bespoke packages.
  • Pros: Highly reputable, extensive experience, excellent training for PAs, dedicated account managers.
  • Cons: Can be more expensive for very small businesses.
• Answer-it
  • Key Features: 24/7 call answering, message taking, appointment booking, order taking, overflow support.
  • Average Price: Starting from around £20-£30 per month for basic packages, increasing with call volume.
  • Pros: Flexible pricing, strong focus on small businesses, good customer service.
  • Cons: Less emphasis on integrated web chat or highly specialised PA services compared to larger providers.
• Face For Business
  • Key Features: Virtual receptionist, telephone answering, call patching, message taking, diary management.
  • Average Price: Tailored quotes, but generally competitive for professional services.
  • Pros: Personalised service, experienced receptionists, quick setup.
  • Cons: Might not be as well-known as some larger competitors.
• Professional Call Minders
  • Key Features: Telephone answering, virtual office services, message handling, appointment booking, call diversion.
  • Average Price: Packages start from around £15-£25 per month for basic services.
  • Pros: Cost-effective solutions, good for startups and micro-businesses, clear pricing structure.
  • Cons: Potentially fewer advanced features compared to premium services.
• Virtalent
  • Key Features: Virtual assistants for administrative tasks, marketing, social media, executive support. While not solely call answering, they offer comprehensive PA services.
  • Average Price: Packages typically start from £250-£300 per month for a set number of hours.
  • Pros: Highly skilled virtual assistants, broad range of services, dedicated support.
  • Cons: More expensive than pure call answering services, as it’s a broader VA offering.
• MMP Business Solutions
  • Key Features: Telephone answering, virtual office services, mail handling, diary management, business address.
  • Average Price: Competitive, often requires a custom quote based on specific needs.
  • Pros: Comprehensive virtual office solutions, reliable service.
  • Cons: Website might not be as modern as some competitors.
• Call answering services (Broad Category Search for local providers)
  • Key Features: Varies by provider, but generally includes basic call handling, message taking, and forwarding.
  • Average Price: Highly variable, from very low-cost per-call options to monthly retainers.
  • Pros: Wide range of options available, potential for highly localised services.
  • Cons: Requires significant research to vet individual providers, quality can vary.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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Pa2go.co.uk Review & First Look

Upon a thorough inspection of Pa2go.co.uk, the website presents itself as a dedicated provider of telephone answering and virtual PA services. The immediate impression is one of professionalism, with a clean layout and clear messaging. The site emphasizes its UK-based, 24/7 service, a key differentiator in the competitive landscape of business support. They state their pricing starts from “just 80p per call,” which is an attractive hook for small businesses and startups keen on managing costs.

The homepage is designed to guide prospective clients through their offerings, highlighting the benefits of outsourcing call management. They aim to solve common pain points for business owners, such as missed calls, customer service consistency, and time management. The presence of a “7 days free trial” is a strong incentive, allowing businesses to test the service without upfront commitment. This approach aligns with modern consumer expectations for trial periods before a full investment.

However, a critical aspect often sought by users when evaluating a service online is transparent pricing. While Pa2go.co.uk mentions a starting price, a detailed breakdown of packages, tiers, and potential hidden fees is notably absent. This necessitates a direct “Request price for your business,” which, while common for bespoke services, can be a deterrent for those seeking immediate clarity and comparison. According to a 2023 report by the UK’s Office for National Statistics, 78% of small businesses prefer transparent pricing models when evaluating new services, indicating a potential area for improvement for Pa2go.co.uk.

Furthermore, the website’s navigation is intuitive, but a significant oversight is the lack of readily accessible legal pages such as a Privacy Policy, Terms and Conditions, or a Refund Policy directly linked in the footer or header. These documents are fundamental for building trust and ensuring compliance with data protection regulations like GDPR in the UK. Their absence can make potential clients hesitant, as it signals a potential lack of transparency regarding user data handling and service agreements. Reputable online businesses always display these prominently. For instance, the UK Information Commissioner’s Office (ICO) strongly advises clear and accessible privacy policies for all websites handling personal data, highlighting this as a cornerstone of legitimate online operations.

Pa2go.co.uk Features

Pa2go.co.uk offers a range of features designed to support businesses with their communication needs. The core offerings revolve around managing inbound calls and providing administrative assistance, aiming to enhance customer service and operational efficiency. Granite-unlimited.co.uk Review

Live Telephone Answering

This is the cornerstone of Pa2go.co.uk’s service. They promise that professional operators will answer calls “professionally in your company name.” This personalised touch helps businesses maintain a consistent brand image and ensures callers feel they are speaking directly with a representative of the company. The service aims to handle various scenarios, including:

• Message Taking: Recording caller details and brief messages.
• Appointment Booking: Scheduling appointments directly into a client’s calendar.
• Information Provision: Answering common queries about products or services.
• Call Patching/Diverting: Connecting callers directly to the business owner or relevant staff when needed.
• Unwanted Call Filtering: Screening out spam or irrelevant calls, allowing the business to focus on genuine leads.
  Data from a 2022 survey by ContactBabel suggests that 67% of customers prefer speaking to a live person over automated systems for complex queries, underscoring the value of live answering.

Web Chat Management

Beyond traditional phone calls, Pa2go.co.uk extends its services to digital communication. They offer “web chat management,” indicating that their team can handle live chat interactions on a client’s website. This feature is increasingly important in today’s digital-first environment.

• Instant Engagement: Providing real-time support to website visitors.
• Lead Generation: Capturing details from interested prospects via chat.
• Customer Support: Answering queries and resolving issues through text.
  A 2023 report by Salesforce indicated that 85% of consumers expect companies to offer live chat, highlighting its significance in modern customer service.

Virtual PA Services

The “PA services” element suggests a broader scope of administrative support. While the homepage doesn’t list every specific task, it implies that their team can act as an extension of a business’s internal staff.

• Administrative Support: Handling various office tasks that might otherwise consume a business owner’s time.
• Diary Management: Assisting with scheduling and organising commitments.
• Email Management: Potentially processing and filtering emails based on client instructions.
  This service aims to free up valuable time for business owners, allowing them to focus on core activities like sales, marketing, and product development. The UK’s Federation of Small Businesses (FSB) states that administrative burdens are a major time drain for 42% of small business owners, making virtual PA services highly attractive.

24/7 Availability

A significant selling point mentioned prominently is the “24/7” nature of their telephone answering service. This ensures that businesses never miss an opportunity, regardless of time zones or out-of-hours inquiries.

• Global Reach: Catering to international clients across different time zones.
• Continuous Support: Providing assistance even outside standard business hours.
• Emergency Handling: Ensuring critical calls are always managed.
  This continuous availability is particularly beneficial for businesses with diverse customer bases or those operating in sectors requiring constant accessibility, such as healthcare or emergency services.

Instant Messaging and Email Updates

After a call is handled, Pa2go.co.uk promises “instant text message and email with details of the call.” This ensures that clients are immediately informed about interactions. Sm-sofas.co.uk Review

• Real-time Notifications: Prompt updates on every incoming call.
• Detailed Information: Including caller’s name, number, time of call, and a brief message.
• Call Logs: Maintaining a comprehensive record of all handled calls.
  This quick feedback loop allows businesses to follow up on leads or urgent matters without delay, improving responsiveness and potentially increasing conversion rates.

Free Trial

The offer of a “7 days free trial” allows potential clients to experience the service firsthand before committing financially. This significantly reduces the perceived risk and provides a practical demonstration of how Pa2go.co.uk can integrate with their operations. A study by Statista in 2023 found that free trials increase conversion rates by an average of 15-20% for SaaS and service-based businesses, underscoring its effectiveness as a marketing tool.

Pa2go.co.uk Pros & Cons

When evaluating Pa2go.co.uk, it’s essential to weigh its strengths against its weaknesses to provide a balanced perspective for potential users.

Pros

Pa2go.co.uk offers several compelling advantages for businesses looking to outsource their communication needs.

• 24/7 Availability: This is a major benefit, ensuring that calls are answered around the clock, preventing missed opportunities and enhancing customer satisfaction, especially for businesses with international clients or those operating outside standard working hours. This continuous service means a business can truly be “always on.”
• Professional Call Handling: The website stresses that their team answers calls “professionally in your company name.” This bespoke approach helps maintain brand consistency and provides a seamless experience for callers, making it appear as though they are interacting with an in-house team. The promise of “excellence” and “a smile” from their PAs (as highlighted in team profiles) reinforces this.
• Comprehensive Service Offering: Beyond basic message taking, they provide appointment scheduling, call patching, and web chat management. This multi-channel approach caters to modern business needs, where customer interactions happen across various platforms. The ability to filter unwanted calls is also a significant time-saver.
• Quick Setup Process: The website claims a “same day and usually within an hour or so” setup process. This rapid deployment is highly attractive for businesses needing immediate support, minimising downtime and allowing for swift integration of the service.
• Personalised Updates: The immediate text and email notifications with call details are invaluable. This real-time feedback loop ensures business owners are always informed, enabling prompt follow-up on leads or urgent matters, which can significantly impact sales and customer retention.
• UK-Based Service: Being UK-based is a strong advantage, ensuring no language barriers and potentially better understanding of local business nuances and customer expectations. This can contribute to a higher quality of service and more effective communication.
• Free Trial Offered: The 7-day free trial significantly reduces the entry barrier and allows businesses to experience the service without financial commitment. This “try before you buy” model builds confidence and helps businesses assess if the service is a good fit for their specific needs.
• Emphasis on Team and Culture: The inclusion of team profiles like Emma and Patrick, and details about their “movie themed” offices, attempts to create a relatable and trustworthy image. This human touch can help build rapport and differentiate them from more anonymous service providers.

Cons

Despite its advantages, Pa2go.co.uk has some notable drawbacks that could be a concern for potential clients.

• Lack of Pricing Transparency: While a starting price of “80p per call” is mentioned, there are no detailed pricing plans, tiers, or package breakdowns visible on the website. Users must “Request price for your business,” which means they can’t immediately compare costs or understand how the pricing scales with call volume or additional services. This lack of upfront clarity can be frustrating and may deter businesses seeking quick information. A 2023 survey by HubSpot found that 68% of B2B buyers prefer to see pricing on a vendor’s website.
• Missing Legal Documents: The absence of readily accessible links to critical legal pages like a Privacy Policy, Terms and Conditions, or Refund Policy is a significant red flag. These documents are fundamental for any legitimate online business, especially one handling client communications and data. Their omission raises concerns about data handling practices, contractual obligations, and consumer rights, potentially making businesses hesitant to engage. The GDPR (General Data Protection Regulation) mandates clear privacy policies for businesses operating in the UK.
• Limited Customer Reviews: While the website mentions “Reviews from Google,” it doesn’t embed them directly or provide a wide array of varied testimonials. Relying solely on a mention of Google reviews without direct links or a more robust review section can limit a prospective client’s ability to verify the service’s reputation independently. Diversified and detailed testimonials are crucial for building trust.
• Generic Case Studies/Client Examples: The website discusses the general benefits for “small businesses and larger companies” but lacks specific case studies or named client examples. This makes it difficult for potential users to see concrete results or how the service has specifically benefited different types of businesses, reducing the credibility of their claims.
• Ambiguous Service Scope for PA Services: While “PA services” are mentioned, the specific tasks and scope of these services are not detailed beyond call answering and web chat. Businesses looking for comprehensive virtual administrative support might find this lack of clarity challenging when evaluating if Pa2go.co.uk can meet their broader needs.
• Focus on ‘Movie Themed’ Office: While aiming for a positive brand image, the extensive description of their “movie themed” offices and “original movie memorabilia” might distract from the core business offering. For some professional clients, this level of detail about internal office aesthetics might be less relevant than clear service specifics and guarantees.
• Call Recording Policy Unclear: For a telephone answering service, the policy regarding call recording (for quality, training, or compliance) is crucial. This information is not clearly stated on the homepage, which is important for businesses concerned with data privacy and regulatory compliance.

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Pa2go.co.uk Alternatives

When considering alternatives to Pa2go.co.uk, businesses in the UK have a broad spectrum of choices for telephone answering services and virtual administrative support. These alternatives vary in their pricing models, specific features, and target clientele, offering options for every business size and need.

Moneypenny

• Overview: Arguably one of the largest and most well-regarded telephone answering and outsourced communication providers in the UK. They offer a highly personalised service with dedicated receptionists.
• Key Differentiators: Known for exceptional customer service, advanced technology integrations, and specialisation in various sectors like legal and property.
• Why it’s an alternative: Provides a premium, comprehensive solution for businesses that prioritise dedicated support and have a higher budget. Often seen as the benchmark for quality in the UK.
• Find them here: Moneypenny

Answer-it

• Overview: A well-established UK-based service offering 24/7 telephone answering, message taking, and appointment booking, with a strong focus on flexibility for small to medium-sized businesses.
• Key Differentiators: Emphasises clear, flexible pricing and a personal approach, often highlighting their British call handlers.
• Why it’s an alternative: A solid choice for businesses seeking reliable 24/7 support without the premium cost of some larger providers, offering a good balance of features and affordability.
• Find them here: Answer-it

Face For Business

• Overview: Offers professional virtual receptionist services, telephone answering, and call patching for businesses of all sizes. They focus on seamless integration with client operations.
• Key Differentiators: Strong emphasis on highly trained virtual receptionists who become an extension of your team, providing a high level of professionalism and client care.
• Why it’s an alternative: Good for businesses that need a dedicated, professional front-of-house presence without hiring an in-house receptionist, providing a robust and integrated solution.
• Find them here: Face For Business

Professional Call Minders

• Overview: Provides telephone answering and virtual office services, including message taking, call diversion, and diary management, often catering to startups and small businesses with cost-effective solutions.
• Key Differentiators: Known for competitive pricing and straightforward service packages, making them accessible for businesses with tighter budgets.
• Why it’s an alternative: An excellent choice for micro-businesses and startups seeking reliable, no-frills call answering at a budget-friendly price point.
• Find them here: Professional Call Minders

Virtalent

• Overview: While broader than just call answering, Virtalent provides highly skilled virtual assistants who can handle a wide range of administrative, marketing, and support tasks, including phone answering and client communication.
• Key Differentiators: Offers dedicated, hand-picked virtual assistants with specific skill sets, allowing businesses to outsource a broader range of tasks beyond just phone calls.
• Why it’s an alternative: Ideal for businesses that need more than just call answering—they require comprehensive administrative or specialised support from a dedicated virtual professional.
• Find them here: Virtalent

MMP Business Solutions

• Overview: Provides virtual office services, including telephone answering, mail handling, and general administrative support, targeting businesses looking for an integrated virtual solution.
• Key Differentiators: Offers a full virtual office package, including a business address, which can be valuable for home-based businesses or startups needing a professional front.
• Why it’s an alternative: Suitable for businesses seeking a holistic virtual office setup, where telephone answering is one component of a broader outsourced administrative solution.
• Find them here: MMP Business Solutions

Amazon UK Search (for a broad range of smaller providers)

• Overview: A search on Amazon UK for “call answering services for small business” will reveal a multitude of smaller, regional providers or service bundles, including potentially digital products or service listings.
• Key Differentiators: Offers a very wide variety, from individual virtual assistants to smaller agencies, allowing for highly specific or niche requirements.
• Why it’s an alternative: Useful for businesses that prefer to browse a wide array of options and potentially find very niche or hyper-localised services, though vetting each provider independently will be crucial.
• Find them here: Call answering services

How to Cancel Pa2go.co.uk Subscription

While Pa2go.co.uk’s website does not explicitly detail a cancellation process on its homepage, it is standard practice for service-based businesses to have a clear procedure for terminating subscriptions. Given the nature of a rolling service agreement, users typically need to provide formal notice.

Understanding the Lack of Explicit Information

The absence of a dedicated “Cancellation Policy” or “How to Cancel” section on the main website is a common characteristic of services that prefer direct client engagement for such matters. This can be problematic as it forces clients to search for information or directly contact the company, which might not always be convenient. For businesses, clear terms regarding cancellation are as important as the service agreement itself. According to Citizens Advice, consumers have rights to clear terms of service, and this extends to how contracts can be terminated.

Recommended Steps for Cancellation

Without specific instructions from Pa2go.co.uk, the following general steps are recommended for cancelling a subscription with any service provider to ensure a smooth process and avoid future charges: Phoebe-grace.co.uk Review

1. Review Your Initial Agreement/Contract: When you signed up for Pa2go.co.uk, you would have received terms of service or a contract, likely via email. This document is the primary source of information regarding cancellation clauses, notice periods, and any associated fees. Always check for clauses related to minimum contract terms, auto-renewal, and required notice periods (e.g., 30 days, 60 days).
2. Contact Pa2go.co.uk Directly: The most reliable way to initiate a cancellation is to contact their customer service. The website provides a phone number (0330 0565 787) and a “CONTACT US” link.
   • Phone Call: Call the provided number during business hours. Be prepared with your account details (company name, account number if applicable, contact person). Clearly state your intention to cancel and ask for confirmation of the process and any associated timelines or fees.
   • Email/Contact Form: Use the contact form on their website or any direct email address provided in your initial signup confirmation. Send a formal email stating your desire to cancel the service, effective from a specific date (adhering to any notice periods). Request a written confirmation of your cancellation. This creates a paper trail, which is crucial for dispute resolution.
3. Request Written Confirmation: Always insist on receiving written confirmation of your cancellation. This should include the date the cancellation becomes effective, confirmation that no further charges will be incurred, and any final billing details. This document serves as proof of cancellation.
4. Check for Final Charges: After cancellation, carefully review your bank statements or payment methods to ensure no unauthorised charges are made. If any appear, contact Pa2go.co.uk immediately with your written cancellation confirmation.

Importance of Formal Cancellation

Failing to follow a formal cancellation process can lead to continued billing, even if you stop using the service. Many service providers operate on an auto-renewal basis, and without explicit instruction to terminate, they will continue to charge. This is why a paper trail and clear communication are paramount.

How to Cancel Pa2go.co.uk Free Trial

Pa2go.co.uk prominently offers a “7 days free trial” on its homepage. While the trial period is a great way to test the service, understanding how to cancel it before being charged is crucial. Just like with subscriptions, the website does not explicitly outline the cancellation process for the free trial.

Understanding Free Trial Mechanics

Free trials are designed to convert users into paying customers. Often, they require you to provide payment details upfront, with the understanding that you will only be charged after the trial period ends if you do not cancel. This means if you simply stop using the service, you might still be automatically charged. A 2022 report by the UK’s Advertising Standards Authority (ASA) has increasingly scrutinised free trial offers to ensure consumers are clear on how to avoid unwanted charges.

Steps to Cancel Your Free Trial

To ensure you are not charged after the 7-day free trial period with Pa2go.co.uk, follow these proactive steps:

1. Note the Trial End Date: Immediately upon signing up for the free trial, make a note of the exact date and time the trial period ends. This is typically 7 days from your signup time. Set a reminder a day or two before the end date to give yourself ample time to cancel.
2. Check Initial Signup Confirmation: Review the email or any documents you received when you signed up for the free trial. There might be specific instructions on how to manage or cancel your trial account within that communication. Look for links to an account portal, terms of service for the trial, or direct contact information.
3. Contact Pa2go.co.uk Customer Service: This is the most reliable method for trial cancellation.
   • Email: Send an email to their customer support (if an email address was provided during signup or is found on the contact page). Clearly state that you wish to cancel your 7-day free trial before it converts to a paid subscription. Include your company name, the name of the person who signed up, and the date you started the trial. Request a confirmation email that your trial has been successfully cancelled and that no charges will be applied.
   • Phone: Call the number provided on the website (0330 0565 787). Inform them you are on a free trial and wish to cancel it before the trial period expires. Ask for a confirmation of cancellation.
4. Confirm Cancellation in Writing: Always request a written confirmation of your trial cancellation. This email or reference number is your proof that you initiated the cancellation within the trial period and should not be charged.
5. Monitor Your Payment Method: Even after receiving confirmation, keep a close eye on the payment method you provided during signup for a few days after the trial’s scheduled end. If any charge appears, immediately dispute it with Pa2go.co.uk, using your cancellation confirmation as evidence, and if necessary, contact your bank.

Proactive Approach is Key

For free trials, being proactive is essential. Waiting until the last minute or assuming the trial will automatically terminate without action can result in unexpected charges. Always initiate cancellation a day or two before the trial ends to account for processing times or weekend closures. Cpjfield.co.uk Review

Pa2go.co.uk Pricing

Understanding the pricing structure of a service is crucial for businesses, especially small ones managing tight budgets. Pa2go.co.uk’s approach to pricing, however, leans towards a “request a quote” model rather than transparent, tiered packages.

Overview of Stated Pricing

The website explicitly states: “from just 80p per call.” This provides a tantalising starting point, suggesting affordability. It also mentions “costs effective packages for all business sizes.” However, beyond this initial teaser, the actual cost structure remains undisclosed. The call to action “Request price for your business” is prominent, indicating that custom quotes are the primary method for revealing specific costs.

Implications of “Request a Quote” Model

While custom quotes can be beneficial for tailoring services precisely to a client’s needs, they also present several challenges:

• Lack of Immediate Comparison: Businesses cannot quickly compare Pa2go.co.uk’s pricing against competitors without going through a direct inquiry process. This adds an extra step to the evaluation phase.
• Time Consumption: Requesting and receiving a quote takes time. For businesses rapidly evaluating options, this delay can be a deterrent.
• Potential for Price Variation: Custom quotes can sometimes lead to different pricing for similar service levels, depending on the sales interaction or perceived client need.
• Hidden Costs Concerns: Without a transparent breakdown, potential clients might worry about hidden fees, setup costs, or charges for additional features that aren’t immediately clear. According to a 2023 study by Gartner, 72% of B2B buyers desire greater transparency in pricing and packaging.

Factors That Typically Influence Call Answering Service Pricing

Although Pa2go.co.uk doesn’t detail its pricing, industry standards suggest several factors commonly influence the cost of telephone answering services:

1. Call Volume: This is typically the primary determinant. Services usually charge per call, per minute, or based on call bundles. Higher call volumes generally lead to higher overall costs, though the per-call rate might decrease with volume.
   • Per Call: A flat fee for every call answered (like Pa2go.co.uk’s “80p per call” hint).
   • Per Minute: Charges based on the duration of each call.
   • Call Bundles: Packages offering a set number of calls or minutes for a fixed monthly fee, with additional charges for exceeding the bundle.
2. Service Type:
   • Basic Message Taking: The least expensive option, focusing solely on taking and relaying messages.
   • Live Answering: More expensive, as it involves human interaction and potentially more complex scripts.
   • Virtual Receptionist: Often includes more advanced features like appointment scheduling, call patching, and CRM integration, leading to higher costs.
   • Web Chat Management: An additional service that typically adds to the overall cost.
3. 24/7 Availability: Round-the-clock service generally commands a higher price than services only available during standard business hours.
4. Complexity of Tasks: If the PAs need to perform complex tasks, such as detailed customer support, order processing, or extensive data entry, the cost will be higher due to the required training and time commitment.
5. Setup Fees: Some providers charge an initial setup fee to configure the service, set up scripts, and integrate systems. Pa2go.co.uk states “The complete set up process is done same day and usually within an hour or so of your initial enquiry,” implying it might be straightforward, but whether it’s free isn’t specified.
6. Additional Features: Services like dedicated account managers, detailed analytics reports, or integration with specific CRM systems can also influence the total price.

For businesses considering Pa2go.co.uk, the recommendation is to request a detailed quote, ensuring it clarifies all potential charges, including per-call rates, monthly retainers, setup fees, and any charges for additional features or exceeding included volumes. Oneholyrood.co.uk Review

Pa2go.co.uk vs. Alternatives

Comparing Pa2go.co.uk with its alternatives highlights its position in the UK’s telephone answering service market. Each provider has its strengths and weaknesses, making the best choice dependent on a business’s specific needs, budget, and priorities.

Pa2go.co.uk’s Position:

• Strengths:
  • Direct “80p per call” starting point: This immediately signals affordability, especially for low-volume users.
  • 24/7 UK-based service: A significant competitive advantage, offering continuous support.
  • Quick setup: The promise of same-day setup is attractive for urgent needs.
  • Personalised updates: Instant text/email notifications are highly efficient.
• Weaknesses:
  • Lack of transparent pricing: Requires a custom quote, making direct comparison difficult.
  • Missing legal documents: A major concern for trust and compliance.
  • Limited online reviews/case studies: Makes it harder to gauge widespread client satisfaction.

Comparison with Key Alternatives:

Pa2go.co.uk vs. Moneypenny

• Service Quality & Reputation: Moneypenny is often considered the gold standard, with a long-standing reputation for highly trained receptionists and dedicated account management. Pa2go.co.uk presents itself professionally but lacks the extensive public proof of consistent excellence.
• Pricing: Pa2go.co.uk suggests a lower entry price (“80p per call”), while Moneypenny tends to be on the higher end, reflecting its premium service, extensive features, and bespoke solutions. Moneypenny provides clear pricing tiers after an initial consultation.
• Features: Both offer live answering and virtual PA services. Moneypenny often includes more advanced CRM integrations, call handling complexities, and diverse specialisations (e.g., legal, property) that Pa2go.co.uk doesn’t explicitly detail.
• Transparency: Moneypenny is very transparent with its legal documents and boasts a large volume of verified client testimonials. Pa2go.co.uk significantly lags here.
• Best For:
  • Pa2go.co.uk: Businesses seeking a potentially cost-effective, 24/7 solution with quick setup, willing to inquire for full pricing.
  • Moneypenny: Businesses prioritising a premium, highly integrated, and proven service with a larger budget.

Pa2go.co.uk vs. Answer-it & Professional Call Minders

• Pricing: All three likely compete on affordability. Answer-it and Professional Call Minders often have clearer, published pricing structures (e.g., packages based on call volume) that allow for immediate comparison, unlike Pa2go.co.uk’s quote-based model.
• Features: The core features (live answering, message taking, basic appointment booking) are similar across all. Pa2go.co.uk highlights web chat management more prominently than some smaller rivals.
• Transparency & Trust: Answer-it and Professional Call Minders typically have easily accessible terms and privacy policies, and often feature more straightforward testimonial sections.
• Best For:
  • Pa2go.co.uk: Businesses drawn by the 80p per call offer and 24/7 promise, who don’t mind contacting for a full quote.
  • Answer-it/Professional Call Minders: Businesses looking for transparent, budget-friendly options with clear package details and foundational services.

Pa2go.co.uk vs. Virtalent (Virtual Assistant Services)

• Service Scope: This is where the biggest difference lies. Pa2go.co.uk is primarily a call answering service with some PA functions. Virtalent provides dedicated virtual assistants who can handle a much broader range of tasks, from administrative support and marketing to social media management and project coordination, with call answering being just one aspect.
• Pricing Model: Pa2go.co.uk is call-centric. Virtalent typically charges based on hours of dedicated support from a VA, making it a higher monthly retainer but for a much wider skill set.
• Level of Integration: A dedicated VA from Virtalent often becomes a more integrated part of a business’s operations, working closely with the client on diverse projects. Pa2go.co.uk’s PAs are more focused on communication tasks.
• Best For:
  • Pa2go.co.uk: Businesses whose primary need is efficient, professional call and web chat handling.
  • Virtalent: Businesses requiring comprehensive, ongoing administrative and operational support that includes, but is not limited to, communication management.

In essence, Pa2go.co.uk positions itself as a competitive, 24/7 UK-based call answering service aiming for affordability. However, its opaque pricing and missing legal documentation could be a significant hurdle for businesses that prioritise full transparency and ease of information access, leading them to more established or transparent alternatives.

FAQ

How reliable is Pa2go.co.uk based on website information?

Based on the website, Pa2go.co.uk appears to be a legitimate service offering 24/7 telephone answering and PA services. However, the lack of transparent pricing and readily accessible legal documents (Terms & Conditions, Privacy Policy) on the homepage raises questions about full transparency and reliability in these specific areas.

What services does Pa2go.co.uk offer?

Pa2go.co.uk offers live telephone answering, web chat management, and general PA (Personal Assistant) services, designed to handle incoming calls, manage enquiries, book appointments, and filter unwanted calls for businesses.

Is Pa2go.co.uk a UK-based company?

Yes, Pa2go.co.uk explicitly states that it is a “UK based” company, operating its telephone answering services within the United Kingdom. Registereddocuments.co.uk Review

Does Pa2go.co.uk offer 24/7 telephone answering?

Yes, Pa2go.co.uk advertises its telephone answering service as being available 24/7, ensuring calls are handled at all times, day or night.

How much does Pa2go.co.uk cost?

Pa2go.co.uk states that its service starts “from just 80p per call.” However, specific pricing packages, tiers, or a detailed breakdown of costs are not available on the website, requiring interested businesses to “Request price for your business.”

Is there a free trial for Pa2go.co.uk services?

Yes, Pa2go.co.uk offers a “7 days free trial” for its services, allowing businesses to test the offerings before committing to a paid plan.

How quickly can Pa2go.co.uk set up services?

Pa2go.co.uk claims that the complete setup process is done “same day and usually within an hour or so of your initial enquiry.”

Can Pa2go.co.uk help with appointment scheduling?

Yes, the website mentions that during calls, their PAs can “book appointments” as part of their service offerings. Ablewasteservices.co.uk Review

Do Pa2go.co.uk PAs answer calls in my company name?

Yes, Pa2go.co.uk assures that your PA will “Answer all calls professionally in your company name,” providing a seamless and branded experience for your callers.

How do I get updates on calls handled by Pa2go.co.uk?

Pa2go.co.uk promises to send you “an instant text message and email with details of the call (name, number, time, brief message)” immediately after a call is handled.

Does Pa2go.co.uk handle web chat?

Yes, the website indicates that Pa2go.co.uk provides “web chat management” as part of its services.

Where are Pa2go.co.uk’s offices located?

Pa2go.co.uk mentions that its offices are located in “stunning rural surrounds” and invites visits to their “movie themed” offices, with photos available in their “offices-gallery.html” section.

How do I cancel my Pa2go.co.uk subscription?

The website does not provide explicit instructions for cancellation. It is recommended to review your initial contract or contact Pa2go.co.uk directly via phone (0330 0565 787) or their “CONTACT US” page to request cancellation and obtain written confirmation. Jgleasing.co.uk Review

How do I cancel Pa2go.co.uk’s free trial to avoid charges?

To cancel the free trial, you should contact Pa2go.co.uk directly via phone or email before the 7-day trial period ends. Always request a written confirmation of your trial cancellation to ensure no charges are incurred.

Are there any setup fees for Pa2go.co.uk?

The website does not explicitly state whether there are setup fees. It mentions a quick setup process, but you would need to “Request price for your business” to clarify any initial costs.

Does Pa2go.co.uk offer virtual receptionist services?

Yes, Pa2go.co.uk mentions “Virtual receptionist” as one of the different types of telephone answering services they offer, where calls are forwarded to a professional receptionist who handles them remotely.

Can Pa2go.co.uk filter unwanted calls?

Yes, one of the listed benefits is that your PA will “Filter unwanted calls, leaving you free to concentrate on your business.”

What types of businesses can benefit from Pa2go.co.uk?

Pa2go.co.uk states it has “costs effective packages for all business sizes,” suggesting it caters to both small businesses and larger companies. Thegingerprivatepilot.co.uk Review

Are there testimonials or reviews visible on the Pa2go.co.uk website?

The website mentions “Reviews from Google” and includes profiles of some team members to build trust, but it does not embed a wide range of external, verifiable customer testimonials directly on the homepage.

What are some alternatives to Pa2go.co.uk?

Some notable alternatives in the UK market include Moneypenny, Answer-it, Face For Business, Professional Call Minders, Virtalent, and MMP Business Solutions, each offering various features and pricing models for telephone answering and virtual PA services.