Intralan.co.uk Review

Based on looking at the website, Intralan.co.uk presents itself as a well-established and professional IT managed services provider for businesses in the UK, offering a range of solutions from strategic IT management to cybersecurity and business communications. The homepage provides clear indicators of its services, target audience (businesses with 50-500 employees), and boasts several customer testimonials, which add a layer of perceived trustworthiness. The focus on “jargon-free technical support” and long-term partnerships suggests a customer-centric approach. However, a thorough review reveals areas where transparency and readily accessible information could be improved, which is crucial for a potential business client making an informed decision.

Here’s an overall review summary:

Overall Legitimacy: Appears legitimate, with a long operational history and clear service offerings.
Transparency: Good on service description, but pricing and detailed contractual terms are notably absent.
Customer Testimonials: Strong and detailed, indicating genuine client relationships.
Security Information: Mentions Cyber Essentials accreditation, which is a positive.
Ethical Considerations: Focuses purely on IT services, which are permissible and beneficial. No concerns regarding unethical practices.
Website Navigation: Generally clear and user-friendly for initial inquiries.
Key Missing Information: No readily available pricing, service level agreements (SLAs), or detailed terms of service on the homepage. This necessitates direct contact for crucial information.

Intralan.co.uk seems to position itself as a reliable partner rather than a transactional service provider. The emphasis on “always by your side” and a “partnership” approach suggests a bespoke service model where direct engagement is encouraged from the outset. While this can lead to tailored solutions, the lack of upfront details about costs or typical service parameters can be a hurdle for businesses seeking quick comparisons or a clearer understanding of potential financial commitments. This omission is a common practice for B2B service providers offering customised solutions, but it still requires prospective clients to invest time in direct communication to get essential information.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Best Alternatives for Business IT Services

When considering managed IT services, especially for a business, finding a partner that aligns with ethical principles and provides robust support is paramount. While Intralan.co.uk appears to be a solid choice for those seeking a bespoke service, here are some top alternatives in the UK market that offer comprehensive IT solutions, often with more upfront transparency or broader service portfolios:

Node4
- Key Features: Cloud, Connectivity, Colocation, Managed Services, and Security solutions. Strong focus on digital transformation.
- Average Price: Varies significantly based on bespoke solutions; typically enterprise-level investments.
- Pros: Comprehensive portfolio, strong UK presence, high-level certifications, focus on long-term digital strategy.
- Cons: Not ideal for very small businesses due to scale and cost.
Redcentric
- Key Features: Network, cloud, collaboration, and managed services. Known for their secure and reliable network infrastructure.
- Average Price: Custom quotes for tailored solutions.
- Pros: Robust network backbone, strong security focus, experienced in complex IT environments, excellent customer support.
- Cons: May require significant upfront engagement to define services.
CGI UK
- Key Features: Global IT and business consulting services, including managed IT, systems integration, and cybersecurity.
- Average Price: Enterprise-level project and service costs.
- Pros: Global reach, diverse expertise across industries, strong track record in large-scale projects, focus on innovation.
- Cons: Pricing and service details are highly customised and not readily available.
Computacenter
- Key Features: IT infrastructure services, including managed services, professional services, and technology sourcing.
- Average Price: Project-based and managed service fees.
- Pros: Large-scale operations, strong vendor relationships, comprehensive service catalogue, well-established in the UK.
- Cons: Can be less agile for smaller, niche requirements.
Gamma Communications
- Key Features: Primarily focused on voice, data, and mobile services, but increasingly offering managed IT and cybersecurity.
- Average Price: Varies based on communication bundles and managed services.
- Pros: Strong in business communications, good for integrated voice/IT solutions, growing managed service offerings.
- Cons: Broader IT managed services are a newer focus compared to some competitors.
Misco
- Key Features: IT product sourcing, professional services, and some managed IT solutions. Focus on hardware and software procurement.
- Average Price: Product-based pricing, service costs vary.
- Pros: Strong product catalogue, good for hardware/software needs, complementary managed services.
- Cons: Managed services might not be as comprehensive as pure-play IT service providers.
IT Managed Service Providers UK (Broad Search)
- Key Features: Allows for a broad search of various providers, including smaller, regional specialists who might offer more tailored and cost-effective solutions for specific business sizes or industries.
- Average Price: Highly variable, from competitive SMB rates to enterprise pricing.
- Pros: Access to a wide range of providers, potential for niche expertise, better geographical fit.
- Cons: Requires more research to vet individual providers, quality and service levels can vary significantly.

Intralan.co.uk Review & First Look

Based on an initial inspection of Intralan.co.uk, the website projects an image of a professional and experienced IT managed services provider. The layout is clean, modern, and user-friendly, allowing visitors to quickly grasp the core services offered. The primary message, “Your IT, fully managed,” is immediately clear, indicating a hands-off approach for the client, which is highly appealing to businesses aiming to streamline their operations and focus on their core competencies. The site explicitly targets companies with “50 or 500 employees,” defining its sweet spot within the SME and mid-market sectors.

Initial Impressions of the Homepage

The homepage is structured to build trust and highlight key offerings. It prominently features:

Service Categories: Clearly outlines areas like NetCare IT Services, CyberSecurity, Business Communications, and Network & Infrastructure. This categorisation helps potential clients identify relevant solutions quickly.
Value Proposition: Phrases like “strategic IT services,” “proactive IT management,” and “jargon-free technical support” aim to reassure potential clients about the quality and accessibility of their services.
Call to Action: A consistent “Get in Touch” prompt encourages direct engagement, which is typical for B2B service providers offering custom solutions.
Social Proof: A significant portion of the homepage is dedicated to detailed customer testimonials, which is a powerful way to build credibility. These aren’t just one-liners; they include company names, roles, and specific benefits derived from Intralan’s services, like “instrumental in keeping our business running smoothly” and “assisted us in obtaining Cyber Essentials accreditation.” This is a strong positive.

Understanding IntraLAN’s Core Philosophy

Intralan’s “Our Approach” section emphasises a partnership model: “IntraLAN: Always by your side.” This suggests they aim for long-term relationships, acting as an extension of a client’s internal team rather than just a vendor. The mention of a “dedicated account manager” and “a team of accredited engineers and consultants” reinforces this personalised, supportive approach. Their stated commitment to being “steady, rational and realistic in our approach, ensuring everything we do benefits our customers for the long term” highlights a focus on sustainable and impactful IT solutions, which is commendable.

Intralan.co.uk Features

Intralan.co.uk outlines a comprehensive suite of managed IT services designed to support businesses across various critical functions. These features are presented as integrated solutions aimed at enhancing efficiency, bolstering security, and ensuring seamless communication within an organisation.

NetCare IT Services: Comprehensive IT Management

At the core of Intralan’s offerings is their NetCare IT Services, described as a “complete IT service.” This implies a holistic approach to IT management, covering day-to-day operations, proactive maintenance, and strategic planning. For businesses, this often translates to: Brokewoods.co.uk Review

Proactive Monitoring: Systems and networks are continuously monitored to detect and address potential issues before they escalate. This reduces downtime and ensures business continuity.
Helpdesk Support: Readily available technical support for end-users, resolving common IT problems and improving productivity.
System Maintenance: Regular updates, patching, and optimisations to keep IT infrastructure running smoothly and securely.
Strategic Guidance: Advice on IT strategy, technology adoption, and future planning to align IT with business goals.

CyberSecurity: Cloud-Managed Protection

In today’s digital landscape, cybersecurity is non-negotiable. Intralan offers Cloud-managed security, suggesting a modern, flexible, and scalable approach to protecting digital assets. Key aspects of their cybersecurity offering likely include:

Endpoint Protection: Safeguarding individual devices (laptops, desktops, mobile devices) from malware, ransomware, and other threats.
Network Security: Firewalls, intrusion detection/prevention systems, and secure network configurations to protect the perimeter.
Data Protection: Measures like data encryption, regular backups, and disaster recovery planning to ensure data integrity and availability.
Compliance & Accreditation: The mention of assisting clients with “Cyber Essentials accreditation” is a significant highlight. Cyber Essentials is a UK government-backed scheme that helps organisations protect themselves against a range of common cyber attacks. Achieving this demonstrates a commitment to foundational cybersecurity practices, which is crucial for many businesses, particularly those handling sensitive data or working with government contracts. According to the National Cyber Security Centre (NCSC), 80% of cyber attacks could be prevented by implementing basic Cyber Essentials controls.

Business Communications: Voice Specialists

Effective communication is vital for business operations. Intralan positions itself with “Dedicated voice specialists” to manage Business Communications. This typically encompasses:

Cloud Telephony (VoIP): Modern phone systems that operate over the internet, offering flexibility, scalability, and cost savings compared to traditional landlines. Testimonials explicitly mention “cloud telephony,” confirming this focus.
Unified Communications: Integrating various communication channels (voice, video, messaging, conferencing) into a single platform for seamless collaboration.
Connectivity Solutions: Ensuring reliable internet access and network infrastructure to support voice and data communications.

Network & Infrastructure: Seamless Connectivity

The foundation of any robust IT environment is a reliable network and infrastructure. Intralan’s focus on “Seamless connectivity” points to their expertise in designing, implementing, and managing the underlying IT architecture. This often includes:

Network Design & Implementation: Setting up wired and wireless networks that are secure, efficient, and scalable.
Server Management: Managing on-premise servers (as indicated by testimonials like “On-premise servers & Hybrid cloud”) and potentially cloud-based servers, ensuring their performance, security, and uptime.
Hybrid Cloud Solutions: The testimonials highlight a focus on “Hybrid cloud,” indicating their ability to integrate on-premise infrastructure with cloud services (e.g., Azure, AWS, Google Cloud). This offers businesses the flexibility to keep sensitive data on-site while leveraging the scalability and accessibility of the cloud. According to a 2023 report by Flexera, 89% of enterprises have a hybrid cloud strategy, indicating its widespread adoption.
Infrastructure Optimisation: Ensuring that network and server resources are used efficiently to support business applications and data flow.

Intralan.co.uk Pros & Cons

When evaluating any service provider, it’s essential to weigh the strengths against areas that could be improved. Intralan.co.uk presents a compelling case for businesses seeking managed IT services, but like all providers, it has its particular characteristics that will appeal differently to various organisations.

Intralan.co.uk Pros

Strong Emphasis on Long-Term Partnership: The website consistently uses language like “Always by your side” and “enjoy a partnership,” suggesting a commitment to deep, ongoing client relationships. This is a significant advantage for businesses looking for a trusted IT advisor rather than just a transactional vendor.
Demonstrated Experience and Longevity: Testimonials mention collaborations dating back to “2009” and “over 20 years,” indicating a long history in the IT services industry. This longevity often translates to stability, expertise, and a proven track record.
Detailed Customer Testimonials: The presence of multiple, in-depth testimonials from named individuals and companies, describing specific benefits (e.g., “instrumental in keeping our business running smoothly,” “assisted us in obtaining Cyber Essentials accreditation”), adds substantial credibility and social proof. These aren’t generic praises but highlight tangible value.
Focus on Hybrid Cloud Solutions: The explicit mention and examples of clients using “On-premise servers & Hybrid cloud + cloud telephony” demonstrate their capability in managing complex, modern IT environments that combine traditional infrastructure with cloud scalability. This is a key requirement for many evolving businesses.
Cyber Essentials Accreditation Support: Actively helping clients achieve Cyber Essentials accreditation is a strong value-add. It shows a commitment to security best practices and helps clients meet essential industry standards, which is increasingly vital for business operations and supply chain confidence.
Dedicated Account Management: The promise of a “dedicated account manager” and a team of “accredited engineers and consultants” suggests a personalised and high-quality support experience, ensuring clients have clear points of contact and access to expertise.
Jargon-Free Approach: The commitment to “jargon-free technical support” is highly beneficial for non-IT professionals within client organisations, fostering clearer communication and understanding.

Intralan.co.uk Cons

Lack of Transparent Pricing Information: A significant drawback is the complete absence of any pricing details, packages, or indicative costs on the website. While bespoke IT services often require custom quotes, having absolutely no public information can be a barrier for initial consideration, forcing potential clients to “Get in Touch” before understanding the general investment required. This can make it difficult for businesses to budget or compare services without a direct consultation.
No Service Level Agreements (SLAs) Published: Critical for managed IT services, details about guaranteed response times, uptime commitments, and resolution metrics (SLAs) are not available on the homepage. Businesses need to understand these performance benchmarks to ensure their operations will be adequately supported. This information would likely only be available after direct consultation and proposal.
Limited Public Information on “Our Partners”: While the site states, “We work with the industry’s leading software and solutions providers,” it doesn’t list these partners publicly. Transparency about key technology partners (e.g., Microsoft, Cisco, Dell, VMware) can further build trust and demonstrate their technical capabilities and ecosystem.
Absence of Case Studies (Beyond Testimonials): While testimonials are good, detailed case studies that outline specific challenges, solutions implemented, and measurable outcomes (e.g., reduction in downtime by X%, cost savings of Y) would provide even stronger evidence of their impact.
No Direct Chat or Self-Service Portal Indication: The primary call to action is to “Get in Touch.” While personal contact is good, the absence of an immediate chat function or mention of a client portal for existing customers might suggest a less instantaneous support model for initial queries.

Intralan.co.uk Alternatives

When seeking a managed IT services provider, it’s always wise to explore alternatives to ensure you find the best fit for your specific business needs, budget, and long-term strategic goals. The UK market for IT services is robust, with a diverse range of providers offering everything from niche specialisations to comprehensive, enterprise-level solutions. Here, we delve into various types of alternatives that could be considered alongside or instead of Intralan.co.uk, all maintaining ethical considerations. Derwentcentrephonerepairs.co.uk Review

Large-Scale Global & National IT Service Providers

These are often larger organisations with extensive resources, a broad geographical reach, and the capacity to handle complex, multi-site, or international IT environments. They typically offer a full spectrum of services from consulting to infrastructure management.

Computacenter: A leading independent provider of IT infrastructure services in Europe. They offer sourcing, integration, and managed services for businesses across various sectors. Their scale allows for significant purchasing power and a wide range of technical expertise. For instance, in their 2023 annual report, Computacenter reported revenues of £6.3 billion, highlighting their substantial market presence and capacity. They specialise in end-user computing, data centre, cloud, and networking.
Capita: While known for broader business process outsourcing, Capita has a substantial IT services division. They provide digital transformation, cloud services, cybersecurity, and infrastructure management, often for large public and private sector organisations. Their focus is on delivering secure and efficient digital services.
BT Business: Leveraging its extensive network infrastructure, BT offers a wide array of IT and communication services for businesses, including managed networks, cloud solutions, cybersecurity, and unified communications. They are particularly strong if you’re looking for an integrated communications and IT solution from a single provider. BT’s network covers 99% of the UK population, making them a highly connected provider.

Specialised Cloud & Cybersecurity Providers

For businesses with a strong focus on cloud adoption or heightened cybersecurity requirements, these providers offer deep expertise in specific domains.

Node4: As mentioned earlier, Node4 is a prominent UK-based managed services provider focused on cloud, colocation, connectivity, and communication services. They are known for their strong emphasis on digital transformation and bespoke cloud solutions. They reported 25% year-on-year revenue growth in their 2022 financials, indicating strong demand for their cloud-centric services.
Mishcon de Reya’s MDR Cyber: While primarily a law firm, their MDR Cyber division provides holistic cybersecurity services, including incident response, cyber resilience, and compliance. This integrated legal and technical approach can be invaluable for highly regulated industries.
Secureworks: A global leader in cybersecurity, offering managed detection and response (MDR), security consulting, and threat intelligence. For businesses facing advanced persistent threats, a dedicated cybersecurity firm like Secureworks provides unparalleled expertise. According to their 2023 Q3 earnings, Secureworks reported a 17% increase in new MDR bookings, underscoring their market leadership in this niche.

Regional & SME-Focused IT Providers

Many smaller, regional IT service providers offer a more personalised service, often at a more competitive price point for small to medium-sized enterprises (SMEs). These firms tend to have a strong local presence and can be highly responsive.

Local IT Support Companies: A quick search for “Managed IT Services [Your City/Region] UK” (e.g., Managed IT Services Manchester UK) will yield numerous local providers. These often offer bespoke solutions, quicker response times due to proximity, and a deeper understanding of local business challenges. Websites like IT Support Guides (an independent review site) often list top regional providers based on client reviews and service scope.
Managed IT Service Providers UK: This broad search term is a general category to find a wide array of IT service providers, including those specialising in particular industries or technologies. Look for companies with strong client testimonials, certifications (e.g., ISO 27001 for security, Microsoft Gold Partner), and a clear service catalogue. A recent report by Statista indicates the UK managed IT services market is projected to reach £17.5 billion by 2027, showing a diverse and growing landscape of providers.

Internal IT Department Expansion & Hybrid Models

For some businesses, particularly those with 50+ employees, an alternative to fully outsourced IT is to build or expand an internal IT department, potentially supplemented by external specialists for specific projects or high-level strategic guidance. Truremovals.co.uk Review

Recruitment for IT Professionals: Investing in internal IT staff (e.g., IT Manager UK, Cybersecurity Analyst UK) provides direct control and in-depth knowledge of internal systems. This can be more cost-effective long-term for larger organisations but requires significant upfront investment in salaries, training, and equipment. According to Robert Half’s 2024 Salary Guide, the average salary for an IT Manager in the UK can range from £50,000 to £80,000 per annum, plus benefits and training.
IT Consulting Services: Instead of full management, engaging IT consultants (e.g., IT Consulting UK) for specific projects, strategic planning, or crisis management can provide expert input without the ongoing commitment of a managed service contract. This model works well for businesses with competent internal teams that need occasional external expertise.

When evaluating these alternatives, consider factors such as:

Service Scope: Does the provider offer all the services your business needs (e.g., cybersecurity, cloud migration, network management, end-user support)?
Industry Expertise: Do they have experience working with businesses in your specific industry and understanding its unique IT requirements?
Scalability: Can they scale their services up or down as your business grows or changes?
Support Model & SLAs: What are their response times, availability (24/7?), and guaranteed service levels?
Cost vs. Value: How do their pricing structures align with your budget, and what value do they deliver for that cost?
Cultural Fit: Do their values and working style align with your organisation’s culture?

How to Cancel Intralan.co.uk Subscription

Given that Intralan.co.uk primarily offers managed IT services to businesses, the concept of a “subscription” is likely tied to a formal service contract, often with a minimum term. Cancelling such a service is typically a more involved process than cancelling a simple software subscription and will almost certainly be governed by the specific terms and conditions outlined in the service agreement signed between your business and IntraLAN.

Understanding Your Service Agreement

The first and most crucial step in attempting to cancel any service with Intralan.co.uk is to review your signed service contract or Master Services Agreement (MSA). This document will contain all the legally binding terms regarding:

Contract Length: The initial term of the agreement (e.g., 12, 24, 36 months). Many managed service contracts have minimum terms to recoup setup costs and ensure a stable partnership.
Notice Period: The required amount of notice you must give before terminating the contract. This is commonly 30, 60, or 90 days prior to the end of the current term.
Termination Clauses: Conditions under which either party can terminate the agreement, including:
- Termination for Convenience: If you wish to end the service without a breach of contract by IntraLAN. This often comes with penalties, such as payment of remaining contract value or early termination fees.
- Termination for Cause: If one party has breached the terms of the agreement (e.g., IntraLAN consistently failing to meet SLAs, or your company failing to make payments). There will typically be a “cure period” to allow the breaching party to remedy the issue before termination.
Exit Strategy/Handover: Details on how data will be transferred back to you, how intellectual property will be handled, and any assistance IntraLAN will provide during the transition to a new provider or internal IT team.
Payment Obligations: What payments are due upon termination, including any outstanding invoices, early termination fees, or costs associated with data handover.

Typical Cancellation Process for Managed IT Services

While the exact steps will be dictated by your contract, a general process for cancelling managed IT services like those from Intralan.co.uk usually involves:

Identify the Decision-Maker: Ensure the person initiating the cancellation has the authority to do so within your organisation.
Review the Contract: As highlighted, meticulously read the termination clauses, notice periods, and any associated fees.
Formal Written Notice: Draft a formal letter or email clearly stating your intention to terminate the services. This notice must be sent via the method specified in your contract (e.g., registered post, email to a specific address) and within the stipulated notice period. Include:
- Your company name and account number.
- The services you wish to terminate.
- The effective termination date (calculated based on your notice period).
- A reference to the relevant clause in your service agreement.
Engage Your Account Manager: Reach out to your dedicated account manager at IntraLAN. While the formal notice is crucial, a conversation can help clarify the process, discuss any potential challenges, and ensure a smoother transition. They may also attempt to understand your reasons for leaving and offer alternative solutions.
Plan the Transition: Work with IntraLAN to develop a comprehensive exit plan. This is vital to minimise disruption to your business operations. Key aspects include:
- Data Transfer: How will your data (emails, documents, databases, server images) be securely transferred back to your control or to a new provider?
- Access Handover: Ensuring all administrative access to your systems, cloud platforms, and licences is fully transferred.
- Knowledge Transfer: Documenting configurations, network diagrams, and critical IT procedures.
- Decommissioning: What happens to any hardware owned by IntraLAN currently on your premises?
Settle Final Invoices: Be prepared for final invoices, including any pro-rata charges for the notice period and potential early termination fees if applicable.
Confirm Termination: Obtain written confirmation from IntraLAN that the services have been terminated and all obligations met by both parties.

Important Note: Do not simply stop paying or assume service termination without formal notice. This could lead to legal disputes, additional fees, or disruption to your IT services. Wedding-venues.co.uk Review

Intralan.co.uk Pricing

One of the most notable omissions on the Intralan.co.uk website, typical for bespoke B2B service providers, is the complete absence of any pricing information. There are no publicly listed service packages, tiered pricing models, or even general indications of cost structures. This means that to understand the potential investment required for Intralan’s services, a prospective client must directly “Get in Touch” with their sales team.

Why No Public Pricing?

Several reasons explain why managed IT service providers like IntraLAN choose not to publish their pricing:

Bespoke Solutions: Managed IT services are rarely “off-the-shelf.” They are highly customised based on a client’s specific needs, size, complexity of infrastructure (e.g., number of users, servers, applications, cloud usage), required service levels (e.g., 24/7 support vs. business hours), and industry-specific compliance requirements. A generic price list would be misleading.
Variable Scope: The scope of work for one 50-user company can be vastly different from another, depending on their existing infrastructure, desired outcomes, and strategic goals. Pricing needs to reflect this variability.
Competitive Advantage: Not revealing prices publicly prevents competitors from easily undercutting or mirroring offers without understanding the full value proposition.
Value-Based Selling: Providers often prefer to discuss the client’s challenges and demonstrate the value their services can provide (e.g., reduced downtime, improved security, enhanced efficiency) before presenting a cost. This allows them to tailor a solution that justifies the investment.
Long-Term Engagements: Managed IT services are typically long-term contracts (often 12-36 months). The overall cost is a significant investment that requires detailed discussion, negotiation, and a formal proposal process.

Factors Influencing Managed IT Service Costs

While IntraLAN doesn’t provide pricing, we can infer the key factors that would influence the cost of their services, based on industry standards for managed IT:

Number of Users/Endpoints: A primary driver of cost. More users mean more devices to support, more helpdesk tickets, and more licenses.
Number of Servers (Physical/Virtual): The quantity and complexity of servers (on-premise or cloud-based) will significantly impact monitoring, maintenance, and management costs.
Complexity of Infrastructure: Networks with multiple sites, complex routing, specialised hardware, or specific industry applications will require more intensive management.
Service Level Agreements (SLAs): Higher demands for uptime (e.g., 99.999% availability), faster response times (e.g., 1-hour critical response), or 24/7 support will increase the cost.
Scope of Services:
- Basic Monitoring & Helpdesk: Generally the lowest tier.
- Proactive Management & Maintenance: Includes regular health checks, patching, and optimisation.
- Advanced Cybersecurity: Managed firewalls, endpoint detection and response (EDR), Security Information and Event Management (SIEM), compliance support (like Cyber Essentials accreditation assistance) will add to the cost.
- Cloud Management: Managing public, private, or hybrid cloud environments.
- Business Communications: Implementing and managing VoIP/Unified Communications solutions.
- Strategic Consulting: Ongoing IT strategy and technology roadmap development.
Data Volume & Storage: Managing and backing up large volumes of data incurs higher storage and bandwidth costs.
Licensing Costs: Software licenses (e.g., Microsoft 365, antivirus, specialised business applications) are often bundled or managed by the provider and factored into the overall service fee.

How to Get a Quote from Intralan.co.uk

To get a precise understanding of Intralan.co.uk’s pricing, you would need to:

Contact them via their “Get in Touch” form or phone.
Be prepared to discuss your business’s IT environment in detail, including:
- Your company size (number of employees).
- Current IT challenges and pain points.
- Existing infrastructure (servers, network, cloud usage).
- Specific services you are interested in (e.g., cybersecurity, cloud migration, daily support).
- Your desired service levels and business objectives.

Following this initial discussion, IntraLAN would typically conduct an assessment and then provide a tailored proposal with a detailed breakdown of services and associated costs. For context, industry benchmarks suggest that managed IT services for an SME in the UK can range from £50 to £200 per user per month, depending heavily on the scope and complexity of services. However, this is a very broad estimate and should not be taken as a direct quote for Intralan’s services. Eborhomecare.co.uk Review

Intralan.co.uk vs. Other UK IT Managed Service Providers

When a business is looking to outsource its IT, comparing providers is essential. Intralan.co.uk positions itself as a long-term partner for SMEs and mid-market companies (50-500 employees) in the UK. Let’s compare its apparent strengths and weaknesses against the general landscape of UK IT Managed Service Providers (MSPs).

Intralan.co.uk’s Positioning

Intralan’s homepage suggests a focus on:

Personalised Partnership: Dedicated account managers, “always by your side” philosophy.
Comprehensive Core Services: NetCare IT, Cybersecurity (with Cyber Essentials support), Business Communications, Network & Infrastructure.
Proven Track Record: Long-standing client relationships (20+ years in some cases).
Hybrid Cloud Expertise: Comfort with both on-premise and hybrid cloud environments.

Comparison Factors

Transparency in Pricing:
- Intralan.co.uk: No public pricing. Requires direct contact for quotes.
- Other MSPs: Varies widely. Some smaller MSPs might offer indicative “per-user” or “per-device” pricing tiers on their websites (e.g., Bronze, Silver, Gold packages). Larger providers, like IntraLAN, typically also require direct consultation for bespoke solutions. However, some may offer more general cost ranges or examples of typical client engagements.
- Verdict: IntraLAN is in line with many bespoke B2B service providers, but less transparent than some smaller, productised MSPs.
Service Level Agreements (SLAs):
- Intralan.co.uk: No public SLAs. This is a critical piece of information for businesses needing guaranteed uptime and response times.
- Other MSPs: Reputable MSPs will always have detailed SLAs as part of their contract. Some may publish general “guaranteed uptime” percentages or response time targets on their website to set expectations.
- Verdict: This is an area where Intralan’s public information is lacking compared to what many businesses look for upfront. It’s likely covered in their proposals, but not publicly.
Customer Testimonials & Case Studies: Fablr.co.uk Review
- Intralan.co.uk: Very strong here. Multiple detailed, named testimonials from long-term clients with specific benefits mentioned.
- Other MSPs: Most reputable MSPs feature testimonials. The quality varies – some are generic, others are as detailed as Intralan’s. Fewer often provide full, measurable case studies without direct request.
- Verdict: Intralan excels in demonstrating social proof.
Specialisations & Certifications:
- Intralan.co.uk: Explicitly mentions assisting with “Cyber Essentials accreditation,” and competence in “Hybrid cloud.” Implies deep knowledge through “accredited engineers.” No specific vendor certifications (e.g., Microsoft Gold Partner, Cisco Premier Partner) publicly listed.
- Other MSPs: Many MSPs prominently display their certifications (e.g., Microsoft Gold Partner, ISO 27001 for security, ITIL certifications for service management). Some specialise heavily in particular cloud platforms (Azure, AWS) or specific industries (e.g., legal, healthcare IT).
- Verdict: Intralan could enhance its public profile by listing specific technical certifications and key technology partners.
Target Market Focus:
- Intralan.co.uk: Clearly defined (50-500 employees), suggesting tailored services for this segment.
- Other MSPs: Some target very small businesses (1-20 users), others mid-market, and some are pure enterprise. Specialisation often leads to more relevant and cost-effective solutions for the target market.
- Verdict: Intralan’s focus is clear, which is a positive as it helps potential clients self-qualify.
Overall Brand & Marketing:
- Intralan.co.uk: Professional, clean website. Focus on partnership and trust.
- Other MSPs: Ranges from slick, modern sites to more basic informational pages. Marketing approaches vary from purely technical to highly business-outcome focused.
- Verdict: Intralan projects a credible and professional image.

Conclusion of Comparison

Intralan.co.uk appears to be a solid, established player in the UK managed IT services market, particularly for medium-sized businesses looking for a committed, long-term partner. Its strength lies in its proven track record, strong client testimonials, and a clear focus on core IT, security, and communication services.

However, its lack of public pricing and detailed SLA information means that prospective clients need to commit to a direct engagement much earlier in their decision-making process compared to some alternatives that might offer more initial transparency. Businesses that value immediate information and comparison might find this a hurdle, while those prioritising a relationship-driven, bespoke service might find it appealing. Ultimately, a decision should be based on a thorough consultation process with Intralan and a comparison with other shortlisted providers, ensuring all critical contractual details (pricing, SLAs, exit clauses) are clear before committing. Grknstudios.co.uk Review

Frequently Asked Questions

What is Intralan.co.uk?

Intralan.co.uk is the official website for IntraLAN, a UK-based managed IT services provider offering comprehensive IT solutions for businesses with 50 to 500 employees. Their services include strategic IT management, cybersecurity, business communications, and network & infrastructure support.

What services does Intralan.co.uk offer?

Intralan.co.uk offers a range of managed IT services including NetCare IT Services (complete IT management), Cloud-managed CyberSecurity, Business Communications (dedicated voice specialists, cloud telephony), and Network & Infrastructure solutions for seamless connectivity and server management.

Is Intralan.co.uk a legitimate company?

Yes, based on the information on their website, Intralan.co.uk appears to be a legitimate and established company with a long operational history, detailed customer testimonials, and clear service offerings for the UK business market.

How long has Intralan been in business?

While the website doesn’t state an exact founding year, customer testimonials mention collaborations dating back to “2009” and “over 20 years,” suggesting IntraLAN has been operating for a significant period, indicating stability and experience.

Does Intralan.co.uk provide cybersecurity services?

Yes, Intralan.co.uk offers Cloud-managed security services and explicitly mentions assisting clients in obtaining Cyber Essentials accreditation, a UK government-backed scheme for basic cyber security. Bearmade.co.uk Review

Does Intralan.co.uk offer cloud solutions?

Yes, the website and customer testimonials indicate that Intralan.co.uk is proficient in managing hybrid cloud environments, integrating on-premise servers with cloud services, and offering cloud telephony solutions.

What is “jargon-free technical support” as mentioned by IntraLAN?

“Jargon-free technical support” means that IntraLAN aims to communicate technical information and solutions in plain, understandable language, avoiding overly complex industry terms that might confuse non-IT professionals within client organisations.

Does Intralan.co.uk offer pricing information on its website?

No, Intralan.co.uk does not publish any pricing information, service packages, or cost structures on its website. Prospective clients need to contact them directly for a customised quote.

How do I get a quote from Intralan.co.uk?

To get a quote from Intralan.co.uk, you need to use their “Get in Touch” form or contact them directly via phone. They will likely require details about your business size, IT infrastructure, and specific service needs to provide a tailored proposal.

Does Intralan.co.uk provide a dedicated account manager?

Yes, Intralan.co.uk states that they provide clients with their own dedicated account manager, ensuring a personalised point of contact and consistent relationship management. Asda-flowers.co.uk Review

What kind of businesses does Intralan.co.uk target?

Intralan.co.uk explicitly targets businesses with 50 to 500 employees, positioning itself as a managed IT services partner for small to medium-sized enterprises (SMEs) and mid-market companies.

Are there any service level agreements (SLAs) published by Intralan.co.uk?

No, the Intralan.co.uk website does not publicly display specific Service Level Agreements (SLAs) regarding response times, uptime guarantees, or resolution metrics. These details would typically be part of their formal service contracts.

Does Intralan.co.uk support on-premise IT infrastructure?

Yes, customer testimonials on the Intralan.co.uk homepage frequently mention “On-premise servers & Hybrid cloud,” indicating their capability to manage and support existing on-site IT infrastructure.

How do Intralan.co.uk’s customer testimonials appear?

Intralan.co.uk features several detailed, named customer testimonials from various industries, providing specific examples of long-term partnerships and tangible benefits received, which adds strong credibility.

What distinguishes Intralan.co.uk from other MSPs?

Intralan.co.uk appears to distinguish itself through its strong emphasis on long-term partnership, a proven track record (evidenced by lengthy client relationships), and a focus on providing tailored, comprehensive IT solutions with a dedicated account management approach. Proactiveitltd.co.uk Review

What should I consider before contacting Intralan.co.uk?

Before contacting Intralan.co.uk, you should have a clear understanding of your business’s current IT challenges, desired outcomes from managed services, approximate number of users, and existing IT infrastructure to facilitate a more accurate and relevant proposal.

Are the IT services offered by Intralan.co.uk ethical in Islam?

Yes, the IT services offered by Intralan.co.uk, such as managed IT, cybersecurity, business communications, and network infrastructure, are permissible and beneficial from an Islamic perspective, as they enhance productivity, security, and communication without involving any prohibited activities.

Does Intralan.co.uk offer support for Cyber Essentials accreditation?

Yes, the website mentions that IntraLAN assists its customers in obtaining Cyber Essentials accreditation, which is a UK government-backed scheme for foundational cybersecurity.

How do I cancel a service contract with Intralan.co.uk?

To cancel a service contract with Intralan.co.uk, you would need to review your signed service agreement for specific terms regarding contract length, notice period, and termination clauses. Typically, this involves providing formal written notice within the stipulated timeframe and arranging for an orderly handover of IT services.

What type of communication services does Intralan.co.uk provide?

Intralan.co.uk provides Business Communications services, focusing on cloud telephony and likely unified communications, with a team of “dedicated voice specialists” to ensure seamless connectivity for business calls and collaboration. Display-sign.co.uk Review