Based on checking the website Simonafenaroli.eu, it appears to be an online store specializing in knitwear, specifically “knit shirts that fit like a sock,” founded by Simona Fenaroli in 2011. While the website provides product listings, pricing, and contact information, several critical elements typically found on trusted e-commerce platforms are notably absent, raising questions about its overall reliability and user experience.
Here’s an overall review summary:
- Website Security: Lacks clear indication of SSL certificate status or robust security protocols on product pages.
- Return/Refund Policy: No readily accessible or detailed return, refund, or exchange policy.
- Shipping Information: Absence of comprehensive shipping details, including costs, delivery times, and international shipping options.
- Privacy Policy: No explicit link or easily locatable privacy policy outlining data collection and usage.
- Terms of Service: No visible terms and conditions or terms of service agreement.
- Customer Reviews/Testimonials: Lacks a dedicated section for customer feedback, reviews, or testimonials.
- About Us Page: The “ABOUT ME” link doesn’t lead to a dedicated page with more information about the brand’s mission, values, or team beyond the founder’s quote.
- Payment Gateway Trust Signals: While payment methods are listed, there are no clear trust seals or detailed explanations of secure payment processing.
- Product Information Depth: Product pages show images and basic details but lack comprehensive sizing charts, material breakdowns, or care instructions.
- Overall Recommendation: Due to the significant absence of standard e-commerce trust signals and essential customer information, Simonafenaroli.eu cannot be fully recommended for online purchases without exercising extreme caution.
The absence of these foundational elements is a significant red flag for any online shopper.
For an e-commerce site, clear policies on returns, shipping, and privacy are non-negotiable.
Without them, customers are left in the dark regarding their rights, potential costs, and how their personal data is handled.
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This lack of transparency can lead to a negative shopping experience and erode trust.
While the products appear to be clothing, which is generally permissible, the operational transparency is a major concern.
Here are some better alternatives for ethical and reliable online clothing purchases:
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- Key Features: Wide range of clothing and accessories, excellent customer service, free shipping and returns, extensive brand selection.
- Average Price: Varies widely from mid-range to luxury.
- Pros: Reputable, strong return policy, diverse inventory, reliable shipping.
- Cons: Can be more expensive than discount retailers.
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- Key Features: Known for shoes, but also carries clothing and accessories, free expedited shipping and returns, 365-day return policy.
- Average Price: Mid-range to high.
- Pros: Exceptional customer service, liberal return policy, vast selection of sizes and styles.
- Cons: Primarily focused on footwear, clothing selection might be narrower.
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- Key Features: Durable outdoor gear and apparel, strong focus on quality and longevity, excellent customer satisfaction guarantee.
- Pros: High-quality products, robust return policy, known for comfort and durability.
- Cons: Style might lean more towards casual/outdoor, less fashion-forward.
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- Key Features: Classic, comfortable apparel for the whole family, focus on quality materials and timeless designs, guaranteed. Period.™ return policy.
- Average Price: Mid-range.
- Pros: Reliable quality, good value, comprehensive sizing including plus and tall, strong customer service.
- Cons: Styles can be perceived as conservative.
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- Key Features: Focus on radical transparency in pricing and ethical factories, modern minimalist designs, wide range of basics.
- Pros: Ethical manufacturing practices, transparent pricing, good quality basics, modern aesthetic.
- Cons: Limited variety of styles, can sell out quickly.
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- Key Features: High-performance outdoor clothing, strong commitment to environmental and social responsibility, excellent warranty and repair services.
- Average Price: High.
- Pros: Extremely durable and high-quality products, industry leader in sustainability, strong ethical stance.
- Cons: Premium pricing, primarily outdoor/casual wear.
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ASOS:
- Key Features: Huge selection of fashion-forward clothing for men and women, often has sales and promotions, student discounts available.
- Average Price: Low to mid-range.
- Pros: Trendy styles, vast inventory, frequent new arrivals, good for finding specific niche items.
- Cons: Quality can vary depending on the brand, returns process might be more complex than direct retailers.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Simonafenaroli.eu Review & First Look
When you first land on Simonafenaroli.eu, you’re greeted with a clean, image-heavy layout showcasing various knitwear products.
The site immediately highlights items with prices, which is standard for e-commerce.
The “Discover Anthology” section seems to be the primary product gallery, presenting items like “Lady Bianco azzurro” and “Ludo Bianco arancio” with prices ranging from €149.00 to €189.00. This immediate visual display and pricing are a good start for a shopping site.
However, beyond the aesthetic appeal and basic product display, a deeper dive reveals significant omissions that should give potential buyers pause.
Initial Impressions: What Catches the Eye
The site offers a minimalist design, focusing on large product images and clear pricing. Apartamentos3000.com Review
It uses a clean, modern font and a simple navigation structure, including links to Instagram, Facebook, and TikTok, which is common for contemporary brands.
The presence of a shopping cart icon with a €0.00 initial value is also standard.
Missing Essentials: Red Flags for Consumers
One of the most striking issues is the complete absence of readily identifiable links for crucial policies such as a Return Policy, Shipping Information, or a Privacy Policy. These are foundational elements for building consumer trust in any online retail environment. Without them, a customer has no clear understanding of how returns are handled, how much shipping will cost, or how their personal data is collected, stored, and used. This lack of transparency is a major concern.
Contact Information: A Mixed Bag
The website does provide contact details: a phone number +39 030675131, a FAX number +39 0306870249, an email address [email protected], and a physical address in Italy VIA LUIGI BECCHETTI N.1025081, BEDIZZOLE – BRESCIA – ITALY. While having a physical address and multiple contact methods is positive, the absence of clear customer service hours or an FAQ section to address common queries before contact is made could lead to frustration.
Simonafenaroli.eu Cons
While the website presents an appealing aesthetic and showcases its products, a critical review reveals several significant shortcomings that could deter potential customers and raise questions about the site’s reliability. Breakcold.com Review
These “cons” are not minor oversights but fundamental elements often expected from legitimate e-commerce platforms.
Lack of Transparency in Policies
The most glaring issue is the absence of clear, accessible policies. For any online purchase, consumers expect to find:
- No Return or Refund Policy: There’s no link or dedicated page detailing how returns or refunds are handled. This is a critical piece of information that builds consumer confidence. What if an item doesn’t fit, is damaged, or simply not what the customer expected? Without a clear policy, buyers are left in the dark, making a purchase a significant risk.
- No Shipping Information: Details regarding shipping costs, estimated delivery times, or international shipping options are nowhere to be found on the homepage or easily navigable sections. This makes it impossible for a customer to calculate the total cost or timeline of their order before proceeding to checkout.
- Missing Privacy Policy: A privacy policy is legally required in many regions like the EU, where this site is based and crucial for informing users about data collection, usage, and protection. Its absence means users have no idea how their personal information, including payment details, might be handled.
Insufficient Product Detail
While products are visually appealing, the depth of information is lacking.
- Limited Sizing Charts: There are no visible sizing charts, which is essential for clothing purchases. Customers cannot accurately determine if an item will fit, leading to higher rates of returns if returns are even possible.
- Material and Care Instructions: Detailed information about the fabric composition or specific care instructions for the knitwear is not readily apparent on the product listings. This is important for product longevity and consumer satisfaction.
- Lack of Customer Reviews: There’s no mechanism for customer reviews or testimonials. Social proof is a powerful trust signal, and its absence means potential buyers cannot gauge the experience of previous customers regarding product quality, fit, or overall satisfaction.
Website Trust Signals Are Weak
Beyond policies, other trust-building elements are missing:
- Absence of Security Seals: While payment methods like American Express, Mastercard, PayPal, Apple Pay, Google Pay, and Visa are listed, there are no visible security seals e.g., SSL certificate badges, Norton Secured, McAfee Secure that visibly reassure users about the security of their transactions. Although basic HTTPS is expected, visible third-party verification builds confidence.
- Minimal “About Us” Information: The “ABOUT ME” section on the homepage is merely a quote from the founder. There is no dedicated page that provides a comprehensive overview of the company’s history, mission, values, team, or commitment to customer satisfaction. This limits the ability of customers to connect with the brand on a deeper level.
- No FAQ Section: A comprehensive Frequently Asked Questions FAQ section can proactively address common customer queries regarding products, ordering, shipping, returns, and more, thereby reducing the need for direct customer service contact and enhancing user experience. Its absence is a noticeable drawback.
Simonafenaroli.eu Alternatives
Given the significant lack of transparency and essential e-commerce elements on Simonafenaroli.eu, exploring reputable and trustworthy alternatives for purchasing knitwear and clothing is highly recommended. Brothersinstyle.com Review
These alternatives not only offer diverse product ranges but also prioritize customer trust through clear policies, secure transactions, and robust customer support.
Why Seek Alternatives?
The primary reasons to opt for alternatives include:
- Customer Protection: Reputable sites offer clear return, refund, and exchange policies, ensuring you’re protected if an item doesn’t meet your expectations.
- Transparent Information: You’ll find detailed shipping costs, delivery estimates, sizing guides, and material information, allowing for informed purchasing decisions.
- Data Security: Established e-commerce platforms invest heavily in cybersecurity, ensuring your personal and payment information is safe.
- Customer Support: Reliable alternatives provide accessible and responsive customer service channels to assist with any queries or issues.
- Ethical Considerations: Many established brands are transparent about their sourcing, manufacturing processes, and labor practices, aligning with ethical consumption values.
Top Ethical and Reputable Clothing Alternatives:
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- Focus: Known for “radical transparency” in its pricing and manufacturing process, Everlane offers high-quality, ethically made basics, including knitwear. They provide detailed information about their factories and costs.
- Why it’s a good alternative: Strong ethical stance, clear product information, transparent pricing, and a commitment to quality.
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Patagonia Voltix-evchargers.com Review
- Focus: While primarily an outdoor brand, Patagonia is renowned for its durable, high-quality knit sweaters, fleece, and other apparel, all produced with a strong emphasis on environmental and social responsibility. They offer excellent repair services and guarantees.
- Why it’s a good alternative: Unwavering commitment to sustainability and fair labor, exceptional product quality, and robust customer support.
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- Focus: While famous for shoes, Zappos also carries a wide range of clothing, including knitwear from various brands. Their legendary customer service, free expedited shipping, and a 365-day return policy make them a standout.
- Why it’s a good alternative: Superb customer service, hassle-free returns, vast selection, and strong reputation for reliability.
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- Focus: A premier fashion retailer offering a broad spectrum of clothing, including a curated selection of knitwear from various designers. Nordstrom is known for its excellent customer service, free shipping, and generous return policy.
- Why it’s a good alternative: High-quality products, exceptional customer experience, and a very reliable return system.
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- Focus: Offers durable, comfortable, and classic apparel, including sweaters and knit tops, designed for longevity. They stand by their products with a strong satisfaction guarantee.
- Why it’s a good alternative: Focus on quality and durability, reliable customer service, and a long-standing reputation for trustworthiness.
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- Focus: Provides classic, comfortable, and well-made clothing, including a wide array of knitwear options, for the entire family. They emphasize quality materials and a straightforward “Guaranteed. Period.™” return policy.
- Why it’s a good alternative: Good value for quality, comprehensive sizing, and a strong commitment to customer satisfaction.
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Pact Thebandsawshop.com Review
- Focus: Specializes in organic cotton apparel, including cozy knitwear, prioritizing fair trade and sustainable practices. They offer a range of comfortable basics with a clear ethical production chain.
- Why it’s a good alternative: Strong ethical focus on organic and fair trade, comfortable and soft materials, and transparent supply chain.
How to Cancel Simonafenaroli.eu Subscription
Based on the current layout and content of the Simonafenaroli.eu website, there is no clear indication or accessible pathway for managing or canceling a subscription. The homepage text does not mention any subscription services, membership programs, or recurring billing options. The only visible “Account” link under “LInk utili” useful links does not lead to a functional account management page or provide information on subscriptions. This absence is a significant point of concern, as any e-commerce platform offering subscriptions should have a transparent and easy-to-use cancellation process.
Absence of Subscription Information
- No “My Account” Portal: While an “Account” link is present, it does not function as a typical “My Account” portal where users can view order history, manage personal details, or handle subscriptions.
- No Terms of Service: Without comprehensive Terms of Service, it’s impossible to discern if the site even offers subscriptions or what the cancellation process might entail if it did.
- No FAQ Section on Subscriptions: A well-designed e-commerce site typically includes an FAQ section that addresses common questions about subscriptions, billing, and cancellations. Simonafenaroli.eu lacks such a section.
Recommended Steps if a Subscription Exists Hypothetically
In a hypothetical scenario where a user might have somehow subscribed to a service from Simonafenaroli.eu, the following general steps would typically apply to cancel, though their efficacy with this specific site is questionable due to the lack of information:
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Direct Contact: The most immediate and likely only recourse would be to directly contact the provided customer service email [email protected] or phone number +39 030675131.
- What to include: Your full name, email address used for the “subscription,” date of “subscription,” and a clear request to cancel any recurring service.
- Retention of Records: Keep detailed records of all communication, including dates, times, and names of individuals spoken to. This is crucial for dispute resolution.
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Check Payment Provider: If you have made recurring payments, check the settings of the payment method used e.g., PayPal, credit card company. Many payment gateways allow users to manage recurring payments directly.
- PayPal: Log into your PayPal account, go to “Settings,” then “Payments,” and look for “Manage your automatic payments” or “Preapproved payments” to find and cancel any associated subscriptions.
- Credit Card: Contact your bank or credit card issuer directly and inquire about stopping recurring charges from Simonafenaroli.eu. Be prepared to provide transaction details.
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Monitor Bank Statements: After attempting cancellation, diligently monitor your bank or credit card statements for several billing cycles to ensure no further charges occur. If charges persist, dispute them with your financial institution. Engraveit.online Review
Given the significant lack of transparency on the Simonafenaroli.eu website regarding subscriptions, it is highly advisable to exercise extreme caution and assume that any subscription service, if it exists, would be difficult to manage or cancel through their platform directly.
Simonafenaroli.eu Pricing
Based on the information available on the Simonafenaroli.eu homepage, the pricing structure is straightforward and appears to be a standard retail model for individual clothing items.
There is no indication of complex tiered pricing, membership fees, or subscription models beyond the listed product prices.
Standard Product Pricing
- Individual Item Pricing: Each product displayed on the homepage, such as “Lady Bianco azzurro” or “Milly Bianco Giallo,” has a clear price listed next to it.
- Price Range: The prices for the featured items currently range from €149.00 to €189.00. This suggests a mid-to-high price point for knitwear, consistent with a boutique or designer brand.
- Currency: All prices are listed in Euros €, indicating that the primary market or pricing origin is within the Eurozone, which aligns with the provided Italian address.
- No Hidden Fees Visibly: The homepage does not explicitly mention any additional fees such as taxes VAT, shipping costs, or handling fees directly on the product listings. This is a common practice for websites that calculate these at checkout, but the absence of any information about shipping costs whatsoever is a concern.
What’s Missing in Pricing Transparency
While direct product pricing is clear, the overall pricing transparency is severely limited by the lack of other critical information:
- No Shipping Cost Information: This is a major omission. Customers cannot ascertain the final total cost of their order without knowing how much shipping will add. This can lead to unexpected charges at checkout or abandonment of carts.
- No Information on Taxes/VAT: While implied by the EU location, a clear statement on whether listed prices include VAT or if it will be added at checkout is missing.
- No Discount or Promotion Information: There are no visible sections for sales, discounts, or promotional codes on the homepage, which is often present on e-commerce sites to attract customers.
- No Bulk Pricing or Wholesale Options: The site appears to cater solely to individual retail purchases, with no mention of bulk discounts or wholesale opportunities.
Payment Methods
The website lists several accepted payment methods, which is a positive sign for transactional convenience: Starrymaps.com Review
- American Express
- Mastercard
- Paypal
- Apple Pay
- Google Pay
- Visa
The inclusion of major credit card networks and popular digital wallets PayPal, Apple Pay, Google Pay provides a decent range of options for customers. However, the lack of visible security badges or detailed explanations of secure payment processing alongside these methods remains a concern, as previously noted.
In summary, while the per-item pricing on Simonafenaroli.eu is straightforward, the broader context of total cost due to missing shipping information and tax details creates a significant transparency gap that potential buyers should be aware of.
Simonafenaroli.eu vs. Established Online Retailers
Comparing Simonafenaroli.eu to established online retailers highlights significant differences in functionality, transparency, and overall trustworthiness.
While Simonafenaroli.eu presents itself as a niche boutique, its lack of standard e-commerce features positions it far behind the industry benchmarks set by major players.
Transparency and Trust Signals
- Established Retailers e.g., Nordstrom, Zappos: These platforms excel in transparency. They prominently display detailed Return Policies, Shipping Information costs, timelines, international options, Privacy Policies, and Terms of Service. They often feature customer reviews and testimonials, use visible security seals e.g., SSL certificates, payment processor logos, and have comprehensive “About Us” sections. This wealth of information builds immediate trust and assures customers of their rights and data security.
- Simonafenaroli.eu: Severely lacking in these critical areas. As discussed, there’s no easily accessible return policy, shipping details, or privacy policy. There are no customer reviews, and while payment methods are listed, overt security assurances are absent. This absence creates significant doubt about the legitimacy and reliability of the platform for secure transactions and post-purchase support.
User Experience and Functionality
- Established Retailers: Offer sophisticated user experiences with features like:
- Advanced Search & Filtering: Allowing users to easily find products by size, color, brand, price, material, etc.
- Detailed Product Pages: Including multiple high-resolution images, 360-degree views, comprehensive descriptions, sizing charts, material breakdowns, care instructions, and user-generated content reviews, Q&A.
- Personalized Recommendations: Based on browsing history and purchase patterns.
- Seamless Checkout Processes: With options to save payment and shipping information.
- Customer Accounts: For managing orders, returns, wishlists, and preferences.
- Simonafenaroli.eu: Features a minimalist user interface. While products are displayed clearly, the site lacks:
- Basic Sizing Information: Crucial for apparel purchases.
- In-depth Product Details: Beyond basic color and price.
- Customer Accounts: The “Account” link is non-functional for typical account management.
- Reviews or Q&A Sections: Limiting social proof and pre-purchase clarification.
- Advanced Features: Like personalized recommendations or sophisticated filtering.
Customer Service and Support
- Established Retailers: Provide multiple, easily accessible customer service channels phone, email, live chat, dedicated support pages, extensive FAQs. They often have clear service hours and dedicated teams for resolving issues.
- Simonafenaroli.eu: Offers a phone number, FAX, and email. While these are present, the lack of an FAQ section means basic queries will likely require direct contact, potentially leading to longer resolution times. There’s no live chat or other immediate support options.
Ethical Considerations and Business Practices
- Established Retailers: Many larger retailers are increasingly transparent about their ethical sourcing, labor practices, and sustainability initiatives, often publishing detailed reports e.g., Patagonia, Everlane. This allows consumers to make informed choices that align with their values.
- Simonafenaroli.eu: Provides a brief “ABOUT ME” quote from the founder. There is no information regarding the brand’s supply chain, manufacturing processes, or commitment to ethical labor or environmental practices. While the products themselves clothing are permissible, the lack of transparency in business operations could be a point of concern for ethically-minded consumers.
In conclusion, while Simonafenaroli.eu showcases aesthetically pleasing products, it falls short on fundamental e-commerce standards, particularly regarding transparency, user protection, and detailed information. Netwell.com Review
For a secure and reliable online shopping experience, consumers are strongly advised to opt for established retailers that prioritize comprehensive customer information and robust operational practices.
FAQ
What is Simonafenaroli.eu?
Simonafenaroli.eu is an online store that sells knitwear, primarily “knit shirts that fit like a sock,” founded by Simona Fenaroli in 2011.
Is Simonafenaroli.eu a legitimate website?
Based on the website’s content, while it displays products and contact information, it lacks several critical elements of a legitimate and trustworthy e-commerce site, such as clear return policies, shipping information, and privacy policies.
This raises significant questions about its overall reliability.
Does Simonafenaroli.eu have a return policy?
No, based on the website’s readily accessible information, there is no clearly displayed or linked return, refund, or exchange policy. This is a major concern for potential buyers. Alicemadethis.com Review
Where can I find shipping information for Simonafenaroli.eu?
Unfortunately, the website does not provide any accessible or detailed information regarding shipping costs, estimated delivery times, or international shipping options.
This makes it impossible to know the total cost or timeline of an order upfront.
Is my personal information safe on Simonafenaroli.eu?
The website does not have a visible or linked privacy policy, which means there is no clear information on how your personal data, including payment details, is collected, stored, and protected. This absence is a significant privacy concern.
What payment methods does Simonafenaroli.eu accept?
Simonafenaroli.eu lists several accepted payment methods including American Express, Mastercard, PayPal, Apple Pay, Google Pay, and Visa.
Are there any customer reviews or testimonials for Simonafenaroli.eu?
No, the website does not feature a section for customer reviews, ratings, or testimonials, which are common trust signals on e-commerce platforms. Centralsound.co Review
Does Simonafenaroli.eu offer international shipping?
The website does not explicitly state whether it offers international shipping or provide any details on associated costs or procedures.
Can I create an account on Simonafenaroli.eu?
While there is an “Account” link under “LInk utili,” it does not lead to a functional customer account management portal where users can view order history or manage personal details.
What is the price range of products on Simonafenaroli.eu?
The products displayed on the homepage are priced between €149.00 and €189.00, indicating a mid-to-high price point for their knitwear.
Is there an FAQ section on Simonafenaroli.eu?
No, the website does not have a frequently asked questions FAQ section to address common customer queries.
How can I contact Simonafenaroli.eu customer service?
You can contact them via email at [email protected], by phone at +39 030675131, or via FAX at +39 0306870249. A physical address in Italy is also provided. Hostdime.com Review
Are the prices on Simonafenaroli.eu inclusive of VAT/taxes?
The website does not explicitly state whether the listed prices include VAT or if taxes will be added at checkout.
Does Simonafenaroli.eu offer any discounts or promotions?
There are no visible sections for sales, discounts, or promotional codes displayed on the homepage.
What are some ethical alternatives to Simonafenaroli.eu for clothing?
Ethical and reliable alternatives include Nordstrom, Zappos, L.L.Bean, Lands’ End, Everlane, Patagonia, and Pact, all known for transparent practices and customer focus.
How long has the Simona Fenaroli Brand been in business?
The Simona Fenaroli Brand was established in 2011, making it over a decade old.
Is there a sizing chart available on Simonafenaroli.eu?
No, the website does not appear to have a visible or linked sizing chart for its apparel, which is a significant drawback for online clothing purchases. Exclusivepen.eu Review
Does Simonafenaroli.eu have a physical store?
The website provides a physical address VIA LUIGI BECCHETTI N.1025081, BEDIZZOLE – BRESCIA – ITALY, but it’s unclear if this is a retail store or an office/studio.
Can I cancel an order placed on Simonafenaroli.eu?
The website does not provide specific information or procedures for order cancellation.
You would likely need to contact their customer service directly.
What is the social media presence of Simonafenaroli.eu?
Simonafenaroli.eu has links to its Instagram https://www.instagram.com/knitknit8, Facebook https://www.facebook.com/KNITKNITMAGLIACHECALZA, and TikTok https://www.tiktok.com/@knitknit8 accounts.
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