Upmove.com.au Review

Based on looking at the website, Upmove.com.au appears to be a legitimate platform for connecting users with various transport and removal services across Australia. It acts as a marketplace where customers can get quotes from different carriers for moving household items, vehicles, pianos, boats, and even pets. The site provides a solid overview of its services, customer testimonials, and a clear process for how it works.

Here’s an overall review summary:

Website Legitimacy: Appears legitimate and well-structured.
Services Offered: Comprehensive range of transport and removal services, including local, interstate, and specialized item transport (cars, motorcycles, pianos, boats, pets).
Transparency: Good transparency regarding customer reviews, pricing policy (“No hidden fees”), and how the platform connects users with movers.
Customer Support: Claims to offer friendly and dedicated support teams for queries, complaints, or questions.
Ethical Considerations (General): The services themselves (transport, removal) are generally permissible and provide a practical solution for people’s needs. The site also highlights a “1% For The Planet” initiative, which aligns with ethical business practices.
Missing Information (Crucial for Trust): The website does not clearly state whether the payment processing system involves Riba (interest). For a platform facilitating transactions, this is a significant oversight from an Islamic perspective. Without explicit assurance that payments, especially for any credit-based options or delays, are interest-free, it cannot be fully recommended.
Carrier Vetting: Mentions carriers submit identity documents and verify contact details, but doesn’t detail the full extent of their vetting process beyond this, or how they ensure service quality consistently across all partners.
Insurance: States that “Each Upmove moving company partner has their own insurance policy and details of which is stated on their profile,” implying that Upmove itself does not provide blanket insurance. This places the onus on the customer to check individual carrier policies, which might be a point of concern for some.

While Upmove.com.au offers a convenient service for managing transport and removals, the lack of explicit information regarding interest-free transactions within its payment system is a significant concern for those adhering to Islamic financial principles. The business model of connecting service providers with customers for a fee is inherently sound. However, the exact nature of how payments are handled, particularly if there are any financing options or late payment penalties that might involve interest, needs to be transparently addressed. Given this ambiguity, it’s difficult to give a full recommendation without further clarification on their financial operations to ensure they are Riba-free.

Here are some excellent alternatives for transparent and ethical services, focusing on practical household and logistics needs:

Dyson V15 Detect Absolute Cordless Vacuum
- Key Features: Laser detection of microscopic dust, de-tangling digital motorbar cleaner head, LCD screen showing particle count, powerful suction, long battery life.
- Average Price: Around AUD $1,200 – $1,400.
- Pros: Exceptional cleaning performance, innovative technology, excellent for homes with pets or allergies, durable build.
- Cons: High price point, battery life can vary with power mode, dust bin capacity might be small for very large homes.
Bose QuietComfort 45 Headphones
- Key Features: World-class noise cancellation, comfortable over-ear design, Aware Mode for ambient listening, 24-hour battery life, clear voice pickup for calls.
- Average Price: Around AUD $350 – $450.
- Pros: Superb noise cancellation for travel or focus, very comfortable for long wear, reliable connectivity, excellent call quality.
- Cons: Sound profile might be less customisable than some competitors, no auto-pause feature, plastic build feels less premium than some alternatives.
Philips Hue White and Colour Ambiance Starter Kit
- Key Features: Smart lighting system with millions of colours and shades of white, controllable via app, voice, or smart accessories, works with Apple HomeKit, Google Assistant, Amazon Alexa.
- Average Price: Around AUD $200 – $300 for a starter kit.
- Pros: Highly versatile and customisable lighting, easy to set up and expand, improves home ambiance, energy-efficient LED technology.
- Cons: Can be expensive to build out a full system, reliance on a Hue Bridge for full functionality, some advanced features require a stable internet connection.
Kobo Libra 2 eReader
- Key Features: 7-inch E Ink Carta 1200 touchscreen, waterproof design, adjustable brightness and colour temperature (ComfortLight PRO), audiobook support via Bluetooth, 32GB storage.
- Average Price: Around AUD $260 – $300.
- Pros: Excellent for reading outdoors, easy on the eyes, robust and waterproof, supports a wide range of eBook formats, good battery life.
- Cons: Black and white screen, no app store like tablets, audiobook feature drains battery quicker, higher price than basic eReaders.
Logitech MX Master 3S Wireless Performance Mouse
- Key Features: 8K DPI sensor, MagSpeed electromagnetic scrolling, comfortable ergonomic design, quiet click buttons, USB-C fast charging, multi-device connectivity.
- Average Price: Around AUD $150 – $180.
- Pros: Highly precise and smooth tracking, incredibly fast and accurate scrolling, ergonomic comfort for long use, versatile for productivity.
- Cons: Expensive for a mouse, large size might not suit smaller hands, some features require Logitech Options+ software.
Aeropress Go Portable Coffee Maker
- Key Features: Compact and portable design, brews rich coffee in about one minute, easy to clean, makes espresso-style concentrate, Americano, or cold brew.
- Average Price: Around AUD $60 – $80.
- Pros: Excellent coffee quality, extremely portable, quick and easy to use, durable and simple design, great for travel.
- Cons: Small capacity, requires paper filters (though reusable ones are available), plastic construction (BPA-free).
Fitbit Charge 6 Fitness Tracker
- Key Features: Heart rate tracking, activity tracking, sleep tracking, built-in GPS, Google apps integration (Maps, Wallet), 7-day battery life.
- Average Price: Around AUD $200 – $250.
- Pros: Comprehensive health tracking, accurate GPS, good integration with Google services, comfortable for all-day wear, decent battery life.
- Cons: Screen can be small for some users, subscription required for some advanced features, lacks smartwatch features like calling.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Upmove.com.au Review & First Look

Upmove.com.au positions itself as a streamlined solution for Australians seeking removal and transport services. From the initial glance, the website presents a clean, modern, and user-friendly interface. The homepage immediately highlights its core offerings: connecting users with removalists, interstate removalists, and specialised transport for cars, motorcycles, pianos, boats, and even pets. This broad scope is impressive, aiming to cover nearly every possible moving need. The site also prominently features its “9.7 Exceptional” rating based on over 1,824 reviews, a strong indicator of perceived customer satisfaction, encouraging new visitors to explore further.

What is Upmove.com.au?

Upmove.com.au operates as a marketplace platform, rather than a direct service provider. It facilitates the connection between individuals needing items transported and a network of professional moving companies and carriers. The model is designed to simplify the typically complex and time-consuming process of finding and booking movers by allowing users to create a single request and receive multiple quotes. This competitive bidding system theoretically drives down costs for the consumer. The platform also emphasizes its vetting process for carriers, stating that all moving companies must submit identity documents and verify contact details, though the depth of this vetting is not fully elaborated upon.

Initial Impressions and User Experience

Upon landing on Upmove.com.au, the user experience is generally positive. The “Get Prices” call-to-action is prominent and guides users directly to the quote request form. Navigation is intuitive, with clear categories for different services. The immediate display of recent customer reviews, complete with specific job details and prices, lends an air of transparency and social proof. However, a crucial piece of information for ethically conscious users, particularly regarding the underlying financial mechanisms and how they ensure transactions are Riba-free (interest-free), is conspicuously absent. While the service itself is permissible, the details of the financial transactions it facilitates are not explicitly clarified to align with Islamic principles.

Upmove.com.au Features

Upmove.com.au boasts a robust set of features designed to simplify the moving and transport process. These features aim to provide convenience, cost-effectiveness, and peace of mind for customers across Australia.

Comprehensive Service Offerings

The platform covers a wide array of transport needs, from standard home removals to highly specialised logistics. This comprehensive approach means users don’t need to shop around on multiple sites for different types of items.

Removalists: This includes local and interstate home removals, accommodating various home sizes and item volumes.
Specialised Transport:
- Car Transport: For any car type, across various distances.
- Motorcycle Transport: Catering to all bike types, ensuring safe delivery.
- Piano Movers: Highlighting the expertise required for delicate instruments.
- Boat Transport: For moving various boat types.
- Pet Transport: A unique and crucial service for many families.

Online Booking and Quote Comparison

One of the cornerstone features is the simplified online booking process. Instead of phoning multiple companies, users submit one request and receive quotes from interested carriers.

Single Enquiry: Users create a detailed request with item descriptions, photos, and dimensions.
Multiple Quotes: Relevant moving companies in Upmove’s network provide competitive quotes.
Comparison Tools: Customers can compare prices, review previous customer feedback on movers’ profiles, and assess equipment details before making a decision. This competitive environment is touted as a way to secure the “cheapest way” to move, as carriers already making similar journeys compete for the job.

Customer Feedback and Vetting Process

Upmove places a strong emphasis on transparency through customer reviews.

Customer Reviews: Over 1,800 reviews are prominently displayed, with individual testimonials linked to specific jobs and prices, providing concrete examples of successful transports. The “9.7 Exceptional” rating is a key trust signal.
Carrier Vetting: The website states that all Upmove moving companies must submit an identity document and verify their phone number and email address. Customer reviews, published after job completion, are highlighted as a means of keeping carriers “accountable and respectful.” While this initial vetting is good, more detail on ongoing performance monitoring or adherence to quality standards would enhance trust.

Customisable Moving Services

Recognising that every move is unique, Upmove allows for tailored service requests.

Additional Services: Users can specify needs like packing and unpacking, furniture disassembly and assembly, balcony hoisting for large items, and appliance disconnection/reinstallation.
Flexible Scheduling: The platform accommodates specific moving dates, even offering assistance for same-day or next-day services if last-minute availability arises. Movers are available 7 days a week, including evenings and weekends.

No Hidden Fees Policy

Upmove explicitly states a “no hidden fees” policy, which is a significant relief for customers wary of unexpected charges.

Inclusive Pricing: Quotes provided are final and fully inclusive of fuel, GST, and any other charges the removal process might incur. This clarity upfront builds confidence and helps customers budget effectively. This is a positive aspect for transparent dealings.

Environmental Initiative

Upmove highlights its commitment to environmental responsibility through the “1% For The Planet” initiative. Prosoundlighting.com.au Review

1% For The Planet: The company dedicates 1% of its annual sales to local environmental non-profits in Australia. This demonstrates a corporate social responsibility aspect, aligning with ethical business practices that go beyond profit maximisation.

Upmove.com.au Pros & Cons

When evaluating Upmove.com.au, it’s important to weigh its strengths against areas where it could improve, especially from an ethical and trust perspective.

Upmove.com.au Pros

The platform brings several advantages to the table, making it an appealing option for many Australian consumers.

Convenience and Time-Saving: The single enquiry system eliminates the need for users to contact multiple moving companies individually. This streamlines the quote-gathering process significantly, saving hours of research and phone calls.
Competitive Pricing: By allowing multiple movers to bid on a job, the platform fosters competition, which can lead to more affordable quotes for customers. The “cheapest way” claim stems from carriers optimising their routes for existing journeys.
Wide Range of Services: From full home relocations to single-item deliveries and specialised transport for vehicles, pianos, boats, and pets, Upmove offers a comprehensive suite of services under one roof. This versatility is a major plus.
Transparency in Pricing (Stated): The “no hidden fees” policy, where quotes are final and include fuel and GST, builds trust and helps customers budget accurately without worrying about unexpected charges.
Strong Customer Review Presence: The prominent display of over 1,800 reviews with a 9.7-star rating, including detailed testimonials and specific job examples, provides social proof and confidence to potential users.
User-Friendly Interface: The website is well-designed, intuitive to navigate, and makes the process of creating a request straightforward and easy to understand.
Environmental Commitment: Their participation in the “1% For The Planet” initiative reflects a positive corporate social responsibility, demonstrating a commitment to environmental stewardship.

Upmove.com.au Cons

Despite its advantages, there are some significant areas where Upmove.com.au falls short, particularly when scrutinised from an Islamic ethical framework.

Ambiguity on Financial Transactions (Riba Concern): This is the most critical concern. The website provides no explicit details or assurances that its payment processing, financing options (if any), or any potential late fees are entirely free from Riba (interest). For Muslims, engaging in interest-based transactions is strictly forbidden. Without clear information on how Upmove handles these financial aspects, particularly concerning partner payments or any credit facilities, it raises a significant red flag regarding its adherence to Islamic financial principles. A trustworthy platform, especially one facilitating money transactions, should be transparent on this.
Limited Transparency in Carrier Vetting: While Upmove states that carriers submit identity documents and verify contact details, the depth and ongoing nature of their vetting process are not fully disclosed. What mechanisms are in place to ensure ongoing quality control, ethical conduct, or compliance with safety standards beyond initial checks and customer reviews? More robust details on this would increase trust.
Carrier Insurance Responsibility: The website clarifies that “Each Upmove moving company partner has their own insurance policy.” This means Upmove does not provide a blanket insurance cover, and customers must investigate the insurance policies of individual carriers themselves. This places an additional burden on the customer and could lead to confusion or inadequate protection if not thoroughly checked. A central body facilitating services could offer more consistent insurance frameworks.
Dependence on Third-Party Performance: As a marketplace, Upmove’s service quality is inherently dependent on the performance of its third-party carriers. While reviews help, inconsistencies among different providers are always a possibility, which Upmove can only mediate, not directly control.
No Direct Contact Information for Support: While the website mentions “friendly and dedicated support teams,” a direct phone number or specific email address for immediate contact is not immediately visible on the homepage or in the main navigation. A “Help Centre” link is present, but direct contact options are often preferred for critical service inquiries.

In summary, while Upmove.com.au offers a convenient and seemingly efficient service for removals and transport, its lack of transparency regarding the Riba-free nature of its financial operations is a major deterrent for Muslims. Businesses aiming for comprehensive ethical standing should clearly articulate how they avoid interest in all their transactions.

Upmove.com.au Alternatives

Given the critical importance of ensuring transactions are free from Riba (interest) in Islam, and the lack of explicit clarification from Upmove.com.au on this front, exploring alternatives that are more transparent or inherently aligned with ethical principles is essential. While finding a direct competitor that explicitly states “Islamic finance principles” for transport services in Australia might be challenging, the focus shifts to ethical and transparent businesses that provide similar logistical solutions. For physical products that embody ethical consumption and utility, here are some top alternatives in various useful categories:

Bissell CrossWave Cordless Max Multi-Surface Wet Dry Vac
- Key Features: Vacuums and washes floors simultaneously, suitable for sealed hard floors and area rugs, cordless convenience, self-cleaning cycle, two-tank technology.
- Average Price: AUD $600 – $800.
- Pros: Saves time by combining two cleaning tasks, effective on various surfaces, cordless design offers flexibility, self-cleaning feature is convenient.
- Cons: Can be heavy to manoeuvre, requires specific cleaning solutions for optimal results, battery life may be a concern for very large homes.
Anker PowerCore III Elite 25600 Power Bank
- Key Features: High capacity (25600mAh), 60W USB-C output for laptops, two USB-A ports, fast charging technology, sleek fabric finish.
- Average Price: AUD $150 – $200.
- Pros: Charges multiple devices including laptops, excellent for travel and outdoor activities, robust build quality, fast charging capabilities.
- Cons: Heavier and bulkier than smaller power banks, takes a while to recharge its large capacity, higher price point.
Google Nest Hub (2nd Gen) Smart Display
- Key Features: 7-inch touchscreen, Google Assistant built-in, sleep sensing technology (Soli radar), rich audio, control smart home devices, photo display.
- Average Price: AUD $100 – $150.
- Pros: Great for managing smart home, useful for recipes and visual information, good sound for its size, privacy features like microphone mute.
- Cons: No camera (could be a pro for privacy), sleep tracking requires placement near bed, reliant on Google services.
Wacom Intuos Pro Creative Pen Tablet
- Key Features: Professional-grade pen tablet for digital art and design, Wacom Pro Pen 2 with 8192 pressure levels, multi-touch gestures, customisable ExpressKeys, Bluetooth connectivity.
- Average Price: AUD $500 – $700 (medium size).
- Pros: Industry-standard for digital artists, highly precise and responsive pen, excellent build quality, improves workflow efficiency for creative tasks.
- Cons: Expensive investment, learning curve for new users, requires a computer connection, pen nibs need replacing.
Instant Pot Duo Nova Electric Pressure Cooker
- Key Features: 7-in-1 functionality (pressure cooker, slow cooker, rice cooker, steamer, sauté pan, yogurt maker, warmer), 10+ safety features, easy-seal lid, one-touch cooking programs.
- Average Price: AUD $150 – $250 (depending on size).
- Pros: Speeds up cooking significantly, versatile for various meals, easy to use, many safety features, promotes healthier cooking.
- Cons: Can be bulky to store, sealing ring can absorb odours, initial learning curve for pressure cooking.
Kindle Paperwhite (11th Gen) eReader
- Key Features: 6.8-inch glare-free display, adjustable warm light, waterproof, long battery life (weeks), USB-C charging, 8GB or 16GB storage.
- Average Price: AUD $200 – $250.
- Pros: Perfect for reading in any light, comfortable to hold, excellent battery life, portable for travel, access to vast Kindle library.
- Cons: Limited to Amazon ecosystem, black and white screen, no audiobook support (unlike Kindle Oasis or Kobo), no physical page-turn buttons.
Logitech C922 Pro Stream Webcam
- Key Features: Full HD 1080p video at 30fps / 720p at 60fps, autofocus, automatic light correction, dual omnidirectional mics, background replacement feature.
- Average Price: AUD $120 – $160.
- Pros: Excellent video quality for streaming and video calls, good low-light performance, reliable and easy to set up, built-in stereo microphones are decent.
- Cons: Background replacement software can be resource-intensive, still relies on good lighting for best results, not 4K.

How to Cancel Upmove.com.au Subscription

While Upmove.com.au doesn’t appear to operate on a typical “subscription” model for customers seeking quotes (it’s more of a per-job marketplace), it does have a “Carrier Sign Up” section, suggesting that moving companies might have an account or subscription. For customers, the process generally involves completing a job and then potentially leaving a review, rather than managing an ongoing subscription. However, if a user has created an account and wishes to deactivate it or if a carrier wants to cancel their partnership, the steps would likely involve direct communication with their support team.

Deactivating a Customer Account

For a regular customer account, deactivating it is usually a straightforward process, though it might not be explicitly detailed on the main page.

Check Account Settings: Log into your Upmove.com.au account. Look for sections like “Account Settings,” “Profile Management,” or “Privacy Settings.”
Look for Deactivation/Deletion Option: Within these settings, there might be an option to “Deactivate Account,” “Close Account,” or “Delete Data.”
Contact Support Directly: If no such option is readily available, the most reliable method is to contact Upmove’s customer support team. They typically handle account closures. You would likely find their contact information in the “Help Centre,” “About Us,” or “Contact Us” sections. Prepare to provide your account details for verification.

Cancelling a Carrier Partnership

For transport companies or carriers who have signed up to be part of Upmove’s network, the process would be more formal and likely governed by the terms outlined in their “Carrier Sign Up” agreement.

Review Partnership Agreement: Carriers should refer to the terms and conditions they agreed to when signing up. This document would outline the cancellation policy, notice periods, and any associated procedures.
Contact Carrier Support/Partnership Team: Upmove likely has a dedicated support channel for its carrier partners. This would be the primary point of contact for initiating a cancellation.
Fulfill Any Outstanding Obligations: Before cancelling, carriers should ensure all pending jobs are completed, payments are settled, and any contractual obligations are met to avoid penalties or disputes.

It’s crucial for both customers and carriers to read the terms and conditions carefully, as they provide the definitive guide to account management and termination processes. For any ambiguity, direct communication with Upmove’s support team is always the best course of action. Lendaly.com.au Review

How to Cancel Upmove.com.au Free Trial

Based on the information available on the Upmove.com.au homepage, there is no mention of a “free trial” for customers. The service model appears to be a direct quote-request and booking platform, where customers get prices for specific jobs without a trial period. It’s possible that a “free trial” might apply to carriers signing up, giving them a period to try the platform before committing to any potential fees or subscription structure. However, this is not explicitly stated on the public-facing homepage either.

For Customers (No Indicated Free Trial)

If you are a customer, you’re likely not on a free trial with Upmove.com.au for requesting quotes. You submit a request, receive bids, and then choose a mover, paying only for the service rendered by the chosen carrier.

No Cancellation Needed: As there’s no ongoing subscription or trial for customers, there’s generally no “cancellation” process in the traditional sense. You simply don’t proceed with a quote if you don’t find one suitable, or if you change your mind.
Un-subscribing from Emails: If you’re receiving promotional emails or notifications and wish to stop, look for an “unsubscribe” link at the bottom of those emails. This is a standard practice and should be available.
Deactivating Account (if desired): If you wish to remove your personal data or close your account, follow the steps outlined in the “How to Cancel Upmove.com.au Subscription” section, which involves checking account settings or contacting customer support.

For Carriers (Hypothetical Free Trial)

If Upmove.com.au were to offer a free trial for its carrier partners, the process for cancelling would typically involve:

Reviewing Trial Terms: Crucially, carriers would need to read the specific terms and conditions associated with the free trial. These terms dictate the duration of the trial, what happens upon its expiry, and the steps required to avoid automatic conversion to a paid plan.
Managing Account Settings: Log into the carrier account and look for a “Subscription,” “Billing,” or “Plan” section. There might be an option to “Cancel Trial” or “Manage Subscription.”
Contacting Carrier Support: If an in-app option is not clear, reaching out directly to Upmove’s carrier support team via email or a dedicated contact form would be the next step. It’s advisable to do this well before the trial period ends to ensure no charges are incurred.
Confirmation: Always seek confirmation of cancellation, preferably in writing, to have a record.

Given the information on the homepage, customers should not anticipate a free trial, and any terms for carriers would be disclosed during their sign-up process. Transparency on all financial arrangements, including trials and their conversion to paid services, is vital for trust and ethical conduct.

Upmove.com.au Pricing

Upmove.com.au’s pricing model is designed to be transparent and competitive, at least from the customer’s perspective. The platform itself doesn’t charge customers a direct fee for using its quote-finding service. Instead, it relies on a competitive bidding system among its network of moving companies.

How Pricing Works for Customers

Free Quote Requests: Creating a request on Upmove.com.au is completely free for customers. Users describe their shipment, add photos, and provide dimensions.
Competitive Bidding: This request is then shared with relevant moving companies in Upmove’s network. These movers provide quotes based on the job specifications, their availability, and their existing routes. The competitive nature is intended to drive down prices.
Fixed Prices – No Hidden Fees: A key selling point highlighted on the website is that “Our prices are final and fully inclusive of fuel and GST, and any other charges. What you see is what you pay.” This means the quote provided by the chosen mover is the final price, with no unexpected additions. This transparency upfront is a significant benefit for budgeting and avoiding financial surprises.
Payment to the Mover: Once a customer selects a quote, the payment is made to the chosen moving company, not directly to Upmove. Upmove facilitates the connection and the quote process, but the financial transaction for the service itself is between the customer and the mover.

How Upmove Generates Revenue

While not explicitly detailed on the homepage, Upmove’s business model as a marketplace typically involves a commission or fee charged to the moving companies (carriers) for successful jobs booked through the platform. This is a standard practice for online marketplaces.

Carrier Fees/Commissions: Carriers likely pay a percentage of the job value, a lead fee, or a subscription fee to Upmove for access to its customer base and job leads. This is how the platform sustains its operations.
No Customer Fees: The customer doesn’t pay Upmove directly for using the platform to find a mover.

Considerations for Pricing Transparency (from an ethical perspective)

While Upmove’s “no hidden fees” policy for customers is commendable, from an ethical standpoint, particularly concerning Islamic finance principles, the transparency of the entire financial flow needs consideration.

Interest-Free Transactions: The website doesn’t explicitly state that the underlying financial transactions, both for customers paying movers and for movers paying Upmove (if commissions are charged), are free from Riba (interest). If Upmove facilitates any payment processing or offers financing options (even indirectly through its partners) that involve interest, this would be a concern.
Clear Terms for Carriers: While not for customers, carriers should have clear, unambiguous terms regarding any fees, commissions, or payment schedules they owe to Upmove, ensuring these also comply with ethical business practices.

Overall, Upmove.com.au aims for clear and competitive pricing for the end-user, which is a strong positive. However, the lack of explicit assurance regarding interest-free financial operations remains a point that ethically conscious individuals would need to investigate further.

Upmove.com.au vs. Traditional Moving Methods

When considering a move, Australians typically face a choice between directly engaging traditional moving companies or utilising a platform like Upmove.com.au. Each approach has its distinct advantages and disadvantages, impacting convenience, cost, and control.

Direct Engagement with Traditional Moving Companies

This involves researching, contacting, and getting quotes from individual moving companies one by one. Abc-air.com.au Review

Pros:
- Direct Relationship: You establish a direct relationship with the moving company, allowing for more personalised discussions and potentially bespoke arrangements.
- Full Control Over Vetting: You are entirely responsible for vetting the company, checking their insurance, reputation, and experience, which can give a sense of control.
- Negotiation Potential: With a single company, there might be more room for direct negotiation on price or specific service inclusions, though this varies greatly.
Cons:
- Time-Consuming: The process of finding, contacting, and getting multiple quotes is highly time-consuming, requiring significant effort in research and follow-up.
- Limited Price Comparison: It’s harder to get a comprehensive view of market prices without contacting numerous companies, making it difficult to ensure you’re getting the best deal.
- Vetting Burden: The responsibility for verifying licenses, insurance, and reputation falls entirely on the customer, which can be daunting.
- No Centralised Reviews: You’ll rely on external review sites (Google, Yelp, etc.) which may not consolidate all information.

Using Upmove.com.au (Marketplace Model)

Upmove.com.au acts as an intermediary, connecting customers with a network of movers through a single platform.

Pros:
- Efficiency and Convenience: The primary advantage is the significant time saved. One request generates multiple quotes, streamlining the entire comparison process. This is particularly appealing for busy individuals.
- Competitive Pricing: The bidding system among carriers often leads to more competitive prices, as movers are incentivised to offer favourable rates to win the job. This can translate to cost savings for the customer.
- Centralised Information: Upmove provides a centralised platform for reviewing quotes, checking carrier profiles, and reading customer feedback, simplifying the decision-making process.
- “No Hidden Fees” Policy: The stated policy of final, inclusive pricing (fuel, GST) eliminates financial surprises, which is a common pain point with traditional movers who might add surcharges.
- Diverse Service Options: Access to a wide network means you can easily find movers for various needs, from full household removals to niche services like car or pet transport.
Cons:
- Lack of Direct Control Over Carrier: While Upmove vets carriers to some extent, the ultimate quality of the service still depends on the individual mover you choose. Upmove is an aggregator, not the direct service provider.
- Insurance Responsibility: Customers must still verify the insurance policy of the individual carrier chosen, as Upmove doesn’t provide a blanket cover. This is an important detail easily overlooked.
- Potential for Information Overload: While multiple quotes are good, sifting through many different offers and carrier profiles might still require some effort.
- Ethical Ambiguity (Riba Concern): As discussed, the lack of explicit assurance regarding interest-free financial operations remains a significant ethical concern for Muslims. This ambiguity is not present when directly engaging with a mover unless they also offer financial services with interest.

In conclusion, Upmove.com.au excels in convenience and competitive pricing by leveraging a marketplace model. However, for those prioritising direct control, in-depth personal vetting, or strict adherence to specific ethical financial principles like avoiding Riba, directly engaging with movers or choosing platforms that explicitly state their interest-free operations might be a more suitable, albeit potentially more time-consuming, approach.

How Upmove.com.au Vets its Movers

Understanding the vetting process of a platform like Upmove.com.au is crucial for customers to gauge the level of trust they can place in the service providers. The website provides some information, but there’s room for more detail to build comprehensive confidence.

Stated Vetting Procedures

Upmove.com.au outlines a few key steps in its carrier vetting process:

Identity Document Submission: All moving companies that wish to partner with Upmove must submit an identity document. This is a foundational step to confirm the legal identity of the business or individual operating.
Phone Number and Email Verification: Carriers are required to verify their phone number and email address. This ensures that contact information is legitimate and provides a direct channel for communication.
Customer Review Accountability: Upmove explicitly states that “Customers publish reviews after booking completion keeping it all accountable and respectful.” This indicates that ongoing performance and professionalism are largely monitored through public customer feedback. A high rating (like Upmove’s advertised 9.7 based on many reviews) suggests that, broadly, the network of carriers delivers satisfactory service.

Areas for More Detail and Consideration

While the stated procedures are a good start, a deeper dive into the vetting process would offer more reassurance, especially from a strict ethical viewpoint.

Business Registration and Licensing: Does Upmove verify that the moving companies are legally registered entities and possess all necessary licenses and permits to operate as removalists or transport providers in Australia? This is fundamental for legitimate operation.
Insurance Verification: While Upmove states carriers have their own insurance, does the platform verify the validity and adequacy of these insurance policies (e.g., public liability, transit insurance)? This is critical for protecting customer belongings.
Experience and Training: Are there any criteria for the experience level of the moving teams or requirements for professional training in handling various types of items? Moving delicate items like pianos or large furniture requires specific skills.
Complaint Resolution History: Does Upmove review a carrier’s history of complaints or disputes (both on and off their platform) before onboarding them? How are recurring issues addressed?
Ongoing Performance Monitoring: Beyond customer reviews, does Upmove have internal metrics or a system to monitor carrier performance? For instance, do they track cancellation rates, late arrivals, or damage claims to identify and address underperforming partners proactively?
Ethical Conduct Standards: Does Upmove have a clear code of conduct for its carriers, particularly concerning honesty, transparency in dealings, and respectful service? While general good business practice, explicit standards reinforce ethical commitment.

For customers, especially those with high-value items or specific ethical requirements (like adherence to interest-free dealings, though this is related to Upmove’s own financial model), understanding the full depth of carrier vetting is paramount. A more comprehensive disclosure by Upmove on these points would significantly enhance trust and transparency.

Environmental and Ethical Considerations of Upmove.com.au

When assessing Upmove.com.au from an ethical standpoint, it’s important to look beyond just the immediate service and consider its broader impacts, including its environmental initiatives and the ethical implications of its financial model.

Environmental Commitment: 1% For The Planet

Upmove.com.au proudly highlights its participation in the “1% For The Planet” initiative. This is a globally recognised commitment where companies pledge to donate 1% of their annual sales (not just profits) to environmental causes.

Positive Impact: This commitment is a significant positive. It demonstrates corporate social responsibility and contributes directly to environmental conservation efforts in Australia. In a logistics industry that inherently has an environmental footprint (fuel consumption, emissions), actively investing in environmental protection helps offset some of these impacts.
Alignment with Ethical Values: Supporting environmental causes aligns well with many ethical frameworks, including Islamic principles that emphasise stewardship of the Earth (Khalifa) and sustainable practices. It promotes a sense of shared responsibility for the planet.
Route Optimisation: The platform’s model, which allows carriers to bid on jobs that might align with existing routes, could theoretically lead to more efficient transport and reduced empty backhauls, thereby potentially lowering overall fuel consumption and emissions. This efficiency is an indirect but positive environmental outcome.

Ethical Ambiguity: Financial Transactions and Riba

This is the most critical area where Upmove.com.au’s ethical standing, specifically concerning Islamic principles, remains ambiguous.

Lack of Riba-Free Assurance: The website does not explicitly state that its financial operations are free from Riba (interest). This includes how it handles payments between customers and carriers, any potential financing options (even if through partners), or late payment fees. For Muslims, engaging in or facilitating interest-based transactions is strictly prohibited.
Importance of Transparency: In ethical finance, transparency is paramount. For a service that facilitates financial transactions, omitting clear statements about adherence to interest-free principles can be a significant barrier for ethically conscious consumers.
No Explicit Islamic Finance Compliance: While Upmove is an Australian business and not specifically targeting the Muslim market, a true comprehensive ethical review would require it to confirm the absence of Riba if it wishes to be fully endorsed by those adhering to such principles. Without this, users cannot be certain that their transactions, even indirect ones through the platform’s financial mechanics, are permissible.

Other Ethical Considerations

Data Privacy: The presence of a clear “Privacy Policy” is a positive sign, indicating compliance with data protection regulations. Users should review this policy to understand how their personal and transaction data is collected, stored, and used.
Fairness to Carriers: While the competitive bidding benefits customers, the terms and conditions for carriers should ensure fairness, transparency in commission structures, and timely payments to avoid exploiting service providers. The “Carrier Sign Up” section would contain these details.

In conclusion, Upmove.com.au demonstrates a commendable commitment to environmental responsibility through its “1% For The Planet” initiative and efforts to optimise transport routes. However, its ethical standing is significantly hindered by the lack of explicit information regarding the absence of Riba in its financial transactions. For a platform to be truly considered ethical across diverse frameworks, transparency on all critical financial aspects is indispensable. This ambiguity makes it impossible to fully recommend from a strict Islamic ethical financial perspective without further clarification. Forestwoodinstruments.com.au Review

Frequently Asked Questions

How do I get a quote on Upmove.com.au?

To get a quote, navigate to the “Get Prices” section on the Upmove.com.au homepage. You’ll need to create a request detailing your shipment, including item descriptions, photos, dimensions, and pick-up/delivery locations. This single enquiry is then shared with relevant movers in their network who will provide competitive quotes.

Is Upmove.com.au a moving company?

No, Upmove.com.au is not a moving company itself. It operates as an online marketplace or platform that connects customers with a network of independent professional moving and transport companies across Australia. They facilitate the quote process and booking.

What types of items can I transport using Upmove.com.au?

Upmove.com.au facilitates transport for a wide range of items, including general household removalists (for single items or full homes), interstate removals, car transport, motorcycle transport, piano movers, boat transport, and pet transport.

Are the prices on Upmove.com.au final?

Yes, Upmove.com.au explicitly states a “no hidden fees” policy. The quotes provided by the movers are final and fully inclusive of fuel, GST, and any other charges the removal process might incur. What you see is what you pay.

How does Upmove.com.au vet its moving partners?

Upmove.com.au states that all moving companies must submit an identity document and verify their phone number and email address. Additionally, customer reviews are published after job completion to hold carriers accountable and respectful.

Does Upmove.com.au provide insurance for my items?

No, Upmove.com.au does not provide blanket insurance. The website clarifies that “Each Upmove moving company partner has their own insurance policy and details of which is stated on their profile.” It is the customer’s responsibility to review the individual carrier’s insurance policy.

Can I book a last-minute move with Upmove.com.au?

Yes, Upmove.com.au states that last-minute availability can come up due to customers needing to change dates. They can assist with same-day or next-day moving services, though booking in advance is generally encouraged.

How do I contact Upmove.com.au customer support?

While specific contact methods like a phone number are not prominently displayed on the homepage, Upmove.com.au mentions having “friendly and dedicated support teams.” You can typically find their contact information or a help centre link in the footer or “Help” section of the website.

Does Upmove.com.au operate across all of Australia?

Yes, Upmove.com.au boasts a vast network of local and interstate moving companies, indicating that they offer services “Across Australia, from major cities to rural communities.”

What is the “1% For The Planet” initiative mentioned by Upmove.com.au?

Upmove.com.au is part of the “1% For The Planet” initiative, meaning they dedicate 1% of their annual sales to local environmental non-profits in Australia to support their work in protecting Australian nature. Exagym.com.au Review

Can I read customer reviews before booking a mover?

Yes, Upmove.com.au prominently displays customer reviews on its website, including detailed testimonials and a collective rating (e.g., 9.7 Exceptional based on over 1,800 reviews). You can read these reviews to help inform your choice of mover.

How does Upmove.com.au ensure competitive pricing?

Upmove.com.au achieves competitive pricing by allowing multiple moving companies to bid on your single job request. This creates a competitive environment where movers, especially those already making similar journeys, compete to offer you the best possible quote.

Is there a mobile app for Upmove.com.au?

The provided information does not indicate the existence of a dedicated mobile app for Upmove.com.au. The services appear to be accessed and managed primarily through their website.

Can I get packing and unpacking services through Upmove.com.au?

Yes, Upmove.com.au offers customisable moving services. You can specify additional requirements like packing and unpacking services, furniture disassembly and assembly, and balcony hoisting for large items when creating your request.

How far in advance should I book removalists through Upmove.com.au?

Upmove.com.au encourages booking as early as possible to reserve a space and ensure peace of mind, as removalists tend to get booked out fast. This also helps hold the price and avoid future increases.

What if I need to move a single furniture item?

Upmove.com.au can assist with moving a single furniture item or a few items, offering a cost-effective, secure, and timely option for such deliveries. They can also help with Facebook Marketplace and Gumtree deliveries.

Do movers on Upmove.com.au handle delicate or oversized items?

Yes, Upmove.com.au states that their network of removalists is fully equipped and skilled to transport items securely, including large, heavy, or awkwardly-shaped furniture, musical instruments, and antiques. They also prioritise protecting your home during the move.

Are there any upfront fees for customers to use Upmove.com.au?

No, it is free and easy to create a request and get quotes on Upmove.com.au. Customers only pay the chosen moving company for the actual service once they accept a quote.

Can I specify my exact moving date on Upmove.com.au?

Yes, you can specify the exact moving date you need, and available removalists will quote on your move, saving you time and effort. Their moving specialists are available 7 days a week to work around your schedule.

Does Upmove.com.au have an “About Us” section for more information?

Yes, the website has an “About Us” section (accessible via a link on the homepage and footer) where you can learn more about the company’s founding, mission, and focus on making moving simple. Tonermarket.com.au Review