Zadarma.com Review

Based on looking at the website, Zadarma.com appears to be a legitimate provider of Voice over Internet Protocol VoIP services for businesses, offering cloud-based phone systems, virtual numbers, and CRM integrations.

The site presents a comprehensive suite of tools aimed at streamlining business communications without the need for heavy hardware investments.

Overall Review Summary:

• Website Professionalism: High, well-structured, and clearly organized.
• Service Clarity: Excellent, detailed descriptions of all services.
• Pricing Transparency: Good, dedicated sections for price plans, numbers, calls, and SMS.
• Customer Support Accessibility: Appears strong with 24/7 multichannel support, FAQ, setup guides, and direct contact options.
• Ethical Considerations: The services offered VoIP, CRM, business communication tools are generally permissible and beneficial for business operations, promoting efficient communication and organization. There are no immediate red flags related to forbidden categories based on the provided homepage content.
• Market Presence: Claims over 2,000,000 registered users in 160 countries, indicating a significant global reach.
• Missing Elements: While comprehensive, the immediate homepage doesn’t prominently feature readily available customer testimonials or a direct privacy policy link beyond the cookie consent. A deeper dive into terms of service would be necessary for a full review of user data handling.

Zadarma.com aims to be a one-stop shop for businesses looking to modernize their communication infrastructure.

They emphasize cost savings, ease of setup, and a wide array of features, from basic call handling to advanced AI integrations and CRM functionalities.

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For businesses seeking a flexible, scalable, and potentially cost-effective solution for their communication needs, Zadarma.com presents a strong contender.

The focus on efficiency and business growth through better communication aligns well with ethical business practices.

Here are some ethical and reputable alternatives for business communication and productivity tools:

• RingCentral MVP
  • Key Features: Unified communications voice, video, messaging, contact center solutions, team messaging, online meetings, cloud PBX.
  • Average Price: Varies based on plan, typically starts around $20-$30 per user per month.
  • Pros: Robust feature set, high reliability, extensive integrations, strong reputation.
  • Cons: Can be more expensive for small teams, setup can be complex for advanced features.
• Zoom Phone
  • Key Features: Cloud phone system, seamless integration with Zoom Meetings, call queuing, auto attendants, voicemail transcription.
  • Average Price: Starts around $10-$15 per user per month add-on to Zoom Meetings.
  • Pros: Excellent call quality, easy to use if already familiar with Zoom, good for remote teams.
  • Cons: Primarily focused on voice. some advanced PBX features might require add-ons, less comprehensive CRM integration than some competitors.
• Nextiva
  • Key Features: VoIP phone service, CRM, sales and service automation, team collaboration tools, unlimited calling.
  • Average Price: Starts around $20-$30 per user per month.
  • Pros: All-in-one platform, strong customer support, good for businesses scaling up.
  • Cons: Interface can be overwhelming initially, some features might be overkill for very small businesses.
• 8×8 X Series
  • Key Features: Unified communications as a service UCaaS, contact center, global presence, team messaging, video conferencing.
  • Average Price: Starts around $15-$25 per user per month.
  • Pros: Strong international calling features, good for global businesses, reliable performance.
  • Cons: Pricing structure can be complex, some users report occasional call quality issues.
• Microsoft Teams Phone System
  • Key Features: Integrated with Microsoft 365, enterprise-grade calling features, direct routing, voicemail, call transfer.
  • Average Price: Requires Microsoft 365 subscription plus phone system add-on, typically $8-$15 per user per month for the add-on.
  • Pros: Seamless integration for Microsoft 365 users, robust collaboration features, familiar interface.
  • Cons: Requires a full Microsoft 365 ecosystem, can be complex to set up for smaller businesses without IT support.
• Google Voice for Google Workspace
  • Key Features: Business phone numbers, voicemail transcription, call forwarding, integration with Google Workspace apps.
  • Average Price: Starts around $10-$20 per user per month requires Google Workspace subscription.
  • Pros: Simple to use, affordable for small teams, excellent integration with Google ecosystem.
  • Cons: Less advanced PBX features compared to dedicated VoIP providers, limited international capabilities.
• Ooma Office
  • Key Features: Small business VoIP, virtual receptionist, call forwarding, mobile app, competitive international rates.
  • Average Price: Starts around $20-$25 per user per month.
  • Pros: User-friendly, good for small and medium businesses, reliable service, clear pricing.
  • Cons: Limited advanced features compared to enterprise solutions, some integrations may be missing.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Zadarma.com Review & First Look

Zadarma.com, upon initial inspection, presents itself as a well-established and comprehensive provider of VoIP services designed specifically for business communications.

The homepage is clean, intuitive, and efficiently guides visitors through their offerings.

It immediately highlights key benefits like setting up a business phone system without heavy hardware, cost savings, and the promise of a “free” trial or solution for certain aspects.

The layout prioritizes clarity, with distinct sections for services, pricing, solutions, and resources, making it easy for a prospective user to navigate and understand what Zadarma.com offers.

Initial Impressions of Design and User Experience

The website’s design is modern and professional, utilizing a clean aesthetic with clear typography and a consistent color scheme. Tenthrevolution.com Review

Navigation is straightforward, with a prominent menu bar at the top offering quick access to “Services,” “Pricing,” “Solutions,” and “Resources.” This structure ensures that users can quickly find information relevant to their needs, whether they are looking for specific features like SIP-trunking or trying to understand pricing plans.

The use of clear calls to action, such as “Try it for FREE” and “Sign Up Now,” encourages immediate engagement.

Highlighting Key Information and Value Proposition

Zadarma.com wastes no time in articulating its value proposition.

Right on the homepage, it emphasizes that businesses can set up a “new generation of VoIP” without significant hardware and wiring expenses.

This immediately addresses a common pain point for many businesses looking to upgrade or establish a phone system. Worldofwallpaper.com Review

Furthermore, the site boasts impressive statistics: “> 2,000,000 registered users in 160 countries worldwide,” “24/7 Multichannel Customer Support Service,” and “Up to 90% Savings.” These figures aim to instill confidence and highlight the platform’s global reach, customer commitment, and economic benefits.

The claim of “5 Minutes To set up any service” also appeals to businesses seeking rapid deployment and ease of use.

Accessibility of Essential Business Information

A critical aspect of reviewing any business website is the accessibility of essential information. Zadarma.com does a commendable job here.

Links to “Price plans,” “Phone numbers,” “Calls,” and “SMS” are clearly visible under the “Pricing” section, indicating transparent cost structures.

Information regarding support is also readily available via “Setup guides,” “FAQ,” “API Documentation,” “Online chat,” and “Contact support.” This multi-pronged approach to support suggests a strong commitment to user assistance. Carvolution.com Review

While a direct, prominent link to a comprehensive “Terms of Service” or “Privacy Policy” on the main landing page might be slightly less obvious than the cookie policy pop-up, the presence of various legal and support links within the footer and throughout the site indicates that this information is available.

Zadarma.com Features

Zadarma.com offers a robust suite of features designed to cater to various business communication needs, from small businesses to large enterprises.

Their focus is on providing a cloud-based solution that is scalable, flexible, and integrated with other essential business tools.

Cloud PBX System Capabilities

The cornerstone of Zadarma’s offering is its Cloud PBX Private Branch Exchange system. This is presented as a free solution that allows businesses to create a virtual office within minutes. The system is designed to eliminate the need for traditional, expensive hardware and intricate wiring. Key features highlighted include:

• Interactive Voice Response IVR: This allows businesses to create automated menus to guide callers to the correct department or individual, improving customer service efficiency.
• Conditional and Unconditional Call Forwarding: Businesses can set rules for calls to be rerouted based on various conditions e.g., busy, no answer or unconditionally to another number, ensuring no call is missed.
• Call Recording and Statistics: Essential for quality control, training, and compliance, enabling businesses to monitor and analyze call performance.
• Speech Analytics: A more advanced feature that leverages AI to analyze spoken conversations, identify keywords, sentiment, and trends, which can be invaluable for sales, marketing, and customer service optimization. Zadarma emphasizes its new integration with AI platforms and ElevenLabs for expanded AI agent capabilities, suggesting a forward-thinking approach to automation.

Virtual Numbers and Global Reach

Zadarma prides itself on its extensive virtual phone number offerings. Streamingvideoprovider.com Review

They claim to provide “30,000 Phone numbers, in 150 major cities worldwide” with a quick setup process.

This feature is particularly beneficial for businesses looking to establish a local presence in different regions without physical offices.

• Multi-channel virtual phone numbers: These allow businesses to receive multiple simultaneous calls on a single virtual number, enhancing capacity and reducing missed calls.
• Presence in 100 countries: This wide geographical coverage enables businesses to cater to an international clientele.
• Toll-free numbers: Customers can call businesses free of charge, encouraging more inbound inquiries and improving customer accessibility.
• Flexible call reception: Calls to virtual numbers can be received online via softphone apps or forwarded to any physical phone, offering maximum flexibility.

CRM Integration and Business Tools

Zadarma’s commitment to a holistic communication solution is evident in its emphasis on integrations, particularly with its own Free Teamsale CRM.

• Teamsale CRM: Described as a “multifunctional customer relationship management system,” it is fully integrated with the Cloud PBX. This means users can make and receive calls directly from their browser within the CRM interface. This seamless integration allows for:
  • Client card creation: Centralized storage of customer information.
  • Task management: Assigning and tracking follow-up tasks related to customer interactions.
  • Agent effectiveness tracking: Monitoring team performance and productivity.
• Broader Integrations: Beyond their own CRM, Zadarma highlights “Easy integration with the largest CRM, AI and other systems and messengers.” This indicates compatibility with popular third-party software, making it easier for businesses to incorporate Zadarma’s VoIP services into their existing tech stack.

Specialized Services and Value-Adds

In addition to the core PBX and virtual number services, Zadarma offers several specialized features that add significant value:

• Softphone apps: Available for macOS, smartphones, and computers, allowing users to make and receive calls from various devices.
• SIP-trunk: For businesses with existing PBX systems that want to leverage VoIP for cost savings on calls.
• Database actualization HLR lookup: A service for checking the validity and status of mobile phone numbers, useful for marketing and data hygiene.
• eSIM for traveling: A unique offering that provides mobile data connectivity for international travel, adding a layer of convenience for business users on the go.
• SMS services: For sending and receiving text messages, essential for customer notifications, two-factor authentication, and marketing.
• Call Tracking and Callback button: Tools to analyze call sources and allow website visitors to request an immediate callback, improving lead capture.
• Video conferencing and Click to call button: Further enhancing communication and accessibility for customers.

Zadarma.com Pros & Cons

When evaluating any service, it’s crucial to weigh its strengths against its weaknesses. Explore-namibia.com Review

Zadarma.com, while presenting a compelling offering, has its distinct advantages and potential drawbacks based on the information available on its homepage.

Advantages of Zadarma.com

Zadarma’s homepage emphasizes several key benefits that would appeal to businesses seeking a modern communication solution.

• Cost Efficiency and Savings: The site prominently advertises “Up to 90% Savings on a home or business phone system!” and “Save up to 90% on international call charges.” This is a significant draw for budget-conscious businesses looking to reduce operational expenses. The “free Cloud PBX” offer further reduces initial investment barriers.
• Ease of Setup and Use: The claim of “5 Minutes To set up any service” is a powerful selling point, especially for small businesses or those without dedicated IT staff. The promise of “intuitive software wizard and our clear instructions” suggests a user-friendly experience even for “non-technical individuals.”
• Comprehensive Feature Set: Zadarma offers a wide array of features, from basic VoIP calls and virtual numbers to advanced functionalities like IVR, call recording, speech analytics, and CRM integration. This makes it a versatile solution that can adapt to different business needs and sizes.
• Global Reach and Virtual Presence: With “30,000 Phone numbers, in 150 major cities worldwide” and virtual numbers in “100 countries,” Zadarma enables businesses to establish a local presence globally without physical offices, facilitating international expansion and customer reach.
• 24/7 Multichannel Customer Support: The availability of round-the-clock support via multiple channels online chat, tickets, FAQ, setup guides is crucial for business continuity and problem resolution, ensuring users can get help whenever needed.
• AI Integration: The recent news about integration with AI platforms and ElevenLabs for neural network-powered call answering demonstrates a commitment to leveraging cutting-edge technology to enhance automation and efficiency.
• CRM Integration: The free Teamsale CRM, fully integrated with the Cloud PBX, streamlines customer relationship management, allowing agents to make and receive calls directly from the CRM, track client interactions, and manage tasks effectively.
• Mobility and Flexibility: Softphone apps for various operating systems macOS, smartphones, computers and eSIM for traveling provide flexibility, allowing users to stay connected from anywhere, enhancing remote work capabilities.

Potential Disadvantages and Areas for Further Scrutiny

While the homepage highlights many positives, certain aspects, or the lack thereof, might warrant closer examination.

• Lack of Prominent Customer Testimonials/Reviews: While the “In the press” section provides general positive statements about Zadarma, the homepage doesn’t feature direct customer testimonials or case studies with specific business names and detailed success stories. This can sometimes make it harder for new users to gauge real-world satisfaction and reliability.
• Cookie Policy Intrusion: The prominent cookie consent banner that states “If you do not want your data to be processed, please leave the site” can be perceived as aggressive or non-user-friendly. While necessary for compliance, the wording might create an initial negative impression for some visitors who prefer more granular control over cookie settings without being forced to leave.
• Complexity of Advanced Features: While the basic setup is touted as easy, the sheer volume of advanced features like speech analytics, API integrations, and call tracking might present a learning curve for truly non-technical users or small businesses without dedicated IT resources. The ease of setup for “any service” might not apply equally to all highly specialized features.
• Reliance on AI for Calls: While AI integration is a “pro,” for some businesses, relying on neural networks to answer calls might raise concerns about personalization and handling complex or sensitive customer inquiries that require human empathy and nuanced understanding.
• Privacy Policy Visibility: While a cookie policy is mentioned, a direct and easily accessible link to a comprehensive Privacy Policy detailing how personal data is collected, stored, used, and protected beyond just cookies could be more prominently displayed on the main page. This is crucial for building trust, especially with business communication involving sensitive data.
• “Free” Offer Details: While the “free Cloud PBX” is attractive, the specifics of what’s included and any limitations e.g., number of users, minutes, features are not immediately clear on the homepage, requiring a deeper dive into the pricing section. Potential hidden costs or limitations for advanced features might exist.

Zadarma.com Pricing

Understanding the cost structure of a service like Zadarma.com is crucial for businesses making informed decisions.

The website dedicates specific sections to pricing, aiming for transparency across its various offerings. Foliage-factory.com Review

Overview of Pricing Structure

Zadarma.com breaks down its pricing into several categories: “Price plans,” “Phone numbers,” “Calls,” and “SMS.” This modular approach allows businesses to select and pay only for the services they need, providing flexibility.

The site frequently highlights potential savings, claiming “Up to 90% Savings” compared to traditional phone systems.

The initial appeal of a “free Cloud PBX” is also a significant element of their pricing strategy, aiming to lower the barrier to entry for new users.

Details on Price Plans and Call Packages

The “Price plans” section is where users would typically find packages that bundle various services.

While the homepage doesn’t list specific pricing figures encouraging users to click through, it mentions “A range of price plans provides attractive call packages for all usage levels.” This suggests tiered plans that might cater to different volumes of calls or different feature requirements. Steamdreamsaunas.com Review

Key details often found within these plans, as hinted on the homepage, include:

• Free international numbers: Likely included with certain plans, adding value for businesses with international operations.
• Per-second billing: This ensures that users are only charged for the exact duration of their calls, which can lead to significant savings compared to per-minute billing.
• Caller’s telephone number transmission CallerID: A standard feature that is explicitly mentioned, ensuring professional outgoing call presentation.

The emphasis on “VoIP Calls Save up to 90% on international call charges” clearly targets businesses with high international call volumes.

Pricing for Virtual Phone Numbers

Virtual phone numbers are a core offering, and Zadarma.com dedicates a section to their pricing.

While specific costs per country or city are not shown on the homepage, it states they offer numbers in “100 countries” and “toll-free numbers.” The pricing for these numbers typically varies based on:

• Country/City: Numbers in major business hubs or popular regions might be more expensive.
• Type of number: Local, national, mobile, or toll-free numbers often have different associated costs.
• Channel capacity: Multi-channel virtual numbers, which allow simultaneous calls, might come at a higher premium.

The quick setup and the ability to open “offices around the world in minutes without spending anything on phone equipment” highlight the cost-effectiveness of these virtual numbers compared to setting up physical infrastructure. 3fatcats.shop Review

Costs Associated with SMS Services

Zadarma also provides SMS services, which are critical for business communications such as notifications, marketing campaigns, and two-factor authentication.

Like calls and numbers, SMS pricing is usually based on volume and destination.

The homepage simply lists “SMS” under its pricing categories, implying a clear cost structure is available on the dedicated SMS pricing page.

Typically, SMS costs are per message, with bulk discounts often available for higher volumes.

The website’s approach to detailing pricing by category allows users to budget effectively for each component of their communication needs. Uzo.com Review

How to Cancel Zadarma.com Subscription

For any online service, understanding the cancellation process is as important as understanding its features and pricing.

While Zadarma.com’s homepage doesn’t explicitly detail the cancellation steps, standard practices for VoIP and subscription services typically involve accessing the user’s personal account.

Navigating the Cancellation Process

Based on typical online service models, canceling a Zadarma.com subscription would likely involve logging into your personal account on their website. The homepage does have a “Sign In” button leading to “Go to personal account” my.zadarma.com, which is the standard entry point for managing services.

Within the personal account dashboard, users would typically look for sections such as:

• “My Services” or “Active Subscriptions”: This area usually lists all currently active services and subscriptions.
• “Billing” or “Account Settings”: These sections often contain options to manage payment methods, view invoices, and cancel recurring services.
• “Subscription Management”: A dedicated tab or link specifically for managing the various Zadarma services subscribed to.

It’s common for VoIP providers to require a few steps to ensure the user truly intends to cancel, sometimes involving confirmation emails or a brief survey about the reason for cancellation. Seeksophie.com Review

Important Considerations Before Canceling

Before initiating a cancellation, it’s prudent to review several factors to avoid unexpected charges or service interruptions:

• Billing Cycle: Understand your current billing cycle e.g., monthly, annually. Cancelling mid-cycle might mean forfeiting prepaid amounts, as many services do not offer pro-rata refunds for partial usage periods. Zadarma’s “per-second billing” for calls implies a usage-based component, but subscription fees for plans or numbers are usually fixed for a period.
• Contractual Obligations: Check if you signed up for a long-term contract that involves early termination fees. While Zadarma emphasizes flexibility, certain bundled plans or enterprise agreements might have specific terms.
• Data Retention Policy: If you have call recordings, statistics, or CRM data stored within Zadarma’s systems, understand their data retention policy after cancellation. It’s advisable to download or back up any critical data before terminating the service.
• Number Porting: If you ported existing phone numbers to Zadarma, ensure you have a plan to port them out to a new provider before canceling. If numbers are not ported out correctly, they could be lost. Zadarma mentions “Porting phone numbers” as a service, indicating they support this process.
• Associated Services: If you are using their free Teamsale CRM or other integrated tools, cancellation of the core VoIP service might impact the functionality or accessibility of these integrated services.

Seeking Assistance for Cancellation

If a user encounters difficulties or cannot find the cancellation option within their personal account, the Zadarma.com website provides clear avenues for support:

• 24/7 Multichannel Customer Support Service: This is the primary point of contact for any issues, including account management.
• Online chat: For immediate assistance.
• Contact support via tickets: For non-urgent inquiries or detailed requests.
• FAQ and Setup Guides: While less likely to contain specific cancellation steps, they might offer general account management information.

Direct communication with their support team would ensure the cancellation is processed correctly and any specific concerns are addressed.

How to Cancel Zadarma.com Free Trial

A free trial is a great way to experience a service before committing financially.

Knowing how to cancel it is essential to avoid automatic charges if the service doesn’t meet expectations. Bose.com Review

Zadarma.com offers a “Try it for FREE” option, particularly for its Cloud PBX, which implies a trial period.

Understanding the Free Trial Mechanism

When signing up for a free trial, services like Zadarma.com typically operate on one of two models:

1. Credit Card Required at Signup: Users provide payment details upfront, and the trial automatically converts to a paid subscription if not canceled before the trial period ends. This is common to ensure continuity of service and reduce friction for users who decide to keep the service.
2. No Credit Card Required at Signup: The trial simply expires, and users need to manually opt-in to a paid plan to continue. This model is more user-friendly as it carries no risk of unexpected charges.

The Zadarma.com homepage does not specify which model they use for their “Try it for FREE” offer.

However, given their emphasis on seamless service, it’s more likely to be the first model where a credit card is required.

Therefore, proactive cancellation before the trial expires is paramount to avoid automatic billing. Titancontainers.com Review

Steps to Cancel a Free Trial

Similar to a paid subscription, cancelling a free trial with Zadarma.com would almost certainly involve logging into the user’s personal account.

1. Log In to Your Account: Use the “Sign In” option to access your Zadarma personal account dashboard my.zadarma.com.
2. Locate Trial Information: Within the dashboard, look for sections related to “My Services,” “Subscriptions,” “Billing,” or a dedicated “Free Trial” status indicator. This area should show the remaining duration of your trial and options to manage it.
3. Initiate Cancellation: There should be a clear option to cancel the trial. This might be a “Cancel Trial,” “Manage Subscription,” or “Downgrade Plan” button. Clicking this will likely trigger a confirmation process.
4. Confirm Cancellation: Most services will ask for confirmation to ensure it’s not an accidental cancellation. You might also be asked for feedback on why you’re canceling, which is standard practice for gathering user insights.
5. Receive Confirmation: Always ensure you receive an email or on-screen confirmation that your free trial has been successfully canceled and that no future charges will be applied. Keep this confirmation for your records.

Preventing Unwanted Charges

To proactively prevent unwanted charges after a free trial, consider these best practices:

• Set a Reminder: Immediately after signing up for a free trial, set a calendar reminder a few days before the trial’s expiration date. This gives you ample time to evaluate the service and initiate cancellation if needed.
• Review Terms and Conditions: Before starting any free trial, meticulously read the terms and conditions. Pay close attention to:
  • Trial Duration: How long is the trial period?
  • Automatic Conversion: Does the trial automatically convert to a paid subscription?
  • Cancellation Deadline: What is the exact deadline for cancellation to avoid charges?
  • Refund Policy: Are there any partial refunds if you forget to cancel and are charged?
• Check Payment Methods: If a credit card was provided, monitor your bank or credit card statements around the trial’s end date to ensure no unauthorized charges occur. If a charge appears, immediately contact Zadarma.com support.
• Contact Support Early: If you’re unsure about the cancellation process or encounter any issues, don’t wait until the last minute. Reach out to Zadarma’s 24/7 customer support via online chat or a support ticket for assistance. Prompt action can save you from unexpected charges.

Zadarma.com vs. Competitors

Understanding how Zadarma.com stacks up against these rivals helps in assessing its position and unique value proposition.

Zadarma.com’s Position in the VoIP Market

Zadarma positions itself as a modern, cloud-based solution that offers significant cost savings and ease of setup, targeting businesses that want to avoid heavy hardware investments.

Its emphasis on “over 2,000,000 registered users in 160 countries” signals a strong global presence and established credibility. Poseidonhair.com Review

The integration of its own free CRM Teamsale CRM and recent advancements in AI integration also set it apart, indicating a commitment to innovation and comprehensive solutions beyond just voice calls.

It competes primarily with other cloud PBX providers, UCaaS Unified Communications as a Service platforms, and virtual phone number providers.

Comparison with Leading VoIP Providers e.g., RingCentral, Nextiva

When comparing Zadarma.com with industry giants like RingCentral and Nextiva, several distinctions emerge:

• RingCentral MVP:

  • Strength: RingCentral is widely recognized as a leader in UCaaS, offering an incredibly robust and feature-rich platform encompassing voice, video, messaging, and contact center solutions. It excels in enterprise-grade reliability and extensive integrations with business applications.
  • Where Zadarma Stands: Zadarma competes on cost-effectiveness and simplified setup, particularly for smaller to medium-sized businesses or those focused primarily on core VoIP functions and virtual numbers. While Zadarma has video conferencing, RingCentral’s integrated video and team messaging are generally more comprehensive and deeply embedded. RingCentral also has a stronger reputation for seamless scalability for very large organizations.
  • Key Differentiator: RingCentral’s comprehensive UCaaS suite versus Zadarma’s focus on VoIP with strong PBX and CRM integration.

• Nextiva: Tattilashes.com Review

  • Strength: Nextiva positions itself as an “all-in-one” business communication platform, often lauded for its strong customer support and bundled features beyond just voice, including CRM and sales automation tools. It’s popular among SMBs for its ease of use and integrated approach.
  • Where Zadarma Stands: Zadarma directly competes with Nextiva in offering an integrated CRM and business tools. Zadarma’s “free Cloud PBX” and “free Teamsale CRM” could give it a competitive edge on initial cost. Nextiva typically has a slightly higher entry-level price point. Zadarma’s global number offering 100 countries might be more extensive than Nextiva’s in some regions, which can be a deciding factor for international businesses.
  • Key Differentiator: Nextiva’s emphasis on “Amazing Service” and customer support as a core differentiator, versus Zadarma’s focus on cost savings and quick setup.

Comparison with Virtual Number Specialists e.g., Google Voice for Business, Ooma Office

Zadarma’s strong virtual number offering places it in direct competition with providers specializing in this area.

• Google Voice for Google Workspace:

  • Strength: Highly attractive for businesses already embedded in the Google Workspace ecosystem. It offers simplicity, voicemail transcription, and reliable call forwarding.
  • Where Zadarma Stands: Zadarma provides a much more advanced PBX system with features like IVR, call recording, and speech analytics, which Google Voice lacks. Zadarma’s global number selection is also significantly broader than Google Voice, which is more U.S.-centric for business numbers. Google Voice is simpler, but Zadarma offers greater depth for complex business communication needs.
  • Key Differentiator: Google Voice’s native integration with Google Workspace for basic needs versus Zadarma’s richer feature set for more complex PBX requirements and global reach.

• Ooma Office:

  • Strength: Ooma Office is a popular choice for small businesses due to its competitive pricing, straightforward setup, and reliability. It offers essential features like virtual receptionist, call forwarding, and a mobile app.
  • Where Zadarma Stands: Zadarma’s “free Cloud PBX” might offer a more immediate cost advantage for core PBX features. Zadarma’s advanced features like speech analytics, comprehensive CRM integration, and broader international virtual number selection provide a more scalable solution for growing businesses or those with specific advanced needs that Ooma Office may not cover out-of-the-box. Ooma is often praised for its simplicity, while Zadarma offers more power.
  • Key Differentiator: Ooma’s simplicity and fixed pricing for smaller businesses versus Zadarma’s more extensive feature set and global capabilities.

In summary, Zadarma.com appears to carve out a niche by combining cost-effectiveness, ease of use, and a surprisingly deep feature set, including AI and CRM integrations, all with a strong global footprint.

It might appeal most to SMBs and growing enterprises that need powerful VoIP capabilities without the enterprise-level price tag or complexity often associated with larger UCaaS platforms, while still offering more advanced features than simpler virtual number providers. Steele-perkins.com Review

FAQ

What is Zadarma.com?

Zadarma.com is an online service provider offering cloud-based business phone systems VoIP, virtual phone numbers, SIP-trunking, and related communication tools like CRM integration, video conferencing, and SMS services.

It aims to provide businesses with flexible and cost-effective communication solutions without the need for traditional hardware.

Is Zadarma.com a legitimate company?

Based on its comprehensive website, detailed service descriptions, claims of “2,000,000 registered users in 160 countries,” and long operating history “Over 18 years Of continuous improvement”, Zadarma.com appears to be a legitimate and well-established company in the VoIP industry.

What are the main services offered by Zadarma.com?

Zadarma.com’s main services include Cloud PBX Private Branch Exchange for virtual offices, multi-channel virtual phone numbers in numerous countries, VoIP calls with competitive international rates, SMS services, and a free integrated CRM called Teamsale CRM.

They also offer softphone apps, SIP-trunking, and advanced features like speech analytics.

How does Zadarma.com help businesses save money?

Zadarma.com claims to help businesses save money by offering “Up to 90% Savings on a home or business phone system!” by eliminating hardware and wiring expenses.

They also promote “Up to 90% Savings on international call charges” through competitive price plans and per-second billing.

Their free Cloud PBX and free Teamsale CRM further contribute to cost reduction.

Can I get a free trial with Zadarma.com?

Yes, Zadarma.com advertises “Try it for FREE” particularly for its Cloud PBX system, suggesting that users can set up and experience their virtual office solution without initial costs.

Specific terms and duration of the free trial would be detailed upon signup or on their pricing pages.

How easy is it to set up Zadarma.com services?

Zadarma.com emphasizes ease of setup, claiming it takes “5 Minutes To set up any service.” They mention an “intuitive software wizard and our clear instructions” designed to assist even “non-technical individuals” in configuring their system quickly.

Does Zadarma.com offer virtual phone numbers in different countries?

Yes, Zadarma.com offers an extensive range of virtual phone numbers, boasting “30,000 Phone numbers, in 150 major cities worldwide” and virtual numbers in “100 countries.” This allows businesses to establish a local presence globally.

What is Zadarma’s Teamsale CRM?

Teamsale CRM is a free, multifunctional customer relationship management system offered by Zadarma.com.

It is fully integrated with their Cloud PBX, enabling users to make and receive calls directly from the browser within the CRM, create client cards, manage tasks, and track agent effectiveness.

Does Zadarma.com support integrations with other software?

Yes, Zadarma.com highlights “Easy integration with the largest CRM, AI and other systems and messengers,” indicating broad compatibility with popular third-party business software to streamline workflows and enhance functionality.

What kind of customer support does Zadarma.com provide?

Zadarma.com offers “24/7 Multichannel Customer Support Service.” This includes access to setup guides, a comprehensive FAQ section, API documentation, online chat, and direct contact support via a ticket system.

Can I make international calls with Zadarma.com?

Yes, Zadarma.com specializes in VoIP calls that can save “up to 90% on international call charges.” They offer various price plans that include attractive call packages for international usage.

Does Zadarma.com offer mobile apps for its services?

Yes, Zadarma.com provides its own “Softphone apps” for various platforms, including “macOS users” specifically mentioning Apple M-series processors, smartphones, and other computers, allowing users to make and receive calls on the go.

What is speech analytics feature on Zadarma.com?

Speech analytics is an advanced feature offered by Zadarma.com that leverages AI platforms including integration with ElevenLabs to analyze spoken conversations.

This helps businesses identify keywords, assess sentiment, and understand trends from call recordings for optimization purposes.

Can I port my existing phone number to Zadarma.com?

Yes, Zadarma.com lists “Porting phone numbers” as one of its services, indicating that businesses can transfer their existing phone numbers to their platform.

Is Zadarma.com suitable for small businesses?

Yes, Zadarma.com explicitly lists “Small business” under its “For whom” section in solutions, and its emphasis on ease of setup, cost savings, and a free Cloud PBX makes it a strong candidate for small and medium-sized enterprises.

How does Zadarma.com handle cookies and personal data?

Zadarma.com uses cookies for website functionality and to improve service.

They have a “Cookie policy page” where users can find more details and manage their cookie preferences.

They also indicate consent to personal data processing by continuing to use the site.

What is SIP-trunking and does Zadarma.com offer it?

SIP-trunking is a service that allows businesses to connect their existing on-premise PBX systems to the internet for making and receiving calls over VoIP.

Yes, Zadarma.com offers SIP-trunk as one of its core services.

Does Zadarma.com provide video conferencing?

Yes, Zadarma.com includes “Video conferencing” among its business tools, enabling users to conduct virtual meetings and collaborate effectively.

What is HLR lookup Database actualization service by Zadarma.com?

HLR Home Location Register lookup, or “Database actualization,” is a service offered by Zadarma.com to check the validity and network status of mobile phone numbers.

This is useful for businesses to maintain clean contact lists and optimize SMS or call campaigns.

How long has Zadarma.com been in operation?

Zadarma.com states that they have “Over 18 years Of continuous improvement,” indicating a long history and extensive experience in providing VoIP and communication services.