Based on looking at the website Tyneautos.co.uk, it appears to be a legitimate service for scrapping and recycling vehicles in the North East of England. They offer free collection, competitive pricing, and handle DVLA paperwork. However, some aspects could be more transparent or robust to fully meet the expectations of a comprehensive, ethical online service.
Overall Review Summary:
- Service Offered: Vehicle scrapping and recycling, including free collection and payment for vehicles.
- Geographical Coverage: North East of England (Newcastle, Gateshead, Sunderland, Durham, Washington, Darlington, Ashington, Blyth, Hexham).
- Payment: Up to £500, paid via cash, cheque, or bank transfer, with same-day payment.
- Key Features: Licensed waste carriers (license number CBDU226163), DVLA notification handled, no hidden fees, family-run business.
- Website Transparency: Good information on services, but lacks clear terms and conditions, a privacy policy, or a robust returns/refunds policy (though less applicable for this service type, it’s a standard for trusted websites).
- Ethical Consideration (Islamic Perspective): The service itself (scrapping and recycling vehicles) is permissible. The payment methods (cash, cheque, bank transfer) are fine. The core business model aligns with responsible waste management. However, the lack of comprehensive legal documentation on the website is a minor concern for overall trustworthiness from a strict ethical standpoint, as transparency is key.
Tyneautos.co.uk presents itself as a straightforward, family-run business focused on making the process of scrapping a car as easy as possible. They highlight benefits like same-day payment, free collection within a 15-mile radius, and handling all DVLA paperwork. They also pride themselves on beating competitor quotes and not being a “middleman” comparison site, aiming for direct, no-hassle transactions. While the service appears practical and efficient, the website could benefit from additional legal and consumer protection information commonly found on highly trusted online platforms.
Best Alternatives for Ethical and Practical Vehicle Management (General UK-wide Services):
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Latest Discussions & Reviews:
- Key Features: Instant online valuation, nationwide drop-off points, quick payment (usually within 24 hours), handles all types of vehicles.
- Average Price: Varies significantly based on vehicle make, model, condition, and market demand.
- Pros: Highly convenient, widespread presence, professional service.
- Cons: Valuations can sometimes be lower than private sale, potential for price adjustments after physical inspection.
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- Key Features: Connects sellers with a network of dealers for the best price, online valuation, free collection.
- Average Price: Typically aims for higher prices than direct buying services due to competitive dealer bidding.
- Pros: Potentially higher sale price, convenient process, multiple offers from dealers.
- Cons: Bidding process takes time, vehicle must meet dealer expectations.
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- Key Features: Similar to Motorway, connects sellers with dealers, easy online process, free collection.
- Average Price: Competitive, driven by dealer bids.
- Pros: Good potential for a strong sale price, reputable platform for new car purchases too.
- Cons: Relies on dealer interest, not ideal for very old or severely damaged vehicles.
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- Key Features: Compares quotes from multiple authorised treatment facilities (ATFs) for scrap cars, nationwide service, free collection.
- Average Price: Varies based on vehicle weight, location, and market scrap metal prices.
- Pros: Easy to get multiple quotes, covers the whole UK, works with licensed ATFs.
- Cons: Not directly buying your car, acts as a comparison service.
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- Key Features: Specialist scrap car removal service, offers best prices, free collection.
- Average Price: Based on scrap value and vehicle condition.
- Pros: Direct service, often good for end-of-life vehicles, simple process.
- Cons: Less focus on buying for resale, primarily for scrapping.
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Local Authorised Treatment Facility (ATF):
- Key Features: Direct dealings with a licensed scrap yard, often offer collection, environmentally responsible disposal.
- Average Price: Based on scrap value, depends on local market.
- Pros: Supporting local businesses, direct and transparent process, can often see the facility.
- Cons: Requires local research, may not offer the most competitive prices compared to national services.
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Private Sale via AutoTrader or Gumtree:
- Key Features: Direct selling to individuals, full control over pricing and negotiation.
- Average Price: Potentially the highest return if marketed well and the car is in good condition.
- Pros: Maximize profit, direct interaction with buyers.
- Cons: Requires effort (advertising, viewing, paperwork), security risks, potential for scams.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Tyneautos.co.uk Review & First Look
When first landing on Tyneautos.co.uk, the immediate impression is one of simplicity and directness. The homepage clearly communicates its primary service: scrapping and recycling vehicles in the North East of England. They emphasise a family-run business ethos, aiming to build trust through a friendly and reliable approach. The visual design is functional, focusing on key selling points rather than elaborate aesthetics.
The site immediately highlights several critical pieces of information for potential customers:
- “The Price We Say Is The Price We Pay” – a strong commitment to transparency.
- “Same day payment and free collection.” – addressing two major pain points for car owners.
- “DVLA notified before we leave with your vehicle.” – reassuring users about compliance.
- “Licensed Waste Carriers” with a clear license number (CBDU226163) – vital for legitimacy and environmental responsibility.
Key Observations on First Look:
- Clear Call to Action: The site prominently features calls to “Enquire online today” to get a quote.
- Geographic Specificity: They are very clear about serving only the North-East of England, which manages customer expectations well.
- Vehicle Condition: They explicitly state they recycle “any car in any condition with or without engines, stripped or whole cars, with or without wheels,” widening their appeal.
- Trustpilot Link: A direct link to their Trustpilot reviews is provided, indicating confidence in their customer feedback. As of early 2023, Trustpilot reviews for Tyneautos.co.uk generally indicate a positive customer experience, with many praising their efficiency and straightforward service. This external validation is a significant trust signal.
However, a deeper dive reveals areas where the website could improve to match the robustness of larger, established online platforms. While the core service is clear, the depth of readily available legal and consumer information is limited. This is a common characteristic of smaller, local businesses that might not have the same extensive online infrastructure as national companies.
Initial Usability and Navigation
The website’s navigation is straightforward. The main links like “About TyneAutos” are easily accessible, providing more context about the company. The design is responsive, adapting well to different screen sizes, which is crucial for mobile users who might be looking to scrap a car on the go. The language used is simple and direct, avoiding jargon, which makes it accessible to a broad audience. Kennet-leasing.co.uk Review
Transparency of Operations
They clearly state their licensed waste carrier status and license number, which is a major positive. This indicates compliance with environmental regulations set by bodies like the Environment Agency in the UK, ensuring that vehicles are disposed of responsibly. This level of transparency is commendable and crucial for a service dealing with waste. They also mention that “All DVLA paperwork is taken care of,” which is a significant convenience for sellers.
Tyneautos.co.uk Cons
While Tyneautos.co.uk offers a clear and valuable service, there are several areas where the website’s transparency and comprehensiveness could be enhanced, especially when compared to industry best practices for online businesses. For an online platform to be considered fully robust and trustworthy from a stringent ethical standpoint, it should provide a complete suite of legal and informational documentation.
Lack of Comprehensive Terms & Conditions
One of the most significant omissions on the Tyneautos.co.uk website is a clearly visible and comprehensive set of Terms & Conditions. In the digital age, a robust T&Cs document is fundamental for any online service.
- What it should cover: This document should detail the legal agreement between the customer and Tyneautos.co.uk. It would outline the scope of services, customer responsibilities, payment terms, collection procedures, cancellation policies (if applicable), disclaimers, and limitations of liability.
- Why it’s important: Without clear T&Cs, customers might not fully understand their rights or obligations, which can lead to disputes or misunderstandings. From an ethical perspective, providing full legal clarity is essential for fair dealings. For example, while they state “The price we say is the price we pay,” detailed terms would clarify what happens if a vehicle’s condition is misrepresented or changes post-quote.
Missing Privacy Policy
Another critical missing element is a dedicated Privacy Policy.
- What it should cover: A privacy policy explains how customer data (personal details, contact information) is collected, stored, used, and protected. It should also inform users about their rights regarding their data under regulations like the General Data Protection Regulation (GDPR) in the UK.
- Why it’s important: In an era of heightened data privacy concerns, the absence of a privacy policy can be a red flag. Customers are increasingly aware of their digital rights, and a transparent privacy policy builds trust by showing commitment to data protection. Even for a simple enquiry form, understanding how that data is managed is crucial.
No Clear Refund or Cancellation Policy
While scrapping a car doesn’t typically involve “refunds” in the traditional sense, clarity on how a confirmed collection might be cancelled or altered by either party would be beneficial. Sg-accounting.co.uk Review
- What it should cover: This section, often part of the T&Cs, would outline procedures if a customer needs to cancel a collection appointment, or if Tyneautos.co.uk needs to reschedule.
- Why it’s important: Setting clear expectations for changes or cancellations helps manage customer relationships and prevents potential frustration or confusion, particularly as they advertise “collection and payment within 2 hours,” implying a very swift process.
Limited Customer Service Information Beyond Contact Form
While a contact page is present, the website doesn’t offer alternative immediate support options like live chat, a dedicated FAQ section (beyond the brief “Good to know” points), or a detailed troubleshooting guide for common queries.
- What it should cover: A comprehensive customer service section would provide various channels for support, self-help resources, and clear response times.
- Why it’s important: In a fast-paced service environment, robust customer support options can significantly enhance user experience and address concerns quickly, reducing the need for direct contact for every minor query.
Absence of Detailed Company Information
Beyond being a “family-run business,” the website doesn’t provide granular details about the company’s registration, directors, or full registered address. While the licensed waste carrier number is excellent, further corporate transparency can enhance trust, especially for financial transactions.
- What it should cover: This would include company registration number, registered address, and potentially names of key personnel.
- Why it’s important: Such information allows customers to verify the business directly with Companies House in the UK, adding another layer of legitimacy and accountability.
In summary, while Tyneautos.co.uk seems to operate a legitimate and efficient service, its online presence could be significantly bolstered by adopting standard practices for legal and consumer protection documentation. These omissions, while common for smaller operations, detract from the overall “trusted website” impression and could be areas for improvement to elevate their online standing and user confidence.
Tyneautos.co.uk Alternatives
When it comes to ethically and practically managing the end-of-life or sale of a vehicle in the UK, there are several excellent alternatives to Tyneautos.co.uk. These options focus on providing transparent services, fair valuations, and often offer nationwide coverage, ensuring convenience and adherence to ethical business practices.
Professional Car Buying Services
These platforms simplify the process of selling your car, often providing instant valuations and collection services. They operate on clear terms and conditions, making them a reliable choice. Midlandsmotormarket.co.uk Review
- Webuyanycar.com: As one of the most prominent names in the UK, Webuyanycar offers a streamlined online valuation process. You input your car’s details, get an instant quote, and can then book an appointment at one of their many nationwide branches for inspection and final sale. Payment is typically fast, often within 24 hours. Their ethical practice lies in their transparent valuation process and regulated business operations.
- Motorway.co.uk: Motorway connects you with a network of verified dealers across the UK who bid on your car. This competitive bidding process can often lead to a higher sale price than direct buying services. The process is online, and once a deal is accepted, the dealer collects your car. Motorway prides itself on secure and efficient transactions, ensuring fair play between sellers and dealers.
- Carwow Sell Your Car: Similar to Motorway, Carwow allows you to sell your car to their network of trusted dealers. You provide your car’s details and photos, and dealers submit their best offers. It’s a convenient way to get multiple competitive bids without the hassle of private sales. Carwow’s ethical approach is based on transparency in offers and a secure selling environment.
Scrap and Salvage Networks
For vehicles truly at their end-of-life, these networks provide a compliant and often lucrative way to scrap your car. They ensure that vehicles are recycled responsibly, adhering to environmental regulations.
- Scrap Car Comparison: This platform allows you to compare quotes from multiple Authorised Treatment Facilities (ATFs) across the UK. You enter your postcode and car details, and they provide the best prices from their network. They facilitate free collection and ensure your vehicle is recycled legally. This promotes fair pricing and environmental responsibility by connecting you with legitimate recyclers.
- Remove My Car: Specialising in scrap vehicle removal, Remove My Car offers competitive prices and free collection services nationwide. They work with a network of licensed scrap yards to ensure proper disposal and DVLA paperwork handling. Their focus on efficiency and environmental compliance makes them a reliable choice.
Local Authorised Treatment Facilities (ATFs)
Directly contacting a local ATF is often the most direct and transparent method for scrapping a vehicle.
- Local Authorised Treatment Facility (ATF) Search: You can use the government’s official website or local directories to find an ATF near you. These facilities are licensed by the Environment Agency (or equivalent bodies in devolved nations) to depollute and dismantle end-of-life vehicles. Dealing directly often allows for immediate discussions about pricing and collection, promoting a clear and straightforward transaction. This approach supports local businesses and ensures strict adherence to environmental laws.
Private Sale Platforms
While more effort-intensive, selling privately can sometimes yield the highest return, especially for cars in good condition.
- AutoTrader / Gumtree: These platforms allow you to list your car for sale to individual buyers. You set your price, create your listing, and manage enquiries and viewings. While it requires more personal involvement, it offers the potential for higher profit. Ethically, a private sale relies on honest representation of the vehicle’s condition and clear communication between buyer and seller. Ensure all paperwork, such as the V5C (logbook), is correctly handled and payment is secured before handover.
Each of these alternatives offers a unique set of benefits, whether it’s convenience, competitive pricing, or direct control over the sale. The common thread among them is their commitment to providing clear services, adhering to regulations, and offering transparent processes, aligning with ethical business practices. Stones4gardens.co.uk Review
How to Get a Quote from Tyneautos.co.uk
Getting a quote from Tyneautos.co.uk is designed to be a straightforward process, primarily facilitated through their online enquiry system. Based on their homepage information, they aim to make it as hassle-free as possible for individuals looking to scrap or sell their vehicle.
Online Enquiry Form
The primary method for obtaining a quote is via their online enquiry form. While the full form isn’t explicitly detailed on the homepage, the general expectation for such services includes:
- Vehicle Details: You will need to provide information about your vehicle, such as its make, model, year of manufacture, and registration number. The more accurate and complete the information you provide, the more precise the initial quote will be.
- Condition of the Vehicle: Tyneautos.co.uk states they take cars in “any condition,” but it’s important to accurately describe the state of your vehicle (e.g., running, non-runner, stripped, damaged, missing parts like wheels or engine). This helps them provide an accurate valuation.
- Your Contact Information: You will need to provide your name, phone number, and email address so they can get in touch with your quote and to arrange collection.
- Location: As they serve the North East of England, your postcode or exact location will be necessary to confirm if you are within their free collection radius (15-mile radius of their business) and to calculate any potential collection fees beyond that.
Steps to Enquire:
- Locate the Enquiry Section: On the homepage, there’s a clear call to action: “Enquire online today to find out how much your scrap car is worth (up to £500) and arrange a collection… free of charge!” This indicates where you’ll likely find the form.
- Fill in Details Accurately: Take your time to provide all requested information about your vehicle’s specifications and condition. This is crucial for an accurate quote.
- Submit the Form: Once all details are entered, submit the enquiry.
- Await Contact: Tyneautos.co.uk states they “quote every car individually” and that “you will not get unnecessary phone calls or emails from numerous scrapyards.” This suggests a personalised response rather than an instant online valuation. They will then contact you with their best offer.
Providing Best Quote to Beat
Tyneautos.co.uk makes a bold claim: “tell us you best quote, we guarantee to beat it!” This suggests that if you have received a higher quote from another legitimate scrap dealer, you can present it to Tyneautos.co.uk, and they will endeavour to offer a better price.
- How to utilise this: When you submit your enquiry, or when they contact you with their initial quote, this would be the opportunity to inform them of any competing offers you’ve received. Be prepared to provide evidence of these quotes if requested.
Contacting Directly
While the online form is the primary method, direct contact via phone or email, if provided on their contact page, could also be an option for initial enquiries, especially for complex cases or specific questions not covered by the online form. However, the website prominently pushes the online enquiry for quotes. Coachman.co.uk Review
Tyneautos.co.uk Pricing
Tyneautos.co.uk adopts a direct and transparent approach to pricing for scrapping and selling vehicles, emphasising their commitment to offering competitive rates without hidden fees. They highlight two key aspects of their pricing model: the direct quote system and the maximum payout for scrap cars.
Direct Quote System
Unlike comparison websites, Tyneautos.co.uk states, “We are not a scrap car comparison website so no middlemen or hidden fees to pay. We quote every car individually.” This means:
- No Aggregators: You’re dealing directly with them, avoiding third-party commissions or variations in quotes from different buyers. This can often lead to a more stable and reliable offer.
- Individual Assessment: Each vehicle is assessed based on its specific make, model, condition, and market value. This personalised approach aims to provide a fair reflection of your car’s worth, rather than a generic rate based on vehicle weight or size.
- Guaranteed Price: Their bold claim, “The price we say is the price we pay,” suggests a strong commitment to honouring their initial quote, provided the vehicle’s condition was accurately represented during the enquiry. This eliminates the common frustration of price chipping upon collection.
Maximum Payout for Scrap Cars
For vehicles primarily destined for scrap, Tyneautos.co.uk advertises a clear maximum payout:
- Up to £500: “For every car that we come to pick up we pay you up to £500, depending on the make and model.” This provides a clear upper limit for what sellers can expect for scrap vehicles. It’s important to note the “up to” qualifier, as the actual price will depend heavily on the specific vehicle. Factors influencing this price typically include:
- Weight: Heavier vehicles often yield more scrap metal.
- Make and Model: Some cars have more valuable components or more sought-after parts for salvage.
- Market Price of Scrap Metal: The fluctuating global prices of steel, aluminium, and other metals significantly impact scrap values.
- Catalytic Converter Value: This component contains precious metals (platinum, palladium, rhodium) and can add significant value.
- Completeness: Whether the car is complete with all its parts, or stripped down.
Payment Methods
Tyneautos.co.uk offers flexibility in how they pay for your vehicle:
- Cash, Cheque, or Bank Transfer: “We can also pay cash for certain types of vehicle, all our recovery drivers are licensed waste carriers our no is CBDU226163… We can offer cash, cheque or bank transfer.” This range of options caters to different customer preferences and ensures a quick and convenient payment process.
- Same Day Payment: “Same day payment and free collection” is a strong selling point, providing immediate funds to the seller. “We guarantee to collect and pay for your scrap car within 2 hours,” further reinforces this commitment.
Free Collection
An important aspect of their pricing is the inclusion of free collection: Robertheath.co.uk Review
- Free Collection Within 15-Mile Radius: “We will come to a location of your choice and collect your car or van absolutely free within a 15-mile radius of our business.” This adds significant value, as collection fees can otherwise reduce the net amount received for a scrap car. For locations outside this radius, it is not explicitly stated whether a fee applies or if they simply do not cover those areas, which would be an important clarification.
Overall, Tyneautos.co.uk’s pricing model seems designed for simplicity and customer assurance, aiming to remove common anxieties about hidden costs and uncertain payouts when scrapping a car.
Tyneautos.co.uk vs. Other Car Scrapping Services
When evaluating Tyneautos.co.uk against other car scrapping and buying services in the UK, several differentiating factors emerge, particularly in their approach to pricing, service scope, and regional focus.
Regional vs. National Coverage
- Tyneautos.co.uk: Clearly operates with a strong regional focus, serving only the North-East of England (e.g., Newcastle, Gateshead, Sunderland, Durham). This allows them to offer highly localised services, potentially faster collection times (within 2 hours, as advertised), and a more personal, “family-run business” touch.
- National Competitors (e.g., Scrap Car Comparison, Webuyanycar.com, Motorway.co.uk): These services boast nationwide coverage, utilising extensive networks of branches, dealers, or Authorised Treatment Facilities (ATFs). This broad reach is a significant advantage for customers outside the North East, but it might mean less personalised service or slightly longer lead times for collection depending on local availability.
Direct Buyer vs. Comparison/Aggregator
- Tyneautos.co.uk: Positions itself as a direct buyer: “We are not a scrap car comparison website so no middlemen or hidden fees to pay. We quote every car individually.” This implies a direct transaction, potentially simplifying the process and avoiding multiple phone calls from various scrapyards.
- Comparison Services (e.g., Scrap Car Comparison): These are aggregators, providing quotes from multiple licensed ATFs. Their strength lies in offering a wide range of options, theoretically allowing the customer to pick the highest offer from a network of buyers.
- Direct Buyers (e.g., Webuyanycar.com): While national, they are also direct buyers, providing their own valuation and purchasing the car directly. Their model is often based on quick, high-volume transactions.
Pricing Model and Guarantees
- Tyneautos.co.uk: Offers a “price we say is the price we pay” guarantee and claims to “guarantee to beat” competitor quotes. This commitment to honouring initial quotes and offering competitive pricing is a strong selling point. They also clearly state an “up to £500” payout for scrap vehicles.
- National Buyers/Comparisons:
- Webuyanycar.com: Provides an instant online valuation but often reserves the right to adjust the price upon physical inspection due to vehicle condition discrepancies.
- Motorway/Carwow: Rely on competitive bidding from dealers, which can potentially lead to higher prices but is dependent on dealer demand and the quality of the car. The final price is usually firm once accepted.
- Scrap Car Comparison: Quotes are generally firm, but based on the scrap value, which fluctuates with global metal prices.
Payment Speed and Convenience
- Tyneautos.co.uk: Emphasises “same day payment” and “collection and payment within 2 hours,” which is remarkably fast and convenient for sellers in their service area. They offer cash, cheque, or bank transfer.
- National Competitors: Payment speeds vary. Webuyanycar.com typically processes payments within 24 hours (with an option for immediate payment for a fee). Other services often rely on bank transfers which can take 1-3 business days.
Online Presence and Information Transparency
- Tyneautos.co.uk: While clear about services, the website lacks comprehensive legal documents (T&Cs, Privacy Policy), which are standard for larger online operations.
- National Competitors: Generally feature robust and easily accessible legal documents, privacy policies, and detailed FAQs, reflecting a higher degree of corporate transparency and compliance. This is a significant difference in terms of digital trust infrastructure.
In summary, Tyneautos.co.uk stands out for its strong local focus, direct buying model, and exceptional speed of service and payment within its operational area. However, it trails larger national players in terms of broad geographical reach and the depth of its online legal and consumer information. For someone in the North East seeking a quick, no-nonsense scrap or sale, Tyneautos.co.uk presents a compelling option, but for nationwide reach or a more digitally comprehensive experience, the national alternatives might be preferred.
How to Cancel Tyneautos.co.uk Collection
Cancelling a collection with Tyneautos.co.uk, while not explicitly detailed in a dedicated “cancellation policy” section on their homepage, would likely follow standard business practices for service appointments. Given their emphasis on efficiency and customer service, the process should be straightforward, though prompt communication is key.
Understanding the Lack of Formal Cancellation Policy
As noted in the “Cons” section, Tyneautos.co.uk’s website currently lacks comprehensive Terms & Conditions or a dedicated cancellation policy. This means there isn’t a predefined set of steps or rules for cancelling an agreed-upon collection. However, their nature as a “family-run business” that values being “friendly and reliable” suggests they would be accommodating. Stickerapp.co.uk Review
Recommended Steps to Cancel a Collection
- Act Promptly: As Tyneautos.co.uk advertises “collection and payment within 2 hours,” their operations are clearly fast-paced. Therefore, the moment you decide to cancel or reschedule, you should contact them immediately. The more notice you provide, the better.
- Contact via Primary Communication Channel:
- Phone Call: This is likely the most effective and immediate way to cancel a collection, especially if it’s scheduled for the same day. Look for a phone number on their “Contact Us” page or in any communication you’ve received from them regarding your booking. A direct conversation ensures your message is received and acknowledged in real-time.
- Email: If a phone call isn’t possible, or for non-urgent cancellations with ample notice, sending an email through their contact form or to a provided email address is another option. Clearly state your intention to cancel, provide your vehicle details (make, model, registration), and the scheduled collection date/time. Request a confirmation of cancellation.
- Provide Necessary Details: When you contact them, be prepared to provide all relevant information that identifies your booking. This includes:
- Your full name
- The vehicle’s registration number
- The date and time the collection was scheduled
- Any reference number you might have received
- Confirm Cancellation: Always ask for confirmation of your cancellation, whether verbal (if by phone) or in writing (if by email). This protects you in case of any future misunderstandings.
What Happens if You Don’t Cancel?
Failing to cancel a scheduled collection could lead to:
- Wasted Time and Resources: Tyneautos.co.uk’s recovery drivers and vehicles would be dispatched unnecessarily, incurring fuel costs and losing time they could have spent on other jobs.
- Negative Impact on Relationship: While they might not levy a direct penalty given the absence of a cancellation policy, it could affect your ability to use their services in the future.
- Reputational Harm: For a local, family-run business, reputation is paramount. Uncommunicated cancellations can negatively impact their perception of reliability.
Given Tyneautos.co.uk’s stated commitment to customer satisfaction and efficiency, they would likely appreciate prompt notification of any changes to your collection plans. Clear and timely communication is always the best approach when needing to cancel or reschedule a service.
FAQ
What is Tyneautos.co.uk?
Tyneautos.co.uk is a family-run business based in the North East of England that specialises in scrapping and recycling vehicles, offering free collection and payment for old cars and vans.
Where does Tyneautos.co.uk operate?
Tyneautos.co.uk primarily operates within the North East of England, covering areas such as Newcastle, Gateshead, Sunderland, Durham, Washington, Darlington, Ashington, Blyth, and Hexham.
What types of vehicles does Tyneautos.co.uk accept?
They accept any car in any condition, including those with or without engines, stripped or whole cars, and with or without wheels. They also buy cars for sale. Cooperstortford.co.uk Review
How much can I get for my scrap car from Tyneautos.co.uk?
You can get up to £500 for your scrap car, depending on its make, model, and condition.
How does Tyneautos.co.uk pay for vehicles?
Tyneautos.co.uk can pay via cash for certain vehicle types, cheque, or bank transfer.
Is collection free with Tyneautos.co.uk?
Yes, collection is absolutely free within a 15-mile radius of their business location in Gateshead.
How quickly does Tyneautos.co.uk collect vehicles and pay?
They guarantee to collect and pay for your scrap car within 2 hours in their service area, and often offer same-day collection.
Does Tyneautos.co.uk handle DVLA paperwork?
Yes, Tyneautos.co.uk handles all DVLA paperwork, notifying the DVLA before they leave with your vehicle. Inghams.co.uk Review
Is Tyneautos.co.uk a licensed waste carrier?
Yes, all of their recovery drivers are licensed waste carriers, and their license number is CBDU226163.
What if I have a better quote from another company?
Tyneautos.co.uk states, “tell us you best quote, we guarantee to beat it!” suggesting they will try to offer a more competitive price.
Does Tyneautos.co.uk have hidden fees?
No, they explicitly state, “no middlemen or hidden fees to pay,” and “The price we say is the price we pay.”
How do I get a quote from Tyneautos.co.uk?
You can get a quote by enquiring online through their website, providing details about your vehicle and contact information.
What are Tyneautos.co.uk’s operating hours for vehicle retrieval?
Vehicle retrieval is available on Tyneside between 8 am – 8 pm, 7 days a week. Swiftimmigration.co.uk Review
Can Tyneautos.co.uk collect vehicles on the same day?
Yes, they can often arrange to retrieve your car on the very same day at no extra cost.
Does Tyneautos.co.uk sell vehicle parts?
The website primarily focuses on scrapping and buying vehicles; it does not explicitly state that they sell parts.
Is Tyneautos.co.uk suitable for selling a running car, not just a scrap car?
Yes, they also buy cars for sale, and you can leave details on their contact page for a valuation.
What information do I need to provide for a car for sale?
For a car for sale, you should provide details such as Tax, MOT, Condition, Year, and Price on their contact page.
What security measures does Tyneautos.co.uk have regarding customer data?
The website does not explicitly detail a privacy policy, which means information on their data handling and security measures is not readily available on the homepage. Steer.co.uk Review
How does Tyneautos.co.uk ensure ethical disposal of vehicles?
As licensed waste carriers (CBDU226163), they are legally obligated to follow regulations for the environmentally responsible depollution and recycling of end-of-life vehicles.
How can I contact Tyneautos.co.uk for support or to cancel a collection?
While not explicitly detailed on the homepage, you would typically contact them via phone or email, likely found on their dedicated “Contact Us” page, to discuss support queries or cancel a scheduled collection. Prompt communication is recommended.
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