Pimlicoplumbers.com Review

Based on looking at the website, Pimlicoplumbers.com appears to be a legitimate and comprehensive service provider for various home and commercial property maintenance needs in London.

The site provides a vast array of services, from plumbing and heating to electrical work, drainage, carpentry, roofing, air conditioning, building, bathrooms, and even general handyman services.

The website emphasizes 24/7 availability, transparent pricing, and a strong track record spanning over 45 years.

While the site is highly detailed and professional, the absence of publicly displayed pricing structures or clear estimates for typical jobs on the main service pages could be a point of consideration for users accustomed to immediate cost transparency.

Overall Review Summary:

• Website Professionalism: High
• Service Clarity: Excellent, with detailed descriptions for each service category.
• Transparency: Good, with upfront estimates mentioned, though no public pricing.
• Customer Testimonials: Abundant and positive, linked to Trustpilot.
• Contact Information: Clear 24/7 phone number prominently displayed.
• Service Area: Clearly defined as London boroughs.
• Ethical Considerations Islamic Perspective: The services offered plumbing, heating, electrical, general home maintenance are inherently permissible and beneficial. There are no elements on the website that suggest engagement in forbidden categories or activities. The focus is on providing essential, ethical services.

The site exudes a sense of established credibility, showcasing its long history since 1979 and significant growth, including a large fleet of vans and numerous executed jobs.

They highlight a commitment to customer service with a 1-hour response time for emergencies where possible.

The “Why choose us” section effectively outlines their key selling points, reinforcing trust and reliability.

However, for a user looking for a quick estimate without calling, the lack of an immediate pricing guide might be a slight hurdle.

Nonetheless, the overall presentation suggests a well-run, professional operation focused on property maintenance.

Here are seven ethical alternatives for home maintenance services that are widely available and adhere to ethical standards:

• Local Licensed Plumbers

  

  • Key Features: Specialized expertise in plumbing issues, emergency services, leak detection, pipe repair, and installation.
  • Average Price: Varies significantly by region and specific job e.g., £50-£150/hour or fixed rates for common tasks.
  • Pros: Highly skilled in their niche, quick response for emergencies, often part of local, reputable businesses.
  • Cons: Can be expensive, availability may vary by location.

• Certified Electricians

  • Key Features: Handles electrical installations, repairs, wiring issues, circuit breaker problems, and safety inspections.
  • Average Price: Typically £40-£100/hour depending on complexity and location.
  • Pros: Ensures electrical safety and compliance, highly trained, essential for complex electrical work.
  • Cons: Can be costly, requires specialized tools and knowledge.

• HVAC Technicians

  • Key Features: Specializes in heating, ventilation, and air conditioning systems. includes installation, maintenance, and repair of boilers, furnaces, and AC units.
  • Average Price: £60-£120/hour for service, installations are project-based.
  • Pros: Critical for climate control systems, improves energy efficiency, prevents costly breakdowns.
  • Cons: Services can be seasonal and in high demand, leading to wait times. parts can be expensive.

• General Handyman Services

  • Key Features: Offers a broad range of minor repairs and maintenance tasks around the home, such as fixing leaky faucets, hanging shelves, painting touch-ups, and small carpentry jobs.
  • Average Price: £25-£75/hour or fixed rates for small jobs.
  • Pros: Versatile and cost-effective for multiple small tasks, convenient for homeowners without specific trade skills.
  • Cons: May not handle complex or specialized work, quality can vary greatly between providers.

• Professional Cleaning Services

  • Key Features: Deep cleaning, regular maintenance cleaning, post-renovation cleaning, and specialized cleaning e.g., carpet, window.
  • Average Price: £20-£50/hour per cleaner, or fixed rates for specific services.
  • Pros: Saves time and effort, ensures thorough cleanliness, can improve indoor air quality.
  • Cons: Recurring cost, requires trust in service providers.

• Landscaping and Garden Maintenance

  • Key Features: Lawn mowing, gardening, pruning, planting, irrigation system maintenance, and outdoor clean-up.
  • Average Price: £30-£70/hour or monthly service packages.
  • Pros: Enhances curb appeal, maintains property value, creates pleasant outdoor spaces.
  • Cons: Seasonal demand, ongoing cost, weather-dependent.

• Roofing Contractors

  • Key Features: Roof inspection, repair, replacement, gutter maintenance, and flashing repair.
  • Average Price: Highly variable, from £200 for minor repairs to £5,000+ for full replacements.
  • Pros: Protects the entire home structure, essential for weatherproofing, specialized expertise.
  • Cons: Can be very expensive, finding reputable contractors can be challenging, weather can delay work.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Pimlicoplumbers.com Review & First Look

Based on a thorough examination of Pimlicoplumbers.com, the website immediately presents itself as a robust and well-established service provider for property maintenance in London.

The layout is clean, professional, and intuitive, guiding users through a wide array of services with clear navigation.

The site leverages a strong brand identity, emphasizing its 45-year history, which immediately instills a sense of trust and longevity.

Initial Impressions and User Experience

Upon landing on the homepage, visitors are greeted with a prominent banner highlighting a 10% off boiler service offer, demonstrating an active marketing strategy.

The primary navigation is comprehensive, categorizing services into logical sections like Plumbing, Heating, Electrics, Drains, Carpentry, Roofing, Air Con, Building, Bathrooms, Handyman, and Commercial.

This detailed categorization suggests a deep specialization across various trades, rather than a generic handyman approach.

• Visual Appeal: The website uses a consistent blue and white color scheme, which is visually appealing and professional. High-quality images are used to illustrate services, enhancing the user experience.
• Ease of Navigation: The main menu and sub-menus are well-organized, allowing users to quickly find specific services. The “Go Back” option within sub-menus is a thoughtful touch for user convenience.
• Mobile Responsiveness: While not explicitly tested on a device, the clean design and logical structure imply a responsive design, critical for modern web users.
• Call to Action: Prominent “Book Now” buttons and a clear 24/7 emergency contact number 020 8108 0808 are strategically placed, making it easy for users to initiate service requests.

Key Information Displayed

The homepage does an excellent job of conveying essential information without overwhelming the user.

It highlights key differentiators such as 24/7 availability, clear and upfront pricing, and a 1-hour emergency response time.

The inclusion of a Trustpilot rating link prominently displayed near the top further builds credibility.

• Availability: “24 Hrs & Emergencies 020 8108 0808” is immediately visible.
• Pricing Philosophy: “Clear & upfront pricing” is stated, though specific price lists are not publicly available on the main pages. This approach aligns with many service industries where job complexity dictates pricing.
• Longevity: “Trusted for over 45 years” is a strong selling point.
• Response Time: “1hr response time” for emergencies, wherever possible.

The initial impression is that Pimlicoplumbers.com is a highly organized, customer-focused enterprise that understands the value of immediate accessibility and transparency in service delivery. Retrievalxpert.com Review

Pimlicoplumbers.com Services Breakdown

Pimlicoplumbers.com offers an extensive portfolio of services, categorized meticulously to cover nearly every aspect of property maintenance and improvement.

This breadth of offerings suggests a one-stop-shop approach, which can be highly convenient for both residential and commercial clients in London. Let’s dive into the core service categories.

Plumbing Services

The plumbing section is comprehensive, addressing everything from urgent leaks to significant installations.

This range indicates a capacity to handle both minor repairs and major projects.

• Emergency Plumber Service: A crucial offering for unexpected issues, emphasizing rapid response.
• Plumbing Installation: Covers new system setups, replacements, and upgrades.
• Plumbing Repairs: Addresses common problems like leaks, burst pipes, and faulty fixtures.
• Damp & Leak Detection: Specialized service for identifying hidden water damage, vital for preventing structural issues.
• Drain Blockages: Essential for resolving common household and commercial drain issues.
• Pre-Purchase Plumbing Survey: A valuable service for prospective property buyers to assess existing plumbing conditions.

Heating Services

Heating is a critical service, especially in colder climates.

Pimlico Plumbers positions itself as a specialist in this domain, covering a wide range of heating solutions.

• Emergency Heating Engineers: For critical heating system failures.
• Emergency Boiler Repairs: A specific, high-demand service for homeowners.
• Boiler Engineers & Services: Comprehensive boiler maintenance, repair, and installation.
• Central Heating Installation & Service: For setting up new systems or maintaining existing ones.
• Central Heating Repairs & Survey: Troubleshooting and assessment of heating system health.

Electrical Services

Electrical work requires certified professionals for safety and compliance.

Pimlico Plumbers highlights its adherence to standards with services like NICEIC accreditation.

• Emergency Electrical Services: For power outages, faulty wiring, or other critical electrical problems.
• Electrical Installation Condition Reports EICR: Essential for property safety assessments, especially for landlords.
• Electrical Installations & Repairs: Covers everything from new sockets to lighting systems and fault finding.
• NICEIC: Membership with the National Inspection Council for Electrical Installation Contracting is a key indicator of quality and safety standards.

Other Key Services

Beyond the core mechanical trades, Pimlico Plumbers extends its expertise into several other specialized areas, showcasing a truly holistic property maintenance approach. Budgetmagic.eu Review

• Drains: From blocked drains to CCTV surveys and full drain repairs.
• Carpentry: Doors, flooring, windows, and staircase work – covering essential structural and aesthetic woodwork.
• Roofing: Emergency repairs, flat roofs, new installations, and guttering – critical for property integrity.
• Air Con: Installation, maintenance, and repair of air conditioning units.
• Building & Bathrooms: Comprehensive building maintenance, painting, decorating, tiling, plastering, and full bathroom fitting and repair services.
• Appliances: Installation, repairs, and even collection & disposal.
• Handyman & Commercial Services: Catering to general property upkeep and tailored solutions for businesses.

This extensive service list positions Pimlico Plumbers as a robust solution for a wide range of property needs, reducing the hassle of finding multiple contractors for different jobs.

The inclusion of commercial services further diversifies their client base and demonstrates their capacity for larger-scale projects.

Pimlicoplumbers.com Pros & Cons

When evaluating any service provider, it’s crucial to weigh their strengths against potential weaknesses.

For Pimlicoplumbers.com, a detailed look reveals several significant advantages, alongside some areas where a user might need to consider their priorities.

Pros of Pimlicoplumbers.com

Pimlicoplumbers.com presents a compelling case for its services, primarily through its emphasis on reliability, extensive experience, and comprehensive offerings.

• 24/7 Availability: This is a standout feature, especially for emergencies. Knowing that a team is available around the clock, every day of the week, provides immense peace of mind for property owners facing unexpected issues.
  • Data Point: “Our call centre is always open to assist you… at any time day or night.”
• Rapid Emergency Response: The stated aim to respond to emergency call-outs within an hour subject to availability is a significant advantage, potentially minimizing damage and disruption.
  • Data Point: “We respond to your call and attend your service within the hour wherever possible.”
• Transparent and Upfront Pricing Process: While not explicitly listing prices, the commitment to “clear & upfront pricing” and providing “up front estimates and give quotes to explain the cost” builds trust. This implies no hidden fees, a common concern in service industries.
• Extensive Service Range: Offering everything from plumbing and heating to carpentry, roofing, and electrical work means customers can rely on a single provider for multiple needs, simplifying property management. This breadth of services is truly impressive.
• Long-Standing Reputation: With over 45 years in operation, Pimlico Plumbers has a deep history and established presence in London. This longevity speaks volumes about their stability and ability to adapt.
  • Data Point: “Trusted for over 45 years,” with their history timeline detailing growth from 1979 to 2021.
• Strong Customer Testimonials: The website features numerous positive reviews from Trustpilot, indicating high customer satisfaction with their professionalism, efficiency, and quality of work. This social proof is powerful.
  • Example Quotes: “Highly professional approach,” “The engineer was very experienced and sorted out the issues very soon,” “Quality craftsmanship and great customer service.”
• Professional and Well-Organized Website: The site is easy to navigate, visually appealing, and provides clear, detailed information about all services, which enhances the user experience.
• Dedicated Commercial Services: Catering specifically to businesses demonstrates their capacity and expertise for larger, more complex commercial property needs.

Cons of Pimlicoplumbers.com

While the advantages are clear, potential users might identify a few areas for consideration, particularly regarding pricing and service scope.

• Lack of Publicly Displayed Pricing: The most notable “con” is the absence of any indicative pricing on the website. While they promise “upfront estimates,” potential customers cannot get a rough idea of costs before making an inquiry. This can be a deterrent for those who prefer to compare prices quickly online.
  • User Expectation: Many modern consumers expect at least a starting rate or a typical range for common services.
• London-Specific Service Area: Their services are strictly confined to major boroughs in London. This is not a “con” for London residents but means the service is unavailable to a vast majority of potential customers outside the defined geographic zone.
  • Geographical Limitation: “We serve all the major boroughs in London.”
• Perceived High Cost Based on Testimonials: While the website states competitive pricing, several customer testimonials indirectly suggest that the service is “not cheap,” “quite pricey,” or “more expensive but work completed is very professional.” This might indicate that their premium service comes with a premium price tag, which might not suit all budgets.
  • Customer Feedback: “It’s not cheap, but you get real peace of mind with the work done,” “Quite pricey but a no fuss experience so very worth it,” “More expensive but work completed is very professional and reliable.” This isn’t a direct “con” from the website’s perspective, but it’s an important insight for potential customers.

In summary, Pimlicoplumbers.com offers a premium, reliable, and comprehensive service, ideal for those who prioritize quality, rapid response, and convenience, and are comfortable with getting a quote after an initial inquiry.

Pimlicoplumbers.com Alternatives

When considering home and commercial maintenance, exploring alternatives is always a smart move. Laurageller.com Review

While Pimlicoplumbers.com offers a robust suite of services, geographical limitations and service preferences might lead individuals to seek other reputable options.

Here, we outline various categories of alternatives, emphasizing their unique strengths and how they might serve different needs.

Local Independent Tradespeople

Often, the most direct alternative to a large service company is a local independent plumber, electrician, or carpenter.

These individuals or small teams are usually highly specialized and can offer personalized service.

• Pros:
  • Personalized Service: You often deal directly with the tradesperson, fostering better communication.
  • Flexibility: May offer more flexible scheduling or tailored solutions.
  • Cost-Effectiveness: Often have lower overheads, potentially leading to more competitive pricing for specific jobs.
  • Community Focus: More likely to build long-term relationships within a local community.
• Cons:
  • Limited Scope: Typically specialize in one or two trades, requiring you to source multiple contractors for different jobs.
  • Availability: May have less capacity for emergency 24/7 services compared to larger firms.
  • Insurance/Guarantees: Always verify their insurance and guarantees for peace of mind.
  • Discovery: Finding a truly reputable independent tradesperson often relies on word-of-mouth or online reviews.

Online Platform Aggregators

Platforms like Checkatrade, TrustATrader, and Rated People act as directories where homeowners can find local tradespeople, read reviews, and request quotes. While not direct service providers themselves, they connect you with a network of alternatives.

*   Vast Choice: Access to a large database of various tradespeople in your area.
*   Review-Driven: User reviews and ratings help in selecting reliable contractors.
*   Convenience: Simplifies the process of getting multiple quotes for a job.
*   Verification: Many platforms conduct background checks or verify qualifications.
*   Quality Variance: While reviews help, quality can still vary significantly between individual contractors listed.
*   Platform Fees: Some platforms might charge a small fee for posting a job, or contractors might factor platform costs into their pricing.
*   No Direct Oversight: The platform doesn't directly manage the work. issues must be resolved with the individual tradesperson.

National Service Chains

Larger, often national, service chains that operate across multiple cities or regions can be an alternative, particularly if you need consistency across different properties or are outside London.

These often have a more corporate structure similar to Pimlico Plumbers.

*   Brand Recognition & Consistency: Often come with a recognized brand and standardized service quality.
*   Broader Geographic Reach: Available in many areas beyond London.
*   Dedicated Customer Service: Usually have professional call centers and support structures.
*   Guarantees: More likely to offer robust service guarantees and warranties.
*   Less Personalized: Interactions might feel more transactional.
*   Potentially Higher Costs: Larger overheads can sometimes lead to higher pricing.
*   Bureaucracy: May involve more steps or layers of communication.

Specialized Niche Companies

Instead of a multi-service provider, you might opt for companies that specialize intensely in one area, such as a dedicated boiler repair company, an electrical installation firm, or a specific roofing contractor.

*   Deep Expertise: Their singular focus often means unparalleled knowledge and skill in their specific field.
*   Advanced Equipment: More likely to invest in the latest specialized tools and technology for their niche.
*   Limited Scope: You'll need to find different specialists for each type of job.
*   Coordination: Managing multiple contractors for a larger project can be more complex.

When choosing an alternative, always verify licenses, insurance, read reviews, and obtain multiple quotes to ensure you find the best fit for your specific needs and budget. Kindpatches.com Review

The key is to seek transparency, professionalism, and a track record of reliable service, whether from a large firm or an independent specialist.

Understanding Pimlicoplumbers.com Pricing

One of the most frequently asked questions about any service provider is “How much does it cost?” While Pimlicoplumbers.com clearly states their commitment to “clear & upfront pricing,” they do not publish a public price list on their website.

This approach is common in the service industry, especially for complex jobs where a diagnosis or site visit is often required before an accurate quote can be given.

The Pricing Philosophy

Pimlico Plumbers emphasizes a transparent pricing process rather than a fixed menu of prices. Their website states:

• “We have a transparent pricing system.”
• “Provide up front estimates and give quotes to explain the cost of our services.”

This means that instead of a generalized hourly rate or a flat fee for a specific service like “fixing a leaky tap,” they prefer to assess the job first.

This approach can be beneficial for both the customer and the service provider:

• For the Customer: It aims to eliminate hidden costs or unexpected charges. Once a quote is provided and agreed upon, that’s typically the final price, assuming no unforeseen complications arise during the work.
• For the Provider: It allows them to accurately factor in the complexity of the job, the parts required, the time estimated, and the specific expertise needed, ensuring fair compensation for their highly skilled tradespeople.

How to Get a Quote

To understand the cost of a service from Pimlico Plumbers, you would need to:

1. Contact Them: The primary method is to call their 24/7 booking line 020 8108 0808.
2. Describe Your Issue: Provide as much detail as possible about the problem or service you require.
3. Arrange a Visit: For many services, especially repairs or installations, an engineer would likely need to visit your property to properly assess the scope of work.
4. Receive an Estimate: After the assessment, a detailed quote would be provided before any work commences.

Factors Influencing Pricing

While specific numbers aren’t visible, several factors typically influence the cost of plumbing, heating, electrical, and other home services:

• Type of Service: Emergency call-outs often incur higher rates than scheduled maintenance. Complex installations will cost more than simple repairs.
• Time of Service: While Pimlico Plumbers states “no extra charge on the weekends,” premium rates might apply for out-of-hours emergency services that extend into late nights or public holidays, although their statement suggests they aim to keep it consistent.
• Complexity of the Job: A simple faucet replacement is vastly different from re-piping an entire house or installing a new central heating system.
• Parts and Materials: The cost of any necessary components, from a new boiler to specific plumbing fixtures, will be added to the labor cost.
• Engineer’s Expertise: Highly specialized tradespeople e.g., boiler engineers for complex issues might command different rates.
• Location within London: While they cover all major boroughs, access and travel time within certain zones might subtly influence pricing, though this is less common for large, established firms.

Is It Expensive?

Based on customer testimonials found on their website and Trustpilot, several clients mention that Pimlico Plumbers is “not cheap,” “quite pricey,” or “more expensive” compared to other options. Oliviae.com Review

However, these same testimonials consistently follow up by saying the cost is “worth it” due to the high quality of work, professionalism, efficiency, and peace of mind provided.

• Customer Quote Example 1: “It’s not cheap, but you get real peace of mind with the work done.”
• Customer Quote Example 2: “Quite pricey but a no fuss experience so very worth it.”
• Customer Quote Example 3: “More expensive but work completed is very professional and reliable.”

This suggests that Pimlico Plumbers operates on a premium service model, where customers pay for reliability, rapid response, certified expertise, and a high standard of finish.

For many, the value derived from preventing further damage, ensuring safety, and receiving a guaranteed service outweighs the initial cost.

Therefore, while direct pricing isn’t available, the implication is that they are positioned at the higher end of the market, justified by their perceived quality and efficiency.

Pimlicoplumbers.com vs. Competitors

However, numerous other companies and business models offer similar or complementary services.

Understanding how Pimlico Plumbers compares to its competitors can help potential clients make an informed choice.

vs. Local Independent Tradespeople

• Pimlico Plumbers: Offers a vast array of services under one roof, 24/7 availability, standardized professionalism, and a long-standing brand.
• Local Independents: Often highly specialized in one or two trades e.g., just plumbing or just electrical, potentially more personalized service, and sometimes lower costs due to less overhead. However, emergency availability can be limited, and vetting individual tradespeople for quality and reliability requires more effort from the client. They might also lack the sophisticated booking systems or centralized customer service of a larger firm.

vs. Other Large Multi-Service Companies e.g., British Gas HomeCare, Dyno-Rod

• Pimlico Plumbers: Known for its immediate response, transparent upfront quoting after assessment, and a wide array of non-emergency services carpentry, roofing, building. Their strength is in being a holistic property maintenance provider.
• British Gas HomeCare: Primarily focuses on boiler and central heating cover, often through annual contracts. While they offer emergency repair, their model is more about preventative maintenance and insurance-like cover. Dyno-Rod specializes heavily in drainage and plumbing. These larger entities often have robust systems and guarantees but might be less flexible or responsive for diverse, non-contractual, immediate property needs outside their core specializations. They also tend to have national coverage, whereas Pimlico is London-specific.

vs. Online Service Platforms e.g., Checkatrade, Rated People, MyBuilder

• Pimlico Plumbers: Provides direct service with their own employed, vetted tradespeople. This ensures a consistent quality and accountability under one brand.
• Online Platforms: Act as intermediaries, connecting customers with a network of individual tradespeople or small companies.
  • Pros of Platforms: Offer choice, competitive quotes by getting multiple bids, and user reviews to guide selection.
  • Cons of Platforms: Quality can vary widely as the platform doesn’t directly manage the tradesperson’s work. The responsibility for vetting and managing the chosen contractor largely falls on the customer. Issues typically need to be resolved directly with the individual contractor, not the platform itself. There’s also no guarantee of 24/7 emergency availability from every listed professional.

Key Differentiators for Pimlico Plumbers

1. Integrated Service Model: Pimlico Plumbers truly excels in offering a comprehensive range of services. Unlike most competitors who specialize in one area e.g., just boilers or just drains, Pimlico can address plumbing, heating, electrical, drainage, carpentry, roofing, and general building needs under a single operational umbrella. This is a significant convenience for property owners.
2. Emergency Focus and Response Time: Their 24/7 availability and stated 1-hour emergency response aim are a major competitive advantage, particularly for urgent issues where time is critical. This level of responsiveness is hard for smaller outfits to match.
3. Brand Trust and History: With over 45 years in London, they have built a formidable reputation. This long history, coupled with strong Trustpilot reviews, provides a level of trust that newer or smaller companies often struggle to achieve.
4. Professionalism and Standards: The website consistently highlights professional tradespeople and adherence to high standards e.g., NICEIC for electrical work. This suggests a strong internal quality control system.

In essence, Pimlicoplumbers.com positions itself as a premium, comprehensive, and highly reliable service provider.

Its competitive edge lies in its integrated service offering, rapid response for emergencies, and a strong, trusted brand built over decades.

While its pricing may be on the higher side compared to independent contractors, customers are seemingly paying for convenience, professionalism, and peace of mind. Bolsovercruiseclub.com Review

How to Book Services with Pimlicoplumbers.com

Booking a service with Pimlicoplumbers.com is designed to be straightforward and accessible, primarily leveraging direct communication channels given the nature of their services, especially emergencies.

The process focuses on ensuring immediate response and clear understanding of the customer’s needs.

The Primary Booking Method: Phone Call

The most emphasized and efficient way to book any service, particularly for emergencies, is by calling their dedicated 24/7 phone line.

1. Call the Emergency Line: The number 020 8108 0808 is prominently displayed across the website, including the header, footer, and call-to-action buttons.
2. Describe Your Need: When you call, their London-based call centre team will guide you through the process. Be prepared to explain the nature of your issue e.g., “burst pipe,” “boiler not working,” “blocked drain”.
3. Provide Location Details: You’ll need to confirm your address in London so they can determine engineer availability in your borough.
4. Receive Initial Advice/Booking Confirmation: The friendly team can often provide initial advice and will then confirm the booking, including an estimated arrival time for emergency call-outs aiming for within an hour where possible.

Why Phone First?

For services like plumbing, heating, and electrical work, especially emergencies, a direct phone conversation allows for:

• Immediate Assessment: Call centre staff can quickly gauge the urgency and nature of the problem.
• Real-time Availability Check: They can check the availability of suitable engineers in your area in real-time.
• Quick Dispatch: For critical issues, dispatching an engineer without delay is paramount.

Online Booking Request Form For Non-Emergencies

While a phone call is prioritized for urgent matters, the website also offers an online form for service requests, although it’s presented as an alternative for those who “Can’t call us?”. This form is likely more suited for non-emergency bookings or inquiries.

1. Navigate to the Booking Section: The website has a “Make a Booking” section, often found via a link in the footer or directly accessible from the homepage.
2. Fill Out the Form: The form typically asks for:
   • Your Name
   • Contact Information phone, email
   • Address
   • Details of the service required e.g., description of the issue, preferred time/date.
3. Submit Request: Once submitted, you would likely receive a confirmation that your request has been received, and a team member would get back to you to confirm details or arrange a visit.

Process Outline:

Pimlico Plumbers highlights their “45 year tried and trusted process” for booking and service delivery:

1. Contact Us 24/7: Initiate contact via phone.
2. 1 Hour Response: Aim for emergency response within an hour.
3. Issue, Sorted: Engineers arrive on site to diagnose and commence work.
4. Problem, Solved: Completion of work, leaving the site clean and tidy.

This transparent process helps manage customer expectations and outlines the steps from initial contact to resolution. Calibrite.com Review

The strong emphasis on 24/7 direct phone contact reinforces their commitment to immediate and effective service delivery for all property maintenance needs.

Pimlicoplumbers.com’s Commitment to Quality and History

Pimlicoplumbers.com prides itself on a deep-rooted history and an unwavering commitment to quality service, factors that are prominently showcased across their website.

This focus on heritage and high standards aims to instill confidence and differentiate them in a crowded market.

A Rich History Spanning Over 45 Years

• 1979: The Birth of Pimlico: Starting with a single van and a bag of tools, focusing on the Pimlico area. The ambition was clear from the outset: “to change the public perception of plumbing and build a reputation.”
• 2000: New 30,000 sqft HQ: Marks significant growth, with a high-tech call centre, workshops, and facilities. This expansion is a testament to their scaling operations. At this point, they had 82 engineers.
• 2004: Oldest Worker in the UK: The hiring of Buster at 98 years old, who later ran the London Marathon at 101, created a publicity stir, showcasing a unique and human side to the company. Engineers: 94.
• 2006: First Female Plumbers: A progressive step towards diversifying the industry and catering to customer preferences, particularly mothers and the elderly. Engineers: 102.
• 2008: Apprentices Join the Ranks: A commitment to fostering new talent and ensuring the continuity of skilled tradespeople, reflecting a long-term vision for the industry. Engineers: 124.
• 2017: 250th Van Hits the Road: Illustrates rapid expansion and significant investment in their fleet to meet increasing demand. Engineers: 160.
• 2021: Joins the Neighbourly® Family: This acquisition by a larger family of brands signifies further expansion and alignment with a broader network focused on customer experience. Engineers: 210.

This historical account provides a strong foundation for trust, showing consistent growth, adaptation, and a proactive approach to industry changes.

Unwavering Commitment to Quality

Beyond history, Pimlicoplumbers.com emphasizes several aspects that underpin their quality promise:

• Skilled Tradespeople: The website repeatedly highlights that their “specialist tradespeople have the skills and knowhow to help.” Testimonials reinforce this, with clients praising engineers for being “highly professional,” “very experienced,” and “expert.”
• Professionalism: They mention a focus on professionalism in every interaction, from call centre staff to on-site engineers. This includes maintaining tidiness during work, protecting property, and clear communication.
  • Customer Quote: “Their workers are always polite, friendly, and considerate. They take care of your property and belongings e.g. taking their shoes off in the house, covering/protecting surfaces, and cleaning after the job.”
• Customer-Centric Approach: The “Why choose us” section outlines key principles:
  • Clear & upfront pricing: Ensuring transparency in costs.
  • 1hr response time: For emergencies, showcasing their dedication to urgent needs.
  • 24/7 availability: Highlighting constant support.
• Accreditations and Standards: While not exhaustive, mentioning “NICEIC Appliances” under electrical services implies adherence to recognized industry standards, which is crucial for safety and quality assurance.
• “Problem, Solved” Philosophy: The final step in their process states, “We cover every part of property maintenance and leave your home clean and tidy.” This attention to detail and commitment to a complete resolution underscores their dedication to customer satisfaction.

The combination of a rich, verifiable history with clear declarations of quality standards and positive customer feedback builds a strong case for Pimlicoplumbers.com as a reliable and professional service provider in London.

FAQ

What services does Pimlicoplumbers.com offer?

Pimlicoplumbers.com offers a comprehensive range of property maintenance services including plumbing, heating, electrical, drains, carpentry, roofing, air conditioning, general building work, bathroom fitting, appliance services, and handyman services, catering to both residential and commercial clients in London.

Is Pimlicoplumbers.com available 24/7?

Yes, Pimlicoplumbers.com explicitly states that their call centre is open 24 hours a day, 7 days a week, to assist with property services, maintenance enquiries, and emergencies. Robertolabs.com Review

How quickly does Pimlicoplumbers.com respond to emergencies?

Pimlicoplumbers.com aims to respond to emergency call-outs within an hour, wherever possible and subject to availability.

Does Pimlicoplumbers.com provide upfront pricing?

Yes, Pimlicoplumbers.com states they have a transparent pricing system and provide upfront estimates and quotes to explain the cost of their services before any work begins.

Does Pimlicoplumbers.com serve areas outside of London?

No, Pimlicoplumbers.com explicitly states that they serve all the major boroughs in London and their services are focused geographically within the London area.

How long has Pimlicoplumbers.com been in business?

Pimlicoplumbers.com has been in business for over 45 years, having started in 1979.

Can I book a service online with Pimlicoplumbers.com?

While Pimlicoplumbers.com prioritizes phone calls for immediate service and emergencies, they do offer an online form for service requests if you are unable to call.

Are the plumbers and engineers at Pimlicoplumbers.com certified?

Pimlicoplumbers.com emphasizes that their tradespeople are specialist, skilled, and professional.

For electrical services, they highlight their adherence to NICEIC standards, indicating certified professionals.

Does Pimlicoplumbers.com offer any discounts or special offers?

Yes, the website prominently displays offers, such as a 10% discount on boiler services.

It’s advisable to check their homepage or inquire about current promotions.

What types of heating services does Pimlicoplumbers.com provide?

Heating services include emergency heating engineers, emergency boiler repairs, boiler engineers and services, central heating installation, service, repairs, and surveys. Ryscompetitions.com Review

Does Pimlicoplumbers.com handle commercial properties?

Yes, Pimlicoplumbers.com has a dedicated commercial services section, offering commercial drain services, electrician services, heating services, and plumbing services.

How can I verify the legitimacy of Pimlicoplumbers.com?

The website provides extensive customer testimonials linked to Trustpilot, a well-known review platform, and details their 45-year history and growth, which collectively support their legitimacy.

What is the process for a service call with Pimlicoplumbers.com?

The process involves contacting them 24/7, an aim for a 1-hour emergency response, engineers arriving on-site to resolve issues, and leaving the home clean and tidy upon completion.

Can Pimlicoplumbers.com assist with damp and leak detection?

Yes, among their plumbing services, they specifically offer damp and leak detection to identify hidden water damage.

Do they offer appliance installation and repair services?

Yes, Pimlicoplumbers.com provides appliance installation, repair, and even collection & disposal services.

What kind of carpentry services does Pimlicoplumbers.com offer?

Their carpentry services include work on doors, floors, windows, and staircases, indicating a broad range of woodwork and maintenance.

Does Pimlicoplumbers.com do roof repairs?

Yes, Pimlicoplumbers.com offers emergency roofing repairs, general roof repairs, flat roofs, new and refurbished roofing services, roof inspection surveys, asphalt roofing, and guttering repairs & fascias.

Are there testimonials available for Pimlicoplumbers.com?

Yes, the website features numerous positive testimonials from satisfied customers, some of which are sourced from Trustpilot.

Is Pimlicoplumbers.com considered expensive by customers?

Based on customer testimonials on their site, some clients note that while their services might be “not cheap” or “more expensive,” they consistently add that the quality of work, professionalism, and peace of mind make it “very worth it.”

Does Pimlicoplumbers.com provide advice for home maintenance?

Yes, the website features an “Insights” section with helpful DIY articles and updates providing property maintenance hints and tips. Shoezone.com Review