Connexin.co.uk Review

Based on checking the website Connexin.co.uk, the platform appears to be a legitimate provider of hyperfast broadband services, specifically targeting the Hull area in the UK. The site focuses on delivering full-fibre internet with a clear emphasis on transparency regarding fees and a commitment to customer satisfaction. However, a thorough review requires evaluating several key aspects to ensure it aligns with the high standards expected from a reputable service provider, particularly when considering ethical business practices.

Overall Review Summary:

• Service Provided: Hyperfast full-fibre broadband for Hull.
• Transparency: States “No hidden fees, no dodgy price hikes.”
• Customer Support: Promises “friendly & local support” based in Hull, available via call and live chat.
• Technology: Mentions “cutting-edge fibre & Wi-Fi 6 technology” and a “Smarthome app.”
• Ethical Certifications: Proudly displays B-Corp certification, indicating a commitment to social and environmental performance, accountability, and transparency.
• Awards & Recognition: Highlights multiple awards, including ‘Northern Tech Awards Top 100 Fastest Growing Companies’ and ‘Great Place to Work’ certifications.
• Contractual Flexibility: Offers a “One-Touch Switch” and a “Setup reminder” for those in existing contracts.
• Postcode Checker: Essential tool provided to check service availability.
• Pricing: Provides suggested speeds (250Mbps, 500Mbps, 1000Mbps, 2500Mbps) for different usage types but actual pricing per package isn’t immediately visible on the homepage, requiring a postcode check.

The Connexin.co.uk website presents itself as a robust and customer-centric broadband provider. The direct mention of “no hidden fees, no dodgy price hikes” is a significant plus, as transparency in billing is paramount. The emphasis on local support and advanced technology like Wi-Fi 6 is also reassuring. The B-Corp certification is a strong indicator of ethical corporate governance, which is highly commendable. However, the immediate lack of clear, upfront pricing without a postcode check is a notable omission, as it requires an extra step for potential customers to understand the financial commitment. While not a red flag in itself, it can be a minor hurdle for those who prefer to see all options at a glance.

Here are some best alternatives for reliable internet and connectivity services, focusing on ethical and reputable providers in the UK, as direct alternatives to Connexin’s service area may vary:

• BT Broadband
  • Key Features: Wide coverage across the UK, diverse range of fibre and full-fibre packages, strong focus on security (BT Web Protect), comprehensive customer support, and often bundled with TV or mobile services.
  • Average Price: Varies significantly based on speed and package, typically from £28 to £50+ per month.
  • Pros: Extensive network, reliable service, good for bundles, recognised brand.
  • Cons: Can be more expensive than some smaller providers, customer service reviews are mixed.
• Virgin Media Broadband
  • Key Features: Known for its high-speed fibre optic broadband, often offering some of the fastest residential speeds available, includes intelligent Wi-Fi hubs, and popular for TV and phone bundles.
  • Average Price: Ranges from £30 to £65+ per month depending on speed and bundles.
  • Pros: Extremely fast speeds, strong network infrastructure, good for heavy users and households with many devices.
  • Cons: Availability is more limited compared to Openreach network providers, can be pricier.
• Sky Broadband
  • Key Features: Offers various fibre broadband packages, integrates seamlessly with Sky TV services, provides a “Speed Guarantee,” and a focus on customer loyalty.
  • Average Price: Typically £25 to £45+ per month.
  • Pros: Good for Sky TV customers, reliable service, competitive pricing for entry-level fibre.
  • Cons: Speeds might not be as high as Virgin Media for top tiers, customer service can be slow.
• TalkTalk Broadband
  • Key Features: Focuses on affordable broadband, offers both fibre and full-fibre options, includes a “Great Value Filter” to help customers find the best deal, and has a fixed price guarantee.
  • Average Price: From £20 to £35+ per month.
  • Pros: Generally very competitive pricing, good for budget-conscious users, clear pricing.
  • Cons: Customer service has received mixed reviews, speeds can be inconsistent in some areas.
• Plusnet Broadband
  • Key Features: Known for its award-winning UK-based customer service, offers a range of fibre broadband packages, and often has promotional deals.
  • Average Price: Around £22 to £40+ per month.
  • Pros: Excellent customer service, reliable connection, good value for money.
  • Cons: Speeds might not be the absolute fastest available, less emphasis on cutting-edge technology compared to some competitors.
• EE Broadband
  • Key Features: Integrates well with EE mobile plans, offering data boosts and discounts for existing mobile customers, provides fibre and superfast fibre options.
  • Average Price: £25 to £45+ per month.
  • Pros: Great for EE mobile customers, reliable network, competitive pricing when bundled.
  • Cons: Limited standalone appeal without an EE mobile plan, coverage can vary.
• Community Fibre
  • Key Features: Specialises in full-fibre broadband, often delivering extremely fast speeds, with a focus on community building and expanding direct fibre networks. Primarily in London but expanding.
  • Average Price: £25 to £50+ per month.
  • Pros: Genuinely high speeds, dedicated fibre network, excellent for urban areas where available.
  • Cons: Limited geographical availability (mostly urban centres), smaller customer base than national providers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Connexin.co.uk Review & First Look

When you first land on Connexin.co.uk, the immediate impression is one of speed, clarity, and local focus. The headline, “Hull’s hyperfast broadband provider,” instantly tells you their niche and geographical target. This direct approach is refreshing, cutting straight to what they offer and where. They quickly establish a problem – “Breakups are easy. Switch to Hull’s fastest without the hassle” – and position themselves as the simple solution. It’s a smart play, appealing to those fed up with their current providers.

Initial Impressions and User Experience

The website’s design is clean and modern, with a good use of whitespace, making it easy to navigate. The primary call to action, “Use our postcode checker,” is prominently displayed, which is logical given their geographical specificity. What stands out early on is their promise: “No hidden fees, no dodgy price hikes, just rock-solid hyperfast broadband.” This commitment to transparency is a massive plus, as undisclosed charges are a common pain point for consumers. The site also highlights its Trustpilot rating, providing a quick social proof element right at the top.

Target Audience and Service Area

Connexin is unapologetically focused on Hull. This hyper-local strategy allows them to potentially offer more dedicated service and build a stronger community connection. For residents of Hull, this is excellent news, as it suggests a provider deeply invested in their local infrastructure and customer base. For anyone outside Hull, the website clearly indicates that their services are not yet available, which manages expectations effectively. Data from Ofcom, the UK’s communications regulator, consistently shows regional disparities in broadband availability and speed, making a local provider like Connexin potentially a vital player in improving local connectivity for Hull. According to their claims, their top speed is “34x faster than the UK average,” which, if true, positions them as a significant upgrade for local users.

Connexin.co.uk Features

Connexin.co.uk goes beyond just offering fast internet; they articulate several key features designed to enhance the user experience and address common pain points associated with broadband services. These features, highlighted on their homepage, aim to differentiate them in a competitive market.

Hyperfast Full-Fibre Technology

At the core of Connexin’s offering is their commitment to full-fibre broadband. This isn’t just fibre-to-the-cabinet (FTTC), but fibre-to-the-premises (FTTP), meaning fibre optic cables run directly into homes. This technology is inherently superior for speed and reliability compared to older copper-based or part-fibre networks. The website claims their network is “cutting-edge fibre & Wi-Fi 6 technology.” Wi-Fi 6 (802.11ax) is the latest standard for wireless connectivity, designed to handle more devices simultaneously with greater efficiency, lower latency, and faster speeds within the home. This pairing of FTTP with Wi-Fi 6 aims to ensure that the blazing-fast internet coming into the home is effectively distributed throughout it.

Smarthome App Integration

Every Connexin package includes their “latest industry-leading Wi-Fi 6 router” and, notably, “free access to our powerful Smarthome app.” While the website doesn’t delve deeply into the app’s specific functionalities, the mention implies greater control and convenience for users. Typically, such apps allow users to manage their Wi-Fi network, view connected devices, pause internet access for specific devices (useful for parental controls), and potentially troubleshoot common issues. This adds a layer of modern convenience that users increasingly expect from their broadband provider.

Transparent Pricing and “One-Touch Switch”

Connexin makes a point of stating “No hidden fees, no dodgy price hikes,” which is a bold and welcome declaration. This commitment to transparent pricing addresses a common frustration consumers have with long-term contracts. Furthermore, they promote their “One-Touch Switch” process, simplifying the transition from another provider. The website even offers a “Setup reminder” for those stuck in existing contracts, demonstrating a customer-friendly approach to potential switching barriers. This aligns with Ofcom’s regulations designed to make switching easier for consumers.

Connexin.co.uk Pros & Cons

Every service has its strengths and weaknesses, and Connexin.co.uk is no exception. A balanced look at their offerings reveals significant advantages, particularly for their target market, alongside areas where more information or broader appeal would be beneficial. Cpratts.co.uk Review

The Upsides: What Connexin Does Well

The advantages of Connexin are quite compelling, especially for residents within their service area.

• Hyperfast Speeds: The promise of “34x faster than the UK average” and up to “2.5x faster than our competitors” is a major draw. Their commitment to full-fibre (FTTP) and Wi-Fi 6 technology ensures that these speeds are not just theoretical but deliverable to the end-user, critical for activities like 4K streaming, online gaming, and multiple work-from-home setups.
• Transparency in Pricing: The explicit assurance of “No hidden fees, no dodgy price hikes” builds immediate trust. This clear statement addresses a significant consumer concern, distinguishing them from providers notorious for mid-contract price increases.
• Local and Friendly Support: Being based in Hull with a “friendly & local support” team means customers can “chat with real humans who understand your needs.” This local presence can lead to faster, more personalised problem-solving and a better overall customer experience, a stark contrast to large, impersonal call centres.
• Ethical Business Practices (B-Corp Certified): Their B-Corp certification is a powerful statement of commitment to social and environmental performance, accountability, and transparency. This aligns with a growing consumer demand for businesses that prioritise more than just profit. It signifies a company striving to be a force for good.
• Ease of Switching: The “One-Touch Switch” and “Setup reminder” services actively help customers overcome the inertia and complexity often associated with changing broadband providers. This thoughtful approach reduces friction for potential new customers.
• Positive Employee Environment: Being a certified ‘Great Place to Work’ and recognised by ‘The Sunday Times Best Place to Work’ suggests a positive internal culture. Happy employees often translate into better customer service and a more sustainable business.

The Downsides: Areas for Improvement or Consideration

While Connexin presents a strong case, there are a few points where potential customers might seek more clarity or where their model might not suit everyone.

• Limited Geographical Coverage: The most significant “con” is that Connexin is exclusively available in Hull. This means a vast majority of the UK population cannot access their services, regardless of how appealing they seem. While excellent for Hull, it’s a non-starter for everyone else.
• Pricing Not Immediately Transparent: While they promise no hidden fees, the actual monthly cost for each speed tier isn’t displayed on the homepage. Customers must use the postcode checker to get a quote. For some, this extra step can be a minor inconvenience when comparing options at a glance.
• Less Information on Smarthome App: While mentioned, the specific features and benefits of their “powerful Smarthome app” are not detailed on the homepage. This leaves a small gap for users interested in advanced network control or home automation features.
• Relatively Newer Entrant in Some Areas: While they highlight their growth, as a more localised provider compared to national giants, some users might prefer the perceived stability and extensive infrastructure of a well-established national brand, even if that perception isn’t always accurate.
• Dependence on Trustpilot for Reviews: While displaying their Trustpilot score is good, relying solely on one review platform on the homepage might leave some wanting a broader perspective from other independent review sites or industry analysts.

Connexin.co.uk Alternatives

As Connexin.co.uk primarily serves the Hull area, finding direct, ethical, and identical alternatives can be challenging due to the localised nature of some full-fibre networks. However, for those outside Hull, or even within Hull looking for broader options from national providers that are generally considered ethical and widely available, there are several strong contenders in the UK broadband market.

National Full-Fibre & High-Speed Providers

For a broader audience across the UK, especially focusing on areas where full-fibre is available, these providers offer robust alternatives:

• Openreach Network Providers: Many reputable providers operate on the Openreach network, which is the UK’s largest full-fibre network. This means that if Openreach FTTP is in your area, you have a wide choice of providers. Key examples include:
  • BT Broadband: As mentioned previously, BT offers a wide range of fibre and full-fibre packages with strong national coverage. They are a well-established and generally reliable provider.
  • Sky Broadband: Another major player utilising the Openreach network, Sky offers competitive fibre deals often bundled with their popular TV services.
  • TalkTalk: Known for competitive pricing, TalkTalk provides full-fibre options on the Openreach network, aiming for affordability without compromising speed.
  • Plusnet: Praised for its UK-based customer service and value-for-money fibre broadband, Plusnet is a solid choice on the Openreach infrastructure.
• Virgin Media Broadband: Operating its own independent network, Virgin Media is a significant alternative known for offering some of the fastest widely available broadband speeds in the UK. Their network primarily uses coaxial cable for the last mile but is heavily fibre-backed, providing gigabit-capable speeds to a large portion of the population.
• Hyperoptic Broadband: A strong competitor in the full-fibre space, Hyperoptic builds its own fibre network directly into buildings, focusing heavily on urban areas, apartment blocks, and business parks. They are renowned for their symmetric speeds (same upload and download) and competitive pricing for very high-speed packages. Their ethical stance on fair usage and transparent pricing is well-regarded.
• Community Fibre: Predominantly active in London, Community Fibre is another independent network provider focused purely on full-fibre. They offer incredibly fast speeds and are often lauded for their customer service and commitment to local communities. While geographical, they represent the type of dedicated full-fibre service Connexin aims for in Hull.
• Smaller, Local Fibre Providers: Beyond the national giants, many regional full-fibre providers are emerging across the UK, similar to Connexin. Examples include Gigaclear (rural areas), Truespeed (South West England), and Fibrus (Northern Ireland and North West England). These often provide excellent local service and cutting-edge infrastructure. Searching for “full fibre broadband [your town/region]” is the best way to discover these local champions.

When considering alternatives, always check availability using your postcode, compare not just price but also promised speeds (and typical speeds), contract length, customer service reviews, and any additional perks like Wi-Fi guarantees or bundled services.

How to Cancel Connexin.co.uk Subscription

Cancelling a broadband subscription can sometimes feel like navigating a maze, but reputable providers typically make the process straightforward. While Connexin.co.uk doesn’t provide a direct “cancel subscription” link on its homepage, the process is usually governed by standard UK telecommunications regulations.

Standard Cancellation Procedures

Based on the information available on the Connexin website, particularly their emphasis on “friendly & local support,” the most direct route to cancellation would likely involve contacting their customer service team. Here’s how such a process typically works for UK broadband providers: Ebebek.co.uk Review

1. Check Your Contract Details: The first step is always to review your specific contract terms. This will outline your minimum contract period (e.g., 12, 18, or 24 months), any early termination fees, and the required notice period for cancellation (usually 30 days). You should have received these details when you initially signed up.
2. Contact Connexin Customer Service: The Connexin homepage prominently features a “Call us” link with the phone number 01482 900800. This is the primary channel for initiating a cancellation. They also mention “live chat,” which might be another option.
   • When you call, state clearly that you wish to cancel your service.
   • Be prepared to provide your account details for verification (account number, address, security questions).
   • They will likely ask for your reason for cancelling and might offer incentives to stay. Be firm but polite.
3. Provide Required Notice: Most providers require a 30-day notice period. This means your service will continue for approximately one month after you initiate the cancellation, and you will be billed for this period.
4. Discuss Equipment Return: If you have received a Wi-Fi 6 router or any other equipment from Connexin, you will likely need to return it. Their customer service team will provide instructions on how to do this (e.g., via a prepaid postage bag or a specific drop-off point). Failure to return equipment can result in additional charges.
5. Confirm Cancellation in Writing: It’s always a good practice to request a written confirmation of your cancellation, including the effective date of service termination and confirmation that no further charges will be incurred. This can be an email or a letter.

Considerations for Early Termination

If you are within your minimum contract term, you will almost certainly incur early termination charges. These fees are typically calculated based on the remaining months of your contract, subtracting some operational costs the provider saves. The exact amount should be detailed in your contract or provided by their customer service team upon enquiry. It’s crucial to weigh these fees against the benefits of switching to a new provider.

The “One-Touch Switch” Context

Connexin highlights its “One-Touch Switch” for new customers coming from other providers. While this simplifies joining Connexin, it does not apply to cancelling your service with Connexin. The “One-Touch Switch” process is primarily for switching between providers on the Openreach network and has recently been extended to include other networks like Virgin Media. However, when cancelling your service with Connexin, you must follow their specific cancellation protocol.

Connexin.co.uk Pricing

Understanding the pricing structure of a broadband provider is crucial for potential customers. While Connexin.co.uk strongly emphasizes transparency with “No hidden fees, no dodgy price hikes,” the direct pricing for their various packages isn’t immediately visible on the homepage. This approach, while common, requires users to take an extra step to get a quote.

How to Get a Price from Connexin

The primary method Connexin promotes for obtaining pricing information is through their postcode checker. This is a standard practice in the broadband industry, as pricing can often vary based on location, network availability, and specific promotional offers in different areas.

1. Access the Postcode Checker: On the homepage, there’s a prominent section prompting users to “Use our postcode checker to see if our network reaches you.”
2. Enter Your Postcode: Input your UK postcode into the designated field.
3. View Available Packages and Pricing: Once your postcode is verified, the system should then display the specific broadband packages available at your address, along with their associated monthly costs, contract lengths, and any setup fees or promotional discounts.

Suggested Speed Tiers and Their Potential Use Cases

Even without explicit prices, Connexin’s homepage provides a helpful guide on suggested speeds based on typical usage, which gives an indication of the tiers they offer:

• 250Mbps (Suggested for light users): “I mostly browse the web, check emails, and use social media.”
  • Use Case: Ideal for single users or small households with light internet demands, including basic streaming (SD/HD), working from home occasionally, and general web activities.
• 500Mbps (Suggested for regular streamers/multiple devices): “I stream shows and movies regularly and have a few devices connected.”
  • Use Case: Suitable for families or households with multiple users, frequent HD streaming, online gaming, and one or two work-from-home setups requiring reliable connectivity.
• 1000Mbps (1 Gig, Suggested for online gaming/HD streaming): “I game online and stream HD content at the same time.”
  • Use Case: Perfect for avid online gamers, households with multiple 4K streamers, content creators, and those with numerous smart home devices. It handles heavy internet usage without interruption.
• 2500Mbps (2.5 Gig, Suggested for tech enthusiasts): “I’m a tech enthusiast with a need for gigafast, powerful speeds.”
  • Use Case: Designed for the most demanding users, offering unbeatable speeds for simultaneous 4K/8K streaming, massive file downloads in seconds, professional-grade online work, and future-proofing a connected home.

What to Look Out For in Pricing

When you get a quote after using the postcode checker, be sure to note the following:

• Monthly Fee: The primary recurring cost.
• Contract Length: Typically 12, 18, or 24 months. Longer contracts often come with lower monthly fees but less flexibility.
• Setup/Activation Fees: Some providers charge an upfront fee for installation or activation, though many full-fibre providers offer free setup.
• Router Cost: Confirm if the Wi-Fi 6 router is truly free or included in the monthly price.
• Price Guarantee: While Connexin promises “no dodgy price hikes,” confirm if this is a fixed-price guarantee for the duration of the contract.
• Early Termination Fees: Understand what penalties apply if you cancel before the contract ends.

By offering these speed tiers and emphasising no hidden fees, Connexin attempts to project an image of value and fairness, contingent on the actual prices revealed by the postcode check.

Connexin.co.uk vs. Competitors

When evaluating Connexin.co.uk, it’s essential to compare it against its key competitors in the UK broadband market. While Connexin focuses on Hull, its competitive edge can be understood by contrasting its features and approach with national and regional players. Pcslegal.co.uk Review

Connexin vs. National Giants (BT, Sky, Virgin Media, TalkTalk)

• Coverage: This is where national providers have a massive advantage. BT and Sky, primarily on the Openreach network, cover almost the entire UK. Virgin Media has its own extensive network reaching over 16 million homes. Connexin, by contrast, is highly localised to Hull. Verdict: National providers win on sheer geographical reach.
• Speed & Technology: Connexin’s commitment to full-fibre (FTTP) and Wi-Fi 6 places it at the forefront of technology, matching or even exceeding the top tiers of national providers. While BT and Sky are rapidly deploying FTTP via Openreach, and Virgin Media offers gigabit speeds, Connexin’s claim of “34x faster than the UK average” is aggressive for its target market. Verdict: Connexin is competitive, if not leading, on technology and top speeds within its service area.
• Customer Service: Connexin prides itself on “friendly & local support” based in Hull. This often translates to a more personal and efficient experience compared to the larger, often outsourced, call centres of national providers. While national providers are improving, personal local service is a strong differentiator. Verdict: Connexin likely offers a more personalised customer service experience.
• Transparency & Ethics: Connexin’s “No hidden fees” promise and B-Corp certification set a high bar for ethical conduct. While national providers adhere to regulations, few actively promote ethical certifications with the same prominence. Verdict: Connexin appears to have a stronger and more explicit commitment to transparency and ethical operations.
• Bundles: National providers like BT, Sky, and Virgin Media heavily rely on bundling broadband with TV, mobile, and phone services. Connexin focuses purely on broadband. Verdict: National providers offer more bundling options, while Connexin focuses on its core competency.

Connexin vs. Other Independent Full-Fibre Networks (e.g., Hyperoptic, Community Fibre)

• Target Market & Scale: Connexin, Hyperoptic, and Community Fibre all share a philosophy of building their own dedicated full-fibre networks, often offering superior speeds and reliability. However, Hyperoptic and Community Fibre primarily target dense urban areas and specific building types (apartments, businesses) on a larger, multi-city scale (Hyperoptic across many cities, Community Fibre primarily London). Connexin is specific to Hull. Verdict: Similar technological approach, but Connexin is more hyper-local in its application.
• Service & Ethos: All these independent networks often receive high praise for their customer service, transparency, and speed, as they are typically more agile and customer-focused than legacy providers. Their direct control over infrastructure also means faster problem resolution. Connexin’s B-Corp status is a unique ethical selling point within this segment. Verdict: Strong competition in terms of service quality and technological dedication, with Connexin’s B-Corp standing out.

In essence, Connexin.co.uk positions itself as a premium, ethical, and locally focused full-fibre provider. For residents of Hull, it represents a compelling alternative to national providers, offering potentially superior local service and cutting-edge technology. For those outside Hull, it serves as an example of the kind of dedicated full-fibre provider that is increasingly emerging in regional markets across the UK.

Awards & Recognitions

Connexin.co.uk proudly showcases a significant array of awards and recognitions directly on its homepage. These accolades serve as powerful social proof, indicating that the company’s claims of hyperfast service, ethical operations, and positive workplace culture are independently validated. For a potential customer, these awards can instil a greater sense of trust and confidence in the brand.

B-Corp Certification

One of the most prominent badges displayed is their B-Corp certification. This is a particularly strong indicator of a company’s commitment to more than just profit.

• What it means: B-Corp (Benefit Corporation) certification is awarded to companies that meet rigorous standards of social and environmental performance, accountability, and transparency. It means the company has been assessed on its impact on workers, customers, community, and environment.
• Significance for Connexin: By stating “We’re proud to be B-Corp certified, standing alongside some of the nation’s most loved brands. We’re committed to high standards of social and environmental performance, accountability and transparency,” Connexin clearly aligns itself with a global movement towards more responsible business practices. This is a significant differentiator in the competitive broadband market and resonates strongly with ethically conscious consumers. It suggests a business that considers its broader impact beyond just delivering a service.

Fastest-Growing Company Recognition

Connexin highlights its rapid growth trajectory, which is a testament to its market penetration and perceived success.

• Northern Tech Awards Top 100 Fastest Growing Companies: They explicitly state, “We’ve been named in the ‘Northern Tech Awards Top 100 Fastest Growing Companies’ three years in a row and named second fastest growing company in 2024.”
• Significance: Consistent inclusion in such a prestigious list for the Northern tech sector indicates strong business performance, effective strategy, and rapid customer acquisition. Being ranked second fastest growing in 2024 is particularly impressive, suggesting robust demand for their services in the Hull region. Growth often implies a healthy, expanding business that is reinvesting in its network and services.

Best Place to Work Accolades

Beyond technical prowess and financial growth, Connexin also emphasises its internal culture and employee satisfaction.

• Certified ‘Great Place to Work’: “We’re a certified ‘Great Place to Work’, voted by our team. We are proud that our staff feel they can fully be themselves at work, and despite fast growth, we have kept the intimate family feel.”
• The Sunday Times Best Place to Work: “Yep, that is the second award that recognises Connexin for being a fabulous business to work for with a great culture, voted by our own happy team.”
• Significance: These awards are crucial because a positive employee environment often correlates directly with better customer service. Employees who feel valued, respected, and happy in their workplace are more likely to provide excellent support, be more engaged, and contribute positively to the overall customer experience. It suggests lower staff turnover in customer-facing roles, leading to more experienced and knowledgeable support interactions. This reinforces their claim of “friendly & local support.”

In summary, Connexin’s showcased awards paint a picture of a company that is not only excelling in providing high-speed broadband and growing rapidly but is also committed to ethical practices and fostering a positive internal culture. These recognitions provide a multi-faceted assurance of quality and reliability to potential customers.

FAQ

What is Connexin.co.uk?

Connexin.co.uk is a broadband provider specialising in hyperfast, full-fibre internet services, specifically serving the Hull area in the United Kingdom.

Is Connexin.co.uk available nationwide in the UK?

No, Connexin.co.uk’s services are currently available exclusively in Hull and its surrounding areas. You will need to use their postcode checker to confirm availability at your specific address. Brooktaverner.co.uk Review

What kind of broadband technology does Connexin use?

Connexin uses cutting-edge full-fibre (Fibre-to-the-Premises, FTTP) technology, which brings fibre optic cables directly into your home, ensuring faster and more reliable connections compared to traditional copper or part-fibre networks.

What speeds does Connexin.co.uk offer?

Connexin offers several speed tiers, including suggested speeds of 250Mbps, 500Mbps, 1000Mbps (1 Gig), and 2500Mbps (2.5 Gig), catering to various user needs from basic browsing to intensive gaming and 4K streaming.

Does Connexin.co.uk have hidden fees or price hikes?

According to their homepage, Connexin explicitly states, “No hidden fees, no dodgy price hikes,” indicating a commitment to transparent pricing for the duration of your contract.

How can I check if Connexin.co.uk services are available at my address?

You can check service availability by using the postcode checker tool prominently displayed on the Connexin.co.uk homepage.

What is the “One-Touch Switch” mentioned by Connexin?

The “One-Touch Switch” is a process designed to make switching from your current broadband provider to Connexin easier and hassle-free, reducing the administrative burden on the customer.

Does Connexin provide a router with its broadband packages?

Yes, every Connexin package includes their “latest industry-leading Wi-Fi 6 router,” designed to ensure consistent fast speeds throughout your home.

What is the “Smarthome app” from Connexin?

Connexin customers enjoy free access to a “powerful Smarthome app,” which likely provides ultimate control and convenience over their Wi-Fi network and possibly connected smart devices, though specific features aren’t detailed on the homepage.

Is Connexin.co.uk B-Corp certified?

Yes, Connexin.co.uk is B-Corp certified, which means they meet high standards of social and environmental performance, accountability, and transparency in their business operations.

Has Connexin.co.uk won any awards?

Yes, Connexin.co.uk has received several awards, including being named in the ‘Northern Tech Awards Top 100 Fastest Growing Companies’ for three years running and being certified as a ‘Great Place to Work’ by their team and The Sunday Times.

How does Connexin’s customer support operate?

Connexin offers “friendly & local support” with their customer service team based in Hull. They are available via phone and live chat to assist with questions and troubleshooting. Gardeningexpress.co.uk Review

Can I get a reminder for when my current broadband contract ends?

Yes, Connexin offers a “Setup reminder” service where you can tell them when your current contract ends, and they will send you a reminder when it’s time to consider switching.

How does Connexin’s speed compare to the UK average?

Connexin claims their top speed is “34x faster than the UK average” and “up to 2.5x faster than our competitors!” This positions them as a very high-speed provider within their service area.

What is the typical contract length for Connexin services?

While not explicitly stated on the homepage, broadband contracts in the UK typically range from 12 to 24 months. You would find this information when getting a quote via their postcode checker.

Can I cancel my Connexin subscription online?

The website does not provide a direct online cancellation portal. You would typically need to contact their customer service team via phone or live chat to initiate the cancellation process.

Are there early termination fees if I cancel my Connexin contract early?

Like most broadband providers, if you cancel your service before your minimum contract term ends, you may incur early termination fees. It’s best to check your specific contract terms or contact customer service for details.

How does Connexin ensure a reliable connection?

Connexin states they design, build, and operate their entire network using advanced fibre technology and provide a Wi-Fi 6 router to ensure consistent fast speeds and reliability throughout your home.

Does Connexin offer bundles with TV or mobile services?

Based on their homepage, Connexin appears to focus solely on providing broadband services and does not explicitly offer bundles with TV or mobile services like some larger national providers.

Why is Connexin only available in Hull?

Connexin is a regional network provider that builds and operates its own dedicated full-fibre infrastructure. Their current network deployment is focused on serving the Hull area, which allows them to offer dedicated local support and potentially higher quality service in that specific region.

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