Brooktaverner.co.uk Review

Based on looking at the website, Brooktaverner.co.uk appears to be a legitimate online retailer specialising in men’s formal and casual wear, boasting a heritage stretching back to 1912. The site offers a clear overview of their product range, pricing, and customer service policies, making it a seemingly reliable option for purchasing clothing. However, a comprehensive review delves deeper into various aspects to ensure a fully informed decision.

Overall Review Summary:

Website Legitimacy: High (appears legitimate with clear contact details, physical address, and company registration)
Product Range: Extensive (suits, jackets, shirts, knitwear, trousers, outerwear, casualwear)
Pricing Transparency: Good (prices clearly listed, bundle deals advertised)
Customer Service Information: Accessible (contact number, email, physical stores listed)
Returns Policy: Clearly stated (90-day free returns)
Delivery Information: Available (express next day delivery)
Ethical Considerations: Generally positive for clothing retail; no red flags regarding prohibited categories.

The Brook Taverner website projects a strong image of established quality and customer trust, backed by a significant number of positive Trustpilot reviews (over 50,000 five-star reviews, according to their claims). Their longevity in the business, dating back to 1912, adds a layer of credibility often sought after by consumers. The site is well-organised, making it easy to navigate through various clothing categories, and they highlight key selling points like “Free 90 day returns” and “Express Next Day Delivery.” They also provide useful tools such as a “Find Your Fit” guide and a blog, suggesting an effort to enhance the customer experience beyond mere transactions. While the overall impression is positive, it’s always prudent to consider alternatives that might offer different styles, price points, or ethical considerations, especially for those seeking to align their purchases with specific values.

Here are some excellent alternatives for high-quality, ethically produced menswear and related accessories:

Charles Tyrwhitt
- Key Features: Renowned for Jermyn Street quality shirts, suits, and business casual wear; focus on craftsmanship and fit.
- Average Price: Shirts typically £40-£80, suits £200-£500+.
- Pros: Excellent reputation for quality, frequent sales and multi-buy offers, wide range of sizes and fits, strong customer service, free returns.
- Cons: Can be pricier at full RRP, some styles might be too formal for certain tastes.
- Charles Tyrwhitt
TM Lewin
- Key Features: British heritage brand specialising in formal shirts, suits, and ties; known for durable and stylish workwear.
- Average Price: Shirts typically £30-£70, suits £150-£400+.
- Pros: Good value, especially with multi-buy deals, reliable quality for everyday professional wear, classic designs.
- Cons: Less variety in casual wear compared to some competitors, returns process might require careful attention to terms.
- TM Lewin
Hawes & Curtis
- Key Features: Jermyn Street shirtmakers with a focus on luxury shirts, tailoring, and accessories; known for vibrant patterns and fine fabrics.
- Average Price: Shirts typically £45-£85, suits £250-£600+.
- Pros: High-quality fabrics, distinctive designs, good range of formal and semi-formal options, often have strong promotions.
- Cons: Slightly higher price point, some collections might lean towards more fashion-forward designs which might not suit all.
- Hawes & Curtis
Marks & Spencer (M&S) Autograph/Savile Row Inspired
- Key Features: Accessible luxury menswear, focusing on quality fabrics, modern fits, and sophisticated designs; part of a larger, trusted UK retailer.
- Average Price: Suits typically £100-£300, shirts £25-£60.
- Pros: Excellent value for money, convenient online and in-store shopping, reliable quality, strong ethical sourcing policies across M&S.
- Cons: Limited truly bespoke options, some core lines might lack the unique flair of specialist tailors.
- Marks & Spencer Menswear
Next
- Key Features: Broad range of menswear from formal to casual, offering contemporary styles at competitive prices; known for extensive product catalogues.
- Average Price: Suits typically £80-£250, shirts £20-£50.
- Pros: Affordable, wide selection, frequent new arrivals, easy online shopping and returns process.
- Cons: Quality can vary across different lines, less emphasis on traditional tailoring heritage.
- Next Menswear
Paul Smith
- Key Features: Iconic British designer brand known for its classic designs with an unexpected twist; offers high-end suits, shirts, and accessories.
- Average Price: Suits typically £500-£1500+, shirts £100-£300+.
- Pros: Premium quality materials, unique aesthetic, strong brand recognition, excellent craftsmanship.
- Cons: Significantly higher price point, not suitable for budget-conscious shoppers.
- Paul Smith Menswear
Gieves & Hawkes
- Key Features: Savile Row bespoke tailoring house with a long history of dressing royalty and discerning gentlemen; offers ready-to-wear collections as well.
- Average Price: Ready-to-wear suits £800-£2000+, bespoke services significantly more.
- Pros: Unparalleled craftsmanship, heritage quality, luxurious fabrics, exceptional fit and finish.
- Cons: Very high price point, primarily a luxury purchase, less accessible for casual shoppers.
- Gieves & Hawkes

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Brooktaverner.co.uk Review & First Look

Brooktaverner.co.uk presents itself as a long-standing pillar of British tailoring, with a history that spans over a century, tracing its roots back to 1912. This kind of longevity often signals a business built on quality and trust, something that immediately catches the eye. Upon first glance, the website is clean, professional, and well-structured, reflecting the traditional yet refined aesthetic one would expect from a purveyor of classic menswear. They prominently display their Trustpilot rating of “★★★★★ From Over 51,000 Reviews,” which is a powerful social proof indicator. For anyone looking to invest in quality garments, this initial impression is quite reassuring.

Navigating the Brook Taverner Website

The site’s navigation is intuitive, with clear categories for “Jackets,” “Suits,” “Formal Shirts,” “Knitwear,” “Casual Shirts,” “Outerwear,” “Casualwear,” and “Trousers.” This organised layout makes it easy for a user to find specific items or browse collections. The “Find Your Fit” tool is a thoughtful addition, aiming to assist customers with sizing, which is a common challenge when buying clothing online. Given the specifics of tailoring, providing such a guide is crucial for reducing returns and enhancing customer satisfaction.

Initial Impressions of Product Offerings

The product pages showcase well-photographed garments, and descriptions highlight fabric quality and style. They feature various promotions, such as “Formal Shirts Buy 4 for £130” and “Trousers Buy 2 for £75,” which are attractive for those looking to build out their wardrobe or purchase multiple items. This transparency in pricing and immediate offers is a positive aspect, allowing customers to see potential savings upfront. The emphasis on “Quintessential British Style” is clear, appealing to a specific aesthetic preference.

Brooktaverner.co.uk Pros & Cons

Delving deeper into Brooktaverner.co.uk, it’s essential to weigh its strengths against any potential weaknesses to gain a balanced perspective. Like any online retailer, it excels in certain areas while possibly having room for improvement in others.

The Advantages of Shopping with Brook Taverner

Strong Heritage and Reputation: With a history dating back to 1912, Brook Taverner leverages over a century of tailoring experience. This heritage suggests a deep understanding of craftsmanship and a commitment to quality that few contemporary brands can match. The sheer volume of positive Trustpilot reviews (over 50,000 five-star ratings) further solidifies their reputable standing in the market.
Comprehensive Product Range: The site offers an extensive selection of menswear, covering everything from formal suits and jackets to casual shirts, knitwear, and outerwear. This broad catalogue means customers can often find complete outfit solutions within a single online store, catering to various occasions and needs.
Clear and Generous Returns Policy: Their “Free 90-day no quibble returns” policy is a significant advantage. A lengthy return window provides ample time for customers to try on garments and make a decision without feeling rushed, enhancing buyer confidence. This policy is particularly important for clothing, where fit can be subjective.
Transparent Pricing and Offers: The website clearly displays prices and highlights multi-buy deals (e.g., “Buy 4 Formal Shirts for £130”). Such transparency helps customers understand the value proposition and plan their purchases effectively, encouraging bulk buying where beneficial.
Excellent Customer Support Information: Brook Taverner provides clear contact details, including a phone number (0800 915 0500) and opening hours (9-5 Monday to Friday). This accessibility for direct communication is a mark of a customer-centric business, allowing for quick resolution of queries.
Useful Fit Guides: The inclusion of an “easy fit finder” and “Extended Size Ranges” (from XXS to XXL) addresses a critical pain point in online clothing shopping. Helping customers find their correct size upfront significantly reduces the likelihood of dissatisfaction and returns.

Areas Where Brook Taverner Could Improve

Limited Customer Service Hours: While contact details are provided, the 9 AM to 5 PM, Monday to Friday operating hours for phone support might be restrictive for customers with busy schedules or those shopping outside traditional working hours. Expanding these hours or offering 24/7 chat support could enhance convenience.
Information Depth on Fabric Sourcing: While “Premium Fabrics” are mentioned, more detailed information on ethical sourcing practices, sustainability initiatives, or specific fabric certifications would be beneficial for environmentally and socially conscious consumers. This is becoming increasingly important in the fashion industry.
Visual Content Variety: While product images are good, incorporating more diverse lifestyle imagery, video content, or customer-generated content could further inspire potential buyers and offer a more dynamic shopping experience.
International Shipping Clarity: The website does note a prompt for US visitors to shop in USD, indicating international presence. However, explicit details on international shipping costs, delivery times, and customs duties might require deeper navigation for non-UK customers, which could be more upfront.

Brooktaverner.co.uk Alternatives

When it comes to professional and casual menswear in the UK, Brook Taverner is certainly a strong contender, but it’s always wise to explore alternatives. Different brands cater to varying budgets, styles, and specific needs. Here’s a rundown of some top-tier options that offer similar or complementary ranges, focusing on their distinct advantages.

High-Quality Tailoring and Formal Wear

Charles Tyrwhitt: This is often the first name that comes to mind when discussing alternatives to Brook Taverner, particularly for shirts. Charles Tyrwhitt is celebrated for its Jermyn Street heritage, offering an expansive range of high-quality shirts, suits, and business casual attire. They are well-regarded for their multi-buy deals, often allowing customers to purchase several shirts at a significant discount. Their focus on precise fits and durable fabrics makes them a favourite for daily professional wear.
- Why Consider: Unbeatable shirt quality, diverse range of fits, excellent value with multi-buy offers, strong emphasis on classic British style.
- Charles Tyrwhitt
TM Lewin: Another formidable player from Jermyn Street, TM Lewin offers a similar proposition to Charles Tyrwhitt but often with slightly different stylistic nuances. They are known for their reliable quality, particularly in formal shirts and suits, and also frequently run attractive promotions. TM Lewin is a solid choice for those seeking classic, well-made garments without breaking the bank.

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- Why Consider: Consistent quality, competitive pricing especially on bundles, traditional aesthetic, good for foundational wardrobe pieces.
- TM Lewin
Hawes & Curtis: With a history stretching back to 1913, Hawes & Curtis stands shoulder-to-shoulder with its Jermyn Street counterparts. They are particularly known for their luxurious shirt fabrics and eye-catching patterns, offering a slightly more fashion-forward twist on classic formalwear. They also provide a robust selection of suits and accessories.
- Why Consider: Premium feel, unique patterns and colours, strong emphasis on fabric quality, ideal for making a statement.
- Hawes & Curtis

Accessible and Reliable Menswear

Marks & Spencer (M&S): As a cornerstone of British retail, M&S offers a wide array of menswear, including formal suits, shirts, and everyday casuals. Their “Autograph” and “Savile Row Inspired” collections provide excellent quality at a more accessible price point than specialist tailors. M&S is also noted for its commitment to ethical sourcing and sustainability across its product lines, which is a significant plus for conscious consumers.
- Why Consider: High street accessibility, strong ethical credentials, reliable quality for the price, versatile collections suitable for many occasions.
- Marks & Spencer Menswear
Next: Next is a popular choice for a broad range of menswear, known for its contemporary designs and frequent updates to its collections. While they might not boast the same deep tailoring heritage as some of the other names, they offer a very competitive selection of suits, shirts, and casual wear that caters to a wide demographic. Their extensive online presence and easy return policies make them a convenient option.
- Why Consider: Trendy and current styles, affordability, ease of online shopping and returns, great for refreshing a wardrobe quickly.
- Next Menswear

Luxury and Designer Options

Paul Smith: For those seeking designer quality with a distinct British flair, Paul Smith is an excellent choice. Known for his “classic with a twist” aesthetic, Paul Smith offers premium suits, shirts, and accessories that combine traditional tailoring with unique details and vibrant colours. It’s a significant step up in price, but the quality and design integrity are evident.
- Why Consider: Iconic British design, premium materials, sophisticated aesthetic, excellent for special occasions or investment pieces.
- Paul Smith Menswear
Gieves & Hawkes: Representing the pinnacle of Savile Row tailoring, Gieves & Hawkes offers an unparalleled experience in bespoke and ready-to-wear formalwear. While their price point is considerably higher, the quality, fit, and craftsmanship are exceptional. This alternative is for the discerning customer looking for the very best in traditional British tailoring, often for significant life events or career requirements.
- Why Consider: Unrivalled heritage, bespoke quality, finest materials and craftsmanship, a true investment in sartorial excellence.
- Gieves & Hawkes

Each of these alternatives brings its own strengths to the table, allowing consumers to choose based on their priorities whether it’s budget, specific style, ethical considerations, or a blend of all three.

Understanding Brooktaverner.co.uk’s Returns and Sizing

When shopping for clothing online, two of the most critical factors for customer confidence and satisfaction are a clear returns policy and accurate sizing information. Brooktaverner.co.uk addresses both these areas, aiming to provide a smooth and reassuring shopping experience.

Deciphering Brooktaverner.co.uk/returns

Brook Taverner proudly advertises “Free 90 day returns” and “Complete peace of mind with 90 day free no quibble returns” directly on their homepage. This policy is exceptionally generous, extending far beyond the typical 14 or 28-day return windows offered by many retailers.

Key Aspects of the Returns Policy:
- Duration: A full 90 days from the date of purchase, providing ample time for customers to try on items and decide if they are suitable. This is particularly beneficial for gifts or purchases made in advance.
- Cost: “Free no quibble returns” implies that the customer will not incur any shipping charges when returning items. This removes a common barrier to online purchases, as customers don’t have to worry about losing money if an item doesn’t fit or meet expectations.
- Condition: While not explicitly detailed on the homepage text provided, standard practice for clothing returns dictates that items must be unworn, unwashed, with all original tags attached, and in their original packaging. Customers should always check the full returns policy page on their website (likely at brooktaverner.co.uk/returns) for precise terms and conditions.
- Process: The phrase “no quibble” suggests a straightforward process, implying that customers won’t face unnecessary hurdles or questions when initiating a return. Typically, this would involve a return label provided with the order or available for download, and instructions on how to send the item back via post or courier.

Utilising Brooktaverner.co.uk Size Guide

Sizing is arguably the trickiest aspect of buying tailored clothing online. Brook Taverner attempts to mitigate this challenge by offering an “easy fit finder” and indicating “Extended Size Ranges With sizes from XXS to XXL.” Wolfestone.co.uk Review

The “Find Your Fit” Tool: This online tool (accessible via links like brooktaverner.co.uk/fit/index/index/ or brooktaverner.co.uk/fit/index/index/type/home/) is designed to guide customers towards their ideal size. Such tools typically ask for measurements (like chest, waist, inside leg) and potentially preference (e.g., slim fit vs. regular fit), then recommend the best size for their garments.
- Importance: A good fit guide is invaluable. It helps customers avoid the disappointment of receiving ill-fitting clothing and reduces the environmental impact of returns.
Extended Size Ranges: Catering to sizes from XXS to XXL demonstrates a commitment to inclusivity, ensuring that a wider range of body types can find suitable clothing. For tailored items, offering specific neck, sleeve, and waist measurements for shirts and trousers, alongside jacket chest sizes, is crucial.
Tips for Using the Size Guide:
- Measure Yourself: Always take fresh measurements before consulting any online size guide, as sizes can vary significantly between brands.
- Check Specific Product Guides: While a general “fit finder” is helpful, look for specific size charts on individual product pages, as different cuts (e.g., slim fit, regular fit) might have distinct measurements.
- Read Reviews for Sizing Comments: Customer reviews often contain valuable insights into whether a garment runs true to size, small, or large.

By prioritising a generous returns policy and providing detailed sizing assistance, Brook Taverner aims to build trust and confidence with its online customer base, making the experience as seamless as possible.

Brooktaverner.co.uk Pricing and Value Proposition

When evaluating an online retailer like Brooktaverner.co.uk, the pricing structure and the overall value proposition are critical components. For menswear, particularly tailored items, customers look for a balance between quality, style, and cost. Brook Taverner presents a clear pricing model that aims to offer competitive value, especially through its bundled offers.

Unpacking Brooktaverner.co.uk’s Pricing Model

The homepage clearly displays prices for various categories, giving an immediate indication of their general price points:

Jackets From only £99: This entry-level pricing for jackets positions them as an accessible option for those looking for a quality outer layer without a significant outlay.
Suits From only £139: This is a highly competitive price for a full suit, suggesting that Brook Taverner targets a market segment looking for affordable yet stylish formal wear. It’s important to note that “from only” implies higher-end suits will cost more, but this provides an attractive entry point.
Formal Shirts Buy 4 for £130 (only £32.50 each): This multi-buy deal is a strong value proposition, especially for those who wear formal shirts regularly for work or events. At £32.50 per shirt, this is competitive for quality formal wear.
Knitwear Buy 2 for £110 (only £55 each): Similar to shirts, this offers a bulk discount on selected knitwear, making it more appealing to purchase multiple items.
Casual Shirts Buy 4 for £130 (only £32.50 each): Repeating the successful multi-buy strategy for casual shirts ensures consistency in their promotional approach.
Outerwear From only £45: A broad category, this price point indicates that lighter or more basic outerwear options are available at a very reasonable cost.
Casualwear From only £20: This lowest price point suggests simple, everyday items are available for a minimal investment.
Trousers Buy 2 for £75 (only £37.50 each): Another multi-buy deal, targeting those who need multiple pairs of trousers for work or casual use.

These pricing examples demonstrate a strategy focused on offering value through bulk purchases and competitive entry-level prices.

Assessing the Value Proposition

Brook Taverner’s value proposition rests on several pillars:

Heritage Quality at Accessible Prices: They strongly leverage their “Over 100 Years of Tailoring” and “Unparalleled quality since 1912” to suggest a level of craftsmanship and durability that often comes with a higher price tag. By offering suits from £139, they make this heritage accessible to a broader audience.
Bulk Savings: The prominent multi-buy offers on shirts, knitwear, and trousers are a significant draw. For consumers looking to update their wardrobe efficiently and cost-effectively, these deals provide substantial savings compared to buying individual items.
Customer Confidence Boosters: “Free 90 day returns” and “Express Next Day Delivery” enhance the perceived value by reducing risk and offering convenience. The “50,000 five star reviews” further validates the quality and customer satisfaction, suggesting that customers feel they are getting good value for their money.
Focus on Classic Styles: Their emphasis on “Quintessential British Style” and “Trending Styles” suggests a focus on timeless pieces that won’t quickly go out of fashion. This contributes to the long-term value of the garments, as they can be worn for many seasons.

Compared to high-end bespoke tailors where suits can cost thousands, Brook Taverner positions itself in the mid-range, offering quality that aims to surpass fast fashion without entering the luxury segment. Their strategy appears to be built around making classic, durable menswear affordable through direct sales and strategic bundling. This approach provides strong value for consumers who appreciate traditional British styling and seek reliable quality without a premium price tag.

Brooktaverner.co.uk vs. Competitors

To truly understand Brooktaverner.co.uk’s standing in the menswear market, it’s essential to compare it against its key competitors. While direct competitors might offer similar product ranges, their unique selling propositions, pricing strategies, and target audiences often differ significantly.

Brooktaverner.co.uk Against Other British Menswear Retailers

Brook Taverner generally positions itself as a provider of traditional British menswear with a strong emphasis on heritage and value. Tape2tape.co.uk Review

Versus Charles Tyrwhitt and TM Lewin: These two brands are often considered direct rivals, particularly in the realm of formal shirts and suits.
- Heritage and Craftsmanship: All three boast a strong British heritage. Brook Taverner (since 1912) and TM Lewin (since 1898) have slightly longer histories than Charles Tyrwhitt (established in 1986). While all three focus on quality, Charles Tyrwhitt and TM Lewin often market their Jermyn Street lineage more explicitly, which carries a certain prestige.
- Pricing Strategy: All three heavily rely on multi-buy deals. Brook Taverner’s “4 for £130” on shirts is very competitive, often mirroring or slightly undercutting similar offers from Charles Tyrwhitt and TM Lewin, especially on entry-level ranges. Brook Taverner’s “Suits From only £139” is also very aggressive, positioning them as perhaps the most budget-friendly option for full suits among these three heritage brands.
- Product Breadth: All offer extensive ranges. Brook Taverner’s focus seems particularly strong on broader formal and smart casual wear, while Charles Tyrwhitt and TM Lewin are perhaps more synonymous with formal shirts as their core offering, though they have expanded significantly into other categories.
- Fit and Sizing: All provide fit guides. Brook Taverner’s “easy fit finder” and extended sizes are comparable to the detailed sizing charts offered by Charles Tyrwhitt for their various shirt fits (classic, slim, extra slim).
Versus Marks & Spencer (M&S): M&S is a giant in UK retail, offering a vast array of products, including menswear.
- Market Position: M&S targets a broader mass market, whereas Brook Taverner is more specialised in classic menswear.
- Price and Quality: M&S offers good quality for its price points, particularly in its Autograph and Savile Row Inspired ranges, which compete directly with Brook Taverner on value. However, M&S’s general range can be more variable in quality.
- Convenience: M&S benefits from widespread physical stores and a highly integrated online and in-store experience, offering more convenience for returns and browsing in person. Brook Taverner, while having physical stores, isn’t as ubiquitous.
Versus Next: Next caters to a younger, more fashion-conscious demographic with a broader mix of formal and casual wear.
- Style and Trend: Next is generally more trend-driven and frequently updates its collections. Brook Taverner, conversely, leans into timeless, classic styles.
- Price Point: Next often has slightly lower price points on many items, appealing to a budget-conscious market or those seeking quantity over enduring heritage.
- Quality: While Next offers good value, Brook Taverner’s specialisation in tailoring often implies a higher average quality and durability for formal items.

Key Differentiators for Brook Taverner

Value for Heritage: Brook Taverner stands out by offering products at highly competitive price points while consistently emphasising its deep-rooted British tailoring heritage. This blend of affordability and tradition is a significant draw.
90-Day Returns: Their generous 90-day free returns policy is a key differentiator, providing more peace of mind than the standard 28-day policies of many competitors.
“No Quibble” Approach: The explicit “no quibble” promise suggests a customer-friendly stance on returns, aiming to reduce friction for online shoppers.

In essence, Brook Taverner positions itself as a strong contender for those seeking reliable, traditionally styled British menswear at a very attractive price, especially when taking advantage of their multi-buy deals. They compete effectively by offering value and a robust customer service approach, making them a solid choice in the UK menswear market.

The Ethical Standing of Brooktaverner.co.uk

In today’s consumer landscape, the ethical standing of a company is becoming increasingly important, influencing purchasing decisions far beyond just price and quality. For a menswear retailer like Brooktaverner.co.uk, this often pertains to supply chain practices, labour conditions, and environmental impact. Based on the provided homepage text and general industry expectations, we can infer certain aspects of their ethical approach.

Transparency and Information

The homepage focuses primarily on product offerings, pricing, and customer service details like returns and delivery. While it highlights “Unbeatable Quality TAILORED TWEED” and mentions “Made for a better tomorrow” in reference to their “Brand New Spring Collection,” explicit details on their ethical sourcing, labour practices, or environmental policies are not immediately visible. This doesn’t necessarily mean they lack such policies, but rather that they are not front-and-centre on the initial consumer touchpoint.

For a customer prioritising ethical considerations, they would typically look for:

Supply Chain Transparency: Information about where their fabrics are sourced, who manufactures their garments, and the conditions under which workers are employed.
Fair Labour Practices: Adherence to international labour standards, fair wages, and safe working environments.
Environmental Impact: Policies on reducing waste, water usage, carbon footprint, and sustainable material choices (e.g., organic cotton, recycled polyester).
Certifications: Presence of industry-recognised certifications (e.g., Fair Trade, GOTS, OEKO-TEX) that validate their claims.

Interpreting “Made for a better tomorrow”

The phrase “Made for a better tomorrow” is a positive, albeit vague, indicator. It suggests an awareness of environmental responsibility or a commitment to improvement. This could encompass various initiatives, such as:

Using more sustainable fabrics (though not specified which ones).
Reducing waste in their production processes.
Investing in more energy-efficient operations.
Ensuring ethical treatment of workers in their supply chain.

To verify the depth of this claim, a customer would need to explore dedicated sections of their website, such as an “About Us,” “Sustainability,” or “Corporate Social Responsibility” page, which are typically found in the footer or main menu of reputable e-commerce sites. Reclaim247.co.uk Review

General Ethical Considerations in the Apparel Industry

The clothing industry has faced scrutiny regarding fast fashion, exploitation, and environmental degradation. Companies like Brook Taverner, with a long history, often have established relationships with their suppliers, which can sometimes lead to more stable and potentially more ethical practices. However, without explicit public declarations and verifiable data, it’s challenging to make a definitive judgement on their ethical standing.

For consumers for whom ethical considerations are paramount, it’s always recommended to:

Seek out dedicated sustainability reports or pages: Many companies now publish detailed reports on their environmental and social impact.
Look for third-party certifications: Independent certifications provide a level of assurance that a company’s claims are verified.
Investigate their supply chain: Transparency about factories and suppliers is a strong indicator of a commitment to ethical practices.

While Brook Taverner presents itself as a reputable brand with a long history, active investigation into their ethical policies would be necessary for a consumer who prioritises these aspects beyond the immediate product and price. The general lack of specific details on the homepage about these critical issues suggests it’s not a primary selling point currently.

How to Cancel a Brooktaverner.co.uk Order or Manage an Account

While Brook Taverner focuses on selling products, managing an account and handling order cancellations are crucial aspects of customer service for any online retailer. Based on the website’s general structure and common e-commerce practices, the process is likely straightforward, though direct confirmation from their specific policies is always best.

Cancelling an Order with Brooktaverner.co.uk

Cancelling an order usually depends on its processing stage.

Immediate Cancellation (Pre-Dispatch): If an order has just been placed and hasn’t yet entered the shipping process, it’s often possible to cancel it.
- Method: The most effective way to attempt an immediate cancellation is to contact Brook Taverner’s customer service directly and as quickly as possible. The homepage lists their phone number: 0800 915 0500, available Monday to Friday, 9 AM to 5 PM. A phone call is usually preferred for urgent requests like cancellations.
- Information Needed: Be ready to provide your order number, name, and email address associated with the order.
- Likelihood: Many online retailers have a small window for cancellations before orders are picked and packed. If the order has already been processed for dispatch, cancellation might not be possible.
Post-Dispatch Cancellation (Returns Process): If the order has already been dispatched, it will likely fall under their generous returns policy.
- Method: You would receive the items and then initiate a return. Their homepage states “Free 90 day returns” and “no quibble returns,” which is very positive.
- Process for Returns: Typically, this involves:
  1. Receiving the order.
  2. Locating the return instructions and label (often included in the package or downloadable from their website via a ‘Returns’ link like brooktaverner.co.uk/returns).
  3. Packaging the items securely.
  4. Sending them back according to their specified method (e.g., via a designated courier or postal service).
- Refund: Once the returned items are received and inspected (ensuring they are unworn, with tags, etc.), a refund would be processed to the original payment method.

It’s highly recommended to check the specific “Returns” or “Terms & Conditions” section on brooktaverner.co.uk for the most precise cancellation instructions.

Managing Your Brook Taverner Account

The homepage clearly features “Sign In” and “Create an Account” links, along with “My Account.” These indicate standard e-commerce account functionalities.

Accessing Your Account: You can sign in using your registered email address and password. If you forget your password, there’s usually a “Forgot Password” link for recovery.
Typical Account Management Features:
- Order History: View past orders, their status, and tracking information. This is helpful for reordering items or checking delivery updates.
- Personal Information: Update your name, email address, and marketing preferences.
- Address Book: Manage multiple shipping and billing addresses for convenience.
- Payment Methods: Store or update payment details (though often for security, full card numbers are not stored, only masked versions).
- Wishlist/Favourites: Save items for future purchase or reference.
- Returns Initiation: Sometimes, the returns process can be initiated directly from your order history within your account.
- Store Credit: The presence of a “Buy Store Credit” link suggests that any earned or purchased store credit can be managed through the account.

Having a dedicated ‘My Account’ section streamlines the post-purchase experience, allowing customers to self-serve for common queries and manage their relationship with the retailer effectively.

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FAQ

What is Brooktaverner.co.uk?

Brooktaverner.co.uk is the official online retail website for Brook Taverner, a British menswear company with a heritage dating back to 1912, specialising in suits, jackets, shirts, knitwear, and other formal and casual clothing for men.

Is Brooktaverner.co.uk a legitimate website?

Yes, based on the website’s clear information, physical address, company registration details (Company No. 450639, VAT no. 183376443), visible contact methods, and numerous Trustpilot reviews, Brooktaverner.co.uk appears to be a legitimate and established online retailer.

How long has Brook Taverner been in business?

Brook Taverner has been in business for over 100 years, since 1912, indicating a long-standing history in tailoring and menswear.

What kind of products does Brooktaverner.co.uk sell?

Brooktaverner.co.uk sells a comprehensive range of men’s clothing, including suits, jackets, formal shirts, casual shirts, knitwear, trousers, outerwear, and general casualwear.

Does Brooktaverner.co.uk offer free returns?

Yes, Brooktaverner.co.uk offers free 90-day no-quibble returns, providing customers with ample time and convenience for returning items.

What is the return period for Brooktaverner.co.uk?

The return period for Brooktaverner.co.uk is a generous 90 days from the date of purchase.

How do I return an item to Brooktaverner.co.uk?

While the exact process isn’t fully detailed on the homepage, the website states “no quibble returns,” suggesting a straightforward process. Typically, you would use a provided return label or follow instructions on their dedicated returns page (brooktaverner.co.uk/returns) to send items back.

Does Brooktaverner.co.uk offer express delivery?

Yes, Brooktaverner.co.uk offers Express Next Day Delivery for suits, shirts, trousers, and more, for customers who need their orders quickly.

What are the customer service hours for Brook Taverner?

Brook Taverner’s customer service phone line (0800 915 0500) is open from 9 AM to 5 PM, Monday to Friday.

Does Brooktaverner.co.uk have a size guide?

Yes, Brooktaverner.co.uk provides an “easy fit finder” tool and offers extended size ranges from XXS to XXL to help customers find their perfect fit. Pavers.co.uk Review

Are there Brook Taverner physical stores?

Yes, the website mentions “Our stores” and “Stores,” indicating that Brook Taverner has physical retail locations in addition to its online presence.

Can I buy store credit on Brooktaverner.co.uk?

Yes, the website features a “Buy Store Credit” link, suggesting customers can purchase or manage store credit online.

How many reviews does Brook Taverner have on Trustpilot?

Brook Taverner boasts over 50,000 five-star reviews on Trustpilot, according to their website.

What are the starting prices for suits on Brooktaverner.co.uk?

Suits on Brooktaverner.co.uk start from only £139.

What are the multi-buy offers available for shirts?

Brooktaverner.co.uk offers a multi-buy deal for both formal and casual shirts: buy 4 for £130, which works out to £32.50 each.

Is there a blog on Brooktaverner.co.uk?

Yes, Brooktaverner.co.uk has an associated blog, accessible via a “Blog” link on the homepage (brooktaverner.co.uk/blog.html).

How can I create an account on Brooktaverner.co.uk?

You can create an account by clicking the “Create an Account” link available on the website’s navigation bar.

Does Brooktaverner.co.uk ship internationally?

The website displays a prompt for US visitors to shop in US dollars, indicating they do cater to international customers, although specific international shipping details may require further investigation on their site.

What is the registered office address for Brook Taverner Ltd?

The registered office address for Brook Taverner Ltd is Haincliffe Road, Ingrow, Keighley, BD21 5BU, United Kingdom.

What is the company number for Brook Taverner Ltd?

Brook Taverner Ltd is registered in England & Wales with Company No. 450639. Matalan.co.uk Review