Evri.com Review

Based on checking the website Evri.com, it appears to be a legitimate parcel delivery and courier service.

The site outlines a comprehensive range of services for sending, tracking, and returning parcels, catering to both individual and bulk senders.

It highlights convenience, affordability, and a wide network for collections and drop-offs.

Overall Review Summary:

• Website Legitimacy: Appears legitimate with clear service descriptions and operational details.
• Services Offered: Parcel delivery Standard, Next Day, tracking, returns, bulk sending, international shipping 220+ countries.
• Key Features: Over 9,000 ParcelShops and Lockers, home/work collection, full tracking, £20 free parcel cover, 3 delivery attempts, divert options, integration with e-commerce platforms eBay, Amazon, Shopify.
• Pricing: Transparent pricing structure for various weight categories and delivery methods ParcelShop vs. home/work delivery, with options for cheaper ParcelShop delivery and Next Day upgrades.
• Ethical Considerations: Based on the information provided, there are no immediate red flags regarding the services offered that would conflict with general Islamic ethical principles. The core business of logistics and parcel delivery is permissible.
• Customer Support: Mentions chat and telephone support, as well as an extensive help section.
• Transparency: Good transparency on pricing, service inclusions, and terms.
• User Experience: The website seems well-organized, making it easy to find information on sending, tracking, and returns.

Evri.com presents itself as a robust and accessible solution for parcel logistics.

Its emphasis on a wide network of ParcelShops, competitive pricing, and comprehensive tracking features makes it an appealing option for users looking for flexible and reliable delivery services.

The partnership with DHL eCommerce suggests a focus on expanding premium services, further solidifying its market position.

For individuals and businesses seeking a dependable courier service, Evri.com provides a strong offering with clear benefits.

Here are some excellent alternatives for ethical and reliable shipping and logistics services:

• UPS United Parcel Service

  • Key Features: Global package delivery, freight, and supply chain solutions. Offers a wide range of services including express, ground, and international shipping. Advanced tracking and extensive network.
  • Average Price: Varies significantly based on package size, weight, destination, and speed. Generally competitive for premium services.
  • Pros: Highly reliable, extensive global reach, excellent tracking, diverse service options, strong business solutions.
  • Cons: Can be more expensive for standard residential deliveries, some services may require account setup for best rates.

• FedEx Federal Express

  • Key Features: Worldwide express delivery, ground shipping, freight services, and supply chain management. Known for its speed and reliability, especially for time-sensitive shipments.
  • Average Price: Competitive with UPS, prices depend on service level, destination, and package characteristics.
  • Pros: Renowned for fast delivery, strong international presence, comprehensive tracking, good customer service.
  • Cons: Can be pricier for non-urgent shipments, some residential delivery surcharges apply.

• DHL Express

  • Key Features: International courier, parcel, and express mail services. Specializes in global shipping and logistics, particularly strong in Europe and Asia. Offers door-to-door delivery.
  • Average Price: Often positioned as a premium international shipping provider, prices can be higher for global express services.
  • Pros: Excellent for international shipments, fast transit times, strong customs clearance support, global network.
  • Cons: May be more expensive for domestic shipments within the US, fewer drop-off locations compared to UPS/FedEx in some regions.

• USPS United States Postal Service

  • Key Features: Primary postal service of the United States. Offers affordable domestic and international shipping, including First-Class Mail, Priority Mail, and Parcel Select. Known for flat-rate options.
  • Average Price: Generally the most affordable option for lightweight packages and documents, especially with flat-rate boxes.
  • Pros: Most affordable for many domestic shipments, flat-rate options simplify pricing, delivers to every US address, good for small businesses.
  • Cons: Tracking can be less detailed than private couriers, transit times can be longer for standard services, less flexible pickup options.

• Amazon Shipping for businesses

  • Key Features: Primarily for sellers on Amazon, offering competitive rates for fulfilling orders. Leverages Amazon’s vast logistics network.
  • Average Price: Highly competitive for Amazon sellers, integrated directly into the Amazon ecosystem.
  • Pros: Seamless integration for Amazon sellers, potentially lower costs, fast delivery for eligible items.
  • Cons: Primarily for Amazon-related businesses, not a general public shipping service.

• Aramex

  • Key Features: Global logistics and transportation solutions, strong presence in the Middle East, Asia, and Africa. Offers express courier, freight forwarding, and e-commerce solutions.
  • Average Price: Competitive, especially for regions where they have a dominant presence.
  • Pros: Excellent for shipping to the Middle East and emerging markets, reliable service, good for e-commerce businesses.
  • Cons: Less recognized in some Western markets, network may not be as extensive as global giants like UPS/FedEx/DHL in all areas.

• Blue Dart Express India-focused, but reliable for that region

  • Key Features: Premium express air and ground services in India and to international destinations through DHL. Known for its strong domestic network and reliable delivery.
  • Average Price: Competitive within the Indian market for express services.
  • Pros: Dominant and highly reliable for shipments within India, strong integration with DHL for international reach, excellent tracking.
  • Cons: Primarily focused on the Indian subcontinent, less relevant for general international shipping not originating from or destined for India.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Evri.com Review & First Look

Based on looking at the website Evri.com, it immediately presents itself as a user-friendly and comprehensive platform for parcel delivery services.

The homepage is designed to guide users straight to the core functions: “Send,” “Track,” and “Return” a parcel.

This direct approach is commendable for a logistics service, as users typically visit such sites with a specific task in mind.

The clear calls to action, prominent price transparency, and extensive destination list are all indicators of a well-structured commercial website.

Initial Impressions of Evri.com’s Homepage

The first thing you notice is the intuitive layout.

There’s a clear “Send a parcel” section prominently featured, allowing users to input “From postcode” and “To postcode” to get a quick quote.

This instant accessibility to pricing is a significant plus, as hidden costs or complex quotation processes can be a major turn-off.

The site also immediately highlights value propositions like “Upgrade to Next Day delivery from only 58p extra from £2.62,” which speaks directly to common consumer desires for speed and affordability.

The inclusion of a wide array of destination countries, spanning from the UK, USA, Ireland, Australia, Canada, and major European nations to a vast list of global territories, signals a robust international shipping capability.

Evri.com’s Stated Business Model

Evri’s business model is clearly centered around providing a “great value parcel delivery & courier service.” They achieve this by offering competitive rates, particularly for their “ParcelShop delivery” option, which they explicitly state is “your cheapest way to send.” This model leverages a vast network of physical drop-off points, reducing the overhead associated with residential collections for every parcel. Furthermore, their claim of delivering “over 700 million packages a year to over 220 countries and territories worldwide” underlines a significant operational scale and established presence in the logistics industry. The mention of “18,000 friendly parcel Couriers” and “9,000+ ParcelShops” reinforces the idea of a well-distributed and accessible network. The focus on comprehensive tracking, “£20 FREE parcel cover,” and multiple delivery attempts suggests a service committed to reliability and customer satisfaction, even at competitive prices. The integration with major e-commerce platforms like eBay, Amazon, and Shopify for bulk sending also positions Evri as a strong partner for online businesses, catering to both individual and commercial shipping needs.

Breezesim.com Review

Evri.com Features Overview

Evri.com boasts a suite of features designed to make parcel delivery as convenient and flexible as possible.

From extensive delivery options to advanced tracking capabilities, the platform aims to provide a premium service at a competitive price point.

Diverse Delivery and Collection Options

Evri offers significant flexibility in how users can send and receive parcels.

• ParcelShop Drop-off: With 9,000+ ParcelShops located across the UK, this is highlighted as the cheapest way to send parcels. These shops often have extended opening hours and are open 7 days a week, making them convenient for users with busy schedules. The “Print in ParcelShop Device” feature further streamlines the process for those who cannot print labels at home.
• Locker Drop-off: In addition to ParcelShops, Evri also utilizes a network of lockers, offering an automated, self-service option for dropping off parcels at any time. This caters to users who prefer a quick, contactless experience.
• Courier Collection: For ultimate convenience, users can book a door-to-door Courier collection from their home or work address. This feature is particularly useful for larger parcels or for individuals who prefer not to travel to a drop-off point. The website explicitly states, “Select a day that works for you, and one of our friendly local Couriers will collect your items and send them on their way.”

Advanced Tracking and Delivery Management

In the world of parcel delivery, transparency and control over your shipment are paramount.

Evri.com seems to prioritize this with its robust tracking and delivery management tools.

• End-to-End Tracking: Every parcel sent with Evri includes full end-to-end tracking as standard. This means customers can monitor their parcel’s journey from the moment it’s dropped off or collected until it reaches its final destination, accessible via the Evri website or app.
• Delivery Time Window: On the day of delivery, customers receive a 1-hour delivery slot, allowing them to plan their day around the expected arrival. This is a significant improvement over broader delivery windows offered by some competitors.
• Divert Options: If the recipient isn’t going to be in, Evri’s tracking tool allows them to divert their parcel to a neighbor or select a “Safe Place” for the courier to leave the item. This flexibility helps prevent missed deliveries and ensures parcels are received securely.
• Photo Confirmation: For “Safe Place” deliveries, the courier provides photo confirmation, adding an extra layer of security and peace of mind for both sender and recipient.

Value-Added Services and Integrations

Evri goes beyond basic delivery by offering additional benefits and streamlining processes for frequent senders.

• Free Parcel Cover: Each parcel includes £20 FREE parcel cover as standard, providing a basic level of protection against loss or damage. This is a good incentive, though users with higher-value items would likely need to explore additional insurance options.
• Bulk Sending Integrations: For businesses and frequent senders, Evri offers tools to import from marketplaces, online stores, or CSV files. This integration capability with platforms like eBay, Amazon, and Shopify significantly speeds up the process of creating multiple labels, saving time and reducing manual errors.
• Evri App and Video Messaging: The Evri app provides all the functionalities of the website, including tracking and managing preferences. A unique feature mentioned is the ability to “send a personalised and meaningful video message with your parcel,” which adds a personal touch for gift senders.
• Accessibility Preferences: A new feature allows users to “Set accessibility preferences for all your future deliveries in one go using the Evri app or website.” This demonstrates a commitment to inclusive service delivery.

Groceries.morrisons.com Review

Evri.com Pros & Cons

When evaluating any service, a balanced view is crucial.

Evri.com, while offering many compelling features, also has areas where it could improve or where user experiences might vary.

Advantages of Using Evri.com

Evri’s value proposition hinges on convenience, cost-effectiveness, and a robust network.

• Cost-Effective Shipping: Evri explicitly markets itself as a “great value parcel delivery” service. Their ParcelShop delivery option, starting from £2.62 or £2.18 + VAT, is positioned as a significantly cheaper alternative to home or work delivery, with savings highlighted for various weight categories. For instance, sending a 2-5kg parcel via ParcelShop costs £2.62 compared to £6.49 for home delivery, representing a £3.87 saving. This affordability makes it attractive for budget-conscious individuals and small businesses.
• Extensive Network and Accessibility: With 9,000+ ParcelShops and Lockers and a network of 18,000 parcel couriers across the UK, Evri offers widespread access for both dropping off and collecting parcels. This density ensures that most users will have a convenient location nearby, often with longer opening hours 7 days a week than traditional post offices. The option for home or work collection adds another layer of convenience.
• Comprehensive Tracking and Flexibility: The inclusion of full end-to-end tracking for every parcel, accessible via their website or app, provides peace of mind. The 1-hour delivery window on the day of delivery is a strong feature, allowing recipients to better manage their time. The ability to divert parcels to a neighbor or safe place with photo confirmation further enhances delivery flexibility and security, reducing the likelihood of missed deliveries.
• E-commerce Integration for Bulk Sending: For online sellers and businesses, Evri’s bulk sending tools and integrations with major platforms like eBay, Amazon, and Shopify are a significant advantage. This streamlines the label creation and dispatch process, making it much more efficient for high-volume senders. The option to upload CSV files also caters to diverse business needs.
• Customer Support Options: The website mentions a “New telephone service” and contact via “chat or telephone to get help with your parcel,” suggesting multiple avenues for customer support, which is important for resolving issues.

Potential Drawbacks of Evri.com

While the website presents a strong case, potential downsides or areas of concern for users might exist based on general experiences with large logistics companies.

• Dependence on Third-Party ParcelShops: While the extensive ParcelShop network is a pro, the quality of service at individual ParcelShops can vary. These are often small businesses or convenience stores, and their staff may not always be as knowledgeable or efficient as dedicated courier service centers. This introduces a variable in the customer experience that Evri has less direct control over.
• £20 Free Parcel Cover Limit: While free parcel cover is a nice inclusion, £20 is a relatively low amount for many items. This means that for anything of significant value, senders would need to purchase additional insurance, which adds to the overall cost and complexity.
• Next Day Delivery Conditions: While “Upgrade to Next Day delivery from only 58p extra” sounds appealing, the condition “if you drop off before 12pm, we’ll aim to deliver the next working day” highlights that it’s an aim and not a guaranteed service. Factors like parcel volume, weather, and operational issues could affect actual delivery times.
• Customer Service Responsiveness: While contact options are provided, the actual speed and effectiveness of customer service are common pain points for large delivery companies. Users often report challenges in getting quick resolutions for lost or delayed parcels, especially if issues are complex. This is a common industry challenge, not unique to Evri.
• Video Message Feature Privacy/Utility: The “Evri video message” feature, while innovative, might be seen as a novelty rather than a core utility by many users. Its actual adoption rate and long-term utility for the average parcel sender might be limited, and some users may have privacy concerns about attaching personal videos to commercial deliveries.

Evri.com Pricing Structure

Evri.com’s pricing model is designed to be transparent and competitive, offering various options to suit different needs and budgets.

The key differentiator is often the choice between dropping off a parcel at a ParcelShop or having it collected from a home or work address.

Understanding Evri’s Core Pricing

Evri breaks down its pricing primarily by weight and delivery method, making it easy for customers to estimate costs directly from the homepage.

• Weight Categories: Parcels are categorized into specific weight bands: Postable, 0-1kg, 1-2kg, 2-5kg, 5-10kg, and 10-15kg. This clear segmentation helps customers quickly identify the relevant price for their item.
• Delivery Method Impact: The most significant factor influencing the price is whether you choose a ParcelShop delivery or a home/work delivery.
  • ParcelShop Delivery: This is consistently the cheapest option. For instance, a 0-1kg parcel costs £2.62 via ParcelShop.
  • Home or Work Delivery: This option is more expensive due to the convenience of collection. A 0-1kg parcel collected from home/work costs £3.29.
• Savings Highlighted: Evri explicitly shows the savings customers can achieve by choosing ParcelShop delivery. For example:
  • Postable: Home/work £2.70 vs. ParcelShop £2.62 £0.08 saving
  • 0-1kg: Home/work £3.29 vs. ParcelShop £2.62 £0.67 saving
  • 1-2kg: Home/work £4.79 vs. ParcelShop £2.62 £2.17 saving
  • 2-5kg: Home/work £6.49 vs. ParcelShop £2.62 £3.87 saving
  • 5-10kg: Home/work £6.49 vs. ParcelShop £5.87 £0.62 saving
  • 10-15kg: Home/work £9.98 vs. ParcelShop £9.01 £0.97 saving

These figures clearly push customers towards using the ParcelShop network for maximum savings. Rizzup.net Review

Next Day Delivery and International Options

Beyond standard delivery, Evri offers expedited and international services, each with its own pricing implications.

• Next Day Delivery Upgrade: Customers can upgrade to Next Day delivery from only 58p extra. This small additional fee makes expedited shipping accessible for many. However, it’s important to note the condition: “if you drop off before 12pm, we’ll aim to deliver the next working day.” This implies it’s a target, not a strict guarantee.
• International Delivery: Evri supports sending parcels to 200+ destinations worldwide. While specific international pricing isn’t detailed on the homepage, the presence of a “Destination country” selector and the mention of “Reach customers and loved ones around the world” indicates this is a core service. International pricing would typically depend on destination, weight, dimensions, and chosen service level e.g., standard vs. express. Users would need to input specific details to get an exact international quote.
• Bulk Send Savings: For high-volume senders, Evri promotes savings “when you spend £30 or more.” This suggests a tiered pricing or discount structure for businesses, encouraging them to use Evri for all their shipping needs. The bulk sending feature allows import from marketplaces or CSV, streamlining the process for frequent shippers.

Inclusions and Exclusions in Pricing

It’s vital for users to understand what’s included in the stated price and what might incur additional costs.

• Standard Inclusions: All parcels come with full end-to-end tracking and £20 FREE parcel cover. This basic level of protection is a standard offering. Also included are up to 3 delivery attempts and the option to divert the parcel.
• Potential Additional Costs:
  • Higher Value Insurance: For items exceeding £20 in value, customers would need to purchase additional insurance to ensure adequate cover in case of loss or damage. This is a common practice across courier services.
  • Print-in-ParcelShop Device: While beneficial, the use of this device for label printing might have its own associated cost or require specific preparation by the customer.
  • Specific Surcharges: Depending on the parcel’s dimensions especially for oversized items, even if within weight limits, remote delivery locations, or specific handling requirements, additional surcharges might apply. These are typically detailed in the full terms and conditions on the website.
  • VAT: The example pricing of “£2.18 + VAT” clearly indicates that Value Added Tax is an extra charge, which is standard for services in the UK.

Overall, Evri.com’s pricing model is straightforward for standard domestic parcels, with clear incentives for ParcelShop usage.

Users should always check the full terms and conditions and get a precise quote for international or high-value shipments to understand all potential costs.

Evri.com vs. Major Competitors

When considering Evri.com, it’s helpful to understand its position relative to other major players in the parcel delivery market, particularly in the UK and globally.

Evri often competes on price and network accessibility, while larger global couriers might emphasize speed, global reach, or specialized services.

Evri.com vs. Royal Mail UK’s Primary Postal Service

Royal Mail is the incumbent postal service in the UK, deeply embedded in daily life.

• Pricing: Evri is generally more competitive on price for heavier parcels e.g., 2kg+ parcels, especially when using ParcelShop drop-off. Royal Mail’s pricing for lighter items e.g., Large Letter, small parcel can sometimes be cheaper for non-tracked services, but tracked services often comparable or higher than Evri for similar weight bands. For example, a 2kg tracked parcel could be significantly cheaper with Evri’s ParcelShop option.
• Network: Royal Mail has an extensive network of post offices, but Evri’s 9,000+ ParcelShops and Lockers offer comparable or even better accessibility in many areas, particularly with longer opening hours 7 days a week for many locations. Royal Mail also offers doorstep collections.
• Tracking & Features: Both offer tracking, but Evri’s 1-hour delivery window and divert options to neighbour/safe place with photo often provide more granular control and flexibility than standard Royal Mail tracked services. Royal Mail offers a range of services from untracked to Special Delivery Guaranteed.
• Reliability: Both face occasional complaints regarding lost or delayed parcels, but Evri’s operational model means it’s generally considered a strong competitor for standard parcel delivery, while Royal Mail is still the default for letters and highly secure or time-sensitive items like Special Delivery.

Evri.com vs. DPD and ParcelForce Premium UK and International Couriers

DPD and ParcelForce part of Royal Mail Group typically operate at a more premium end of the market, focusing on speed and more advanced features.

• Pricing: DPD and ParcelForce are generally more expensive than Evri for comparable services, particularly for domestic parcels. Their pricing reflects a higher level of service guarantee, faster transit times, and typically more robust insurance options. Evri’s strength is its “value” proposition.
• Speed & Guarantees: DPD is renowned for its predictable 1-hour delivery windows which Evri has adopted, and often offers true next-day or even same-day services in some areas. ParcelForce also offers guaranteed timed deliveries. Evri’s Next Day is an “aim” and might not carry the same service guarantee.
• Customer Experience: DPD often receives higher praise for its proactive communication e.g., driver tracking map, re-delivery options, and overall customer service, which can be a key differentiator for businesses. Evri aims for similar flexibility but at a lower price point.
• International: Both DPD and ParcelForce have strong international networks, often providing faster international express services than Evri’s standard international offerings. Evri’s international reach 200+ countries is extensive, but transit times might be longer for standard services.

Evri.com vs. Global Giants: UPS and FedEx

While Evri primarily operates in the UK, its mention of international shipping to over 200 countries brings it into limited competition with global titans like UPS and FedEx. Motoringassistance.com Review

• Global Reach & Specialization: UPS and FedEx have unparalleled global logistics capabilities, offering comprehensive freight, supply chain management, and highly specialized services beyond just parcel delivery. Evri is a parcel delivery specialist.
• Speed & Reliability International: For critical international shipments, UPS and FedEx often offer superior speed, guaranteed transit times, and more advanced customs clearance support. Their integrated air and ground networks allow for rapid door-to-door delivery worldwide. Evri’s international services would be more suitable for non-urgent or standard shipments.
• Pricing: UPS and FedEx are generally significantly more expensive than Evri for domestic UK parcels. Their pricing reflects their premium services, global infrastructure, and higher levels of included insurance for standard packages. For international express, they would also be pricier but potentially faster and more reliable.
• Business Solutions: UPS and FedEx offer highly sophisticated business solutions, including complex API integrations, dedicated account management, and advanced analytics for large enterprises. While Evri has e-commerce integrations, it’s typically geared towards small to medium-sized businesses.

In essence, Evri.com positions itself effectively as a value-oriented, highly accessible domestic and standard international parcel delivery service, particularly strong in the UK market. It aims to provide many features found in premium services like 1-hour windows and diversion options but at a more competitive price point, often by leveraging its vast ParcelShop network. For extreme speed, highly valuable international shipments, or complex business logistics, the larger, more premium couriers might still be preferred.

How to Send a Parcel with Evri.com

Sending a parcel with Evri.com is designed to be a straightforward process, offering multiple convenient options for dropping off or arranging collection.

The website clearly guides users through each step, from getting a quote to final dispatch.

Step-by-Step Guide to Sending a Parcel

The process typically starts right on the Evri.com homepage with their interactive quote tool.

1. Get a Quote:
   • On the Evri.com homepage, locate the “Send a parcel” section.
   • Enter your “From postcode” your location and “To postcode” the recipient’s location.
   • Click “Send a parcel” or a similar button to proceed.
2. Enter Parcel Details:
   • You will then be prompted to provide details about your parcel, including its weight and dimensions. Evri has clear “Parcel size and weight guide” available on the site to help you classify your item correctly e.g., Postable, 0-1kg, 1-2kg, etc..
   • Specify the destination country if it’s an international shipment.
3. Choose Delivery Method:
   • Evri will present you with pricing options based on your parcel details. You’ll typically choose between:
     • ParcelShop Drop-off: This is the cheapest option. You select a convenient ParcelShop from their network of 9,000+ locations. Many have extended opening hours.
     • Locker Drop-off: Similar to ParcelShop, but using automated lockers.
     • Courier Collection: For an additional fee, you can book a local Evri courier to collect the parcel from your home or work address. You can select a preferred collection day.
4. Add Services Optional:
   • Next Day Delivery: You can upgrade to Next Day delivery for an extra fee from 58p extra. Note the condition: “if you drop off before 12pm, we’ll aim to deliver the next working day.”
   • Additional Parcel Cover: All parcels include £20 FREE parcel cover. If your item is of higher value, you will have the option to purchase additional insurance coverage.
5. Enter Recipient and Sender Details:
   • Provide the full delivery address for the recipient, including name, address, and contact details.
   • Enter your own contact details as the sender.
6. Pay and Print Label:
   • Review your order summary and proceed to payment. Evri accepts various online payment methods.
   • Once payment is confirmed, you will receive a shipping label. You can typically:
     • Print at home: Print the label directly from your computer and attach it securely to your parcel.
     • Print in ParcelShop: If you don’t have a printer, many ParcelShops have “Print in ParcelShop Devices” where you can scan a QR code received via email or app to print your label.
7. Drop Off or Await Collection:
   • For ParcelShop/Locker: Take your correctly labeled parcel to your chosen ParcelShop or Locker.
   • For Courier Collection: Ensure your parcel is ready and accessible for the courier on your selected collection day.

Tips for a Smooth Sending Experience

To ensure your parcel sending experience with Evri is as efficient as possible, consider these practical tips.

• Accurate Weight and Dimensions: Always weigh and measure your parcel accurately. Incorrect details can lead to delays, surcharges, or even return of the parcel. Use a reliable scale and measuring tape.
• Proper Packaging: Use sturdy packaging appropriate for the item’s contents. Ensure items are well-cushioned and protected. Use strong tape to seal all edges and seams. This minimizes the risk of damage during transit. Evri provides guidelines on “What you can and can’t send” and packaging tips.
• Clear Labeling: Attach the shipping label securely to the largest side of the parcel, ensuring the barcode is flat and scannable. Remove any old labels if reusing packaging.
• Check Prohibited Items: Before sending, always review Evri’s list of prohibited or restricted items. This includes dangerous goods, certain liquids, or high-value items not covered by standard insurance. For example, some items like aerosols, batteries, or perishable goods might have restrictions.
• Track Your Parcel: After sending, use the tracking number provided to monitor your parcel’s journey via the Evri website or app. This allows you to stay informed and address any potential issues promptly. You can often track by the 16-digit parcel number, 8-digit tracking code, or sales order number.

By following these steps and tips, users can effectively utilize Evri.com’s services to send parcels efficiently and cost-effectively.

How to Track a Parcel with Evri.com

Tracking a parcel is often the most frequently used feature on any courier website, and Evri.com prioritizes this with easily accessible tools and comprehensive updates.

The platform aims to provide full visibility from dispatch to delivery. Prettylittlething.com Review

Using Evri.com Tracking Tools

Evri offers multiple ways to track your parcel, catering to various identifiers and ensuring you can always find your shipment’s status.

• Website Tracking: The primary method is directly through the Evri website.
  • On the Evri.com homepage, prominently located, you will find a “Track your parcel” section or a search bar designated for tracking numbers.
  • You can typically enter:
    • Your 16-digit parcel number often found on your postage label or confirmation email.
    • An 8-digit tracking code.
    • A sales order number if you’re tracking a return from a retailer.
    • In some cases, your Postcode especially for returns where the retailer handles the tracking ID.
  • After entering the relevant identifier, click the “Track” button to view the latest status updates for your parcel.
• Evri App Tracking: For users who prefer mobile convenience, the Evri app offers the same tracking functionality.
  • Download the Evri app from your device’s app store.
  • Log in or use the guest tracking feature.
  • Enter your tracking number to get real-time updates directly on your phone. The app often provides push notifications for key delivery milestones.
• Email and SMS Updates: When a parcel is sent, both the sender and recipient if their details are provided often receive email or SMS notifications with the tracking number and updates on its journey. This can include confirmation of dispatch, out for delivery notifications, and successful delivery confirmations.

Understanding Tracking Statuses and What They Mean

Evri’s tracking system provides various status updates, each indicating a specific stage of the parcel’s journey. Understanding these helps manage expectations.

• “Order Placed”: The sender has created a shipping label and booked the service, but the parcel has not yet been given to Evri.
• “Collected from Sender” / “Dropped Off at ParcelShop/Locker”: The parcel has been successfully handed over to Evri’s network, either through a courier collection or by the sender dropping it off at a designated point.
• “In Transit” / “Processed at Depot”: The parcel is moving through Evri’s network. This indicates it has been scanned at a depot and is being sorted or transported to the next facility on its route. You might see multiple “Processed at Depot” scans as it moves through various regional hubs.
• “Out for Delivery”: The parcel has left the local delivery depot and is on its way to the recipient’s address. This is usually accompanied by the 1-hour delivery window notification.
• “Delivered”: The parcel has successfully reached its destination. This status often includes details like the time of delivery, who signed for it if applicable, or a “Safe Place” confirmation with a photo.
• “Attempted Delivery”: The courier tried to deliver the parcel but was unsuccessful e.g., recipient not in, no safe place. This usually means a re-delivery attempt will be made, often up to 3 times, or instructions on how to arrange collection.
• “Awaiting Further Instructions” / “Held at Depot”: This can occur for various reasons, such as an incomplete address, customs issues for international parcels, or if the recipient has requested a hold. The system will usually provide instructions on what action is needed.
• “Returned to Sender”: If delivery attempts fail or the parcel cannot be delivered for other reasons, it will be sent back to the original sender.

Troubleshooting Common Tracking Issues

Occasionally, tracking information might not update as expected, leading to concerns. Here’s how to approach common issues.

• No Updates for a Long Period:
  • Initial Scan Delay: Sometimes, it can take a few hours for the first scan to appear after drop-off, especially if dropped off late in the day.
  • Check Service Level: If it’s a standard service, transit times are longer, and scans might be less frequent between major depots.
  • Contact Evri Support: If there are no updates for more than 24-48 hours for a domestic parcel, or longer for international e.g., 5-7 business days, contact Evri’s customer support via chat or telephone. Provide your tracking number.
• “Delivered” but Not Received:
  • Check Safe Place/Neighbor: If the status shows “Delivered,” check any “Safe Place” specified or if a neighbor signed for it. Evri often provides a photo confirmation for safe place deliveries.
  • Contact Sender: If you are the recipient, first contact the sender of the parcel, as they are the primary customer of Evri and might have more detailed information or be able to initiate an investigation.
  • Contact Evri: If the above steps yield no results, contact Evri directly with your tracking number and details.
• Incorrect Address or Information: If you realize there’s an error in the address, contact Evri customer service immediately. While changes are not always possible once a parcel is in transit, early notification increases the chance of correction.

By leveraging Evri’s comprehensive tracking tools and understanding the meaning of various statuses, users can effectively monitor their parcels and take appropriate action if any issues arise.

Evri.com Return a Parcel: Process and Tips

Evri.com offers a robust and flexible system for returning parcels, catering to online shoppers who frequently need to send items back to retailers.

The process is designed to be convenient, with options for drop-off and collection.

How to Initiate a Parcel Return

Returning a parcel with Evri typically involves a few key steps, often starting with the retailer you purchased from.

1. Check Retailer’s Return Policy:
   • Before anything else, always consult the specific retailer’s return policy. Many major UK retailers like Next, ASOS, boohoo, John Lewis, Debenhams, eBay, and Amazon, as mentioned by Evri have direct partnerships with Evri.
   • The retailer will provide you with specific return instructions, which may include:
     • A pre-paid Evri return label.
     • A QR code to print a label at a ParcelShop.
     • A reference number for booking a return.
     • Information on whether the return is free or if a fee applies.
2. Obtain Your Evri Return Label/QR Code:
   • Pre-printed Label: If the retailer provides a pre-printed Evri label, simply attach it securely to your parcel.
   • Print in ParcelShop: If you received a QR code or a reference number, head to your nearest ParcelShop with a “Print in ParcelShop Device.” You can scan the QR code/enter the reference to print your label directly at the location. This is highly convenient if you don’t have a home printer.
   • Book Online less common for direct returns: In some cases, for general returns not linked to a specific retailer’s pre-paid service, you might need to use Evri’s standard “send a parcel” service and purchase postage, but this is less common for retailer returns.
3. Prepare Your Parcel:
   • Ensure the item is securely packaged, ideally in its original packaging.
   • Include any necessary return documentation specified by the retailer e.g., return form, invoice.
   • Affix the Evri return label clearly to the outside of the parcel, covering any old shipping labels.

Return Delivery Options

Evri provides multiple ways to get your return parcel back into their network.

Myhenry.com Review

• ParcelShop Drop-off:
  • This is the most common and often recommended method.
  • Locate your nearest Evri ParcelShop using the “find a ParcelShop” tool on their website.
  • Drop off your labeled parcel at the ParcelShop. Many ParcelShops have extended opening hours and are open 7 days a week, offering flexibility.
  • You will receive a receipt as proof of drop-off, which includes a tracking number. Keep this safe.
• Locker Drop-off:
  • Similar to ParcelShops, you can drop off your labeled parcel at an Evri Locker. These are self-service, automated lockers that allow for quick and contactless returns.
• Courier Collection:
  • For added convenience, some retailers or specific return services might allow you to book a local Evri Courier to collect the package from your home or office.
  • If this option is available, you would typically schedule it through the retailer’s return portal or directly on the Evri website after obtaining your return label.
  • Ensure the parcel is ready for collection on the scheduled day.

Essential Tips for a Smooth Return Process

To avoid delays or issues with your return, pay attention to these critical details.

• Retain Proof of Postage: Whether you drop off at a ParcelShop or a Locker, always keep the receipt or tracking number provided. This is your proof that you have sent the parcel and is crucial if there are any disputes about the return.
• Track Your Return: Use the tracking number from your receipt to monitor the progress of your return via the Evri website or app. This allows you to confirm when the parcel reaches the retailer. Many retailers will also send email confirmations once they receive and process your return.
• Adhere to Retailer Deadlines: Be mindful of the retailer’s return window e.g., 14 days, 30 days. Ensure you initiate and send the return well within this timeframe to avoid being refused a refund or exchange.
• Proper Packaging for Returns: Just like sending a parcel, ensure your return is well-packaged to prevent damage during transit. The item must arrive back at the retailer in a condition suitable for a refund or exchange.
• Check for Free Returns: Evri highlights that “Some even offer free returns.” Always confirm with the retailer if your return is free or if you will be charged a fee for using Evri’s service.
• Customer Service for Returns: If you encounter any issues with your return e.g., missing label, tracking not updating, unclear instructions, first consult the retailer’s customer service. If the issue is specific to Evri’s logistics e.g., lost parcel after drop-off, then contact Evri directly with your tracking number.

By following these guidelines, customers can efficiently manage their parcel returns using Evri’s services, ensuring a smooth experience from drop-off to retailer receipt.

Evri.com Help and Complaints Resolution

Even with the most streamlined services, issues can arise.

Evri.com provides various avenues for customers to seek help and lodge complaints, aiming to resolve problems related to parcel delivery, tracking, and returns.

Accessing Evri’s Help Resources

Evri’s website is the primary hub for self-service help, offering a range of resources to answer common questions and guide users.

• Online Help Centre: The website features an extensive “Help” or “Support” section. This usually includes:
  • FAQs Frequently Asked Questions: Covering topics like sending a parcel, tracking, returns, parcel sizes, prohibited items, and account management.
  • Guides and Articles: Detailed explanations on specific processes, such as “how to return a parcel” or understanding tracking statuses.
  • Service Updates: Information on any current delays, service disruptions, or operational announcements.
• “Contact Us” Page: This page consolidates all available contact methods, ensuring users can find the most appropriate channel for their query.
  • Chatbot/Live Chat: Often the quickest way to get immediate answers to common questions or be directed to the right human agent. The website explicitly mentions “Contact us via chat.”
  • Telephone Service: Evri mentions a “New telephone service,” indicating a direct line for customer support. This is crucial for urgent or complex issues that require a human conversation. Users would typically find the specific phone number on the “Contact us” page.
  • Email: While not explicitly listed on the homepage text, most courier services offer an email contact option for less urgent inquiries, often through a contact form.
• Evri App: The mobile application also provides access to help resources and allows users to manage their deliveries and returns, potentially offering in-app support options.

How to Lodge a Complaint

If an issue cannot be resolved through standard help channels or if a service failure has occurred e.g., lost parcel, damaged goods, significant delay, customers may need to escalate to a formal complaint.

1. Gather Information: Before contacting, compile all relevant details:
   • Tracking Number: This is essential for any parcel-related query.
   • Parcel Details: Contents, value, packaging description, send date, expected delivery date.
   • Proof of Postage/Receipt: The documentation you received when sending or dropping off the parcel.
   • Photos: If the complaint relates to damage, clear photos of the parcel and its contents are crucial.
   • Communication Records: Any previous interactions with Evri chat transcripts, email exchanges, names of agents.
   • Retailer Information: If it’s a return, details of the retailer and their return policy.
2. Contact Evri Customer Service:
   • Initial Contact: Begin by using the provided chat or telephone lines. Clearly explain the issue and state that you wish to lodge a formal complaint if it cannot be resolved immediately.
   • Be Clear and Concise: Provide all the gathered information in a structured manner. Stick to the facts and avoid emotional language.
   • Request a Reference Number: Always ask for a reference number for your complaint or inquiry. This allows you to track its progress.
3. Escalation Process If Needed:
   • If your initial complaint is not resolved to your satisfaction, or if the issue is particularly severe e.g., high-value lost item, you may need to escalate.
   • Follow Up: Use your reference number to follow up through the same channels. Request to speak to a supervisor or a more senior customer service representative if the initial agent cannot help.
   • Written Complaint: For serious issues, consider sending a formal written complaint via email or postal mail if an address is provided. This creates a clear paper trail. State your desired resolution e.g., refund for postage, compensation for item.
   • Alternative Dispute Resolution ADR: If Evri’s internal complaints process does not yield a satisfactory outcome, you may have recourse through an independent Alternative Dispute Resolution ADR scheme. In the UK, parcel and postal services are often covered by ombudsman services like the Communications Ombudsman. Check Evri’s terms and conditions or website for details on their ADR provider.

Tips for Effective Complaint Resolution

• Be Patient but Persistent: Resolving complex issues can take time, but consistent follow-up is necessary.
• Maintain Records: Keep a meticulous record of all communications, including dates, times, names of representatives, and summaries of conversations.
• Know Your Rights: Understand your consumer rights regarding parcel delivery services. In the UK, the Consumer Rights Act 2015 provides protections regarding service quality.
• Focus on Resolution: Clearly state what you expect as a resolution to your complaint e.g., full refund, partial compensation, re-delivery.

By utilizing Evri’s help resources and following a structured approach to complaints, customers can maximize their chances of a positive resolution when issues arise.

FAQ

What is Evri.com?

Evri.com is a leading UK-based parcel delivery and courier service that provides options for sending, tracking, and returning parcels both domestically within the UK and internationally to over 220 countries and territories worldwide. Ao.com Review

It operates a vast network of ParcelShops, Lockers, and couriers.

How can I track my Evri parcel?

You can track your Evri parcel directly on the Evri.com website or through the Evri app by entering your 16-digit parcel number, 8-digit tracking code, or sales order number into the tracking search bar.

What are Evri ParcelShops?

Evri ParcelShops are local businesses like convenience stores that act as drop-off and collection points for parcels.

Evri has over 9,000 ParcelShops across the UK, offering extended opening hours, often 7 days a week, for convenient parcel handling.

How much does it cost to send a parcel with Evri?

The cost of sending a parcel with Evri depends on the weight, dimensions, and chosen delivery method ParcelShop drop-off vs. home/work collection. ParcelShop drop-off is typically the cheapest option, with prices starting from £2.62 for a Postable item.

Can I send a parcel internationally with Evri?

Yes, Evri offers international delivery services to over 200 countries and territories worldwide.

You can select the destination country on their website to get a quote for international shipping.

Does Evri offer Next Day delivery?

Yes, Evri offers an upgrade to Next Day delivery for an additional fee from 58p extra. For next-day delivery, parcels usually need to be dropped off before 12 pm for an aim to deliver the next working day.

What is included with Evri’s standard parcel service?

Evri’s standard parcel service includes full end-to-end tracking, £20 free parcel cover, up to 3 delivery attempts, and the option to divert your parcel to a neighbor or safe place.

Photo confirmation is provided for “Safe Place” deliveries. Mobilesms.io Review

How do I return a parcel using Evri?

To return a parcel, you usually need to follow the specific return instructions provided by the retailer.

This often involves using a pre-paid Evri label or a QR code to print a label at a Evri ParcelShop.

You can then drop off the parcel at a ParcelShop/Locker or sometimes arrange a courier collection.

What if my Evri parcel is damaged or lost?

If your Evri parcel is damaged or lost, you should first gather all relevant information tracking number, proof of postage, photos of damage and then contact Evri customer service via their chat or telephone service to lodge a complaint and seek resolution.

Does Evri collect parcels from home?

Yes, Evri offers a courier collection service where you can book a local courier to pick up your parcel directly from your home or work address on a chosen day, for an additional fee.

What items can I not send with Evri?

Evri has a list of prohibited and restricted items, which includes dangerous goods, certain liquids, perishable items, and high-value items not suitable for standard carriage.

It’s crucial to check their “What you can and can’t send” guide on their website before shipping.

Can I change my delivery address or divert a parcel with Evri?

Yes, once a parcel is out for delivery, Evri’s tracking tool allows recipients to divert their parcel to a neighbor or select a “Safe Place” for the courier to leave the items if they won’t be in.

Changing the primary delivery address mid-transit can be more difficult and might require contacting customer service.

How many delivery attempts does Evri make?

Evri typically attempts delivery up to 3 times for a parcel. Qmee.com Review

After unsuccessful attempts, the parcel might be held at a depot for collection or returned to the sender.

Is Evri’s tracking real-time?

Evri provides comprehensive tracking updates at various stages of the parcel’s journey.

While not always minute-by-minute real-time, it offers regular scans and for deliveries, it provides a 1-hour delivery window on the day the parcel is out for delivery.

How do I contact Evri customer service?

You can contact Evri customer service through their website’s chat function or via their telephone service.

Details for contacting them are usually found in the “Help” or “Contact Us” sections of Evri.com.

What is the maximum weight for an Evri parcel?

Evri allows parcels up to 15kg for their standard services.

For items heavier than this, you would need to explore specialized freight services or alternative couriers.

Can I print my Evri label at a ParcelShop?

Yes, if you receive a QR code or a reference number from your retailer or Evri, you can use a “Print in ParcelShop Device” at many Evri ParcelShop locations to print your shipping label directly there.

What is the Evri app for?

The Evri app provides all the functionalities available on the website, including sending, tracking, and returning parcels.

It also allows you to manage delivery preferences, access help resources, and potentially send a video message with your parcel. Mellerbrand.com Review

What is the merger between Evri and DHL eCommerce about?

The website mentions “Following the merger of Evri and DHL eCommerce we will offer exciting new premium services.” This indicates an expansion of Evri’s service offerings, potentially leveraging DHL’s expertise to provide more premium and diverse logistics solutions.

Do I get a delivery time window with Evri?

Yes, when your parcel is out for delivery, Evri typically provides a 1-hour delivery slot, allowing you to anticipate the arrival time more accurately.