Faitsdarmes.com Reviews

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Based on checking the website, Faitsdarmes.com appears to be a legitimate online retailer specializing in Historical European Martial Arts HEMA equipment, including swords, protective gear, and training accessories.

The site presents itself as a trusted supplier within the HEMA community, boasting 10 years of experience.

While the niche market it serves might seem unconventional to some, focusing on historical combat re-enactment and sport, the direct provision of such specialized equipment is generally permissible, as long as it’s used for physical training, historical study, or self-defense within ethical boundaries, and not for aggression or unlawful activities.

It’s crucial for users to ensure their engagement with HEMA aligns with principles of respect, discipline, and avoiding harm.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Faitsdarmes.com Review & First Look

Faitsdarmes.com immediately stands out as a dedicated hub for Historical European Martial Arts HEMA enthusiasts.

Based on a thorough review of its homepage and product offerings, the site provides a comprehensive range of gear, from training swords and protective masks to jackets and various accessories.

The interface is clean and functional, albeit primarily in French, which might pose a slight barrier for non-French speakers without translation tools.

Initial Impressions and User Experience

The website’s design prioritizes clear navigation and product visibility.

  • Intuitive Categories: Products are logically grouped under headings like “Épées & Armes” Swords & Weapons, “Protections” Protective Gear, and “Tenue” Attire. This structure helps users quickly locate specific items.
  • Visual Appeal: High-quality images accompany each product, offering a good visual representation of the items.
  • Language Barrier: The primary language is French. While many browsers offer built-in translation, a more prominent language selector for English or other widely spoken languages would enhance global accessibility.
  • Mobile Responsiveness: The site appears to be mobile-friendly, adjusting well to smaller screens, which is crucial given the increasing number of users accessing e-commerce via smartphones.

Company Credibility and History

Faitsdarmes.com emphasizes its decade-long presence in the HEMA market, a significant factor for building trust.

  • “DEPUIS 10 ANS” FOR 10 YEARS: This bold statement on the homepage directly addresses the brand’s longevity and experience in a niche industry.
  • Community Trust: Positioning itself as a “Fournisseur de confiance de la communauté AMHE” Trusted supplier of the HEMA community suggests strong ties and a positive reputation within its target audience.
  • Contact Information: Readily available contact details, including an email address [email protected], a phone number 07 84 54 76 66, and a physical address in France 28 rue du Gamay, 63270 Vic le Comte FRANCE, bolster its perceived legitimacy.

Faitsdarmes.com Products and Offerings

Faitsdarmes.com offers a robust catalog tailored specifically for HEMA practitioners, covering everything from blunt training weapons to head-to-toe protective gear.

The depth and breadth of their inventory suggest a keen understanding of the sport’s requirements.

Extensive Range of HEMA Equipment

The site boasts a wide variety of equipment catering to different HEMA disciplines and training needs.

  • Swords & Weapons:
    • Two-Handed Swords: Including Longswords, Federschwerts, Greatswords.
    • One-Handed Swords: Such as Rapiers, Sabers, and Messers.
    • Polearms: Axes, Spears, and other historical polearms.
    • Blunt Weapons: Daggers, Axes, Maces, and foam replicas for safe training.
  • Protective Gear:
    • Head Protection: Masks 350N and 1600N rated, Gorgets, Mask Covers.
    • Arm Protection: Soft Gloves, Armored Gloves, Elbow Protectors.
    • Torso Protection: Men’s and Women’s Jackets, Plastrons.
    • Leg Protection: Pants, Thigh Guards, Shin Guards, Knee Protectors.
  • Accessories: Bags, Sword Cases, Fencing Bags, and maintenance materials.
  • Learning Resources: DVDs and books related to HEMA.

Focus on Safety and Quality Standards

Safety is paramount in HEMA, and Faitsdarmes.com appears to prioritize this with its product selection.

  • N-Rated Masks: Masks are clearly labeled with their Newton N rating e.g., 350N, 1600N, indicating their resistance to puncture, which is a critical safety standard in fencing and HEMA. For instance, the “Masque d’escrime AMHE 350N Version 3.0” is highlighted as FIE Level 1 certified.
  • Reinforced Jackets: Jackets like the “Veste AMHE renforcée ‘AP PRO NG 800N’” are described with high-strength fabric 800N certified and additional padding/shells for impact absorption.
  • Foam Training Weapons: The inclusion of foam axes and maces demonstrates an understanding of the need for safer alternatives during initial training or for specific combat simulations like Béhourd Buhurt and Medieval Sword Fighting MSF. These items minimize the risk of injury while allowing practitioners to replicate combat sensations.
  • Material Specifics: Products often detail the materials used, such as “lame en nylon flexible” flexible nylon blade for synthetic swords and “cuir, Kevlar et mousse haute densité” leather, Kevlar, and high-density foam for gloves, assuring users about the construction.

Faitsdarmes.com Pros & Cons

When evaluating Faitsdarmes.com, it’s essential to weigh its strengths against potential limitations to provide a balanced perspective for potential customers. Landing.jobs Reviews

The Upsides: What Faitsdarmes.com Does Well

Faitsdarmes.com offers several compelling advantages, particularly for its target audience.

  • Specialized Inventory: The website is a highly specialized retailer, which is a significant plus for HEMA practitioners. Unlike general sporting goods stores, Faitsdarmes.com curates a selection specifically designed for historical martial arts, ensuring compatibility and relevance. This means less time searching for appropriate gear and more time training.
  • Depth of Product Information: Many products feature detailed descriptions, including dimensions, materials, and specific features, which is crucial for informed purchasing in a technical sport like HEMA. For example, the “Federschwert synthétique ‘Black Fencer’ 4.0” lists its total length 125 cm and weight 1300 g, alongside its inspiration from historical treatises.
  • Bundled Offers & Promotions: The “PROMO! ” section demonstrates a customer-centric approach by offering discounted bundles e.g., “PACK : Masque 350N + Gants Kevlar + Feder Black Fencer” at €231.30, saving €52.70. These packs are ideal for beginners looking to get started with essential gear at a reduced cost.
  • Trusted Brands and Manufacturers: The site lists several well-known brands in the HEMA community, such as Black Fencer, SPES, Red Dragon, and Rawlings. This partnership with reputable manufacturers signifies a commitment to quality and reliable performance.
  • Customer Support Accessibility: The clear display of contact information—phone, email, WhatsApp, and a physical address—instills confidence that customers can easily reach out for support or inquiries. The “Retourner un produit” Return a product section also suggests a structured approach to customer service.

Potential Downsides and Areas for Improvement

While strong in its niche, Faitsdarmes.com has a few areas that could be enhanced, particularly for a broader audience.

  • Language Barrier: As noted, the predominant use of French without a prominent language switcher can be a significant hurdle for international customers. While browser translation tools exist, they are not always perfect and can detract from the user experience.
  • Limited General Appeal: The highly specialized nature of HEMA equipment means the site has a very specific audience. This isn’t necessarily a “con” for the business itself, but it means Faitsdarmes.com won’t appeal to a broad consumer base looking for general sports equipment.
  • Lack of Customer Reviews/Testimonials on Homepage: While some products show a “Top Vente” Top Seller tag with a number in parentheses e.g., “6” or “15”, these seem to indicate sales volume rather than actual customer reviews. Integrating visible customer testimonials or star ratings on the homepage or product pages would add a layer of social proof and trust.
  • Detailed Shipping and Returns Policy Clarity: While a “Retourner un produit” section exists, a dedicated, easily accessible, and detailed shipping and returns policy page in multiple languages would be beneficial. Customers often look for clarity on international shipping costs, delivery times, and the exact process for returns or exchanges before making a purchase.
  • Scarcity of English Blog Content: The “Blog” section, while providing useful articles like “Comment nettoyer vos gants d’escrime en cuir sans les abîmer ?” How to clean your leather fencing gloves without damaging them?, is entirely in French. Expanding blog content into English would serve a wider audience and enhance SEO for non-French speaking regions.

Faitsdarmes.com Alternatives

For those looking to explore other options or if Faitsdarmes.com doesn’t fully meet their needs e.g., due to language or specific product availability, there are several reputable alternatives in the HEMA equipment market.

Top HEMA Equipment Retailers

The HEMA community is supported by a global network of specialized vendors, each with unique strengths.

  • SPES Historical Fencing Gear Poland:
    • Strengths: Widely regarded as one of the leading manufacturers of HEMA protective clothing, especially their 800N jackets and pants. Known for durability and high safety standards.
    • Offerings: Jackets e.g., AP jackets, pants, gloves, and other protective gear.
    • Website: Often features clear English translation and global shipping.
  • Black Fencer Spain:
    • Strengths: Renowned for their high-quality synthetic HEMA swords and training tools. Their products are designed to simulate steel swords in weight and balance for safe sparring.
    • Offerings: Synthetic longswords, sabers, rapiers, daggers, and various training simulators.
    • Website: Usually available in English, with international shipping options.
  • Kvetun Armoury Russia:
    • Strengths: Specializes in handcrafted steel HEMA swords and protective steel gloves. Known for their historical accuracy and robust construction.
    • Offerings: A wide range of steel swords, gauntlets, and other steel-based protective gear.
    • Website: Provides English translation and ships internationally.
  • The HEMA Shop UK/Europe:
    • Strengths: A large online retailer stocking products from multiple HEMA brands including SPES, Black Fencer, and others. Offers a convenient one-stop shop experience.
    • Offerings: Comprehensive selection of swords, masks, gloves, jackets, and accessories from various manufacturers.
    • Website: Fully in English with diverse shipping options across Europe and beyond.
  • Superior Fencing USA:
    • Strengths: A prominent supplier in North America, offering a broad range of HEMA equipment from various manufacturers.
    • Offerings: Similar to The HEMA Shop, they carry a wide array of protective gear, training weapons, and accessories.
    • Website: Caters specifically to the North American market but may offer international shipping.

Key Factors When Choosing an Alternative

When considering other HEMA suppliers, potential buyers should evaluate several factors.

  • Product Range: Does the alternative offer the specific items you need e.g., steel longswords, specialized protective gear?
  • Shipping & International Accessibility: Check their shipping policies, costs, and whether they ship to your region. Be mindful of customs duties and import taxes.
  • Pricing: Compare prices across different vendors, especially for high-value items or bulk purchases.
  • Customer Reviews & Reputation: Look for independent reviews and community feedback on forums or social media.
  • Language Support: Is the website and customer service available in your preferred language?
  • Return Policies: Understand their return, exchange, and warranty policies in case of issues.

Faitsdarmes.com Pricing

Understanding the pricing structure of Faitsdarmes.com is crucial for HEMA practitioners budgeting for their equipment needs.

The site offers a range of products at various price points, reflecting the quality, complexity, and specific brand of the items.

Overview of Product Pricing

Based on the displayed items, Faitsdarmes.com’s pricing seems competitive within the specialized HEMA market.

  • Foam Training Weapons: Entry-level foam weapons like the “Hache en mousse” foam axe or “Masse à Ailettes en Mousse SPARTA” SPARTA Foam Flanged Mace are priced at €84.00, making them accessible for beginners or those focusing on safer, low-impact training. The “Hache à deux mains en mousse SPARTA” is slightly higher at €118.80.
  • Synthetic Swords: Mid-range training swords, such as the “Federschwert synthétique ‘Black Fencer’ 4.0,” are listed at €120.00. These are popular for their realistic feel without the higher cost and maintenance of steel.
  • Protective Gear – Masks: Essential protective items like the “Masque d’escrime AMHE 350N Version 3.0” are priced at €89.00, representing a standard cost for a certified entry-level HEMA mask.
  • Protective Gear – Gloves: The “Gants Kevlar – Version 2.0” are available for €75.00, offering intermediate protection.
  • Protective Gear – Jackets: High-end protective jackets, crucial for sparring, range significantly. The “Veste AMHE renforcée ‘AP PRO Plus 350N’ – Homme” is €358.80, while the top-tier “Veste AMHE renforcée ‘AP PRO NG 800N’ – Homme” is €379.00, and the “Veste AMHE ‘HUSSAR 800N’ – Femme” is €399.00. These prices reflect the advanced materials 800N fabric, enhanced padding, and specialized design for maximum protection.
  • Bundled Packs: As mentioned, Faitsdarmes.com offers “packs” which provide a slight discount over buying individual items. For example, a bundle including a 350N mask, Kevlar gloves, and a Black Fencer Feder is €231.30, a reduction of €52.70 from the regular price of €284.00. This represents roughly an 18.5% discount.

Value for Money and Market Comparison

When assessing the value offered by Faitsdarmes.com, it’s helpful to consider the broader HEMA market.

  • Specialized Niche Pricing: HEMA equipment, by its nature, is a specialized niche. This means prices are generally higher than mass-produced sporting goods due to lower production volumes, specialized materials, and stringent safety requirements. Faitsdarmes.com’s prices align with those of other reputable HEMA suppliers.
  • Quality vs. Cost: The site appears to stock products from well-known and respected HEMA brands, which often command higher prices due to their proven safety and durability. For instance, an 800N jacket from SPES or a Black Fencer synthetic sword are premium items in the HEMA world, and their pricing on Faitsdarmes.com reflects this quality.
  • Long-Term Investment: HEMA gear is an investment. While the upfront cost for a full kit mask, gloves, jacket, sword can be significant, ranging from €500 to €1000+, quality equipment from suppliers like Faitsdarmes.com is designed to last for years with proper care, potentially reducing long-term replacement costs.
  • No Obvious Subscription Models: Based on the visible information, Faitsdarmes.com operates on a standard e-commerce model where customers purchase individual items or bundles. There are no apparent subscription fees or recurring charges for product access.

Overall, Faitsdarmes.com offers transparent pricing for its specialized HEMA inventory. Paulbottandcompany.co.uk Reviews

The costs are in line with market rates for high-quality, safety-certified equipment, and the availability of discounted packs adds value for new practitioners.

How to Navigate Faitsdarmes.com for Your HEMA Needs

Navigating Faitsdarmes.com efficiently can help HEMA practitioners quickly find the right gear.

Despite being primarily in French, the site’s logical structure makes it fairly straightforward to use.

Essential Navigation Tips

To make the most of your visit, consider these pointers:

  • Utilize the Main Menu Menu: This is your primary tool. It’s well-organized into broad categories:
    • Épées & Armes Swords & Weapons: For all types of training swords, daggers, axes, and polearms.
    • Protections Protective Gear: Covers masks, gloves, jackets, leg protection, and more.
    • Compléments Complements/Accessories: Includes bags, sword cases, and maintenance supplies.
    • Tenue Attire: For T-shirts, socks, and bandanas.
    • Apprentissage Learning: Where you’ll find DVDs and books.
    • Entretien Matériel Equipment Maintenance: For spare parts and care products from specific brands like SPES, Rawlings, Red Dragon.
    • Boucliers Shields: A dedicated section for various types of shields.
  • Look for Nouveaux produits New Products and Les incontournables Must-haves/Essentials: These sections on the homepage highlight recently added items and popular products, which can be useful for discovering new gear or seeing what’s currently trending.
  • Check Offres spéciales Special Offers: This is where you’ll find discounted bundles or promotions, offering good value, especially for beginners assembling their first kit.
  • Use the Search Bar Recherche: If you know exactly what you’re looking for, the search function represented by a magnifying glass icon is highly effective. You can search by product type e.g., “masque,” “gants” or even by brand e.g., “SPES,” “Black Fencer”. The site even suggests popular tags like “spes,” “black fencer,” “350n,” “1600n,” and “pack.”
  • Leverage Browser Translation: If French isn’t your strong suit, use your browser’s built-in translation feature. While not perfect, it will provide a good understanding of the content.

Finding Specific Information

Once you’ve navigated to a product category or page, look for specific details:

  • Product Descriptions: Each product page typically has a detailed description outlining features, materials, dimensions, and sometimes historical context.
  • Images: Zoomable product images allow you to inspect details closely.
  • “Voir les options” See options: For items like jackets or masks, this button indicates different sizes, colors, or specifications are available.
  • Brand Information: Many product titles or descriptions will mention the brand e.g., “Black Fencer,” “SPES”, which is a key indicator of quality and compatibility within the HEMA community.
  • Customer Support Links: At the bottom of the page, find links for Contact, Retourner un produit Return a product, and Devenez un Club Partenaire Become a Club Partner.

By systematically using these navigation features, even those unfamiliar with French can effectively browse and purchase HEMA equipment from Faitsdarmes.com.

Faitsdarmes.com vs. Competitors

When considering Faitsdarmes.com, it’s useful to see how it stacks up against its primary competitors in the HEMA equipment market.

While all these retailers serve the same niche, they often have different strengths, product focuses, or geographic advantages.

Comparative Analysis: Faitsdarmes.com vs. Key Players

Let’s look at how Faitsdarmes.com compares to some of the major names in HEMA retail.

  • Faitsdarmes.com France:
    • Strengths: Battery4pc.com Reviews

      • Local European Presence: Being based in France, it likely offers faster and potentially more cost-effective shipping for customers within France and perhaps neighboring European countries.
      • Curated Selection: Appears to offer a well-chosen selection of popular and essential HEMA gear, including recognized brands like SPES and Black Fencer.
      • Focus on French-speaking Market: Strong ties and content for the French HEMA community.
    • Weaknesses:

      • Language Barrier: Primarily French website, which can deter non-French speakers.
      • Limited English Support: Less comprehensive English content compared to global retailers.
      • Potentially Smaller Inventory: While comprehensive, it might not carry every single niche product available from larger, more global distributors.
    • Best For: HEMA practitioners in France and French-speaking regions looking for a reliable local supplier with competitive pricing and good customer service.

      • Manufacturing Powerhouse: One of the world’s leading manufacturers of HEMA protective clothing. Their products are synonymous with high quality and safety.
      • Global Reach: Well-established international shipping and customer service.
      • Product Innovation: Continuously developing new protective gear based on community feedback.
      • Higher Price Point: Their proprietary gear, especially the 800N jackets, can be among the most expensive on the market.
      • Lead Times: Sometimes, popular items can have longer lead times due to high demand.
    • Best For: Practitioners prioritizing top-tier protective gear, willing to invest in premium, durable equipment.

      • Synthetic Weapon Expertise: Dominant in the market for high-quality, realistic synthetic HEMA training swords.
      • Durability and Simulation: Their synthetic swords are known for excellent durability and mimicking the feel of steel.
      • Innovation: Continuously refining their designs for better performance.
      • Limited Product Range: Primarily focuses on synthetic weapons, so you’ll need to go elsewhere for protective gear.
      • Direct-to-Consumer Focus: While they have distributors, buying directly might have different shipping dynamics.
    • Best For: HEMA schools and individuals primarily seeking reliable, safe synthetic training weapons.

      • One-Stop Shop: Aggregates products from many different HEMA brands, offering a vast selection under one roof.
      • Clear English Interface: Easy to navigate for English speakers worldwide.
      • Competitive Shipping: Good shipping options across the UK and mainland Europe.
      • Reseller Model: While convenient, they are resellers, so direct brand-specific support or warranty claims might sometimes be redirected.
      • Stock Fluctuations: Dependent on manufacturer supply, popular items can go out of stock quickly.
    • Best For: European customers looking for a wide variety of HEMA gear from multiple brands in one convenient location.

      • North American Focus: Strong logistics and customer support for the US and Canadian markets.
      • Diverse Inventory: Carries a good selection of gear from various international and domestic brands.
      • Community Engagement: Often visible at HEMA events and symposia in North America.
      • International Shipping Costs: Can be prohibitive for non-North American customers.
      • Currency Exchange: Pricing in USD might be less favorable for international buyers.
    • Best For: HEMA practitioners in North America seeking a reliable, local distributor.

Strategic Considerations for Buyers

When making a purchasing decision, consider:

  • Geographic Location: If you’re in France, Faitsdarmes.com is a strong contender due to potentially faster and cheaper shipping. For North America, Superior Fencing might be better. For broader Europe, The HEMA Shop, SPES, or direct from Black Fencer are good options.
  • Specific Product Needs: If you need a specific 800N jacket, SPES is a direct source. For synthetic swords, Black Fencer is the specialist.
  • Budget: Compare overall costs, including shipping and potential customs duties.
  • Language Preference: If English is essential, Faitsdarmes.com might require browser translation, whereas The HEMA Shop or Superior Fencing are fully English.
  • Customer Service: Consider reviews on responsiveness and helpfulness for each retailer.

In summary, Faitsdarmes.com holds its own as a reputable HEMA retailer, particularly for the French-speaking market, offering a focused and quality selection of gear.

However, global buyers might find other retailers more convenient due to language support or broader product aggregation.

How to Cancel Faitsdarmes.com Subscription

Based on the information available on the Faitsdarmes.com website, there is no indication of a subscription model for purchasing products or accessing content. Capriole.com Reviews

The site operates as a standard e-commerce platform where customers buy individual items or product bundles directly.

Therefore, the concept of “canceling a subscription” does not apply to Faitsdarmes.com.

No Recurring Subscriptions Identified

A review of the main menu, product pages, and general terms of use implied through sections like “Retourner un produit” suggests a transactional business model.

  • Direct Sales: Products are listed with one-time purchase prices e.g., €120.00 for a sword, €379.00 for a jacket.
  • No Membership Fees: There are no visible mentions of recurring membership fees for “premium access” or exclusive content.
  • Learning Resources: The “Apprentissage” Learning section offers DVDs and books, which are physical products purchased outright, not part of a digital subscription service.
  • Partnership Program: There is a “Devenez un Club Partenaire” Become a Club Partner program, which seems to be for HEMA clubs to receive discounts, not a consumer-facing subscription.

What to Do If You Encounter Unexpected Charges Unlikely

In the unlikely event that you notice recurring charges from Faitsdarmes.com and believe they are erroneous or unauthorized, here are the steps you should take:

  • Review Your Bank Statements: Carefully check your credit card or bank statements for the exact date, amount, and description of the charge.
  • Check Your Order History: If you have an account on Faitsdarmes.com, log in and review your past orders to ensure no recurring items or services were accidentally added.
  • Contact Faitsdarmes.com Directly: This is the most crucial step. Use the contact information provided on their website:
    • Email: [email protected]
    • Phone: 07 84 54 76 66
    • WhatsApp: “Nous écrire sur WhatsApp” link.
    • Clearly explain the unexpected charge and ask for clarification or a refund. Provide all relevant details, such as the date and amount of the charge.
  • Contact Your Bank/Credit Card Company: If you cannot resolve the issue directly with Faitsdarmes.com, or if you suspect fraudulent activity, contact your bank or credit card provider to dispute the charge. They can investigate the transaction and initiate a chargeback if appropriate.

Given that Faitsdarmes.com appears to be a legitimate e-commerce site for specialized HEMA gear, it’s highly improbable that a user would incur recurring subscription charges without explicit consent or prior notification.

The typical interaction with this site would involve one-time purchases.

How to Cancel Faitsdarmes.com Free Trial

Based on a comprehensive review of the Faitsdarmes.com website, there is no mention or indication of a “free trial” service or product offering. The site operates as a direct-to-consumer e-commerce platform where physical HEMA equipment is sold.

Absence of Free Trial Offers

  • No Digital Services: Faitsdarmes.com does not offer any software, digital content, or membership services that would typically come with a free trial period. Their product catalog consists entirely of physical goods like swords, protective gear, and accessories.
  • Direct Purchase Model: Every item displayed on the website, from foam weapons to high-end protective jackets, is listed with a one-time purchase price. There are no “subscribe and save,” “try before you buy,” or similar trial-based promotions.
  • Bundles are Discounts, Not Trials: While the site features “packs” or bundles at discounted prices e.g., “PACK : Masque 350N + Gants Kevlar + Feder Black Fencer”, these are straightforward bulk purchase discounts, not trial offers that convert into subscriptions.

What to Do If You’ve Misunderstood a Purchase

If you’ve made a purchase on Faitsdarmes.com and now wish to return it, believing it was part of a trial, you should refer to their general return policy.

  • Return Policy: The website prominently features a section titled “Retourner un produit” Return a product. This indicates that Faitsdarmes.com has a process for product returns or exchanges.
  • Initiating a Return: To return a product, you would likely need to:
    1. Contact Customer Service: Reach out to Faitsdarmes.com using their provided contact details email: [email protected], phone: 07 84 54 76 66, or WhatsApp.
    2. State Your Intent: Clearly explain that you wish to return a product you purchased.
    3. Follow Instructions: They will guide you through their specific return process, which typically involves packaging the item, obtaining a return authorization, and sending it back within a specified timeframe.
    4. Understand Conditions: Be aware that returns usually require the item to be in new, unused condition, and you might be responsible for return shipping costs.

In summary, users of Faitsdarmes.com do not need to worry about canceling a free trial, as this type of offering is not part of their business model.

Any purchases made are outright sales, subject to their standard return policy. Growthspreeofficial.com Reviews

Faitsdarmes.com Customer Support and Returns

Effective customer support and a clear return policy are vital for any e-commerce business, especially one dealing with specialized and often high-value items like HEMA equipment.

Faitsdarmes.com appears to provide accessible channels for customer inquiries and a defined process for returns.

Customer Support Accessibility

Faitsdarmes.com offers multiple avenues for customers to get in touch, which is a positive sign for responsiveness.

  • Email: The direct email address [email protected] is prominently displayed, allowing for detailed written inquiries.
  • Phone: A phone number, 07 84 54 76 66, is provided, enabling real-time communication for urgent matters or complex questions.
  • WhatsApp: The option to “Nous écrire sur WhatsApp” Write to us on WhatsApp offers a convenient and modern communication channel for many users who prefer messaging.
  • Physical Address: The inclusion of a full physical address 28 rue du Gamay, 63270 Vic le Comte FRANCE lends credibility and indicates a legitimate operational base.
  • “Contact” Page: There’s a dedicated “Contact” link in the footer, which likely leads to a contact form or reiterates the direct contact details.
  • Founder’s Presence: The mention of “Fondateur Renaud” Founder Renaud at the bottom of the page, sometimes with a direct chat option, adds a personal touch and a sense of direct access to the business owner, fostering trust.

Product Returns and Refunds Policy

The website clearly indicates that returns are possible through its “Retourner un produit” Return a product section.

While the full detailed policy isn’t explicitly laid out on the homepage text, the presence of this section suggests a structured process.

  • Initiating a Return: The prompt “Vous souhaitez changer un produit ou obtenir un remboursement ? Laissez vous guider” Do you wish to change a product or obtain a refund? Let us guide you implies a user-friendly, step-by-step process once a customer expresses intent to return.
  • Common Return Conditions General E-commerce Practice: While Faitsdarmes.com doesn’t explicitly state all conditions on the homepage, typical e-commerce return policies often include:
    • Timeframe: Returns usually need to be initiated within a specific number of days from delivery e.g., 14, 30, or 60 days.
    • Condition of Item: Products generally must be returned in their original, unused, and resalable condition, with all tags and packaging intact.
    • Proof of Purchase: A receipt or order number is almost always required.
    • Return Shipping: Customers may be responsible for the cost of return shipping unless the item is defective or incorrect.
    • Restocking Fees: Some retailers charge a restocking fee, though this is less common for standard returns unless specified.
  • Warranty Information: Some products, like the “Federschwert synthétique ‘Black Fencer’ 4.0,” explicitly mention a “Garantie 1 an” 1-year warranty. This is a crucial aspect of customer confidence, indicating that the products are backed by a period of coverage against manufacturing defects.

Importance of Clear Communication

For customers, especially international ones, it’s always advisable to:

  • Read the Full Return Policy: Before purchasing, locate and read the complete return policy, usually found in the footer under “Terms and Conditions,” “FAQs,” or a dedicated “Returns” link, to understand all requirements and procedures.
  • Communicate Clearly: When initiating a return or seeking support, provide all necessary details about your order and the issue to expedite the process.

Overall, Faitsdarmes.com demonstrates a commitment to customer support through its accessible contact channels and a stated willingness to guide customers through returns, reinforcing its image as a trustworthy supplier in the HEMA community.

Faitsdarmes.com Blog and Resources

Beyond just selling equipment, Faitsdarmes.com also invests in content, offering a blog that provides valuable resources and insights for the HEMA community.

This content strategy serves to educate customers and reinforce the brand’s expertise.

Educational Content and Guides

The “Blog” section Derniers articles – Latest articles highlights a commitment to supporting practitioners beyond just transactions. Tronx.shop Reviews

  • Practical Guides: Articles like “Comment nettoyer vos gants d’escrime en cuir sans les abîmer ?” How to clean your leather fencing gloves without damaging them? directly address common questions and maintenance needs of HEMA gear. This practical advice helps users extend the life of their equipment.
  • Choosing Equipment: The article “Comment choisir la veste AMHE SPES adaptée à votre pratique ? Guide complet des modèles AP Plus et Hussar 800N NG” How to choose the SPES HEMA jacket suitable for your practice? Complete guide to AP Plus and Hussar 800N NG models is an excellent example of a detailed buying guide. It helps practitioners understand the nuances of different protective gear 350N vs. 800N, Standard vs. Light vs. Pro and make informed purchasing decisions based on their specific training needs and safety requirements.
  • Community and Culture: The article “Pourquoi ‘Faits D’Armes’ ?” Why ‘Faits D’Armes’? delves into the philosophy behind the brand’s name, connecting it to French tradition and passion for historical martial arts. This kind of content builds brand identity and engages the reader on a deeper level than just product listings.

Engagement and SEO Benefits

A well-maintained blog with relevant content offers several benefits for both the users and the website itself.

  • Authority and Expertise: By providing detailed guides and answers to common questions, Faitsdarmes.com positions itself as an authority in the HEMA field, earning trust and credibility from its audience.
  • Improved SEO: High-quality, keyword-rich blog content e.g., “gants d’escrime,” “veste AMHE,” “SPES” helps the website rank higher in search engine results for relevant queries. This drives organic traffic, bringing more potential customers to the site.
  • Community Building: Informative articles foster a sense of community by sharing knowledge and insights, encouraging users to return to the site not just for purchases but also for valuable information.
  • User Engagement: Engaging content increases the time users spend on the site, reducing bounce rates and improving overall user experience metrics. For example, the articles show view counts e.g., 885 vues for the glove cleaning guide, 3211 vues for the SPES jacket guide, indicating active readership.
  • Fresh Content: Regularly updated blog content signals to search engines that the website is active and relevant, contributing to better search rankings.

Language Limitation

As noted previously, the blog content is exclusively in French.

While this serves the immediate French-speaking market, expanding the blog to include English versions of these valuable articles would significantly broaden its reach and impact within the global HEMA community, which is quite international.

This would allow Faitsdarmes.com to better compete with English-first HEMA retailers who often publish similar educational content.

The blog is a strong asset for Faitsdarmes.com, demonstrating a commitment to the HEMA community and leveraging content marketing to enhance its brand presence and assist its customers.

Frequently Asked Questions

What is Faitsdarmes.com?

Faitsdarmes.com is an online retailer specializing in equipment for Historical European Martial Arts HEMA, offering a wide range of training swords, protective gear, and accessories.

Is Faitsdarmes.com a legitimate website?

Yes, based on its professional presentation, detailed product listings, visible contact information including a physical address and phone number, and claim of 10 years in business, Faitsdarmes.com appears to be a legitimate and established supplier within the HEMA community.

What kind of products does Faitsdarmes.com sell?

Faitsdarmes.com sells various HEMA equipment, including training swords steel and synthetic, protective masks, gloves, jackets, pants, shields, and maintenance accessories.

Does Faitsdarmes.com sell real swords?

Faitsdarmes.com sells training swords designed for HEMA, which are typically blunt or synthetic to ensure safety during sparring and practice. They are not intended for combat.

What are the main payment methods accepted by Faitsdarmes.com?

While the website text doesn’t explicitly list all payment methods, most e-commerce sites accept major credit cards Visa, Mastercard, American Express and often PayPal. Tulum-hats.com Reviews

You would confirm this during the checkout process.

Does Faitsdarmes.com ship internationally?

The website is based in France, and while it primarily serves the French market, its shipping policies for international orders would need to be confirmed during checkout or by contacting customer service.

How long does Faitsdarmes.com take to ship orders?

Shipping times vary based on product availability, destination, and the chosen shipping method.

Specific details are usually provided during the checkout process or by contacting their customer service.

Can I return products to Faitsdarmes.com?

Yes, Faitsdarmes.com has a “Retourner un produit” Return a product section on its website, indicating a process for returns or exchanges.

You would need to contact their customer service to initiate a return.

Are the products on Faitsdarmes.com suitable for beginners?

Yes, Faitsdarmes.com offers a range of products suitable for beginners, including foam training weapons and basic protective gear, along with bundles designed for those starting HEMA.

What is the “N” rating on HEMA masks from Faitsdarmes.com?

The “N” rating e.g., 350N, 1600N on HEMA masks refers to their puncture resistance in Newtons, which is a safety standard in fencing and HEMA. Higher N ratings indicate greater protection.

Does Faitsdarmes.com offer discounts or promotions?

Yes, Faitsdarmes.com features a “PROMO! ” section with discounted bundles and special offers, particularly for essential starter kits.

Is there a Faitsdarmes.com physical store I can visit?

Based on the provided information, Faitsdarmes.com appears to be an online-only retailer with a physical address listed for operational purposes, not a retail storefront. Boostempire.eu Reviews

How can I contact Faitsdarmes.com customer support?

You can contact Faitsdarmes.com customer support via email [email protected], phone 07 84 54 76 66, or WhatsApp through the link on their website.

Does Faitsdarmes.com have a free trial for any products or services?

No, Faitsdarmes.com operates on a direct sales model for physical products and does not offer any free trials or subscription services.

How do I cancel a Faitsdarmes.com subscription?

There are no subscription services offered by Faitsdarmes.com, so there is no subscription to cancel.

Purchases are one-time transactions for physical goods.

Does Faitsdarmes.com offer warranties on its products?

Yes, some products, like the “Federschwert synthétique ‘Black Fencer’ 4.0,” explicitly mention a “Garantie 1 an” 1-year warranty, indicating coverage against manufacturing defects.

Are the products on Faitsdarmes.com compliant with HEMA safety standards?

Faitsdarmes.com offers products from reputable HEMA brands like SPES and Black Fencer, which are known for meeting HEMA safety standards, such as N-ratings for masks and durable construction for protective gear.

Can HEMA equipment from Faitsdarmes.com be used for self-defense?

While HEMA training can develop skills relevant to self-defense, the equipment sold by Faitsdarmes.com is primarily designed for historical martial arts practice, re-enactment, and sport, not for general self-defense tools.

Does Faitsdarmes.com have a blog or educational resources?

Yes, Faitsdarmes.com has a blog section Derniers articles that features educational content, guides on equipment maintenance, and articles about the HEMA community.

Is the Faitsdarmes.com website available in English?

The Faitsdarmes.com website is primarily in French.

While some browsers offer translation, a direct English language option is not prominently featured. North-london-locksmiths.com Reviews

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