Trales.se Reviews

Based on checking the website, Trales.se, now operating as Dieselexperten.se, appears to be an online retailer specializing in diesel heaters and related accessories for outdoor living, cabins, boats, and RVs.

The site highlights a broad selection of products, emphasizing quality brands and competitive pricing, aiming to provide heating solutions for a more comfortable outdoor experience.

They claim to have served over 4000 satisfied customers across Scandinavia, offering various models from air heaters to water-based systems and portable solutions.

While Trales.se Dieselexperten.se focuses on providing practical heating solutions, it’s important to approach all online transactions with a critical eye, especially when considering significant purchases.

The concept of honest trade and providing beneficial products is encouraged, however, the process of evaluating online retailers involves more than just their claims.

It requires a thorough investigation into their service, customer support, and the overall transaction experience.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Trales.se Review & First Look

Based on looking at the website, Trales.se, which now redirects to Dieselexperten.se, presents itself as a leading provider of diesel heaters and related accessories in the Nordic region.

The initial impression is that of a specialized e-commerce platform focused on a niche market: heating solutions for diverse applications like recreational vehicles, boats, and remote cabins.

The website prominently displays key selling points such as “Nordens bredaste utbud av dieselvärmare!” Nordic’s widest selection of diesel heaters! and “4000+ nöjda kunder över hela Skandinavien” 4000+ satisfied customers across Scandinavia. These claims aim to establish immediate credibility and trust with potential customers.

Website Design and User Experience

The overall design of Trales.se Dieselexperten.se is clean and functional, adhering to modern e-commerce standards.

The navigation menu is straightforward, offering clear categories like “Dieselvärmare” Diesel Heaters, “Avgasdelar” Exhaust Parts, “Luftsystem” Air Systems, and “Bränslesystem” Fuel Systems. This logical categorization helps users easily find the specific products they are looking for.

• Ease of Navigation: The menu is intuitive, allowing quick access to different product lines and essential information such as “Köpvillkor” Purchase Terms, “Betalningsalternativ” Payment Options, and “Kontakt Oss” Contact Us.
• Product Presentation: Each product listing includes high-quality images, clear pricing including VAT, and a “Välj alternativ” Choose option button for products with multiple variants. This standard approach enhances the user’s ability to evaluate products effectively.
• Mobile Responsiveness: A quick check reveals that the website is responsive, adjusting well to various screen sizes, which is crucial for customers browsing on mobile devices. Data from Statista indicates that over 50% of global web traffic originates from mobile devices, making mobile optimization a necessity for any online retailer.

Initial Product Offerings

The main page showcases several prominent products, including:

• Hydro-Hybrid 5000w: Marketed as a unique heater that warms both air and water, described as a “kraftpaket” power package.
• Airdrome XL 8kw Brushless: Highlighted as a compact and portable diesel heater, easy to install and transport.
• Airdrome 5kw Brushless: Presented as a robust and permanent heating system suitable for cabins, boats, or caravans.

These initial offerings give a good overview of the core business, emphasizing versatility and power.

The inclusion of customer ratings, such as “Betygsatt 4.50 av 5,” provides social proof, which can influence purchasing decisions.

Trales.se Product Range and Specialization

Trales.se Dieselexperten.se focuses intensely on diesel heating solutions, offering a comprehensive array of products designed to meet diverse heating needs, particularly in challenging outdoor or off-grid environments.

This specialization allows them to potentially offer deeper expertise and a more curated selection compared to generalist retailers. Ivahost.com Reviews

Core Product Categories

The website organizes its offerings into several distinct categories, making it easy for customers to navigate and find what they need:

• Airdrome Luftburna dieselvärmare Airdrome Air-borne Diesel Heaters: This is a primary category featuring various wattage options 2kw, 5kw, 8kw and models with GSM/LTE+ functionality for remote control. These are typically used for heating air in enclosed spaces like cabins, RVs, or tents.
  • Dieselvärmare Airdrome XL gsm 5kw™: Priced from 2990,00 kr – 4490,00 kr incl. moms.
  • Dieselvärmare Airdrome 8kw™: Priced from 2590,00 kr – 4590,00 kr incl. moms.
• Vätskeburna dieselvärmare Liquid-borne Diesel Heaters: These systems, under the “Hydrome” brand, are designed for water-based heating, offering options for floor heating or hot water supply.
  • Dieselvärmare Hydrome 12kw 2g GSM™: Priced at 7490,00 kr incl. moms.
  • Dieselvärmare Hydrome 5kw™ gsm / LTE+: Priced from 6490,00 kr – 7990,00 kr incl. moms.
• Hydro-Hybrid Series: A unique offering that combines both air and water heating capabilities, providing a versatile solution for varied requirements.
  • Dieselvärmare Hydro-Hybrid 5kw™ gsm / LTE+: Priced from 3690,00 kr – 5490,00 kr incl. moms.

Accessories and Components

Beyond the main heating units, Trales.se also stocks a wide range of essential accessories and spare parts, which is a significant advantage for users needing to install, maintain, or repair their systems. This ensures a one-stop shop experience.

• Avgasdelar Exhaust Parts: Includes items like exhaust pipes, hull fittings, and exhaust socks, crucial for safe operation.
  • Skrovgenomföring: 690,00 kr incl. moms.
  • Rostfritt avgasrör 120cm: 490,00 kr incl. moms.
• Luftsystem Air Systems: Components for air distribution, such as vent grilles and adjustable Y-connectors.
  • Ventilgaller lågprofil: 129,00 kr incl. moms.
• Fästen Mounts: Various mounting plates and outdoor enclosures for secure and safe installation.
  • Dieselvärmarlåda – utomhusmontage: 990,00 kr incl. moms.
• Bränslesystem Fuel Systems: Fuel pumps, hoses, and connectors for efficient fuel delivery.
  • Ultratyst bränslepump: 790,00 kr – 890,00 kr incl. moms.
• Övriga tillbehör Other Accessories: This category includes lithium batteries, glycol hoses, and extension cables, providing comprehensive support for heater setups.
  • Lithiumbatteri 500w 12v: 2890,00 kr incl. moms.

The breadth of these offerings suggests that Trales.se aims to be a complete solution provider for anyone looking to set up or maintain a diesel heating system, from the primary unit down to the smallest fitting.

Trales.se Pricing Structure

Based on the product listings on Trales.se Dieselexperten.se, the pricing structure for their diesel heaters and accessories is clearly laid out, with all prices including VAT moms. This transparency is a positive aspect, as it prevents hidden costs from surprising customers at checkout.

The range of prices indicates a variety of models catering to different budgets and heating requirements, from compact units to more powerful and feature-rich systems.

Overview of Main Product Prices

• Air-borne Diesel Heaters Airdrome Series:
  • Airdrome 2kw™ gsm / LTE+: 2990,00 kr – 4290,00 kr
  • Airdrome 5kw™ gsm / LTE+: 2990,00 kr – 4590,00 kr
  • Airdrome XL gsm 5kw™ gsm / LTE+: 2990,00 kr – 4490,00 kr
  • Airdrome XL gsm 8kw™ gsm / LTE+: 2790,00 kr – 4490,00 kr
  • Airdrome 8kw™ gsm / LTE+: 2590,00 kr – 4590,00 kr
  • Airdrome 6kw GSM: No specific price listed on the homepage, but mentioned as “Vår mest kraftfulla luftvärmare” Our most powerful air heater.
• Liquid-borne Diesel Heaters Hydrome Series:
  • Hydrome 12kw 2g GSM™: 7490,00 kr
  • Hydrome 5kw™ gsm / LTE+: 6490,00 kr – 7990,00 kr
• Hydro-Hybrid Series Air & Water:
  • Hydro-Hybrid 5kw™ gsm / LTE+: 3690,00 kr – 5490,00 kr

Accessory Pricing Examples

Accessories are also priced individually, allowing customers to build their complete heating system according to their specific needs.

• Exhaust Parts:
  • Skrovgenomföring Hull Fitting: 690,00 kr
  • Rostfritt avgasrör 120cm Stainless Exhaust Pipe: 490,00 kr
  • Avgasstrumpa löpdecimeter Exhaust Sock per decimeter: 22,00 kr
• Mounting & Enclosures:
  • Dieselvärmarlåda – utomhusmontage Outdoor Diesel Heater Box: 990,00 kr
• Power Solutions:
  • Lithiumbatteri 500w 12v Lithium Battery: 2890,00 kr

Shipping and Discounts

The website clearly states:

• Fri frakt över 2000kr Free shipping over 2000 SEK. This is a significant incentive for larger purchases, aligning with common e-commerce strategies to increase average order value.
• 2-5 Dagar leveranstid 2-5 Days delivery time. This provides a clear expectation for customers regarding shipping speed.
• Missa inte 15% höstrea På hela sortimentet RABATTKOD: HÖST2024 Don’t miss 15% autumn sale on the entire range DISCOUNT CODE: HÖST2024. This indicates that the company runs promotional sales, which can offer good savings for buyers. Promotional codes are a common tactic, with data suggesting that discounts can increase conversion rates by up to 30% for e-commerce sites.

The pricing structure seems competitive within the specialized market for diesel heaters, and the transparency regarding VAT and shipping costs is a positive.

The availability of sales and free shipping thresholds further enhances the value proposition for potential customers.

Trales.se Customer Service and Support

Based on the information available on the Trales.se Dieselexperten.se website, the company provides several channels for customer service and support, which is essential for an online retail business dealing with technical products like diesel heaters. Ultrasarmy.com Reviews

Clear communication channels and transparent policies are key indicators of a reliable business.

Contact Information

The website prominently displays contact details, ensuring customers can reach out with queries or issues.

• Telefon Phone: +46 101463742
  • Telefontid Phone Hours:
    • Måndag-fredag Monday-Friday: 09:00-14:00
    • Lördag Saturday: 11:00-14:00
    • Söndag Sunday: Stängt Closed
• Email: [email protected]

The provision of specific phone hours indicates a dedicated customer support team, even if it’s not 24/7. An email address offers an alternative for non-urgent inquiries or for customers who prefer written communication.

According to a recent survey by Microsoft, 60% of customers prefer to resolve issues over the phone, while 72% prefer email for non-urgent communication, highlighting the importance of offering both options.

Key Customer Policies

The website links to several important policy pages, which detail the terms and conditions of purchase, delivery, and returns.

These policies are critical for building customer trust and managing expectations.

• Köpvillkor Purchase Terms: This section likely outlines the general terms of sale, including contractual agreements, product information disclaimers, and responsibilities of both the buyer and seller.
• Betalningsalternativ Payment Options: Details the accepted payment methods, which is crucial for customers to ensure they can complete their purchase. While the specific options aren’t listed on the homepage, this page would provide clarity.
• Integritetspolicy Privacy Policy: Explains how customer data is collected, used, and protected, which is vital for GDPR compliance and building data trust.
• Beställning & leverans Order & Delivery: Provides information on the ordering process, shipping methods, and expected delivery times already mentioned as 2-5 days. This section would also clarify any specific delivery constraints or procedures.
• Ångerrätt & retur Right of Withdrawal & Return: This is a critical legal requirement for online retailers in Sweden and the EU, detailing the customer’s right to return products within a specified period and the conditions for such returns.
• Reklamationer & klagomål Complaints & Claims: Outlines the process for customers to file complaints or make claims regarding faulty or incorrect products, ensuring a structured approach to dispute resolution.

The availability of these detailed policy pages suggests a commitment to transparency and adherence to consumer protection regulations.

While the website doesn’t offer live chat, the combination of phone and email support, along with comprehensive policy documentation, provides a solid foundation for customer service.

For complex products like diesel heaters, having clear return and complaint procedures is especially important, as technical issues may arise.

Trales.se Pros & Cons

Based on the publicly available information on the Trales.se Dieselexperten.se website, we can identify several advantages and potential disadvantages for customers considering a purchase. Southcoastfirewood.co.uk Reviews

It’s important to weigh these factors before committing to any online transaction.

Pros

• Specialized Product Range: The website offers a highly specialized and comprehensive selection of diesel heaters and all necessary accessories. This focus means they likely have deeper product knowledge and a more curated inventory than general hardware stores.
• Clear Pricing and VAT Included: All prices displayed on the site include VAT, which provides transparency and prevents unexpected costs at checkout.
• Free Shipping Threshold: Offering free shipping on orders over 2000 SEK is a significant financial incentive for customers, especially given the price points of diesel heaters and their components.
• Established Delivery Times: The stated delivery time of 2-5 days provides a clear expectation for customers regarding when they can expect their orders.
• Multiple Contact Channels: The provision of both a phone number with specific operating hours and an email address offers customers flexibility in how they seek support.
• Transparent Policies: The website features dedicated pages for purchase terms, privacy policy, delivery information, right of withdrawal, and complaints, demonstrating adherence to consumer protection regulations and fostering trust.
• Customer Reviews Displayed: Product pages show customer ratings e.g., 4.50 out of 5, offering social proof and indicating that real customers have interacted with and rated the products.
• Promotional Offers: The presence of a clear discount code for an “autumn sale” suggests regular promotions, which can benefit customers looking for deals.

Cons

• Limited Customer Service Hours: While phone support is available, the limited operating hours Mon-Fri 9 AM-2 PM, Sat 11 AM-2 PM mean that customers outside these times, especially during evenings or Sundays, must rely solely on email, which may have a longer response time.
• No Live Chat Support: The absence of a live chat feature means instant assistance is not available, which can be a drawback for customers seeking immediate answers or troubleshooting help. According to a Zendesk report, 79% of customers prefer live chat because of the immediacy it offers.
• Language Barrier for non-Swedish speakers: The entire website content is in Swedish, which can pose a significant barrier for international customers or those not proficient in the language. While browser translation tools exist, they are not always perfect and can hinder clear communication.
• Lack of Publicly Available Customer Testimonials/Reviews beyond product ratings: While product-specific ratings are visible, the homepage doesn’t prominently feature broader customer testimonials or case studies, which could further build trust and demonstrate customer satisfaction beyond individual product experiences.
• Dependence on Third-Party Payment Gateways: While common, without knowing the specific payment providers, customers might have concerns about transaction security if unfamiliar options are used. The website mentions “Betalningsalternativ” but doesn’t detail them on the homepage.
• No Physical Presence Indicated: The website doesn’t mention any physical store locations or showrooms. For high-value or technical products, some customers prefer the option of in-person consultation or pickup.

Overall, Trales.se Dieselexperten.se appears to be a legitimate and well-structured online retailer for diesel heaters, with clear advantages in its specialized focus and transparency.

However, areas such as broader customer service availability and multi-language support could be improved to enhance the overall customer experience for a wider audience.

Trales.se Alternatives

When considering purchasing diesel heaters or related accessories, Trales.se Dieselexperten.se is a specialized option, but several alternatives exist, ranging from other niche suppliers to larger general retailers.

The best alternative often depends on specific needs, including budget, desired brand, installation requirements, and customer service preferences.

Niche Online Suppliers

Similar to Trales.se, other online stores specialize in heating solutions, often catering to specific segments like RVs, marine, or off-grid living.

These suppliers may carry different brands or offer unique bundles.

• Specific RV/Campervan Accessory Stores: Many online retailers cater exclusively to the recreational vehicle market. These sites often carry a range of diesel heaters, especially those designed for mobile applications. Examples might include CamperDelight.se hypothetical name, but representative of this category or RVparts.eu.
  • Pros: Highly specialized advice, potentially larger selection of RV-specific models, integration knowledge for vehicles.
  • Cons: May be more expensive, limited stock for non-RV applications.
• Marine Equipment Suppliers: For boat owners, marine-specific stores like Watski.com or local marine retailers might offer heaters designed to withstand harsh marine environments and corrosion.
  • Pros: Products designed for saltwater, marine-certified installations, expert advice on boat heating.
  • Cons: Higher prices due to marine-grade materials, limited selection for land-based use.

General E-commerce Platforms

Large online marketplaces offer a vast selection of products, including various types of heaters, often at competitive prices due to high volume.

• Amazon e.g., amazon.com, amazon.com: Amazon hosts numerous third-party sellers offering a wide range of diesel heaters from various brands. You can find everything from inexpensive Chinese models to established brands.
  • Pros: Huge selection, competitive pricing, extensive customer reviews, convenient shipping especially with Prime.
  • Cons: Quality can vary widely between sellers, less specialized support, potential for counterfeit products, return process can be complex for large items.
• eBay e.g., eBay.com, local eBay sites: Similar to Amazon, eBay offers a marketplace for both new and used diesel heaters, often through individual sellers or smaller businesses.
  • Pros: Potential for good deals, option for used equipment, buyer protection programs.
  • Cons: Risk of scams, quality control issues, reliance on individual seller reputation, shipping times can vary.

Local Hardware Stores and HVAC Suppliers

For those who prefer a physical shopping experience or need professional installation support, local options are viable.

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• Biltema or Jula in Scandinavia: These large hardware and automotive retail chains often carry a selection of portable heaters and basic heating accessories. While their range of dedicated diesel heaters might be smaller than specialists, they could be an option for simpler needs.
  • Pros: Ability to see products in person, immediate purchase, local returns, sometimes offer installation services.
  • Cons: Limited specialized selection, staff knowledge might be less deep than niche suppliers, potentially higher prices for some items.
• HVAC Heating, Ventilation, and Air Conditioning Suppliers: Companies specializing in climate control systems might offer larger, more permanent diesel heating solutions, particularly for cabins or industrial uses.
  • Pros: Professional installation, warranties, custom solutions, expert advice.
  • Cons: Generally much higher cost, focus on permanent installations rather than portable units.

When choosing an alternative, consider factors like warranty, return policies, brand reputation, and the level of technical support provided.

For a product as technical as a diesel heater, customer service and post-purchase support are often as important as the initial price.

Understanding Trales.se Return and Cancellation Policies

Based on the information available on Trales.se now Dieselexperten.se, the website explicitly references “Ångerrätt & retur” Right of Withdrawal & Return and “Reklamationer & klagomål” Complaints & Claims in its footer, indicating that these policies are clearly defined and accessible.

For any online purchase, especially for technical products like diesel heaters, understanding these terms is crucial.

Right of Withdrawal Ångerrätt

In Sweden, like the rest of the European Union, consumers have a statutory right of withdrawal ångerrätt for online purchases. This typically means:

• 14-Day Cooling-Off Period: Customers generally have 14 days from the day they receive their order to notify the seller that they wish to withdraw from the purchase. This is a standard consumer protection law across the EU.
• Conditions for Return:
  • The product must typically be returned in substantially unchanged condition. For technical products, this often means it should not have been installed or used in a way that diminishes its value significantly.
  • Original packaging is often required, or at least highly recommended, to ensure the product is protected during return shipping.
  • The customer is usually responsible for the cost of return shipping.

To understand the precise details for Trales.se, one would need to consult their specific “Ångerrätt & retur” page. Key elements to look for would include:

• Specific Notification Process: How does Trales.se require customers to notify them of a withdrawal? Is it via a specific form, email, or phone call?
• Return Address: Where should the product be sent?
• Refund Process: How quickly will the refund be processed after the returned item is received and inspected? EU law generally mandates refunds within 14 days of the seller receiving the returned goods or proof of return.

Returns Retur Beyond Right of Withdrawal

Sometimes, returns may be accepted under conditions outside the statutory right of withdrawal, such as if the product is faulty or incorrect. These fall under “Reklamationer & klagomål.”

Complaints and Claims Reklamationer & Klagomål

This section addresses issues where a product is defective, damaged, or does not meet the description.

• Defective Products: If a diesel heater or accessory arrives faulty or develops a fault within a reasonable period often dictated by consumer law, which can be up to three years in Sweden for certain defects, the customer has the right to make a claim.
• Remedies: Depending on the nature of the defect, the remedies could include:
  • Repair of the product.
  • Replacement with a new product.
  • A price reduction.
  • Cancellation of the purchase and a full refund if other remedies are not feasible or satisfactory.
• Process: The “Reklamationer & klagomål” page would outline the steps for filing a claim, including:
  • Required documentation e.g., proof of purchase, photos/videos of the defect.
  • Timeline for reporting defects.
  • Whose responsibility it is to cover shipping costs for defective items usually the seller for legitimate claims.

How to Potentially Cancel a Trales.se Order

Canceling an order before shipment is often simpler than returning a product.

While the website doesn’t explicitly state a “cancellation policy” separate from returns on the homepage, the general approach would be: Courseworkwriting.co.uk Reviews

1. Act Quickly: The moment you decide to cancel, contact Trales.se Dieselexperten.se immediately.
2. Use Available Contact Methods:
   • Phone: Call their customer service line during their operating hours +46 101463742. This is usually the fastest method for cancellation.
   • Email: Send an email to [email protected] with your order number and a clear request for cancellation. Follow up with a phone call if possible, especially if the order was placed recently.
3. Confirm Cancellation: Ensure you receive confirmation from Trales.se that your order has been canceled and that no charges will be applied or that a full refund will be processed if payment has already been made.

If the order has already been shipped, it would then fall under the “Ångerrätt & retur” policy, and the customer would need to initiate a return once the product is received, incurring return shipping costs.

Therefore, timely communication is key for cancellations.

Trales.se vs. Competitors

When evaluating Trales.se Dieselexperten.se against its competitors in the diesel heater market, several factors come into play, including product range, pricing, customer service, and specialization.

While Trales.se carves out a niche with its focus on “Nordens bredaste utbud av dieselvärmare,” how it stacks up against other players often depends on the specific needs of the consumer.

Trales.se’s Strengths in Comparison

• Specialization and Depth of Inventory: Trales.se’s primary advantage is its deep specialization in diesel heating solutions. This means they likely offer a more extensive and curated selection of various diesel heater types air, water, hybrid and an unparalleled range of accessories exhaust parts, fuel systems, mounting kits, batteries compared to generalist retailers. This focus can lead to better product knowledge and more comprehensive support for this specific category.
• Regional Focus Scandinavia: Their claim of “4000+ nöjda kunder över hela Skandinavien” suggests a strong regional presence and understanding of local needs, climate, and regulations, which can be beneficial for Scandinavian customers.
• Free Shipping Threshold: The “Fri frakt över 2000kr” policy is competitive, especially for bulky or heavy items like diesel heaters, where shipping costs can be substantial. Many smaller competitors might not offer this, and larger general retailers may have higher thresholds or different shipping structures.
• Transparent Pricing VAT Included: All prices include VAT, which is a clear and customer-friendly approach, avoiding surprises at checkout.

Competitors’ Strengths and Areas Where Trales.se Might Lag

1. General E-commerce Giants e.g., Amazon, eBay:

• Strengths:
  • Vast Selection Beyond Diesel Heaters: These platforms offer almost anything, allowing customers to bundle purchases.
  • Often Lower Prices: Due to massive purchasing power and a competitive marketplace, prices on popular models might sometimes be lower, especially for generic or Chinese-made heaters.
  • Faster Shipping for Prime/Fulfilled by Amazon items: For many items, these platforms can offer next-day or even same-day delivery in urban areas.
  • International Reach: Available globally, with multi-language support.
• Where Trales.se excels: Deeper specialization, tailored accessories, and potentially more personalized customer support for the specific product category. For technical products, specialized support can outweigh a slight price difference.

2. Niche RV/Marine/Off-Grid Suppliers e.g., Specialized Camper Stores, Marine Outlets:

*   Specific Expertise: They might offer heaters tailored to specific applications e.g., super compact units for small vans, or corrosion-resistant marine heaters.
*   Bundling with Installation Services: Some specialized suppliers, especially physical ones, might offer installation services or recommend certified installers, which Trales.se doesn't explicitly offer.

• Where Trales.se excels: Trales.se’s claim of the “widest selection” suggests it might offer a broader range of diesel heaters overall, not just those for specific applications, potentially giving it an edge in sheer variety.

3. Local Hardware Stores / Automotive Chains e.g., Biltema, Jula:

*   Immediate Purchase & Physical Inspection: Customers can see and touch products before buying and take them home immediately.
*   Local Returns: Easier returns for customers who prefer in-person handling.
*   Basic DIY Advice: Staff might offer basic installation tips.

• Where Trales.se excels: Far superior selection and specialization in diesel heaters. Local stores typically only carry a very limited range of entry-level or portable heaters. Trales.se’s range of accessories is also likely unmatched by general hardware stores.

Conclusion on Competition

Trales.se Dieselexperten.se appears to be well-positioned as a dedicated specialist in the Nordic diesel heater market. While it cannot compete with the sheer scale or lightning-fast delivery of e-commerce giants, its strength lies in its focused inventory, comprehensive accessory range, and apparent regional market expertise. For a customer specifically looking for a diesel heater and all its related components, Trales.se likely offers a more tailored and complete shopping experience than a general marketplace, provided they are comfortable with the online-only model and the Swedish language interface. The “lowest price guarantee” mentioned in the footer though not detailed also hints at a competitive pricing strategy.

Frequently Asked Questions

What is Trales.se?

Based on checking the website, Trales.se has rebranded and is now operating as Dieselexperten.se. Gramgrowth.net Reviews

It is an online retail store specializing in diesel heaters and a wide range of related accessories for various applications like cabins, boats, RVs, and outdoor living.

What types of products does Trales.se Dieselexperten.se sell?

Trales.se Dieselexperten.se sells a comprehensive range of diesel heaters, including air-borne heaters Airdrome series, liquid-borne heaters Hydrome series, and hybrid air & water heaters Hydro-Hybrid series. They also offer extensive accessories such as exhaust parts, air systems, mounting hardware, fuel systems, and power solutions like lithium batteries.

Does Trales.se offer free shipping?

Yes, Trales.se Dieselexperten.se offers free shipping for orders totaling over 2000 SEK within their delivery areas.

What are the delivery times for Trales.se Dieselexperten.se?

The stated delivery time for orders from Trales.se Dieselexperten.se is typically 2-5 business days.

How can I contact Trales.se customer service?

You can contact Trales.se Dieselexperten.se customer service by phone at +46 101463742 during their phone hours Monday-Friday 09:00-14:00, Saturday 11:00-14:00, Sunday closed or via email at [email protected].

Are prices on Trales.se Dieselexperten.se inclusive of VAT?

Yes, all prices displayed on the Trales.se Dieselexperten.se website are inclusive of VAT moms.

Does Trales.se offer international shipping?

The website primarily focuses on the Scandinavian market, with claims of “4000+ nöjda kunder över hela Skandinavien.” For international shipping outside Scandinavia, it’s best to contact their customer service directly to inquire about possibilities and costs.

What is the return policy for Trales.se Dieselexperten.se?

Trales.se Dieselexperten.se adheres to the standard Swedish/EU right of withdrawal ångerrätt, which generally allows customers 14 days to return a product.

They also have specific policies for complaints and claims reklamationer & klagomål for defective items. Full details are available on their website.

Can I cancel an order on Trales.se Dieselexperten.se?

Yes, you can generally cancel an order. Bit-magic.ltd Reviews

It’s recommended to contact Trales.se Dieselexperten.se customer service by phone or email as soon as possible after placing the order to request a cancellation, ideally before the item has shipped.

Does Trales.se Dieselexperten.se sell portable diesel heaters?

Yes, Trales.se Dieselexperten.se offers portable diesel heaters, such as the Airdrome XL, designed for easy installation and transport.

What is a Hydro-Hybrid heater from Trales.se?

The Hydro-Hybrid 5000w is a unique heater offered by Trales.se Dieselexperten.se that is designed to heat both air and water, making it a versatile “power package” for various heating needs.

Does Trales.se Dieselexperten.se offer payment plans or financing?

The website mentions “Betalningsalternativ” Payment Options but does not detail specific financing plans on its homepage.

You would need to check that specific page or contact customer service for details on accepted payment methods, including any installment options.

Are Trales.se Dieselexperten.se products covered by a warranty?

While not explicitly detailed on the homepage, products generally come with consumer protection rights and potential manufacturer warranties.

For specific warranty information, customers should consult the “Reklamationer & klagomål” section or inquire directly with Trales.se Dieselexperten.se customer service.

What is the difference between air-borne and liquid-borne diesel heaters?

Air-borne diesel heaters like the Airdrome series heat air directly and are commonly used for space heating in cabins, RVs, or tents.

Liquid-borne diesel heaters like the Hydrome series heat a fluid e.g., water or glycol which is then circulated through radiators or underfloor heating systems, often used for hot water or hydronic heating.

Does Trales.se Dieselexperten.se sell accessories for diesel heaters?

Yes, Trales.se Dieselexperten.se sells a wide range of accessories including exhaust parts, air system components, mounting brackets, fuel system parts, and electrical accessories like lithium batteries. Beik.it Reviews

Is there a physical store for Trales.se Dieselexperten.se?

Based on the website information, Trales.se Dieselexperten.se appears to operate primarily as an online retailer, with no mention of physical store locations.

Does Trales.se Dieselexperten.se offer discounts or sales?

Yes, the website mentions and promotes sales, such as a “15% höstrea” 15% autumn sale with a specific discount code, indicating that they regularly offer promotional deals.

What is the purpose of the GSM/LTE+ functionality on some heaters?

The GSM/LTE+ functionality on some Trales.se Dieselexperten.se diesel heaters allows for remote control of the unit, enabling users to start, stop, or adjust settings from a distance via a mobile network.

Does Trales.se Dieselexperten.se sell batteries for diesel heaters?

Yes, Trales.se Dieselexperten.se sells lithium batteries, such as a 500w 12v lithium battery, designed to power their diesel heating systems.

What is the “lowest price guarantee” mentioned on Trales.se Dieselexperten.se?

The website footer mentions “lägsta prisgaranti” lowest price guarantee, suggesting that Trales.se aims to offer competitive pricing.

To understand the specifics and conditions of this guarantee, one would typically need to refer to their terms and conditions or contact customer service.