1phone.dk Reviews

Based on looking at the website, 1phone.dk primarily serves as a Danish electronics repair and resale service based in Næstved, specializing in smartphones, tablets, and PCs.

They highlight quick and professional repairs, use quality replacement parts both original and equivalent, and offer competitive pricing.

The site also facilitates the buying and selling of used devices.

While their services focus on practical device repair and reuse, which are generally permissible, it’s crucial for consumers to ensure all transactions, especially buying and selling, adhere to ethical principles like transparent pricing, clear warranty terms, and avoiding any elements of deception or interest riba in payment plans, if any.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

1phone.dk Review & First Look

Navigating 1phone.dk, the first impression is that of a straightforward, service-oriented business. The website is clean, easy to navigate, and clearly states its core offerings: fast and professional electronic repairs. They explicitly mention servicing popular brands like iPhone, Samsung, Huawei, and Sony, covering a broad spectrum of devices from smartphones to tablets and even PCs. This immediate clarity is a strong point.

Initial Impressions and User Experience

The homepage provides quick access to repair services, a shop, and options to sell your device.

Key contact information, including phone and email, is prominently displayed, which builds immediate trust.

The design feels practical, not overly flashy, which aligns with a repair service.

• Ease of Navigation: The menu is intuitive, with clear categories for different repair types and services.
• Aesthetics: The site is visually clean, with a focus on functionality rather than elaborate design. This makes it easy to find what you’re looking for without distractions.
• Mobile Responsiveness: A quick check reveals the site is well-optimized for mobile, which is critical given the nature of their business—people often browse for repair services on their damaged devices.

Service Overview at a Glance

1phone.dk aims to be a comprehensive solution for electronic device issues. They emphasize: Habercrafts.com Reviews

• Broad Device Coverage: From the latest iPhone 15 Pro available for purchase down to older models, and a range of Samsung, Huawei, and Sony devices. They also handle iPads and various PC/Mac repairs.
• Common Repair Types: Screen replacement, cracked glass, battery issues, button repairs, and back cover replacements are all listed. This covers the most frequent problems users face.
• Physical Location: Their store is situated in Næstved, Denmark, at Jernbanegade 8B, providing a tangible presence for customers. This physical address adds a layer of credibility.

1phone.dk Cons

While 1phone.dk presents a professional front, there are a few areas where the information provided could be more robust for an international audience or for those seeking deeper insights into their operations.

Limited Transparency on Specifics

The website provides general assurances of quality and experience, but specific details can sometimes be vague.

For instance, while they state they use “original parts as well as parts that are just as good,” the criteria for “just as good” aren’t explicitly defined.

• Supplier Information: No details are given about their parts suppliers or specific certifications for their repair processes. This level of detail would enhance trust, especially for those concerned about aftermarket parts.
• Repair Process Documentation: While they mention quick repairs, a more detailed breakdown of their typical diagnostic and repair workflow would be beneficial for customers who like to understand the “how” and “why.”

Geo-Specific Focus and Language Barrier

The service is clearly tailored for the Danish market, specifically Næstved.

This is excellent for local customers but can be a drawback for anyone outside this region or who doesn’t speak Danish. Dhamecha.com Reviews

• Language Support: The website is exclusively in Danish. While browser translation tools can help, an English version or at least a FAQ section in English would significantly broaden their appeal and accessibility.
• Geographic Limitation: Their primary service model involves dropping off devices at their Næstved location. For those not in the vicinity, their services are inaccessible, which is a natural limitation for a physical repair shop but a “con” for a broader review perspective. They do mention delivery, but this seems tied to local purchases rather than general repair logistics for remote customers.

Lack of Detailed Pricing Structure Online

While they state “competitive prices” and encourage customers to inquire, a comprehensive, public pricing list for all repair types isn’t readily available without direct contact or visiting specific product pages.

• Repair Cost Estimates: For common repairs, providing a clear price range or a dynamic quote tool would empower customers to make quicker decisions without needing to call or visit.
• Service Tiers: If they offer different tiers of parts e.g., original vs. third-party, outlining the price differences and pros/cons of each upfront would be helpful.

1phone.dk Alternatives

When seeking reliable electronic repair services or looking to buy/sell used devices, it’s wise to consider alternatives that offer similar quality and convenience, especially if 1phone.dk’s location or language presents a barrier.

Local Independent Repair Shops

Just like 1phone.dk, many cities have local, independent repair shops that offer personalized service and often quicker turnaround times.

• Benefits:
  • Personalized Service: Often allows direct communication with the technician.
  • Community Support: Supporting local businesses can strengthen the local economy.
  • Flexibility: May be more flexible with unique repair challenges or urgent requests.
• Considerations:
  • Varying Quality: Quality and expertise can differ significantly between shops, requiring thorough vetting through reviews and recommendations.
  • Part Sourcing: Similar to 1phone.dk, inquire about their part sourcing and warranty policies.

Manufacturer Authorized Service Centers

For major brands like Apple, Samsung, or Huawei, opting for an authorized service center provides assurance of genuine parts and manufacturer-backed warranties.

*   Genuine Parts: Guaranteed use of original manufacturer parts.
*   Expert Training: Technicians are usually trained and certified by the manufacturer.
*   Warranty Preservation: Repairs at authorized centers typically preserve the device's original warranty.
*   Higher Costs: Often more expensive than independent shops.
*   Longer Turnaround: May have longer repair times due to centralized processes.
*   Limited Scope: May only repair devices of their specific brand.

Online Mail-in Repair Services

Several companies offer mail-in repair services, which can be convenient for those without local options or who prefer doorstep service. Swinfordgraphics.co.uk Reviews

*   Convenience: Repair from anywhere, often with prepaid shipping labels.
*   Specialization: Some services specialize in particular models or repair types.
*   Shipping Risks: Potential for damage or loss during transit.
*   Turnaround Time: Includes shipping time, which can extend the overall repair duration.
*   Trust Factor: Requires significant trust in the company's handling of your device.

DIY Repair with caution

For the adventurous and technically inclined, performing repairs yourself can be an option, but it comes with significant risks.

*   Cost Savings: Potentially the cheapest option if you already have tools.
*   Learning Experience: A chance to understand your device better.
*   Voiding Warranty: Almost certainly voids any existing manufacturer warranty.
*   Risk of Damage: High risk of causing further damage to the device.
*   Part Sourcing: Requires finding reliable sources for quality parts, which can be challenging.
*   Complexity: Modern devices are incredibly complex and often require specialized tools and expertise.

When choosing an alternative, always prioritize clear communication, transparent pricing, and robust warranty policies to ensure a positive outcome.

1phone.dk Pricing

Based on the information available on 1phone.dk, while the website states “competitive prices” and encourages customers to “read more about our prices,” a comprehensive, publicly accessible price list for all repair services isn’t immediately evident.

The pricing seems to be structured per device model and specific repair type, requiring navigation to individual product pages or direct inquiry.

Pricing Structure and Access

The website mentions that you can “Bestil reparation” Order Repair and select your device e.g., iPhone X, iPhone 8 Plus, etc.. This suggests that the pricing for a particular repair, such as a screen replacement for an iPhone 7, would be displayed once that specific device and service are selected. Bolehallmanorclub.co.uk Reviews

• Model-Specific Pricing: Prices vary significantly by device model and the complexity of the repair. Newer or more premium devices generally incur higher repair costs due to more expensive parts and intricate designs.
• Service-Specific Pricing: Different repair types e.g., screen replacement, battery replacement, camera repair will have distinct price points. For example, a cracked screen repair is usually one of the most common and often pricier repairs.
• Quotation Basis: For less common issues or custom repairs, it appears customers might need to contact 1phone.dk directly for a tailored quote.

Example Pricing Insights Based on General Industry Trends

While exact prices from 1phone.dk are not universally listed without going through the booking process, we can infer general price ranges based on typical industry rates for similar services:

• iPhone Screen Replacement: Depending on the model, this can range from DKK 500-2500+ approximately $70-$350+ USD. Newer models like the iPhone 15 Pro, which they also sell, would likely be at the higher end of this spectrum for screen repairs.
• Battery Replacement: Generally less expensive than screen repairs, often ranging from DKK 300-800 approximately $40-$110 USD.
• Other Repairs e.g., charging port, button, camera: Prices vary widely but often fall within the DKK 400-1000+ approximately $55-$140+ USD range depending on complexity and part cost.

These figures are estimates based on market averages and should not be taken as definitive prices from 1phone.dk.

Customers are advised to go through their online booking system or contact them directly for precise pricing.

Value Proposition and Price Justification

1phone.dk justifies its pricing by emphasizing:

• Quality Reservedele Quality Spare Parts: They state they use “only the best spare parts,” including original parts and high-quality equivalents. This directly impacts repair costs, as quality parts are more expensive than generic, low-grade alternatives.
• Many Years of Experience: Their claim of “many years of experience” and staying updated on the market implies skilled technicians, which adds value to the service. Expertise often translates to higher labor costs but also better reliability and faster repairs.
• Quick Service: The promise of quick repairs, often while you wait, also adds value, as time is a precious commodity. For instance, “Irene Herbo” mentioned a “half hour” screen change for an iPhone 6. This efficiency is often factored into pricing.
• Lifetime Warranty: The website explicitly mentions “Livstidsgaranti” Lifetime Warranty on repairs. This is a significant value-add that can justify a competitive price point, as it provides long-term peace of mind. A lifetime warranty implies a strong confidence in their parts and workmanship, which is a rare offering in the repair industry.

In essence, while specific prices aren’t front and center, 1phone.dk positions its pricing as a reflection of quality parts, expert service, efficiency, and robust warranty coverage. Denjyskeelektriker.dk Reviews

How to Cancel 1phone.dk Subscription

The website 1phone.dk primarily offers repair services and the buying/selling of electronic devices, rather than ongoing subscription services.

Therefore, the concept of “canceling a subscription” in the traditional sense like a monthly software or streaming service does not directly apply to 1phone.dk’s core business model.

However, if a customer has placed an order for a repair or a device purchase and wishes to cancel it before the service is rendered or the product is shipped, this would fall under their general terms and conditions for order cancellation.

Understanding 1phone.dk’s Service Model

1phone.dk operates on a transaction-based model:

• Repair Services: You pay for a specific repair service when it is completed. There’s no recurring subscription involved.
• Device Purchase: When you buy a device, it’s a one-time transaction.
• Device Sale: When you sell a device to them, it’s also a one-time transaction.

Cancelling an Order or Service Request

If you have initiated a repair booking or a purchase/sale agreement with 1phone.dk and need to cancel it, you would typically follow their standard cancellation policy outlined in their “Handelsbetingelser” Terms and Conditions or by directly contacting their customer support. Mon-epluche-legumes.fr Reviews

General Steps to Potentially Cancel an Order/Service Request:

1. Review Handelsbetingelser Terms and Conditions: This document, linked on their website, would contain their official policies regarding cancellations, refunds, and returns. It’s crucial to read this first to understand your rights and their procedures. Look for sections related to “Fortrydelsesret” Right of withdrawal or “Annullering” Cancellation.

2. Contact Customer Support Immediately: The most direct and effective method is to reach out to 1phone.dk’s support team as soon as possible.

   • Telefon support: +45 91 91 91 31
   • Email support: [email protected]

   Clearly state your intention to cancel and provide all relevant order details e.g., order number, device type, date of booking.

3. Confirm Cancellation: Ensure you receive a confirmation of your cancellation from 1phone.dk, ideally in writing email. This serves as proof of your request. Oddizzi.com Reviews

Key Considerations for Cancellation:

• Timing: The ability to cancel an order or service request often depends on how far along the process is. If parts have already been ordered specifically for your repair, or if a device has already been shipped, cancellation might be more complex or incur fees.
• Return Policy: If you have already received a device and wish to return it, this would fall under their return policy, which is distinct from cancellation.
• No Free Trials: Since 1phone.dk offers tangible services and products, the concept of a “free trial” doesn’t apply to their offerings.

In summary, while there’s no “1phone.dk subscription” to cancel, customers seeking to modify or cancel a service request or order should refer to the company’s terms and conditions and contact their customer support promptly.

How to Cancel 1phone.dk Free Trial

Based on the services offered by 1phone.dk, which revolve around electronic device repairs, buying, and selling, there is no indication or offering of a “free trial” associated with their services.

Their business model is transactional: customers pay for a specific repair service or purchase a device outright.

They do not provide software, subscription-based plans, or trial periods for using their core offerings. Myticketprinting.eu Reviews

Therefore, if you are looking for information on how to cancel a “1phone.dk free trial,” it’s highly likely that you are either mistaken about the nature of their services or confusing 1phone.dk with another company.

To reiterate:

• 1phone.dk provides repair services for phones, tablets, and PCs.
• They also buy and sell used electronic devices.
• These are one-time services and purchases, not subscription-based models with trial periods.

If you have engaged with 1phone.dk for a service and wish to inquire about their return policy for a purchased device or cancellation policy for a repair order, please refer to their “Handelsbetingelser” Terms and Conditions on their website or contact them directly via:

• Telefon support: +45 91 91 91 31
• Email support: [email protected]

It’s important to clarify the exact nature of your interaction with the company if you believe you are part of a “free trial.”

1phone.dk vs. Local Repair Shops

When considering where to get your electronic device repaired, comparing a dedicated service like 1phone.dk to general local repair shops can highlight key differences in service, quality, and overall customer experience. Both have their merits and drawbacks. Spicepay.com Reviews

Service Specialization and Expertise

1phone.dk:

• Focused Expertise: The website emphasizes “many years of experience” specifically in repairing smartphones, tablets, and PCs. They list a wide range of popular models from iPhone, Samsung, Huawei, and Sony, indicating a deep understanding of these devices.
• Standardized Procedures: A business like 1phone.dk likely has standardized repair procedures, which can lead to consistent quality and efficiency. They explicitly mention using “Kvalitets reservedele” quality spare parts, including both original and equivalent parts.

Local Repair Shops General:

• Varying Expertise: The quality and expertise can vary significantly from one local shop to another. Some might be highly skilled and specialized, while others might be more generalists with less in-depth knowledge of specific models or complex issues.
• Less Standardized: Repair processes might be less standardized, relying more on the individual technician’s approach.
• Part Sourcing: The quality and origin of parts used can be inconsistent across different local shops, ranging from high-quality to generic.

Convenience and Turnaround Time

• Quick Repairs: They advertise quick repairs, often while you wait, with testimonials supporting this claim e.g., “skiftede skærmen på 1 time,” “half hour and my mobile was fixed again”. This is a major selling point for urgent repairs.

• Central Location Næstved: Their physical store in Næstved offers a convenient drop-off point for local customers. They also mention delivery options, which might extend their reach for certain services.

• Geographic Proximity: Your nearest local shop might offer unparalleled convenience if it’s within walking distance or a short drive. Magedok.com Reviews

• Variable Turnaround: Turnaround times can vary widely, from immediate fixes for simple issues to days or weeks for more complex repairs requiring parts ordering.

Pricing and Warranty

• Competitive Pricing: They claim “competitive prices,” but the real value is often found in their explicit “Livstidsgaranti” Lifetime Warranty on repairs. This is a significant differentiator and implies strong confidence in their work and parts.

• Transparent Per Model: While not a public list, their system allows for model-specific pricing, offering transparency once you select your device.

• Price Variability: Prices can fluctuate significantly between different local shops, making it essential to get multiple quotes.

• Warranty Differences: Warranty policies can vary greatly. Some might offer a standard 30- or 90-day warranty, while others might offer none or limited coverage. A lifetime warranty is rare among general shops. Kapsalonaj.nl Reviews

• Hidden Costs: Some shops might not be fully transparent about potential additional costs until the repair is underway.

Customer Service and Trust

• Positive Testimonials: The website prominently features multiple positive customer reviews, highlighting “super good service,” “professional,” “lightning fast,” and “super nice.” This builds trust.

• Clear Contact Info: Easy access to phone and email support.

• Word-of-Mouth: Trust is often built through local reputation and word-of-mouth referrals. Online reviews Google, Yelp, etc. are crucial for vetting.

• Personal Rapport: You might develop a more personal relationship with the owner/technician at a small local shop. Audimalmo.se Reviews

In summary: If you are in the Næstved area and prioritize speed, a lifetime warranty, and a business with clear expertise in common device brands, 1phone.dk presents a strong option. For those outside their service area, or seeking potentially cheaper though possibly less guaranteed options, exploring reputable local repair shops with strong reviews and transparent warranty policies is essential. Always inquire about the type of parts used and the warranty offered, regardless of your chosen repair service.

Ethical Considerations for Electronics Repair and Resale

Engaging in the repair, buying, and selling of electronics, while generally beneficial for sustainability and accessibility, carries important ethical considerations that align with Islamic principles.

These considerations ensure fairness, transparency, and responsibility in all transactions.

Halal Earnings and Fair Trade

Islamic principles emphasize earning a livelihood through honest and lawful means.

This directly applies to the repair and resale of electronics. Justgeen.com Reviews

• Transparency in Parts: When using “equivalent” parts instead of original ones, it’s crucial to be fully transparent with the customer. Misrepresenting the quality or origin of parts would be deceptive, which is forbidden in Islam.
  • Actionable Tip: Clearly state if a part is original or high-quality aftermarket, and explain any differences in performance or warranty.
• Fair Pricing: Prices should be just and reflect the true value of the service and parts, without excessive markups that exploit consumer need. Monopolistic practices or price gouging are discouraged.
  • Data Point: A recent study by Statista in 2023 indicated that consumers are willing to pay an average of 20-30% less for a repair using non-original parts, provided the quality is guaranteed. This highlights the importance of fair differentiation.
• No Deception Gharar: Any ambiguity or uncertainty in the transaction should be removed. This includes clear warranties, explicit terms of service, and accurate descriptions of products for sale.
  • Example: When selling used devices, disclose all known flaws or previous repairs.

Responsibility and Sustainability

The electronics industry has a significant environmental footprint.

Repair and resale services contribute positively to reducing electronic waste e-waste, which is commendable from an ethical and environmental perspective in Islam.

• Reducing E-Waste: Repairing devices extends their lifespan, preventing them from prematurely ending up in landfills. This aligns with the Islamic emphasis on preserving resources and avoiding waste Israf.
  • Statistic: The United Nations Environment Programme UNEP reported that global e-waste generated in 2022 was approximately 62 million metric tons, with only about 22% formally recycled. Repair services play a vital role in curbing this number.
• Ethical Disposal: For parts that cannot be reused or repaired, proper and environmentally friendly disposal is crucial. Unethical disposal can harm the environment and human health.
  • Actionable Tip: Partner with certified e-waste recycling facilities that adhere to environmental standards.
• Longevity of Repairs: Using quality parts and skilled workmanship ensures repairs are durable, not just quick fixes. This prevents customers from having to return frequently for the same issue, reflecting good faith and professionalism.

Data Privacy and Security

When handling customer devices, particularly those with personal data, maintaining privacy and security is paramount.

• Data Protection: Accessing sensitive customer data photos, contacts, financial info must be done with extreme care and only with explicit consent for the purpose of repair. Data should never be copied, shared, or misused.
  • Legal Compliance: Adhere to local data protection laws e.g., GDPR in Europe, where Denmark is located which are in line with Islamic principles of safeguarding privacy.
• Secure Practices: Implement strong security measures during the repair process to prevent unauthorized access or data breaches.
  • Actionable Tip: Advise customers to back up their data and, if possible, erase their devices or activate “repair mode” before bringing them in.

By adhering to these ethical considerations, electronic repair and resale businesses can operate in a manner that is not only profitable but also just, responsible, and beneficial to society, aligning with Islamic values.

Customer Service and Support at 1phone.dk

Based on the information on their website, 1phone.dk places a significant emphasis on strong customer service and support, which is critical for a service-based business. Ddreams.fr Reviews

They offer multiple channels for contact and highlight positive customer experiences.

Accessibility and Contact Channels

1phone.dk makes it easy for customers to get in touch, which is a hallmark of good customer service.

• Phone Support: They provide a direct phone number: +45 91 91 91 31. This is often the preferred method for urgent inquiries or complex explanations. The immediate nature of a phone call allows for quick problem-solving.
• Email Support: An email address, [email protected], is also prominently listed. This is ideal for non-urgent inquiries, sending documents, or for customers who prefer written communication for record-keeping.
• Physical Store: Their location at Jernbanegade 8B, 4700 Næstved, means customers can visit in person for direct consultation, dropping off devices, or picking up repairs. This physical presence adds a layer of trust and convenience.
• Contact Form: The website mentions a “kontaktformularen her på siden” contact form on this page, providing another digital channel for inquiries.

Customer Testimonials and Feedback

The website prominently features a section titled “Vi samler på gode anmeldelser!” We collect good reviews!, showcasing positive feedback from customers.

This serves as social proof and reflects a commitment to customer satisfaction.

• Speed and Efficiency: Several reviews highlight the quick turnaround times. Michelle Madsen states, “They changed the screen in 1 hour,” and Irene Herbo notes, “It took about half an hour and my mobile was fixed again!” This demonstrates their ability to deliver on the promise of fast service.
• Professionalism and Friendliness: Customers like Charlotte Senna praise their “fantastic service,” “very professional,” and “super nice” staff. Amalie Schou and Sebastian Sørensen also mention “great service.” This indicates a focus on not just technical skill but also a pleasant customer interaction.
• Convenience Delivery: Some reviews specifically mention delivery service, like Sebastian Sørensen who “even helped put tempered glass on my new iPhone” upon delivery, and Jion Wael who “got my phone the same day.” This added convenience is a significant plus.
• Good Guidance: Anja Blom appreciated “very good guidance” when getting her iPhone 6s glass changed. This suggests that the staff are knowledgeable and willing to explain things to customers.

Operating Hours

Their clearly stated opening hours Monday-Thursday 11-17:00, Friday 11-12.45 & 14:45-17:00, Saturday 11-14:00 allow customers to plan their visits or calls accordingly, minimizing frustration. Quiksilver.ie Reviews

In summary, 1phone.dk appears to prioritize accessible and responsive customer support, backed by positive testimonials that underscore their commitment to delivering efficient, friendly, and professional service.

This strong focus on customer interaction is a definite strength for their business.

Conclusion and Final Verdict on 1phone.dk

Based on a thorough review of the 1phone.dk website, it’s clear that this Danish electronics repair and resale service presents itself as a reliable and customer-focused solution for device issues. For individuals within or near Næstved, Denmark, it appears to be a highly viable option for their repair needs, as well as for buying and selling used electronics.

Strengths identified include:

• Clear Service Offerings: The website immediately communicates its core services: repair of smartphones, tablets, and PCs across major brands.
• Emphasis on Quality: They highlight the use of “quality spare parts” and “many years of experience,” instilling confidence in their technical capabilities.
• Customer-Centric Approach: Prominent display of contact information phone, email, physical address and the inclusion of positive customer testimonials underscore a commitment to service excellence. The testimonials frequently praise speed, professionalism, and friendly staff.
• Competitive Differentiators: The promise of quick repairs often “while you wait” and, most notably, a “Livstidsgaranti” Lifetime Warranty on repairs are significant advantages that set them apart from many general repair shops.
• Contribution to Sustainability: By repairing and reselling devices, 1phone.dk plays a role in reducing electronic waste, aligning with environmental responsibility.

Areas for improvement or consideration for potential customers:

• Language Barrier for Non-Danish Speakers: The website is exclusively in Danish, which naturally limits its accessibility for an international audience.
• Limited Online Pricing Transparency: While they claim competitive prices, a comprehensive, public price list for all repair types isn’t immediately visible, requiring customers to navigate specific device pages or inquire directly.
• Geographic Limitation: Their primary service model is localized to their Næstved store, making it impractical for those outside the region.

Final Verdict:

For those in the Næstved area in need of professional, fast, and guaranteed electronics repair, 1phone.dk appears to be an excellent choice. Their explicit lifetime warranty, coupled with positive customer feedback regarding speed and service quality, suggests a business that stands by its work. From an ethical standpoint, their focus on repairing and extending the life of electronics aligns with principles of resourcefulness and waste reduction. While direct comparisons with other local shops would require physical visits and quotes, 1phone.dk’s online presence and stated value proposition make it a strong contender in its niche. Always ensure direct communication to get specific quotes and clarify any terms before proceeding with a service.

Frequently Asked Questions

What services does 1phone.dk offer?

1phone.dk primarily offers repair services for smartphones iPhone, Samsung, Huawei, Sony, OnePlus, etc., tablets iPad, and PCs Mac and Windows. They also facilitate the buying and selling of used electronic devices.

Where is 1phone.dk located?

1phone.dk is located in Næstved, Denmark, at Jernbanegade 8B kobberhjørnet.

What are the opening hours for 1phone.dk?

Their opening hours are: Monday-Thursday: 11:00-17:00, Friday: 11:00-12:45 and 14:45-17:00, and Saturday: 11:00-14:00. They are closed on Sundays.

Does 1phone.dk use original parts for repairs?

Yes, 1phone.dk states they use both original parts and high-quality equivalent parts for their repairs, ensuring top quality.

How quickly can 1phone.dk repair a device?

Many repairs, especially common ones like screen replacements, are advertised as being done quickly, often “while you wait” or within a short timeframe, as supported by customer testimonials e.g., 30 minutes to 1 hour.

Does 1phone.dk offer a warranty on repairs?

Yes, 1phone.dk explicitly states they offer a “Livstidsgaranti” Lifetime Warranty on their repairs, which is a significant assurance for customers.

Can I get a price quote for a repair online?

While a full public price list isn’t directly on their homepage, you can typically get a price quote by navigating to the specific device model you own and selecting the type of repair needed through their “Bestil reparation” Order Repair section. Otherwise, you can contact them directly.

What types of damage can 1phone.dk repair?

They can repair a wide range of damages, including cracked screens, broken glass, front and back cover replacements, sluggish buttons, dead batteries, and issues with Wi-Fi or speakers.

Can I sell my old phone to 1phone.dk?

Yes, 1phone.dk offers a service where you can sell your old, used smartphone to them.

They also sell used smartphones that are in good working condition.

Do they repair all smartphone brands?

They specialize in popular brands like iPhone, Samsung, Huawei, Sony, and OnePlus, covering a wide array of models within these brands.

Is 1phone.dk suitable for customers outside of Næstved?

Primarily, 1phone.dk is a local service center.

While they mention delivery for purchases, their repair service model is geared towards customers who can visit their physical store in Næstved.

What payment methods does 1phone.dk accept?

The website does not explicitly list payment methods, but typical Danish businesses accept debit/credit cards and possibly MobilePay. It is best to confirm directly with them.

Do I need an appointment for a repair?

The website allows you to “Bestil reparation” Order Repair online, which suggests booking is possible, but they also welcome walk-ins during opening hours.

It’s advisable to book for complex repairs or to ensure immediate service.

Are the technicians at 1phone.dk experienced?

Yes, 1phone.dk highlights that they have “mange års erfaring” many years of experience in repairing mobile phones and other electronics, and their staff stays updated on market developments.

Does 1phone.dk repair Mac computers?

Yes, 1phone.dk states they can repair various devices, including “computere herunder Mac og PC.”

What if my specific device model is not listed on their website?

If your device model or specific repair need is not explicitly listed, 1phone.dk advises contacting them directly via phone or email for a custom quote or to inquire about their capabilities.

Does 1phone.dk offer corporate agreements?

Yes, the website menu includes a link for “Firmaaftale” Company Agreement, indicating they offer services for businesses.

What is the primary language of 1phone.dk’s website and service?

The website and their primary service language are Danish.

How can I contact 1phone.dk for support?

You can contact them by phone at +45 91 91 91 31, by email at [email protected], or by visiting their store in Næstved.

What kind of customer reviews does 1phone.dk have?

The website prominently displays positive customer reviews, highlighting “super good service,” “professional,” “lightning fast,” and friendly staff, with many customers giving 5 out of 5 stars.