Themakerss.co.uk Reviews

Based on checking the website themakerss.co.uk, it appears to be a legitimate online store specializing in needle felting crafts.

The site offers a variety of kits, tools, wool, and accessories for needle felting, catering to both beginners and experienced crafters.

They also provide online courses, community memberships, and even host in-person events.

This review will delve into the various aspects of The Makerss, from their product offerings and community engagement to their pricing and unique features, providing a comprehensive overview for anyone interested in exploring this creative hobby.

The Makerss distinguishes itself by emphasizing sustainability and eco-friendly practices, a significant plus for conscious consumers. They highlight the use of organic wool, plastic-free packaging, and recycled materials in their products, aligning with a growing demand for ethical crafting supplies. Furthermore, their commitment to community building through the “Makerss Flock Membership” and various social media groups fosters a supportive environment for crafters. While the website presents a clear and engaging experience, we’ll explore the specifics of what they offer, their pricing structures, and how they stack up against other options in the crafting world.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

themakerss.co.uk Review & First Look

Upon first glance, themakerss.co.uk presents a vibrant and user-friendly interface, immediately conveying a sense of creativity and community.

The homepage is well-organized, featuring prominent banners for new arrivals, special events, and their signature “Makerss Box” subscription.

The visual appeal is high, with clear product images and a consistent branding that reflects the tactile nature of needle felting.

Initial Impressions and User Experience

The site’s navigation is intuitive, with clear categories like “Needle Felting Kits & Packs,” “Tools, Accessories & Materials,” and “Felting Fibres.” This makes it easy for visitors to find what they’re looking for, whether it’s a complete kit for a beginner or specific wool colors for an advanced project.

The overall design is clean and inviting, with a color palette that evokes natural materials and creative expression.

Crucially, the site loads quickly, ensuring a smooth browsing experience.

Key Sections and Content Highlights

The homepage effectively highlights several key areas:

• New In & Full of Inspiration: Showcases their latest product additions, encouraging repeat visits and keeping content fresh.
• The Makerss Box: A monthly subscription box, a popular model for craft enthusiasts seeking curated supplies and new project ideas. The mention of its 8th birthday and an adorable Capybara project adds a personal touch.
• 10th Birthday Fete: Details about their upcoming in-person event, demonstrating a strong community focus beyond just online sales. This event, scheduled for June 22nd, 2025, underlines their long-standing presence in the crafting world.
• The Makerss Flock Membership: A clear call to action for their membership program, promising exclusive lessons, discounts, and community engagement.

The site also prominently features customer reviews, with a 5.0/5 rating based on 1867 reviews, which immediately builds trust and credibility. This level of positive feedback is a strong indicator of customer satisfaction and product quality.

themakerss.co.uk Features

The Makerss isn’t just an e-commerce platform.

It offers a comprehensive suite of features designed to enhance the needle felting experience, from product variety to community engagement and educational resources. Incapto.com Reviews

Product Range and Quality

The Makerss boasts an extensive product range catering to all levels of needle felting enthusiasts:

• Needle Felting Kits: These are a cornerstone, offering themed kits like “Daisy Chain Kit,” “Sweet Pea Posy Needle Felt Kit,” “Round Hen with Chicks Small Needle Felt Kit,” and “Hummingbird Needle Felt Kit.” Many kits are available with or without tools, providing flexibility for those who already have essentials. They emphasize “eco-friendly luxury needle felting craft kits” made with “high-quality, sustainable materials.”
• Tools, Accessories & Materials: Beyond kits, they sell individual tools, felting mats made from recycled wool, 100% home compostable, and various accessories.
• Felting Fibres: A wide selection of ethically sourced, high-quality wool and fibers, including “NZ Merino Batts” in various colors like “Neon Yellow” and “Blue Rainbow Drops.” Their commitment to “GOTS-certified” wool ensures organic materials and ethical production.
• Creative Sweetie Jars: Unique wool mix jars with themed wool, mini accessories, and QR-coded instructions, described as “a stash-topper full of inspiration.” Examples include “Pebble Beach,” “Meadow Picnic,” and “Bumble & Bloom.”

Educational Resources and Community Building

A standout feature is their focus on education and community:

• Needle Felting Courses and Tuition: They offer online group lessons, particularly through their Flock Membership, and even 1-2-1 tuition with founder Steffi Stern. Tutorials like “Steffi’s White Rose Needle Felt Tutorial” and “Beginner’s Wool Camp – Get Fit for Felting” are available for purchase.
• The Makerss Flock Membership: This paid membership provides exclusive online group lessons, discounts, free templates, and access to a supportive private community. It’s designed to foster skill enhancement and connection among crafters.
• Social Media Communities: They actively promote their “Every One A Maker Facebook Group” and encourage sharing “Fluff In The Wild!” customer creations, which strengthens their community bond.
• FAQs: A dedicated section on “Everything Your Need To Know About Needle Felting” provides basic information, including “What is Needle Felting?” which helps onboard new enthusiasts.

Sustainability and Ethical Practices

The Makerss places a significant emphasis on its eco-conscious approach:

• Recyclable and Reusable Products and Packaging: A core commitment to minimizing waste.
• Eco-wool Felting Mats: Made from recycled UK wool and 100% home compostable.
• B Corp Certification Process: They are actively pursuing B Corp certification, signifying a commitment to balancing purpose and profit.
• GOTS-certified Wool: Ensures the highest standards for organic materials and ethical production. This dedication to sustainability aligns with the values of many modern consumers.

themakerss.co.uk Pros & Cons

Every platform has its strengths and areas for improvement.

The Makerss, while strong in many aspects, also has certain points that users might consider.

Pros: What Makes The Makerss Shine

• Strong Emphasis on Sustainability: This is a major differentiator. Their use of organic, GOTS-certified wool, recycled felting mats, and plastic-free packaging appeals to environmentally conscious crafters. It’s a genuine commitment, not just greenwashing.
• High-Quality Products: The descriptions and customer reviews suggest a focus on premium materials. The “luxury needle felting craft kits” are designed for a satisfying crafting experience.
• Robust Community & Education: The “Makerss Flock Membership” and active Facebook group create a vibrant, supportive environment. The availability of online courses and 1-2-1 tuition is excellent for skill development. Over 50 total reviews for the Flock Membership attest to its popularity.
• User-Friendly Website: Clean design, intuitive navigation, and fast loading times contribute to a positive user experience.
• Clear Product Offerings: Kits are well-detailed, often with options e.g., with or without tools, and the wide range of fibers and accessories means crafters can find exactly what they need.
• Positive Customer Reviews: An aggregate 5.0/5 rating based on over 1800 reviews is exceptional and speaks volumes about customer satisfaction.
• Physical Location & Events: Having a physical shop and hosting events like the “10th Birthday Fete” priced at £40.00 GBP adds a tangible dimension, building trust and engagement.
• UK-Made & Sourced: Many products, like the eco-wool felting mats, are made in the UK, supporting local industries.

Cons: Areas for Potential Improvement

• Shipping Costs and International Access: While not explicitly detailed on the homepage, shipping costs, especially for international customers, could be a barrier. The membership offers “MemberUK-Monthly/Annually” and “Member-Worldwide-Monthly/Annuallly,” suggesting varied pricing for international members, but general product shipping details would be beneficial upfront.
• Pricing Transparency for Subscriptions: While the Makerss Box is highlighted, its exact monthly cost isn’t immediately visible on the homepage, requiring further clicks. The Flock Membership is £9.90 GBP, which is clearly stated, but pricing for the Makerss Box could be more prominent.
• Limited Scope for Non-Felting Crafts: As a highly specialized store, it won’t appeal to crafters interested in other mediums like knitting, crochet, or general textile arts. This isn’t a flaw, but a limitation of its niche.
• Event Availability: In-person events like the “Summer Retreat” and “Birthday Fete” are location-dependent Nailsworth, Gloucestershire, GL6 0BS, limiting access for those not in the vicinity. The “50% SOLD” for the Summer Retreat indicates high demand, but also potential scarcity.

Overall, the pros significantly outweigh the cons, especially for those committed to needle felting and looking for an ethical, supportive crafting community.

themakerss.co.uk Pricing

Understanding the pricing structure of themakerss.co.uk is essential for potential customers.

The website offers a range of products and services, from individual items to subscription boxes and memberships, each with distinct pricing.

Individual Product Pricing

The pricing for individual needle felting kits, tools, and wool varies, reflecting the complexity of the kit, the amount of material, and whether tools are included. Here’s a snapshot from the homepage:

• Daisy Chain Kit no tools: £10.00 GBP
• Mottled Grey Wool Bamboo Mix: £3.50 GBP on sale from £7.00 GBP
• Neon Yellow NZ Merino Batts: £3.50 GBP on sale from £7.00 GBP
• Sweet Pea Posy Needle Felt Kit no tools: £20.00 GBP on sale from £26.00 GBP
• Pre-Order Needle Felt Advent Calendar 2025: £60.00 GBP
• Steffi’s White Rose Needle Felt Tutorial: £15.00 GBP on sale from £30.00 GBP
• Round Hen with Chicks Small Needle Felt Kit: From £12.00 GBP on sale from £18.00 GBP
• Hummingbird Needle Felt Kit: From £18.00 GBP
• Badger Cubs in Nest Needle Felt Kit: From £26.00 GBP
• Set Of 3 Wool Mix in Sweetie Jar with instructions, tools and accessories – Limited Edition: £39.00 GBP
• Individual Wool Mix Sweetie Jars e.g., Pebble Beach, Meadow Picnic, Bumble & Bloom: £14.00 GBP each

It’s clear they utilize sales and regular price comparisons, which can be attractive to bargain hunters. Stil-laden.com Reviews

The presence of both “regular price” and “sale price” indicates dynamic pricing and promotional activities.

Subscription and Membership Costs

The Makerss offers two main recurring services:

• The Makerss Box: While the exact monthly price isn’t explicitly shown on the homepage banner, subscription boxes typically range from £20-£40+ per month for similar craft services, depending on contents. Further exploration on the site would reveal this detail.

• The Makerss Flock Membership: This is clearly priced at £9.90 GBP per month. This fee grants access to:

  • Exclusive discounts on site-wide products.
  • Comprehensive tutorials and classes.
  • Free templates and instructions.
  • Access to a supportive private community.

  The membership offers “MemberUK-Monthly/Annually,” “Digital Member-Monthly/Annually,” and “Member-Worldwide-Monthly/Annuallly” options, suggesting potential annual discounts or varied pricing based on location and delivery of physical goods if any are included in the membership perks.

Event Pricing

For their in-person events, specific prices are also listed:

• The Makerss 10th Birthday Fete – Sunday 22nd June 2025: £40.00 GBP per person. This includes options for “In person at our HQ Day Pass” or “Virtual Event – Day Pass,” providing flexibility.

Shipping and Tax

The website states “Tax included.

Shipping and discounts calculated at checkout.” This means the displayed product prices are final regarding tax, but shipping costs will be added based on the delivery address.

This is standard practice for e-commerce sites, but buyers should be aware that their final total will be higher than the listed product price due to shipping.

Overall, The Makerss offers transparent pricing for individual items, events, and memberships, with clear indications of sales and value propositions for their recurring services. Pharmapremium.de Reviews

The price points seem competitive within the niche market of high-quality, sustainable needle felting supplies.

themakerss.co.uk vs. Competitors

When evaluating themakerss.co.uk, it’s insightful to compare it against other players in the needle felting and general crafting market.

While direct competitors might vary, The Makerss stands out due to its niche focus, sustainability commitment, and strong community aspect.

Niche Specialization vs. General Craft Stores

• The Makerss Specialized: Themakerss.co.uk is a dedicated needle felting store. This hyper-focus allows them to offer a deep, curated selection of high-quality materials, specialized tools, and expert-level tutorials. Their founder, Steffi Stern, is actively involved, lending credibility and expertise. This specialization means they cater precisely to the needs of needle felters, fostering a sense of belonging among enthusiasts.
• General Craft Stores e.g., Hobbycraft, Etsy sellers, Amazon: Larger retailers like Hobbycraft in the UK or broad online marketplaces such as Etsy and Amazon offer needle felting supplies, but often as a small segment of their vast inventory.
  • Pros of General Stores: Wider variety of crafts, competitive pricing on basic supplies, convenience of one-stop shopping for multiple hobbies.
  • Cons of General Stores: Quality can be inconsistent, less specialized advice, limited range of unique or ethically sourced materials, lack of dedicated community support for specific crafts like needle felting. For instance, while you might find a basic needle felting kit on Amazon for £10-£15, it’s less likely to feature GOTS-certified wool or plastic-free packaging, or come with the same level of tutorial support as The Makerss.

Sustainability and Ethical Sourcing

This is where The Makerss truly shines and differentiates itself.

• The Makerss: Their commitment to GOTS-certified organic wool, recycled felting mats, and plastic-free packaging is a core part of their brand. They are actively pursuing B Corp certification, a rigorous standard for social and environmental performance. This level of dedication is rare in the broader crafting supply market.
• Competitors: Many craft suppliers might offer “natural” fibers, but rarely with the same level of certification or transparency regarding their supply chain and environmental impact. For example, a quick search for “needle felting wool” on a major online marketplace might yield many options, but often without details on ethical sourcing or sustainability credentials. Consumers actively seeking eco-friendly options will find The Makerss to be a clear leader here.

Community and Education

• The Makerss: Their “Flock Membership,” 1-2-1 tuition, online group lessons, and active Facebook community “Every One A Maker” build a strong sense of belonging and provide continuous learning opportunities. This is a significant value-add beyond just selling products.
• Competitors: While some craft brands might have social media presence or basic tutorials, few offer such a structured and engaged community platform specifically for needle felting. Large craft retailers often have generic online forums, but they lack the intimacy and specialized focus of The Makerss’ community. Independent Etsy sellers, while offering unique kits, typically don’t have the resources to build and maintain such extensive educational and community infrastructure.

Pricing and Value Proposition

• The Makerss: Their pricing aligns with premium, ethically sourced craft supplies. A kit like the “Sweet Pea Posy Needle Felt Kit” at £20.00 on sale might be higher than a generic kit from a general store, but the value comes from the quality of materials, sustainable practices, and the included digital instructions and potential access to their community. The £9.90 GBP monthly membership offers considerable value for ongoing learning and discounts.
• Competitors: Cheaper alternatives exist, but they often compromise on material quality, ethical sourcing, or comprehensive support. For a crafter prioritizing sustainability, expert guidance, and community, The Makerss’ value proposition often outweighs the lower price tags of less specialized or less ethical alternatives.

In conclusion, The Makerss distinguishes itself through its deep specialization, unwavering commitment to sustainability, and robust community-focused approach.

While general craft stores offer convenience and breadth, they rarely match The Makerss’ depth of expertise and ethical sourcing in the needle felting niche.

For dedicated needle felters, especially those who value eco-conscious choices and community support, The Makerss is positioned as a superior choice.

themakerss.co.uk Alternatives

For those exploring needle felting or looking for different avenues to source supplies and learn, several alternatives to themakerss.co.uk exist.

These range from broad craft retailers to independent artists and other specialized suppliers, each with its own advantages. Nowtradefunded.com Reviews

1. General Craft Retailers

• Hobbycraft UK: A major UK retailer offering a wide range of craft supplies, including needle felting kits, wool, and tools.
  • Pros: Convenient physical stores, frequent sales, diverse product range for various crafts.
  • Cons: Less specialized knowledge, often lower quality or less ethically sourced materials compared to The Makerss, community aspect is generic, not specific to needle felting.
• Amazon / Etsy: Global online marketplaces where you can find countless sellers offering needle felting supplies.
  • Pros: Vast selection, competitive pricing, customer reviews for individual sellers.
  • Cons: Quality and ethical sourcing can vary wildly buyer beware, less personalized support, no dedicated community for needle felting. Finding GOTS-certified wool or plastic-free packaging requires careful searching.

2. Specialized Needle Felting Suppliers

• World of Wool UK: A well-known supplier of a massive variety of wools and fibers for felting, spinning, and other textile arts.
  • Pros: Huge selection of wool types and colors, competitive bulk pricing, caters to serious fiber artists.
  • Cons: Less focus on pre-packaged kits or beginner-friendly tutorials, not as strong on community building compared to The Makerss. Their sustainability claims might not be as prominently featured or certified as The Makerss’.
• Felt & Dandy UK: Another UK-based supplier offering needle felting kits and supplies, often with whimsical designs.
  • Pros: Charming and creative kit designs, good for gift-giving, focuses purely on needle felting.
  • Cons: Potentially smaller range of raw materials, sustainability initiatives might not be as explicit or certified as The Makerss’.
• Living Felt USA-based but ships internationally: A popular US-based company with a huge inventory of wool, needles, tools, and kits, along with extensive free tutorials.
  • Pros: Very comprehensive resource, excellent free video tutorials, wide range of products.
  • Cons: International shipping costs for UK customers, ethical sourcing and sustainability focus might not be as pronounced as The Makerss’.

3. Independent Artists and Workshops

• Local Craft Shops / Independent Artists on Etsy: Many individual artists create and sell their own unique needle felting kits, sometimes offering local workshops.
  • Pros: Unique, handcrafted kits, direct support for small businesses, personalized advice, potential for in-person learning.
  • Cons: Limited stock, less standardized pricing, finding them requires more effort, consistency in supply might be an issue. Sustainability claims depend entirely on the individual artist.

4. Educational Platforms for learning

• YouTube: A treasure trove of free needle felting tutorials for all skill levels.
  • Pros: Free, vast variety of instructors and projects, visual learning.
  • Cons: Quality varies, no structured curriculum, no direct community interaction.
• Skillshare / Domestika / Other Online Course Platforms: Offer paid courses by various instructors on needle felting and other crafts.
  • Pros: Structured learning, professional instructors, often project-based.
  • Cons: Requires a subscription or per-course fee, materials not typically included, less focus on a dedicated community for needle felters.

Key takeaway for alternatives: If sustainability, a dedicated community, and curated, high-quality kits are your top priorities, The Makerss remains a strong contender. If your primary concern is the lowest price or the broadest selection of raw wool, other suppliers might offer more competitive options in those specific areas.

How to Cancel themakerss.co.uk Subscription

Canceling a subscription service like The Makerss Box or The Makerss Flock Membership usually follows a standard procedure.

While explicit step-by-step instructions for cancellation aren’t immediately visible on the homepage, based on industry best practices and typical e-commerce operations, here’s how one would generally proceed.

For The Makerss Box Subscription Product

The Makerss Box is a monthly subscription.

To cancel this type of recurring order, you would typically need to:

1. Log In to Your Account: The first step is almost always to log into your customer account on themakerss.co.uk. The website has a “Log in” option prominently displayed.
2. Navigate to “My Account” or “Subscriptions”: Once logged in, look for a section labeled “My Account,” “Subscriptions,” “Manage Subscriptions,” or “Order History.” This is where recurring orders are managed.
3. Locate The Makerss Box Subscription: Within the subscriptions section, you should see an active listing for your Makerss Box subscription.
4. Initiate Cancellation: There will usually be an option to “Cancel Subscription,” “Manage Subscription,” or “Pause Subscription.” Click on the appropriate button.
5. Confirmation: The website might ask for a reason for cancellation or offer to pause your subscription instead. Confirm your decision to cancel. You should receive an email confirmation of your cancellation.

Important Considerations:

• Cancellation Deadline: Most subscription services have a cut-off date for cancellations for the upcoming billing cycle. For example, you might need to cancel 7-10 days before your next billing date to avoid being charged for the next box. Always check their terms and conditions or FAQ for this specific detail.
• Email Confirmation: Always keep the cancellation confirmation email as proof.

For The Makerss Flock Membership Recurring Membership

The Makerss Flock Membership is also a recurring service, priced at £9.90 GBP monthly.

The cancellation process would be very similar to the subscription box:

1. Log In to Your Account: Access your existing account on themakerss.co.uk.
2. Go to “My Account” / “Memberships”: Look for a section related to your membership or subscriptions within your account dashboard.
3. Select Flock Membership: Find your active Flock Membership.
4. Cancel or Manage Membership: Click on the option to cancel or manage the membership.
5. Confirmation: Follow any prompts to confirm the cancellation. A confirmation email should be sent to you.

Key Points for Membership Cancellation: Frontierinternetcompany.com Reviews

• Access Duration: Even if you cancel, you typically retain access to the membership benefits e.g., exclusive tutorials, community access until the end of your current paid billing period. You won’t receive a refund for the unused portion of a month/year.
• Annual vs. Monthly: If you opted for an annual membership, ensure you understand the terms for canceling mid-year. Annual cancellations might not offer pro-rata refunds. The website mentions “MemberUK-Monthly/Annually,” indicating both options exist.

Contacting Customer Support

If you encounter any issues or cannot find the cancellation option within your account, the most reliable next step is to contact their customer support directly.

• Email: [email protected]
• Phone: 01453 839454

Reaching out to them ensures that your cancellation request is processed correctly and provides you with a direct line of communication for any questions.

They encourage customers to “feel free to email us” or “call us,” indicating active support channels.

Always review the specific “Terms and Conditions” or “FAQ” sections on themakerss.co.uk for the most accurate and up-to-date cancellation policies, as these can be subject to change.

How to Cancel themakerss.co.uk Free Trial

The themakerss.co.uk website primarily focuses on product sales, subscriptions, and memberships rather than explicit “free trials” for its main offerings.

While they might offer promotional periods or introductory discounts, a traditional free trial that requires cancellation to avoid charges isn’t prominently advertised for products like their kits or wool.

However, if they were to offer a free trial for a service like their “Flock Membership” or an online course, the cancellation process would typically mirror that of a paid subscription.

Scenario 1: No Explicit Free Trial Advertised

Based on the homepage content, there isn’t an obvious mention of a free trial for the “The Makerss Box” subscription or the “The Makerss Flock Membership.” The membership is directly priced at £9.90 GBP.

Courses and tutorials are also listed with direct prices.

Therefore, the likelihood of needing to “cancel a free trial” to avoid a charge is low, unless a specific, limited-time promotion was run that isn’t highlighted on the main page. Londonguitarstudio.com Reviews

Scenario 2: If a Hypothetical Free Trial Were Offered

If The Makerss were to introduce a free trial for their Flock Membership or an online course in the future, the cancellation process would generally involve:

1. Trial Period: The trial would be for a set duration e.g., 7 days, 14 days. To avoid being charged, you would need to cancel before this period ends.
2. Account Access: You would log into your account on themakerss.co.uk, just as with a regular subscription.
3. Manage Membership/Subscription: Navigate to the “My Account” section or a specific “Memberships” or “Subscriptions” tab.
4. Locate Trial: Identify the service for which you are on a free trial.
5. Cancel Option: There should be a clear option to “Cancel Trial,” “End Membership,” or “Manage Subscription.” Click this to terminate your trial before it converts to a paid subscription.
6. Confirmation: You will likely be prompted to confirm your decision. Look for a confirmation email to ensure the cancellation was successful.

General Advice for Any Trial

If you ever sign up for any trial, whether from The Makerss or another online service, always:

• Read the Terms: Understand the trial’s duration, what it converts to, and the exact cancellation procedure.
• Set a Reminder: Put a calendar reminder a few days before the trial ends to give yourself time to cancel if you don’t wish to continue.
• Check for Confirmation: Always ensure you receive an email confirmation of your cancellation.

Current Status: As of the review of themakerss.co.uk’s homepage, there is no direct indication of a “free trial” that would require cancellation to avoid charges. Customers typically make direct purchases or subscribe to paid services from the outset. If this changes, the above hypothetical steps would be applicable. For any specific queries regarding promotions or potential trials, contacting The Makerss directly via [email protected] or 01453 839454 would be the best approach.

themakerss.co.uk Customer Support

The Makerss places a significant emphasis on customer satisfaction, as evidenced by their impressive 5.0/5 rating based on 1867 reviews.

This positive feedback likely stems from their commitment to accessible and helpful customer support, which is clearly outlined on their website.

Direct Contact Channels

The website provides straightforward methods for customers to get in touch:

• Email: [email protected]
  • This is typically the best option for detailed inquiries, order issues, product questions, or any non-urgent communication. Email allows for a written record of correspondence.
• Phone: 01453 839454
  • For more immediate concerns or situations where a direct conversation is preferred, the phone number offers a quick way to reach their team. This is particularly helpful for urgent queries regarding orders or event bookings.
• Physical Address/Visit: Unit 17A, Nailsworth Mills Estate, Avening Road near the garden centre, Nailsworth, Gloucestershire, GL6 0BS
  • For customers located in or near Gloucestershire, the option to visit their physical shop provides an in-person support experience. This is unique for an online retailer and fosters a stronger connection with their local customer base. They state, “Come and shop with us – we’d love to welcome ewe! 🐑”

Online Resources and Self-Help

Beyond direct contact, The Makerss also offers self-help resources:

• Frequently Asked Questions FAQs: Located towards the bottom of the homepage, this section addresses common queries about needle felting in general and potentially about their products or policies. While not exhaustive, it covers foundational questions like “What is Needle Felting?” This can resolve basic issues without needing to contact support directly.
• Social Media: While not a direct support channel in the traditional sense, their presence on Facebook, Instagram, and YouTube provides avenues for community interaction. Their “Every One A Maker Facebook Group” serves as a peer-to-peer support network where members can share projects and ask questions, potentially getting answers from fellow crafters or even the Makerss team.

Community Support The Makerss Flock Membership

For members of “The Makerss Flock Membership,” an additional layer of support is available through their “supportive private community.” This means members have exclusive access to:

• Online Group Lessons with Steffi Stern: Direct interaction with the founder for guidance.
• Private Community Forum/Group: A dedicated space for members to ask questions, share tips, and receive assistance from both The Makerss team and other experienced members. This fosters a very personalized and active support environment.

Responsiveness and Tone

The overall tone of the website suggests a friendly, helpful, and community-oriented approach to customer service.

The high customer rating 5.0/5 strongly indicates that their support team is responsive, knowledgeable, and effective in resolving customer issues. Accentmirror.com Reviews

The direct invitation to “lend a hoof” a playful nod to their woolly products reinforces their approachable nature.

In summary, The Makerss provides multiple, accessible channels for customer support, complemented by self-help resources and a robust community platform for their members.

This multi-faceted approach contributes significantly to their high customer satisfaction.

Frequently Asked Questions

What is themakerss.co.uk?

Themakerss.co.uk is an online store specializing in needle felting craft supplies, kits, tools, and educational resources based in the UK.

They offer a range of products for all skill levels, from beginners to experienced crafters.

What products does themakerss.co.uk sell?

Themakerss.co.uk sells needle felting kits, individual felting tools, various types of ethically sourced wool and fibers such as NZ Merino Batts, accessories, digital tutorials, and unique “Sweetie Jars” filled with wool and mini accessories.

Is themakerss.co.uk reputable?

Yes, based on their website information, themakerss.co.uk appears reputable.

They have a 5.0/5 customer rating based on 1867 reviews, highlight their commitment to sustainability, and actively engage with a community of crafters.

Does themakerss.co.uk offer eco-friendly products?

Yes, The Makerss strongly emphasizes sustainability.

They use organic, GOTS-certified wool, plastic-free packaging, and eco-friendly felting mats made from recycled UK wool that are 100% home compostable. They are also pursuing B Corp certification. Teucher.ch Reviews

What is The Makerss Box?

The Makerss Box is a monthly subscription box offered by themakerss.co.uk, designed to deliver curated needle felting projects and supplies to subscribers each month.

What is The Makerss Flock Membership?

The Makerss Flock Membership is a paid monthly membership that costs £9.90 GBP.

It provides members with exclusive online group lessons, discounts on products, free templates, and access to a supportive private online community.

How much does The Makerss Flock Membership cost?

The Makerss Flock Membership costs £9.90 GBP per month.

They also offer annual payment options and different tiers for UK, Digital, and Worldwide members.

Does themakerss.co.uk offer online courses or tutorials?

Yes, themakerss.co.uk offers online group lessons through their Flock Membership, as well as individual digital tutorials like “Steffi’s White Rose Needle Felt Tutorial.” They also offer 1-2-1 tuition with founder Steffi Stern.

How can I contact themakerss.co.uk customer support?

You can contact themakerss.co.uk customer support via email at [email protected] or by phone at 01453 839454. They also have a physical shop you can visit in Nailsworth, Gloucestershire.

Can I visit a physical store for The Makerss?

Yes, The Makerss has a physical shop located at Unit 17A, Nailsworth Mills Estate, Avening Road near the garden centre, Nailsworth, Gloucestershire, GL6 0BS.

What is the shipping policy for themakerss.co.uk?

The website states that tax is included in the listed prices, and shipping and discounts are calculated at checkout.

Specific shipping costs and times will depend on your location and chosen shipping method. Sherwoodwatches.com Reviews

Does themakerss.co.uk ship internationally?

While the website mentions a “Member-Worldwide-Monthly/Annuallly” option for their Flock Membership, implying international service, it’s best to check their full shipping policy during checkout or contact them directly for details on international product shipping.

How do I cancel The Makerss Box subscription?

To cancel The Makerss Box subscription, you would typically log into your account on themakerss.co.uk, navigate to your “Subscriptions” or “My Account” section, and follow the prompts to cancel your recurring order.

It’s advisable to check their specific cancellation terms.

How do I cancel The Makerss Flock Membership?

To cancel The Makerss Flock Membership, log into your account on themakerss.co.uk, go to your “Memberships” or “My Account” section, and locate the option to cancel or manage your membership.

What is their return policy?

The website does not explicitly detail a return policy on its homepage.

For specific information on returns, exchanges, or refunds, it is recommended to check their dedicated “Terms and Conditions” or “FAQ” pages or contact their customer service.

Are The Makerss kits suitable for beginners?

Yes, The Makerss offers kits designed for various skill levels, including beginner-friendly options.

They also provide comprehensive digital instructions and beginner tutorials, like “Beginner’s Wool Camp,” to help new crafters get started.

What kind of wool do they use?

The Makerss uses high-quality, ethically sourced wool, including GOTS-certified organic wool and New Zealand Merino wool batts. They emphasize sustainable and premium materials.

Does The Makerss offer in-person events?

Yes, The Makerss hosts in-person events, such as their “Summer Retreat” and the “10th Birthday Fete” scheduled for June 22nd, 2025 at their HQ in Nailsworth, Gloucestershire. Brakefreetech.eu Reviews

Can I pre-order items from themakerss.co.uk?

Yes, The Makerss allows pre-orders for certain popular items, such as the “Needle Felt Advent Calendar 2025,” which was available for pre-order at £60.00 GBP.

What makes The Makerss unique compared to other craft suppliers?

The Makerss stands out due to its strong specialization in needle felting, unwavering commitment to sustainability organic, GOTS-certified wool, plastic-free packaging, robust community building through its Flock Membership, and the active involvement of its expert founder, Steffi Stern.