No1phd.co.uk Reviews

Based on looking at the website, No1phd.co.uk appears to be a legitimate and professional company offering plumbing, heating, and drainage services across the UK.

They emphasize customer satisfaction, trained professionals, and guaranteed workmanship, aiming to be a reliable solution for household and commercial property maintenance.

While the service itself – home repairs and installations – is permissible, it’s crucial for consumers to approach any service provider with a discerning eye, focusing on transparency in pricing, clear communication, and verified credentials to ensure a beneficial and hassle-free experience.

Always remember, the best outcomes come from thorough research and selecting services that uphold ethical standards and deliver genuine value.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

No1phd.co.uk Review & First Look

Diving into No1phd.co.uk, the immediate impression is one of professionalism and accessibility.

The website is clean, easy to navigate, and clearly states its core services: plumbing, heating, and drainage.

They highlight key selling points like 24/7 availability, no call-out charges, and guaranteed satisfaction.

This initial presentation aims to build trust, which is crucial for a service business.

Website Design and User Experience

The website’s design is straightforward, prioritizing function over flash.

• Intuitive Navigation: Key services, contact information, and special offers are prominently displayed.
• Clear Call-to-Actions: Buttons like “Get a Quote” and “Request a Callback” are strategically placed, making it easy for users to initiate contact.
• Mobile Responsiveness: The site adapts well to various screen sizes, ensuring a consistent experience for users on desktops, tablets, and smartphones. This is essential given that a significant portion of online traffic originates from mobile devices.

Stated Service Scope and Accessibility

No1phd.co.uk positions itself as a comprehensive solution for property owners.

• Broad Service Range: They cover a wide array of issues, from leaky pipes and boiler repairs to complex drainage blockages and new installations. This breadth suggests they aim to be a one-stop shop for common property maintenance needs.
• 24/7 Availability: The prominent 24/7 call line 0800 690 6777 indicates a commitment to emergency services, which is a significant advantage for plumbing and heating issues that often arise unexpectedly.
• National Reach with Local Focus: While stating they are a “National company,” they also mention “Local Plumbers & Drainage Experts,” implying they have a network of operatives capable of serving various regions. This balance is key to reassuring customers about response times and local expertise.

No1phd.co.uk Pros

No1phd.co.uk emphasizes several advantages designed to attract and retain customers.

These benefits center around reliability, professional conduct, and financial transparency.

Customer-Centric Policies and Guarantees

The company places a strong emphasis on customer satisfaction, which is evident in their stated policies.

• Satisfaction Guaranteed: This is a powerful promise, suggesting that they stand behind their work and are willing to address any issues that may arise. For services like plumbing and heating, where problems can be disruptive and costly, such a guarantee provides peace of mind.
• No Call Out Charge: This is a significant perk, as many service providers charge a fee just to visit and assess a problem. Eliminating this initial barrier can encourage more potential customers to inquire about their services, especially for non-emergency situations where cost certainty is desired.
• Multiple Payment Options: While not explicitly detailed on the homepage, the mention of “Multiple Payment Options” indicates flexibility. This can be beneficial for customers who prefer various methods of payment, such as card, bank transfer, or even installment plans for larger jobs, though the specifics would need to be confirmed.

Professionalism and Accreditations

The website highlights the qualifications and vetting processes for their staff, aiming to build trust. Getsmscode.com Reviews

• Trained and Accredited Professionals: The site states that their “team of professionals are fully trained and accredited.” This implies adherence to industry standards and a commitment to quality workmanship. Accreditation from recognized bodies would further validate this claim, though specific accreditations are not detailed on the homepage.
• DBS Checked and Fully Insured Operatives: This is a critical point for home service providers.
  • DBS Checks: “All operatives are DBS checked” Disclosure and Barring Service means that their criminal records have been reviewed, enhancing customer safety and trust, especially when inviting technicians into one’s home.
  • Fully Insured: “All operatives are fully insured” protects both the customer and the company in case of accidental damage or injury during service delivery. This demonstrates responsible business practice.
• Vetted and Qualified Staff: The mention of “All operatives are fully vetted and qualified” suggests a rigorous hiring process to ensure competence and reliability. This holistic approach to staff management is reassuring for potential clients.

Transparency and Communication

The company aims to be transparent about its processes and pricing.

• Free Quotation: Offering a “FREE QUOTATION” reinforces the “no call out charge” policy and allows customers to understand the potential cost before committing to any work. This transparency is vital for building trust and avoiding unexpected charges.
• 24/7 Contact: The constant availability of their phone line reinforces their commitment to responsive service, ensuring that customers can reach them at any time, particularly for emergencies. This level of accessibility is a strong point for a service business.

No1phd.co.uk Cons

While No1phd.co.uk presents a positive image, some areas could benefit from more detailed information or clearer communication.

As with any service, potential downsides often emerge from a lack of specifics or unverified claims.

Lack of Specific Accreditations and Certifications

The website broadly states that operatives are “fully trained and accredited” but lacks concrete details.

• Missing Industry Certifications: For plumbing and heating, specific certifications like Gas Safe Register for gas work, OFTEC for oil heating, or NICEIC for electrical work often linked to heating systems are crucial. The absence of these specific logos or statements on the homepage means potential customers must delve deeper or directly inquire. Without these, it’s harder to independently verify the level of expertise claimed.
• Vague “Accreditations” Section: The section titled “Accreditations” lists internal vetting processes DBS checked, insured, vetted rather than external industry certifications. While these internal checks are valuable, they don’t replace the assurance provided by recognized external bodies.

Limited Online Reviews and Testimonials on Homepage

While the website mentions Trustpilot, it doesn’t integrate or prominently display a large volume of actual customer reviews on the homepage.

• Reliance on External Trustpilot Link: The homepage mentions “Trustpilot” and encourages users to “See what other customers have had to say.” However, it doesn’t show a live feed or a curated selection of testimonials directly on the page. This forces users to navigate away to verify claims, which can be a friction point.
• Absence of Detailed Case Studies: For larger installations or complex repairs, case studies demonstrating successful project outcomes could provide valuable social proof and showcase their expertise. Their absence means customers rely solely on generic statements of quality.

Pricing Structure Not Immediately Clear

While a “FREE QUOTATION” is offered, the website doesn’t provide any indicative pricing or a general overview of how costs are calculated.

• No Hourly Rates or Service Packages: Many consumers appreciate an idea of typical costs, even if an exact quote requires a site visit. The lack of any published rates e.g., hourly rates, fixed fees for common services like boiler servicing can leave potential customers guessing.
• Transparency on “Special Offers”: The “ONLY FOR LIMITED TIME SPECIAL OFFERS FIND OUT MORE” section is vague. Clicking “FIND OUT MORE” leads to general service pages rather than specific, current offers, which can be frustrating for users actively seeking deals. Clear, time-bound offers would be more compelling.

No1phd.co.uk Alternatives

When seeking services like plumbing, heating, and drainage, it’s always wise to explore alternatives to ensure you’re getting the best service, value, and ethical engagement.

In the UK, the market is robust, with numerous established and reputable providers.

Local Independent Plumbers and Heating Engineers

Often, the most effective solution comes from trusted local professionals.

• Benefits:
  • Personalized Service: Independent contractors often provide a more personalized touch and are deeply invested in their local reputation.
  • Competitive Pricing: Without the overheads of larger national companies, local plumbers might offer more competitive rates. A 2023 survey by Checkatrade indicated that independent plumbers often charge between £40-£80 per hour, potentially lower than larger firms.
  • Direct Communication: You’re typically communicating directly with the person who will be doing the work, leading to clearer understanding and fewer miscommunications.
  • Community Trust: Many local plumbers build their business on word-of-mouth referrals within the community.
• How to Find Them:
  • Word of Mouth: Ask friends, family, and neighbors for recommendations. This remains one of the most reliable methods.
  • Local Directories: Check local online business directories and community groups on social media.
  • Trusted Tradesman Websites: Platforms like Checkatrade, MyBuilder, or Rated People allow you to post a job and receive quotes from local, vetted tradespeople, often with public reviews. Checkatrade alone lists over 45,000 vetted trades.

National Service Providers and Franchises

Larger companies offer broad coverage and standardized services.
* Wide Coverage: Companies like British Gas, Dyno-Rod, or similar national franchises have extensive networks, ensuring service availability across most regions.
* Standardized Quality: They often have standardized training and quality control measures, theoretically ensuring a consistent level of service regardless of location.
* Emergency Response: Many offer robust 24/7 emergency services, which can be invaluable for critical issues. Europamundo.com Reviews

• Considerations:
  • Potentially Higher Costs: Overhead for national operations can translate to higher prices compared to independent contractors.
  • Less Personalized Service: You might deal with different technicians or call center staff, potentially leading to less direct communication.
• Examples:
  • British Gas: A major player in heating services, offering boiler installations, servicing, and repairs, often with comprehensive home emergency cover.
  • Dyno-Rod: Specializes in drainage services, offering emergency drain unblocking, repairs, and CCTV drain surveys. They are a well-established brand in the UK.

Specialized Niche Companies

For specific or complex issues, a specialist might be the best fit.

• Boiler Specialists: Companies focusing solely on boiler installation and repair, often offering extended warranties due to their expertise.
• Drainage Experts: Beyond general plumbers, firms that only handle drain unblocking, relining, and complex sewer issues.
• How to Find Them: Often discovered through targeted online searches e.g., “boiler repair specialist London” or “drain relining expert Birmingham” and reviews focusing on specific service types.

When evaluating any alternative, remember to:

• Verify Credentials: Always ask for and verify Gas Safe Register numbers for gas work, insurance, and any other relevant certifications.
• Check Reviews: Look for reviews on multiple platforms, not just the company’s own website.
• Get Multiple Quotes: Obtain at least three quotes for significant work to compare pricing and proposed solutions.
• Understand Guarantees: Clarify what guarantees or warranties are offered on parts and labor.

How to Ensure Ethical and Quality Service

When engaging with any service provider for home repairs or installations, maintaining an ethical and quality-focused approach is paramount. This isn’t just about getting the job done.

It’s about ensuring fairness, transparency, and a positive long-term outcome.

Verifying Credentials and Qualifications

This is the bedrock of ensuring ethical and quality service, especially in regulated fields like gas and electrical work.

• Gas Safe Register: For any work involving gas appliances boilers, cookers, gas fires, always ensure the engineer is on the Gas Safe Register. This is a legal requirement in the UK. You can verify their registration number on the Gas Safe Register website www.gassaferegister.co.uk. As of 2023, there are over 120,000 registered engineers. An unregistered individual working on gas appliances is illegal and highly dangerous.
• Professional Body Memberships: Look for affiliations with recognized industry bodies, such as the Chartered Institute of Plumbing and Heating Engineering CIPHE or similar regional associations. Membership often indicates a commitment to professional standards and ongoing training.
• Insurance: Confirm they have adequate Public Liability Insurance typically £2-5 million to cover any accidental damage to your property or injury during the work. Asking for proof of insurance is a reasonable request.

Obtaining Detailed Quotes and Contracts

Clarity in financial and operational terms prevents misunderstandings and disputes.

• Itemized Quotes: Always request a detailed, written quote that breaks down costs for labor, parts, and any additional fees e.g., waste disposal, specific equipment hire. A vague “total price” is a red flag.
• Scope of Work: The quote should clearly define the scope of work. What exactly will be done? What is included, and what is excluded? For instance, if a boiler is being replaced, does the quote include removal of the old boiler, chemical flush, new inhibitor, and commissioning?
• Payment Terms: Understand the payment schedule. Is a deposit required? When are interim payments due? When is the final payment expected? Avoid paying the full amount upfront for larger jobs.
• Written Contracts: For significant projects, a written contract is essential. It should outline the agreed-upon work, costs, timeline, payment terms, warranties, and dispute resolution process.

Reviewing Customer Feedback and Reputation

Social proof and past experiences of others provide valuable insights.

• Independent Review Platforms: Don’t just rely on testimonials on a company’s own website. Check independent review platforms like Trustpilot, Google Reviews, Checkatrade, or MyBuilder. Look at the volume of reviews, the overall rating, and pay attention to how the company responds to negative feedback. A company with hundreds of reviews and a 4.5+ star rating is generally a good sign.
• Longevity in Business: A company that has been operating successfully for many years often indicates stability and a proven track record.
• Referrals: Personal recommendations from trusted friends, family, or neighbors are often the strongest indicator of reliable service.

Understanding Warranties and Guarantees

Knowing what is covered post-service is critical for peace of mind.

• Workmanship Guarantee: Clarify the length and terms of the guarantee on the labor performed. How long will they stand by their work? What specific issues does it cover?
• Parts Warranty: Inquire about warranties on new parts and appliances installed. These are usually provided by the manufacturer but should be clearly communicated by the service provider. For example, many new boilers come with a 5-10 year manufacturer’s warranty.
• Dispute Resolution: Understand the process if something goes wrong after the work is completed. What steps should you take if you are unsatisfied or if a problem recurs within the guarantee period?

By meticulously following these steps, you empower yourself to make informed decisions, select reputable professionals, and ensure that any work carried out on your home is ethical, high-quality, and delivers lasting value.

How to Handle Service Issues and Disputes

Even with the most diligent research, issues can sometimes arise with service providers. Darwinspet.com Reviews

Knowing how to handle these situations effectively, while maintaining a professional and ethical approach, is crucial for achieving a satisfactory resolution.

Initial Steps: Direct Communication

The first and most often effective step is direct, clear communication.

• Document the Issue: Before contacting the company, document the problem comprehensively. This includes:
  • Date and time the issue occurred.
  • Specific details of the problem e.g., “boiler stopped heating water,” “leak reappeared,” “drain blocked again”.
  • Photos or videos: Visual evidence can be incredibly powerful in illustrating the issue.
  • Copies of your original quote, invoice, and any communication emails, texts.
• Contact the Company Promptly: Reach out as soon as the issue arises. Use the company’s designated customer service channels phone, email. State the problem calmly and clearly.
• Refer to Guarantees/Warranties: If the issue falls within a stated warranty or guarantee period e.g., “satisfaction guaranteed,” “30-day workmanship warranty”, specifically refer to it in your communication.
• Keep a Record of All Communication: Note down the date, time, name of the person you spoke to, and a summary of the conversation. If communicating via email, save all correspondence.

Escalation Within the Company

If your initial contact doesn’t resolve the issue, it’s time to escalate within their internal structure.

• Request to Speak with a Manager/Supervisor: If the front-line customer service representative cannot resolve the problem, politely request to speak with a manager or someone with more authority.
• Send a Formal Written Complaint: If a phone call doesn’t yield results, follow up with a formal written complaint email is usually sufficient, but a signed letter with proof of postage can add weight for very serious issues.
  • Be concise and factual: Clearly state the problem, what steps have been taken so far, and what resolution you are seeking e.g., a re-visit to fix the issue, a partial refund, etc..
  • Attach supporting documentation: Include photos, previous invoices, and communication records.
  • Set a reasonable deadline: Give them a specific, reasonable timeframe e.g., 7-14 business days to respond or rectify the situation.

External Dispute Resolution If Internal Fails

If the company’s internal process doesn’t lead to a satisfactory outcome, consider external avenues.

• Ombudsman or Alternative Dispute Resolution ADR Schemes:
  • Trade Associations: Check if the company is a member of any trade associations e.g., CIPHE, FMB for builders. Many of these bodies have their own dispute resolution services for consumers.
  • Industry-Specific Schemes: For specific sectors, there might be an ombudsman or ADR scheme. For instance, the Energy Ombudsman handles complaints related to gas and electricity suppliers, which might include issues with boiler installations if the supplier was involved.
  • The Property Ombudsman: While more focused on property sales/rentals, it can sometimes cover related service aspects.
• Citizens Advice Bureau CAB: The CAB in the UK offers free, impartial advice on consumer rights and can guide you on the best course of action, including drafting formal complaints or signposting to relevant ombudsman services. They handle millions of inquiries annually.
• Small Claims Court Last Resort: For significant financial disputes where all other avenues have failed, the Small Claims Court is an option. This process allows individuals to make claims for up to £10,000 in England and Wales without the need for a solicitor though legal advice is always recommended for complex cases. Be aware that this can be time-consuming and emotionally taxing.

Throughout any dispute, maintain a respectful yet firm demeanor.

Focus on facts, evidence, and your legal rights as a consumer.

The goal is always to find a just and fair resolution.

Frequently Asked Questions

Is No1phd.co.uk a legitimate company?

Yes, based on checking their website, No1phd.co.uk presents itself as a legitimate company offering plumbing, heating, and drainage services with stated accreditations and contact information.

What services does No1phd.co.uk offer?

No1phd.co.uk offers a range of professional services including plumbing repairs and installations, heating system maintenance and installations including boilers, and drainage solutions like unblocking and repairs.

Does No1phd.co.uk operate 24/7?

Yes, No1phd.co.uk states they offer 24/7 services for emergencies, indicated by their prominently displayed 24/7 phone number. Herofx.co Reviews

Is there a call-out charge with No1phd.co.uk?

No, the website explicitly states there is “No Call Out Charge” for their services.

How can I get a quote from No1phd.co.uk?

You can request a free quotation by calling their 24/7 number or by using the “Request A call back” or “Get A Quote” options on their website.

Are No1phd.co.uk operatives DBS checked?

Yes, the website states that “All operatives are DBS checked,” which means their criminal records have been reviewed.

Are No1phd.co.uk staff insured?

Yes, according to their website, “All operatives are fully insured” to cover potential damages or incidents during service.

What kind of guarantee does No1phd.co.uk offer on their work?

No1phd.co.uk states that their “workmanship… is fully guaranteed” for all installations, servicing, and repair work.

Specific terms of this guarantee would likely be detailed in their service agreement.

How do I know No1phd.co.uk uses quality parts?

The company states that their team “only use parts and components sourced from trusted suppliers” and that “All work is carried out… in line with strict quality controls.”

Can I book a free site survey for new installations?

Yes, No1phd.co.uk offers a “FREE SITE SURVEY” for new installations, which you can book directly through their website.

Does No1phd.co.uk handle emergency plumbing issues?

Yes, given their 24/7 availability and focus on responsive service, they are positioned to handle emergency plumbing issues.

What payment options does No1phd.co.uk accept?

The website mentions “Multiple Payment Options,” though specific details on which payment methods e.g., card, bank transfer are accepted are not listed on the homepage. Dentprime.com Reviews

How quickly can No1phd.co.uk respond to an emergency?

While they state “Fast and Friendly Service,” the exact response time for emergencies would depend on your location and the current demand, and should be confirmed when you call.

Does No1phd.co.uk have customer reviews online?

Yes, the website references Trustpilot and encourages visitors to “See what other customers have had to say about our incredible services” on that platform.

Are the plumbers at No1phd.co.uk qualified?

Yes, the website states that their “team of professionals are fully trained and accredited” and “fully vetted and qualified.”

What if I’m not satisfied with the service from No1phd.co.uk?

The company offers “Satisfaction Guaranteed,” suggesting they will address concerns if a customer is not happy with the service provided.

You should contact their customer service to discuss any issues.

Does No1phd.co.uk cover my area?

No1phd.co.uk identifies itself as a “National company” with “Local Plumbers & Drainage Experts,” implying broad coverage across the UK.

You would need to contact them directly to confirm service in your specific postcode.

What types of heating services does No1phd.co.uk provide?

They provide comprehensive heating services, including new installations, servicing, and repair work for heating systems.

Does No1phd.co.uk offer new boiler installations?

Yes, new installations are a key service offered, and they provide free site surveys for this purpose.

How can I cancel a service appointment with No1phd.co.uk?

To cancel a service appointment, you would need to contact No1phd.co.uk directly using their phone number or other contact methods provided on their website. Thelakegardavillacompany.com Reviews

They do not appear to offer an online portal for self-service cancellations.