Based on looking at the website, Spicandspan.at appears to be a legitimate online platform offering home and office cleaning services primarily in Austria.

The website highlights key features like easy online booking, background-checked and legally registered cleaning professionals, and the availability of English-speaking cleaners.

While the service focuses on convenience and professional cleaning, it’s worth noting that any service involving transactional payments, particularly those with automatic deductions, requires careful review to ensure it aligns with sound financial principles.

For individuals seeking home or office cleaning, understanding the terms and conditions thoroughly is paramount.

For those looking to maintain a clean living or working space, there are many avenues to explore.

Beyond online platforms, consider local, independent cleaning professionals who operate transparently, or even cooperative community initiatives that connect individuals with reliable service providers.

The ultimate goal is to find a service that offers genuine value, respects ethical boundaries, and provides peace of mind.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Spicandspan.at Review & First Look

Upon initial review, Spicandspan.at presents itself as a streamlined service for connecting customers with cleaning professionals in Austria.

The platform emphasizes simplicity in booking and transparency in its service offerings.

It’s designed to cater to both residential and commercial needs, promising a hassle-free experience from booking to completion.

User Interface and Accessibility

The website’s user interface is clean, intuitive, and highly accessible.

Minimalist Design: The layout is uncluttered, focusing on essential information.
Clear Call-to-Action: The prominent “Enter your postal code to get started” immediately guides users to the next step.
Multi-language Support: The availability of English-speaking services is a significant advantage, particularly for expats or international residents in Austria, addressing a common pain point of language barriers in service industries.
Responsive Design: The site appears to be optimized for various devices, suggesting a smooth experience whether accessed from a desktop, tablet, or smartphone.

Service Scope and Specialization

Spicandspan.at covers a broad spectrum of cleaning needs, from routine home tidying to more intensive office upkeep.

Home Cleaning: This includes regular basic cleaning, deep cleaning, and even after-builders cleanup, catering to diverse residential scenarios.
Office Cleaning: Tailored offers for businesses, including flexible plans for small businesses, indicate an understanding of commercial requirements.
Special Requests: The booking form allows for additional requests, offering a degree of customization that can be valuable for specific cleaning needs. This flexibility is a strong point, as it enables users to specify unique requirements beyond standard cleaning tasks.

Spicandspan.at Pros & Cons

Every service comes with its advantages and disadvantages.

Evaluating Spicandspan.at reveals several strengths in convenience and professional backing, alongside certain considerations regarding payment methods and service flexibility.

Pros: Convenience and Professionalism

The platform’s design prioritizes ease of use and reliability.

Easy Online Booking: The “book in just 60 seconds” claim, if accurate, is a significant time-saver. Users can quickly select services, dates, and times, minimizing administrative overhead. This frictionless booking process is a major draw for busy individuals.
Background-Checked Professionals: The assurance that all cleaning service providers are “background-checked, legally-registered businesses” instills a degree of trust and professionalism. This helps mitigate risks associated with hiring unknown individuals.
English-Speaking Cleaners: This is a crucial benefit for non-German speakers in Austria, eliminating communication barriers and making the service more accessible to a wider demographic. The “no extra cost” policy for this feature is particularly appealing.
No Long-Term Contracts: The flexibility to book services without commitment is attractive. For regular cleaning, users can simply choose how often they want the service without signing lengthy contracts, which reduces financial burden and increases adaptability.
Positive Customer Testimonials: The website features numerous positive reviews from various platforms like Facebook, Google Maps, Yelp, and Trustpilot, with many users highlighting efficiency, professionalism, and responsive customer support. For instance, a 5/5 review from Abigail Horn stated, “Excellent cleaning service…customer support is fantastic.” This social proof is a powerful indicator of customer satisfaction. Over 20,000 happy customers since 2016 is a notable statistic mentioned on their page.

Cons: Payment Structure and Limited Payment Options

While convenient, certain aspects of the payment system warrant attention.

Deposit for First Hour: The requirement to pay a deposit for the first hour to confirm booking, while deducted from the final bill, might be a minor hurdle for some. It’s a common practice but worth noting.
Automatic Payment After Service: The automatic settlement of the balance 48 hours after the service using the initially provided payment method could be a concern for those who prefer manual approval or more control over their post-service payments. While flexibility is offered through a payment link and dashboard, the default automatic deduction requires users to be vigilant.
Cash Payments Not an Option: For individuals who prefer or rely on cash transactions, the explicit statement that “cash payments are not an option” restricts payment flexibility. This policy is primarily for security and simplicity but might exclude a segment of potential customers.
Pre-authorized Online Payment Requirement for Bank Transfers: While bank transfers are an option, the caveat that some providers require a pre-authorized online payment method means users might still need to link an online payment method to secure a booking, even if they intend to pay via bank transfer. This could complicate the process for those who prefer bank transfers as their primary method.

Spicandspan.at Pricing

Understanding the cost structure of Spicandspan.at is crucial for potential customers. Buffetheroes.com Reviews

The platform outlines different pricing tiers based on the frequency of cleaning services.

Regular Cleaning Rates

For customers who opt for recurring cleaning services, Spicandspan.at offers a more competitive rate.

Starting Price: Regular cleaning services start at €26.90/hour. This low price is specifically for those who book services on a consistent schedule.
Frequency Options: Users can select how often they want their home cleaned:
- Once per week
- Every two weeks
- Every three weeks
- Every four weeks
- Multiple times per week available upon request
No Pre-payment or Long-Term Contracts: Despite being a regular service, there’s no requirement to pre-pay for a number of appointments or sign long-term contracts, offering flexibility. This is a significant benefit, as it allows users to adjust their schedule without financial penalties.

One-Time Cleaning Services

For those who need a single cleaning or prefer more flexibility, Spicandspan.at provides “one-time” cleaning options.

While the website mentions “one-time subscription” and “basic cleaning,” it implies a higher rate compared to regular cleaning, though the exact figures aren’t explicitly detailed for one-time services on the main page.

It is implied that these are suitable for urgent needs or occasional clean-ups.

Cost Modifiers and Additional Services

Certain factors can influence the final cost.

Special Requests: Opting for additional services or specific requests e.g., cleaning inside windows, oven cleaning may incur extra charges.
Cleaning Solvents & Equipment: If you need the cleaner to bring their own cleaning solvents, mop, and vacuum cleaner, you must specify this option in the booking form, which could also add to the cost. The website states, “If you would like your cleaner to bring cleaning solvents, mop, and vacuum cleaner with him/her, you need to specify that option in the booking form.”

How to Cancel Spicandspan.at Subscription

Spicandspan.at emphasizes its flexible cancellation policy, making it relatively straightforward for users to manage their cleaning plans without rigid commitments.

Simple Cancellation Process

The platform aims to keep the cancellation process simple and customer-friendly.

Email or Phone: To cancel a booking, users simply need to contact Spicandspan.at’s customer support via email or phone.
Required Information: When canceling, users should provide the appointment details, specifically the appointment date and their name/email address. This ensures quick identification of the booking.
Confirmation: Spicandspan.at will confirm the cancellation via email, providing a record of the request. This confirmation is crucial for peace of mind and dispute resolution, if any.

Refund Policy for Cancellations

The timing of your cancellation directly impacts whether you receive a refund for any deposit paid.

48-Hour Window: If a cancellation is made no later than 48 hours before the original cleaning date, the customer will receive 100% of their deposit back. This policy encourages timely cancellations and minimizes financial loss for users.
Less Than 48 Hours: The website implies that cancellations made less than 48 hours before the cleaning date may result in the forfeiture of the deposit, although this is not explicitly stated in detail on the main page. It’s standard practice in service industries to have such policies to compensate cleaners for lost time.

Managing Regular Cleaning Plans

For those on a regular cleaning schedule, the flexibility extends beyond just single appointment cancellations. Trendsplant.com Reviews

Pause or Skip: Users have the option to pause their cleaning plan for a few weeks or skip specific dates by sending a simple email at least 48 hours before the next scheduled cleaning. This is incredibly useful for vacations, unexpected travel, or temporary changes in schedule, avoiding the need for a full cancellation and re-booking.
No Long-Term Contracts: The absence of long-term contracts further simplifies the cancellation process, as users are not bound by contractual obligations that often entail penalties for early termination. This reinforces the service’s commitment to flexibility.

Spicandspan.at Alternatives

When considering cleaning services, it’s wise to explore a range of options beyond just one platform.

There are numerous alternatives, from other online platforms to local independent cleaners, each offering different advantages.

Other Online Cleaning Platforms

Several other online platforms operate similarly to Spicandspan.at, connecting customers with cleaning professionals.

Local Marketplaces: Many cities have localized online marketplaces for home services, where independent cleaners or small cleaning businesses list their services. Examples might include platforms like Helpling in Germany and other European countries, though its specific reach in Austria would need checking or TaskRabbit if available in Austria, which offer a broader range of tasks beyond just cleaning.
Specialized Cleaning Services: Some platforms focus on specific types of cleaning, such as eco-friendly cleaning, commercial cleaning only, or move-out cleaning specialists.
Direct Booking Portals of Cleaning Companies: Larger, established cleaning companies often have their own online booking portals, bypassing third-party aggregators. These might offer more tailored packages or dedicated customer service from the company itself.

Independent Cleaners and Local Businesses

For those who prefer a more direct approach or seek personalized service, independent cleaners and small local businesses are excellent alternatives.

Word-of-Mouth Referrals: A traditional and often reliable method is to ask friends, family, or colleagues for recommendations. This can lead to trusted individuals or small teams with a proven track record.
Local Advertisements and Community Boards: Check local newspapers, community centers, or online forums for advertisements from independent cleaners.
Direct Contact: Many independent cleaners operate through direct contact, allowing for personalized discussions about rates, schedules, and specific cleaning requirements. This often provides more flexibility in negotiation and a more personal client-cleaner relationship.
Benefits of Independent Cleaners:
- Potentially Lower Costs: Without platform fees, independent cleaners might offer more competitive rates.
- Consistent Service: Often, you get the same person every time, leading to a deeper understanding of your specific needs and preferences.
- Direct Communication: Fewer intermediaries mean clearer communication and quicker resolution of issues.

Self-Service and DIY Approaches

For those who prioritize cost savings or prefer to manage their own environment, a do-it-yourself approach is always an option.

Scheduled Cleaning Routines: Implementing a regular cleaning schedule can keep a space consistently tidy without external help. For instance, dedicating 15-20 minutes daily to specific tasks can prevent build-up.
Community Swaps: In some communities, individuals might swap cleaning services or help each other out, fostering a spirit of mutual support.
Focus on Organization: Often, a cluttered space feels dirty. Focusing on organization and decluttering can significantly reduce the perceived need for deep cleaning. For example, the KonMari method, while specific, highlights the impact of tidiness on overall cleanliness.

Spicandspan.at vs. Competitors

When evaluating Spicandspan.at against its competitors, it’s essential to consider various factors such as service scope, pricing, customer support, and unique selling propositions.

While direct comparative data for all competitors in Austria is hard to find, we can draw general distinctions.

Key Differentiators of Spicandspan.at

Spicandspan.at has carved out a niche with a few distinct advantages:

English-Speaking Cleaners at No Extra Cost: This is a major competitive advantage, particularly in a non-English-speaking country like Austria, attracting a significant expat and international community. Many competitors may either not offer this or charge a premium.
Streamlined Online Booking: Their emphasis on a “60-second booking” process sets a high bar for user convenience. Some competitors might have more cumbersome booking procedures or require phone calls.
Focus on Austria: While not global, their specialization in Austria allows them to tailor services and cleaner networks to local regulations and customer needs effectively. This localized approach can lead to better service quality and cleaner availability compared to broader international platforms that might spread themselves thin.
No Long-Term Contracts for Regular Cleaning: This flexibility is a strong selling point against services that lock customers into lengthy agreements, common in some traditional cleaning companies.

General Competitor Landscape

The cleaning service market is fragmented, with various players at different scales.

Traditional Cleaning Companies: These are often established businesses with larger teams, fixed contracts, and sometimes higher overheads.
- Pros: Long-standing reputation, potentially more specialized equipment for large-scale jobs, comprehensive insurance.
- Cons: Less flexible booking, often require site visits for quotes, potentially higher prices, and sometimes less digital integration.
Freelance Cleaners/Sole Proprietors: Individuals who market their services independently, often through local classifieds, social media, or word-of-mouth.
- Pros: Highly personalized service, potentially lower rates due to no platform fees, direct communication.
- Cons: Varying levels of professionalism, no standardized background checks unless done by the client, reliability can vary, no centralized customer support.
Other Online Platforms e.g., local startups, international players if present: These mimic Spicandspan.at’s model but might differ in reach, pricing, or specific features.
- Pros: Similar convenience, often competitive pricing,
- Cons: May not have the same level of English-speaking support, network of cleaners might be smaller or less rigorously vetted, payment systems might be less flexible.

Service Quality and Customer Support

Spicandspan.at emphasizes “professional and fast” service, as echoed by customer reviews. Pickyourplaymate.com Reviews

For instance, Jerneja Vrcek reviewed 5/5, “Very good service.

We use their cleaners every week and we are very happy with the result. They are very professional and fast.”

Spicandspan.at’s Support: They highlight 7-day-a-week English-speaking customer support via phone, email, and chat. This extensive availability is a competitive edge, as many smaller operations or individual cleaners may have limited support hours. The claim of “world of difference” in customer service compared to “Book a Tiger” by Abigail Horn suggests a strong focus on responsiveness.
Competitor Support: Varies widely. Larger companies might have dedicated call centers, while individual cleaners rely on direct phone/text communication.

Payment Models

Spicandspan.at’s Deposit & Auto-Pay: Their system of a first-hour deposit followed by automatic payment 48 hours after service delivery is geared towards convenience and securing bookings.
Competitor Payment Models: Some might require upfront full payment, cash-on-delivery, or different invoicing cycles. Some independent cleaners might prefer cash payments exclusively.

In essence, Spicandspan.at positions itself as a modern, user-friendly solution that fills a specific gap for English-speaking residents in Austria, leveraging convenience and vetted professionals.

While traditional cleaners offer established reliability, and independent cleaners provide personalized service, Spicandspan.at strives to combine the best of both worlds through its online platform.

Spicandspan.at Features

Spicandspan.at distinguishes itself through a suite of features designed to simplify the process of booking and managing cleaning services.

These features collectively aim to provide a seamless, reliable, and user-friendly experience for both home and office cleaning needs.

Core Booking Features

The heart of Spicandspan.at’s service lies in its intuitive booking system.

Easy Online Booking: As highlighted, the platform allows users to book a cleaning service in approximately 60 seconds. This includes selecting the type of cleaning basic, deep, office, specifying the date and time, and providing the property address.
Flexible Scheduling: Customers can choose the frequency of their cleaning services, from one-time cleanings to regular weekly, bi-weekly, tri-weekly, or monthly appointments. This adaptability caters to diverse lifestyle and business needs.
Special Requests: The booking form includes options for adding special requests, allowing users to customize their cleaning to specific areas or tasks e.g., interior window cleaning, oven cleaning, fridge cleaning. This granular control ensures that specific needs are met.

Professional and Reliability Features

Trust and reliability are paramount in cleaning services, and Spicandspan.at addresses this through specific vetting processes.

Background-Checked Professionals: All cleaning service providers on the platform are stated to be “background-checked, legally-registered businesses.” This adds a layer of security and assurance for customers, ensuring that only vetted and compliant professionals are assigned. This helps mitigate risks associated with hiring unknown individuals.
Verified Cleaning Persons: The term “verified cleaning person” suggests a rigorous selection process, ensuring quality and trustworthiness in the service delivery.
Consistent Cleaner for Regular Services: For regular basic cleaning, the platform aims to provide “the same cleaning person every time.” This fosters familiarity and allows the cleaner to learn the specific preferences and nuances of a client’s property, leading to more consistent and personalized service.

Customer Support and Communication Features

Effective communication and support are critical for a positive customer experience.

English-Speaking Customer Support: Available 7 days a week, this support is accessible via phone +49 30 588 494 40, 8 am – 6 pm, email [email protected], 24/7, and website chat 8 am – 6 pm. This extensive availability and language support are highly beneficial for the international community in Austria.
Cleaning Summary After Service: Following the completion of a cleaning service, customers receive an email with a summary of the service provided. This documentation helps in reviewing the work done and serves as a record.
Payment Dashboard: Users have full control over their payment methods through a personal dashboard, where they can update, add, or remove payment options at any time. This self-service feature enhances convenience and security.

Service Management Features

The platform offers tools for managing ongoing services effectively. Aboutyou.ro Reviews

Easy Cancellation and Modification: Users can cancel their cleaning plan, pause it for a few weeks, or skip certain dates simply by sending an email 48 hours before the next appointment. This flexibility, without requiring long-term contracts, is a significant convenience.
Payment Flexibility: While the default is automatic payment, users can settle the balance sooner or use a different payment method for the final payment via a link in the service summary email. Bank transfer is also available upon request, offering alternative payment solutions.

How to Cancel Spicandspan.at Free Trial

The website’s homepage and general information don’t explicitly mention a “free trial” in the traditional sense, like a limited-time free service for new users.

Instead, the model described involves paying a deposit for the first hour to confirm a booking, which is then deducted from the final bill.

This deposit acts more like a booking fee that secures the service rather than a free trial.

Therefore, the concept of “cancelling a free trial” as one might for a software subscription or streaming service doesn’t directly apply here.

However, if a user books a one-time service and decides they no longer need it, the process would fall under the general cancellation policy.

Understanding the “First Hour Deposit”

Purpose: The “deposit for the first hour” is required to confirm your booking. It ensures that the cleaning professional is compensated for their time and commitment.
Deduction: This amount is deducted from the final bill, meaning it’s not an extra charge but rather a pre-payment toward the total service cost.
No Free Service: This model indicates that the service is paid from the outset, rather than offering a period of free service.

Cancellation Process for a Booked Service Not a Free Trial

If you have booked a cleaning service which required the first-hour deposit and wish to cancel it before the service takes place, you would follow the standard cancellation procedure outlined by Spicandspan.at.

Contact Customer Support: The primary method for cancellation is to contact Spicandspan.at’s customer support.
- Email: Send an email to [email protected].
- Phone: Call +49 30 588 494 40.
- Chat: Use the website’s chat function during operational hours 8 am – 6 pm Monday – Sunday.
Provide Details: Be sure to include essential information such as the appointment date and your name/email address to help them locate your booking efficiently.
Confirmation: Spicandspan.at will confirm your cancellation via email.

The key factor for any refund of the initial deposit is the timing of your cancellation.

48-Hour Rule: If your cancellation is made no later than 48 hours before the original cleaning date, you will receive 100% of your deposit back. This is crucial to note.
Cancellations within 48 Hours: The website implies that cancellations made less than 48 hours before the scheduled service might result in the forfeiture of the deposit. This is a common policy in service industries to compensate cleaning professionals for lost work opportunities.

In summary, since Spicandspan.at does not offer a free trial, any cancellation would pertain to a confirmed paid booking.

The process is straightforward, requiring communication with customer support, and adherence to the 48-hour cancellation policy to secure a refund.

Frequently Asked Questions

What is Spicandspan.at?

Spicandspan.at is an online platform that connects individuals and businesses in Austria with verified, professional cleaning service providers for homes and offices. Bonsaidirect.co.uk Reviews

How does Spicandspan.at work?

You fill out a booking form online, pay a deposit for the first hour to confirm, and then a verified cleaning person is matched with you to clean your property.

After the cleaning, you receive a summary, and the balance is settled automatically.

Where does Spicandspan.at offer services?

Spicandspan.at primarily offers English-speaking cleaning services in Austria.

Are the cleaning professionals background-checked?

Yes, the website states that all cleaning service providers offering services on their platform are background-checked and legally-registered businesses.

Can I book an English-speaking cleaner?

Yes, you can choose an English-speaking cleaner at no extra cost, catering to an international lifestyle.

What types of cleaning services does Spicandspan.at offer?

They offer regular basic cleaning, deep cleaning, after-builders cleanup, and office cleaning services.

Do I need to be home during the cleaning service?

No, it is completely up to you.

You just need to ensure the cleaner has a way to access your home.

Do cleaners bring their own equipment and solvents?

Cleaners can bring cleaning solvents, mop, and vacuum cleaner if you specify this option in the booking form.

If forgotten, you can contact customer support to add it. Vitafutura.com Reviews

How can I pay for the cleaning service?

An initial deposit for the first hour secures your booking.

The balance is settled automatically using your provided payment method 48 hours after service delivery.

You can also settle sooner or use a different method via a payment link or dashboard.

Can I pay with cash?

No, cash payments are not an option to maintain simplicity and security in transactions.

Can I pay via bank transfer?

Yes, you can pay via bank transfer upon request.

However, some cleaning providers may still require a pre-authorized online payment method to secure your booking.

How do I cancel a cleaning appointment?

You can cancel by contacting customer support via email or phone, providing the appointment date and your name/email address.

What is the cancellation policy for refunds?

If you cancel at least 48 hours before the scheduled cleaning date, you will receive a 100% refund of your deposit.

Does Spicandspan.at require long-term contracts?

No, Spicandspan.at has a no long-term contracts policy, even for regular cleaning services. You can book whenever you need.

Can I pause or skip regular cleaning appointments?

Yes, you can pause your cleaning plan for a few weeks or skip some dates by sending an email 48 hours before the next cleaning appointment. Harbourclubevents.com Reviews

Is every cleaner a female?

No.

The term “cleaning lady” is commonly used, but both male and female cleaners use the marketplace to deliver services.

What is the starting price for regular cleaning?

Regular cleaning services start at €26.90 per hour, reserved for customers ordering cleanings on a regular schedule.

How often can I book regular cleaning services?

You can select once per week, two, three, or four weeks, or even multiple times per week if needed.

What if I need a last-minute cleaning service?

Spicandspan.at suggests they can accommodate last-minute bookings, as indicated by customer testimonials where they “rescued us with a last minute service.”

Does Spicandspan.at offer services for moving out or landlord inspections?

Yes, they offer “Deep Cleaning” services which include cleaning before landlord inspections, and are suitable for after-builders cleanup or move-out scenarios.

Spicandspan.at Reviews