Payescape.com Reviews

Based on looking at the website, Payescape.com appears to be a legitimate and comprehensive cloud-based platform offering payroll, HR, and time management services primarily for businesses in the UK.

The site highlights features such as integrated solutions, world-class customer service, and compliance with various regulatory standards like GDPR and HMRC.

For businesses seeking to streamline their administrative burdens, particularly in human capital management, Payescape presents itself as a robust solution.

While the services themselves are generally permissible and can be beneficial for efficient business operations, it’s crucial for any Muslim professional to ensure that all financial transactions and service contracts within the Payescape ecosystem strictly adhere to Islamic principles, specifically avoiding any element of riba interest, gharar excessive uncertainty, or maysir gambling. This is a foundational aspect of ethical conduct in business, ensuring that professional success is built on sound, halal practices that bring true barakah.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Payescape.com Review & First Look

Upon initial review, Payescape.com positions itself as a leading provider of Human Capital Management HCM solutions in the UK.

The website is professionally designed, easy to navigate, and clearly articulates the services offered: payroll, HR, and time and attendance.

They emphasize their cloud-based technology and “world-class customer service,” which are crucial selling points in the administrative software sector.

A Holistic Approach to Workforce Management

Payescape aims to remove the administrative burden from businesses by offering a fully integrated platform.

This integration is a key advantage, as it means data flows seamlessly between payroll, HR, and time management, reducing manual errors and improving efficiency.

• Payroll Services: From tax calculations and HMRC filings to auto-enrollment pension management, Payescape covers the entire payroll spectrum.
• HR Software: This includes tools for holiday approval, working time records, expense allocation, and even consultancy services.
• Time & Attendance Solutions: Featuring UKG-powered software, it offers robust time capture, reporting, and compliance risk minimization.

First Impressions: Credibility and Transparency

The website quickly establishes credibility through various trust signals:

• Certifications: ISO 27001 data security and ISO 9001 quality management certifications are prominently displayed.
• HMRC Recognition and BACS Approved: These indicate compliance with UK’s revenue and payment systems.
• Client Testimonials: Several testimonials from named clients like Kelly Alison and Viking Direct lend authenticity.
• Clear Contact Information: Physical addresses in Ballymoney and Somerset, phone number, and email are readily available.

However, a critical eye is always necessary.

While these are strong indicators, it’s always advisable to dig deeper into the specifics of their contracts and any financial dealings.

Payescape.com Services and Offerings

Payescape provides a suite of integrated services designed to simplify complex human capital management for UK businesses.

Their offerings are structured to cater to various business needs, from full outsourcing to software-only solutions. Picturesqr.com Reviews

Payroll Services: Beyond the Basics

Payescape’s payroll services go beyond simple wage calculations.

They manage all aspects of the payroll process, ensuring compliance and efficiency.

• Fully Managed Payroll: This is for businesses wanting to completely outsource their payroll processing, reducing the need for in-house expertise.
• Outsourcing Payroll Services: Similar to fully managed, it specifically highlights the benefit of eliminating internal administrative burdens.
• Software Only Payroll: For businesses that prefer to manage payroll internally but need a robust, cloud-based software solution.
• Integrated HR and Payroll: A powerful combination that links HR functionalities directly with payroll for seamless data flow.
• Payroll Bureau Services: Offers flexibility and control for businesses that need specific, tailored payroll support.
• Key Features: P11D reporting to HMRC, auto-enrolment pension management, employee redundancy rights, statutory sick pay, and maternity leave management.

Comprehensive HR Solutions

The HR platform, HR Escape, is designed to streamline administrative tasks and improve workforce management.

• HR Consultancy Service: Provides professional and confidential support tailored to specific business needs, including change management.
• HR Management Software: Centralizes HR administration, from holiday approvals to expense tracking.
• Managing Recruitment: Tools that streamline the entire recruitment journey, from candidate sourcing to onboarding.
• People Planning & Costing: Helps companies ensure they have the right people in the right roles at the right time.
• Employee Background Checks: Crucial for maintaining business integrity and compliance.

Advanced Time & Attendance

Leveraging UKG technology, Payescape offers advanced time and attendance solutions to enhance management analysis and minimize risks.

• Time & Attendance Software: Provides tools to streamline employee time and attendance, including powerful reporting.
• Time Attendance Hardware: Options for accurate time capture, such as touchless facial recognition systems for enhanced security and accuracy.
• Mobile Access Control: Allows employees to clock in/out using mobile devices, increasing flexibility and accessibility.

Payescape.com Pros & Cons

When evaluating any service, a balanced view of its advantages and disadvantages is essential.

Payescape, while strong in many areas, also has aspects that potential clients should consider.

The Advantages of Payescape.com

Payescape presents several compelling benefits for businesses, particularly those in the UK looking for integrated HCM solutions.

• Integrated Platform: The seamless integration of payroll, HR, and time management saves time and reduces errors by eliminating manual data entry across different systems. This leads to a more cohesive and efficient workforce management process.
• Cloud-Based Accessibility: Being cloud-based means instant access anytime, anywhere, and on any device. This flexibility is invaluable for remote teams and modern work environments.
• Strong Customer Support: They highlight a “3-ring phone policy” and a UK-based support team with fast response times. Customer testimonials often praise their helpfulness and efficiency, suggesting a high level of service quality. Their 98% client retention rate is a strong indicator of customer satisfaction.
• Compliance and Security: ISO 27001 certified solutions, GDPR best practices, HMRC recognition, and BACS approval indicate a strong commitment to data security and regulatory compliance, which is critical for handling sensitive employee data.
• Expertise: Their team consists of CIPP and CIPD certified professionals, ensuring that services are delivered by knowledgeable experts. They’ve been serving clients since 2006, demonstrating a significant track record.
• Flexible Contracts: Monthly rolling contracts and transparent pricing with no annual indexation charges offer flexibility and predictability, which is attractive to businesses that dislike long-term commitments or hidden fees.
• Comprehensive Features: Beyond the core services, they offer niche features like P11D reporting, auto-enrollment, and various HR consultancy services, catering to a wide range of business needs.

Potential Drawbacks and Considerations

While Payescape offers many benefits, there are also areas that might be less ideal for some businesses.

• Geographic Focus: The services are primarily tailored for the UK market, which means businesses outside the UK might find the features and compliance aspects less relevant or unavailable. This can be a significant limitation for international organizations.
• Pricing Transparency Initial: While they mention “transparent pricing,” actual pricing figures are not readily available on the website. Users need to “get a quote” or “discuss pricing,” which can be a barrier for those looking for immediate cost comparisons. This might indicate that pricing is highly customized based on business size and specific needs.
• Dependency on Third-Party Integrations: While integrations with popular accounting and third-party platforms are a pro, over-reliance on them can sometimes lead to issues if those third-party services face outages or changes. Users should confirm the specific integrations relevant to their existing systems.
• Potential for Feature Overload: For very small businesses or startups with minimal HR and payroll needs, the comprehensive suite of services might be overwhelming or offer more features than necessary, potentially leading to higher costs for unused functionalities.
• Customer Service Reachability Hypothetical: While they promise quick responses, in exceptionally busy periods, even the best support teams can experience delays. It’s always a good idea for potential clients to test their responsiveness during the demo or inquiry phase.
• System Complexity: While described as straightforward, any integrated HCM system can have a learning curve. Businesses with less tech-savvy staff might require significant training and adaptation time to fully utilize all features.

Payescape.com Pricing

The Payescape.com website does not publicly display a standardized pricing structure.

Instead, it prompts potential clients to “Get a quote” or “Discuss Pricing Options Today.” This approach suggests that their pricing is likely customized based on several factors, reflecting the complexity and scale of human capital management solutions. Sasdaniels.co.uk Reviews

Factors Influencing Payescape Pricing

Given the nature of their services, several elements would typically contribute to the final quoted price:

• Number of Employees: This is almost always the primary determinant for payroll and HR software. The more employees a business has, the higher the cost.
• Services Required: Whether a client needs fully managed payroll, HR software only, time and attendance, or a combination of all services will significantly impact the price.
• Specific Features and Modules: Advanced features like HR consultancy, specific reporting needs, or integrations with bespoke third-party systems might incur additional costs.
• Frequency of Payroll Runs: While most businesses run payroll monthly, those with weekly or bi-weekly runs might have different pricing models.
• Contract Length: Although they offer “monthly rolling contracts,” longer commitments might sometimes lead to more favorable per-employee rates.
• Implementation and Onboarding Support: The level of assistance required during setup and initial training could also be factored in.

The “Get a Quote” Process

The need to get a personalized quote indicates a consultative sales approach.

This means Payescape likely assesses a company’s specific needs, size, and existing infrastructure before providing a tailored pricing proposal.

• Benefit: A customized quote can ensure that businesses only pay for what they truly need, potentially leading to a more cost-effective solution than a one-size-fits-all package.
• Drawback: The lack of transparent, upfront pricing makes it challenging for businesses to quickly compare Payescape’s costs with competitors without initiating a direct inquiry. This can slow down the initial research phase for potential clients.

Real Data/Statistics: While specific pricing isn’t given, their stated 98% client retention rate suggests that existing clients find their services and, implicitly, their pricing structure, to be satisfactory and competitive enough to retain their business. This statistic serves as an indirect indicator of perceived value.

Payescape.com Alternatives

When considering an HCM solution like Payescape, it’s wise to explore alternatives to ensure the best fit for your business’s specific needs, budget, and ethical considerations.

For UK-based businesses, the market for payroll, HR, and time management software is quite competitive.

Key Competitors in the UK Market

Several established and emerging players offer similar integrated or specialized services.

• BrightPay: Often praised for its user-friendliness and comprehensive payroll features, particularly for SMEs. It’s known for its compliance with HMRC and pension auto-enrollment.
  • Focus: Payroll, with links to HR and time management.
  • Strength: User-friendly interface, strong compliance features.
• Sage Payroll: A long-standing name in accounting software, Sage also offers robust payroll solutions that integrate with their broader suite of financial tools.
  • Focus: Payroll, integrated with accounting.
  • Strength: Well-established, comprehensive for businesses already using Sage accounting.
• Xero Payroll via add-ons: While Xero is primarily an accounting software, it integrates with various payroll add-ons to offer comprehensive payroll services.
  • Focus: Integrated accounting and payroll.
  • Strength: Cloud-native, good for businesses already in the Xero ecosystem.
• ADP: A global giant in payroll and HR, ADP offers solutions for businesses of all sizes, from small businesses to large enterprises. They provide a wide range of services, including payroll, HR, benefits administration, and compliance.
  • Focus: Comprehensive HCM, global reach.
  • Strength: Scalability, extensive feature set, established brand.
• Ceridian Dayforce: Offers a single, real-time platform for payroll, HR, time, and talent management. It’s geared towards larger enterprises looking for advanced analytics and workforce optimization.
  • Focus: Enterprise-level HCM.
  • Strength: Real-time data, advanced analytics.

Choosing the Right Alternative

When evaluating alternatives, consider these factors:

• Business Size and Scalability: Does the alternative cater to your current size, and can it grow with your business?
• Specific Feature Needs: Identify your non-negotiable features e.g., specific reporting, complex holiday tracking, international payroll if applicable.
• Integration Capabilities: How well does it integrate with your existing accounting software, CRM, or other essential business tools?
• User Interface and Ease of Use: A system that is intuitive and easy for your team to learn and use will save time and reduce frustration.
• Customer Support: What kind of support do they offer phone, email, chat, knowledge base? What are their response times and hours of operation?
• Pricing Model: Compare pricing structures, including any hidden fees, implementation costs, and per-employee charges. Request quotes from multiple providers.
• Ethical Considerations: Ensure that the alternative also aligns with ethical business practices, particularly concerning financial transactions and data handling, to avoid any elements of riba or other impermissible aspects.

For instance, while Payescape explicitly mentions “flexible contracts” and “no annual indexation charges,” asking potential alternatives about their contract terms is vital. Many providers, like ADP, cater to diverse needs and often have tailored pricing based on employee count and service modules, similar to Payescape.

How to Cancel Payescape.com Subscription

While Payescape.com promotes “monthly rolling contracts” and a 98% client retention rate, indicating satisfaction and potentially ease of exit, the website itself does not provide a direct, self-service cancellation portal or explicit instructions on how to cancel a subscription. This is typical for B2B service providers, where cancellations usually involve a more formal process. Zitechconsult.com Reviews

Steps to Initiate Cancellation

Based on standard business practices for such services, the most likely steps to cancel your Payescape.com subscription would involve direct communication with their client services team.

1. Review Your Contract: The first and most crucial step is to refer to your signed service agreement or contract with Payescape. This document will outline the precise terms and conditions for termination, including:
   • Notice Period: Most B2B contracts require a specific notice period e.g., 30, 60, or 90 days before termination can become effective.
   • Method of Notification: Whether cancellation requires written notice email, certified mail or if a phone call is sufficient.
   • Early Termination Fees: While Payescape mentions flexible contracts, it’s essential to confirm if any fees apply for early termination, especially if you opted for a longer-term agreement with specific discounts.
   • Data Retrieval: Details on how you can retrieve your payroll and HR data upon termination.
2. Contact Payescape Customer Service:
   • Phone: Call their UK-based support team directly at 028 2764 1060. This allows for immediate discussion and clarification.
   • Email: Send an email to their general inquiries address, possibly , or the specific account manager’s email if you have one. Clearly state your intent to cancel, your company name, account number, and the desired effective date.
   • Formal Letter: For added legal security, especially for larger organizations, consider sending a formal letter via certified mail to their physical address e.g., Payescape House, 18-20 Church Street, Ballymoney, BT53 6DL.
3. Confirm Cancellation and Data Handoff:
   • Ensure you receive a written confirmation of your cancellation from Payescape, including the effective date of termination.
   • Discuss and confirm the process for securely transferring or retrieving all your historical payroll, HR, and time and attendance data. This is critical for compliance and business continuity.
   • Clarify any final billing cycles or outstanding payments.

Important Note: Given the sensitive nature of payroll and HR data, it’s paramount to handle the cancellation process meticulously, ensuring all data is appropriately transitioned or archived as per legal and business requirements.

How to Cancel Payescape.com Free Trial

The Payescape.com website does not explicitly mention a “free trial” in the traditional sense, where a user can sign up independently and explore the software without direct engagement.

Instead, they offer options to “Get a quote” and “Book a demo.” This suggests a guided, consultative sales process rather than an open-access free trial.

Understanding the “Demo” vs. “Free Trial” Distinction

• Demo: A demo is typically a live, guided walkthrough of the software by a sales representative. It’s designed to showcase features relevant to your business and answer specific questions. There’s no ongoing access to the software after the demo.
• Free Trial: A free trial usually grants a user temporary, unsupervised access to a limited or full version of the software for a set period e.g., 7, 14, or 30 days. During this period, users can explore features, upload data, and test functionalities themselves.

If a “Trial” Account is Provided

In some cases, after a demo or extensive discussions, a B2B software provider might set up a temporary, limited-access “trial” account for a potential client to test specific functionalities.

If Payescape were to offer such a trial which is not explicitly advertised on their site, the cancellation process would likely be straightforward.

1. Limited Access Period: These trial accounts typically expire automatically after a set period.
2. No Financial Obligation: Generally, free trials do not require payment information upfront, or they clearly state that no charges will be incurred unless you actively convert to a paid plan.
3. Direct Contact: If you wish to explicitly “cancel” a trial account before its natural expiration or if you have any concerns, simply contact your assigned Payescape sales representative or their general support line.
   • Phone: 028 2764 1060
   • Email:
   • Inform them that you do not wish to proceed with the service.

Key Takeaway: Since Payescape’s website promotes “Book a demo” rather than “Start a free trial,” it’s highly probable that there’s no ongoing subscription to cancel during an initial exploration phase. The “cancellation” concern would primarily arise once a formal service agreement or paid subscription has been established.

Payescape.com vs. Other HCM Providers

Comparing Payescape.com with other Human Capital Management HCM providers involves looking at their strengths, target markets, feature sets, and overall value propositions.

While Payescape focuses heavily on the UK market with integrated payroll, HR, and time solutions, competitors often have different specializations or broader geographic reach.

Payescape.com’s Core Strengths

• Integrated UK-centric Solution: Payescape’s primary advantage is its fully integrated platform tailored specifically for UK compliance HMRC, GDPR, BACS. This deep focus ensures regulatory adherence and streamlines operations for UK businesses.
• Customer Service Focus: Their emphasis on “world-class customer service,” quick response times, and a UK-based support team is a significant differentiator, as customer support can often be a pain point with larger, more global providers. The 3-ring phone policy and 98% client retention rate underscore this commitment.
• Expertise and Certifications: CIPP and CIPD certified professionals and ISO 27001/9001 certifications provide assurance of professional expertise and data security.
• Flexible Contracts: Monthly rolling contracts without annual indexation charges offer financial flexibility, which is attractive to businesses that dislike rigid, long-term commitments.

Comparison with Key Competitors

Let’s look at how Payescape stacks up against some prominent alternatives: Koenigsegg.com Reviews

Payescape vs. BrightPay Payroll Focus

• Payescape: Offers a broader, fully integrated HCM suite payroll, HR, time. Strong on custom service and comprehensive features.
• BrightPay: Primarily renowned for its user-friendly and highly compliant payroll software, especially popular with SMEs and accountants. While it has HR add-ons, its core strength remains payroll.
• Verdict: If your primary need is robust, easy-to-use payroll with minimal HR/time complexities, BrightPay might be a contender. If you need a single, integrated platform for all three core HCM functions, Payescape offers a more holistic solution.

Payescape vs. Sage Payroll Legacy Integration

• Payescape: Cloud-native, integrated HCM solution, modern interface, strong emphasis on customer support.
• Sage Payroll: A more traditional, established player often chosen by businesses already using Sage accounting software. Can be more complex to set up and may have less intuitive interfaces for newer users.
• Verdict: For businesses already deeply embedded in the Sage ecosystem, Sage Payroll offers seamless integration. For those looking for a modern, cloud-first approach with dedicated HCM features beyond just payroll, Payescape might be more appealing.

Payescape vs. ADP Global & Enterprise Scale

• Payescape: UK-specific, strong local support, potentially more personalized service for SMEs to mid-market.
• ADP: A global leader with a massive array of services, including payroll, HR, benefits, and talent management, catering to businesses of all sizes, from small to very large enterprises. Can be more expensive and might have a more generalized approach to customer service due to its scale.
• Verdict: For large multinational corporations or those needing extensive global payroll capabilities, ADP is a dominant force. For UK-specific businesses seeking a more focused and possibly more personalized HCM experience, Payescape is a strong local alternative. ADP’s comprehensive offerings can sometimes mean features that are overkill for smaller UK businesses.

Payescape vs. Ceridian Dayforce Enterprise & Advanced Analytics

• Payescape: Comprehensive for SMEs and mid-market, integrated, strong UK compliance.
• Ceridian Dayforce: A highly advanced, single-platform HCM solution designed for large enterprises, focusing on real-time data, analytics, and workforce optimization. This level of sophistication often comes with a higher price point and a steeper learning curve.
• Verdict: If your business is a large enterprise requiring cutting-edge analytics, complex scheduling, and advanced talent management, Dayforce is a powerful contender. For mid-market businesses focused on efficient core HCM functions without the need for extreme complexity, Payescape offers a more proportionate solution.

Conclusion on Comparison

Payescape carves out a strong niche in the UK market by offering a genuinely integrated, cloud-based HCM solution with a significant emphasis on local compliance and high-touch customer service.

While larger global players like ADP offer broader services, Payescape’s focused approach for UK businesses, coupled with their flexible contracts, makes them a very attractive option for businesses looking for efficiency, reliability, and personalized support in their human capital management.

The choice ultimately depends on the specific scale, complexity, and geographic requirements of the business.

Frequently Asked Questions

What is Payescape.com?

Payescape.com is a UK-based provider of secure, cloud-based Human Capital Management HCM solutions, offering integrated payroll services, HR software, and time and attendance solutions for businesses across the United Kingdom.

What services does Payescape offer?

Payescape offers fully managed payroll services, HR management software, HR consultancy, time and attendance software powered by UKG, and integrated solutions combining all these aspects.

Is Payescape.com cloud-based?

Yes, Payescape.com provides secure, cloud-based software solutions, allowing instant access anytime, anywhere, and on any device.

Is Payescape compliant with UK regulations?

Yes, Payescape.com emphasizes its compliance with UK regulations, including HMRC recognition, BACS approval for payroll, and GDPR best practices for data security.

How does Payescape ensure data security?

Payescape is ISO 27001 certified, indicating adherence to international standards for information security management.

All data is stored and managed in line with GDPR best practices.

What is Payescape’s customer service like?

Payescape highlights “world-class customer service” with a UK-based support team, fast response times, and a “3-ring phone policy.” Customer testimonials on their website often praise their helpfulness and efficiency. Hendecagroup.com Reviews

Does Payescape offer flexible contracts?

Yes, Payescape states it offers monthly rolling contracts with transparent pricing and no annual indexation charges, promoting flexibility for businesses.

Can Payescape handle auto-enrollment pensions?

Yes, Payescape’s payroll services include managing all components of auto-enrollment pensions, simplifying compliance for businesses.

Does Payescape integrate with other software?

Yes, Payescape offers full integration between its Payroll, HR, and Time Management solutions, as well as with popular accounting and other third-party platforms.

What industries does Payescape serve?

Payescape serves a wide range of industries including Healthcare, Accountants, Manufacturing, Hospitality, Education, and Retail.

Does Payescape offer HR consultancy?

Yes, Payescape provides professional and confidential HR consultancy services tailored to specific business needs, including support for change management and recruitment.

What is the client retention rate for Payescape?

Payescape states it upholds a 98% client retention rate, suggesting high customer satisfaction.

Does Payescape offer a free trial?

Based on the website, Payescape promotes “Book a demo” and “Get a quote” rather than a self-service free trial.

Demos are typically guided presentations, not open-access trials.

How do I get pricing information for Payescape?

Payescape does not publicly display its pricing on the website.

You need to contact them directly to “Get a quote” or “Discuss Pricing Options Today,” as pricing is customized. Fatafat.fr Reviews

What is the difference between fully managed payroll and software-only payroll with Payescape?

Fully managed payroll means Payescape handles all aspects of your payroll process for you.

Software-only payroll means businesses use Payescape’s cloud-based software to manage their payroll internally.

Does Payescape provide time and attendance hardware?

Yes, Payescape offers time attendance hardware, including touchless facial recognition systems, to ensure accurate and secure time capture.

Who are some alternatives to Payescape in the UK?

Key alternatives in the UK include BrightPay, Sage Payroll, Xero Payroll via add-ons, ADP, and Ceridian Dayforce, each with varying strengths and target markets.

How do I cancel a Payescape subscription?

Cancellation typically involves reviewing your service contract for notice periods and then contacting Payescape’s customer service team by phone or formal written notice to initiate the process.

Does Payescape help with employee background checks?

Yes, Payescape’s HR services include support for employee background checks, which they highlight as crucial for maintaining business integrity.

What kind of reporting capabilities does Payescape offer?

Payescape’s software, particularly its time and attendance module, includes powerful reporting tools designed to enhance management analysis and minimize compliance risks.