Grafical.dk Reviews

Based on looking at the website, Grafical.dk appears to be a legitimate and comprehensive online retailer specializing in office supplies, household items, inventory solutions, and hobby articles.

The site offers a vast selection of products, competitive pricing, and a clear focus on customer convenience with features like quick delivery, price guarantees, and a customer bonus program.

It caters to a wide audience, including private customers, businesses, and institutions, emphasizing its commitment to providing affordable and high-quality items for various needs.

Grafical.dk stands out with its extensive catalog, boasting over 60,000 unique items, ensuring that users can find almost any office or household product they might need in one place.

The platform highlights its efficient online operation, which allows for lower overheads compared to traditional brick-and-mortar stores, translating into more competitive prices for consumers.

With over two decades of experience in the industry since 1997, Grafical.dk has built a robust network of suppliers, enabling them to offer well-known brands alongside their vast inventory.

The website also emphasizes transparent pricing, showing options for both VAT-exclusive and VAT-inclusive prices, catering to both business and private customers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Grafical.dk Review & First Look

Upon an initial review of Grafical.dk, the website presents itself as a well-established and reliable e-commerce platform for a wide array of office, household, and hobby supplies.

The user interface is clean, intuitive, and designed for easy navigation, allowing visitors to quickly locate desired products through categories or a powerful search bar.

The site’s commitment to customer satisfaction is evident through its stated policies and features.

• Initial Impressions: The homepage immediately highlights key selling points such as a “5% customer bonus,” “price guarantee,” and “1-3 business days delivery.” These elements are strategically placed to build trust and encourage exploration.
• Product Organization: Products are logically categorized into “Kontorforsyning” Office Supplies, “Husholdning” Household, “Inventar” Inventory, and “Hobbyartikler” Hobby Articles. This structured approach makes it simple for users to browse relevant sections.
• Transparency: The option to view prices “ekskl. moms” excl. VAT or “inkl. moms” incl. VAT is a thoughtful touch, crucial for both business and private customers, ensuring clarity in pricing.
• Customer Testimonials/Reviews: While a Trustpilot badge is visible, the direct display of numerous product reviews e.g., “398 anmeldelser” for printer paper directly on product listings instills confidence and provides social proof of product quality and customer satisfaction.

Grafical.dk Features

Grafical.dk offers a robust set of features designed to enhance the shopping experience and provide significant value to its customers.

These features range from pricing advantages to logistical efficiencies, all aimed at making the procurement of supplies as seamless as possible.

• Price Guarantee: Grafical.dk explicitly states a “Prisgaranti” Price Guarantee, indicating a commitment to offering the most competitive prices in the market. This can be a major draw for customers looking to optimize their spending on supplies.
• Customer Bonus Program: A “5% kundebonus” 5% customer bonus is a notable loyalty program, rewarding repeat customers with a direct benefit on their purchases. This incentivizes continued patronage and builds long-term customer relationships.
• Expedited Delivery Options: The website promises “Levering 1-3 hverdage” 1-3 business days delivery and “Gratis levering fra 599,- 749,-” Free delivery from DKK 599,-/749,-. For orders placed before 2 PM, next-day delivery is often possible for in-stock items, showcasing a strong logistical backbone.
• Extensive Product Range: With “over 60.000 varenumre” over 60,000 item numbers, Grafical.dk offers an unparalleled selection, reducing the need for customers to shop at multiple vendors. This vast inventory includes well-known brands like Esselte, Bantex, Leitz, and 3M.
• User-Friendly Reordering: The platform is equipped with solutions to make reordering common items like paper and writing tools “nem og hurtig” easy and quick, streamlining the process for frequent buyers.
• Dedicated Customer Service: The availability of “søde kundeservice medarbejdere” friendly customer service employees ready to assist with product inquiries or order issues, often providing same-day responses, indicates a strong focus on support.
• AAA Credit Rating: This rating signifies strong financial health and reliability, reassuring potential business partners and customers of Grafical.dk’s stability and trustworthiness.

Grafical.dk Pros & Cons

Understanding the strengths and potential areas for improvement of any online platform is crucial for making informed decisions.

Grafical.dk, with its established presence, offers several compelling advantages, alongside some minor considerations.

Pros:

• Competitive Pricing & Guarantees: The “Prisgaranti” and the “5% kundebonus” are significant financial incentives. For example, a business consistently purchasing office supplies could see substantial savings over time due to the 5% bonus alone. This is particularly attractive for bulk buyers or institutions.
• Vast Product Selection: With over 60,000 products ranging from basic office paper e.g., A4 Image Volume 80 gram – 5 pakker á 500 ark, priced from DKK 183.66 to specialized inventory solutions and hobby articles, Grafical.dk acts as a one-stop-shop. This breadth of choice saves customers time and effort in sourcing different items from various vendors.
• Efficient Logistics and Delivery: The promise of 1-3 business days delivery, with many items available for next-day delivery if ordered by 2 PM, is a major plus for businesses and individuals needing supplies quickly. The free delivery threshold DKK 599,- for private, DKK 749,- for business incl. VAT further enhances the value proposition.
• Transparent and Flexible Pricing: The option to toggle between prices exclusive and inclusive of VAT caters to both business customers with EAN numbers and private individuals, simplifying budgeting and accounting.
• Strong Customer Support: The emphasis on friendly and responsive customer service, with same-day answers for most inquiries, suggests a commitment to resolving issues promptly and efficiently.
• Established Reputation: Having been in operation since 1997 and holding an AAA credit rating, Grafical.dk demonstrates long-term stability and reliability, building trust with its customer base.
• User-Friendly Website: The organized categories, effective search function, and easy reordering features contribute to a smooth and efficient shopping experience.

Cons:

• Language Barrier for non-Danish speakers: The website is entirely in Danish. While many browsers offer translation services, this could still pose a minor inconvenience for international customers or those not fluent in Danish, potentially leading to misunderstandings regarding product details or policies.
• Reliance on External Translation: Automatic translations aren’t always perfect, and nuanced product descriptions or terms and conditions might lose their exact meaning, which could be critical for specific purchases.
• Limited International Shipping Details: While the site mentions shipping across Denmark, explicit details about international shipping capabilities or costs are not immediately apparent, which might limit its appeal to customers outside Denmark.

Grafical.dk Alternatives

While Grafical.dk offers a compelling package, exploring alternatives can provide a broader perspective for those seeking specific features, different product ranges, or local options.

Here are some potential alternatives that operate in similar spheres, focusing on office and household supplies, often with varying strengths.

• Lagerkompagniet.dk: This Danish competitor also focuses on office supplies and inventory solutions. They often emphasize bulk purchases and competitive pricing for businesses. While Grafical.dk has a broader “hobby” section, Lagerkompagniet might specialize more deeply in larger inventory items.
• Kontorland.dk: Another strong player in the Danish office supply market. Kontorland.dk is known for its wide selection, often including office furniture and technology alongside traditional supplies. Their delivery terms and pricing structures would be key comparison points.
• Office Depot / Staples International Presence: For customers seeking international brands or potentially a larger global presence, Office Depot or Staples might be considered. While their direct Danish presence varies, they offer vast online catalogs that can be shipped internationally, though shipping costs and times would differ significantly.
• Local Stationery Stores / Office Supply Shops: Depending on the specific needs, local physical stores can offer immediate access to products and personalized service. While they might not match the online stores’ vast selection or competitive bulk pricing, they can be ideal for urgent, small-quantity purchases or for those who prefer an in-person shopping experience.
• Specialized Retailers: For specific product categories, a specialized retailer might be an alternative. For instance, if the primary need is for specific types of art supplies, a dedicated art supply store might offer a deeper catalog in that niche than Grafical.dk’s general hobby section.
• Amazon Europe: While not a direct competitor in Denmark-specific office supplies, Amazon’s vast marketplace in Europe e.g., amazon.com, amazon.com can be an alternative for a wide range of products, including office supplies, with varying delivery times and shipping costs.

When evaluating alternatives, it’s essential to compare:

• Product Range: Does the alternative offer the specific items needed?
• Pricing and Discounts: Are their prices competitive, and do they offer loyalty programs or bulk discounts?
• Delivery Speed and Cost: How quickly can items be delivered, and what are the associated shipping fees, especially for larger orders?
• Customer Service: What is their reputation for support and problem resolution?
• User Experience: How easy is their website to navigate and place orders?

How to Cancel Grafical.dk Subscription

Based on the information available on Grafical.dk’s homepage and general e-commerce practices, the site primarily functions as a direct sales platform rather than a subscription-based service for its core products.

However, some common scenarios might lead to questions about cancellation or account management:

• Newsletter Subscription: Grafical.dk prominently features a newsletter signup “Tilmeld nyhedsbrev”. If a user wishes to stop receiving these marketing communications, the process is typically straightforward:
  • Locate Unsubscribe Link: Most newsletters, including those from Grafical.dk, will have an “unsubscribe” link at the bottom of the email. Clicking this link usually leads to a confirmation page or immediate unsubscription.
  • Contact Customer Service: If the unsubscribe link is not found or doesn’t work, customers can directly contact Grafical.dk’s customer service via email [email protected] or phone 9740 7644 to request removal from the mailing list.
• Customer Account: While not a “subscription” in the traditional sense, users create an account to facilitate purchases, track orders, and manage preferences. If a customer wishes to close their account, they would typically need to:
  • Log In and Check Account Settings: Some websites offer an option to close an account directly within the user’s profile settings.
  • Contact Customer Service: For account deletion, contacting customer service directly is often the most reliable method. They can guide the user through the process, which might involve verifying identity for security purposes.
• No Recurring Product Subscriptions: The website’s primary business model appears to be transactional buy-as-you-go for office, household, and hobby supplies. There is no explicit mention of recurring product subscriptions e.g., monthly delivery of printer ink or paper. Therefore, there isn’t a “Grafical.dk subscription” to cancel in that context. Any purchase is a one-time transaction unless explicitly reordered.

It’s always recommended to review the “Handelsbetingelser” Terms and Conditions on Grafical.dk for specific details regarding account management, data privacy, and any potential recurring services, although the homepage content doesn’t suggest such services for its main product lines.

How to Cancel Grafical.dk Free Trial

Based on the information available on the Grafical.dk homepage, there is no mention or indication of a “free trial” service being offered for any of their products or services.

The website primarily operates as a direct e-commerce platform for purchasing office supplies, household goods, inventory items, and hobby articles.

• Transactional Model: Grafical.dk’s business model is centered on direct sales of physical products. Customers browse, add items to their cart, and make a one-time purchase. There are no software services, premium content, or membership tiers that typically come with free trials.
• No Trial for Physical Goods: It is generally uncommon for retailers of physical office or household supplies to offer “free trials” of their products, as the products are tangible goods that are purchased and consumed.
• Customer Bonus vs. Trial: The “5% kundebonus” mentioned on the site is a loyalty program for existing customers, not a free trial. It’s a discount or credit applied to purchases, designed to incentivize repeat business rather than an introductory free period.
• Direct Purchase: When you add an item like “Printerpapir A4 Image Volume 80 gram” or “Engangshandsker” to your cart, you are making a direct purchase, not starting a trial.

Therefore, if you are looking to “cancel a Grafical.dk free trial,” it is highly probable that no such trial was initiated, as it is not a feature advertised or implied by their business model.

Any interaction would typically be a direct purchase or a subscription to their newsletter.

If there was any misunderstanding regarding a promotional offer, it would be best to contact Grafical.dk’s customer service directly to clarify.

Grafical.dk Pricing

Grafical.dk distinguishes itself with a clear and customer-friendly pricing structure, emphasizing low prices and additional benefits for all types of customers.

Their approach is designed to be competitive and transparent, making it easy for both businesses and private individuals to understand their costs.

• Competitive Pricing for All: Grafical.dk states, “Alle vores kunder køber til de samme lave priser – uanset om du er privatkunde, en virksomhed eller handler ind for en institution.” This means everyone gets access to their calculated lowest possible prices, benefiting from their “dygtige indkøbere og stor volumen” skilled buyers and large volume.
• VAT Clarity: A key feature is the ability to switch between “Priser ekskl. moms” Prices excl. VAT and “Priser inkl. moms” Prices incl. VAT. This is crucial for businesses needing to see net costs for accounting purposes and for private customers who pay the inclusive price.
  • Example Product Pricing:
    • Printerpapir A4 Image Volume 80 gram: From DKK 183.66 per pack DKK 146.93 excl. VAT. Original price DKK 249.00.
    • Håndklædeark Tork 471103 Xpress: DKK 327.20 per carton DKK 261.76 excl. VAT. Original price DKK 409.00.
    • Små mælk til kaffe, Minimælk 0,4 % fedt: From DKK 77.35 per carton DKK 61.88 excl. VAT. Original price DKK 91.00.
• 5% Customer Bonus: A significant pricing advantage is the “5% kundebonus” 5% customer bonus. While not explicitly detailed on the homepage whether this is a direct discount or a loyalty credit, it’s positioned as a clear benefit for customers, likely applied to subsequent purchases or as a rebate. This adds an extra layer of value for loyal customers.
• Price Guarantee: The “Prisgaranti” Price Guarantee suggests that Grafical.dk is confident in its competitive pricing and is willing to match or beat competitors’ prices under certain conditions, though the specifics would be in their terms and conditions.
• Shipping Costs and Free Delivery Thresholds:
  • Standard shipping starts from DKK 47,- DKK 59,- incl. VAT.
  • Free delivery is offered for orders over DKK 599,- DKK 749,- incl. VAT. This threshold is a common strategy to encourage larger orders, making the overall purchase more economical for customers.
• Cost Savings from Online Model: Grafical.dk attributes its low prices to its online-only operation, which avoids the overheads of physical stores such as rent, retail staff, and shop fitting. This efficiency is passed on to the customer in the form of lower prices.
• Bulk Purchase Advantages: While not explicitly a “bulk discount” feature, the general pricing structure and the option to buy items like printer paper in multi-packs suggest that larger quantities often lead to a lower per-unit cost, which is typical for office supply retailers.
• No Hidden Fees: The transparency in showing VAT-exclusive and inclusive prices upfront helps avoid any surprises regarding final costs.

In essence, Grafical.dk’s pricing strategy is built around affordability, transparency, and rewarding customer loyalty, aiming to be the go-to source for office and related supplies by offering competitive rates without compromising on product variety or service.

Grafical.dk vs. Competitors Office Supply Market in Denmark

When comparing Grafical.dk to its competitors in the Danish office supply market, several factors come into play, including product range, pricing strategy, delivery speed, and customer service.

Grafical.dk holds a strong position due to its extensive experience and established online presence, but other players offer distinct advantages.

Grafical.dk’s Strengths in Comparison:

• Vast Product Range: With over 60,000 items, Grafical.dk boasts one of the largest selections. This extensive inventory, which includes not only office supplies but also household and hobby articles, often surpasses the breadth of many specialized competitors. For instance, while a competitor might focus heavily on office furniture, Grafical.dk provides a holistic solution.
• Competitive Pricing & Customer Bonus: The “Prisgaranti” and “5% kundebonus” are powerful differentiators. Many competitors offer competitive prices, but few provide a consistent 5% bonus across all purchases, which can lead to significant savings for frequent buyers over time.
• Efficient Delivery: The 1-3 business day delivery, with next-day options for early orders, matches or even exceeds the speed of many competitors. This reliability is critical for businesses that depend on timely replenishment of supplies.
• Transparent Pricing VAT Toggle: The ability to easily switch between prices with and without VAT is a user-friendly feature that simplifies purchasing for both private and business customers, which some competitors might not offer as prominently.
• Long-Standing Reputation: Operating since 1997 and holding an AAA credit rating provides Grafical.dk with a level of trust and reliability that newer or smaller competitors might struggle to achieve.

Competitors and Their Differentiating Factors:

1. Kontorland.dk:
   • Focus: Often perceived as a strong all-rounder in office supplies, furniture, and IT equipment.
   • Differentiation: Kontorland sometimes offers more specialized IT solutions or office setup services, which might appeal to larger corporate clients needing integrated solutions beyond just consumables. Their pricing is competitive, but the customer bonus structure might differ.
2. Lagerkompagniet.dk:
   • Focus: Strong emphasis on warehouse and storage solutions, alongside general office supplies.
   • Differentiation: If a business’s primary need is for shelving, pallet racks, or heavy-duty industrial supplies, Lagerkompagniet might have a more specialized and potentially cheaper selection in that niche compared to Grafical.dk, which primarily focuses on general inventory items.
3. Local Stationery Stores e.g., Føtex, Bilka, small independent shops:
   • Focus: Immediate availability, personal service.
   • Differentiation: While Grafical.dk excels in online convenience and bulk pricing, local stores offer instant gratification and the ability to physically inspect products. However, their selection is typically much smaller, and prices are often higher due to physical overheads.
4. International Online Retailers e.g., via amazon.com, amazon.com:
   • Focus: Global brand access, diverse product range beyond office supplies.
   • Differentiation: These platforms can offer unique or specialized products not easily found in Denmark. However, they come with potential drawbacks like longer delivery times, higher international shipping costs, and less localized customer support.
5. Specialized Art/Hobby Stores:
   • Focus: Deep expertise and wider selection in specific hobby niches.
   • Differentiation: While Grafical.dk has a “Hobbyartikler” section, a dedicated art supply store might offer a broader range of paints, canvases, or craft materials, along with expert advice, though often at a higher price point.

Overall Comparison:

Grafical.dk stands out as a robust and reliable online platform for a broad spectrum of office, household, and hobby supplies.

Its combination of competitive pricing, a rewarding customer bonus, efficient logistics, and a vast product catalog makes it a strong contender in the Danish market.

While specialized competitors might offer deeper expertise in specific niches e.g., heavy industrial inventory or IT solutions, Grafical.dk’s strength lies in its comprehensive, user-friendly, and cost-effective one-stop-shop approach for the general consumer and business.

The long-standing reputation and clear pricing further solidify its position as a preferred choice for many.

Frequently Asked Questions

What is Grafical.dk?

Grafical.dk is a Danish online retailer specializing in a wide range of office supplies, household items, inventory solutions, and hobby articles.

They cater to both private customers and businesses, offering competitive prices and efficient delivery services.

What types of products does Grafical.dk sell?

Grafical.dk sells a vast array of products including printer paper, pens, notebooks, labels, calculators, tape, archiving solutions, cleaning supplies, disposable gloves, waste systems, office furniture, whiteboards, school furniture, warehouse inventory, paints, craft supplies, and much more, totaling over 60,000 items.

Does Grafical.dk offer a price guarantee?

Yes, Grafical.dk explicitly states a “Prisgaranti” Price Guarantee on their website, indicating their commitment to offering the lowest possible prices for their products.

Is there a customer loyalty program at Grafical.dk?

Yes, Grafical.dk offers a “5% kundebonus” 5% customer bonus for its customers, providing a benefit that incentivizes repeat purchases and loyalty.

How fast is Grafical.dk’s delivery?

Grafical.dk promises “Levering 1-3 hverdage” 1-3 business days delivery for most items.

For many in-stock products, if ordered before 2 PM, next-day delivery is possible.

Does Grafical.dk offer free shipping?

Yes, Grafical.dk offers free delivery for orders above DKK 599,- for private customers, DKK 749,- including VAT. Shipping costs apply for orders below this threshold.

Can I see prices with or without VAT on Grafical.dk?

Yes, Grafical.dk provides the option to switch between viewing prices “ekskl. moms” exclusive of VAT and “inkl.

Moms” inclusive of VAT, catering to both business and private customers. Grumpymule.co.uk Reviews

How can I contact Grafical.dk customer service?

You can contact Grafical.dk customer service via email at [email protected] or by phone at 9740 7644. Their opening hours are Monday-Thursday 8:00-16:00 and Friday 8:00-15:30.

Has Grafical.dk been in business for a long time?

Yes, Grafical.dk has extensive experience, having been involved in the sale of office equipment and supplies online since 1997.

Does Grafical.dk have a good credit rating?

Yes, Grafical.dk proudly displays an “AAA Kredit rating,” which signifies a very strong financial health and reliability.

Can businesses with an EAN number order from Grafical.dk?

Yes, Grafical.dk caters to businesses and institutions, allowing them to order using their EAN numbers, and provides prices both exclusive and inclusive of VAT for clarity.

What brands does Grafical.dk carry?

Grafical.dk carries a wide range of well-known brands, including Esselte, Bantex, Leitz, Nobo, Rexel, Sharpie, Dymo, 3M, Avery, and many more, due to their established supplier network.

Does Grafical.dk sell office furniture?

Yes, Grafical.dk offers a selection of office furniture as part of their “Inventar” Inventory category, alongside other inventory solutions for offices, schools, and workshops.

Can I buy hobby articles from Grafical.dk?

Yes, Grafical.dk has a dedicated “Hobbyartikler” Hobby Articles section where you can find items like cardboard, paper, jewelry parts, tools, paints, and gift wrapping supplies.

What if an item is out of stock on Grafical.dk?

If an item is in backorder, Grafical.dk will automatically send it to you once it’s back in stock without additional charges.

For special order items, delivery time is typically 1 to 2 weeks.

Is Grafical.dk located in a specific city?

Yes, Grafical.dk’s office and operations are located in Holstebro, in Midt- and Vestjylland, Denmark. Patrickgardner.com Reviews

Does Grafical.dk ship across all of Denmark?

Yes, Grafical.dk ships its products to customers all over Denmark, maintaining the same low shipping price regardless of location.

How easy is it to reorder products on Grafical.dk?

Grafical.dk has developed specific solutions on their webshop to make it easy and quick for customers to reorder frequently used items like paper and writing tools.

What is the advantage of buying office supplies online from Grafical.dk?

Buying online from Grafical.dk offers advantages such as lower prices due to reduced overhead costs no physical store rent or staff, 24/7 ordering convenience, and time savings from consolidating purchases.

Does Grafical.dk have an app for ordering?

The website text does not explicitly mention a dedicated mobile app, but it is optimized for online ordering, suggesting a responsive design for mobile browsing.