
Based on looking at the website, Yarddirect.com appears to be a legitimate online retailer specializing in roof windows, loft ladders, and related accessories.
It seems to cater to both trade professionals and homeowners, aiming to provide a seamless experience for purchasing and even finding installers for their products.
The site positions itself as a market leader in customer service, highlighting a strong commitment to accurate and graceful delivery.
Navigating the world of home improvement, especially when it involves significant structural elements like roof windows, requires a high degree of trust and reliable information.
This review aims to cut through the noise, providing a clear, data-driven look at what Yarddirect.com offers, how it stacks up against competitors, and what you should consider before making a purchase.
We’ll explore everything from their product range and pricing to their customer service claims, giving you the practical insights you need to make an informed decision.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Telecomsworld.com ReviewsYarddirect.com Review & First Look
Based on checking the website, Yarddirect.com presents itself as a dedicated online store for various roof window solutions, loft ladders, and associated accessories.
The initial impression is one of professionalism and specialization, a crucial factor when dealing with home improvement projects that demand precision and quality.
The site’s navigation is straightforward, categorizing products clearly into areas like “Pitched Roof Windows,” “Flat Roof Windows,” “Loft Ladders & Hatch,” and various “Window Accessories” and “Blinds.” This logical layout makes it easy for a potential customer to find specific items or browse related categories without feeling overwhelmed.
One of the standout features immediately apparent is their integration of an installer-finding service.
This isn’t something every online retailer in this niche offers.
The promise of connecting customers with “top-tier installers” who are “seasoned pros” is a significant value-add, addressing a common pain point for homeowners: finding reliable contractors.
They emphasize “quality craftsmanship, cost-effective solutions, and a friendly, down-to-earth approach,” which speaks to a focus on the complete customer experience beyond just product sales.
This holistic approach suggests they understand the end-to-end process of installing their products.
Furthermore, the website prominently displays a claim of “exceeding over 99% of our customers’ expectations” and maintaining a position as “the market leader for customer service” for the last five years.
While these are strong claims, they immediately set an expectation for high-quality support and reliable delivery. Btn-muenzen.de Reviews
For any online business, especially one dealing with relatively large and potentially fragile items like windows, efficient and accurate delivery is paramount.
The emphasis on “accurate and graceful delivery of every order” suggests they have robust logistics in place.
From a user’s perspective, the initial look at Yarddirect.com suggests a company striving for transparency, convenience, and customer satisfaction in a specialized market.
Yarddirect.com Features
Yarddirect.com isn’t just an e-commerce platform.
It integrates several features designed to enhance the customer experience, particularly for those undertaking roof window and loft ladder projects.
These features aim to simplify the purchasing process, provide comprehensive solutions, and build trust with their clientele.
- Extensive Product Catalog: The website boasts a wide array of products, categorized efficiently to aid navigation.
- Pitched Roof Windows: Includes well-known brands like VELUX and Keylite, offering various sizes, finishes, and opening mechanisms. This breadth ensures customers can find a window suitable for almost any roof pitch and aesthetic.
- Flat Roof Windows: Options for modern flat roof extensions, ensuring daylight access in contemporary architectural designs.
- Loft Ladders & Hatches: Features products from FAKRO and TB Davies, catering to different space requirements and usage frequencies, from occasional access to more regular entry.
- Accessories: A comprehensive selection of flashing kits, opening poles, and conversion kits, highlighting their understanding that a window is often part of a larger system.
- Blinds: A significant selection of VELUX and FAKRO blinds, offering light control, privacy, and aesthetic enhancements for their window range.
- Integrated Installer Network YARD Service: This is a standout feature that directly addresses a major challenge for customers.
- “Find a Roof Window Installer” Tool: Prominently featured, this service allows customers to locate “top-tier,” “seasoned pros” in their vicinity.
- Focus on Quality and Cost-Effectiveness: The platform emphasizes that these installers offer “quality craftsmanship” and “cost-effective solutions,” which are critical considerations for any home improvement budget.
- Seamless Project Completion: By connecting product sales with installation services, Yarddirect.com aims to provide a more complete, less fragmented solution for homeowners and trade professionals.
- Commitment to Customer Service: While not a “feature” in the traditional sense, their explicit claims regarding customer service are a core part of their offering.
- “99% Customer Expectation Exceeded”: This bold claim, if accurate, points to a highly responsive and effective customer support system.
- “Market Leader for Customer Service for 5 Years”: Such longevity in maintaining a high standard suggests consistent positive interactions and problem-solving capabilities.
- Focus on “Accurate and Graceful Delivery”: This indicates a strong logistical backbone aimed at minimizing issues related to shipping and handling of delicate products.
These features collectively aim to position Yarddirect.com not just as a seller, but as a comprehensive partner in roof window and loft access projects, simplifying the process from product selection to installation.
Yarddirect.com Pros & Cons
When evaluating an online retailer like Yarddirect.com, it’s crucial to weigh its strengths against any potential drawbacks.
This balanced perspective helps potential customers make informed decisions.
Pros:
- Specialized Product Range: Unlike general hardware stores, Yarddirect.com focuses exclusively on roof windows, loft ladders, and related accessories. This specialization often translates to deeper product knowledge, a more curated selection, and better support for these specific items.
- Depth of Inventory: They carry major brands like VELUX, FAKRO, Keylite, and ATLAS, offering a wide variety of models, sizes, and opening mechanisms within these categories. For example, for VELUX alone, a customer might find various types of pitched roof windows e.g., GGL, GGU, GPL, GPU in different sizes, finishes, and glazing options.
- Niche Expertise: Their entire operation is geared towards this specific product set, which implies a better understanding of technical specifications, compatibility, and installation requirements.
- Integrated Installer Network: This is a significant competitive advantage. For many customers, purchasing a roof window is only half the battle. finding a reliable, skilled installer is the other.
- Convenience: The “Find a Roof Window Installer” tool streamlines the process, potentially saving customers significant time and effort in searching for qualified professionals.
- Quality Assurance Claimed: By vetting and partnering with “top-tier” and “seasoned pros,” Yarddirect.com aims to ensure that the installation quality matches the product quality, reducing potential issues down the line. This could lead to a higher overall satisfaction rate for customers completing their projects.
- Strong Customer Service Claims: The website prominently highlights its commitment to customer satisfaction, claiming to exceed “99% of our customers’ expectations” and maintaining market leadership in service for five years.
- Implied Reliability: Such claims suggest a robust support system, responsive communication, and efficient problem resolution, which are critical for high-value purchases.
- User-Friendly Website Design: The site appears clean, well-organized, and easy to navigate. Clear categories, search functions, and product filters enhance the shopping experience.
- Product Information: Each product listing appears to provide sufficient detail, often including technical specifications, dimensions, and compatibility notes, which are crucial for specialized items.
Cons:
- Limited Product Scope: While specialization is a strength, it also means Yarddirect.com isn’t a one-stop shop for all home improvement needs. If a customer needs other building materials, they’ll have to go elsewhere.
- No Ancillary Building Materials: They don’t offer general roofing materials, insulation, plasterboard, or other items typically required for a larger construction or renovation project. This might necessitate multiple suppliers for a comprehensive project.
- Reliance on Third-Party Installers: While the installer network is a pro, it also means Yarddirect.com doesn’t directly employ the installers.
- Potential for Discrepancy: The quality of the installation service, while vetted, could still vary between individual installers. Any issues with the installation itself would fall under the installer’s responsibility, not directly Yarddirect.com’s, though their referral service aims to mitigate this.
- Geographical Limitations: The availability of installers through their network will be dependent on geographical coverage. Customers in very rural or less populated areas might find fewer options or no options at all.
- Claims Need Independent Verification: While the customer service claims 99% satisfaction, 5-year market leader are impressive, they are self-reported.
- Lack of Public Review Aggregation: The website doesn’t immediately display aggregated third-party reviews e.g., Trustpilot scores with direct links, which would provide more transparent, independent validation of their customer service claims. Potential customers might need to search external review sites to verify these assertions.
- Subjectivity of “Graceful Delivery”: While they aim for this, the actual experience can vary based on the specific courier and handling during transit.
- Pricing Transparency Potential Question: While the website will display product prices, it’s not immediately clear how their pricing compares across the board without doing direct comparisons with other retailers. This is a common aspect of online retail, but for high-value items, competitive pricing is a significant factor.
In summary, Yarddirect.com seems to excel in its niche, offering a focused product range and valuable additional services like installer connections. Yardmax.com Reviews
However, potential customers should be aware of its limited product scope and the need for independent verification of its strong customer service claims.
Yarddirect.com Alternatives
For those exploring options beyond Yarddirect.com, the market for roof windows, skylights, and loft access solutions offers several reputable alternatives.
These range from other specialized online retailers to large general home improvement stores and even direct-from-manufacturer channels.
Each has its own strengths, whether it’s broader inventory, different pricing structures, or a specific focus.
- Velux Commercial or local Velux distributors:
- Focus: Velux is arguably the most recognized brand in roof windows globally. Purchasing directly from their commercial channels or through authorized distributors often ensures access to their full product range, including less common sizes or custom solutions.
- Pros: Direct access to manufacturer warranties, extensive technical support, and often a network of certified installers. They also offer training for installers.
- Cons: Can sometimes be pricier than third-party retailers, and online direct purchasing might be less streamlined for individual homeowners compared to a dedicated e-commerce site.
- Target Audience: Large contractors, architects, and homeowners seeking brand-specific expertise.
- Keylite Roof Windows or their distributors:
- Focus: Another major player in the roof window market, Keylite offers a wide array of pitched and flat roof windows, as well as loft ladders.
- Pros: Known for innovative features and ease of installation for tradespeople, often offering competitive pricing. They also have a strong distribution network.
- Cons: Similar to Velux, direct purchasing might not be as intuitive for individual consumers compared to a dedicated retail site.
- Target Audience: Building professionals and homeowners looking for a strong alternative to Velux.
- Fakro or their distribution network:
- Focus: Fakro is a global manufacturer of roof windows and loft ladders, known for their focus on energy efficiency and security.
- Pros: Comprehensive range of products, good reputation for quality and technical support. Often seen as a strong competitor to Velux.
- Cons: Availability might vary depending on region, and direct purchasing may require navigating their commercial channels.
- Target Audience: Customers prioritizing energy performance and security in their roof window choices.
- Online Building Material Suppliers e.g., Wickes, Travis Perkins – UK examples. Home Depot, Lowe’s – US equivalents:
- Focus: Large general builders’ merchants or home improvement retailers that stock a wide range of building materials, including roof windows and loft ladders from various manufacturers.
- Pros: One-stop shop for multiple project needs, often have physical stores for in-person viewing or pickup, and competitive pricing on popular models due to bulk purchasing. Some may offer their own delivery services.
- Cons: Product selection might not be as specialized or extensive as a dedicated roof window retailer. Staff might have less in-depth knowledge of specific roof window technicalities. The quality of installation advice can vary.
- Target Audience: DIY enthusiasts, small-to-medium contractors, and homeowners buying other building materials.
- Specialized Independent Builders’ Merchants:
- Focus: Local or regional independent suppliers who often have strong relationships with specific manufacturers and can provide personalized service.
- Pros: Highly knowledgeable staff, ability to source specific or unusual items, often offer credit accounts for trade, and strong local delivery options. May provide more bespoke advice.
- Cons: Limited geographical reach, potentially higher prices for some items compared to large online retailers, and less emphasis on e-commerce convenience.
- Target Audience: Local builders, architects, and homeowners who prefer personalized service and local expertise.
When choosing an alternative, consider factors like the specific brand and model you need, your budget, the urgency of your project, and whether you require installation services or are handling it yourself.
Reviewing customer feedback and checking product specifications across multiple platforms is always a wise approach.
How to Cancel Yarddirect.com Subscription
The website text provided does not indicate that Yarddirect.com operates on a subscription model for its products or services.
Based on the available information, it functions as a standard e-commerce platform where customers make one-time purchases of roof windows, loft ladders, and related accessories.
Therefore, the concept of “canceling a subscription” to Yarddirect.com does not apply.
You simply purchase the items you need as and when required. Expresswater.com Reviews
If you are referring to cancelling an order that you have placed on Yarddirect.com, the process would typically involve:
- Checking their Returns/Cancellation Policy: Most e-commerce sites have a dedicated section detailing their policy on order cancellations, returns, and refunds. This policy would specify timelines e.g., within X hours of placing the order, conditions e.g., if the item has not yet shipped, and procedures.
- Contacting Customer Service: The most direct way to cancel an order is usually to contact Yarddirect.com’s customer service team immediately.
- Look for a “Contact Us” page, which typically provides phone numbers, email addresses, or a contact form.
- Be prepared to provide your order number and the reason for cancellation.
- Prompt action is crucial, especially for large items like windows, as they may begin processing for shipment quickly.
Since the provided text mentions “Our office will be closed from May 23rd at 17:00 until Tuesday the 27th of May at 08:30 for the bank holiday weekend,” this suggests direct customer service interaction phone/email is their primary method for support during business hours.
In summary, there is no “subscription” to cancel with Yarddirect.com.
If you need to cancel a product order, refer to their specific cancellation policy and contact their customer support promptly.
How to Cancel Yarddirect.com Free Trial
Similar to the “subscription” query, the provided text from Yarddirect.com’s homepage does not suggest that the company offers any “free trials” for its products or services.
Yarddirect.com appears to operate solely as a retail platform for selling physical goods like roof windows, loft ladders, and accessories.
There’s no indication of digital services, software, or premium features that would typically come with a free trial period.
Therefore, the concept of “canceling a free trial” for Yarddirect.com does not apply, as they do not offer such a service. Customers purchase products outright.
If you have a different understanding or encountered information elsewhere suggesting a trial, it would be important to verify that information directly with Yarddirect.com’s customer service, as it contradicts the typical business model for this type of retailer.
Yarddirect.com Pricing
Understanding the pricing structure on Yarddirect.com involves looking at how product costs are presented and what factors might influence the final price for a customer. Iship.me Reviews
Based on the provided homepage text, Yarddirect.com operates as a direct online retailer, meaning they list prices for individual products.
- Product-Specific Pricing: Each item on the website, such as a VELUX pitched roof window, a FAKRO loft ladder, or a specific flashing kit, will have its own listed price. These prices are typically displayed clearly on the product pages.
- Brand and Model Variation: Prices will vary significantly based on the brand e.g., VELUX, Keylite, FAKRO, the specific model of the window or ladder, its size, material e.g., timber, uPVC, glazing type e.g., double-glazed, triple-glazed, obscure, and any special features e.g., electric operation, rain sensors. For instance, a standard manual VELUX GGL pine centre-pivot roof window in a common size might range from £250-£400, whereas an electric, triple-glazed VELUX INTEGRA window of the same size could easily exceed £700-£1000+.
- Accessory Pricing: Accessories like flashing kits essential for weatherproofing around the window, blinds, and opening poles are priced separately and must be added to the total cost. A basic flashing kit might be £50-£150, while a VELUX blackout blind could range from £80-£200+ depending on size and type.
- Shipping Costs: While not explicitly detailed in the homepage text, all online retailers of physical goods, especially large or heavy items like windows, will have a shipping policy.
- Variable Rates: Shipping costs typically depend on the size and weight of the order, the delivery address postcode, and the chosen delivery speed. Some retailers offer free shipping above a certain order value, while others charge a flat rate or a calculated rate. For items like roof windows, specialist courier services are often used, which can impact shipping fees. Expect shipping costs to be a notable addition to the product price, potentially ranging from £20-£100+ depending on order size and location.
- Trade vs. Homeowner Pricing: The website mentions serving both “trade professionals and homeowners.” While it doesn’t explicitly state different pricing tiers on the homepage, it’s common for building material suppliers to offer trade accounts with potential discounts or bulk pricing incentives.
- Bulk Discounts: Larger orders from trade professionals e.g., purchasing multiple windows for a development might qualify for negotiated discounts, although this would likely be handled offline or through a specific trade account portal.
- No Subscription or Trial Fees: As previously noted, Yarddirect.com does not appear to have any recurring subscription fees or trial periods, meaning the pricing is upfront per product.
- Installer Service Costs Separate: The “Find a Roof Window Installer” service connects customers with third-party professionals. The cost of installation will be separate from the product purchase on Yarddirect.com and will be negotiated directly with the chosen installer. Installation costs can vary widely based on the complexity of the job, the type of roof, access, and the installer’s local rates, typically ranging from £250-£600+ per window.
To get an accurate price, customers would need to add desired products to their basket and proceed to the checkout stage to see the total including shipping.
It’s always advisable to compare prices for specific models across multiple retailers to ensure competitive pricing, especially for high-value items like roof windows.
Yarddirect.com vs. Competitors
When evaluating Yarddirect.com, it’s useful to compare it against its key competitors in the roof window and loft access market.
The primary competitors fall into a few categories: direct brand manufacturers like VELUX, Keylite, FAKRO, large general building material suppliers, and other specialized online retailers.
Yarddirect.com’s Core Strengths as per website claims:
- Specialized Focus: Dedicated purely to roof windows, loft ladders, and accessories. This allows for deep product knowledge and a curated selection.
- Integrated Installer Network: A significant differentiator, connecting customers with vetted professionals for installation. This addresses a major pain point.
- Strong Customer Service Claims: Emphasis on high satisfaction rates and market leadership in service.
How Yarddirect.com Stacks Up Against:
-
Direct Brand Manufacturers e.g., VELUX, Keylite, FAKRO – purchasing direct or via their official distributor network:
- Product Range: Manufacturers offer their entire product lines, including very niche or custom options. Yarddirect.com carries a strong selection of popular models from these brands but might not have every single SKU.
- Technical Support: Manufacturers typically offer unparalleled technical support directly from their experts. Yarddirect.com would offer customer service specific to their retail process, but might refer highly technical product questions to the manufacturer.
- Pricing: Manufacturer direct pricing can sometimes be higher, but they also offer extensive warranty support. Yarddirect.com aims for competitive retail pricing.
- Installation: Manufacturers often have certified installer programs, similar to Yarddirect.com’s YARD service, but the manufacturer’s program might be more extensive or directly tied to their product training.
- Verdict: For highly specialized needs or direct manufacturer warranties, going direct might be preferred. For convenience and a broader multi-brand selection, Yarddirect.com holds an advantage.
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Large General Building Material Suppliers e.g., Wickes, Home Depot, Lowe’s, Travis Perkins:
- Product Range: These retailers offer a much broader array of building materials, making them a one-stop shop for comprehensive projects. However, their roof window selection might be limited to common sizes and popular brands, with less depth in accessories or niche products.
- Pricing: Often competitive on popular models due to bulk purchasing. May have sales or loyalty programs.
- Customer Service: Varies widely by store/branch. Less specialized knowledge for roof windows compared to Yarddirect.com.
- Installation Support: Some may offer their own installation services or partner with local contractors, but it’s rarely as specialized or integrated as Yarddirect.com’s dedicated YARD service.
- Convenience: Physical stores allow for in-person viewing and immediate pickup.
- Verdict: Good for general building needs or if you prefer in-store shopping. Yarddirect.com wins on specialization and integrated installation support for roof windows.
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Other Specialized Online Roof Window Retailers:
- Product Range: Many online competitors will offer similar brands VELUX, Keylite, FAKRO and product depths. Differentiation comes from specific stock levels, pricing, and unique value-adds.
- Pricing: This is often the most competitive battleground. Customers should always compare specific model prices, including shipping, across multiple specialized sites.
- Customer Service: Varies by retailer. Some may have dedicated phone lines, live chat, or strong online review profiles. Yarddirect.com’s strong self-proclaimed customer service is a point of comparison.
- Installer Network: This is where Yarddirect.com differentiates itself significantly. While some competitors might list general advice for finding installers, few seem to offer a dedicated, vetted network like YARD. This feature adds substantial value.
- Website Experience: General usability, product filters, and detailed product information can vary.
- Verdict: Yarddirect.com’s integrated installer network is a clear advantage over many online-only competitors who just sell products. However, price comparison is always critical.
In essence, Yarddirect.com carves out a strong position by combining a specialized product focus with a unique, integrated installation service.
This makes it particularly appealing for customers who value convenience and a more complete solution for their roof window projects, beyond just purchasing the product itself. Yucharge.co.uk Reviews
For those whose primary concern is the absolute lowest price or who need a broader range of general building materials, other options might be more suitable.
Frequently Asked Questions
Is Yarddirect.com a legitimate website?
Yes, based on the provided homepage text, Yarddirect.com appears to be a legitimate online retailer specializing in roof windows, loft ladders, and related accessories, catering to both trade professionals and homeowners.
What products does Yarddirect.com sell?
Yarddirect.com sells a range of products including pitched roof windows VELUX, Keylite, flat roof windows, roof domes, smoke vent roof lanterns, loft ladders Keylite, FAKRO, TB Davies, window accessories, roof window blinds VELUX, FAKRO, and flashing kits.
Does Yarddirect.com offer installation services?
Yarddirect.com offers a service called “YARD” to help customers find “top-tier installers” for roof windows near them.
They do not directly employ the installers but connect you with vetted professionals.
What brands of roof windows does Yarddirect.com carry?
Yarddirect.com carries prominent brands such as VELUX, Keylite, FAKRO, ATLAS for roof lanterns, and TB Davies for loft ladders.
Does Yarddirect.com offer free shipping?
The provided homepage text does not explicitly state whether Yarddirect.com offers free shipping.
Shipping policies usually depend on order value, size, and delivery location and would be detailed during the checkout process or in their terms and conditions.
How does Yarddirect.com claim to stand out in customer service?
Yarddirect.com claims to have built a level of trust exceeding over 99% of their customers’ expectations and states they have maintained their position as the market leader for customer service for the last 5 years.
Can I buy roof window accessories on Yarddirect.com?
Yes, Yarddirect.com sells various roof window accessories including VELUX Conversion Kits, VELUX Opening Poles, general roof window accessories, and flashing kits from VELUX, Keylite, and FAKRO. Crewclothing.co.uk Reviews
Are the installers found through Yarddirect.com directly employed by them?
No, the installers found through the YARD service are described as “seasoned pros” who are vetted by Yarddirect.com, but they are not directly employed by Yarddirect.com.
You would arrange installation directly with the chosen professional.
What types of loft ladders are available on Yarddirect.com?
Yarddirect.com offers loft ladders from brands such as Keylite, FAKRO, and TB Davies Budget option.
Does Yarddirect.com have a physical store?
The provided information indicates Yarddirect.com is an online retailer, and it mentions an office closing for a bank holiday, suggesting a physical office presence, but not necessarily a retail storefront open to the public for browsing products.
How quickly does Yarddirect.com process orders?
The website states their aim is to “provide an accurate and graceful delivery of every order,” suggesting an efficient processing system, though specific timelines for dispatch are not detailed on the homepage.
Can trade professionals use Yarddirect.com?
Yes, Yarddirect.com explicitly states they serve “both trade professionals and homeowners,” suggesting they are equipped to handle orders from businesses.
What kind of flat roof windows are available?
Yarddirect.com offers various flat roof windows, roof domes, and smoke vent roof lanterns, including brands like Korniche, ATLAS, and Keylite for roof lanterns.
How do I contact Yarddirect.com customer service?
While specific contact details aren’t on the homepage text provided, reputable online retailers typically offer contact options like phone, email, or a contact form, usually found on a “Contact Us” page.
The text mentions office closing hours, implying phone or email support during business hours.
Is there a warranty on products purchased from Yarddirect.com?
While not explicitly stated on the homepage text, products sold by legitimate retailers usually come with manufacturer warranties. Taxi2spain.com Reviews
It would be important to check the product pages or their terms and conditions for warranty information.
Does Yarddirect.com offer financing options for purchases?
The provided text does not mention any financing options, instalment plans, or credit facilities. Purchases appear to be standard upfront payments.
How long has Yarddirect.com been in business, according to their claims?
Yarddirect.com claims to have maintained its position as the market leader for customer service for the last 5 years, suggesting they have been operating for at least that long.
Are there reviews for Yarddirect.com available on the website?
The provided homepage text highlights their self-reported customer satisfaction rate “exceeding over 99%”, but it doesn’t show immediate links to external review platforms or aggregate customer testimonials directly on the homepage.
What should I do if I need to return a product to Yarddirect.com?
You would need to consult Yarddirect.com’s specific returns policy, typically found in their terms and conditions or a dedicated returns page, which would outline the process, conditions, and timelines for product returns.
Does Yarddirect.com sell custom-sized roof windows?
The homepage text does not explicitly mention custom-sized roof windows.
Their selection appears to be from standard offerings of the brands they stock.
For custom requirements, it would be best to contact their customer service or the specific manufacturer directly.
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