Based on checking the website, Nuovolaw.co.uk appears to be a claims management company that connects tenants with legal assistance for housing disrepair issues.

While the service itself aims to help people in difficult housing situations, it’s important to approach such services with a clear understanding of their operational model.

In our faith, honesty, transparency, and fairness are paramount in all dealings.

Services that involve conditional fees and the potential for deductions from compensation, even if legally permissible in the broader sense, require careful consideration to ensure they align with principles of justice and avoiding undue financial burden.

It’s always beneficial to explore all available avenues, including direct recourse through established ombudsman services, before engaging with third-party claims management companies, to ensure the most straightforward and least burdensome path to justice.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Nuovolaw.co.uk Review & First Look

Nuovolaw.co.uk, operating under the name “Tenants Advice,” positions itself as a crucial resource for tenants in the UK struggling with unsuitable housing conditions.

A first glance at their website reveals a clear, empathetic tone, focusing on alleviating tenant suffering.

Their primary offering revolves around connecting individuals with legal support to compel landlords to carry out necessary repairs and potentially claim compensation for damages and inconvenience.

How Nuovolaw.co.uk Positions Itself

The website emphasizes a commitment to helping tenants who have reported issues to their landlords without a satisfactory response.

They highlight common disrepair problems such as damp, mold, leaks, pest infestations, and faulty heating systems, which resonate with common housing complaints across the UK.

Their messaging strongly suggests that tenants do not need to “suffer in silence” and are “legally entitled to seek legal advice.”

Initial Impressions of Service Clarity

From an initial review, Nuovolaw.co.uk clearly states that they are a claims management company.

This distinction is vital because it means they are not a law firm directly providing legal advice but rather facilitate access to solicitors.

They are transparent about the “no win, no fee” agreement, also known as a Conditional Fee Agreement CFA, which aims to reduce the financial risk for tenants seeking justice.

However, the details regarding the deduction of 25% plus VAT from any awarded compensation by their panel solicitors are crucial for prospective clients to understand fully. Tohapi.fr Reviews

Statistics and Scope of Assistance

Nuovolaw.co.uk proudly states that their telephone helpline advised over 56,700 households in 2024. This statistic, if accurate, suggests a significant reach and a high volume of inquiries, indicating a substantial demand for their services. They also highlight their commitment to varied experiences and complex needs, offering advice in braille, via text/WhatsApp for the hard of hearing, and in multiple languages, demonstrating an effort towards inclusivity.

Nuovolaw.co.uk Cons

While Nuovolaw.co.uk aims to assist tenants, it’s essential to consider potential drawbacks and complexities inherent in engaging with a claims management company, particularly from a perspective rooted in fairness and avoiding unnecessary financial entanglements.

The “No Win, No Fee” Nuance

Deduction from Compensation: While seemingly risk-free, the “no win, no fee” agreement through Nuovolaw.co.uk’s panel solicitors involves a 25% deduction plus VAT from any compensation awarded. For instance, if a tenant is awarded £4,000 in compensation, the solicitor would deduct £1,000 plus an additional 20% VAT £200, leaving the tenant with £2,800. This significantly reduces the final amount the tenant receives, which could be a substantial sum, especially for individuals already in vulnerable situations.
Legal Fees Post-Cancellation: There’s a 14-day “cooling off” period for cancellation without cost. However, after this period, cancelling the Conditional Fee Agreement CFA may incur legal fees. This stipulation can place a financial burden on individuals who might change their minds or find alternative solutions after the initial period.

Potential for Delayed Resolution

While Nuovolaw.co.uk states that claims are “generally settled within a matter of months,” the actual timeline can vary significantly.

Legal processes, especially those involving housing disrepair, can be protracted due to:

Landlord responsiveness: Uncooperative landlords can intentionally delay repairs or legal proceedings.
Court backlogs: The UK legal system can experience significant delays, particularly in civil cases.
Complexity of cases: Each housing disrepair case is unique, and some might require extensive evidence gathering, multiple surveys, and expert witness testimonies, all of which extend the timeline.

Limited Control Over the Process

Engaging a claims management company means an intermediary is involved in the legal process.

While Nuovolaw.co.uk claims to “remove any stress from the process,” tenants might experience:

Less direct communication: Communication often flows through the claims company to the solicitor and back, which can add an extra layer and potentially slow down responses.
Reliance on appointed solicitors: Tenants do not get to choose their solicitor from an open market but are referred to a solicitor from Nuovolaw.co.uk’s panel. This might limit their options if they have a preferred legal firm or require very specific expertise not readily available within the panel.

Nuovolaw.co.uk Alternatives

For tenants facing housing disrepair, exploring direct and less financially burdensome alternatives is often advisable.

These options prioritize empowerment and direct engagement, aligning with principles of self-reliance and managing one’s affairs directly where possible.

Housing Ombudsman Service

Direct Resolution: The Housing Ombudsman Service is an impartial service that resolves disputes between tenants and landlords specifically social landlords and some private landlords who are members. It is designed to be free for the tenant.
Process: Tenants must first exhaust their landlord’s internal complaints procedure. If the issue remains unresolved, they can then escalate it to the Housing Ombudsman.
Scope: The Ombudsman can make decisions that are binding on the landlord, including ordering repairs, compensation, and apologies.
Benefit: This is often the most direct and cost-effective route, as there are no fees or deductions from any compensation awarded.

Local Authority Environmental Health Department

Enforcement Powers: Local councils have Environmental Health departments with legal powers to investigate housing conditions in both social and private rented properties.
Intervention: If a property is deemed unsafe or unhealthy e.g., due to severe damp, structural issues, or pest infestations, the Environmental Health officer can serve enforcement notices on landlords, compelling them to carry out repairs.
Benefit: This is a free service for tenants and can be very effective in cases where landlords are unresponsive, as it involves official legal enforcement.

Citizens Advice Bureau CAB

Free Impartial Advice: Citizens Advice offers free, confidential, and impartial advice on a wide range of issues, including housing rights and disrepair.
Guidance and Support: They can help tenants understand their rights, draft letters to landlords, and guide them through the process of making a complaint or seeking legal action. They can also signpost to other relevant services.
Benefit: CAB provides invaluable support and information without any charge, empowering tenants to handle issues themselves or find suitable low-cost legal aid.

Direct Legal Aid or Pro Bono Services

Direct Solicitor Engagement: Tenants can directly seek legal advice from solicitors specializing in housing law. Some firms offer an initial free consultation.
Legal Aid: For individuals on low incomes or receiving certain benefits, Legal Aid may be available for housing disrepair cases. This can cover some or all legal costs.
Pro Bono: Some solicitors offer pro bono free legal services for individuals who cannot afford legal representation and meet specific criteria.
Benefit: While not always free, direct engagement with a solicitor or through legal aid can ensure tenants retain full control over their case and any compensation.

Negotiating Directly with the Landlord

First Step: Before escalating, always ensure you have formally reported the issues to your landlord in writing email or registered letter and given them a reasonable timeframe to respond.
Documentation: Keep detailed records of all communication, photos, and any expenses incurred due to the disrepair. This documentation is vital regardless of the route taken.
Benefit: Sometimes, a clear, well-documented letter outlining legal obligations can prompt a landlord to act without needing further intervention, preserving the tenant-landlord relationship if possible.

How to Cancel Nuovolaw.co.uk Subscription

While Nuovolaw.co.uk doesn’t offer a typical “subscription” in the sense of a recurring payment for access, they do operate under a Conditional Fee Agreement CFA, which is a legally binding contract.

Cancelling this agreement, especially after the initial cooling-off period, can have implications. Alainntours.com Reviews

Understanding the “Subscription” Analogy

It’s crucial to understand that Nuovolaw.co.uk refers to a “no win, no fee” agreement, not a recurring subscription.

Once you sign the CFA with their panel solicitor, you are effectively engaging in a legal service contract.

The 14-Day Cooling-Off Period

Right to Cancel: Nuovolaw.co.uk explicitly states, “After signing the CFA, there is a 14 day “cooling off” period during which the client may cancel at no cost.”
Action Required: To cancel within this period, you would typically need to send a clear written notice of cancellation to both Nuovolaw.co.uk or Tenants Advice and the panel solicitor they referred you to. It’s advisable to send this via recorded delivery or email with a read receipt to ensure you have proof of cancellation.

Cancelling After the Cooling-Off Period

Potential for Legal Fees: The website warns, “After this ’14 Day Cooling off’ period, any cancellation may incur legal fees, this is something that your panel solicitor would be able to advise you on.”
Reasons for Fees: These fees typically arise if the solicitor has already performed work on your case e.g., gathered evidence, sent letters, engaged with the landlord’s representatives. The CFA usually outlines the terms under which fees become payable if the client terminates the agreement prematurely without just cause.
Steps to Take:
1. Contact Your Solicitor Immediately: If you wish to cancel after the cooling-off period, the very first step is to contact the panel solicitor assigned to your case directly. They are the primary party with whom you have the CFA.
2. Request Information on Costs: Ask for a clear breakdown of any potential fees that would be incurred for cancelling at that stage.
3. Consider Your Options: Before proceeding, weigh the potential cancellation fees against the benefits of continuing with the claim or pursuing an alternative route. Sometimes, the cancellation fees might be substantial, making it less advantageous to withdraw.

Important Documentation

Keep Records: Always retain copies of any agreements, correspondence, and notices of cancellation. This includes the signed CFA, emails, and postal receipts.
Understand Terms: Read the Conditional Fee Agreement very carefully before signing, paying particular attention to the clauses on termination and costs.

How to Cancel Nuovolaw.co.uk Free Trial

Nuovolaw.co.uk does not offer a “free trial” in the typical sense.

Their service model is based on providing initial advice and then facilitating a “no win, no fee” agreement with a panel solicitor.

Therefore, the concept of cancelling a free trial, as one might with a software service, does not apply.

Understanding Nuovolaw.co.uk’s Service Engagement

Initial Inquiry/Advice: When you contact Nuovolaw.co.uk Tenants Advice, whether via their helpline or by requesting a callback, you are engaging in an initial consultation or inquiry. This stage is free of charge and does not commit you to any legal agreement.
Referral to Solicitor: If, after this initial discussion, your case is deemed viable, Nuovolaw.co.uk refers you to one of their panel solicitors. It is with this solicitor that you would then enter into a Conditional Fee Agreement CFA.
No Upfront Cost, Not a Trial: The “no win, no fee” aspect means you don’t pay upfront fees to the solicitor or to Nuovolaw.co.uk for their referral service. However, this isn’t a “trial” but rather a specific payment structure for legal services, where fees are contingent on success.

What “Cancelling” Means in This Context

Before Signing CFA: If you have only spoken to Nuovolaw.co.uk and have not yet signed a Conditional Fee Agreement with a solicitor, there is nothing to “cancel.” You are simply choosing not to proceed with their referral or the legal action. No costs would be incurred at this stage.
After Signing CFA: As discussed in the “How to Cancel Nuovolaw.co.uk Subscription” section, once you sign the CFA with the panel solicitor, you are bound by that legal contract. The cancellation terms, including the 14-day cooling-off period and potential fees for later cancellation, apply from that point onwards.

In essence, Nuovolaw.co.uk provides a free initial assessment and referral.

The “free” aspect is that you don’t pay them directly for their referral service, and the solicitor only gets paid if the case is successful from the compensation or the landlord. There isn’t a trial period that needs to be cancelled to avoid future charges, but rather a contractual agreement that needs to be understood and adhered to if you decide to proceed with legal action through their referred solicitors.

Nuovolaw.co.uk Pricing

Nuovolaw.co.uk’s pricing model is structured around a “no win, no fee” agreement, meaning clients generally do not pay upfront fees.

However, it’s crucial to understand how costs are handled upon a successful claim.

This model, while designed to make legal action accessible, does involve a percentage deduction from any compensation awarded. E2key.com Reviews

No Upfront Costs

Nuovolaw.co.uk’s Service: The website explicitly states, “We do not charge you a fee for our service, and you do not pay us any fee at any point for our service. If your claim is successful, we will be paid a fee for referring your claim to one of our panel Solicitor/Lawyer.” This means their revenue comes from the solicitors they refer cases to, upon successful claim outcomes.
Solicitor’s Service CFA: The panel solicitors operate on a Conditional Fee Agreement CFA, commonly known as “no win, no fee.” This implies that “the lawyer representing you in the case will not take any payment until the end of the case.” Furthermore, “In the event of a loss, the lawyer will take no fee and there will be no cost to the client at all.”

Costs Upon Successful Claim

Deduction from Compensation: If a case is successful, the panel solicitor will deduct a percentage from the compensation awarded. Nuovolaw.co.uk clearly states, “Our Panel of Solicitors will deduct 25% of any compensation awarded plus VAT.“
- Example: If a tenant is awarded £10,000 in compensation, the solicitor would deduct 25% £2,500 plus VAT on that amount 20% of £2,500 = £500. The total deduction would be £3,000, leaving the tenant with £7,000.
Landlord Pays Legal Fees in some cases: The website also notes, “If your case is successful, then the legal fees will be paid for by the client’s housing association or council.” This refers to the core legal costs disbursements, court fees, solicitor’s time costs, which are generally recovered from the losing party the landlord in successful housing disrepair claims. However, the 25% + VAT deduction from the client’s compensation is separate from these recovered costs and is known as a “success fee” and/or covering aspects not recoverable from the opponent.

Summary of Pricing Structure

No direct cost to client for Nuovolaw.co.uk’s referral.
No fees to solicitor if the case is lost.
25% + VAT deducted from the client’s compensation if the case is won.
Standard legal fees often paid by the landlord if the case is won.

This model is prevalent in personal injury and housing disrepair claims in the UK, making legal access possible for those who cannot afford upfront legal fees.

However, it’s crucial for clients to factor in the significant deduction from their potential compensation when considering this route.

Nuovolaw.co.uk vs. Direct Action & Legal Aid

When considering Nuovolaw.co.uk’s services, it’s insightful to compare their model with direct action and the pursuit of legal aid.

Each approach has distinct advantages and disadvantages, particularly concerning financial implications and the level of direct client involvement.

Nuovolaw.co.uk’s Model

Access: Provides a relatively straightforward pathway for tenants to connect with legal professionals specializing in housing disrepair, especially for those who might feel overwhelmed by the legal system.
“No Win, No Fee”: Removes the upfront financial barrier for clients, as they don’t pay any direct fees unless the case is successful. This is a significant draw for financially vulnerable tenants.
Intermediary Role: Nuovolaw.co.uk acts as a claims management company, referring cases to panel solicitors. This means they are not directly providing legal advice but facilitating access to it.
Compensation Deduction: A major point of comparison is the 25% plus VAT deduction from any awarded compensation by the panel solicitors. While common in this sector, it means the client receives a reduced portion of their entitlement.
Ease of Process Claimed: They aim to remove stress by managing the referral and potentially the initial interaction with the solicitors.

Direct Action Self-Representation or Independent Solicitor Engagement

Empowerment: Taking direct action, such as contacting the Housing Ombudsman, Local Authority Environmental Health, or a solicitor independently, grants the tenant more control over their case.
No Commission/Deduction Ombudsman/LA: If successful through the Housing Ombudsman or Environmental Health, any compensation or resolution is entirely for the tenant, with no deductions for intermediary services or legal fees.
Potential for Legal Aid: For eligible individuals, legal aid can cover some or all legal costs when engaging a solicitor directly. This means the client might receive 100% of their compensation, as legal fees are covered by the state or recoverable from the landlord. In 2022-23, £176 million was spent on civil legal aid in England and Wales, demonstrating its availability for eligible cases.
Complexity: Navigating the legal system independently or finding a suitable solicitor and understanding legal aid eligibility can be complex and time-consuming for individuals without prior experience.
Upfront Costs for private solicitors: Without legal aid or a “no win, no fee” arrangement which individual solicitors may or may not offer on the same terms, engaging a solicitor directly can involve upfront costs.

Summary Comparison Table

Feature	Nuovolaw.co.uk Model	Direct Action Ombudsman/LA	Direct Legal Aid Eligible
Upfront Cost	None	None	Potentially none covered by Legal Aid
Service Fee	None to Nuovolaw.co.uk	None	None
Compensation	25% + VAT deducted by solicitor if successful	100% to client if compensation awarded	100% to client if compensation awarded
Process Control	Less direct control, managed by intermediary	Full client control	Client control with solicitor guidance
Ease of Access	Simple referral process	Requires self-navigation/research	Requires eligibility check and solicitor acceptance
Intervention	Legal action via referred solicitors	Mediation/Enforcement by public bodies	Legal action via solicitor
Timeline	“Months” dependent on legal process	Varies Ombudsman avg. 6-9 months for complex cases	Varies dependent on legal process

Ultimately, for a tenant, the choice between Nuovolaw.co.uk and alternative routes hinges on their comfort level with navigating legal processes, their financial eligibility for legal aid, and their willingness to accept a percentage deduction from potential compensation versus the effort of a more direct approach.

Landlord and Tenant Responsibilities Key to Disrepair Claims

Understanding the respective legal obligations of landlords and tenants is foundational to any housing disrepair claim.

Nuovolaw.co.uk’s service is predicated on the landlord’s failure to meet these responsibilities.

Landlord’s Core Responsibilities

Landlords in the UK have clear statutory and contractual obligations to maintain their rented properties. The website highlights several key areas:

Structure and Exterior: Landlords are responsible for the main structure and exterior of the premises, including walls, roof, foundations, drains, gutters, and external pipes. This ensures the building is weatherproof and structurally sound.
Utilities and Installations:
- Water pipes and installations: This covers all pipes, sinks, baths, drainage systems, and toilets.
- Gas pipes and electrical wiring: Ensuring these critical systems are safe and functional.
- Heating systems: Landlords are responsible for boilers and other heating installations excluding cookers.
Safety Standards: Beyond repairs, landlords must ensure the property is safe and free from hazards, complying with health and safety regulations. This includes ensuring gas appliances are annually checked by a Gas Safe registered engineer and electrical installations are regularly inspected.
Common Areas: For multi-occupancy buildings, landlords are typically responsible for maintaining common areas like entrance halls, stairways, and shared facilities.
Responding to Reports: A crucial responsibility is to act on tenant reports of disrepair within a reasonable timeframe. Failure to do so is often the trigger for a disrepair claim.

Tenant’s Responsibilities

While landlords carry the bulk of repair obligations, tenants also have duties to uphold:

Treating the Home with Care: Tenants are expected to treat the property responsibly and not cause damage beyond “fair wear and tear.” Damage caused by neglect or misuse is typically the tenant’s financial responsibility.
Reasonable Cleanliness: Keeping the home reasonably clean helps prevent issues like pest infestations or mold growth that could exacerbate disrepair.
Minor Maintenance: This includes everyday tasks such as changing light bulbs, replacing smoke alarm batteries, and keeping gardens/outside areas in a reasonable state if applicable to the tenancy agreement.
Reporting Disrepair: Tenants have a fundamental responsibility to report any issues or disrepair to their landlord promptly. Failure to report can weaken a claim, as the landlord cannot be held accountable for issues they were not aware of.
Access for Repairs: Tenants must allow the landlord reasonable access to the property to carry out necessary inspections and repairs, provided proper notice is given.

The Claim Trigger

A housing disrepair claim typically arises when: Rentarecruiter.com Reviews

A tenant reports a repair issue to their landlord. This report should ideally be in writing email, letter with proof of postage to create a clear record.
The landlord fails to address the repair within a reasonable period or fails to do so effectively, leading to ongoing issues, inconvenience, personal injury, or damage to personal property.

Nuovolaw.co.uk steps in at this juncture, offering to facilitate legal action to compel the landlord to fulfill their duties and seek compensation for the tenant’s suffering.

Compensation in Housing Disrepair Claims

One of the primary motivations for tenants to pursue a housing disrepair claim through services like Nuovolaw.co.uk is the potential for compensation.

Understanding what can be claimed for provides clarity on the value proposition.

Types of Compensation

Nuovolaw.co.uk outlines several categories for which a tenant might be entitled to compensation:

Inconvenience Caused: This is a significant component of housing disrepair claims. It compensates for the distress, discomfort, and disruption of living in a property with unrepaired issues. Examples include:
- Living with damp and mold: Affecting air quality, health, and usability of rooms.
- Lack of heating or hot water: Causing discomfort, particularly in colder months.
- Ongoing leaks: Disrupting daily life, requiring buckets, and potential damage to belongings.
- Pest infestations: Leading to stress, unsanitary conditions, and fear.
The amount awarded for inconvenience is typically calculated as a percentage of the rent paid for the period the disrepair existed, often ranging from 25% to 50% or more, depending on severity.

For example, if a property had severe mold for 12 months with a rent of £800/month, a 30% inconvenience award could be £2,880.

Damage to Personal Property: If the disrepair has directly caused damage to a tenant’s belongings, compensation can be claimed for the repair or replacement cost of these items. This could include:
- Clothes, furniture, or electronics damaged by leaks or mold.
- Food spoilage due to a faulty refrigerator if landlord’s responsibility.
- Items chewed by rodents.
Proof of ownership and damage e.g., photos, receipts, repair quotes is crucial for this type of claim.
Personal Injury or Ill Health: This is a more serious aspect of compensation, covering physical or mental health issues directly resulting from the disrepair. This often requires medical evidence. Examples include: Heycar.co.uk Reviews
- Respiratory illnesses e.g., asthma, bronchitis exacerbated or caused by damp and mold.
- Slips and falls due to water leaks.
- Stress, anxiety, or depression due to prolonged living in an unsuitable environment.
Medical reports from a GP or specialist are typically required to substantiate these claims, often involving a medical expert appointed by the solicitor.
Any Financial Losses Suffered: This category covers other quantifiable monetary losses directly attributable to the landlord’s failure to rectify the disrepair. This might include:
- Increased utility bills due to inefficient heating systems.
- Costs of temporary accommodation if the property became uninhabitable due to landlord’s neglect.
- Lost earnings if illness caused by disrepair prevented work.
- Professional cleaning costs for mold removal.

How Compensation is Determined

Nuovolaw.co.uk states that “Each case is individual.

The amount of compensation received is dependent on the severity of the disrepair, how long it has been an issue and the effect it has had upon you.” This underscores the need for:

Thorough Documentation: Detailed records of communication with the landlord, photographs of the disrepair, medical notes, receipts for damaged items, and evidence of additional expenses are vital.
Expert Assessment: Solicitors will often commission surveys from independent housing experts to assess the extent of the disrepair and its impact.
Negotiation or Court Decision: The final compensation amount is either agreed upon through negotiation between legal teams or decided by a court if the case proceeds to trial.

It’s important for tenants to have realistic expectations about compensation.

While it can be substantial, it is always directly linked to the verifiable impact of the disrepair.

Frequently Asked Questions

What is Nuovolaw.co.uk?

Based on checking the website, Nuovolaw.co.uk, operating as “Tenants Advice,” is a claims management company that helps tenants in the UK pursue housing disrepair claims against their landlords.

They connect tenants with panel solicitors who work on a “no win, no fee” basis.

How does Nuovolaw.co.uk help tenants?

Nuovolaw.co.uk helps by assessing a tenant’s housing disrepair issue, providing initial advice, and then referring them to a solicitor who can take legal action to compel the landlord to carry out repairs and claim compensation.

Is Nuovolaw.co.uk a law firm?

No, Nuovolaw.co.uk is a claims management company, not a law firm. Dentallab-direct.com Reviews

They facilitate access to legal services by referring clients to their panel of solicitors.

What types of housing issues does Nuovolaw.co.uk cover?

Nuovolaw.co.uk covers a range of housing disrepair issues including damp and mold, ongoing leaks, rotten windows and doors, rodent/cockroach/pigeon infestations, and faulty or non-functioning boiler/heating systems.

What is a “no win, no fee” agreement with Nuovolaw.co.uk?

A “no win, no fee” agreement Conditional Fee Agreement or CFA means that if your case is unsuccessful, you will not have to pay the solicitor’s legal fees.

If your case is successful, the solicitor will deduct a percentage of your compensation.

How much does Nuovolaw.co.uk charge for their service?

Nuovolaw.co.uk states they do not charge clients a fee for their referral service.

Their revenue comes from the panel solicitors if a claim is successful.

What percentage of compensation do Nuovolaw.co.uk’s solicitors take?

Nuovolaw.co.uk states that their panel solicitors will deduct 25% of any compensation awarded plus VAT if the case is successful.

What happens if I cancel my agreement after the 14-day cooling-off period?

If you cancel the Conditional Fee Agreement CFA after the 14-day cooling-off period, you may incur legal fees for the work the solicitor has already undertaken.

Your panel solicitor can advise you on these potential costs.

How long does a housing disrepair claim take through Nuovolaw.co.uk?

Nuovolaw.co.uk states that, on average, housing disrepair claims undertaken by their team are “generally settled within a matter of months,” though each case is individual. Fpmailing.co.uk Reviews

What compensation can I claim for through Nuovolaw.co.uk?

You can claim compensation for inconvenience caused, damage to personal property, personal injury or ill health resulting from the disrepair, and any financial losses suffered as a result of the landlord’s failure to rectify the issues.

Does my tenancy agreement affect my right to claim?

Yes, the type of tenancy agreement you have can affect your rights and responsibilities.

Nuovolaw.co.uk’s experienced team can help you establish your rights based on your individual circumstances.

What are my landlord’s legal obligations regarding repairs?

Landlords are legally required to carry out repairs to maintain the property and ensure your safety.

This includes the structure and exterior, water/gas/electrical installations, and heating systems.

They are not obligated to improve the property, only to maintain it.

Do I need to report issues to my landlord before contacting Nuovolaw.co.uk?

Yes, you need to report your housing issues to your landlord via telephone or writing.

If the landlord does not fix the repairs within a reasonable period, then you can get in touch with Nuovolaw.co.uk.

What if English is not my first language?

Nuovolaw.co.uk states that they specialize in many other languages and can assist if English is not your first language.

Is there a text/WhatsApp service for hard of hearing individuals?

Yes, Nuovolaw.co.uk offers a text/WhatsApp service and can also work with Text Relay UK to assist individuals who are hard of hearing. Woodsure.co.uk Reviews

Can I request advice in braille if I have a visual impairment?

Yes, Nuovolaw.co.uk offers advice in braille for persons with visual impairment or low vision.

What is the Housing Ombudsman Service, and how does it compare to Nuovolaw.co.uk?

The Housing Ombudsman Service is a free, impartial service for resolving disputes between tenants and landlords primarily social landlords. It’s a direct route that does not involve deductions from compensation, unlike Nuovolaw.co.uk’s model which involves a percentage deduction by their panel solicitors.

What are alternatives to using a claims management company like Nuovolaw.co.uk?

Alternatives include directly contacting the Housing Ombudsman Service, your Local Authority Environmental Health Department, Citizens Advice Bureau CAB, or seeking direct legal aid/pro bono services if eligible.

Who is responsible for repairs in a rented property?

Generally, landlords are responsible for most major repairs to the property’s structure, exterior, and essential systems electrical, gas, heating, plumbing. Tenants are responsible for minor maintenance, keeping the home clean, and not causing damage beyond fair wear and tear.

How much compensation can I expect to receive?

The amount of compensation is individual to each case, depending on the severity and duration of the disrepair, and its impact on you.

It can cover inconvenience, damaged property, personal injury, and financial losses.

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