Based on looking at the website, Kensington Tours is a luxury travel company specializing in custom-designed, private tours worldwide.

While the allure of exotic destinations and tailor-made experiences can be strong, it’s important to approach such ventures with a discerning eye, especially concerning the values and principles that guide our choices.

The concept of extensive, often opulent, travel needs to be weighed against the wisdom of moderation and purposeful journeys.

True fulfillment often comes not from extravagant escapades, but from mindful living, focusing on spiritual growth, strengthening family ties, and contributing positively to one’s community.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

KensingtonTours.com Review & First Look

Upon a first look at KensingtonTours.com, the website presents itself as a premier platform for high-end, bespoke travel experiences.

The design is sleek, showcasing stunning imagery of diverse global destinations, from African safaris to cultural tours in Europe and Asia.

The emphasis is clearly on luxury, personalization, and exclusivity.

Aesthetic and User Experience

The site’s aesthetic is sophisticated and professional, aligning with its target demographic.

Navigation is intuitive, with clear categories for destinations, types of tours, and special interests.

High-resolution photos and engaging video snippets are used effectively to create a sense of aspiration and wonder, drawing visitors into the possibilities of grand adventures.

Visual Appeal: Dominant use of large, compelling images.
Ease of Navigation: Well-structured menus and search functions.
Responsiveness: The site appears optimized for various devices.

Underlying Philosophy and Focus

Kensington Tours positions itself as a curator of unique travel narratives, offering “private, personalized journeys” that go beyond standard itineraries.

They highlight access to exclusive experiences, expert local guides, and seamless logistical support.

While this bespoke approach offers convenience and comfort, it’s worth considering the broader implications of such travel.

Is the focus truly on enriching the soul and understanding diverse cultures, or does it lean towards indulgence and a detachment from the realities of everyday life? Aexonive.com Reviews

KensingtonTours.com Cons

While Kensington Tours offers a compelling vision of luxury travel, there are several aspects that warrant careful consideration, particularly when viewed through a lens of mindful living and financial prudence.

High Cost and Exclusivity

The primary drawback for most individuals will undoubtedly be the cost.

Kensington Tours caters to the ultra-luxury market, meaning their bespoke tours come with a premium price tag.

This exclusivity inherently limits access to a select few, and for many, such expenditures might be seen as excessive given the countless other avenues for personal growth and charitable giving that could benefit from similar resources.

Luxury Pricing: Customized itineraries are inherently more expensive than group tours.
Limited Accessibility: The price point makes these tours inaccessible to the average traveler.
Potential for Extravagance: Focus on opulence may overshadow the true purpose of travel.

Emphasis on Leisure Over Purpose

While travel itself can be a means of learning and growth, the overwhelming emphasis on leisure and indulgence in luxury tours can sometimes detract from deeper purposes.

When the primary goal becomes comfort, exclusive access, and uninterrupted relaxation, the opportunity for genuine cultural immersion, self-reflection, or acts of service might be minimized.

Detachment from Local Realities: Luxury bubble might prevent authentic interaction.
Focus on Comfort: Prioritizing personal ease over challenging experiences that foster growth.
Opportunity Cost: Resources spent on opulent travel could be directed towards more impactful endeavors.

Potential for Excessive Carbon Footprint

Luxury travel, particularly long-haul international flights and extensive ground transportation for private groups, often comes with a significant environmental cost.

While Kensington Tours might implement some sustainability measures, the inherent nature of exclusive, globe-trotting itineraries means a larger carbon footprint compared to more modest or locally focused travel.

Air Travel Impact: Long-distance flights are major contributors to carbon emissions.
Private Transport: Use of private vehicles and exclusive services increases fuel consumption.
Sustainability Concerns: The environmental implications of high-frequency, luxury travel.

KensingtonTours.com Alternatives

Given the considerations regarding luxury travel, it’s beneficial to explore alternatives that align more closely with principles of moderation, community engagement, and purposeful living.

These options often provide richer experiences and can be more financially responsible. Wexpom.com Reviews

Purposeful & Ethical Travel Alternatives

Instead of focusing solely on leisure, consider travel with a specific, beneficial purpose.

This could include educational trips, volunteer work, or visits to historical and religiously significant sites that deepen understanding and connection.

Volunteer Tourism: Engaging in community projects abroad, such as building schools or assisting with environmental conservation. Organizations like Global Volunteers or Habitat for Humanity International offer structured programs.
Educational Sabbaticals: Enrolling in short courses or workshops in different countries to learn new skills or languages. Many universities offer summer programs for adults.
Pilgrimage & Spiritual Journeys: Visiting holy sites for personal reflection and spiritual growth. This could involve trips to places like Al-Masjid Al-Haram in Mecca or Al-Masjid An-Nabawi in Medina for Umrah or Hajj, or other significant religious landmarks worldwide, undertaken with humility and devotion.
Eco-Tourism and Nature Retreats: Exploring natural wonders with a focus on conservation and minimal environmental impact. Companies like National Geographic Expeditions offer some programs with a strong educational component, though they may still lean towards higher costs.

Budget-Conscious & Independent Travel

For those who wish to explore new places without the luxury price tag, independent travel offers immense flexibility and often leads to more authentic experiences.

Backpacking and Hostel Stays: A classic method for budget travelers, fostering social connections and cultural immersion. Websites like Hostelworld.com are great resources.
Homestays and Local Guesthouses: Living with local families or in small guesthouses provides a deeper understanding of the culture and daily life. Platforms like Airbnb with careful selection of local hosts or specialized homestay networks can facilitate this.
Public Transportation: Utilizing trains, buses, and local transit not only saves money but also offers a more realistic view of how locals live and move.
Self-Planned Itineraries: Researching and booking flights, accommodations, and activities directly often results in significant savings compared to agency-managed tours. Tools like Skyscanner for flights and Booking.com for accommodations can be very helpful.

Community-Focused & Local Experiences

Sometimes the most enriching experiences are found close to home or by engaging deeply with a local community, rather than embarking on extensive international travel.

Staycations with a Purpose: Exploring local attractions, volunteering in your own city, or supporting local businesses and charities.
Cultural Exchange Programs: Participating in programs that bring international visitors to your community, or hosting international students.
Support Local Artisans and Businesses: Directing resources towards small, ethical local enterprises, whether at home or when visiting a new region.

By exploring these alternatives, one can find fulfilling travel experiences that align with principles of prudence, community, and purpose, offering true enrichment without the potential for excessive spending or detachment.

KensingtonTours.com Pricing

As a luxury, bespoke travel service, Kensington Tours does not publish standard pricing on its website.

This is entirely by design, as each itinerary is custom-crafted to the client’s specific desires, budget, and travel preferences.

The pricing model reflects the highly personalized nature of their offerings, which include:

Custom Itinerary Development

The core of Kensington Tours’ pricing is the creation of a unique travel plan. This involves:

Dedicated Travel Expert: Clients work with a dedicated “Destination Expert” who handles all aspects of planning. This expert consults with the client, designs the itinerary, and manages all bookings and logistics.
In-depth Research and Planning: Significant time and resources are allocated to researching exclusive experiences, securing unique accommodations, and arranging specialized activities that are not typically available to the general public.
Unlimited Revisions: The pricing typically includes the flexibility for multiple itinerary revisions until the client is fully satisfied.

Components of the Cost

The final price for a Kensington Tour will encompass a wide array of services and elements, all chosen to deliver a seamless luxury experience. These commonly include: Mrsearchengine.com Reviews

Luxury Accommodations: Stays at high-end hotels, boutique properties, private villas, or unique lodges.
Private Transportation: Often includes private cars, drivers, internal flights, and sometimes even private jets or yachts for certain segments.
Exclusive Experiences: Access to private viewings, behind-the-scenes tours, specialized workshops, and unique cultural encounters not available to the general public.
Expert Local Guides: Highly knowledgeable, often multi-lingual, private guides who accompany clients for specific activities or throughout their journey.
All Meals: Depending on the package, many or all meals at top-tier restaurants might be included.
Activity and Entrance Fees: All tickets, permits, and fees for excursions, parks, museums, and events.
24/7 Concierge Support: Round-the-clock assistance and problem-solving during the trip.
Travel Insurance Optional/Recommended: While not always included, clients are strongly advised to secure comprehensive travel insurance.

Price Range Expectations

While exact figures are elusive without a specific quote, based on the market for luxury custom travel, clients should anticipate significant investment. Industry averages for comparable bespoke luxury tours often start from $1,000 to $2,000 per person per day for mid-range luxury, easily ascending to $5,000+ per person per day for the most exclusive and elaborate itineraries, especially for destinations with high operational costs or requiring specialized logistics e.g., polar expeditions, private safaris.

For example, a two-week bespoke tour for two people could realistically range from $28,000 to $70,000+, not including international airfare to the destination. This makes Kensington Tours a significant financial commitment, appealing to those who prioritize convenience, exclusivity, and a meticulously curated travel experience above all else.

How to Cancel KensingtonTours.com Subscription

Kensington Tours does not operate on a subscription model in the traditional sense, so there isn’t a “subscription” to cancel.

Their service involves booking individual, bespoke travel experiences.

Therefore, “canceling a subscription” typically refers to canceling a booked tour or trip.

Cancelling a Booked Tour

Canceling a tour with Kensington Tours will be governed by the specific terms and conditions outlined in your personalized travel agreement and invoice.

These terms are provided to you at the time of booking and before final payment.

Review Your Contract: The absolute first step is to meticulously review the cancellation policy detailed in the documentation you received from Kensington Tours. This document will specify:
- Cancellation Deadlines: How many days or weeks before the departure date you can cancel without incurring penalties.
- Penalty Structure: A breakdown of cancellation fees, which typically increase as the departure date gets closer. For instance, you might lose only a deposit if you cancel far in advance, but a significant percentage e.g., 50-100% of the total trip cost if you cancel within 30-60 days of departure.
- Non-Refundable Elements: Certain components, such as non-refundable air tickets, specific hotel bookings, or permits, might not be recoverable regardless of the cancellation timing.
Contact Your Destination Expert: To initiate a cancellation, you must contact your dedicated Kensington Tours Destination Expert directly. This individual is your primary point of contact and will guide you through the process.
- Communicate in Writing: Always follow up any phone conversations with a written email summarizing your cancellation request. This creates a clear record.
- State Your Reason Optional but Helpful: While not always required, providing a reason for cancellation e.g., medical emergency, unforeseen personal circumstances might sometimes be helpful for their internal processes, though it rarely affects the financial penalties.
Understand Refund Timelines: If a refund is due, inquire about the timeline for processing. This can vary based on the specific services booked and the refund policies of their various suppliers hotels, airlines, local operators.

Important Considerations for Cancellation

Travel Insurance: This is paramount for luxury travel. If you purchased comprehensive travel insurance which Kensington Tours likely recommended or you arranged independently, your policy might cover the financial losses incurred due to cancellation for covered reasons e.g., illness, family emergency, job loss.
- File a Claim Promptly: If you have insurance, contact your insurance provider immediately after canceling your tour to initiate a claim.
- Documentation: Be prepared to provide all necessary documentation, including your cancellation confirmation from Kensington Tours, medical certificates, or other proof required by your insurer.
Alternative Options: Before fully canceling, discuss alternative options with your Destination Expert. Sometimes, depending on the terms, it might be possible to:
- Postpone the Trip: Reschedule for a later date, potentially incurring only a change fee instead of full cancellation penalties.
- Transfer to Another Person: In rare cases, if possible and permitted by all suppliers, you might be able to transfer the booking to another individual.

Always approach cancellation with clear communication and a thorough understanding of your contractual obligations to minimize financial loss.

KensingtonTours.com vs. Other Luxury Tour Operators

When comparing Kensington Tours to other top-tier luxury tour operators, it’s like comparing bespoke suits from different master tailors.

While all aim to provide an exceptional, seamless experience, their nuances lie in their operational models, specializations, and the precise blend of exclusivity and service. Maoglobal.net Reviews

Key Competitors

Abercrombie & Kent A&K: One of the oldest and most established luxury tour operators, A&K offers a vast portfolio of safaris, cultural journeys, and expedition cruises. They are known for their extensive global network, highly experienced guides, and commitment to responsible tourism. A&K often provides both private and small-group luxury tours.
Tauck: Specializes in upscale, guided tours and cruises, known for their meticulous attention to detail, all-inclusive pricing, and comprehensive itineraries. While they offer private journeys, a significant portion of their business is high-end small group tours.
Butterfield & Robinson B&R: Renowned for their active luxury trips, particularly walking and cycling tours. They combine active exploration with gourmet dining and stays in exquisite accommodations, focusing on immersive, experiential travel.
Black Tomato: A more contemporary luxury travel designer, Black Tomato emphasizes highly creative, often adventurous, and very personalized trips. They are known for pushing boundaries and designing truly unique, “once-in-a-lifetime” experiences, including “Get Lost” trips where the destination is unknown until departure.

Differentiating Factors

While all these operators target a similar affluent clientele, here’s how they often distinguish themselves:

Kensington Tours:
- Strength: Pure bespoke travel. Their entire model is built around crafting 100% custom, private journeys. This offers unparalleled flexibility and personalization. They excel at “matching” clients with specific Destination Experts for their region of interest.
- Focus: Tailor-made itineraries, private guides, seamless logistics.
- Ideal for: Travelers who want complete control over their itinerary, prefer privacy, and have very specific interests or requirements that off-the-shelf luxury tours cannot meet.
Abercrombie & Kent A&K:
- Strength: Deep-rooted global presence, particularly strong in Africa and the Middle East. They own many of their ground operations, ensuring high standards. Offer a mix of private and small group options.
- Focus: Luxury safaris, cultural journeys, expedition cruises, strong emphasis on local connections and philanthropic efforts.
- Ideal for: Travelers seeking established reliability, access to exclusive lodges/experiences, and who might consider small group luxury tours in addition to private ones.
Tauck:
- Strength: All-inclusive pricing, exceptional tour directors, and very smooth operations. They handle every detail, often including airfare, leaving no hidden costs.
- Focus: Meticulously planned itineraries, often themed around culture, history, or natural wonders.
- Ideal for: Travelers who want a highly curated, stress-free experience where everything is pre-arranged and budgeted upfront, with a preference for small group luxury.
Butterfield & Robinson B&R:
- Strength: Combines physical activity walking, cycling with luxury and gourmet experiences. Known for their “unhurried” pace and intimate group sizes.
- Focus: Active travel, exquisite local cuisine, charming accommodations, deep cultural immersion through physical engagement.
- Ideal for: Active travelers who enjoy exploring destinations on foot or by bike but still expect high-end accommodations and dining.
Black Tomato:
- Strength: Innovation, highly imaginative itineraries, and bespoke adventure. They are adept at creating very unique concepts and catering to a younger, more adventurous luxury demographic.
- Focus: Cutting-edge, experiential travel, often involving remote or unusual destinations, surprise elements, and immersive cultural encounters.
- Ideal for: Adventurous luxury travelers seeking truly unique, highly customized, and perhaps unconventional experiences.

In summary, while all these companies offer high-end travel, Kensington Tours stands out for its absolute commitment to 100% custom, private journeys.

If your priority is a trip designed from the ground up to your exact specifications, without compromise on privacy or exclusivity, Kensington Tours is a strong contender.

However, for those who value comprehensive, all-inclusive group experiences, or specific active travel, other operators might be a better fit.

Kensingtontours.com Features

Kensington Tours differentiates itself in the luxury travel market through a suite of features designed to offer unparalleled personalization, convenience, and exclusivity.

These features are the pillars of their bespoke travel philosophy.

1. Dedicated Destination Experts

At the core of Kensington Tours’ service is the concept of a dedicated Destination Expert. This isn’t just a travel agent.

It’s a specialist with deep, firsthand knowledge of specific regions worldwide.

Personalized Consultation: The process begins with a detailed consultation to understand the client’s interests, travel style, budget, and aspirations.
Expert Knowledge: These experts have often traveled extensively within their specialized regions, providing insider tips and access to experiences not widely available. They know the best times to visit, hidden gems, and optimal logistical flows.
Custom Itinerary Design: The expert crafts a unique itinerary from scratch, incorporating the client’s preferences, from accommodation style and activities to dining experiences and pace of travel.
Single Point of Contact: Clients deal with one expert throughout the planning and booking process, ensuring consistency and seamless communication.

2. Private Guided Experiences & Exclusive Access

Kensington Tours emphasizes privacy and exclusivity, moving away from large group tours.

Private Guides & Drivers: Clients are typically accompanied by private, local guides and drivers for excursions and transfers, offering flexibility, personalized commentary, and the ability to move at one’s own pace.
Exclusive Entrances & Access: They often arrange special access to attractions, bypassing queues, or arranging private viewings outside of public hours. This could include private access to historical sites, art collections, or wildlife reserves.
Unique Cultural Immersion: Opportunities to engage with local communities in a more intimate setting, such as private cooking classes, meetings with local artisans, or participation in traditional ceremonies.

3. Luxurious & Handpicked Accommodations

Accommodation selection is a critical component of the luxury experience. Njal.la Reviews

Curated Selection: Kensington Tours handpicks hotels, resorts, lodges, and unique properties that meet rigorous standards of luxury, service, and authenticity.
Variety of Styles: From five-star city hotels and opulent resorts to charming boutique properties, private villas, and remote wilderness camps, choices are tailored to the destination and client preference.
Preferred Partnerships: Leveraging long-standing relationships with top hotels, they often secure preferred rates, room upgrades, and special amenities for their clients.

4. Seamless Logistics & 24/7 Support

The promise of a worry-free journey is a major selling point.

End-to-End Planning: Every detail is meticulously planned, including international and internal flights, ground transportation, excursions, dining reservations, and special requests.
On-the-Ground Support: While traveling, clients have access to 24/7 support from their Destination Expert and local ground teams, ensuring immediate assistance for any unforeseen circumstances or needs.
Flexibility During Travel: The private nature of the tours allows for spontaneous changes or adjustments to the itinerary during the trip, within reason.

5. Tailored Experiences & Special Interests

Beyond standard sightseeing, Kensington Tours excels at crafting trips around specific passions.

Adventure & Exploration: Designing safaris, trekking expeditions, polar voyages, or deep-sea adventures.
Culture & History: Focusing on art tours, archaeological expeditions, historical reenactments, or culinary journeys.
Family & Celebration Trips: Customizing itineraries for multi-generational travel, honeymoons, anniversaries, or special birthdays, incorporating activities suitable for all ages or celebrating milestones.

These features collectively aim to provide a travel experience that is not just luxurious but also profoundly personalized, effortless, and memorable, catering to discerning travelers who seek more than just a typical vacation.

How to Cancel KensingtonTours.com Free Trial

Kensington Tours does not offer a “free trial” in the typical sense of a subscription service that you might try for a limited period before committing to a paid plan.

Their business model is entirely based on custom-designed, paid luxury travel experiences.

Therefore, the concept of “cancelling a free trial” does not apply to KensingtonTours.com.

If you have engaged with Kensington Tours, your interaction would have been in the form of:

An initial consultation or inquiry: This is a free discussion with a Destination Expert to explore potential itineraries and get a preliminary quote. This consultation is entirely without obligation.
A proposal or quote: After the consultation, Kensington Tours might provide a detailed itinerary proposal and pricing. This proposal itself is free and does not commit you to anything.
Booking and deposit: If you decide to proceed, you would then formally book the tour, typically by paying a non-refundable deposit. At this point, you enter into a contractual agreement.

What to Do If You’ve Paid a Deposit

If you have already paid a deposit for a tour and wish to “cancel” or not proceed, this falls under the standard cancellation policy as discussed previously for a booked tour.

Review Your Agreement: Your contract will outline the terms regarding deposits, particularly whether they are non-refundable and what penalties apply if you cancel after payment.
Contact Your Destination Expert: Immediately reach out to your dedicated Destination Expert to inform them of your decision.
Understand Financial Implications: Be prepared that initial deposits for luxury tours are often non-refundable, as they cover the extensive planning time and initial bookings made on your behalf.

In essence, Kensington Tours operates on a direct service model for high-value custom travel, not a trial-based subscription.

Any financial commitment only begins once you formally book and pay a deposit or full payment for a specific trip. Yohomobile.com Reviews

FAQs

What is Kensington Tours?

Kensington Tours is a luxury travel company that specializes in creating custom-designed, private tours and safaris worldwide.

They offer personalized itineraries, private guides, and exclusive access to experiences.

Does Kensington Tours offer group tours?

While Kensington Tours primarily focuses on private, bespoke tours, they can sometimes arrange small group experiences if specifically requested and customized for a private party.

Their core offering is personalized individual or family travel.

How does Kensington Tours create custom itineraries?

Kensington Tours assigns a dedicated “Destination Expert” to each client.

This expert works closely with the client to understand their interests, preferences, and budget, then designs a unique itinerary from scratch, handling all logistics.

What types of destinations does Kensington Tours cover?

Kensington Tours covers a vast range of global destinations, including popular regions like Europe, Africa, Asia, and South America, as well as more exotic locales like Antarctica, the Arctic, and remote islands.

Are flights included in Kensington Tours’ pricing?

Typically, international airfare to and from the primary destination is not included in the initial tour price quoted by Kensington Tours.

However, they can assist in arranging and booking these flights for an additional cost.

Internal flights within the destination are often included. Traveling.com Reviews

What level of accommodation does Kensington Tours use?

Kensington Tours exclusively uses luxury accommodations, ranging from five-star hotels and resorts to boutique properties, private villas, and high-end safari lodges, all handpicked for their quality and service.

Is Kensington Tours suitable for family travel?

Yes, Kensington Tours is well-suited for family travel.

They can design itineraries that cater to multiple generations, incorporating age-appropriate activities and accommodations to ensure an enjoyable experience for everyone.

Does Kensington Tours offer last-minute bookings?

While possible, Kensington Tours recommends booking well in advance, especially for popular destinations or peak travel seasons, to ensure availability of preferred accommodations and guides. Last-minute bookings may have limited options.

What kind of support does Kensington Tours provide during the trip?

Clients receive 24/7 in-country support from local ground teams and their dedicated Destination Expert.

This includes assistance with any unforeseen issues, emergencies, or last-minute changes to the itinerary.

Are Kensington Tours expensive?

Yes, Kensington Tours caters to the luxury market, and their bespoke, private tours are significantly more expensive than standard package tours.

Prices vary widely based on destination, duration, and level of exclusivity, but they represent a substantial investment.

How do I get a quote from Kensington Tours?

To get a quote, you need to contact Kensington Tours directly via their website, phone, or email to schedule an initial consultation with one of their Destination Experts.

They will then prepare a custom proposal based on your needs. Myperfectplants.com Reviews

What is the cancellation policy for Kensington Tours?

The cancellation policy for Kensington Tours is detailed in your personalized travel agreement and varies based on how close to the departure date you cancel.

Deposits are typically non-refundable, and increasing penalties apply as the trip date approaches.

Does Kensington Tours offer travel insurance?

Kensington Tours strongly recommends purchasing comprehensive travel insurance, and they may be able to advise on options or partners, but the insurance itself is usually an additional cost and not included in the tour price.

Can I customize every aspect of my Kensington Tour?

Yes, the hallmark of Kensington Tours is complete customization.

You can tailor nearly every aspect of your trip, including the pace, activities, accommodations, dining experiences, and even the type of guide.

What is the role of a Destination Expert at Kensington Tours?

A Destination Expert at Kensington Tours is a specialist with deep knowledge of a particular region.

They are responsible for designing your custom itinerary, handling all bookings, and providing ongoing support throughout the planning process and your trip.

Does Kensington Tours provide local guides?

Yes, Kensington Tours provides highly knowledgeable, private local guides for excursions and sightseeing.

These guides offer personalized insights and ensure a deeper cultural understanding of the destination.

How long does it take to plan a trip with Kensington Tours?

The planning time can vary greatly depending on the complexity of the itinerary and the client’s responsiveness. Roodooofficial.com Reviews

Simple trips might be planned in a few weeks, while complex, multi-country journeys can take several months.

Are there any hidden fees with Kensington Tours?

Kensington Tours aims for transparency in its pricing.

Once an itinerary is finalized and agreed upon, the quote typically includes all specified services, accommodations, and activities.

However, personal expenses, international flights unless arranged, and gratuities are usually extra.

What makes Kensington Tours different from other luxury travel agencies?

Kensington Tours differentiates itself through its absolute focus on 100% custom, private journeys.

While others may offer luxury group tours or semi-custom options, Kensington’s entire model is built around bespoke, one-on-one travel design.

Does Kensington Tours have a loyalty program?

Information regarding a formal loyalty program is not prominently featured on their website.

Their model focuses on repeat clients through exceptional personalized service and relationship building rather than a points-based system.

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