Lightandshade.be Reviews

Based on checking the website, Lightandshade.be appears to be an online retailer specializing in lighting solutions and some home furnishings.

The site offers a wide array of products ranging from indoor and outdoor lighting to furniture and decor, catering to both individual consumers and B2B professionals like installers and architects.

The platform emphasizes customer service, competitive pricing, and efficient delivery across Europe.

From a quick glance, it focuses on practical household and commercial items, seemingly free from the common pitfalls and questionable practices associated with many online ventures.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Lightandshade.be Review & First Look

Lightandshade.be presents itself as a dedicated online store for lighting and decor, operating primarily in the European market. The first impression is of a clean, well-organized e-commerce site, with clear categories and navigation. They feature a variety of lighting types, including pendants, spotlights, ceiling lamps, and outdoor lighting, alongside a smaller selection of furniture and accessories. The platform highlights its commitment to both retail and professional clients, offering specialized B2B services like project-specific quotes and expert advice.

User Interface and Navigation

The website boasts a straightforward and intuitive user interface.

Categories are prominently displayed, making it easy for users to find specific types of lighting or furniture.

• Clear Menu Structure: The main menu is well-defined, separating “Binnenverlichting” Indoor Lighting, “Buitenverlichting” Outdoor Lighting, “Lampen & Accessoires” Lamps & Accessories, and “Meubels & Deco” Furniture & Decor.
• Search Functionality: A visible search bar allows for quick product lookups, which is crucial for a catalog of this size.
• Shopping Cart Accessibility: The shopping cart is always visible with real-time updates on item count and total cost, enhancing the user experience.

Product Range Overview

Lightandshade.be offers a comprehensive selection within its niche.

They cater to various aesthetic preferences and functional requirements, from ambient home lighting to specialized outdoor fixtures.

• Indoor Lighting: Includes an extensive range of hanging lamps, recessed spotlights, ceiling lamps, floor lamps, table/desk lamps, track lighting, and wall lamps. This variety ensures users can find lighting for any room or purpose.
• Outdoor Lighting: Features ground/recessed lights, hanging lamps, ceiling lamps, garden poles, lighting objects, and wall lamps designed for exterior use, emphasizing durability and weather resistance.
• Accessories & Components: They also provide essential accessories like LED lamps, halogen lamps, energy-saving bulbs, LED strips, and power supplies/transformers, indicating a comprehensive approach to lighting solutions.
• Furniture & Deco: A smaller, yet curated selection of storage systems, seating, living accessories, table accessories, chairs, tables, and garden furniture, suggesting an attempt to offer a complete home styling solution.

Lightandshade.be Features

The website incorporates several features designed to enhance the customer experience and streamline the purchasing process for both individuals and businesses.

These features highlight their focus on service, convenience, and professional support.

B2B Services and Custom Quotes

A standout feature is their robust B2B offering, catering specifically to professionals in the architecture and installation sectors.

This indicates a serious commitment to bulk and project-based sales.

• Dedicated B2B Registration: Professionals can sign up for a B2B account, likely unlocking special pricing and dedicated support.
• Project-Specific Quotes: They explicitly invite users to “Vraag nu uw offerte!” Request your quote now!, emphasizing tailored pricing for projects and lighting plans. This is a significant benefit for large-scale endeavors.
• Expert Advice for Professionals: The site mentions offering “Deskundig advies voor kwalitatieve verlichting en op maat van uw project,” indicating a team ready to assist with complex lighting designs and product selections.

Delivery and Payment Options

Lightandshade.be provides clear information on its logistical and financial aspects, instilling confidence in potential buyers. Keukenconcurrent.nl Reviews

• Europe-Wide Delivery: They promise “Levering in heel Europa” with fast and efficient service, expanding their market reach significantly.
• Order Status Tracking: Customers can track their orders through their account and receive a track-and-trace link via email once the order is dispatched.
• Secure Payment Methods: They accept a variety of secure online payment options, including Bancontact, credit card, PayPal, Ideal, Sofort, and KBC, catering to a broad European customer base.
• Free Shipping Threshold: Offers free shipping on orders above €100, which is a common incentive for online purchases and helps drive larger order values.

Customer Support and Resources

The website emphasizes readily available support and helpful content to guide customers.

• Direct Contact Information: Clearly visible email [email protected] and phone number +32 57214329 for customer inquiries.
• “Advies nodig bij uw keuze?” Need advice with your choice?: This prominent call to action indicates a willingness to provide personalized assistance.
• Blog Section: The “Blog” section offers articles on various lighting topics, such as “De Artemide Nessino Tafellamp: Een Tijdloos Design Icoon” and “Welke verlichting gebruik ik in een badkamer?”, providing valuable insights and inspiration to customers. These articles serve as a useful knowledge base, potentially improving conversion rates by educating potential buyers.

Lightandshade.be Pros & Cons

Like any online retailer, Lightandshade.be comes with its strengths and areas that could see improvement. Based on the website content, here’s a breakdown.

Pros

The website clearly strives to offer a high-quality experience with a focus on product range, customer support, and professional services.

• Extensive Product Catalog: Offers a very wide variety of lighting fixtures for both indoor and outdoor applications, plus some home decor items. This broad selection caters to diverse needs and preferences.
• Strong B2B Focus: The dedicated services for professionals, including custom quotes and expert advice, are a significant advantage for installers, architects, and businesses.
• Transparent Shipping & Payment: Clear policies on Europe-wide delivery, order tracking, and multiple secure payment methods enhance customer trust and convenience.
• Helpful Blog Content: The presence of a blog with informative articles on lighting design and tips adds value, positioning Lightandshade.be as more than just a retailer but also a source of expertise.
• Customer-Centric Approach: The emphasis on customer satisfaction, quick and efficient help, and professional advice as highlighted by a customer service quote from “David” suggests a focus on service quality.
• Free Shipping Incentive: Offering free shipping on orders over €100 is a good way to encourage larger purchases and provide value to the customer.

Cons

While the pros are notable, there are some aspects that might be less optimal or could be further developed.

• Language Barrier for non-Dutch speakers: The primary language of the website is Dutch, which might limit its accessibility for potential customers in other European countries who do not speak Dutch, despite offering Europe-wide delivery. While professional settings often have multilingual staff, general consumers might be deterred.
• Limited English Support Indicated: Although they deliver across Europe, the website’s content is almost exclusively in Dutch. There is no clear indication of a language toggle or multi-language support, which could be a barrier for international customers.
• Trustpilot Integration Visibility: While they mention Trustpilot, the specific rating or a direct link to their Trustpilot profile is not immediately prominent on the homepage, which could prevent potential customers from quickly verifying their reputation. The presence of the logo without an immediate score might leave a slight ambiguity.
• Returns Policy Details: While a returns policy is mentioned in the FAQ, some conditions like the “unopened packaging” rule for general returns might be perceived as strict by some consumers, especially if a product needs to be inspected upon arrival. The customer bearing return shipping costs unless an error occurred is standard but worth noting.
• Furniture/Decor Range: While present, the furniture and decor section appears less extensive than the lighting section. For customers seeking a complete home outfitting solution, this might be a minor drawback, potentially leading them to seek furniture elsewhere.

Lightandshade.be Alternatives

For those exploring options beyond Lightandshade.be, especially within the European market, several reputable online retailers offer similar or complementary products.

The choice often depends on specific needs, preferred brands, and desired level of customer service.

General Lighting Retailers

Many large home improvement and specialized lighting stores operate online, offering a broad selection.

• Lampenwelt.de / Lights.co.uk: One of Europe’s largest online lighting retailers, offering an immense selection of lights from various brands, often with localized websites for different countries. They provide competitive pricing and frequent sales.
• Daxium Lighting: Known for its diverse range and often caters to both residential and commercial needs, similar to Lightandshade.be’s dual focus.
• Artemide / Flos / Vibia Direct Brands: For those seeking high-end designer lighting, going directly to the brand’s official online stores e.g., Artemide, Flos, Vibia, which Lightandshade.be also stocks can offer the full range, although often at premium prices.

Home & Decor Retailers

For a broader range of home furnishings alongside lighting, general home decor sites are strong alternatives.

• Made.com now part of Next: Known for its contemporary furniture and home decor, including a decent selection of lighting. While their business model has evolved, they often offer stylish pieces.
• WestwingNow: A popular online destination for furniture, lighting, and home accessories, often featuring curated collections and trending designs.
• Wayfair.eu: Offers a vast catalog across furniture, decor, and lighting, often with competitive pricing and frequent promotions. While their European presence varies by country, they are a strong contender for sheer volume of options.

Specialized Niche Retailers

Some alternatives focus on specific styles or types of lighting.

• Philips Hue / Nanoleaf Smart Lighting: If the primary interest is in smart lighting solutions, going directly to brands like Philips Hue or Nanoleaf provides the most comprehensive range of smart bulbs, fixtures, and accessories.
• Specific Brand Retailers: For those loyal to particular brands like Wever & Ducré, Modular Lighting Instruments, or Nordlux all mentioned on Lightandshade.be, seeking out other authorized dealers or the brands’ own sites might be an option.

When considering alternatives, it’s wise to compare: Americanbookpublisherz.com Reviews

• Product Range and Brands: Does the alternative carry the specific brands or styles you are looking for?
• Pricing and Promotions: Compare base prices, shipping costs, and ongoing sales.
• Customer Reviews and Reputation: Check Trustpilot, Google Reviews, and other independent review platforms for customer satisfaction and service quality.
• Return Policies and Warranty: Understand their return processes, restocking fees, and warranty coverage.
• Language and Currency Support: Ensure the website is accessible and transactions are straightforward in your preferred language and currency.

Lightandshade.be Pricing

Based on the information available on Lightandshade.be, the pricing structure is presented on a per-product basis, reflecting the retail model.

While no overarching pricing tiers or subscription models are explicitly mentioned for general consumers, the B2B aspect implies tailored pricing.

Product-Specific Pricing

The website displays individual prices for each item. For instance:

• PSM Lighting Manon 1564.Q.E27 Tafellamp: €390,97
• Vibia Halo circular 2x Ø 55,5 cm – 2331 hanglamp: €2.382,85
• Wever & Ducré MIRBA 1.0 phase-cut dim: €207,55
• Delta Light LED POWER SUPPLY 350mA / 7,35W DIM8: €19,12

These examples indicate a range from budget-friendly components to high-end designer fixtures, suggesting Lightandshade.be caters to various price points within the lighting market.

B2B Pricing and Quotations

For business customers installers, architects, the pricing mechanism is more flexible and project-based.

• Custom Quotes: Professionals are encouraged to “Vraag nu uw offerte!” Request your quote now!. This implies that B2B customers receive special, often discounted, pricing based on the volume and specifics of their projects.
• Competitive Pricing: The website states, “U profiteert van concurrerende prijzen,” suggesting that their B2B rates are designed to be attractive for large-scale purchases, providing an advantage over standard retail pricing. This is a common practice in wholesale or B2B sales, where larger quantities lead to better unit costs.

Discounts and Promotions

Beyond the core product prices, Lightandshade.be utilizes standard e-commerce promotional strategies.

• Outlet Section: There’s a prominent “OUTLET” section where products are offered at “extra voordelig” extra advantageous prices. This is a good way for customers to find quality items at a discount, typically older models or clearance stock.
• Newsletter Discount: A pop-up or section encourages users to “Ontvang 3% korting” Receive 3% discount by signing up for their newsletter. This is a common tactic to build an email list and incentivize initial purchases.
• Free Shipping Threshold: Offering “Gratis Verzending vanaf €100” Free Shipping from €100 effectively reduces the overall cost for orders meeting this minimum, making it more appealing for customers to consolidate their purchases.

Payment Methods & Transparency

The website clearly outlines accepted payment methods:

• Ideal
• Sofort
• KBC
• Paypal
• Overschrijving Bank Transfer
• Bancontact
• Credit Card

This transparency in payment options, combined with the clear pricing displayed for individual products, helps build trust with potential buyers.

It’s evident they aim for straightforward transactions with no hidden fees beyond the stated product price and shipping if below the free shipping threshold.

How to Cancel Lightandshade.be Order/Return Policy

Lightandshade.be provides a clear returns policy based on Belgian consumer protection law. Lovesweetstyle.com Reviews

This outlines the steps and conditions for customers wishing to cancel an order or return a product after receipt.

Right of Withdrawal Cooling-off Period

• Notification Period: Customers have 14 days from the receipt of the product to inform Lightandshade.be of their decision to withdraw from the sale. This notification must be sent via email to [email protected]. This aligns with standard EU consumer protection regulations for online purchases.
• Return Period: Once the seller is notified, the goods must be returned within 5 days of this notification.

Conditions for Return

Lightandshade.be enforces specific conditions for returned items to be eligible for a refund:

• Unopened Packaging: The primary condition stated is that “De goederen dienen in ongeopende verpakking teruggestuurd te worden.” This is a crucial point, meaning the product box itself should not have been opened.
• No Usage or Manipulation: “Artikelen die gebruikt, aangesloten, gemanipuleerd of aangepast werden door de koper kunnen niet geretourneerd worden.” This ensures that only new, resaleable items are accepted back.
• Original Product Box Protection: The product box must not be used as the shipping box. It “moet steeds extra verpakt worden om schade aan de productdoos te vermijden.” This prevents damage to the original packaging, which is vital for resale.
• Required Documentation: A copy of the invoice and an accompanying letter likely detailing the reason for return and order information must be included with the return shipment.

Refund Process

• Timely Refund: Lightandshade.be commits to refunding the original invoice amount “zodra wij het geretourneerde artikel ontvangen hebben.”
• Payment Method: The refund will be processed to the same card, account number, or payment method used for the original purchase.
• Refusal of Returns: Lightandshade.be reserves the right to refuse returns or refunds if the packaging was opened, products were damaged by the customer, or if the customer fails to return items within the 14-day receipt period referring to the overarching period for initiation of return.
• Exchange/Refund Timeline: Any exchange or refund will only be processed once the returned articles have been received at their return address.

Shipping Costs for Returns

• Customer Responsibility: “De koper staat zelf in voor de verzendingskosten van de retourzending.” The customer is responsible for the return shipping costs for cancellations or typical returns.
• Seller Responsibility Error: Lightandshade.be will only cover return shipping costs if the customer received an incorrect item. This is standard practice, ensuring customers aren’t penalized for seller errors.

Lightandshade.be vs. Competitors

When evaluating Lightandshade.be against its competitors in the lighting and home decor market, several factors come into play, including product range, pricing, customer service, and target audience.

Product Range and Specialization

• Lightandshade.be: Specializes heavily in lighting indoor, outdoor, accessories with a supplementary offering of furniture and decor. Their strength lies in the depth of their lighting catalog and catering to specific project needs for B2B clients. They carry a mix of well-known brands e.g., Vibia, Wever & Ducré, Artemide, PSM Lighting, Modular Lighting Instruments, Nordlux.
• Larger Retailers e.g., Lampenwelt.de / Lights.co.uk: These are often mega-stores for lighting, boasting an even wider array of brands and products, often in the hundreds of thousands. They might offer more budget-friendly options alongside high-end ones due to sheer volume and diverse sourcing. Their B2B services might be less personalized than Lightandshade.be’s dedicated approach.
• General Home Furnishing Stores e.g., Wayfair.eu, WestwingNow: These competitors offer a vast range of home products, including lighting, but lighting is not their sole focus. Their strength is in providing a one-stop shop for outfitting an entire home, often with trends and seasonal collections. Their lighting selection might be broader in terms of style but less deep in terms of specialized components or professional-grade fixtures.

Pricing and Value Proposition

• Lightandshade.be: Positions itself with competitive pricing, especially for B2B customers who can get custom quotes. The outlet section and newsletter discount also offer value. They seem to balance quality brands with accessible pricing.
• Discount Retailers: Some competitors might focus solely on low prices, often at the expense of brand variety or detailed customer support. They appeal to budget-conscious buyers but might lack the expertise for complex lighting solutions.
• High-End Boutiques: Stores focusing exclusively on luxury designer lighting will typically have higher price points but offer unique, exclusive pieces and often more personalized design consultations.

Customer Service and Support

• Lightandshade.be: Emphasizes personalized “professioneel advies” and swift, efficient customer service. Their blog content and dedicated contact options reflect a supportive approach, especially valuable for complex lighting projects.
• Large E-commerce Platforms: While they offer extensive FAQs and automated support, personal advice might be harder to come by, and resolutions can sometimes be slower due to scale.
• Smaller Niche Stores: May offer very personalized service but might have limited operating hours or fewer resources than Lightandshade.be.

Target Audience

• Lightandshade.be: Appeals to both general consumers seeking quality lighting for their homes and professionals installers, architects looking for reliable suppliers and project-specific solutions. This dual focus is a key differentiator.
• Mass Market Retailers: Primarily target individual consumers with broad tastes and varying budgets.
• Trade Suppliers: Focus almost exclusively on B2B clients, often requiring accounts and minimum orders. Lightandshade.be bridges this gap by serving both.

In summary, Lightandshade.be carves out a strong position by offering a deep lighting catalog combined with robust B2B services and a commitment to customer support.

While larger players may offer more sheer volume, Lightandshade.be appears to focus on curated quality and personalized service, making it a strong contender for those valuing expert advice and project-specific solutions.

Lightandshade.be Customer Service and Support

Based on the information available on their homepage, Lightandshade.be places a strong emphasis on providing responsive and professional customer service.

This is a critical aspect for any online business, especially when dealing with products like lighting that may require technical advice or installation guidance.

Stated Commitment to Customer Satisfaction

• Direct Quote: The website features a direct quote from “David, Customer Service”: “Bij Lightandshade zetten we ons volledig in om onze klanten snel en efficiënt te helpen. Uw tevredenheid is onze prioriteit.” This personal touch immediately conveys a customer-first approach.
• “Professioneel advies”: They explicitly state they offer “Professioneel advies bij de keuze van armaturen” and that “Ons team van experts staat klaar om te adviseren.” This highlights their willingness to guide customers through product selection, which is particularly helpful given the technical nuances of lighting.

Contact Channels

Lightandshade.be provides clear and direct contact methods for customer inquiries:

• Phone Number: +32 57214329 – Direct phone access suggests real-time support for urgent queries.
• Email Address: [email protected] – A standard and reliable channel for less urgent questions, order modifications, or detailed inquiries.

Pre-Purchase Support

The website indicates support is available even before a purchase is made, helping potential customers make informed decisions:

• “Advies nodig bij uw keuze?”: This prominent call to action invites customers to seek guidance on product selection.
• B2B Offerte Quote Service: For business clients, the ability to request a tailored quote for a project “Offertes op maat van uw project of lichtplan” is a direct form of pre-sales support, ensuring professionals get the right products at the right price for their specific needs.
• Blog/Lichtadvies: The blog section offers “Lichtadvies” Lighting Advice and inspirational articles. While not direct one-on-one support, these resources empower customers with knowledge, reducing the need for basic inquiries. Topics like “Welke verlichting gebruik ik in een badkamer?” directly address common customer questions.

Post-Purchase Support & Transparency

After a purchase, Lightandshade.be aims to keep customers informed and address potential issues: Nemprint.dk Reviews

• Order Tracking: Customers can “de status van uw order opvolgen in uw account” and receive a “track and trace link” via email once their order ships. This transparency is crucial for managing delivery expectations.
• Returns Policy: As detailed previously, the clear and comprehensive returns policy in the FAQ section provides a framework for handling cancellations, returns, and refunds. The direct email for return notifications [email protected] simplifies the process.

Overall, Lightandshade.be appears to have a well-structured approach to customer service, prioritizing accessibility, expert advice, and clear communication throughout the customer journey.

Their commitment to both individual and professional clients suggests a versatile and dedicated support team.

Lightandshade.be Blog and Resources

Lightandshade.be goes beyond being a mere e-commerce platform by offering a dedicated blog section filled with informational articles and lighting advice.

This resource hub serves multiple purposes: educating customers, inspiring design ideas, and establishing the company as an authority in the lighting industry.

Content Focus

The blog content primarily revolves around practical lighting advice, design inspiration, and product spotlights.

• Practical Lighting Guides: Many articles provide specific guidance for different areas of the home or office, such as:
  • “Welke verlichting gebruik ik in een badkamer?” What lighting do I use in a bathroom?
  • “De gids voor badkamerverlichting: producttips en inspiratie” The guide to bathroom lighting: product tips and inspiration
  • “Het belang van goede kantoorverlichting” The importance of good office lighting
  • “Hoe verlicht ik mijn keuken?” How do I light my kitchen?
  • “Maak je woonkamer stralend” Make your living room radiant
  • “Transformeer je slaapkamer met betoverende verlichting” Transform your bedroom with enchanting lighting
• Design & Inspiration: Articles often focus on aesthetic and atmospheric aspects of lighting, helping customers envision how products can enhance their spaces.
• Product/Brand Spotlights: Some posts delve into specific brands or iconic designs, providing deeper insights into the quality and philosophy behind certain products. Examples include:
  • “De Artemide Nessino Tafellamp: Een Tijdloos Design Icoon” The Artemide Nessino Table Lamp: A Timeless Design Icon
  • “Ontdek PSM Lighting: verfijnde verlichting voor moderne ruimtes” Discover PSM Lighting: refined lighting for modern spaces
  • “Modular Lighting: innovatie en design bij Light and Shade” Modular Lighting: innovation and design at Light and Shade
  • “Nordlux: kwaliteitsverlichting tegen aantrekkelijke prijzen” Nordlux: quality lighting at attractive prices

Value to Customers

The blog adds significant value to the customer experience by:

• Empowering Informed Decisions: By providing detailed guides, customers can better understand their lighting needs and choose appropriate fixtures, reducing the likelihood of returns due to incorrect product selection.
• Inspiring Creativity: The inspirational content encourages customers to think beyond basic illumination and consider how lighting can enhance the mood and functionality of their living or working environments.
• Building Trust: Offering free, high-quality advice positions Lightandshade.be as a knowledgeable and trustworthy source, fostering customer loyalty. This also demonstrates expertise that extends beyond simply selling products.
• Addressing Common Questions: The articles anticipate and answer many common questions customers might have about lighting, potentially reducing the load on customer service.

SEO Benefits

From an SEO perspective, a well-maintained blog with relevant content is invaluable:

• Keyword Rich Content: Articles on specific room lighting bathroom, kitchen, office naturally incorporate long-tail keywords that potential customers are searching for.
• Increased Organic Traffic: Regularly updated, high-quality content helps the website rank higher in search engine results, driving more organic traffic.
• Authority Building: By providing expert advice, Lightandshade.be establishes itself as an authority in the lighting niche, which can improve its overall domain authority and search engine standing.
• Internal Linking Opportunities: The blog posts can link back to relevant product pages, guiding users to specific items discussed in the articles and improving internal site navigation and crawlability.

The blog on Lightandshade.be is a commendable asset, turning a transactional e-commerce site into a valuable resource for anyone interested in lighting solutions and home decor.

It’s a strategic move that benefits both the customer and the business.

Frequently Asked Questions

What is Lightandshade.be?

Lightandshade.be is an online retailer specializing in a wide range of lighting solutions for both indoor and outdoor use, as well as a selection of furniture and home decor items. Hilipert.com Reviews

They cater to individual consumers and B2B professionals like installers and architects.

What types of lighting products does Lightandshade.be offer?

Lightandshade.be offers an extensive array of lighting products including hanging lamps, recessed spotlights, ceiling lamps, floor lamps, table/desk lamps, track lighting, and wall lamps for indoor use.

For outdoor spaces, they provide ground/recessed lights, hanging lamps, ceiling lamps, garden poles, lighting objects, and wall lamps.

Does Lightandshade.be sell furniture and decor?

Yes, in addition to lighting, Lightandshade.be also offers a curated selection of furniture and decor items, such as storage systems, seating, living accessories, table accessories, chairs, tables, and garden furniture.

Is Lightandshade.be suitable for businesses or professionals?

Yes, Lightandshade.be has a strong B2B focus.

They offer specialized services for professionals like installers and architects, including dedicated B2B registration, project-specific quotes, and expert advice for large-scale lighting plans.

Does Lightandshade.be offer custom quotes for projects?

Yes, professionals and businesses can request custom quotes for their projects or lighting plans directly through the Lightandshade.be website.

What payment methods are accepted on Lightandshade.be?

Lightandshade.be accepts various secure online payment methods, including Bancontact, credit card, PayPal, Ideal, Sofort, KBC, and bank transfer overschrijving.

Does Lightandshade.be offer free shipping?

Yes, Lightandshade.be offers free shipping for orders exceeding €100.

Where does Lightandshade.be deliver?

Lightandshade.be provides fast and efficient delivery services throughout Europe. Aussiebrandingsolutions.com Reviews

How can I track my order from Lightandshade.be?

You can track the status of your order by logging into your account on the Lightandshade.be website.

Additionally, you will receive a track-and-trace link via email once your order has been dispatched.

What is Lightandshade.be’s return policy?

Customers have 14 days from receiving their product to inform Lightandshade.be of their wish to return it via email.

The goods must then be returned within 5 days in unopened packaging, unused, and undamaged.

A copy of the invoice and a letter must accompany the return.

Who pays for return shipping costs at Lightandshade.be?

The customer is responsible for the return shipping costs for cancellations or standard returns.

Lightandshade.be will only cover return shipping costs if the customer received an incorrect item due to their error.

Can I return an item if the packaging is opened?

No, according to Lightandshade.be’s policy, goods must be returned in unopened packaging to be eligible for a refund.

Items that have been used, connected, manipulated, or adapted by the buyer cannot be returned.

How long does it take to get a refund from Lightandshade.be?

Lightandshade.be states that the original invoice amount will be refunded as soon as they receive the returned item. Wallpapermural.com Reviews

The refund will be processed to the original payment method used for the order.

Does Lightandshade.be have a blog?

Yes, Lightandshade.be features a blog section that provides lighting advice, inspiration, and articles on various topics such as bathroom lighting, office lighting, living room illumination, and spotlights on specific lighting brands.

Can I get advice on choosing the right lighting for my home?

Yes, Lightandshade.be emphasizes offering professional advice to help customers choose the right fixtures.

They encourage customers to seek guidance and provide informative articles in their blog section.

Does Lightandshade.be offer discounts or an outlet section?

Yes, Lightandshade.be has an “OUTLET” section featuring products at advantageous prices.

They also offer a 3% discount for customers who sign up for their newsletter.

What brands does Lightandshade.be carry?

Lightandshade.be carries several well-known lighting brands, including PSM Lighting, Vibia, Wever & Ducré, Delta Light, Artemide, Modular Lighting Instruments, and Nordlux, among others.

How do I contact Lightandshade.be customer service?

You can contact Lightandshade.be customer service by phone at +32 57214329 or by email at [email protected].

What if I receive a damaged product from Lightandshade.be?

While their return policy emphasizes unopened packaging, if you receive a product that is damaged or incorrect due to a seller error, Lightandhade.be will cover the return shipping costs, implying they will address such issues.

It’s best to contact their customer service immediately if this occurs. Tigercreek.org Reviews

Is Lightandshade.be a physical store or only online?

Based on the website information, Lightandshade.be primarily operates as an online retailer, offering Europe-wide delivery and online customer support. There is no mention of a physical storefront.