Medialarm247.com Reviews

Based on looking at the website, Medialarm247.com appears to be a legitimate service offering personal SOS alarm devices primarily aimed at elderly or disabled individuals, providing 24/7 monitoring and emergency response.

This service focuses on enhancing independence and security for vulnerable individuals living at home, which aligns with beneficial societal goals.

It’s a pragmatic solution designed to offer peace of mind to both users and their caregivers by ensuring timely assistance in emergencies, including falls or other distress situations.

The platform emphasizes ease of use, constant support, and quick response times, highlighting features like fall detection and a mobile application for tracking loved ones.

While the service itself addresses a genuine need for safety and well-being, especially for those who wish to maintain their independence in their homes, it’s crucial for consumers to meticulously review the terms, pricing, and specific functionalities to ensure it aligns with their needs and expectations.

In the grand scheme of things, providing a safety net for our elders and those with special needs is a commendable effort, allowing them to live with dignity and security, which is always a positive outcome.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Medialarm247.com Review & First Look

Diving into Medialarm247.com, it’s clear their core mission is to provide a safety net for vulnerable individuals, primarily the elderly and those with disabilities, allowing them to maintain independence in their own homes.

The website presents a streamlined, direct approach to this critical service.

What is the Medialarm247.com SOS Button?

The SOS Button is a personal alarm system designed for emergency situations.

It includes a base unit charger and a comfortable pendant that can be worn around the wrist, neck, or attached to keys or a belt.

The primary function is to allow users to alert a 24-hour Care Team in an emergency by simply pressing a button.

• Core Functionality: Emergency alert system with 24/7 monitoring.
• Target Audience: Elderly, disabled, individuals shielding, those with dementia/Alzheimer’s, physical or learning disabilities, and mobility issues.
• Ease of Use: Described as easy to install and test, connecting the user to the Care Team after initial setup.

Initial Impressions and User Experience

Upon first glance, the Medialarm247.com website is fairly straightforward, making it easy to navigate and understand the core offering.

The information is presented clearly, with dedicated sections for “Who is it for?”, “How it works?”, and “Benefits.”

• Design: Clean and functional, prioritizing information accessibility.
• Information Clarity: Key details about the service, device, and target users are readily available.
• Call to Action: Prominent “Get a Call Back” and phone numbers encourage direct contact for inquiries.

Medialarm247.com Cons

While the service addresses a vital need, it’s essential to consider potential downsides or areas where users might need to dig deeper.

Financial Commitments and Hidden Fees

The pricing structure, while seemingly straightforward at first glance, requires careful examination.

The “free device” offer is contingent on a yearly monitoring subscription. Icopify.co Reviews

• Device Cost: The device itself is stated to be “worth £200.00” but is free with a 12-month monitoring subscription. This means you’re essentially paying for the device through the subscription.
• Payment Structure: Payments are managed on a quarterly basis, totaling £119.97 per quarter for the monthly equivalent of £39.99, or £299.99 for the yearly upfront payment. This quarterly billing might not suit everyone’s budgeting preferences.
• Lost Device Fee: A significant charge of £120 is levied for a lost replacement device, which is a considerable amount and something users should be aware of. This isn’t just a minor administrative fee. it’s a substantial cost.

Service Limitations and Geographic Restrictions

While the service boasts availability in 28 countries, there are important caveats.

• Monitoring Centre Exception: The website explicitly states “exc monitoring centre in some countries outside UK and Ireland,” which could mean the level of direct monitoring and immediate response might vary significantly outside these core regions. This is a crucial detail for international users.
• Dependency on External Services: The system relies on emergency contacts and, if necessary, emergency services. While this is standard, the efficiency can depend on local infrastructure and response times.
• Mobile Application Limitations: While a mobile application for tracking loved ones is mentioned, specific functionalities like real-time tracking accuracy, historical data, and integration with other family communication tools are not detailed.

Potential User Experience Gaps

While the website highlights ease of use, real-world scenarios might present challenges.

• Testing and Setup: Although “easy to install and test” is claimed, for elderly or less tech-savvy users, even simple setup can be a hurdle. The website doesn’t specify the level of support provided for initial setup.
• False Alarms: While a fall detection sensor is a great feature, the website doesn’t elaborate on the handling of potential false alarms, which can be a concern for both users and monitoring teams.
• Battery Life and Maintenance: Information on battery life of the pendant and base unit, as well as maintenance requirements e.g., charging frequency, checks, is not prominently displayed.

Medialarm247.com Alternatives

For those seeking personal alarm systems, several alternatives offer similar or expanded functionalities, catering to diverse needs and budgets.

Exploring these options can help individuals make an informed decision.

Traditional Landline-Based Systems

These systems are often robust and reliable, especially in areas with stable landline connections.

• Advantages: High reliability, typically lower monthly fees, often preferred by those less comfortable with mobile technology.
• Disadvantages: Requires a landline, limits mobility to within the home, no GPS tracking.
• Example: Many local emergency response services or medical alert companies offer landline-based units.

Mobile Personal Emergency Response Systems mPERS

These devices offer greater flexibility, allowing users to be protected both inside and outside their homes.

• Advantages: GPS tracking, mobile connectivity cellular, often includes fall detection, suitable for active seniors.
• Disadvantages: Higher monthly fees, battery life concerns, cellular signal dependency.
• Examples: Brands like Life Alert, Medical Guardian, or Bay Alarm Medical offer various mobile options with advanced features.
  • Life Alert: Known for aggressive marketing but has a long-standing reputation. Their systems typically start around $49.95/month.
  • Medical Guardian: Offers a range of devices, including mobile units with fall detection. Their prices typically start from $29.95/month for basic services, with mobile options costing more.
  • Bay Alarm Medical: Provides both in-home and mobile solutions, often praised for customer service. Mobile systems with fall detection start around $39.95/month.

Smartwatch-Based Solutions

Modern smartwatches with health monitoring features can sometimes serve as a personal alert system, especially for tech-savvy individuals.

• Advantages: Multi-functional, often already owned, discreet, includes health monitoring heart rate, ECG.
• Disadvantages: Not specifically designed for emergency response, may require a paired smartphone, battery life can be short, professional monitoring typically an add-on.
• Example: Apple Watch with fall detection and Emergency SOS features. While not a dedicated medical alert system, it can dial emergency services. This feature has been credited with saving lives, with reports of over 100,000 fall-related emergency calls placed by Apple Watches in 2021 alone, according to Apple.

Community-Based and Family Support Networks

Sometimes, the best “system” is a strong support network of family, friends, and community.

• Advantages: Personalized care, emotional support, often no direct cost.
• Disadvantages: Not always available 24/7, requires reliable individuals, may not be equipped for medical emergencies.
• Alternative Actions: Regular check-ins, designated emergency contacts, establishing a neighborhood watch or buddy system.

How to Cancel Medialarm247.com Subscription

Understanding the cancellation policy is crucial before signing up for any service.

Medialarm247.com states a relatively straightforward cancellation process, which is a positive sign. Threasury.com Reviews

Understanding the No-Contract Policy

Medialarm247.com promotes a “No Contract Period!” policy, meaning users can cancel their service at any time without being tied into a long-term agreement.

• Flexibility: This offers significant flexibility compared to services that require annual or multi-year commitments.
• Refund Policy: The website states, “You would not be charged if you return the device in working order with all accessories.” This implies that any unspent portion of a quarterly or yearly payment might be refunded upon device return, though explicit details on prorated refunds are not detailed. It’s wise to clarify this directly with them.

Steps to Cancel Your Subscription

While the website mentions you can cancel “at any time,” the specific steps for doing so are not explicitly laid out in a dedicated section.

Based on common practices for subscription services and the contact information provided:

1. Contact Customer Service Directly: The most reliable way to cancel is to reach out to their customer service team.
   • Phone: Call 0800 688 9961.
   • Email: Send an email to [email protected].
2. Provide Account Details: Be ready to provide your account number, name, and any other identifying information to verify your identity.
3. Request Cancellation and Device Return Instructions: Clearly state your intention to cancel and request instructions on how to return the device.
   • Ensure you receive confirmation of your cancellation request.
   • Ask for a return shipping label or instructions if applicable.
4. Return the Device: As per their policy, the device must be returned “in working order with all accessories” to avoid further charges. Document the condition of the device before shipping and keep proof of postage.

Important Considerations for Cancellation

• Timing: If you’re on a quarterly payment plan, canceling mid-quarter might still mean you’ve paid for the full quarter. Clarify their prorated refund policy.
• Device Condition: Make sure the device and all accessories are in good working order before returning them to avoid any disputes or charges.
• Confirmation: Always get a written confirmation of your cancellation, preferably via email, for your records. This helps in case of any billing discrepancies later on.

Medialarm247.com Pricing

Understanding the pricing structure of Medialarm247.com is crucial for anyone considering their service.

They aim for competitive pricing with a model that incentivizes longer commitments.

Subscription Models and Costs

Medialarm247.com offers two primary payment models: monthly and yearly, with a significant discount for the latter.

• Monthly Payment:
  • Cost: £39.99 per month.
  • Billing: Managed on a quarterly basis, meaning you pay £119.97 per quarter. This is an important distinction. while they advertise a monthly rate, actual billing is quarterly.
• Yearly Upfront Payment:
  • Cost: £299.99 per year.
  • Savings: This option offers a “Saving of £179.89” compared to paying monthly for a full year £39.99 x 12 = £479.88.
  • Device Incentive: The device, stated to be “worth £200.00,” is “ABSOLUTELY FREE” if you sign up for 12 months of monitoring.

What’s Included in the Price?

The subscription fee covers the core service, which includes the SOS button device and 24/7 monitoring.

• SOS Alarm Device: Included for free with a 12-month subscription.
• 24-Hour Care Team Monitoring: Continuous monitoring and response in case of emergency.
• Free Delivery: For the initial device.

Additional Costs to Be Aware Of

Beyond the recurring subscription, potential users should factor in other possible charges.

• Lost Device Replacement: As mentioned, a hefty £120 charge applies if the device is lost and needs replacement. This is a significant additional cost.
• VAT Exemption: The website mentions a “further discount if they are deemed VAT exempt!” This applies to certain conditions for individuals with disabilities or chronic illnesses in the UK. Potential users should inquire about their eligibility.

Value Proposition

At £1.31 per day based on the yearly payment, Medialarm247.com positions itself as an affordable solution for personal safety.

For comparison, the average cost of similar medical alert systems in the UK can range from £20 to £45 per month, depending on features and monitoring levels. Lambtonandjackson.com Reviews

Medialarm247.com’s yearly rate of £299.99, which breaks down to approximately £24.99 per month, is competitive, especially with the “free” device.

However, the quarterly billing for the monthly plan can be confusing for some.

Medialarm247.com vs. Competitors

When considering a personal SOS alarm system, it’s wise to compare Medialarm247.com against other major players in the market to understand its competitive standing.

Key factors for comparison include features, pricing, reliability, and customer support.

Feature Set Comparison

Feature	Medialarm247.com	Tunstall Healthcare	Personal Alarm Watch
Device Type	Pendant wrist/neck/clip, Base Unit	Variety: Pendants, Fall Detectors, Smart Hubs	Smartwatch-style alarm
Monitoring	24/7 Professional Care Team	24/7 Monitoring Centre TSA Platinum Certified	24/7 Monitoring Centre
Fall Detection	Yes Automatic sensor	Yes Dedicated fall detectors, some pendants	Yes Built-in sensor
GPS Tracking	Yes Mobile App	Yes On mobile devices	Yes Built-in
Mobile Application	Yes Location tracking	Yes For some advanced systems	Yes For caregiver tracking
Coverage	28 European Countries Monitoring exceptions	Primarily UK, some international presence	UK & Ireland primarily
Certifications	Supplier TSA Platinum Certification	TSA Platinum Certified Directly	Often ISO 9001 certified
Contract	No Contract Period	Varies, some require contracts	Often no contract or short-term agreements
Lost Device Fee	£120	Varies by provider, often high	Varies, sometimes lower
VAT Exemption	Yes Potential discount	Yes	Yes

Pricing Model Comparison

Medialarm247.com’s pricing £39.99/month, £299.99/year is competitive, especially with the “free” device for annual sign-ups.

• Tunstall Healthcare: One of the largest providers, often working through local authorities or directly. Their prices can vary widely based on the system’s complexity but generally start around £20-£30 per month for basic services, with more advanced fall detection or mobile units costing £40-£50+.
• Personal Alarm Watch e.g., SureSafe, Careline: These are often standalone mobile devices. Monthly costs typically range from £25-£40, with the device often being a one-off purchase e.g., £99-£150 or included in a higher monthly fee. Some offer similar “free device with annual plan” deals.

Reliability and Customer Service

• Medialarm247.com: Boasts 98.7% of calls answered in less than 60 seconds and supplier’s TSA Platinum Certification. Customer testimonials on their site are positive.
• Established Providers e.g., Tunstall: Benefit from long-standing reputations and extensive experience. Their call centers are rigorously audited by organizations like TSA.
• Smaller Niche Providers: Customer service can be more personalized but might have fewer resources than larger companies.

Key Differentiators

• Medialarm247.com’s “No Contract”: This is a significant advantage for those who dislike long-term commitments, offering flexibility that some larger competitors might not.
• International Reach with caveats: While the 28-country availability is broad, the “monitoring centre exception” needs careful consideration for users outside the UK and Ireland.
• Transparent Lost Device Fee: While high, at least it’s stated upfront, allowing users to factor it into their decision. Some competitors might hide such fees in the fine print.

In summary, Medialarm247.com offers a strong value proposition, particularly with its no-contract policy and competitive annual pricing.

However, potential users should carefully compare its international service nuances and the lost device fee against other providers before making a decision.

For users in the UK and Ireland, it appears to be a robust and flexible option.

Understanding the “Vulnerable Customer Policy”

Medialarm247.com includes a “Vulnerable Customer Policy” which is a critical aspect of their service, reflecting a commitment to ethical and responsible engagement with their target demographic.

This policy outlines how the company identifies and supports customers who may be in vulnerable circumstances. Dm-consultant.com Reviews

What Constitutes a “Vulnerable Customer”?

While the specific details of Medialarm247.com’s policy aren’t fully outlined on the homepage, generally, a vulnerable customer is someone whose personal circumstances and characteristics mean they are especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care. This can include:

• Age: Elderly individuals who may have cognitive or physical impairments.
• Health: Those with physical disabilities, mental health issues, chronic illnesses, or learning disabilities.
• Cognitive Impairment: Individuals suffering from dementia or Alzheimer’s.
• Bereavement or Distress: Customers undergoing significant personal hardship.
• Language Barriers: Non-native speakers who may struggle with complex terms.
• Digital Exclusion: Those less familiar or comfortable with technology.

How the Policy Aims to Protect

A robust vulnerable customer policy typically involves several key components designed to ensure fair treatment and appropriate support.

• Identification: Training staff to recognize signs of vulnerability and to proactively ask questions sensitively to identify vulnerable customers.
• Tailored Communication: Adapting communication methods and language to be clear, simple, and empathetic. This might involve speaking slower, repeating information, or using visual aids.
• Decision-Making Support: Ensuring customers have sufficient time to make decisions, offering to involve trusted third parties family, friends, or caregivers, and providing information in alternative formats.
• Product Suitability: Confirming that the service or product offered is genuinely suitable for the vulnerable individual’s needs and circumstances, rather than simply making a sale.
• Complaint Handling: Providing an accessible and empathetic complaints process for vulnerable customers.
• Safeguarding: Having clear procedures in place if there are concerns about potential abuse or neglect.

Importance for a Service Like Medialarm247.com

For a service directly targeting the elderly and disabled, a strong vulnerable customer policy is not just good practice. it’s essential.

• Ethical Responsibility: It demonstrates the company’s commitment to protecting those who may be more susceptible to exploitation or misunderstanding.
• Trust and Reputation: A clear and effective policy builds trust with users, their families, and caregivers, enhancing the company’s reputation.
• Regulatory Compliance: In many countries, financial and service regulators impose strict requirements on companies dealing with vulnerable customers. Adhering to these standards is crucial for legal compliance.
• Enhanced User Experience: By providing tailored support, the policy can lead to a more positive and effective experience for vulnerable users, ensuring they fully benefit from the service and feel secure.

It’s recommended that potential customers and their families thoroughly review the full vulnerable customer policy which would typically be available in a more detailed document than the homepage provides to understand the specific safeguards and support mechanisms in place.

Medialarm247.com Customer Support & Service

Effective customer support is paramount for a service like Medialarm247.com, where users may be vulnerable and rely on quick, clear communication.

The website highlights several aspects of their support infrastructure.

Accessibility of Contact Information

Medialarm247.com makes it relatively easy to get in touch, which is a good first step for customer service.

• Phone: A prominent phone number 0800 688 9961 is displayed throughout the site. Direct phone access is crucial for elderly users or those in urgent need of assistance.
• Email: An email address [email protected] is provided for written inquiries.
• “Get a Call Back” Feature: This convenient option allows users to request a call back, potentially saving them hold times.
• Physical Address: A registered company address is listed Unit 3 Vista Place, Coy Pond Business Park, BH12 1JY, adding a layer of transparency.
• Company Registration: The company number 13634557 Registered in United Kingdom further verifies their legitimate business status.

24/7 Care Team and Response Times

The core of their service revolves around the 24-hour Care Team and their response capabilities.

• Around-the-Clock Availability: The service promises support “24h/365d” from their emergency monitoring center, staffed by “experienced and certified professionals.” This constant availability is non-negotiable for a personal alarm system.
• Quick Call Answering: They boast an impressive statistic: their SOS Button answers “98.7 percent of emergency calls in less than 60 seconds.” This metric, if consistently met, signifies a highly responsive service.
• Supplier Certification: The mention of their supplier being evaluated by the TSA Telecare Services Association and obtaining “Platinum Certification” is a strong indicator of service quality and reliability. This certification means:
  • 97.5% emergency calls are answered in less than 60 seconds: This slightly differs from the 98.7% quoted for their SOS Button, but both indicate high performance.
  • 100% trust: They state this certification means “you can 100% trust our team of professionals will be there when you need them most.”

Customer Testimonials and Trust Factors

The website features a “WHAT OUR CUSTOMERS SAY?” section with positive feedback.

• Positive Feedback: Testimonials from “Helen Vardy,” “Barry Reeves,” and “Julie” express satisfaction with the response, service, and feeling of safety. While these are curated, they provide a glimpse into customer experience.
• User Base and Experience: Medialarm247.com claims “More than 50,000 users trust the service” and that their “user-friendly technology has been used since 2009 in different countries.” This suggests a long-standing presence and considerable user base.
• Call Volume: The supplier answered “more than 15,000 emergency calls last year with 1000 people joining each month,” indicating significant operational scale.

Areas for Further Inquiry

While the stated customer service features are positive, potential users might want to confirm: Simplifylabs.io Reviews

• Direct Support vs. Monitoring: Clarify if the 24/7 “Care Team” also handles general customer service inquiries billing, technical issues or if there are separate channels.
• Technical Support for Setup: While “easy to install” is mentioned, detailed instructions or remote assistance for setup, especially for less tech-savvy users, would be beneficial.
• Post-Emergency Follow-up: Understanding the protocol for follow-up after an emergency call e.g., confirming user well-being, incident reporting would provide more assurance.

Overall, Medialarm247.com puts forward a strong case for reliable and responsive customer support, underpinned by certifications and robust response time claims.

Frequently Asked Questions

What is Medialarm247.com?

Medialarm247.com is an online service that provides personal SOS alarm devices and 24/7 monitoring services, primarily designed for elderly or disabled individuals to ensure their safety and independence in their homes.

How does the Medialarm247 SOS Button work?

In an emergency, the user presses the SOS button on their pendant.

This sends a distress signal to the 24-hour Emergency Response Monitoring Center, which assesses the situation and contacts emergency services or pre-listed emergency contacts if needed.

Does the Medialarm247 SOS Button have fall detection?

Yes, the Medialarm247 SOS Button includes a fall detection sensor that automatically sends an alert to the Emergency Response Monitoring Centre if a fall or fainting spell is detected, without the need for manual button presses.

Who is the Medialarm247 service suitable for?

It is suitable for elderly people, individuals shielding against Covid-19, those with Dementia or Alzheimer’s, individuals with physical or learning disabilities, individuals with mobility issues, and their family members/caretakers.

Is Medialarm247.com available outside the UK and Ireland?

Yes, the service is stated to be available in 28 European countries.

However, the website notes “exc monitoring centre in some countries outside UK and Ireland,” implying that the direct monitoring might vary in certain regions.

What is the cost of Medialarm247.com’s service?

The service costs £39.99 per month, billed quarterly at £119.97. Alternatively, you can pay yearly upfront for £299.99, which offers a saving of £179.89.

Is the Medialarm247 device free?

Yes, the device, valued at £200.00, is provided for free if you sign up for a 12-month monitoring subscription. Rpmpower.co.uk Reviews

Are there any contracts with Medialarm247.com?

No, Medialarm247.com states they have “No Contract Period!” allowing you to cancel the service at any time.

How do I cancel my Medialarm247.com subscription?

You can cancel your subscription by contacting their customer service via phone at 0800 688 9961 or by emailing [email protected].

You will need to return the device in working order to avoid further charges.

What happens if I lose my Medialarm247 device?

There is a charge of £120 to send out a replacement device if your original device is lost.

What certifications does Medialarm247.com or its supplier hold?

Their supplier is evaluated by the TSA Telecare Services Association annually and holds the maximum classification – Platinum Certification.

What does TSA Platinum Certification mean for the service?

It signifies that 97.5% of emergency calls are answered in less than 60 seconds, indicating high reliability and trust in their professional team.

Can I add a second user to my Medialarm247 service?

Yes, you can add a second user.

You need to contact [email protected] for details on how to do this.

Does Medialarm247.com offer a mobile application?

Yes, they offer a mobile application that allows caregivers to keep track of their loved ones and see their current location. It also sends alerts if they fall or wander off.

How quickly does Medialarm247.com answer emergency calls?

They claim to answer 98.7% of emergency calls in less than 60 seconds, and their supplier’s certification states 97.5% of calls are answered within that timeframe. Kittyangels.org.uk Reviews

What are the benefits of using Medialarm247.com?

Benefits include independence and security for users, 24/7 support from a monitoring center, potential dispatch of an ambulance in an emergency, peace of mind for caregivers, mobile tracking, and quick call response times.

Is there a discount for VAT exempt individuals?

Yes, the website mentions that users deemed VAT exempt may receive a further discount on the service.

How long has the technology used by Medialarm247.com been in use?

Their user-friendly technology has been in use since 2009 in various countries such as Portugal, France, the Netherlands, and Belgium.

What is the customer satisfaction rate for Medialarm247.com?

The website claims they have a high customer satisfaction rate and help seniors live independently and safely for as long as possible.

They also state their supplier answered over 15,000 emergency calls last year.

What payment methods are accepted by Medialarm247.com?

The website indicates that payments are managed on a quarterly basis, and your payment will show as “Media Alarm 247 XXXXXXXX.” Specific card types or other methods are not detailed on the homepage, but typical online payment options are usually available.