Overthetop.co.uk Reviews

Based on checking the website, Overthetop.co.uk appears to be a legitimate online retailer specializing in pet protection products, primarily focusing on dog beds, mats, throws, and vehicle protection like car seat covers and boot liners.

The site emphasizes its 20-year history in providing solutions for dog owners to maintain their homes and cars while ensuring their pets’ comfort and safety.

This review will delve into the various aspects of Overthethetop.co.uk, from its product offerings to customer service information, to give you a comprehensive overview of what to expect from this brand.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Overthetop.co.uk Review & First Look

Based on looking at the website, Overthetop.co.uk presents itself as a well-established and reputable company in the pet accessory market.

The site’s clean design and clear navigation immediately convey professionalism.

They specialize in high-quality, durable products designed to protect vehicles and homes from pet-related wear and tear, while also ensuring pet comfort.

Initial Impressions and User Experience

Upon landing on Overthetop.co.uk, the user experience is generally positive.

The main navigation is straightforward, with clear categories like “Dog Beds, Mats and Throws,” “Pet Accessories,” and “Car Seat Covers & Boot Liners.” This makes it easy for visitors to find what they’re looking for without much fuss.

The site emphasizes its long-standing presence in the market, stating, “for over 20 years, we have dedicated ourselves to providing the very best of protection for dogs, homes and cars.” This instantly builds a sense of trust and reliability.

• Ease of Navigation: Categories are well-defined, and a clear search bar is available.
• Aesthetics: The design is functional and clean, prioritizing product visibility.
• Information Accessibility: Key information like “About Us,” “Contact Us,” “FAQ’s,” and “Reviews” are readily available in the footer.
• Mobile Responsiveness: While not explicitly tested, the modern design suggests it would be user-friendly across devices.

Product Range Overview

The product range is clearly defined, focusing on solutions for dog owners.

The core offerings revolve around pet comfort and vehicle/home protection.

• Dog Beds, Mats, and Throws:
  • OTT Dog Beds: Likely their signature line, designed for various dog sizes and needs.
  • Premier Tweed Collection: Suggests a more premium, aesthetically pleasing option.
  • Hooligan Waterproof Beds: Ideal for active or older dogs, emphasizing durability and easy cleaning.
  • Dog Mats and Throws: Versatile options for different areas of the home or car.
  • Dog Bed Spares: A useful offering, indicating longevity and repairability of their beds.
• Pet Accessories:
  • Dog Coats & Towels: Practical items for post-walk cleanup and warmth.
  • Pet Safety & Travel: Likely includes items like harnesses, travel crates, or other safety gear for car journeys.
• Car Seat Covers & Boot Liners: This is a significant part of their business, offering tailored protection for vehicles.
  • Front Seat Covers: For protecting individual seats.
  • Back Seat Covers: Essential for dogs traveling in the rear.
  • Load Area Covers: Crucial for protecting the boot/trunk space.
  • Custom Seat Covers & Bootliners: A key differentiator, offering bespoke solutions for specific car models, highlighting a commitment to precise fit and protection.

The site showcases featured products with images and prices, giving a quick glance at popular or new items.

Examples include “Ford Kuga Custom Back Seat Cover,” “BMW IX Custom Bootliner,” and various dog beds. Primeotp.com Reviews

Overthetop.co.uk Pros & Cons

When evaluating any online retailer, it’s crucial to weigh the advantages against any potential drawbacks.

Overthetop.co.uk, with its specialized niche, presents several strengths and a few areas where users might seek more information.

Advantages of Overthetop.co.uk

Overthetop.co.uk shines in its focused approach and dedication to quality in its specific product categories.

• Specialized Expertise: With “over 20 years” in the business, they boast significant experience in pet protection solutions for homes and cars. This deep specialization often translates to higher quality and more thoughtful product design than general pet stores.
  • Key Benefit: Products are likely designed with real-world pet owner challenges in mind.
• High-Quality, Durable Products: The emphasis on “award-winning luxury dog beds, boot liners and car seat covers” suggests a commitment to product longevity and performance. Terms like “washable dog beds” and “memory foam beds” beneficial for older/arthritic dogs highlight practical features.
  • Example: Hooligan Waterproof Beds are designed for easy cleaning and resilience.
• Customization Options: Their offering of “Custom Seat Covers & Bootliners” is a significant advantage. This ensures a perfect fit for specific vehicle models, providing superior protection compared to generic alternatives.
  • Benefit: Enhanced vehicle protection and a tailored aesthetic.
• Clear Product Information: Each product listing appears to have detailed descriptions, options, and pricing, allowing customers to make informed decisions. The presence of a “Fabrics Gallery” further aids in understanding material choices.
• Customer Support & Resources: The website includes direct contact information email, a blog with useful articles e.g., “The benefits of a memory foam dog bed,” “How to Fit your custom boot liner”, and an FAQ section. This indicates a proactive approach to customer service.
• Established Reputation: The “Reviews” section link and the long operating history since 2005, based on copyright point to a solid and trusted presence in the market.

Areas for Improvement / Considerations

While strong in its niche, there are a few aspects where potential customers might look for more or clearer information.

• Limited Public Customer Reviews on Site: While a “Reviews” page is linked, the homepage itself doesn’t prominently display aggregate customer ratings or testimonials beyond the internal link. For a new visitor, seeing real-time feedback upfront can be crucial for building immediate trust.
  • Suggestion: Integrate customer star ratings or selected testimonials more visibly on product pages or the homepage.
• Lack of Immediate Chat Support: Based on the visible elements, there isn’t an immediate live chat option for quick queries, which some modern e-commerce sites offer. Contact is primarily via email.
  • Impact: May lead to slight delays for urgent questions.
• Pricing Transparency for Custom Items: While featured custom products show prices, the general process or potential price ranges for fully bespoke custom orders might require direct inquiry. This isn’t necessarily a con but something to be aware of for unique requests.
• Returns Policy Details: While “Our Terms and Conditions” and “Privacy Policy” are linked, specific details about returns, exchanges, and warranty for their specialized products would need to be thoroughly reviewed within those documents.
  • Recommendation: Customers should review the terms before purchase.

Overall, Overthetop.co.uk appears to be a reliable and high-quality provider for pet protection products, particularly for car interiors.

The minor areas for improvement relate more to enhancing immediate user confidence rather than fundamental issues with their product or service.

Overthetop.co.uk Alternatives

When seeking solutions for pet comfort and vehicle protection, it’s wise to explore alternatives to ensure you find the best fit for your specific needs and budget.

While Overthetop.co.uk specializes in custom and high-quality products, other retailers offer a range of options, from more budget-friendly choices to broader pet product selections.

Online Pet Retailers with Similar Product Categories

Many online pet supply stores offer dog beds, car seat covers, and other pet accessories.

While they might not all offer the same level of customization as Overthetop.co.uk, they provide a vast selection. Hayespadel.com Reviews

• Amazon UK: As the largest online marketplace, amazon.com hosts countless brands selling dog beds, waterproof car seat covers, boot liners, and travel accessories.
  • Pros: Huge selection, competitive pricing, extensive customer reviews, fast shipping especially with Prime.
  • Cons: Quality can vary significantly between sellers. less specialized guidance.
  • Keywords to search: “waterproof dog car seat cover UK,” “orthopaedic dog bed large,” “car boot liner universal.”
• Pets at Home: The largest pet supplies retailer in the UK, offering a comprehensive range of pet products online and in physical stores.
  • Pros: Wide variety of brands and price points, physical stores for returns/browsing, strong brand reputation.
  • Cons: Custom fit options for car protection are limited compared to specialists.
• Chewy US / Zooplus UK & Europe: While Chewy is US-based, Zooplus is a major European online pet shop with a wide array of products, including beds and car accessories.
  • Pros: Large inventory, often competitive pricing, loyalty programs.
  • Cons: Shipping times might be longer than domestic-only retailers.
• Specific Automotive Accessory Retailers: Some car accessory stores might carry universal or semi-custom boot liners and seat covers, though typically not branded for pets.
  • Example: Halfords UK offers a range of car accessories, including some boot liners, but usually not tailored for pet-specific use like Overthetop.co.uk.

Specialized Pet Travel and Protection Brands

For those prioritizing custom fit and durability, similar to Overthetop.co.uk, a few other specialist brands might exist, though they may require more targeted searching.

• Travall: Known for their vehicle-specific dog guards and boot dividers, they also offer rubber boot liners and tailored mats. Their focus is heavily on vehicle protection and pet safety during travel.
  • Pros: Vehicle-specific fits, high safety standards, durable materials.
  • Cons: Generally more expensive, narrower product range focus on travel.
• Draper & Draper: Another UK-based company that offers custom boot liners and tailored car mats.
  • Pros: Focus on custom fit, good material quality.
  • Cons: May not have as extensive a range of dog beds or other pet accessories.

Considerations When Choosing an Alternative

When looking beyond Overthetop.co.uk, keep these points in mind:

• Custom Fit vs. Universal: If precise vehicle protection is paramount, prioritize retailers offering custom-fit products. Universal covers may not offer the same level of protection or aesthetics.
• Material Quality and Durability: Especially for dog beds and car covers, look for waterproof, durable, and easy-to-clean materials.
• Customer Reviews: Always check independent reviews on platforms like Trustpilot, Google Reviews, or even product reviews on Amazon to gauge real-world customer satisfaction and product performance.
• Return Policy: Understand the return and exchange policies, especially for larger items or custom orders.
• Price vs. Value: The cheapest option isn’t always the best. Consider the longevity and effectiveness of the product in relation to its price. A higher initial investment in a quality, custom-fit item can save money and hassle in the long run by preventing damage to your vehicle.

By exploring these alternatives and considering your priorities, you can make an informed decision that best suits your pet’s needs and protects your investments.

How to Order from Overthetop.co.uk

Placing an order on Overthetop.co.uk appears to be a straightforward process, typical of most e-commerce websites.

The site’s clear navigation and product categorization aim to guide customers smoothly from selection to checkout.

Step-by-Step Ordering Process

1. Browse Products:

   • Start by navigating through the main categories: “Dog Beds, Mats and Throws,” “Pet Accessories,” or “Car Seat Covers & Boot Liners.”
   • Alternatively, use the “Advanced Search” function if you know exactly what you’re looking for, for example, a specific car model’s boot liner.
   • Look for “Special Offers” like the “30% OFF With Code BED30” or “Clearance Sale” for potential savings.

2. Select Your Items:

   • Click on the product you are interested in to view its detailed page.
   • On the product page, you’ll find images, a description, pricing, and any available options. For custom items like car seat covers or boot liners, you might need to select your specific car model and year.
   • For dog beds, options might include size, color, or fabric.

3. Add to Basket:

   • Once you’ve made your selections e.g., chosen the right car model, size, etc., click the “Add to Basket” or “Choose Options” button as seen on featured products like the Ford Kuga Custom Back Seat Cover.

4. Review Your Basket: Smiledesigns.dk Reviews

   • After adding an item, you’ll typically be prompted to “View Basket” or “Proceed to Checkout.” Click on “My Basket” at the top right of the page to review all items you intend to purchase.
   • At this stage, you can adjust quantities, remove items, or apply any discount codes like “BED30” mentioned for dog beds.
   • Important: Double-check product details, especially for custom items, to ensure the correct model and specifications.

5. Proceed to Checkout:

   • Once satisfied with your basket, click “Proceed to Checkout.”

6. Account Options / Guest Checkout:

   • The website will likely offer options:
     • Sign in: If you already have an account.
     • Create an account: Recommended for tracking orders, managing wish lists, and faster future checkouts.
     • Guest Checkout: Allows you to complete the purchase without creating an account, useful for one-time buyers.

7. Enter Shipping Information:

   • Provide your delivery address details accurately. This includes your name, street address, city, postcode, and contact number.
   • Ensure all fields are correctly filled to avoid delivery delays.

8. Select Shipping Method:

   • The site will present available shipping options, which might include standard or expedited delivery. Costs and estimated delivery times will be displayed here.
   • Review their “Delivery” policy linked in the footer for full details on shipping costs and regions.

9. Enter Payment Information:

   • Choose your preferred payment method. Most e-commerce sites accept major credit/debit cards Visa, Mastercard, etc. and often PayPal.
   • Enter your payment details securely. The site should indicate if it uses secure payment gateways e.g., SSL encryption.

10. Review and Confirm Order:

    • This is the final step where you review all the details: products, quantities, shipping address, shipping method, and total price.
    • Make sure everything is correct before clicking “Place Order” or “Confirm Purchase.”
    • Once confirmed, you should receive an order confirmation email with your order number and details. You can use this number to track your “Order Status” via the “My Account” section if you created an account.

Important Considerations for Ordering

• Custom Orders: For custom seat covers or boot liners, ensure you provide the exact make, model, and year of your vehicle to guarantee a perfect fit. If unsure, it’s best to contact their customer service before ordering.
• Discount Codes: Always check for active discount codes on their “Special Offers” page or promotional banners before finalizing your purchase.
• Terms and Conditions: It’s always a good practice to briefly review their “Terms and Conditions,” “Privacy Policy,” and “Delivery” information to understand their policies on returns, warranties, and shipping.
• Contact Them if Unsure: The website clearly provides [email protected] for inquiries. If you have any doubts about product compatibility, materials, or ordering a bespoke item, reach out to them for clarification.

By following these steps, you should have a smooth and successful ordering experience on Overthetop.co.uk.

Overthetop.co.uk Pricing

Understanding the pricing structure of Overthetop.co.uk is essential for prospective buyers.

Given their focus on specialized, custom-fit, and durable products, their pricing tends to reflect the quality and bespoke nature of their offerings, placing them generally in a mid-to-high price bracket compared to generic alternatives.

General Pricing Philosophy

Overthetop.co.uk positions itself as a provider of premium pet protection solutions. Tomahawkdiscs.co.uk Reviews

Their “award winning luxury dog beds, boot liners and car seat covers” suggest that the materials used and the craftsmanship involved warrant a certain price point.

The emphasis on “bespoke” and “custom” items further indicates that these are not mass-produced, one-size-fits-all products.

• Value Proposition: The pricing is likely justified by the longevity, tailored fit, and superior protection offered by their products, which can save money in the long run by preventing damage to vehicles and lasting longer than cheaper alternatives.
• Transparency: Prices are clearly listed on individual product pages, ensuring customers know the cost upfront before adding items to their basket.

Pricing Examples Based on Featured Products

The website prominently displays several featured products with their prices, offering a good indication of typical costs:

• Custom Car Seat Covers:

  • Ford Kuga 2013 – 2019 Custom Back Seat Cover: £189.99
  • Volkswagen Tiguan 2016 – 2024 Custom Front Seat Covers: £189.99
  • Ford Kuga 2020 – Onwards Custom Back Seat Cover: £189.99
  • Volkswagen Tiguan 2024 – Onwards Custom Front Seat Covers: £189.99
  • Observation: It appears that standard custom seat covers for specific models are consistently priced around £189.99 per set e.g., front or back. This consistency simplifies budgeting for customers.

• Custom Boot Liners:

  • BMW IX 2021 – Onwards Custom Bootliner: £279.00
  • Kia EV9 2023 – Onwards Custom Bootliner: £279.00
  • Land Rover Discovery Sport Alcove on Right Hand Side 2015 – Onwards Custom Bootliner: £279.00
  • Observation: Custom boot liners, which offer extensive protection for the vehicle’s cargo area, seem to be priced at a consistent £279.00 for many featured models. This higher price reflects the larger material coverage and bespoke fitting.

• Dog Beds & Mats:

  • Premier Tweed Snoozer Dog Bed: £69.99
  • Hooligan Mattress Bed: £69.99
  • Hooligan Lounger Bed: £84.99
  • Pet Sheet Throws: £32.49
  • Observation: Dog beds range from approximately £69.99 to £84.99, depending on style and possibly size though specific sizes aren’t detailed in the featured items. Pet throws are more affordably priced.

Factors Influencing Price

• Customization: Bespoke items designed for specific car models will inherently cost more than universal fit products due to the precision manufacturing required.
• Material Quality: The use of “Premier Tweed” or “Hooligan Waterproof” fabrics suggests durable and high-performance materials, which contribute to the overall cost.
• Size: For dog beds, larger sizes will naturally command higher prices.
• Complexity of Design: A multi-layered memory foam bed will be more expensive than a simple mat.

Special Offers and Discounts

Overthetop.co.uk does offer ways to save:

• Promotional Codes: They advertise “30% OFF With Code BED30” specifically for dog beds. This indicates they periodically run promotions.
• Clearance Sale: A dedicated “Clearance Sale” section is available, which is a good place to look for discounted items or end-of-line products.

Comparison to Alternatives

Compared to generic dog beds or universal car seat covers found on large marketplaces, Overthetop.co.uk’s prices are higher.

However, when compared to other specialized brands offering custom-fit vehicle protection like Travall or specific automotive accessory brands, their pricing can be competitive, especially given their 20+ years of experience and stated commitment to quality.

The investment is often seen as a long-term solution for protecting valuable vehicle interiors and providing lasting comfort for pets. Hh-law.uk Reviews

It’s crucial for prospective buyers to consider the long-term value and the specific benefits of a custom, durable product when evaluating Overthetop.co.uk’s pricing against cheaper, less specialized alternatives.

How to Cancel Overthetop.co.uk Order

Cancelling an order from Overthetop.co.uk will depend heavily on the stage of your order and their specific terms and conditions.

As with most online retailers, the faster you act after placing an order, the higher the likelihood of a successful cancellation before shipping.

General Principles for Order Cancellation

1. Time is Critical: The window for cancellation is typically very narrow once an order has been placed. If the order has already been processed for shipping, packed, or dispatched, direct cancellation may not be possible.
2. Contact Customer Service Immediately: This is the most crucial step. Do not rely solely on online forms or automated systems if you need to cancel urgently.

Steps to Attempt an Order Cancellation

1. Locate Contact Information:

   • Go to the Overthetop.co.uk website.
   • Look for the “Contact Us” link, usually found in the footer or header of the website.
   • The website states: [email protected]. This is the primary contact method for inquiries.

2. Send an Urgent Email:

   • Immediately send an email to [email protected] with the subject line clearly stating “URGENT ORDER CANCELLATION – “.
   • In the body of the email, include:
     • Your full name
     • Your order number essential for them to quickly identify your purchase
     • The date and time the order was placed
     • A clear statement that you wish to cancel the entire order.
     • Optionally, a brief reason for cancellation e.g., “ordered wrong item,” “changed mind”.

3. Check Your Order Status If Applicable:

   • If you created an account, log in to “My Account” and check your “Order Status.” Some websites allow you to request cancellation directly from your order history if it hasn’t progressed too far. However, an email is generally more effective for urgent requests.

4. Await Confirmation:

   • Wait for a response from Overthetop.co.uk customer service. They will inform you whether the cancellation was successful.
   • If the order has already been dispatched, they will likely advise you on their return policy.

What Happens if Cancellation Isn’t Possible?

If your order has already been shipped, a direct cancellation will not be feasible. In this scenario, your recourse will be to:

1. Refuse Delivery: If possible, you can refuse the package upon delivery. Inform the courier that you wish to return the item to the sender. However, this isn’t always foolproof and might still incur return shipping costs or processing fees.
2. Initiate a Return: Once you receive the item, you will need to follow Overthetop.co.uk’s stated return policy.
   • Review “Our Terms and Conditions”: This section on their website will outline their return policy, including:
     • The timeframe within which you can return an item e.g., 14, 28 days.
     • Whether the item needs to be in its original packaging and unused condition.
     • Who is responsible for return shipping costs.
     • Any restocking fees or conditions for a full refund.
     • Key Action: Look for specific clauses regarding “distance selling regulations” in the UK, which often grant a 14-day cooling-off period for online purchases.

Important Note on Custom Orders

For “Custom Seat Covers & Bootliners” or other bespoke items, cancellation or return policies might be stricter.

Custom-made products are often non-returnable or subject to significant cancellation fees once production has begun, as they are made specifically for you and cannot be easily resold. Leodisstairlifts.co.uk Reviews

Always confirm their policy for custom items before purchasing.

In summary, prompt communication via email to [email protected] with your order details is your best bet for a successful cancellation. If it’s too late, be prepared to follow their return policy as outlined in their terms and conditions.

How to Handle Returns for Overthetop.co.uk Products

Even with the best intentions, sometimes a product might not meet your expectations or you might need to return it.

Understanding Overthetop.co.uk’s return process, based on their website information and standard e-commerce practices, is key to a smooth experience.

Locating the Return Policy

The most authoritative source for Overthetop.co.uk’s return policy will be their official “Terms and Conditions” and possibly a dedicated “Delivery” or “Returns” section.

These links are typically found in the website’s footer.

It is highly recommended to review these documents thoroughly before initiating a return.

General Steps for Returning a Product

While specific details will be in their T&Cs, the general process for returning an item to Overthetop.co.uk would likely involve these steps:

1. Review the Return Window:

   • Most online retailers in the UK offer a return window, often 14 to 30 days from the date of receipt, in accordance with the Consumer Rights Act or Distance Selling Regulations. Check their terms for the exact duration.

2. Ensure Product Eligibility: Eco4ltd.co.uk Reviews

   • Condition: Products typically must be returned in their original condition, unused, and in their original packaging with all tags and labels intact. This is especially true for items like dog beds or car covers that could show wear easily.
   • Custom Items: Be aware that custom-made products like bespoke boot liners or seat covers often have different return policies. They might be non-returnable or subject to specific conditions unless they are faulty or not as described. Check their “Bespoke Terms” if applicable, in addition to general T&Cs.
   • Hygiene: For pet products, hygiene can be a factor. Used or soiled items might not be accepted for return due to health and safety reasons.

3. Contact Customer Service to Initiate the Return:

   • Do not send items back without contacting them first. You’ll likely need a Return Merchandise Authorization RMA number or specific instructions.
   • Email [email protected] stating your intention to return an item.
   • Provide the following information:
     • Your order number.
     • The specific items you wish to return.
     • The reason for the return e.g., “not suitable,” “incorrect item received,” “faulty product”.
     • Your contact information.

4. Package the Item Securely:

   • Once you receive return instructions, carefully package the item. Use the original packaging if possible.
   • Include any documentation requested by Overthetop.co.uk e.g., a copy of your invoice or the RMA number.

5. Ship the Item Back:

   • Return Shipping Costs: Determine who is responsible for return shipping costs.
     • If the item is faulty or incorrect, the retailer typically covers return shipping.
     • If you are returning due to a change of mind, you are usually responsible for the return shipping cost. This will be detailed in their T&Cs.
   • Shipping Method: Use a trackable and insured shipping service, especially for high-value items. This protects you in case the package is lost or damaged during transit.
   • Address: Ship to the return address provided by Overthetop.co.uk’s customer service.

6. Await Refund/Exchange:

   • Once Overthetop.co.uk receives and inspects the returned item, they will process your refund or exchange.
   • Refunds are typically issued to the original payment method.
   • Allow a reasonable processing time e.g., 5-10 business days for the refund to appear in your account after they confirm receipt of the return.

Specific Considerations for Returns

• Damaged or Faulty Items: If you receive a damaged or faulty product, it is crucial to report this to Overthetop.co.uk immediately upon receipt, preferably within a very short timeframe e.g., 24-48 hours and provide photographic evidence if possible. This falls under different consumer rights e.g., Consumer Rights Act 2015 in the UK and will likely result in a full refund or replacement, with the retailer covering all associated costs.
• Proof of Purchase: Always keep your order confirmation email and any receipts, as these serve as proof of purchase and are essential for initiating a return.

By following these guidelines and carefully reading Overthetop.co.uk’s official terms, you can navigate the return process effectively.

Overthetop.co.uk Contact Information and Support

Having reliable contact information and support channels is crucial for any online business, allowing customers to get assistance with inquiries, orders, or issues.

Overthetop.co.uk appears to provide clear methods for reaching out.

Primary Contact Method

Based on their website, the most prominent and direct method for contacting Overthetop.co.uk for sales and general inquiries is via email.

• Email Address: [email protected]
  • Purpose: This email is likely the central point for all customer service inquiries, including questions about products, order status, cancellations, returns, bespoke requests, and general support.
  • Recommendation: When emailing, always include your order number if applicable, full name, and a clear, concise description of your query to help them assist you efficiently.

Other Support Resources on the Website

While a direct phone number isn’t immediately visible on the homepage, Overthetop.co.uk provides several other resources that can answer common questions and provide information:

• FAQ’s Frequently Asked Questions:
  • This section is designed to address common queries about products, ordering, delivery, and other general topics. It’s always a good first stop before contacting support, as your question might already be answered there.
• Blog:
  • The “Blog” section contains articles that offer useful information, such as “The benefits of a memory foam dog bed,” “How to Fit your custom boot liner,” and “How to Clean Your Washable Dog Beds.” These articles can provide practical advice and troubleshooting tips that might reduce the need for direct contact.
• About Us:
  • This page provides background information about the company, its history over 20 years in business, and its mission. Understanding the company’s ethos can sometimes clarify product intentions or service approaches.
• Terms and Conditions:
  • This comprehensive document outlines the legal terms of service, including details on purchasing, delivery, returns, privacy, and consumer rights. It’s vital for understanding the official policies.
• Privacy Policy:
  • Explains how Overthetop.co.uk collects, uses, and protects your personal data.
• Delivery:
  • Likely details shipping methods, costs, estimated delivery times, and regions they serve.

Social Media Presence

Overthetop.co.uk also maintains a presence on social media platforms, which can sometimes be used for public inquiries or to stay updated on promotions, though direct customer service inquiries are best directed to their email. Clickslice.co.uk Reviews

• Facebook: They have a linked Facebook page.
• Twitter: A Twitter account is also linked.
• Google+: While listed, Google+ is no longer an active social platform, so this link might be outdated.
  • Note: While social media can be useful for general questions or public feedback, for specific order-related issues or private information, email is always the more appropriate and secure channel.

Customer Support Expectations

• Response Time: While an immediate answer isn’t guaranteed without a live chat or phone number, email support typically aims to respond within 24-48 business hours. During peak periods, this might extend slightly.
• Expertise: Given their specialized product range and long history, it’s reasonable to expect that their customer service team will be knowledgeable about their products, materials, and custom fitting requirements.

In summary, for any specific needs or issues, emailing [email protected] is the recommended action. For general information or troubleshooting, their FAQ and blog sections are valuable resources.

Frequently Asked Questions

What is Overthetop.co.uk?

Overthetop.co.uk is an online retailer based in the UK specializing in high-quality pet protection products, primarily focusing on dog beds, mats, throws, and custom-fit car seat covers and boot liners. They have been in business for over 20 years.

What types of products does Overthetop.co.uk sell?

They sell a range of products including various types of dog beds e.g., waterproof, memory foam, tweed, dog mats and throws, dog coats and towels, pet safety and travel accessories, and a significant line of custom and universal car seat covers and boot liners.

Does Overthetop.co.uk offer custom car seat covers?

Yes, Overthetop.co.uk emphasizes its offering of “Custom Seat Covers & Bootliners” designed to fit specific vehicle models precisely, providing superior protection compared to generic alternatives.

Are Overthetop.co.uk dog beds washable?

Yes, the website mentions “washable dog beds” designed for easy removal of dirt, indicating that many of their dog bed products are machine washable or have removable, washable covers.

Does Overthetop.co.uk ship internationally?

The website’s “Delivery” policy should be consulted for precise details on international shipping.

Generally, UK-based retailers focus on domestic shipping first, but sometimes offer international options at higher rates.

How long has Overthetop.co.uk been in business?

Based on their website, Overthetop.co.uk states they have been “providing the very best of protection for dogs, homes and cars” for “over 20 years.” Their copyright notice indicates “Copyright 2025 Over The Top,” suggesting a long-standing operation.

What payment methods does Overthetop.co.uk accept?

While not explicitly listed on the homepage, most reputable UK e-commerce sites accept major credit/debit cards Visa, Mastercard, etc. and often PayPal.

This information would be confirmed during the checkout process. Rockluggage.com Reviews

Can I track my order from Overthetop.co.uk?

Yes, if you create an account, you can typically log in to “My Account” and check your “Order Status.” You will also likely receive shipping confirmation emails with tracking information once your order is dispatched.

What is the return policy for Overthetop.co.uk?

The detailed return policy is outlined in their “Terms and Conditions.” Generally, products must be returned in their original condition within a specified timeframe e.g., 14-30 days. Custom items might have different return criteria.

How do I contact Overthetop.co.uk customer service?

The primary contact method provided on their website is via email: [email protected]. They also have FAQ and blog sections for common queries.

Are there any discounts or special offers available at Overthetop.co.uk?

Yes, the website advertises “Special Offers,” including “30% OFF With Code BED30” for dog beds and a “Clearance Sale” section.

Does Overthetop.co.uk sell memory foam dog beds?

Yes, the website specifically mentions offering “memory foam beds which are beneficial for older or arthritic dogs.”

Where can I find reviews for Overthetop.co.uk products?

The website has a “Reviews” link in its footer, which is where you would expect to find customer testimonials or product reviews collected by Overthetop.co.uk.

How do I measure my car for a custom boot liner from Overthetop.co.uk?

While the website doesn’t detail the measuring process on the homepage, for custom boot liners and seat covers, you typically provide your specific car’s make, model, and year during the ordering process, and the company handles the precise fitting based on their design templates.

What is the “Hooligan” collection of dog beds?

The “Hooligan” collection appears to be a line of durable, likely waterproof or highly resilient dog beds offered by Overthetop.co.uk, designed to withstand more active or messy pets.

Examples include the “Hooligan Mattress Bed” and “Hooligan Lounger Bed.”

Can I cancel an order I placed with Overthetop.co.uk?

Yes, you can attempt to cancel an order by contacting [email protected] immediately with your order number. Cancellation success depends on whether the order has already been processed or shipped. Kentpianomovers.co.uk Reviews

What are the main benefits of buying custom car covers from Overthetop.co.uk?

The main benefits include a precise, tailored fit for your specific vehicle, superior protection against dirt, pet hair, and damage, and enhanced aesthetics compared to generic, ill-fitting covers.

Do they offer products for pets other than dogs?

While their primary focus and featured products are for dogs dog beds, dog coats, their “Pet Accessories” category might contain some universal items, but the website’s emphasis is heavily on canine companions.

How long does delivery from Overthetop.co.uk take?

Specific delivery times will be detailed in their “Delivery” section.

Standard delivery within the UK usually takes a few business days, but custom orders might have longer lead times due to manufacturing.

Is Overthetop.co.uk a reputable company?

Yes, based on their claim of “over 20 years” in business, their specialized product focus, clear contact information, and professional website design, Overthetop.co.uk appears to be a reputable and established company in the pet protection market.