Thecitycleaners.com Reviews

Based on checking the website, TheCityCleaners.com appears to be a legitimate and professional carpet and upholstery cleaning service based in Leeds, UK.

They specialize in both domestic and commercial cleaning, highlighting their extensive experience, use of eco-friendly products, and advanced cleaning technology.

Their website showcases numerous positive reviews from platforms like Google and Trustpilot, suggesting a strong customer satisfaction record.

A clean living or working environment is not just about aesthetics.

It’s about well-being, purity, and fostering a healthy space.

Just as we are encouraged to maintain cleanliness in our daily lives and our personal hygiene, keeping our surroundings clean is also a reflection of our values.

The accumulation of dirt, dust mites, and allergens in carpets and upholstery can impact air quality and overall health, making professional cleaning services a practical and beneficial investment.

This aligns with a proactive approach to maintaining our physical and spiritual environments, ensuring they are conducive to peace and productivity.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Thecitycleaners.com Review & First Look

Upon first glance, TheCityCleaners.com presents a professional and user-friendly interface.

The site immediately highlights its core services: carpet and upholstery cleaning for both residential and commercial clients in Leeds and West Yorkshire.

The design is clean, making it easy to navigate and find essential information quickly.

Initial Impressions and Key Information Highlighted

The homepage prominently features their “Three Best Rated best of business 2024 accredited” status and boasts “500+ five-star Google reviews,” which are significant trust signals. They emphasize:

• 5-star professional service: This commitment to quality is a strong selling point.
• Eco-friendly products: A crucial detail for health-conscious and environmentally aware consumers.
• Latest machine technology: Suggests efficiency and effective cleaning.
• Extremely quick dry times: Addressing a common concern for carpet cleaning services.
• Friendly, fully insured, DBS checked cleaning technicians: Provides peace of mind regarding the professionalism and trustworthiness of their staff.

Service Areas and Customer Base

The website clearly states their primary service area is Leeds and West Yorkshire, extending to a 60-120 mile radius. They cater to a diverse clientele, including:

• Homeowners
• Small businesses
• Hotels
• Schools
• Landlords
• Estate agents
• Facility management companies

They also mention having “over 10,000 existing customers” since 2010, which speaks volumes about their longevity and established presence in the market.

The site features various testimonials, including cleaning for notable entities like ITV, Emmerdale, Kalvin Phillips, and Mel B, further solidifying their reputation and credibility.

Thecitycleaners.com Features

TheCityCleaners.com offers a comprehensive suite of features designed to provide a thorough and convenient cleaning experience.

Their approach focuses on modern techniques, customer convenience, and safety.

Advanced Cleaning Techniques and Equipment

The company prides itself on investing in “latest machine technology” and “innovative advanced cleaning techniques.” They detail several methods: Tryholo.ai Reviews

• Hot Water Extraction Steam Cleaning: This is their primary method for deep cleaning, utilizing hot water up to 110 degrees and 400 PSI to tackle heavily soiled and greasy carpets. They claim “super quick drying times, sometimes as little as 1 hour,” due to powerful vacuums. This method is often recommended for home carpet cleaning.
• Dry Compound Cleaning: A less invasive method for delicate fabrics like viscose, silk, and curtains. It uses safe solvents, ensuring quick drying times and fabric safety.
• Encapsulation/VLM Carpet Cleaning: Ideal for office carpets, communal areas, and low-profile synthetic carpets. This method uses a rotary or bonnet machine to suspend dirt, offering minimal noise and immediate drying, which is crucial for busy commercial environments.

They specifically mention using the Airflex 400LX and Rotovac ShearDry machines, highlighting their advanced capabilities like adjustable in-built magma heaters, PSI, and powerful vacuums, ensuring effective and safe cleaning for various fabric types.

Customer-Centric Service Model

TheCityCleaners.com emphasizes a hassle-free experience for their customers.

• No upfront deposit: Customers “don’t pay until the jobs completed and your completely happy with no hidden fees or charges!” This builds trust and shows confidence in their service.
• Flexible appointment times: They offer “out of hours, flexible appointment times, monthly, quarterly, six monthly and annual cleaning contracts,” accommodating both domestic and commercial clients’ varied schedules.
• Furniture moving and pre-vacuuming: Their technicians handle “all the hoovering and heavy lifting of furniture,” using furniture sliders and protective tape to prevent damage. This eliminates a significant burden for customers.
• DBS checked technicians: This ensures security and peace of mind, especially for clients who may not be present during the cleaning.

Eco-Friendly Practices and Safety

A significant feature is their commitment to using “completely safe for pets and children” cleaning detergents. This is a vital concern for many households.

They explicitly state that “all the products we use are completely safe for pets and children once dry,” with quick drying times minimizing any potential exposure.

This focus on safety aligns with broader ethical considerations for environmental and health well-being.

Thecitycleaners.com Pros & Cons

When evaluating any service, a balanced perspective is crucial.

TheCityCleaners.com, based on its online presence, presents several strengths and some areas that might be perceived differently depending on customer needs.

Pros: What They Do Well

The benefits highlighted on TheCityCleaners.com’s website are substantial and cater to common customer needs and concerns.

• Established Reputation and Experience: Active since 2010 with “over 10,000 existing customers” and “15 years experience” in the industry. This long-standing presence suggests reliability and expertise. Their “500+ five-star Google reviews” and “excellent ratings on both Google and Trustpilot” based on 450+ Trustpilot reviews are strong indicators of consistent customer satisfaction.
• Accreditation and Trust Signals: Being “Three Best Rated best of business 2024 accredited” and having their technicians “CleanSmart accredited” adds a layer of professional validation. The fact that their staff are “fully insured” and “DBS checked” provides significant peace of mind.
• Advanced Technology and Methods: The use of “latest machine technology” like Airflex 400LX and Rotovac ShearDry, combined with techniques like hot water extraction, dry compound cleaning, and encapsulation, demonstrates a commitment to effective and efficient cleaning for various carpet types and stains.
• Customer Convenience:
  • Flexible Scheduling: Offering “out of hours” and “weekend” appointments, along with contractual options for commercial clients, caters to diverse schedules.
  • No Upfront Payment: The policy of “you don’t pay until the jobs completed and your completely happy” is a strong trust-builder and reduces financial risk for the customer.
  • Full-Service Approach: Technicians handle “all the hoovering and heavy lifting of furniture,” saving customers significant effort.
• Eco-Friendly and Safe Products: The explicit mention of using “completely safe for pets and children” cleaning detergents addresses a major concern for families and pet owners, promoting a healthier indoor environment.
• Quick Drying Times: With claims of carpets drying within “1 to 1.5 hours” and even quicker for low moisture methods, this minimizes disruption and allows for faster return to normal use of the space.
• Comprehensive Stain and Odor Removal: They specifically address pet stains and odors using “specialist chemicals” and “dedicated enzyme treatment,” indicating a targeted solution for common household problems.

Cons: Potential Considerations

While the website presents a very positive image, potential clients might consider a few aspects:

• Geographic Limitation: Their primary service area is Leeds and West Yorkshire. While they mention covering a “60 Mile radius” and “120 Mile radius,” this still limits availability for customers outside this region. For a nationwide audience seeking services, this would be a drawback.
• Pricing Transparency Initial: While they mention an average cost of “around £45 per carpet,” specific pricing for different services upholstery, commercial, various stain treatments requires requesting a quote. For some, immediate, upfront pricing might be preferred for budgeting.
• Surcharge for Weekend/Out-of-Hours: A “small surcharge of 15%” for weekend or out-of-hours appointments, while reasonable for the convenience, is an added cost to consider.
• Focus on Leeds: The content is heavily tailored to the Leeds area, which is excellent for local SEO but might feel less universally applicable for someone searching for general carpet cleaning advice or options if they are outside the specified location.

Overall, the pros significantly outweigh the cons for anyone located within their service area, indicating a highly professional and customer-focused cleaning service. Raptorcompetitions.co.uk Reviews

Thecitycleaners.com Alternatives

When seeking carpet and upholstery cleaning services, it’s always wise to consider alternatives, especially if TheCityCleaners.com doesn’t serve your specific area or if you prefer to compare options.

The market for cleaning services is diverse, offering various approaches and specialties.

Local Independent Cleaners

Many communities have highly reputable local independent cleaners.

• Pros: Often provide personalized service, competitive pricing, and a strong community focus. They might be more flexible with scheduling and bespoke requests.
• Cons: Their online presence might be less robust, making them harder to discover through general searches. Reviews might be scarcer, and their equipment or certifications might vary.
• How to find: Look for local directory listings, community social media groups, or ask for recommendations from neighbors, friends, or local businesses. For example, a search like “best carpet cleaners ” or “local upholstery cleaning ” would be a good start.

National Franchises

Large cleaning franchises often have a standardized approach, widespread availability, and established brand recognition.

• Examples: Brands like Chem-Dry, Stanley Steemer though more prevalent in the US, similar models exist globally, or local arms of broader cleaning companies.
• Pros: Consistent service quality, professional training, usually fully insured, and easy booking systems. They often have dedicated customer service departments.
• Cons: Can sometimes be less flexible on pricing or service customization compared to independent operators. Their pricing might be slightly higher due to overheads.
• How to find: A quick online search for “carpet cleaning franchises” or checking large national service directories will yield options.

Specialized Cleaning Services

Some companies focus on specific types of cleaning or niche services.

• Examples: Companies specializing in eco-friendly cleaning, oriental rug cleaning, commercial-only cleaning, or emergency flood restoration.
• Pros: Deep expertise in their niche, potentially using very specific equipment or techniques for challenging jobs.
• Cons: May not offer general carpet cleaning or might have higher rates due to specialization.
• How to find: Specify your need in your search, e.g., “eco-friendly carpet cleaning,” “oriental rug specialist,” or “commercial office carpet cleaning.”

DIY Cleaning Methods

For minor stains or general upkeep, some individuals opt for DIY methods.

• Examples: Renting carpet cleaning machines from supermarkets, using consumer-grade steam cleaners, or applying commercial stain removers.
• Pros: Cost-effective for light cleaning, immediate results, and full control over the process.
• Cons: Less effective for deep-seated dirt or major stains. Risk of overwetting, damaging carpets, or not fully removing cleaning agents, which can lead to faster re-soiling. Time-consuming and requires physical effort.
• Consideration: While a temporary solution, professional cleaning often achieves superior results and extends carpet life.

When choosing an alternative, always prioritize companies that are transparent about their methods, pricing, and insurance.

Seek out reviews and testimonials, and don’t hesitate to request multiple quotes to compare services effectively.

Thecitycleaners.com Pricing

Understanding the pricing structure is key to making an informed decision about any service.

TheCityCleaners.com offers a clear, albeit flexible, pricing model for its services. Jlbrooks.co.uk Reviews

General Pricing Overview

Based on the information provided on their website, TheCityCleaners.com has a transparent approach to how they charge.

• Average Carpet Cleaning Cost: They state, “On average we charge around £45 per carpet depending on size.” This gives customers a baseline expectation.
• Factors Influencing Cost: They clarify that “for larger through lounges its a bit more and for a small office box bedroom its less.” This highlights that the final price is dependent on the size and type of the area being cleaned.
• Upholstery Cleaning: For upholstery, the pricing seems to be per seat, with “around 20 minutes for each seat on upholstery” mentioned in the context of job duration, implying a per-seat charge, although a specific price isn’t listed.
• Optional Add-ons: Customers have the option to add “stain guard protection for £15 per carpet.” This allows for customization based on individual needs and budget.

Getting a Quote

For precise pricing, TheCityCleaners.com encourages customers to request a quote.

• Process: “Simply fill out your details on the website, or give us a call, we will get straight back to you in no time! We may ask for information about the type of property, size and condition of the things you need cleaning.” This ensures they gather all necessary details to provide an accurate estimate.
• Transparency: A significant advantage is their “no hidden fees or charges” policy, and the fact that “you don’t pay until the jobs completed and your completely happy.” This minimizes financial risk for the customer and builds trust.

Payment Methods and Commercial Invoicing

The company offers flexible payment options upon completion of the service.

• Payment on Completion: “You can pay cash or card to the cleaners on completion.” This is convenient for domestic clients.
• Commercial Invoicing: “For larger commercial jobs we can send a 30 days invoice,” which is standard practice for business-to-business transactions and crucial for corporate clients.

Surcharges for Specific Services

While TheCityCleaners.com offers flexibility, certain services come with a surcharge:

• Emergency Same-Day Service: “Yes we do offer a same day carpet cleaning service, obviously its a bit more expensive than your regular carpet cleaning rates.” This premium service is available for urgent needs like floods or large spills.
• Weekend/Out-of-Hours Appointments: “The City Cleaners do offer flexible appointment times. You can choose to get your carpets cleaned on a weekend or out of hours for a small surcharge of 15% providing we have the availability.” This allows clients with tight schedules to still access services at a slight additional cost.

The pricing model appears transparent and fair, reflecting the quality of service, advanced equipment, and customer-centric policies they advertise.

Requesting a detailed quote for your specific needs is the best way to understand the exact cost involved.

How to Book Thecitycleaners.com Services

Booking a service with TheCityCleaners.com appears to be a straightforward and user-friendly process, designed for convenience and efficiency.

Their website outlines a clear path from initial inquiry to job completion.

The Booking Process: Step-by-Step

The website clearly lays out three main steps for customers:

1. Request a Quote: Myrooms.co.uk Reviews

   • Method: Customers are encouraged to “Simply fill out your details on the website, or give us a call.”
   • Information Required: To provide an accurate quote, they “may ask for information about the type of property, size and condition of the things you need cleaning.” This helps them understand the scope of work.
   • Response Time: They promise to “get straight back to you in no time!” indicating a quick response to inquiries.

2. Book Your Day for Cleaning:

   • Confirmation: “Once your happy, book a day for cleaning!” This implies that after receiving the quote and agreeing to the terms, the next step is scheduling.
   • Flexibility: As mentioned earlier, they offer flexible appointment times, including out-of-hours and weekends with a surcharge, accommodating various schedules.

3. Sit Back and Relax!

   • Service Delivery: “Our friendly technicians will come and visit and complete the job at a time and date that suits you.”
   • Customer Convenience: They highlight that “Our cleaners do all the hoovering and heavy lifting of furniture.” This removes the physical burden from the customer.
   • No Upfront Payment: Crucially, “You don’t pay until the jobs completed and your completely happy with no hidden fees or charges!” This reinforces their commitment to customer satisfaction before payment.
   • Post-Cleaning Care: “Super quick drying times so no waiting hours to dry and our technicians replace all furniture back to normal before they leave, happy days!” They ensure the space is left tidy and ready for use.

Specific Considerations for Booking

• Emergency Services: If you require “emergency same day carpet cleaning,” it’s best to call directly to confirm availability and discuss the increased rate.
• Commercial Clients: For larger commercial jobs, they offer “monthly, quarterly, six monthly and annual cleaning contracts,” which would involve a more structured booking and invoicing process.
• Key Arrangements: For clients who cannot be present, they facilitate arrangements like “pick keys up from the estate agent or people leave a key under the bin and reposted after cleaning,” assuring customers that their DBS-checked cleaners will treat the property with respect.

The booking process is designed to be as seamless as possible, focusing on clear communication, flexible scheduling, and minimal effort from the customer’s side, leading to a “jobs a good un!” outcome.

Thecitycleaners.com Customer Support

Effective customer support is the backbone of any service-based business.

TheCityCleaners.com appears to prioritize accessibility and responsiveness in their customer interactions, building trust and ensuring a smooth experience.

Channels for Contact and Communication

The website indicates several ways to reach out, emphasizing direct and efficient communication:

• Phone: A prominent option, allowing for immediate conversation and quick resolution of queries. This is particularly useful for urgent requests like “emergency same day carpet cleaning.”
• Website Quote Request Form: This is the primary digital channel for initial inquiries and booking. It allows customers to provide detailed information about their needs, enabling the company to prepare an accurate quote and respond effectively.
• Direct Call Back: They state they will “get straight back to you in no time!” after a quote request, suggesting a proactive follow-up approach.

Responsiveness and Problem Resolution

While specific metrics on response times aren’t provided, the tone of the website suggests a commitment to prompt and helpful service.

Testimonials on the site indirectly reflect their support quality:

• Handling Issues: The testimonial from Mitesh Parmar, where “There were a couple of stains that appeared after the carpet had dried and Adam quickly arranged another appointment, without hesitation, straightaway and concentrated and removed these stains,” highlights their willingness to address issues promptly and ensure customer satisfaction even after the initial service. This demonstrates a strong post-service commitment.
• Flexibility: Their willingness to accommodate “urgent cleaning needs” and adapt to challenging conditions like “heavy snowfall” as per Mark Horner’s review speaks to a flexible and customer-focused approach to service delivery, which extends to their support.

Emphasis on Customer Satisfaction

The payment policy—”You don’t pay until the jobs completed and your completely happy”—serves as a powerful form of customer assurance and indirectly reflects their confidence in their support and service quality.

If issues arise, the customer holds the leverage until satisfaction is achieved. Uniqrecycling.co.uk Reviews

Their high volume of “five-star Google reviews” and “excellent ratings on both Google and Trustpilot” further substantiate their claim of “award-winning customer service.” These reviews often commend not just the cleaning results but also the professionalism, friendliness, and responsiveness of the technicians, which are integral parts of the overall customer support experience.

In essence, TheCityCleaners.com seems to have built its reputation not just on effective cleaning but also on a supportive and responsive customer service framework, ensuring clients feel heard and valued throughout their interaction with the company.

Thecitycleaners.com vs. Competitors

When a customer is looking for professional carpet and upholstery cleaning, they often compare several options.

While TheCityCleaners.com offers a robust service, understanding its position relative to competitors helps highlight its unique selling points.

Key Differentiators of TheCityCleaners.com

Based on its website content, TheCityCleaners.com stands out in several ways:

1. Experience and Longevity: Operating since 2010 with “over 15 years experience” and “10,000 existing customers.” Many smaller, newer competitors may lack this established track record. Larger national chains might have similar longevity but might lack the local, personalized touch.
2. Local Expertise and Reputation: Being based in Leeds and specifically serving West Yorkshire, they have built a strong local reputation, evidenced by their “Three Best Rated best of business 2024” award and numerous local testimonials, including cleaning for regional celebrities and businesses. A national competitor might have a general good name but not the specific local accolades.
3. No Upfront Payment Policy: This is a significant differentiator. Many competitors, especially smaller ones, might require a deposit, or larger franchises might have a stricter payment schedule. The “pay on completion, only if happy” model greatly reduces customer risk and builds trust.
4. Advanced Equipment and Multiple Cleaning Methods: Their explicit mention of specific high-end machines Airflex 400LX, Rotovac ShearDry and offering hot water extraction, dry compound, and encapsulation methods shows a versatile and technically equipped approach. Some budget cleaners might use older equipment or rely on only one method.
5. DBS Checked and Fully Insured Staff: While many professional cleaners are insured, the emphasis on DBS Disclosure and Barring Service checks adds an extra layer of security and trustworthiness, which might not be standard for all smaller operations.
6. Eco-Friendly and Pet/Child Safe Products: This is a growing concern for many households. While some competitors may also offer this, TheCityCleaners.com highlights it as a core benefit, appealing to a specific segment of the market.
7. Comprehensive Service Furniture Moving, Pre-Vacuuming: The fact that their technicians handle “all the hoovering and heavy lifting of furniture” is a convenience factor that not all competitors provide, making the service truly hands-off for the customer.

How They Compare to Different Competitor Types

• Vs. Budget/Smaller Independent Cleaners: TheCityCleaners.com likely offers a more premium service with newer equipment, guaranteed results due to payment policy, and higher levels of professional accreditation and insurance. They might be slightly more expensive per carpet than the absolute cheapest options but offer better value for quality and peace of mind.
• Vs. Large National Franchises: TheCityCleaners.com competes effectively by combining professional standards and advanced equipment akin to franchises with a strong local focus, personalized service, and a highly flexible payment model that many franchises might not offer. Franchises often have strict operational guidelines that might limit flexibility in pricing or payment terms.
• Vs. Specialized Niche Cleaners: While TheCityCleaners.com is comprehensive, a niche cleaner might offer hyper-specialized treatment for unique fabrics or antique rugs. However, for general residential and commercial carpet/upholstery needs, TheCityCleaners.com’s range of methods covers most requirements.

In summary, TheCityCleaners.com positions itself as a highly professional, customer-centric, and technologically advanced carpet and upholstery cleaning service, particularly strong within its local Leeds and West Yorkshire market.

Its blend of experience, trust signals, and convenient service features makes it a formidable competitor against both smaller independents and larger franchises.

How to Cancel Thecitycleaners.com Service If Applicable

Based on the information provided on TheCityCleaners.com website, the context of “cancellation” primarily relates to scheduled appointments or ongoing contracts rather than a subscription model for a service.

Since they do not operate on a subscription basis for individual cleaning jobs, there isn’t a typical “cancel subscription” process.

Cancelling a Scheduled Appointment

For one-off cleaning jobs, the process would typically involve direct communication. Auto1.com Reviews

• Direct Contact: The most straightforward way to cancel or reschedule a booked appointment would be to “give us a call” using the contact number provided on their website.
• Lead Time: While not explicitly stated, common professional courtesy suggests giving as much notice as possible e.g., 24-48 hours to avoid potential fees or to allow them to reallocate their resources. Since they don’t take a deposit, there’s no financial penalty stated for cancellations, but good communication is always appreciated.
• Website Form: If a phone call isn’t immediately possible, submitting a message via their general contact or quote request form explaining the need to cancel or reschedule could also be an option, though a call is usually more efficient for immediate changes.

Cancelling Commercial Cleaning Contracts

For commercial clients who have “monthly, quarterly, six monthly and annual cleaning contracts,” the cancellation process would likely be governed by the terms outlined in their specific contract agreement.

• Review Contract: Commercial clients should refer to their signed agreement with TheCityCleaners.com for clauses related to contract termination, notice periods, and any associated conditions.
• Formal Communication: Typically, cancelling a commercial contract requires formal written notice e.g., via email or letter in addition to a phone call, to ensure proper documentation of the termination request.

No Free Trial Cancellation Not Applicable

TheCityCleaners.com does not offer a “free trial” in the traditional sense of a subscription service.

Their model is based on one-off cleaning jobs or recurring commercial contracts.

Therefore, there is no “free trial cancellation” process to manage.

Customers only pay “once the job is complete and your completely happy,” which acts as a satisfaction guarantee rather than a trial period.

This payment structure inherently minimizes any risk associated with “trying out” their service, as payment is contingent on satisfactory completion.

In summary, for TheCityCleaners.com, cancellation focuses on managing booked appointments.

Direct communication via phone is the recommended method for individual jobs, while commercial clients should adhere to their contractual terms.

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