Hilaryblinds.co.uk Reviews

Based on checking the website Hilaryblinds.co.uk, it appears to be a legitimate and established provider of made-to-measure blinds, curtains, and shutters, offering a comprehensive service from initial consultation to expert installation.

The site emphasizes convenience, quality, and a personalized approach, aiming to simplify the process of selecting and fitting window coverings for homes across the UK.

This review will delve into various aspects of their service, from the initial contact to the final product, helping you determine if Hilarys is the right choice for your home improvement needs.

Choosing the right window coverings is more than just a functional decision.

It’s about transforming your living space, controlling light, ensuring privacy, and enhancing aesthetics.

With numerous options available, from off-the-shelf solutions to bespoke designs, understanding what a service like Hilarys offers is crucial for making an informed choice.

We’ll explore their product range, service model, pricing transparency, and what customers generally report, providing a detailed overview for anyone considering their services.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Hilaryblinds.co.uk Review & First Look

Based on looking at the website, Hilaryblinds.co.uk presents itself as a well-established and professional service for bespoke window coverings in the UK.

The initial impression is one of reliability and comprehensive service, covering everything from measurement to fitting.

The site’s design is clean and user-friendly, clearly outlining their offerings and process.

• Initial Engagement: The primary call to action is booking a free in-home appointment, which is a significant advantage for customers seeking a tailored solution. This removes the guesswork often associated with online-only purchases.
• Product Breadth: The site showcases a wide array of products, including various types of blinds roller, Venetian, Roman, vertical, curtains, and shutters. This extensive range suggests they can cater to diverse aesthetic preferences and functional requirements.
• Trust Signals: Prominently featured are claims of being the “UK’s #1” and mentions of over 50 years in business, which aim to build trust and assure potential customers of their experience and market leadership. The presence of customer testimonials and high Trustpilot ratings further reinforce this.
• Service Model: Their model emphasizes personalized service through local advisors, suggesting a more hands-on and less transactional approach compared to pure e-commerce sites. This could be particularly appealing to those who prefer expert guidance and professional installation.

Hilaryblinds.co.uk Features

Hilaryblinds.co.uk offers a robust set of features designed to make the process of purchasing and installing window coverings as seamless as possible.

These features highlight their commitment to customer service and product quality.

• Free In-Home Consultation: This is a core feature, allowing customers to receive expert advice, precise measurements, and view fabric samples in their own home. It eliminates the risk of ordering incorrect sizes or choosing unsuitable materials.
  • Convenience: Schedule at a time that suits you.
  • Expert Advice: Benefit from an advisor’s experience in suggesting suitable styles and materials for your specific windows and decor.
  • Accurate Measurements: Professional measurement ensures a perfect fit, which is crucial for made-to-measure products.
• Made-to-Measure Products: All blinds, curtains, and shutters are custom-made to the exact specifications of the customer’s windows. This ensures a perfect fit and finish, enhancing both functionality and aesthetics.
  • Perfect Fit: No gaps or ill-fitting products.
  • Optimized Performance: Better light control, insulation, and privacy.
  • Tailored Aesthetics: Products designed to complement your home’s unique style.
• Professional Installation: Unlike many online retailers that ship products for DIY installation, Hilarys includes professional fitting as part of their service. This ensures products are installed correctly and safely.
  • Guaranteed Quality: Reduces the risk of damage during installation.
  • Time-Saving: No need for customers to spend time on complex installations.
  • Peace of Mind: Knowing the job is done right by experienced fitters.
• Extensive Product Range: They offer a wide variety of window coverings to suit different needs and preferences.
  • Blinds: Roller, Venetian, Roman, Vertical, Pleated, Wooden, Conservatory, Perfect Fit, Vision, Day & Night, and smart blinds.
  • Curtains: Various styles, fabrics, and heading types.
  • Shutters: Full height, café style, tier-on-tier, and shaped shutters.
  • Fabrics and Materials: A vast selection of colors, patterns, and textures, including blackout, thermal, and moisture-resistant options.
• Guarantees and Warranties: While specific details vary by product, Hilarys typically offers guarantees on their products and installation, providing customers with assurance regarding durability and quality.
  • Product Warranty: Covers manufacturing defects.
  • Installation Guarantee: Ensures the fitting meets professional standards.

Hilaryblinds.co.uk Pros & Cons

Understanding the strengths and weaknesses of Hilaryblinds.co.uk is essential for potential customers. Here’s a balanced look at what they offer.

Pros:

• Comprehensive Service: From initial consultation to final installation, Hilarys manages the entire process, making it convenient for customers who prefer a hands-off approach. This end-to-end service reduces the burden on the homeowner, ensuring a seamless experience from selection to fitting.
• Personalized Experience: The in-home appointment allows for tailored advice and measurements, ensuring the products perfectly match the home’s aesthetic and functional needs. This bespoke service is a significant differentiator from off-the-shelf options, as it caters to unique window dimensions and interior design preferences.
• Wide Product Selection: A vast array of blind types, curtain fabrics, and shutter styles means customers have ample choice to find something that suits their taste and budget. This extensive range ensures that whether you’re looking for thermal efficiency, light control, or specific aesthetic appeal, Hilarys likely has a solution.
• Professional Installation: Expert fitters ensure that all products are installed correctly and securely, maximizing their performance and longevity. This eliminates the common pitfalls of DIY installation, such as incorrect fitting or damage to the product or window frame.
• Established Reputation: With over 50 years in business, Hilarys has built a strong brand presence and is often recognized as a leading provider in the UK. This long-standing history can inspire confidence in their reliability and commitment to customer satisfaction. According to their website, they have served millions of customers over the decades.
• Quality Materials: They use a variety of quality materials, including durable fabrics, real wood, and robust hardware, which contribute to the longevity and appearance of their products. This focus on material quality often translates to better insulation properties, light control, and overall durability.
• Customer Support: While experiences vary, many customers report good support throughout the process, from booking appointments to after-sales service.

Cons:

• Higher Cost: As a bespoke, full-service provider, Hilarys’ products and services are generally more expensive than buying ready-made blinds or curtains from online retailers or DIY stores. The added cost covers the consultation, precise measurement, custom manufacturing, and professional installation. This can be a deterrent for budget-conscious consumers.
• Pricing Transparency: The website doesn’t provide instant pricing for custom orders, requiring a home visit for a quote. While understandable for bespoke products, this can be a drawback for customers who prefer to research and compare prices online before committing to an appointment. Some users on forums like MoneySavingExpert have expressed frustration over not being able to get a quick estimate.
• Sales Pressure Reported by Some: A small percentage of customer reviews, particularly on platforms like Trustpilot and consumer forums, occasionally mention perceived sales pressure during the in-home consultation. While this is subjective and not a universal experience, it’s worth noting as a potential consideration.
• Variable Advisor Experience: The quality of the in-home consultation can depend on the individual advisor. While many are highly professional and knowledgeable, there might be inconsistencies. A 2023 survey by Which? magazine on home improvement services noted that while overall satisfaction with fitted blinds was high, the expertise of advisors sometimes varied.
• Installation Delays Occasional: While the majority of installations are smooth, some customers have reported occasional delays in delivery or fitting, especially during peak seasons. This is typical for made-to-measure products, but it’s a point to be aware of if you have strict deadlines.
• Cancellation Process Potential Friction: While a cancellation policy is in place, navigating it can sometimes require direct communication and follow-up, which some customers find less straightforward than automated online processes.

Hilaryblinds.co.uk Alternatives

If Hilarys isn’t quite what you’re looking for, or if you want to compare options, several reputable alternatives offer different approaches to buying blinds, curtains, and shutters.

• Blinds2go:
  • Model: Primarily an online retailer specializing in made-to-measure blinds and curtains for self-measurement and DIY installation.
  • Pros: Generally more affordable due to the DIY aspect, extensive online selection, quick delivery for many products. Offers a wide range of styles and materials.
  • Cons: Requires accurate self-measurement and confident DIY installation, no in-home consultation or fitting service.
  • Best For: Budget-conscious customers comfortable with measuring and installing themselves.
• DirectBlinds.co.uk:
  • Model: Another popular online retailer offering made-to-measure blinds. Similar to Blinds2go, focusing on convenience and competitive pricing.
  • Pros: Competitive pricing, frequent sales, good variety of blind types, straightforward online ordering process.
  • Cons: No professional measurement or installation, reliance on customer accuracy for measurements.
  • Best For: Customers seeking good value and capable of handling installation.
• Apollo Blinds:
  • Model: A franchise network offering a service similar to Hilarys, with local showrooms and in-home consultation, measurement, and fitting.
  • Pros: Personalized service, professional measurement and fitting, local showrooms where you can see products. Often have strong local reputations.
  • Cons: Pricing can be similar to Hilarys premium for full service, availability and service quality can vary by franchise location.
  • Best For: Those who prefer a full-service experience but want to explore local options or visit a physical showroom.
• Thomas Sanderson:
  • Model: High-end, premium brand focusing exclusively on custom-made conservatory blinds, window blinds, and shutters.
  • Pros: Exceptional quality, premium materials, expert design consultation, meticulous installation, often come with extended warranties.
  • Cons: Significantly more expensive than other options, positioning themselves at the luxury end of the market.
  • Best For: Customers prioritizing top-tier quality, bespoke design, and willing to invest more for a premium product and service.
• Local Independent Blind Shops/Installers:
  • Model: Small businesses operating within specific towns or regions, offering personalized service, often with a unique selection or specialized expertise.
  • Pros: Highly personalized service, flexibility, ability to support local businesses, often excellent local reputation and word-of-mouth referrals. May offer unique fabrics or solutions not found with larger chains.
  • Cons: Product range might be smaller, reliance on individual business reputation, pricing can vary widely.
  • Best For: Customers who prefer supporting local businesses and value highly personalized service. You can often find great value and craftsmanship here.

How to Cancel Hilaryblinds.co.uk Appointment

Cancelling an appointment with Hilaryblinds.co.uk is generally straightforward.

Since their model revolves around in-home consultations, direct communication is the primary method.

1. Locate Your Confirmation: When you book an appointment, Hilarys typically sends a confirmation email or text message. This usually contains details about your appointment, including a reference number and contact information.
2. Contact Customer Service Directly: The most effective way to cancel is to call their customer service line. You can find this number on their website usually in the “Contact Us” section or in your appointment confirmation.
   • Hilarys Contact Number: While specific numbers might vary, their main customer service line is usually prominent on the homepage or contact page. As of late 2023/early 2024, this was often found as a freephone number.
3. Provide Your Details: Be ready to provide your name, address, appointment date and time, and any reference number you may have. This helps them quickly locate your booking.
4. Early Cancellation is Best: Aim to cancel as far in advance as possible. This allows them to reallocate their advisors’ time and potentially offer the slot to another customer. Many companies appreciate at least 24-48 hours’ notice.
5. Confirm Cancellation: Ask for a confirmation of your cancellation, whether verbal or via email, for your records. This helps avoid any confusion or unexpected visits.
   • Example Script: “Hi, I’d like to cancel my Hilarys appointment scheduled for at at . My name is .”

There is no “subscription” to cancel with Hilarys as they operate on a project-by-project basis for made-to-measure products, not an ongoing service model.

Similarly, there isn’t a “free trial” in the traditional sense, as their initial consultation is already free.

Hilaryblinds.co.uk Pricing

Hilaryblinds.co.uk does not publish a fixed price list on its website for its products.

This is largely because all their blinds, curtains, and shutters are custom-made to measure, and pricing depends on numerous variables.

• Made-to-Measure Factors:
  • Product Type: Shutters are generally the most expensive, followed by Roman blinds or certain premium curtains, then roller or vertical blinds.
  • Size: Larger windows naturally require more material and more complex fitting, leading to higher costs.
  • Material and Fabric Choice: Premium fabrics e.g., silk, linen blends, specialized finishes e.g., blackout, thermal lining, and real wood for Venetian blinds or shutters will increase the price significantly compared to standard polyester or PVC.
  • Features and Upgrades: Motorization, smart home integration, decorative pelmets, unique heading styles for curtains, and specific shutter styles e.g., tier-on-tier add to the cost.
  • Complexity of Installation: Bay windows, unusually shaped windows, or windows in difficult-to-access locations might incur higher installation charges due to the extra time and expertise required.
• Consultation and Quote: The only way to get an accurate price from Hilarys is to book their free in-home consultation. During this visit, a local advisor will:
  • Measure your windows precisely.
  • Discuss your design preferences and functional requirements.
  • Show you samples of fabrics, materials, and product types.
  • Provide a no-obligation, personalized quote based on your specific choices and measurements.
• Pricing Expectation: While exact figures are not available, based on customer reviews and comparisons with other bespoke providers, Hilarys’ pricing tends to be on the higher end of the spectrum compared to online DIY retailers. This premium reflects the comprehensive service, including professional measurement, custom manufacturing, and guaranteed installation.
  • Roller Blinds: Generally the most affordable option, likely ranging from £100-£300+ per window, depending on size and fabric.
  • Venetian/Vertical Blinds: £150-£400+ per window.
  • Roman Blinds/Curtains: Can vary widely based on fabric, size, and lining, potentially £200-£800+ per window/pair.
  • Shutters: Often the most significant investment, typically starting from £300-£600 per square meter, making a single window potentially £500-£1500+, or even more for large or complex installations.
• Sales and Promotions: Hilarys occasionally runs promotions or offers discounts, which might be discussed during your consultation. It’s always worth asking if any current offers apply.

It’s crucial to obtain quotes from multiple providers, including online DIY options and other full-service companies, to ensure you are getting the best value for your specific needs.

Hilaryblinds.co.uk vs. John Lewis

Comparing Hilarys with John Lewis provides a useful contrast between a specialized blinds and curtains company and a high-street department store with a broader home furnishings offering.

Both aim for quality and good service, but their models differ.

Hilaryblinds.co.uk:

• Specialization: Solely focused on made-to-measure blinds, curtains, and shutters. This singular focus often translates to deeper expertise in their niche.
• Service Model: Dedicated in-home consultation, measurement, and fitting service. The entire process is managed by Hilarys, from start to finish.
• Convenience: High level of convenience as customers don’t need to visit a store or handle any measurements or installation themselves.
• Product Range Within Niche: Very extensive range of styles, materials, and operating mechanisms specifically for window coverings.
• Pricing: Premium pricing due to the full-service, bespoke nature. Quotes are provided after a home visit.
• Sales Approach: Direct sales through local advisors who conduct home visits.
• Target Audience: Customers who prioritize convenience, professional advice, perfect fit, and are willing to pay for a full-service experience.

John Lewis:

• Broader Retailer: A large department store offering a wide range of home furnishings, including ready-made and made-to-measure window coverings.
• Service Model: Offers both ready-made options buy in-store or online and a made-to-measure service. Their made-to-measure service typically involves an in-home consultation often for a fee, which may be redeemable against the order or a visit to their fabric departments, followed by professional fitting.
• Flexibility: Provides more flexibility for customers – you can buy off-the-shelf for immediate needs, or opt for their bespoke service.
• Product Range Overall: Wider product range across home furnishings, but their made-to-measure window covering selection might be more curated compared to Hilarys’ sheer volume of specialist options. They are renowned for their fabric selection.
• Pricing: Generally positioned as a mid-to-high-end retailer. Their made-to-measure services are also premium, reflecting their brand quality and service. Prices might be more transparent for ready-made items.
• Sales Approach: Combines retail sales with bespoke service consultation.
• Target Audience: Customers who value the John Lewis brand reputation for quality and service, appreciate the option of both ready-made and bespoke, and might be purchasing other home items simultaneously.

Key Differences & Considerations:

• Specialization vs. Breadth: Hilarys is a specialist, while John Lewis offers a broader home solution. If window coverings are your sole focus, Hilarys’ depth might be appealing. If you’re furnishing multiple aspects of your home, John Lewis’s integrated approach could be convenient.
• Cost vs. Convenience: Both are premium services. John Lewis might have a slight edge on ready-made affordability, but for bespoke, both will be significant investments.
• Brand Experience: John Lewis is known for its “Never Knowingly Undersold” policy though this has changed and strong customer service reputation, which extends to their home services. Hilarys focuses solely on delivering a seamless window covering experience.
• Showrooms vs. In-Home Only: John Lewis allows you to browse and touch fabrics in-store, which some customers prefer before an in-home visit. Hilarys operates primarily on an in-home consultation model.

In summary, if you want a dedicated specialist to handle your window coverings from start to finish with maximum convenience, Hilarys is a strong contender.

If you prefer the broader retail experience, the option for ready-made solutions, or a brand known for overall home quality, John Lewis offers a compelling alternative.

Ensuring a Smooth Experience with Hilarys

To maximize your satisfaction and ensure a positive experience with Hilarys, consider these practical steps and tips.

• Prepare for Your Appointment:
  • Know Your Style: Have a general idea of the aesthetic you’re aiming for e.g., modern, traditional, minimalist. Browse magazines or online galleries for inspiration.
  • Consider Functionality: Think about what you need the window coverings to do: light control blackout, dim-out, privacy, insulation, noise reduction, ease of cleaning.
  • Budget Range: While you won’t get an exact quote upfront, having a rough budget in mind can help the advisor guide you to appropriate options without wasting time on products outside your price range.
  • Specific Questions: Write down any questions you have about materials, guarantees, installation, or timelines.
• Be Clear and Direct:
  • Communicate Needs: Clearly articulate your requirements and preferences to the advisor. Don’t be afraid to ask for alternatives or to see more options.
  • Manage Expectations: Understand that custom-made products have lead times. Ask about the estimated delivery and installation schedule.
  • Discuss Pricing Openly: If the initial quote is higher than expected, discuss options to reduce costs e.g., alternative materials, simpler styles or if there are any current promotions.
• Review the Quote Thoroughly:
  • Line Items: Ensure the quote clearly breaks down the cost of each product, installation, and any additional services.
  • Product Specifications: Verify that the quote accurately reflects the product type, fabric/material, color, and operating mechanism you discussed.
  • Terms and Conditions: Read the fine print, especially regarding payment terms, cancellation policies, and warranty details.
• Check Measurements and Order Details:
  • While the advisor takes measurements, it’s always good practice to double-check that they are noting down the correct window dimensions for your order confirmation. Accuracy is paramount for made-to-measure items.
• Post-Installation Check:
  • Inspect Immediately: Once installed, thoroughly check each blind, curtain, or shutter.
    • Functionality: Do they operate smoothly? Do blinds raise and lower correctly? Do curtains open and close properly?
    • Appearance: Are there any visible defects, scratches, or damage? Is the material flawless?
    • Fit: Do they fit snugly within the window recess or cover the window adequately as intended?
    • Cleanliness: Ensure the installation area is clean and tidy.
  • Report Issues Promptly: If you notice any issues, contact Hilarys customer service immediately to arrange a rectification.
• Leverage Guarantees: Understand the warranty period and what it covers. Keep your purchase documentation safe.
• Read Reviews Before Booking: While this review provides an overview, checking recent customer reviews on platforms like Trustpilot, Google Reviews, or consumer forums can offer further insights into current service levels and common experiences. Look for patterns in feedback, both positive and negative.

By taking these proactive steps, you can help ensure that your experience with Hilarys is as smooth and satisfying as possible, resulting in beautiful and perfectly fitted window coverings for your home.

Frequently Asked Questions

What is Hilaryblinds.co.uk?

Hilaryblinds.co.uk is the official website for Hilarys, a prominent UK-based company specializing in the sale and installation of made-to-measure blinds, curtains, and shutters for residential properties.

How does Hilarys’ service work?

Hilarys operates by offering a free in-home consultation where a local advisor visits your home, measures your windows, shows you samples, and provides a no-obligation quote.

If you proceed, they custom-make your chosen products and professionally install them.

Is Hilarys more expensive than DIY blinds?

Yes, Hilarys is generally more expensive than buying ready-made or made-to-measure blinds from online DIY retailers.

Their premium pricing reflects the comprehensive service, including professional measurement, custom manufacturing, and expert installation.

Do Hilarys advisors try to push sales?

While experiences can vary, some customer reviews occasionally mention perceived sales pressure during the in-home consultation.

However, many customers report a professional and helpful experience.

It’s advisable to be clear about your budget and needs.

Can I get a price quote from Hilarys online?

No, Hilarys does not provide instant price quotes online for custom orders.

Pricing is determined after an in-home consultation where precise measurements are taken and specific product choices are made. Lalithayogaacademy.com Reviews

How long does it take for Hilarys blinds to be installed?

The lead time for Hilarys products can vary depending on the product type, material, and current demand.

Generally, it can range from a few weeks to several weeks, particularly for shutters or complex orders.

The advisor will provide an estimated timeline during your consultation.

Does Hilarys offer a warranty on their products?

Yes, Hilarys typically offers guarantees or warranties on their products and installation, covering manufacturing defects and ensuring professional fitting. Specific warranty terms vary by product.

What types of blinds does Hilarys offer?

Hilarys offers a wide range of blinds, including roller, Venetian, Roman, vertical, pleated, wooden, conservatory, Perfect Fit, Vision, Day & Night, and smart blinds.

Can Hilarys fit blinds in bay windows or unusually shaped windows?

Yes, Hilarys specializes in made-to-measure solutions and can typically fit blinds and shutters in challenging spaces like bay windows, arched windows, or other unusually shaped openings.

Do I need to measure my windows before the Hilarys appointment?

No, you do not need to measure your windows.

The Hilarys advisor will take precise measurements during your free in-home consultation to ensure a perfect fit for your custom order.

How do I cancel a Hilarys appointment?

To cancel a Hilarys appointment, you should contact their customer service directly via phone.

Provide your name, address, and appointment details. 24builds.com Reviews

It’s best to do this as far in advance as possible.

Does Hilarys offer smart home compatible blinds?

Yes, Hilarys offers smart blinds that can be motorized and integrated with certain smart home systems for automated control.

You should discuss this option with your advisor during the consultation.

Are Hilarys curtains also custom-made?

Yes, Hilarys offers custom-made curtains tailored to your window dimensions and preferences, with a wide selection of fabrics, headings, and lining options.

What are Hilarys shutters made of?

Hilarys shutters are typically made from various materials, including real wood, MDF, and sometimes PVC for moisture-prone areas like bathrooms.

The advisor will guide you through the material options.

Can I visit a Hilarys showroom?

Hilarys primarily operates through in-home consultations and does not generally have public showrooms.

Their model focuses on bringing samples directly to your home.

Does Hilarys install outside of the UK?

No, Hilarys operates exclusively within the UK, providing services to homes across England, Scotland, and Wales.

What happens if there’s a problem with my Hilarys blinds after installation?

If you encounter any issues with your Hilarys blinds after installation, you should contact their customer service. Trademarkwing.com Reviews

They are generally responsive to address defects or fitting problems under their warranty.

Can Hilarys provide blackout blinds?

Yes, Hilarys offers a variety of blackout fabrics and blind types designed to block out maximum light, suitable for bedrooms or media rooms.

Is there a free trial for Hilaryblinds.co.uk?

There is no “free trial” for Hilaryblinds.co.uk in the sense of a product trial.

However, their initial in-home consultation and quote service is entirely free and comes with no obligation.

What payment methods does Hilarys accept?

While specific payment details are usually discussed during the quote process, Hilarys typically accepts major credit/debit cards and bank transfers.

Payment terms and deposits will be outlined in your personalized quote.