Curtains-2go.co.uk Reviews

Based on checking the website Curtains-2go.co.uk, it appears to be a well-established online retailer specializing in made-to-measure curtains and blinds.

The site emphasizes a wide selection, competitive pricing, and a user-friendly experience, including free samples and detailed measuring guides.

For anyone looking to enhance their home’s aesthetic with custom window dressings, Curtains-2go.co.uk presents itself as a viable option, offering a broad array of styles, materials, and lining choices to fit diverse needs and preferences.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Curtains-2go.co.uk Review & First Look

Upon initial review of Curtains-2go.co.uk, the website immediately conveys a sense of professionalism and a clear focus on its core product: made-to-measure curtains and blinds.

The navigation is intuitive, allowing users to easily browse by product type, color, or collection.

The visual presentation is clean, with high-quality images showcasing their offerings, which is crucial for a product like curtains where visual appeal is paramount.

Website Design and User Experience

The website’s design is modern and clean, utilizing a straightforward layout that prioritizes ease of use.

Key elements like “Shop Curtains,” “Shop Blinds,” and “Help” are prominently displayed, ensuring visitors can quickly find what they’re looking for. Checkmytrip.com Reviews

The use of a sticky header for contact information and the basket also enhances accessibility, making the overall browsing experience smooth and efficient.

• Clean Layout: The site avoids clutter, presenting information in an organized, digestible manner.
• Intuitive Navigation: Categories are clearly defined, and a search bar is available for specific queries.
• Mobile Responsiveness: The site adapts well to various screen sizes, providing a consistent experience across devices.

Product Range Overview

Curtains-2go.co.uk boasts an extensive range of products, primarily focusing on made-to-measure solutions.

This customization aspect is a significant draw, allowing customers to achieve a perfect fit for their windows.

The variety extends beyond just curtains to include a comprehensive selection of blinds and even complementary cushions.

• Made-to-Measure Curtains:
  • Materials: Textured plains, voiles, velvets, silks, linen, chenille.
  • Linings: Blackout and thermal options available for enhanced functionality.
  • Heading Types: Various heading styles to suit different aesthetic preferences.
• Blinds:
  • Roller Blinds, Roman Blinds, Venetian Blinds, Vertical Blinds.
  • Specialty blinds like PerfectFIT, Shutter Blinds, No Drill Blinds, and Electric Blinds.
  • Solutions for specific window types: BiFold, Pleated, Roof, Conservatory, Tilt & Turn.
• Cushions: A selection of scatter cushions, sofa cushions, and throw pillows to match or complement window dressings.

Initial Impressions of Quality and Service Claims

The website prominently features claims such as “14 million windows covered” and “25 years of exceptional service,” aiming to instill confidence in potential customers. Abbavoyage.com Reviews

They also highlight a “fast and free sample service within the UK,” which is a significant advantage for customers wanting to assess fabric quality and color accuracy before committing to a purchase.

The emphasis on “Up to 60% off High Street Prices” also positions them as a value-for-money option.

• Customer Confidence: Testimonials and large customer base statistics are used to build trust.
• Pre-Purchase Support: Free samples reduce the risk associated with online fabric purchases.
• Value Proposition: Aggressive pricing compared to traditional retail.

Curtains-2go.co.uk Features

Curtains-2go.co.uk is designed with several features aimed at simplifying the curtain and blind buying process, especially for made-to-measure items.

These features are critical for an online business dealing with custom products, as they help bridge the gap between online browsing and real-world application.

Made-to-Measure Customization

The core of Curtains-2go.co.uk’s offering is its made-to-measure service. Crioh.com Reviews

This allows customers to input precise dimensions, ensuring a perfect fit that enhances the aesthetic and functionality of their windows.

The customization options extend beyond just size, encompassing material, lining, and heading type.

• Precision Sizing: Users input exact measurements for width and drop.
• Material Choice: A vast selection from lightweight voiles to heavy velvets.
• Lining Options:
  • Blackout: Ideal for bedrooms or media rooms, blocking out maximum light.
  • Thermal: Provides insulation, helping to reduce energy costs by retaining heat in winter and keeping rooms cool in summer.
• Heading Styles: Various options like pencil pleat, eyelet, and more to suit different decor styles.

Free Sample Service

A standout feature is the free sample service within the UK.

This is incredibly valuable for customers, as fabric color and texture can appear differently on screen than in person. Ordering samples allows customers to:

• Verify Color Accuracy: See the true shade in their home’s lighting.
• Feel Fabric Quality: Assess the material’s texture and drape.
• Match Existing Decor: Compare samples against wall colors, furniture, and other textiles.

Comprehensive Measuring Guides

Recognizing that made-to-measure products require accurate measurements, Curtains-2go.co.uk provides detailed measuring guides for curtains, blinds, and even shutters. Sylvoxtv.com Reviews

These guides are presented in an easy-to-understand format, often with diagrams and step-by-step instructions.

• Step-by-Step Instructions: Clear, concise directions for obtaining precise measurements.
• Visual Aids: Diagrams and illustrations to help customers understand the process.
• Troubleshooting Tips: Advice on common measuring pitfalls and how to avoid them.
• Accessibility: Guides are easily accessible from product pages and a dedicated “Measuring” section.

Customer Support and Help Center

The website offers robust customer support options, including a dedicated help center, contact number, and email.

This is vital for addressing customer queries, assisting with orders, and resolving any potential issues.

• Help Center: A repository of frequently asked questions and guides.
• Contact Number: A direct line 0800 862 0463 available 7 days a week from 9 am to 5:30 pm.
• Online Contact Form: For non-urgent inquiries.
• Order Tracking: A feature to monitor the status of placed orders.

Design Inspiration and Blog Content

Beyond just selling products, Curtains-2go.co.uk provides valuable content in the form of articles and design inspiration.

This helps customers make informed decisions, understand trends, and envision how different products might look in their homes. Theespressoshop.co.uk Reviews

• Curtains Articles: Blog posts covering topics like choosing the right curtain style, measuring tips, and maintenance.
• Design Ideas: Showcasing different looks and combinations to inspire customers.
• Brand Collaborations: Featuring designer brands like Clarissa Hulse, William Morris, and Orla Kiely adds a touch of exclusivity and high design.

Curtains-2go.co.uk Pros & Cons

Like any online retailer, Curtains-2go.co.uk has its strengths and areas where it could improve.

Understanding these can help potential customers make an informed decision.

Pros

Curtains-2go.co.uk offers several compelling advantages that make it an attractive option for purchasing custom window dressings.

• Extensive Product Range: The sheer variety of curtains, blinds, and accompanying accessories is a significant plus. Customers have access to a wide array of fabrics, colors, patterns, and lining options, ensuring they can find something to match almost any interior design scheme. This includes various types of blinds, from standard rollers to specialized options like PerfectFIT and electric blinds.
• Made-to-Measure Customization: This is perhaps their strongest selling point. The ability to order curtains and blinds precisely to one’s window dimensions eliminates the hassle of ill-fitting off-the-shelf options and provides a professional, tailored look. This is crucial for achieving optimal light control and insulation.
• Free Sample Service: Providing free fabric samples is an invaluable service. It allows customers to physically touch and examine the materials, assess color accuracy in their home’s unique lighting conditions, and compare textures, reducing the risk of dissatisfaction upon receiving the final product.
• Competitive Pricing: The website explicitly states “Up to 60% off High Street Prices,” positioning them as a cost-effective alternative to traditional brick-and-mortar stores for custom window treatments. This affordability, combined with the made-to-measure service, offers excellent value.
• Comprehensive Measuring Guides: Recognizing the potential complexity of measuring for custom items, Curtains-2go.co.uk provides detailed, easy-to-follow guides. These resources empower customers to take accurate measurements confidently, minimizing errors and ensuring a good fit.
• Strong Customer Support: With a dedicated contact number available seven days a week, a help center, and an order tracking system, customers have multiple avenues for support. This accessibility fosters trust and helps resolve queries efficiently.
• Positive Customer Feedback Trustpilot: The website proudly displays its Trustpilot rating, indicating a generally positive customer experience. While individual experiences may vary, a high overall rating suggests reliability and customer satisfaction.

Cons

While Curtains-2go.co.uk offers many benefits, there are a few considerations that potential buyers might want to keep in mind.

• Online-Only Experience: As an e-commerce platform, customers cannot physically see the full range of products or speak to a sales assistant in person before purchasing. While free samples mitigate some of this, some customers may prefer the tactile experience of a showroom.
• Reliance on Customer Measuring Accuracy: The success of made-to-measure products heavily depends on the customer providing accurate measurements. Despite comprehensive guides, any errors on the customer’s part could lead to ill-fitting products, potentially resulting in additional costs or inconvenience.
• Returns Policy for Custom Items: Custom-made products often have more restrictive return policies than standard off-the-shelf items, as they cannot be easily resold. Customers should carefully review Curtains-2go.co.uk’s specific return policy for made-to-measure items before purchasing.
• Installation Responsibility: While they provide measuring guides, customers are typically responsible for the installation of their curtains and blinds. This might be a challenge for those who are not confident in DIY tasks or prefer a full-service option.
• Lead Times for Custom Orders: Made-to-measure items inherently require production time. While Curtains-2go.co.uk aims for efficiency, customers should be aware that there will be a waiting period for their custom order to be manufactured and delivered, which might be longer than purchasing ready-made options.

Curtains-2go.co.uk Alternatives

When considering custom window treatments, it’s always wise to explore alternatives to ensure you’re getting the best product and service for your specific needs. Petsfella.com Reviews

Here are some other notable players in the market that offer similar services to Curtains-2go.co.uk, along with their general focus.

Blinds 2go

Blinds 2go is often seen as a direct competitor and is actually part of the same parent company as Curtains 2go.

Their primary focus, as the name suggests, is on blinds, offering an equally extensive range of made-to-measure options.

• Specialization: Primarily blinds, including roller, Roman, Venetian, vertical, and specialized options.
• Shared Infrastructure: Benefits from the same customer service, measuring guides, and often, similar promotional offers.
• Focus: Strong emphasis on blind technology and smart home integration options.

Hillarys

Hillarys is a well-established name in the UK window dressings market, known for offering a complete service that includes in-home consultations, professional measuring, and fitting.

• Full Service: Offers a unique selling proposition of bringing samples to your home, measuring windows, and installing the products. This eliminates the DIY aspect and potential for measuring errors.
• Premium Pricing: Generally perceived as a more premium option due to the comprehensive service provided.
• Product Range: Extensive selection of curtains, blinds, and shutters.

Blinds Direct

Blinds Direct is another online retailer offering a wide array of made-to-measure blinds and curtains, often competing on price and speed of delivery. Miracamp.com Reviews

• Online Focus: Strong online presence with a user-friendly website.
• Variety: Good selection of materials, colors, and styles for both blinds and curtains.
• Value-Oriented: Often runs promotions and offers competitive pricing.

Dunelm

Dunelm is a major UK homeware retailer that offers both ready-made and made-to-measure curtains and blinds, often with a physical store presence.

• Multi-Channel: Provides the option to shop online or visit a physical store to see products in person.
• Ready-Made and Custom: Caters to both immediate needs with ready-made options and those requiring bespoke solutions.
• Broader Homeware: As a larger retailer, they offer a wider range of homeware products beyond just window dressings.

John Lewis

John Lewis is a high-end department store known for its quality and customer service, offering a premium range of made-to-measure curtains and blinds.

• Luxury & Quality: Focuses on high-quality fabrics and finishes.
• Design Service: Offers interior design and measuring/fitting services, albeit at a higher price point.
• Guaranteed Service: Renowned for their customer satisfaction and after-sales support.

Comparing Key Aspects

When evaluating alternatives, consider these factors:

• Service Level: Do you prefer a full-service solution measuring, fitting or are you comfortable with DIY?
• Budget: Are you looking for the most economical option or willing to pay more for premium quality and service?
• Product Specialization: Are you prioritizing blinds, curtains, or both?
• Convenience: Does online shopping with samples suffice, or do you need to see products in person?
• After-Sales Support: What are the return policies and warranty options like?

Each alternative has its own strengths, and the “best” choice will depend on individual priorities and circumstances.

How to Cancel Curtains-2go.co.uk Order

Cancelling an order with Curtains-2go.co.uk, especially for made-to-measure items, has specific procedures and limitations. Autojustify.com Reviews

It’s crucial to act quickly as custom orders enter production relatively fast.

Understanding the Cancellation Policy

Due to the custom nature of their products, Curtains-2go.co.uk’s cancellation policy is stricter than for off-the-shelf goods.

Once a made-to-measure order enters the manufacturing process, it becomes very difficult, if not impossible, to cancel without incurring charges or losing the full payment.

• Time Sensitivity: Cancellations are generally only possible within a very short window after placing the order, typically before production begins.
• Made-to-Measure Exception: Custom items are exempt from standard distance selling regulations that allow a cooling-off period for off-the-shelf goods.

Steps to Attempt Cancellation

If you need to cancel an order, follow these steps immediately:

1. Contact Customer Service Immediately: This is the most crucial step. Do not rely on email initially if time is of the essence.
   • Phone: Call their customer service line at 0800 862 0463. This is the quickest way to speak to someone who can check your order status.
   • Availability: Their phone lines are open 7 days a week, 9 am – 5:30 pm.
2. Provide Order Details: Have your order number, name, and the email address used for the purchase ready when you call. This will help the representative locate your order quickly.
3. Inquire About Production Status: Ask the customer service representative if your order has already entered the manufacturing process.
   • If not in production: You might be able to cancel the order for a full refund.
   • If in production: Be prepared for the possibility that cancellation may not be possible, or you may incur a charge to cover manufacturing costs.
4. Confirm Cancellation in Writing Optional but Recommended: Even if you cancel by phone, it’s wise to follow up with an email to their customer service team to have a written record of your cancellation request. Include the date and time of your call and the name of the representative you spoke with.

Potential Outcomes of Cancellation

• Full Refund: If you manage to cancel before production begins, you should receive a full refund.
• Partial Refund/No Refund: If the order has already entered production, you might receive a partial refund if materials haven’t been cut or no refund at all, as the item is bespoke and cannot be resold.
• Change of Mind vs. Defect: This cancellation policy specifically applies to a change of mind. If the product arrives defective or not as ordered, that falls under their warranty or returns policy for faulty goods, which is a different process.

Always review Curtains-2go.co.uk’s specific terms and conditions regarding cancellations and returns, which can typically be found in their “Help” or “FAQ” section on their website. Invoicehome.com Reviews

Curtains-2go.co.uk Pricing

Curtains-2go.co.uk positions itself as a competitive option for made-to-measure window dressings by emphasizing affordability compared to traditional high street retailers.

Understanding their pricing model involves looking at how custom orders are calculated, the impact of various options, and available discounts.

Pricing Model for Made-to-Measure Products

The cost of curtains and blinds from Curtains-2go.co.uk is dynamic, primarily determined by several key factors:

• Dimensions: The width and drop length of the curtain or blind are the most significant factors. Larger windows will naturally require more material and thus incur higher costs.
• Fabric Choice: Different fabrics have varying price points.
  • Entry-Level Fabrics: Plain polyesters or standard cotton blends will be more economical.
  • Mid-Range: Linen, textured plains, and some patterned fabrics fall into this category.
  • Premium Fabrics: Velvets, silks, and designer brand fabrics e.g., William Morris, Orla Kiely collaborations will be at the higher end of the spectrum.
• Lining Options: Adding specialized linings increases the cost:
  • Standard Lining: Usually included or a minimal add-on.
  • Blackout Lining: Generally adds a moderate amount to the total.
  • Thermal Lining: Often the most expensive lining option due to its insulating properties.
• Heading Type for Curtains: While some heading types might have minimal impact, more complex or material-intensive headings could slightly influence the price.
• Blind Type: Different blind mechanisms and materials dictate price. Roller blinds might be more economical than Roman blinds, and wooden venetians might cost more than aluminum ones.

How to Get a Quote

The website features an intuitive quoting system embedded directly into the product pages.

1. Select Product: Choose the type of curtain or blind you’re interested in.
2. Enter Measurements: Input your exact width and drop measurements into the specified fields.
3. Choose Options: Select your desired fabric, lining, and heading type for curtains.
4. Instant Price Update: As you select options and enter measurements, the price will update in real-time on the product page, providing an immediate quote without needing to add to a basket or go through a checkout process.

Discounts and Promotions

Curtains-2go.co.uk frequently runs promotions and discounts to attract customers, aligning with their claim of offering “Up to 60% off High Street Prices.” Dandyworldwide.com Reviews

• Seasonal Sales: Common during holiday periods or specific times of the year.
• Percentage Off Deals: “X% off” specific collections or product categories.
• Flash Sales: Short-term offers on selected items.
• Free Samples: Always a free service within the UK, helping customers save on initial evaluation costs.
• Newsletter Sign-Up Offers: Often provides a small introductory discount for new subscribers.

It’s advisable to check their homepage banners, “Special Offers” section, or sign up for their newsletter to stay informed about current promotions.

Value for Money

Given their focus on made-to-measure products, Curtains-2go.co.uk aims to provide excellent value.

By offering custom sizing at prices significantly lower than traditional bespoke services, they bridge the gap between expensive custom work and ill-fitting ready-mades.

The ability to tailor every aspect from fabric to lining means customers can optimize their investment for both aesthetics and functionality e.g., thermal lining for energy saving.

Curtains-2go.co.uk vs. John Lewis

When comparing Curtains-2go.co.uk with John Lewis for made-to-measure window dressings, you’re essentially looking at two different models of service and value propositions. Birdieboss.com Reviews

Both offer quality products, but their approach to customer experience, pricing, and overall service differs significantly.

Service Model and Customer Experience

• Curtains-2go.co.uk:

  • Online-First, DIY-Oriented: This platform is designed for customers comfortable with online shopping, taking their own measurements, and installing the products themselves.
  • Emphasis on Self-Service: Provides comprehensive online measuring guides, free samples for fabric assessment, and robust online product configurators.
  • Customer Support: Primarily via phone and email, with a detailed online Help Center.
  • Convenience: Shop from home at any time, with quick access to pricing based on your inputs.
  • Target Audience: Value-conscious buyers who are happy to manage the measuring and fitting process to save money.

• John Lewis:

  • Full-Service, Premium Experience: John Lewis offers a more hands-on, end-to-end service. This typically includes:
    • In-Home Consultation: Design consultants can visit your home, bring fabric samples, offer design advice, and take precise measurements.
    • Professional Fitting: Installation services are often part of the package or available as an add-on, ensuring a perfect fit and professional finish without customer effort.
    • Personalized Service: A higher level of personalized attention and expert guidance throughout the process.
  • Customer Support: Available in-store, by phone, and online, with a strong emphasis on personalized assistance.
  • Convenience: Less DIY effort for the customer, as professionals handle the technical aspects.
  • Target Audience: Customers seeking a seamless, hassle-free experience who are willing to pay a premium for quality, expert advice, and professional installation.

Product Range and Quality

*   Extensive Online Range: Offers a vast online catalogue of fabrics, styles, and lining options. Their collaborations with designer brands e.g., William Morris, Clarissa Hulse provide access to contemporary and classic designs.
*   Quality: Generally good quality for the price point, aimed at providing affordable custom solutions. Reviews often highlight the value for money.
*   Fabric Samples: Essential for quality assessment, as you can only physically inspect samples.

*   Curated Selection: While extensive, their range might feel more curated, focusing on premium and high-end fabrics and designs.
*   Quality: Known for very high-quality materials and craftsmanship. Their products are often seen as long-term investments.
*   In-Person Inspection: Opportunity to see and feel a wider range of fabrics and finished products in their showrooms.

Pricing

*   Cost-Effective: Their main appeal is significantly lower prices for made-to-measure products, often boasting "Up to 60% off High Street Prices." This is achieved by operating primarily online, eliminating showroom overheads, and relying on customer self-service for measuring and fitting.
*   Transparent Online Quoting: Instant pricing as you configure your product online.

*   Premium Pricing: Generally commands higher prices due to the comprehensive service package consultation, measuring, fitting, the premium quality of materials, and their established brand reputation.
*   Value in Service: The higher cost is justified by the convenience, expertise, and peace of mind that comes with a full-service offering.

Which to Choose?

• Choose Curtains-2go.co.uk if:

  • You are comfortable with taking accurate measurements yourself.
  • You are happy to install the curtains/blinds independently.
  • Your primary concern is getting made-to-measure products at the best possible price.
  • You prefer the convenience of online shopping from start to finish.

• Choose John Lewis if: Dbdomestics.com Reviews

  • You prefer a hands-off approach and want professionals to handle measuring and fitting.
  • You prioritize a premium shopping experience, expert design advice, and high-end quality.
  • Budget is less of a concern, and you’re willing to pay for comprehensive service and peace of mind.
  • You want the option to view and feel products in person before committing.

Ultimately, the choice between Curtains-2go.co.uk and John Lewis depends on your budget, your DIY comfort level, and the level of service you expect for your window dressing project.

Curtains-2go.co.uk Order Tracking

Once you’ve placed an order with Curtains-2go.co.uk, you’ll naturally want to keep an eye on its progress.

The website provides a dedicated system for order tracking to keep customers informed from manufacturing to delivery.

How to Track Your Order

Curtains-2go.co.uk has a straightforward process for tracking your order.

1. Locate the “Track My Order” Link: This link is prominently displayed in the header of the website, usually near the “Help” or “Contact Us” options.
2. Enter Your Order Details: You will typically need two pieces of information:
   • Order Number: This unique number is provided in your order confirmation email.
   • Email Address or Postcode: The email address used to place the order, or the delivery postcode.
3. Submit and View Status: After entering the required information, the system will display the current status of your order.

Information Provided by Order Tracking

The tracking system aims to give you a clear picture of where your custom curtains or blinds are in the process. Brandalchemy.io Reviews

While specific details might vary, you can generally expect to see statuses related to:

• Order Received: Confirmation that your order has been successfully placed.
• In Production/Manufacturing: This indicates that your made-to-measure items are being manufactured according to your specifications. Given that these are custom products, this phase can take some time usually several business days.
• Quality Check: Your items have completed manufacturing and are undergoing quality inspection.
• Dispatched/Shipped: Your order has left the factory and is en route to the delivery address. This status is often accompanied by a carrier tracking number.
• Out for Delivery: Your order is with the local courier for final delivery on the specified day.
• Delivered: Your order has been successfully delivered.

What to Do If Tracking Isn’t Updating

Occasionally, there might be delays in status updates, or you might encounter an issue with the tracking system.

If your tracking information hasn’t updated for an extended period or seems incorrect:

1. Check Lead Times: First, refer to the estimated lead times provided during your purchase or in your order confirmation. Custom products inherently take longer to produce than off-the-shelf items.
2. Contact Customer Service: If the lead time has passed, or if you have concerns about the tracking status, it’s best to contact Curtains-2go.co.uk’s customer service directly.
   • Phone: Call them on 0800 862 0463 during their operating hours 9 am – 5:30 pm, 7 days a week.
   • Email: Send an email detailing your order number and the issue you’re experiencing.

They will be able to provide the most up-to-date information and address any potential delays or issues with your order.

Curtains-2go.co.uk Returns & Refunds

Understanding the returns and refunds policy for Curtains-2go.co.uk is essential, especially given that they specialize in made-to-measure products. Zenmarket.jp Reviews

Custom items generally have different return conditions compared to standard, off-the-shelf goods.

Policy for Made-to-Measure Items

For made-to-measure curtains and blinds, the policy is typically as follows:

• No Returns for Change of Mind: Since these items are custom-made to your specific measurements and fabric choices, they cannot be resold. Therefore, Curtains-2go.co.uk, like most custom product retailers, does not offer returns or refunds for a change of mind, incorrect measurements provided by the customer, or if the customer simply doesn’t like the product once it’s made. This is a standard industry practice for bespoke goods.
• Importance of Samples: This is why their free sample service is so crucial. It allows customers to verify color, texture, and quality before placing a non-returnable custom order.
• Accuracy of Measurements: The onus is on the customer to provide accurate measurements. They provide extensive measuring guides to assist with this, emphasizing that errors in measurement will result in products that cannot be returned or refunded.

Policy for Faulty or Damaged Items

If the curtains or blinds you receive are faulty, damaged, or not made to the specifications you provided e.g., incorrect dimensions, wrong fabric, manufacturing defect, then a different policy applies:

• Contact Customer Service Immediately: As soon as you discover a fault or damage, contact Curtains-2go.co.uk’s customer service.
  • Documentation: Be prepared to provide clear photographs of the defect or damage. This helps them assess the issue quickly.
  • Proof of Purchase: Have your order number and purchase details ready.
• Assessment and Resolution:
  • Repair: If the fault is minor, they may offer to repair the item.
  • Replacement: For significant manufacturing defects or damage, they will typically offer a full replacement.
  • Refund: In cases where repair or replacement is not feasible or satisfactory, a refund may be offered.
• Inspection: They may arrange for the faulty item to be collected for inspection to verify the defect.

Policy for Samples and Accessories

• Samples: Fabric samples are typically free and not returnable.
• Accessories: Any standard, non-custom accessories sold might fall under a more standard return policy, allowing returns within a specific period e.g., 14 or 30 days if they are unused and in original packaging. Always check the specific terms for these items.

Key Takeaways for Returns

• Measure Twice, Order Once: Double-check all measurements before placing your order for made-to-measure items.
• Order Samples: Always utilize the free sample service to ensure satisfaction with fabric and color.
• Inspect Upon Arrival: As soon as your order arrives, thoroughly inspect it for any manufacturing defects or damage. Report any issues immediately.
• Review T&Cs: Before purchasing, always read their full terms and conditions regarding returns and refunds, which will be available on their website.

Curtains-2go.co.uk Customer Service

Effective customer service is a cornerstone of any successful online business, especially one dealing with custom-made products where queries and assistance are often needed.

Curtains-2go.co.uk offers multiple channels for customer support, aiming to provide comprehensive assistance throughout the purchasing journey. Mfsmotor.com Reviews

Contact Channels

Curtains-2go.co.uk provides several ways for customers to get in touch:

• Telephone Support:
  • Number: 0800 862 0463
  • Availability: 9 am – 5:30 pm, 7 days a week. This extensive availability, including weekends, is a significant plus, especially for customers who may have questions outside of typical working hours.
  • Benefit: Direct conversation for immediate assistance with order inquiries, technical questions about measuring, or troubleshooting.
• Email Support:
  • Method: Typically through an online contact form found in the “Contact Us” or “Help Centre” section of the website.
  • Benefit: Suitable for non-urgent queries, sending attachments like photos of issues, or for having a written record of communication. Response times may vary.
• Help Centre / FAQ:
  • Content: A comprehensive knowledge base covering a wide range of topics, including:
    • Measuring Guides for curtains, blinds, shutters
    • Fitting Instructions
    • Order Tracking information
    • Information on samples, delivery, and payments
    • General FAQs about products and services.
  • Benefit: Allows customers to find answers to common questions quickly and independently, often before needing to contact support directly.

What Customer Service Can Assist With

The customer service team is equipped to handle various inquiries:

• Order Status and Tracking: Providing updates on where your order is in the production and delivery process.
• Measuring and Fitting Advice: Clarifying instructions from their guides or offering specific advice for unusual window types.
• Product Information: Answering questions about specific fabrics, linings, heading types, or blind mechanisms.
• Faulty/Damaged Items: Guiding customers through the process of reporting defects and arranging resolutions.
• Cancellations and Amendments: Assisting with any requests to cancel or amend orders, subject to their policy.
• Sample Orders: Helping with any issues related to ordering or receiving fabric samples.

Key Aspects of Their Service Approach

• Accessibility: The 7-day-a-week phone support shows a commitment to being available when customers need them most.
• Self-Help Resources: The detailed measuring and fitting guides, along with the extensive FAQ, empower customers to help themselves, reducing the need for direct contact for common issues.
• Specialization: As they specialize in curtains and blinds, their customer service representatives are likely well-versed in the specific nuances of these products.

When contacting customer service, it’s always helpful to have your order number ready and to be as clear and concise as possible about your query or issue.

This will help them provide efficient and effective assistance.

Frequently Asked Questions

What is Curtains-2go.co.uk?

Curtains-2go.co.uk is an online retailer specializing in made-to-measure curtains and blinds, offering a wide range of fabrics, styles, and lining options for custom window dressings.

How do I order made-to-measure curtains from Curtains-2go.co.uk?

You select your desired fabric and style, then input your precise window measurements width and drop into the online configurator.

You can also choose lining options and heading types before adding to your basket.

Does Curtains-2go.co.uk offer free fabric samples?

Yes, Curtains-2go.co.uk offers a fast and free fabric sample service within the UK, allowing you to assess color, texture, and quality before placing an order.

How accurate are the colors of fabrics on the website?

While Curtains-2go.co.uk strives for accuracy, colors can appear differently on various screens.

It is highly recommended to order free samples to see the true color and texture in your home’s lighting conditions.

What types of blinds does Curtains-2go.co.uk sell?

They sell a wide range of blinds including Roller, Roman, Venetian, Vertical, PerfectFIT, Shutter, No Drill, Electric, Pleated, Roof, Conservatory, and Day & Night blinds, among others.

Can I get thermal or blackout linings for my curtains?

Yes, Curtains-2go.co.uk offers both thermal and blackout lining options for their made-to-measure curtains to enhance insulation and light control.

How do I measure my windows for curtains or blinds?

Curtains-2go.co.uk provides comprehensive, step-by-step measuring guides on their website for curtains, blinds, and shutters to help you take accurate measurements.

What is the typical lead time for Curtains-2go.co.uk orders?

As items are made-to-measure, lead times vary based on product and current demand.

Specific estimated delivery times are usually provided during the ordering process or in your order confirmation.

Can I track my order from Curtains-2go.co.uk?

Yes, you can track your order using the “Track My Order” link on their website, by entering your order number and email address or postcode.

What is the cancellation policy for made-to-measure items?

Due to their custom nature, made-to-measure items generally cannot be cancelled or returned for a change of mind once they have entered the manufacturing process.

It’s crucial to contact customer service immediately if you need to cancel.

What if my Curtains-2go.co.uk order arrives faulty or damaged?

If your order is faulty or damaged upon arrival, you should contact their customer service immediately with photographic evidence.

They will assess the issue and may offer repair, replacement, or a refund.

Does Curtains-2go.co.uk offer an installation service?

No, Curtains-2go.co.uk is primarily an online retailer providing made-to-measure products for self-installation.

They provide detailed fitting instructions to assist customers.

How can I contact Curtains-2go.co.uk customer service?

You can contact their customer service by phone at 0800 862 0463 available 9 am – 5:30 pm, 7 days a week or through their online contact form in the Help Centre.

Are Curtains-2go.co.uk prices competitive?

Curtains-2go.co.uk claims to offer “Up to 60% off High Street Prices,” positioning themselves as a value-for-money option for custom window dressings.

Do they sell accessories like cushions?

Yes, in addition to curtains and blinds, they also offer a selection of cushions, including scatter cushions and throw pillows, to complement your home decor.

Can I get advice on choosing the right curtains or blinds?

Yes, their website features articles and design inspiration in their “Curtains Articles” section, and their customer service team can also provide guidance.

What payment methods does Curtains-2go.co.uk accept?

The website typically accepts major credit and debit cards.

Specific payment options are usually listed during the checkout process.

Is Curtains-2go.co.uk a reputable company?

The website highlights “25 years of exceptional service” and features Trustpilot ratings, suggesting a long-standing presence and generally positive customer feedback.

What if I have an unusual window size?

Since they offer made-to-measure services, they are equipped to handle a wide range of window sizes.

You simply provide your exact measurements, and they will produce the curtains or blinds to fit.

Do they ship internationally?

Based on the free sample service being “within the UK,” it suggests their primary market and shipping is within the United Kingdom.

It’s best to confirm international shipping policies directly with their customer service if you are outside the UK.