Based on checking the website, We-do-doors.co.uk appears to be a legitimate UK-based company specializing in the supply and fitting of UPVC and composite doors.

They offer a range of products including front and back doors, with options for both fully fitted installations and supply-only for DIY enthusiasts or trade professionals.

The site highlights features like police-approved multi-point locks, 10-year guarantees, and a “don’t pay in full till after fitting” policy, which seems to indicate a customer-centric approach.

While the website presents itself professionally, it’s always wise to delve deeper into customer experiences to form a comprehensive understanding of their service quality and product reliability.

Companies like We-do-doors.co.uk aim to streamline this process by offering comprehensive services, from measurement and installation to the recycling of old doors.

They emphasize energy efficiency, security features like Yale multi-point locks, and a broad selection of styles and colors to match diverse home aesthetics.

However, relying solely on a company’s self-presentation can be limiting.

It’s crucial to gather insights from independent reviews and customer testimonials to get a real-world perspective on their performance, delivery times, and after-sales support.

This holistic view helps potential customers make informed decisions, ensuring their investment aligns with their expectations for quality, service, and value.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

We-do-doors.co.uk Review & First Look

When you land on We-do-doors.co.uk, the immediate impression is one of professionalism and clarity.

The site is well-structured, making it easy to navigate through their product offerings and services.

They clearly state their core business: supplying and fitting UPVC and composite doors across the UK.

Initial Website Impressions

The homepage prominently features their contact number, operating hours, and key selling points such as a 10-year guarantee, free delivery to most of the UK, and the assurance that you don’t pay in full until after fitting. This transparency upfront is a positive sign, indicating confidence in their service and products. The design is clean, with easy-to-find sections for different door types, a gallery, testimonials, and a help & advice section. This user-friendly interface helps potential customers quickly grasp what the company offers.

Product Range Overview

We-do-doors.co.uk offers a diverse selection of doors, catering to various aesthetic and security needs. Their main categories include:

Composite Front Doors 52 styles: These are highlighted for their security and durability, often chosen for their aesthetic appeal mimicking traditional timber.
Composite Back Doors 42 styles: Similar to front doors but designed for rear access, also focusing on security.
UPVC Front Doors 37 styles: Known for their energy efficiency and low maintenance.
UPVC Back Doors 37 styles: Offering practical and energy-efficient solutions for back entrances.
Composite Doors with Catflaps 21 styles & UPVC Doors with Catflaps 6 styles: A niche but practical offering for pet owners.
Monza Composite Doors 8 styles & Rock Doors 25 styles: These seem to be premium or specialized ranges within their composite door offerings.

They also mention providing Composite Stable Doors, Composite French Doors, UPVC French Doors, and UPVC Sliding Patio Doors, expanding their range beyond standard front and back doors. The availability of “Fully Fitted” and “Supply Only” services provides flexibility for different customer needs, from those requiring a complete installation service to DIY enthusiasts.

Key Service Propositions

The website emphasizes several service benefits:

Free No-Obligation Quote: An easy starting point for potential customers.
Tailored Service: Suggests they work with customers to find the correct door for their specific needs.
Professional Measurement and Fitting: For fully fitted services, they handle the entire process, including removal and recycling of old doors.
Post-Installation Payment: A significant advantage, as full payment is only required once the job is complete and the customer is satisfied. This reduces financial risk for the buyer.
Recycling Policy: They commit to recycling old doors and waste, aligning with environmental consciousness.
Door Guarantee: Providing peace of mind for issues covered by their guarantee.

The focus on customer satisfaction and convenience, coupled with a wide product range, makes We-do-doors.co.uk appear as a strong contender in the UK door market.

We-do-doors.co.uk Pros & Cons

Understanding the strengths and weaknesses of any service provider is key to making an informed decision.

Based on the information presented on their website, We-do-doors.co.uk offers several advantages, though potential areas for consideration also exist. Shop.simiglighting.com Reviews

Advantages of We-do-doors.co.uk

The website highlights numerous benefits for potential customers:

Comprehensive Service Offering:
- They provide both fully fitted doors and supply-only options, catering to a broad spectrum of customer needs, from those seeking a complete hands-off solution to DIY enthusiasts or trade professionals.
- The “fully fitted” service includes measurement, fitting, and removal/recycling of the old door, simplifying the process for homeowners.
Flexible Payment Terms:
- A standout feature is the “don’t pay in full until after fitting” policy. This significantly reduces customer risk, ensuring satisfaction before final payment. This commitment to customer approval before full payment is a strong trust signal.
Strong Guarantees and Security:
- A 10-year guarantee on their doors provides long-term peace of mind.
- They highlight the use of Police Approved Multipoint locks e.g., Yale Mantis 3, Yale Lockmaster, indicating a strong emphasis on security. This detail is crucial for homeowners prioritizing safety.
- Their doors are CE certified, ensuring compliance with UK regulations.
Wide Product Range and Customization:
- They offer a large selection of composite and UPVC doors in various styles e.g., 52 styles of composite front doors.
- Customization options are extensive, including the ability to paint composite doors in any RAL, Farrow & Ball, Dulux, or BS color, allowing for precise matching to home aesthetics.
- Various glass options are available to suit different preferences and privacy needs.
Customer-Centric Approach:
- The website features positive testimonials from satisfied customers, with examples like Stephen’s review praising the “excellent” service from start to finish.
- They emphasize keeping customers “up-to-date at every step of your order” and using “friendly and trustworthy fitters.”
- Their participation in “Cowboy Builders” to help a family in distress shows a commitment to community and potentially building trust.
Convenience and Reach:
- Free delivery to most of England, Scotland, and Wales for supply-only doors is a significant cost-saver.
- An easy online quoting system and extended customer service hours Mon-Thu 8am-8pm make it accessible.

Potential Areas for Consideration

While the website presents a positive image, some aspects might warrant further investigation or could be considered limitations depending on individual needs:

Geographical Limitations for Fitting Service:
- While they supply doors UK-wide, the “fully fitted” service might have regional limitations or varying availability depending on the customer’s exact location, although the website states “fitted across the UK.” It’s always best to confirm service availability for specific postcodes.
Financing Options:
- The footer mentions “Credit subject to status and affordability” and that they are a “credit broker, not the lender.” While this is a common practice, it implies interest-based financing options, which are not permissible in Islam riba. For those seeking halal alternatives, this is a significant point of concern. Instead of interest-based credit, potential customers should explore alternative financing methods such as interest-free loans from family or community, saving up to purchase outright, or utilizing Sharia-compliant financing institutions if available.
Online Design Tool:
- While they have a “Design a door” option, the website doesn’t immediately showcase an interactive online door designer. This could be a minor inconvenience for customers who prefer to visualize their options extensively before requesting a quote. Some competitors offer highly interactive online tools.
Detailed Pricing Information:
- The website focuses on providing a free no-obligation quote rather than transparent pricing upfront for different door styles or customization options. While bespoke services often require quotes, a general price range or a pricing guide for standard options could be beneficial for initial budgeting.
Reviews Beyond the Website:
- While their website features positive testimonials, it’s always advisable for potential customers to seek independent reviews on platforms like Trustpilot, Google Reviews, or local forums to get a broader and more unbiased perspective on customer experiences, including feedback on installation quality, after-sales support, and response times to issues.

Overall, We-do-doors.co.uk positions itself as a reliable and customer-friendly door supplier.

However, the presence of interest-based financing options is a significant drawback for Muslim customers, who should actively seek halal alternatives for payment.

We-do-doors.co.uk Pricing

We-do-doors.co.uk operates on a quotation-based pricing model rather than displaying fixed prices directly on their website.

This approach is common for bespoke home improvement services, where the final cost is influenced by a multitude of factors specific to each customer’s requirements.

Understanding the Quotation Process

The website encourages potential customers to “Start by choosing a product & service below for a free no obligation quote.” This indicates that pricing is personalized and not standardized due to the custom nature of door installations.

Key factors that likely influence the final quote include:

Door Type: Composite doors typically cost more than UPVC doors due to their material composition, durability, and enhanced security features.
Door Style and Design: Different styles within composite and UPVC ranges will have varying price points. For instance, more intricate designs, specialized panels, or unique glazing options will likely increase the cost.
Customization Options:
- Color Choices: While they offer a vast array of RAL, Farrow & Ball, Dulux, and BS colors, some premium or custom color mixes might incur additional charges.
- Glass Options: The choice of decorative, obscure, or energy-efficient glass will affect the price.
- Hardware: Specific handles, letterboxes, knockers, or advanced locking mechanisms beyond standard police-approved locks could add to the cost.
Service Type:
- Fully Fitted Service: This will naturally be more expensive than the supply-only option as it includes professional measurement, installation, removal of the old door, and waste disposal.
- Supply Only Service: This would be the base price of the door itself, with no installation costs.
Location: While they offer free delivery for supply-only doors to most of the UK, “a few select postcodes will incur a delivery charge.” This also suggests that fitting service availability and cost might vary based on geographical location, especially for areas that are more remote or difficult to access.
Additional Requirements: Any specific structural modifications, frame adjustments, or unforeseen complexities during installation could potentially affect the final cost, though the “don’t pay in full till after fitting” policy suggests transparency on these aspects before completion.

How to Obtain a Quote

To get a precise understanding of the cost, customers would need to:

Select a product category: e.g., Composite Front Doors.
Choose a service: Fully fitted or Supply only.
Initiate the quote process: This likely involves providing details about their specific requirements, possibly including measurements for supply-only or arranging a site visit for fully fitted.

The “free no obligation quote” ensures that customers can explore their options without any financial commitment upfront. Neonsfeer.nl Reviews

Financial Considerations and Halal Alternatives

The website’s footer mentions: “Credit subject to status and affordability. Terms & Conditions Apply. Forth Windows & Doors Ltd trading as We Do Doors is a credit broker, not the lender, and is Authorised and Regulated by the Financial Conduct Authority. Financial Services Register no. 775208 Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.”

This clearly indicates that We-do-doors.co.uk facilitates interest-based financing riba through a third-party lender. For Muslims, engaging in interest-based transactions is forbidden. This means that while the convenience of financing might appeal to some, it is not a permissible option from an Islamic perspective.

Instead of utilizing interest-based credit, Muslims should consider the following halal alternatives for financing their door purchase:

Saving and Paying in Full: The most straightforward and Islamically permissible method is to save the full amount and pay for the doors outright. This avoids all forms of interest.
Interest-Free Loans Qard Hasan: Seeking an interest-free loan from family, friends, or community organizations that offer such facilities is a viable option. This is based on the principle of Qard Hasan, a benevolent loan with no expectation of profit.
Halal Payment Plans: If available, seek out companies or financial institutions that offer Sharia-compliant payment plans where there is no interest charged. This could involve a cost-plus profit arrangement Murabaha or a rental agreement leading to ownership Ijarah Muntahiya Bil Tamleek, although these are less common for direct retail purchases of this nature.
Delayed Payment without Interest: If We-do-doors.co.uk themselves offer an internal payment plan that is genuinely interest-free unlikely given their partnership with a credit broker, but worth inquiring, that would be permissible. However, it is crucial to ensure no hidden fees or charges are linked to the delay that effectively function as interest.

It is paramount for Muslim consumers to be diligent in verifying that any financial arrangement aligns with Islamic principles and avoids riba.

We-do-doors.co.uk Alternatives

When considering a significant home improvement like replacing your doors, it’s always wise to explore alternatives to ensure you’re getting the best value, service, and product that aligns with your specific needs.

The UK market for doors is competitive, with numerous reputable suppliers and fitters offering similar services to We-do-doors.co.uk.

Direct Competitors

Many companies operate on a similar model, offering both supply-only and fully fitted door services, specializing in composite and UPVC doors. Here are some categories of direct competitors:

National Door Retailers/Installers:
- Everest: A well-known name in the UK for windows and doors, offering a wide range of UPVC, composite, and timber doors with professional fitting services and comprehensive guarantees. They are often perceived as a premium brand.
- Anglian Home Improvements: Another major player, providing a vast selection of doors and windows, known for their bespoke service and installation.
- Safestyle UK: Primarily focused on UPVC windows and doors, often known for competitive pricing and extensive advertising.
Online Door Suppliers with optional fitting:
- Door Superstore: Offers a wide range of internal and external doors, including composite and UPVC, primarily on a supply-only basis, but often with recommendations for local fitters.
- Direct Doors: Similar to Door Superstore, providing a large online catalogue of various door types for delivery across the UK.
- Doordeals: Focuses on a broad selection of doors, offering competitive prices for supply-only, with some local fitting services or partnerships.
Local Independent Installers:
- Many local businesses specialize in window and door installations. These often provide a more personalized service, can be more flexible with pricing, and may have stronger local reputations. Searching for “composite door installers near me” or “UPVC doors ” on platforms like Google Maps or local directories is a good starting point. Websites like Checkatrade or TrustATrader can help find reputable local tradespeople with verified reviews.

Factors to Consider When Choosing an Alternative

When evaluating alternatives, keep the following in mind:

Product Range and Quality: Does the alternative offer the specific type of door composite, UPVC, timber, aluminum, style, and customization options you require? What are the material specifications and security features? Are they CE certified?
Service Options: Do they offer both supply-only and fully fitted services? What does the fitting service include measurement, disposal of old door, finishing?
Guarantees and Warranties: What kind of warranty do they provide on the door itself and the installation? A 10-year guarantee like We-do-doors.co.uk offers is a good benchmark.
Customer Reviews and Reputation: Look beyond the company’s website. Check independent review platforms Trustpilot, Google Reviews, Which?, local consumer forums to get unbiased feedback on their service, quality, and after-sales support. Pay attention to both positive and negative reviews, and how the company responds to complaints.
Pricing and Quotation Process: Is their pricing transparent? Do they offer free, no-obligation quotes? Compare quotes from at least 3-5 different providers for similar products and services.
Payment Terms: Do they offer flexible payment options? Crucially, for Muslim consumers, inquire specifically about interest-free payment plans or alternatives to conventional credit. Prioritize companies that allow for full payment upfront or provide genuinely interest-free installment options, even if it means saving longer.
Lead Times: How long will it take from order placement to delivery or installation? This can vary significantly between companies, especially for custom orders.
After-Sales Support: What is their policy for addressing issues after installation? A responsive and helpful customer service team is invaluable.

Halal-Conscious Selection

For Muslim consumers, the primary concern when evaluating alternatives, especially regarding financial aspects, is the avoidance of riba interest.

Prioritize Cash Payment: The most straightforward halal approach is to save the full amount and pay for the doors outright.
Seek Interest-Free Options: Actively inquire if any alternative companies offer truly interest-free installment plans directly from the company itself, without involving third-party credit brokers that charge interest. These are rare in conventional markets but worth asking.
Community Support: Explore if any local Islamic financial institutions or community organizations offer interest-free loans Qard Hasan for home improvements.
Avoid Conventional Credit: Be extremely cautious of any “buy now, pay later” schemes or credit facilities offered by alternative companies, as these almost invariably involve interest or fees that are equivalent to interest.

By thoroughly researching and comparing various providers based on these criteria, you can find an alternative that not only meets your door requirements but also aligns with your financial and ethical principles. Bloxyspin.org Reviews

We-do-doors.co.uk vs. Competitors

When evaluating We-do-doors.co.uk against its competitors, it’s important to consider their unique selling propositions USPs and how they stack up against the broader market.

While many companies offer similar products, the key differentiators often lie in service delivery, payment terms, and specific product features.

Key Differentiators of We-do-doors.co.uk

“Don’t Pay in Full Till After Fitting” Policy: This is a significant competitive advantage. Many companies require a substantial deposit upfront, with the balance due on delivery or shortly after installation. We-do-doors.co.uk’s policy minimizes customer financial risk and demonstrates strong confidence in their installation quality and customer satisfaction. This policy makes them stand out from the majority of competitors who often ask for significant upfront payments.
Comprehensive Service for Fitted Doors: Their fully fitted service includes measuring, fitting, removal, and recycling of old doors. While many national players offer this, We-do-doors.co.uk emphasizes a smooth, hassle-free process and ensures customers are kept updated at every step.
Extensive Customization: The ability to paint composite doors in any RAL, Farrow & Ball, Dulux, or BS color range offers a broader palette than some competitors, who might have a more limited set of standard colors. This caters to customers seeking highly personalized aesthetics.
Focus on Security and Certification: Highlighting Police Approved Multipoint locks like Yale Mantis 3 and CE certification underscores their commitment to security and compliance. This focus is present in many reputable companies, but We-do-doors.co.uk makes it a prominent feature.
Free Delivery for Supply-Only: Offering free delivery to most of England, Scotland, and Wales for supply-only doors is a strong incentive for DIY customers, as delivery costs can sometimes be substantial with other online suppliers.

How We-do-doors.co.uk Compares

Let’s compare We-do-doors.co.uk against common types of competitors:

vs. Large National Installers e.g., Everest, Anglian Home Improvements

Pricing: We-do-doors.co.uk might offer more competitive pricing compared to the perceived premium of national brands, though direct comparison requires quotes. National installers often have higher overheads.
Flexibility: We-do-doors.co.uk, while a large operation 50,000+ doors supplied since 2010, might offer a slightly more personalized approach than very large, sometimes bureaucratic national companies.
Payment Terms: We-do-doors.co.uk’s “pay after fitting” policy is generally superior to the typical deposit requirements of large national installers.
Brand Recognition: National installers have higher brand recognition and extensive marketing budgets, which can instill a sense of trust in some customers. We-do-doors.co.uk builds trust through testimonials and clear service propositions on their website.

vs. Online Supply-Only Retailers e.g., Door Superstore, Direct Doors

Service Level: We-do-doors.co.uk offers a full fitting service, which most pure online retailers do not. This is a crucial distinction for customers who aren’t comfortable with DIY installation.
Convenience: For fully fitted services, We-do-doors.co.uk handles everything, from measurement to disposal, a convenience not offered by supply-only businesses.
Pricing: Supply-only retailers might offer slightly lower door prices at face value, but once you factor in potential delivery charges if not free and the cost of finding and paying a reliable independent fitter, the overall cost can become comparable.
Risk: With supply-only, the responsibility for correct measurements and successful installation falls entirely on the customer or their chosen fitter. We-do-doors.co.uk mitigates this risk with their professional fitting service and payment policy.

vs. Local Independent Installers

Scale and Range: We-do-doors.co.uk, with its UK-wide supply and extensive style options, likely has a broader product range and greater purchasing power than many small local installers.
Consistency: A larger company like We-do-doors.co.uk might offer more consistent service standards and guarantees across different regions than a fragmented network of small local businesses.
Personal Touch: Local installers can sometimes offer a highly personalized service and be very responsive to local needs, building strong community ties.
Trust: Trust in a local installer often comes from direct word-of-mouth recommendations, while for We-do-doors.co.uk, it’s built through online testimonials and explicit service promises.

Overall Competitive Stance

We-do-doors.co.uk positions itself as a strong contender in the UK door market by combining the convenience and product range of a larger online supplier with the comprehensive service and customer-friendly payment terms often associated with premium installers.

Their “don’t pay in full till after fitting” policy is a compelling differentiator that provides significant peace of mind to customers.

However, the availability of interest-based financing through their credit broker partnership remains a critical factor for Muslim customers.

While many competitors also offer similar financing, this makes it essential for those seeking halal options to carefully vet all alternatives and prioritize cash payments or genuinely interest-free solutions.

The absence of an explicit halal financing option directly from We-do-doors.co.uk or their competitors means that the onus is on the Muslim consumer to find permissible ways to pay.

How to Cancel We-do-doors.co.uk Subscription Not Applicable

Based on the information available on their website, We-do-doors.co.uk does not offer a subscription service.

Their business model revolves around the one-time sale and installation of doors, or the supply of doors for DIY fitting. Pickyourtrail.com Reviews

Therefore, there is no “subscription” to cancel in the traditional sense.

Understanding the Transaction Model

We-do-doors.co.uk operates on a project-based model:

Quotation: Customers request a free, no-obligation quote for their desired door and service fully fitted or supply only.
Order Placement: If the quote is accepted, an order is placed for the specified doors and services.
Payment Terms: For fully fitted doors, the policy is “don’t pay in full until after fitting,” meaning a deposit might be required, but the balance is only settled upon completion and customer satisfaction. For supply-only doors, payment terms would likely involve upfront payment or a significant deposit before dispatch.

Cancelling an Order or Service

While there’s no subscription, customers might need to know how to cancel or modify an existing order.

The process for cancelling an order would typically depend on the stage of the order:

Before Manufacturing/Dispatch: If an order is cancelled early, before the custom door has been manufactured or dispatched for supply-only, it’s generally easier and may incur minimal or no cancellation fees.
During Manufacturing/After Dispatch: Once manufacturing has begun, or if the door has been dispatched or is in transit, cancellation becomes more complex. There may be charges for materials, labor already expended, or delivery costs.
After Installation for Fully Fitted: Once a door has been installed and the customer is satisfied and presumably paid in full, cancellation is generally not applicable as the service has been rendered. Any issues at this stage would fall under the 10-year guarantee or their aftercare policy.

Best Practices for Order Cancellation

If you need to cancel or amend an order with We-do-doors.co.uk, the best course of action would be:

Contact Customer Service Immediately: Use their phone number 0800 910 1122 or the “Send Quick Message” option on their website to inform them of your intent to cancel. The sooner you do this, the better.
Refer to Terms and Conditions: Always review the terms and conditions provided at the time of your order or quote. These documents will outline their specific cancellation policy, including any potential fees or deadlines.
Document Everything: Keep records of all communication, including dates, times, names of representatives, and any written correspondence emails.

Since We-do-doors.co.uk is not a subscription service, the concept of “cancelling a free trial” is also not applicable. Their service is a one-time purchase.

How to Cancel We-do-doors.co.uk Free Trial Not Applicable

Just like the previous section, it’s important to clarify that We-do-doors.co.uk does not offer a “free trial” service. Their business model is centered around the sale and installation of doors, which are tangible products and services, not subscriptions or digital platforms that typically come with free trials.

Understanding We-do-doors.co.uk’s Business Model

The company provides:

Product Sales: They sell new UPVC and composite doors.
Installation Services: They offer a “Fully Fitted” service where they measure, supply, install, and remove old doors.
Supply Only: They also allow customers to purchase doors for self-installation.

There is no element of their offering that aligns with a “free trial” in the context of software, subscription boxes, or digital content.

What Might Be Misconstrued as a “Trial”

Sometimes, certain aspects of a service might be misinterpreted: Bluettipower.eu Reviews

Free No-Obligation Quote: We-do-doors.co.uk offers a “free no obligation quote.” This is a standard sales practice where a potential customer can get a price estimate without commitment. It’s an inquiry, not a trial of a product or service.
Payment After Fitting: Their policy of “don’t pay in full till after fitting” might give a sense of trying before committing fully to payment. However, this is a payment term for a completed service, not a trial period where you can return the product if you don’t like it. Once the door is installed and deemed satisfactory, the transaction is finalized.

Actions if You Change Your Mind

If you’ve received a quote or placed an order and then decide not to proceed, it’s crucial to understand that this isn’t a “free trial cancellation” but rather an order cancellation.

As mentioned in the previous section:

Contact them immediately: The earlier you communicate your decision to cancel an order, the higher the likelihood of a smoother process and potentially avoiding charges.
Review your order terms: Any agreement or quote document would outline the cancellation policy specific to your order. This would detail any penalties for cancelling at different stages e.g., before manufacturing, after materials have been ordered, etc..

In summary, because We-do-doors.co.uk operates as a physical product and installation service provider, the concept of a “free trial” is not part of their business model.

Any interactions would fall under their standard sales, order, and installation terms.

We-do-doors.co.uk Guarantees & Aftercare

We-do-doors.co.uk emphasizes long-term customer satisfaction and confidence in their products and services by offering robust guarantees and comprehensive aftercare advice.

This commitment is a significant selling point, providing peace of mind to homeowners.

The 10-Year Guarantee

A prominent feature on their website is the “10 Year Guarantee.” This guarantee applies to the doors they supply and fit. While the specific terms and conditions of this guarantee would be detailed in the customer’s contract, a 10-year period is a strong industry standard for windows and doors, covering:

Product Defects: This typically includes faults in manufacturing, materials, or components that lead to performance issues e.g., warping, cracking, seal failures.
Installation Issues: For fully fitted doors, the guarantee would likely cover problems arising from the installation process itself, such as improper fitting that leads to drafts, alignment issues, or operational difficulties.

The website states, “Should an issue arise that is covered by guarantee, we are here to take care of it without question.” This phrasing suggests a straightforward process for addressing covered defects or installation problems, aiming to minimize hassle for the customer.

Aftercare and Maintenance Advice

Beyond the initial guarantee, We-do-doors.co.uk provides practical advice on how to care for your new door, ensuring its longevity and optimal performance.

This proactive approach helps customers avoid common pitfalls that could lead to premature wear or damage. Pudo.co.za Reviews

Key aftercare recommendations include:

Cleaning Your Door:
- Permissible: Clean or soapy water is recommended for general cleaning. This is a simple, effective, and gentle method.
- Forbidden Harmful: Never use any solvent-based cleaning product. The website explicitly warns that these “will react with the finish of the door by causing discoloration of the surface.” This is crucial advice as harsh chemicals can strip finishes or damage materials.
- Specific Warning: NEVER use products like washing-up liquid. While it’s soapy water, the specific chemical composition of some washing-up liquids can be too harsh for certain door finishes, leading to problems over time. This highly specific advice indicates their expertise in door care.
Lubricating Moving Parts:
- Permissible: For moving parts like the barrel or door locks, they advise using a manufacturer’s specified lubricant, such as the Ultion carbon door lock lubricant. They highlight that such lubricants are “not actually oil based and so causes less mess.” An oil-like “3 in 1” is noted as suitable but “only with light use.”
- Forbidden Harmful: NEVER use WD40 on these. This is a critical warning. While WD40 is a popular multi-purpose product, it is not designed for the long-term lubrication of door mechanisms and can attract dirt and debris, potentially causing more harm than good to precision components over time.

Importance of Proper Aftercare

Adhering to these aftercare guidelines is vital for several reasons:

Maintaining Warranty: Improper cleaning or lubrication methods could potentially void parts of the guarantee if they lead to damage.
Extending Lifespan: Correct maintenance ensures the door operates smoothly, its finish remains intact, and its components last longer.
Preserving Aesthetics: Avoiding harsh chemicals helps maintain the door’s original appearance, preventing discoloration or dullness.
Ensuring Security: Properly lubricated locks and hinges contribute to the door’s overall security functionality.

By providing clear instructions on what to use and, more importantly, what to avoid, We-do-doors.co.uk empowers customers to take good care of their investment.

This proactive support, combined with a substantial 10-year guarantee, reinforces their commitment to product quality and customer satisfaction beyond the point of sale.

We-do-doors.co.uk Customer Service & Support

Effective customer service and support are paramount in the home improvement sector, where questions, concerns, and potential issues can arise at various stages of a project.

We-do-doors.co.uk appears to prioritize accessibility and responsiveness, based on the information presented on their website.

Contact Channels and Accessibility

The company makes it relatively easy for customers to get in touch:

Phone Number: A prominent 0800 910 1122 number is displayed on the homepage, suggesting direct and immediate communication is encouraged.
Operating Hours: Their stated hours are Mon – Thu 8am to 8pm | Fri 8am – 6pm | Sat 8am to 5pm. These extended hours, especially into the evening on weekdays and during Saturdays, demonstrate a commitment to being available when most customers are free to call.
Online Message System: A “Send Quick Message” option is available, providing a convenient way to submit inquiries outside of phone hours or for non-urgent matters.
Physical Address/Office: While a physical address isn’t immediately visible on the homepage, the footer indicates “Forth Windows & Doors Ltd trading as We Do Doors,” implying a registered company that can be located for official correspondence.
Social Media: Links to their Facebook and Twitter pages are present, suggesting they also engage with customers on these platforms, which can be useful for quick queries or staying updated on company news.

Support During the Sales and Installation Process

The website highlights several points that suggest a supportive customer journey:

Pre-Sales Support: The “free no obligation quote” and tailored service imply that sales staff are available to guide customers through product selection and customization.
Measurement Service: For fully fitted doors, they “come and measure so you don’t have to,” reducing potential errors and stress for the customer.
Regular Updates: They state, “From start to finish, we provide a service that ensures you are kept up-to-date at every step of your order.” This proactive communication can significantly enhance the customer experience.
Professional Fitters: They assure customers that they are “in good hands with our friendly and trustworthy fitters,” emphasizing the quality and professionalism of their installation teams.
Post-Installation Payment: The “don’t pay in full until the job is complete and you are happy with your new door” policy acts as a strong incentive for their team to ensure customer satisfaction before concluding the transaction.

After-Sales Support and Guarantees

As discussed previously, their 10-year guarantee and detailed aftercare advice e.g., on cleaning and lubrication form a crucial part of their post-purchase support. They position themselves as being “here to take care of it without question” should any guaranteed issues arise. This suggests a dedicated process for handling warranty claims and maintenance queries.

Testimonials as an Indicator of Support Quality

The website features testimonials that frequently praise the customer service aspect: Theotakubox.com Reviews

Stephen’s Review 27/05/25: “From beginning to end the service was excellent. We were informed of progress at every stage. Sales staff are friendly, helpful and efficient. A special thanks to Seb Smith, who did a brilliant job with the installation.” This review specifically mentions communication, helpfulness of staff, and the installer’s performance.
William’s Review: “From first contact to final install and payment, the whole process ran smooth and effortlessly. Lawrence door installer was professional and polite, from measuring up for door, to install, to explaining how the door operates.” This reinforces the positive experience from initial contact through to installation.

While testimonials on a company’s own site are curated, the consistent theme of excellent service, clear communication, and professional installers suggests a genuine effort towards strong customer support.

For a comprehensive view, however, external reviews on platforms like Trustpilot or Google Reviews would provide a broader range of customer experiences, including how issues are resolved.

Overall, We-do-doors.co.uk appears to place a strong emphasis on customer service throughout the entire lifecycle of a door purchase and installation, from initial inquiry to long-term aftercare.

Their accessibility, transparent communication promises, and commitment to satisfaction before final payment contribute to a positive perception of their support infrastructure.

We-do-doors.co.uk Company Information & Trust Signals

Understanding the foundational information about a company, along with the various trust signals it presents, is crucial for consumers making significant purchasing decisions.

We-do-doors.co.uk provides several indicators that aim to build confidence and establish its credibility in the market.

Company Identity and Registration

Trading Name: The website operates under the name “We Do Doors.”
Registered Company: The footer clearly states “Forth Windows & Doors Ltd trading as We Do Doors.” This indicates that “We Do Doors” is a trading name of a legally registered limited company. This is a fundamental trust signal, as it confirms the business is a formal entity subject to UK company regulations.
Financial Conduct Authority FCA Regulation: The company also explicitly mentions its FCA registration for credit brokering: “Forth Windows & Doors Ltd trading as We Do Doors is a credit broker, not the lender, and is Authorised and Regulated by the Financial Conduct Authority. Financial Services Register no. 775208.” This is a strong indicator of compliance and regulation, particularly for their financial offerings. While, as discussed, the credit offered is interest-based riba and thus not permissible in Islam, the fact of their regulation by the FCA adds a layer of formal oversight to their operations.
Lender Information: They disclose their partner lender: “Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348.” This transparency about their financial partners further solidifies their legitimacy.

Experience and Scale

Years in Business: The website states, “Since 2010, we successfully supplied over 50,000 doors to our customers UK-wide.” This indicates over 15 years of experience in the industry and a significant volume of sales. A long operational history and high volume of completed projects are strong trust signals, suggesting stability and expertise.
UK Manufacturing: They proudly state, “Manufactured right here in the UK.” This not only supports local industries but also implies higher quality control and potentially quicker lead times compared to companies relying solely on overseas manufacturing.

Quality and Compliance

CE Certification: They announce, “We’re compliant! Upvc and Composite external doors supplied in the UK must now be CE certified. We’re proud to announce our doors comply with this regulation.” CE marking is mandatory for certain products sold within the European Economic Area EEA and the UK, confirming they meet health, safety, and environmental protection standards. This is a crucial compliance indicator.
Reputable Component Suppliers: They mention using “highest quality materials and components sourced from around the world, and use some recognised names such as Pilkington and Yale.” Pilkington is a well-known glass manufacturer, and Yale is a globally recognized brand for locks and security, adding significant credibility to the quality of their door components.
Police Approved Locks: The prominent mention of “Police Approved Multipoint lock” e.g., Yale Mantis 3, Yale Lockmaster highlights a commitment to high security standards, which is often a key concern for homeowners.

Customer Feedback and Transparency

Testimonials Section: The website features a dedicated testimonials page and highlights reviews directly on the homepage, complete with customer names and dates e.g., Stephen, 27/05/25. William. This direct display of positive feedback aims to build trust.
Help & Advice Section/Blog: The presence of articles on topics like “Door Energy Efficiency,” “Door Security,” and “Traditional style composite doors” demonstrates an effort to educate customers and establish thought leadership. This content also indicates ongoing activity and engagement with industry trends.
Environmental Policy: Their commitment to recycling old doors and waste shows corporate social responsibility.

Unique Trust-Building Initiatives

“Cowboy Builders” Feature: The website highlights their involvement in the TV show “Cowboy Builders,” where they helped a family whose home was left unlivable by a rogue builder. While it was a “small part,” stepping in to assist in such a public forum is a strong public relations move that can significantly enhance public perception and trust. It shows a willingness to go beyond standard commercial operations for a charitable cause.

While the presence of interest-based financial offerings remains a concern for Muslim consumers, the overall company information and trust signals presented on We-do-doors.co.uk suggest a well-established, compliant, and customer-focused business that prioritizes quality and security in its products and services.

Frequently Asked Questions

What types of doors does We-do-doors.co.uk offer?

We-do-doors.co.uk offers a wide range of UPVC and composite doors, including composite front doors, composite back doors, UPVC front doors, UPVC back doors, composite and UPVC doors with catflaps, Monza composite doors, Rock Doors, composite stable doors, composite French doors, UPVC French doors, and UPVC sliding patio doors.

Does We-do-doors.co.uk offer a fully fitted service or just supply-only?

Yes, We-do-doors.co.uk offers both a fully fitted door service and a supply-only option.

Their fully fitted service includes measurement, installation, and removal/recycling of your old door. Aussiepeptides.com Reviews

What is the guarantee period for doors purchased from We-do-doors.co.uk?

We-do-doors.co.uk provides a 10-year guarantee on their doors, covering issues related to manufacturing defects and installation for fully fitted doors.

How does the payment process work with We-do-doors.co.uk?

For fully fitted doors, We-do-doors.co.uk has a “don’t pay in full until after fitting” policy.

This means the final payment is only required once the installation is complete and you are satisfied with your new door.

For supply-only orders, payment terms would typically involve upfront payment or a deposit.

Does We-do-doors.co.uk offer financing options?

Yes, We-do-doors.co.uk acts as a credit broker and facilitates interest-based financing through Novuna Personal Finance.

For Muslim consumers, it is important to note that engaging in interest-based transactions is not permissible riba, and alternative halal financing methods should be considered.

Are We-do-doors.co.uk’s products CE certified?

Yes, We-do-doors.co.uk proudly states that their UPVC and composite external doors comply with CE certification regulations, ensuring they meet relevant health, safety, and environmental protection standards for the UK market.

What kind of locks do We-do-doors.co.uk use on their doors?

We-do-doors.co.uk uses police-approved multi-point locking systems, such as the Yale Mantis 3 for composite and UPVC doors, and the Yale Lockmaster for UPVC doors, emphasizing high security.

Can I customize the color of my composite door from We-do-doors.co.uk?

Yes, you can.

We-do-doors.co.uk offers composite doors painted in any RAL color, Farrow & Ball color, Dulux color, and any color from the BS range, allowing for extensive customization. Nzcouriers.co.nz Reviews

Is delivery free for supply-only doors from We-do-doors.co.uk?

Yes, delivery is free to most of England, Scotland, and Wales for supply-only doors.

A few select postcodes may incur a delivery charge.

How long has We-do-doors.co.uk been in business?

We-do-doors.co.uk has been successfully supplying doors since 2010, indicating over 15 years of experience in the industry.

What should I use to clean my new door from We-do-doors.co.uk?

You should use clean or soapy water not washing-up liquid to clean your door.

It is crucial to never use any solvent-based cleaning products, as these can cause discoloration.

What lubricants should I use for door locks and moving parts?

You should always use a manufacturer’s specified lubricant, like the Ultion carbon door lock lubricant. It is critical to never use WD40 on these parts. An oil-like “3 in 1” can be used lightly.

Does We-do-doors.co.uk dispose of old doors?

Yes, if you choose their fully fitted service, your fitter will remove and dispose of your old door for recycling, contributing to environmental responsibility.

Can I get a free quote from We-do-doors.co.uk?

Yes, We-do-doors.co.uk offers a free, no-obligation quote for their products and services.

You can start by choosing your desired product and service on their website.

What are We-do-doors.co.uk’s customer service hours?

Their customer service is available Monday to Thursday from 8 am to 8 pm, Friday from 8 am to 6 pm, and Saturday from 8 am to 5 pm. Pawfectbuddies.com Reviews

Does We-do-doors.co.uk manufacture their doors in the UK?

Yes, We-do-doors.co.uk states that their composite and UPVC doors are manufactured right here in the UK, using high-quality materials and components.

Can a homeowner fit their own UPVC door purchased from We-do-doors.co.uk?

Yes, many homeowners successfully fit their own UPVC doors.

We-do-doors.co.uk provides a measuring guide and advises that a good level of basic DIY skill and correct tools are essential for successful installation.

How does We-do-doors.co.uk ensure customer satisfaction before final payment?

Their policy of not requiring full payment until the job is complete and the customer is happy with their new door ensures that satisfaction is prioritized before the transaction is finalized.

Where can I find independent reviews for We-do-doors.co.uk?

While their website features testimonials, for a broader perspective, you can search for independent reviews on platforms like Trustpilot, Google Reviews, or other consumer review websites.

What happens if I need to cancel an order with We-do-doors.co.uk?

While there is no subscription to cancel, if you need to cancel an order, you should contact their customer service immediately.

The feasibility and any associated charges will depend on the stage of your order e.g., before manufacturing or after dispatch. Always refer to their terms and conditions provided at the time of your order.

We-do-doors.co.uk Reviews