Based on looking at the website, 123inkt.nl presents itself as a robust and reliable online retailer specializing in printer consumables like ink cartridges and toners, alongside a wide array of office supplies.

The site highlights its commitment to rapid delivery, competitive pricing, and a strong customer service framework, underscored by numerous “Best Webshop of the Netherlands” awards over 17 years and a solid customer rating of 8.3/10 from over 1,500 reviews.

This indicates a well-established and trusted platform for individuals and businesses seeking office and printing essentials.

The platform emphasizes practical benefits such as a low-price guarantee, extensive product range including their own house brand, and flexible payment options, including post-payment.

Their dedication to customer satisfaction is further cemented by clear return and warranty policies, including a lifetime warranty on their house brand supplies.

Overall, 123inkt.nl appears to be a legitimate and highly functional e-commerce site focused on providing value and convenience in the office supply sector.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

123inkt.nl Review & First Look

A first glance at 123inkt.nl immediately conveys a sense of professionalism and user-friendliness.

The website is clean, well-organized, and designed for easy navigation, making it simple for visitors to find what they’re looking for, whether it’s specific ink cartridges or general office supplies.

Website Layout and User Experience

The homepage clearly displays key product categories such as “Inkt cartridges,” “Toners laserprinters,” “Printers,” and “Kantoorartikelen” Office Supplies, making it easy for users to dive directly into their area of interest. A prominent search bar allows for quick product lookup. The site also features recent news updates and promotions, keeping users informed about adjusted delivery times or special offers. The overall design prioritizes a smooth and efficient shopping experience, minimizing friction points for customers.

Initial Impressions of Trustworthiness

123inkt.nl builds trust from the outset through several key indicators:

Customer Rating: A visible “8.3 / 10 – 1.573 beoordelingen” 8.3 / 10 – 1,573 reviews on the homepage immediately signals a well-regarded business with a substantial customer base.
Awards: The repeated mention of being “Beste Webwinkel van Nederland” Best Webshop of the Netherlands for 17 consecutive years adds significant credibility and underscores their consistent performance.
Affiliations: Being “aangesloten bij Thuiswinkel.org” affiliated with Thuiswinkel.org, a recognized Dutch e-commerce quality mark, further assures consumers of their adherence to industry standards and fair practices.
FSC® Certification: The mention of FSC® certified products, like their copy paper, demonstrates a commitment to environmental responsibility, which resonates positively with conscious consumers.

123inkt.nl Features

123inkt.nl is packed with features designed to enhance the customer experience, from extensive product offerings to robust support mechanisms.

They’ve clearly invested in creating a comprehensive and reliable online retail environment.

Extensive Product Range

The site offers far more than just ink and toner.

Their product categories span a wide array of office and printing essentials:

Ink and Toner: This is their core business, covering major brands like HP, Canon, Epson, Brother, Lexmark, and Samsung, alongside their own cost-effective 123inkt house brand.
Printers: They also sell printers, providing a full solution for printing needs.
Paper and Labels: A significant selection of copy paper, photo paper, labels, and tapes from brands like Dymo and Brother.
Office Supplies: This broad category includes storage media, 3D filament for 3D printers, LED lamps, batteries, cleaning supplies, cables, markers, Post-it’s, pens, paper shredders, and even calculators.
Unique Offerings: Interestingly, they also offer coffee, tea, and soup, expanding their reach into general office provisions. This diversity makes 123inkt.nl a one-stop shop for many businesses and home offices.

Customer-Centric Policies and Services

123inkt.nl has put in place several policies that prioritize customer satisfaction and convenience:

Low-Price Guarantee: This assures customers they are getting competitive pricing, a crucial factor in commodity purchases like ink.
Fast Delivery: The promise of “Vandaag besteld is morgen in huis” Ordered today, delivered tomorrow for orders placed before 23:59 on weekdays is a major draw for urgent needs.
Flexible Payment Options: They offer iDEAL, PayPal, and post-payment within 14 days, catering to different customer preferences and financial situations.
Return and Warranty: A 14-day return policy and excellent warranty handling, including a lifetime warranty on their house brand supplies, significantly reduce purchase risk for consumers.
Expert Customer Service: The site emphasizes its “Deskundige en zeer ervaren klantenservice” Expert and very experienced customer service, highlighting their commitment to support. They provide a phone number 0294-787123 and email [email protected] for direct contact.

123inkt.nl Pros & Cons

Understanding the strengths and weaknesses of an online retailer is key to making an informed decision.

123inkt.nl boasts numerous advantages, with only a few minor drawbacks that are largely operational rather than structural.

Pros: What 123inkt.nl Does Well

The website clearly communicates its strengths, which are backed by customer reviews and long-standing industry recognition.

Market Leader and Reputation: With over 4 million customers and 17 consecutive “Beste Webwinkel” awards, 123inkt.nl has cemented its position as a market leader in the Netherlands for ink and toner. This reputation instills confidence.
Cost Savings with House Brand: Their 123inkt house brand cartridges are often “stuk goedkoper” a lot cheaper than original brands and frequently contain “meer inkt” more ink. This offers significant value for money.
Exceptional Delivery Speed: The “razendsnelle levering” lightning-fast delivery, with next-day delivery for most orders, is a huge benefit for individuals and businesses needing supplies quickly.
Comprehensive Product Range: Beyond ink and toner, the extensive selection of office supplies, paper, 3D filament, LED lamps, and even coffee makes it a convenient one-stop shop, reducing the need to order from multiple vendors.
Strong Customer Support and Warranty: The emphasis on “deskundige en zeer ervaren klantenservice” combined with a lifetime warranty on house brand supplies and easy return/warranty procedures provides peace of mind.
Flexible Payment Options: Offering iDEAL, PayPal, and post-payment caters to a broad customer base and enhances convenience.
Environmental Responsibility: Their FSC® certification and focus on sustainable practices as evidenced by the Thuiswinkel.org Sustainability Certificate appeal to environmentally conscious consumers.

Cons: Areas for Potential Improvement

While the pros heavily outweigh the cons, there are a few minor points that could be noted:

Language Barrier: The website is primarily in Dutch, which can be a barrier for international customers or those not fluent in the language. While many browsers offer translation, a native English option would broaden accessibility.
Temporary Customer Service Delays: The website mentions occasional periods of “klantenservice tijdelijk minder bereikbaar” customer service temporarily less accessible due to busyness. While understandable, this can be frustrating for customers needing immediate assistance. This is often a challenge for high-volume online retailers, but transparent communication helps manage expectations.
Shipping Costs for Smaller Orders: While shipping is free above a certain threshold e.g., €50, there are shipping costs for orders under €50 €4.95 and between €50 and an unstated higher amount €3.95. For very small, infrequent purchases, this could add up.

123inkt.nl Alternatives

While 123inkt.nl is a strong contender in the Dutch market for printer supplies and office essentials, exploring alternatives can help consumers make the most informed decision based on specific needs, preferences, or geographic location.

Direct Competitors in the Netherlands

Several other online retailers in the Netherlands offer similar product ranges, competing directly with 123inkt.nl on price, delivery, and service.

Inktweb.nl: Another popular online store specializing in ink cartridges and toners, often competing on price and offering a wide selection of both original and house brand alternatives. They also provide office supplies.
PrintAbout.nl: This retailer focuses heavily on printer supplies, including ink, toner, and even printers themselves. They emphasize competitive pricing and customer service, similar to 123inkt.nl.
Coolblue.nl Office & Printers section: While Coolblue is a general electronics giant, their office and printer section offers a significant range of ink, toner, and printers. They are known for their exceptional customer service and rapid delivery, though their pricing for consumables might sometimes be higher than specialized ink shops.
Bol.com Office & Stationery section: As the largest online retailer in the Netherlands, Bol.com offers an enormous variety of products, including ink, toner, and a vast array of office supplies. Their strength lies in sheer breadth of products and often competitive pricing, though specialized customer service for printing issues might be less focused than at 123inkt.nl.

General Office Supply Retailers

For those primarily interested in general office supplies rather than just ink and toner, broader office supply chains also serve as alternatives.

Office Centre: A well-known office supply chain in the Netherlands with both physical stores and an online presence. They offer a comprehensive range of office products, furniture, and printing services for businesses.
Staples: While primarily a B2B focused brand in many regions, Staples also serves individual consumers with a wide selection of office products, technology, and printing services.

Factors to Consider When Choosing an Alternative

When evaluating alternatives, consider the following:

Price Comparison: Always compare the total cost, including shipping, for the specific items you need.
House Brand Quality and Warranty: If you’re considering a house brand, check reviews and warranty policies. 123inkt.nl’s lifetime warranty on their house brand is a significant advantage.
Delivery Speed and Reliability: Assess how quickly and reliably each retailer can deliver to your location.
Customer Service: Look for retailers with responsive and knowledgeable customer support.
Product Range: Ensure the alternative carries all the specific items you regularly purchase to consolidate orders.

123inkt.nl Pricing

123inkt.nl positions itself as a competitive option in the market, particularly emphasizing its low-price guarantee and the value offered by its house brand.

Pricing Structure for Ink and Toner

The core of 123inkt.nl’s pricing strategy revolves around offering choices for both original manufacturer cartridges and their more affordable house brand.

Original Brands: Prices for original HP, Canon, Epson, Brother, Lexmark, and Samsung ink and toner cartridges are generally competitive with the market. While not always the absolute lowest, their pricing often aligns with other major online retailers.
123inkt House Brand: This is where 123inkt.nl truly shines in terms of cost-effectiveness. The website explicitly states their house brand cartridges are “vaak een stuk goedkoper” often a lot cheaper than the original brands. Crucially, they also mention that these house brand cartridges “bevatten vaak meer inkt dan de originele merken” often contain more ink than the original brands. This combination of lower price and higher yield provides significant savings for customers.
- Example: While specific prices aren’t provided in the homepage text, a typical scenario might see a house brand cartridge being 30-50% cheaper than its original counterpart, with a 10-20% higher ink volume. This can lead to substantial long-term savings, especially for high-volume users.

Pricing for Other Products

For their extensive range of office supplies, paper, and other items, 123inkt.nl aims for competitive market pricing.

Example: Their 123inkt copy paper 2,500 sheets A4 – 80 g/m² FSC® is listed at €33.50. This price would need to be compared against other office supply retailers to assess its competitiveness, but it indicates a standard pricing approach for consumables.
Inclusivity: All prices mentioned on the site are always “incl. btw” including VAT, providing clarity and no hidden costs, which is a significant plus for consumers.

Shipping Costs and Thresholds

Understanding shipping costs is vital for calculating the total price of an order.

Orders under €50: Shipping costs are €4.95.
Orders from €50 and up: Shipping costs are reduced to €3.95.
Free Shipping: The website states “Vanaf € 3,95 voor bestellingen vanaf € 50,-” implying a reduction rather than free shipping. However, many online retailers offer free shipping above a certain threshold e.g., €50 or €75. It’s worth checking their detailed shipping information to confirm if a free shipping threshold exists beyond this reduced rate, as this is a common practice to incentivize larger orders.

Payment Flexibility

Their payment options contribute to the overall perceived value:

iDEAL, PayPal, and Post-Payment: Offering “kosteloos achteraf betalen” free post-payment within 14 days is a major benefit, allowing customers to receive and inspect their order before making a payment, which can enhance trust and flexibility, especially for businesses.

How to Order from 123inkt.nl

Ordering from 123inkt.nl appears to be a straightforward process, designed for efficiency and user convenience, reflecting best practices in e-commerce.

Step-by-Step Ordering Process

Based on the website’s structure and common e-commerce flows, the ordering process would typically involve these steps:

Product Search: Use the search bar or navigate through categories e.g., “Inkt cartridges,” “Kantoorartikelen” to find the desired items. The detailed product information and extensive search menu aid this process.
Add to Cart: Once products are selected, add them to your “Winkelwagentje” shopping cart. The site has a clear “Het artikel is in uw winkelwagentje geplaatst” The item has been placed in your shopping cart confirmation.
Review Cart: Access your shopping cart to review items, quantities, and the total cost. This is where you might also see options for recycling old cartridges “recyclewagentje”.
Checkout: Proceed to checkout. This typically involves:
- Login/Guest Checkout: Log in to an existing “Mijn 123inkt” account or proceed as a guest.
- Shipping Information: Provide delivery address details. The site promises “Levering Vandaag woensdag besteld is morgen in huis” for orders placed before specific cut-off times, so selecting an appropriate delivery method is key.
- Payment Method: Choose from available payment options: iDEAL, PayPal, or post-payment achteraf betalen.
Confirm Order: Review all details one last time and confirm the order. An order confirmation email would typically follow.

Account Creation and Management

While guest checkout is likely available, creating a “Mijn 123inkt” account offers several benefits:

Order History: Easily view past purchases, helpful for reordering frequently used items.
Faster Checkout: Stored shipping and billing information can expedite future purchases.
Personalized Offers: Potentially receive tailored promotions or recommendations.
Order Tracking: Track the status of current orders.

Business Orders Levering op rekening

123inkt.nl specifically caters to businesses with its “Levering op rekening voor particulier en bedrijf” Delivery on account for private and business option. This is a significant advantage for corporate clients who prefer invoicing and payment terms rather than immediate payment. This service streamlines procurement for companies, allowing them to manage cash flow more effectively. The explicit mention of this feature indicates a strong B2B focus alongside their consumer market.

123inkt.nl Warranty and Returns

123inkt.nl places a strong emphasis on customer satisfaction, backed by clear and generous warranty and return policies.

This commitment significantly reduces buyer risk and builds trust.

Return Policy

The website clearly states:

“Eenvoudig retourneren” Easy returns: Customers have “14 dagen de tijd om van uw aankoop af te zien” 14 days to cancel your purchase. This aligns with standard European distance selling regulations, providing a reasonable period for customers to decide if they want to keep the product.
RET-nummer: To ensure smooth processing, customers are advised to “Graag uw retourzending voorzien van een RET-nummer” Please provide your return shipment with an RET-number. This likely refers to a Return Authorization Number, a common practice to streamline tracking and refunds.

Warranty Procedures

123inkt.nl offers excellent warranty coverage, particularly for its house brand products.

“Uitstekende garantie” Excellent warranty: The general warranty procedure is highlighted as excellent.
RMA-nummer: Similar to returns, warranty claims require an “RMA-nummer” Return Merchandise Authorization number. This ensures that the product is properly identified and handled for repair, replacement, or refund.
Lifetime Warranty on House Brand: This is a standout feature: “Voor alle artikelen geldt dat u 100% garantie heeft en op onze huismerk supplies zelfs levenslang!” For all articles, you have 100% warranty, and on our house brand supplies, even a lifetime! This extraordinary commitment to their own brand speaks volumes about their confidence in product quality and offers unparalleled peace of mind to customers choosing the more affordable option. This kind of warranty is rare in the consumables market and provides a strong incentive to opt for 123inkt’s own brand.

Customer Service for Warranty and Returns

The processes are clearly supported by their customer service team:

“Deskundige en zeer ervaren klantenservice”: The availability of expert customer service ensures that customers can get guidance on how to initiate returns or warranty claims, including obtaining the necessary RET or RMA numbers. This personalized support is crucial for handling issues effectively.
Contact Information: Direct contact options phone and email are readily available for immediate assistance, which is vital when dealing with product issues.

This robust framework for returns and warranties demonstrates 123inkt.nl’s dedication to standing behind its products and ensuring a positive customer experience, even when things don’t go perfectly.

Customer Support and Service at 123inkt.nl

The emphasis on customer service is a recurring theme on the 123inkt.nl website, positioning it as a key differentiator.

They aim to provide comprehensive support, though with occasional notes about busy periods.

Accessibility and Contact Channels

123inkt.nl makes it clear how customers can reach them:

Telephone: A direct phone number, 0294-787123, is provided for immediate assistance. This is often preferred by customers for urgent inquiries or complex issues.
Email: An email address, [email protected], is available for less urgent queries, providing a written record of communication.
Help Center/FAQ: The website points to 123inkt.nl/help for “Vragen” Questions, indicating a dedicated help section or FAQ database where customers can find answers to common inquiries independently. This self-service option is efficient for both the customer and the company.
Customer Service Page: A prominent “Klantenservice” link in the footer leads to a dedicated page with more information about contact, delivery, payment, warranty, and returns.

Quality of Customer Service

The website consistently promotes the quality of their service:

“Deskundige en zeer ervaren klantenservice” Expert and very experienced customer service: This phrase appears multiple times, highlighting their investment in well-trained staff capable of handling a wide range of issues, from product inquiries to technical support related to printer consumables.
Customer Reviews: The overall customer rating of 8.3/10 based on 1,573 reviews suggests a generally high level of satisfaction with their service, as customer support is a significant component of overall experience.

Managing Expectations During Busy Periods

It’s noteworthy that the website transparently addresses potential service delays:

“Klantenservice tijdelijk minder bereikbaar” Customer service temporarily less accessible: A news update from March 10, 2025, acknowledges that due to busyness, customers might “wacht u misschien iets langer op een reactie dan u van ons gewend bent.” wait a bit longer for a response than you are used to. This proactive communication manages customer expectations, preventing frustration when response times are slower. While a “con” in terms of immediate access, the transparency itself is a positive indicator of an honest approach.

Overall Support Ecosystem

The combination of multiple contact channels, a commitment to expert advice, and clear communication about service levels creates a robust support ecosystem.

This focus on customer service aligns with their long-standing recognition as a “Beste Webwinkel,” as excellent support is often a crucial factor in customer loyalty and positive reviews.

Environmental and Ethical Practices at 123inkt.nl

Beyond commercial success, 123inkt.nl demonstrates a commitment to environmental responsibility and ethical business operations, which is increasingly important for consumers.

FSC® Certification

Forest Stewardship Council FSC®: The prominent display of the FSC® certified logo and mention of “123inkt kopieerpapier – 2.500 vellen A4 – 80 g/m² FSC®” directly links their products to sustainable forestry. FSC certification ensures that products come from responsibly managed forests that provide environmental, social, and economic benefits. This is a clear indicator of their commitment to sustainable sourcing for paper products.

Thuiswinkel.org Sustainability Certificate

“Duurzaamheidscertificering van Thuiswinkel.org behaald!” Sustainability Certification from Thuiswinkel.org achieved!: A news update from October 10, 2024, proudly announces this achievement. Thuiswinkel.org is a respected Dutch e-commerce association that provides certifications for trustworthiness and sustainability.
Meeting Six Important Requirements: The certification means 123inkt.nl “voldoet aan zes belangrijke eisen op het gebied van duurzaamheid” meets six important requirements in the field of sustainability after an “uitgebreide, onafhankelijke controle” extensive, independent audit. While the specific six requirements are not detailed on the homepage, such certifications typically cover areas like:
- Energy Consumption: Reducing energy use in operations.
- Waste Management: Efficient recycling and waste reduction programs.
- Sustainable Sourcing: Choosing suppliers and products with lower environmental impact.
- Packaging: Using eco-friendly packaging materials.
- Logistics: Optimizing delivery routes to reduce emissions.
- Social Responsibility: Fair labor practices and community engagement.

Cartridge Recycling Program

“Cartridge recycling” page: A dedicated link for cartridge recycling suggests a program designed to reduce electronic waste. Ink and toner cartridges are significant contributors to landfill waste, and a recycling initiative demonstrates a commitment to responsible end-of-life management for their core products. This not only benefits the environment but also provides a convenient solution for customers to dispose of used consumables responsibly.

Broader Ethical Stance

Long-standing Trust and Awards: Their consistent recognition as “Beste Webwinkel” for 17 years implies a foundation of ethical business practices, fair dealings, and a focus on customer satisfaction that goes beyond just sales. Sustained success in retail often correlates with a strong ethical backbone.
Transparency: The straightforward communication about customer service availability and clear pricing incl. VAT indicates a transparent business model, which is a hallmark of ethical conduct.

Collectively, these practices paint a picture of a company that is not only focused on commercial success but also actively works towards being a responsible corporate citizen, aligning with the growing consumer demand for ethical and sustainable businesses.

Frequently Asked Questions

What is 123inkt.nl?

123inkt.nl is a leading online retailer in the Netherlands specializing in ink cartridges, toners, printers, and a wide array of office supplies.

They are known for their competitive pricing, fast delivery, and excellent customer service, having been named “Best Webshop of the Netherlands” for 17 consecutive years.

Is 123inkt.nl a reliable website?

Yes, based on the information provided, 123inkt.nl appears to be a very reliable website.

They boast an 8.3/10 customer rating from over 1,500 reviews, are affiliated with Thuiswinkel.org a Dutch e-commerce quality mark, and have won “Best Webshop” awards for 17 years.

Does 123inkt.nl offer its own brand of ink cartridges?

Yes, 123inkt.nl offers its own house brand of ink and toner cartridges.

These are often significantly cheaper than original brands and frequently contain more ink, providing excellent value for money.

What types of products can I buy on 123inkt.nl?

You can buy ink cartridges, toners, printers, various types of paper copy, photo, labels, and a broad range of office supplies including storage media, 3D filament, LED lamps, batteries, cleaning supplies, cables, pens, and even coffee, tea, and soup.

How fast is delivery from 123inkt.nl?

123inkt.nl offers “lightning-fast delivery.” For orders placed on weekdays before 23:59, they promise next-day delivery ordered today, delivered tomorrow.

What are the shipping costs on 123inkt.nl?

Shipping costs are €4.95 for orders under €50 and €3.95 for orders from €50 and up.

Does 123inkt.nl offer free shipping?

Based on the provided information, reduced shipping costs apply for orders over €50, but it is not explicitly stated that shipping becomes entirely free at a certain threshold. Wpxhosting.com Reviews

It’s advisable to check their detailed shipping information page for any free shipping offers.

What payment methods does 123inkt.nl accept?

123inkt.nl accepts iDEAL, PayPal, and offers a “free post-payment” option where you can pay within 14 days after receiving your order.

Can businesses order on account from 123inkt.nl?

Yes, 123inkt.nl offers “delivery on account for private and business,” allowing companies to receive goods and pay for them later, typically within 14 days.

What is the return policy for 123inkt.nl?

123inkt.nl offers a 14-day return policy, allowing customers to cancel their purchase within 14 days.

Returns should be provided with an RET-number for smooth processing.

What is the warranty on 123inkt.nl products?

All articles have a 100% warranty.

Their 123inkt house brand supplies even come with a lifetime warranty, which is a significant advantage.

Does 123inkt.nl have a customer service phone number?

Yes, their customer service can be reached by phone at 0294-787123.

Is 123inkt.nl environmentally friendly?

Yes, 123inkt.nl shows a commitment to environmental responsibility.

They offer FSC® certified paper and have achieved the Sustainability Certificate from Thuiswinkel.org after an independent audit. They also have a cartridge recycling program. Lilianadolls.co.uk Reviews

What does “FSC® certified” mean for 123inkt.nl products?

FSC® certification on 123inkt.nl’s paper products means that the paper comes from responsibly managed forests that meet strict environmental, social, and economic standards.

How does 123inkt.nl’s house brand compare to original cartridges?

123inkt.nl’s house brand cartridges are often significantly cheaper than original brands and frequently contain more ink, providing a cost-effective and high-yield alternative.

How long has 123inkt.nl been recognized as a “Best Webshop”?

123inkt.nl has been recognized as the “Best Webshop of the Netherlands” in the Office Supplies category for 17 consecutive years.

Can I track my order on 123inkt.nl?

While not explicitly stated on the homepage, most e-commerce platforms like 123inkt.nl provide order tracking, typically accessible through a “Mijn 123inkt” My 123inkt account or via a link in your order confirmation email.

What if I need help with a technical issue related to my printer or supplies?

123inkt.nl emphasizes having “expert and very experienced customer service” who can likely assist with product-related queries or direct you to relevant resources.

Does 123inkt.nl sell 3D printer filament?

Yes, 123inkt.nl lists “3D Filament 3D-printers” as one of their product categories.

Where is 123inkt.nl located?

Their physical address is Nieuw Walden 56-64, 1394 PC Nederhorst den Berg, Netherlands.

123inkt.nl Reviews